include_once APP_INC_PATH . "class.note.php";
include_once APP_INC_PATH . "class.user.php";
include_once APP_INC_PATH . "db_access.php";
$tpl = new Template_API();
$tpl->setTemplate("view_note.tpl.html");
Auth::checkAuthentication(APP_COOKIE, 'index.php?err=5', true);
$usr_id = Auth::getUserID();
$note = Note::getDetails($HTTP_GET_VARS["id"]);
if ($note == '') {
$tpl->assign("note", '');
$tpl->displayTemplate();
exit;
} else {
$note["message"] = $note["not_note"];
$issue_id = Note::getIssueID($HTTP_GET_VARS["id"]);
$usr_id = Auth::getUserID();
}
if (User::getRoleByUser($usr_id, Issue::getProjectID($issue_id)) < User::getRoleID('Standard User') || !Issue::canAccess($issue_id, Auth::getUserID())) {
$tpl->setTemplate("permission_denied.tpl.html");
$tpl->displayTemplate();
exit;
}
$note = Note::getDetails($HTTP_GET_VARS["id"]);
$note["message"] = $note["not_note"];
$issue_id = Note::getIssueID($HTTP_GET_VARS["id"]);
$tpl->bulkAssign(array("note" => $note, "issue_id" => $issue_id, 'extra_title' => "Note #" . $HTTP_GET_VARS['num'] . ": " . $note['not_title']));
if (!empty($issue_id)) {
$sides = Note::getSideLinks($issue_id, $HTTP_GET_VARS["id"]);
$tpl->assign(array('previous' => $sides['previous'], 'next' => $sides['next']));
}
$tpl->displayTemplate();
// +----------------------------------------------------------------------+
require_once dirname(__FILE__) . '/../init.php';
$tpl = new Template_Helper();
$tpl->setTemplate('view_note.tpl.html');
Auth::checkAuthentication(APP_COOKIE, 'index.php?err=5', true);
$usr_id = Auth::getUserID();
$note_id = $_GET['id'];
$note = Note::getDetails($note_id);
if ($note == '') {
$tpl->assign('note', '');
$tpl->displayTemplate();
exit;
} else {
$note['message'] = $note['not_note'];
$issue_id = Note::getIssueID($note_id);
$usr_id = Auth::getUserID();
}
if (User::getRoleByUser($usr_id, Issue::getProjectID($issue_id)) < User::getRoleID('Standard User') || !Access::canViewInternalNotes($issue_id, Auth::getUserID())) {
$tpl->setTemplate('permission_denied.tpl.html');
$tpl->displayTemplate();
exit;
}
$note = Note::getDetails($_GET['id']);
$note['message'] = $note['not_note'];
$issue_id = Note::getIssueID($_GET['id']);
$tpl->assign(array('note' => $note, 'issue_id' => $issue_id, 'extra_title' => 'Note #' . Note::getNoteSequenceNumber($issue_id, $note_id) . ': ' . $note['not_title'], 'recipients' => Mail_Queue::getMessageRecipients('notes', $note_id)));
if (!empty($issue_id)) {
$sides = Note::getSideLinks($issue_id, $_GET['id']);
$tpl->assign(array('previous' => $sides['previous'], 'next' => $sides['next']));
}
$tpl->displayTemplate();
/**
* Converts a note to a draft or an email
*
* @access public
* @param $note_id The id of the note
* @param $target What the not should be converted too
* @param $authorize_sender If the sender should be added to authorized senders list.
*/
function convertNote($note_id, $target, $authorize_sender = false)
{
$note_id = Misc::escapeInteger($note_id);
$issue_id = Note::getIssueID($note_id);
$email_account_id = Email_Account::getEmailAccount();
$blocked_message = Note::getBlockedMessage($note_id);
$unknown_user = Note::getUnknownUser($note_id);
$structure = Mime_Helper::decode($blocked_message, true, true);
$body = Mime_Helper::getMessageBody($structure);
$sender_email = strtolower(Mail_API::getEmailAddress($structure->headers['from']));
if ($target == 'email') {
if (Mime_Helper::hasAttachments($blocked_message)) {
$has_attachments = 1;
} else {
$has_attachments = 0;
}
list($blocked_message, $headers) = Mail_API::rewriteThreadingHeaders($issue_id, $blocked_message, @$structure->headers);
$t = array('issue_id' => $issue_id, 'ema_id' => $email_account_id, 'message_id' => @$structure->headers['message-id'], 'date' => Date_API::getCurrentDateGMT(), 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => @$body, 'full_email' => @$blocked_message, 'has_attachment' => $has_attachments, 'headers' => $headers);
// need to check for a possible customer association
if (!empty($structure->headers['from'])) {
$details = Email_Account::getDetails($email_account_id);
// check from the associated project if we need to lookup any customers by this email address
if (Customer::hasCustomerIntegration($details['ema_prj_id'])) {
// check for any customer contact association
list($customer_id, ) = Customer::getCustomerIDByEmails($details['ema_prj_id'], array($sender_email));
if (!empty($customer_id)) {
$t['customer_id'] = $customer_id;
}
}
}
if (empty($t['customer_id'])) {
$update_type = 'staff response';
$t['customer_id'] = "NULL";
} else {
$update_type = 'customer action';
}
$res = Support::insertEmail($t, $structure, $sup_id);
if ($res != -1) {
Support::extractAttachments($issue_id, $blocked_message);
// notifications about new emails are always external
$internal_only = false;
// special case when emails are bounced back, so we don't want to notify the customer about those
if (Notification::isBounceMessage($sender_email)) {
$internal_only = true;
}
Notification::notifyNewEmail(Auth::getUserID(), $issue_id, $t, $internal_only, false, '', $sup_id);
Issue::markAsUpdated($issue_id, $update_type);
Note::remove($note_id, false);
History::add($issue_id, Auth::getUserID(), History::getTypeID('note_converted_email'), "Note converted to e-mail (from: " . @$structure->headers['from'] . ") by " . User::getFullName(Auth::getUserID()));
// now add sender as an authorized replier
if ($authorize_sender) {
Authorized_Replier::manualInsert($issue_id, @$structure->headers['from']);
}
}
return $res;
} else {
// save message as a draft
$res = Draft::saveEmail($issue_id, $structure->headers['to'], $structure->headers['cc'], $structure->headers['subject'], $body, false, $unknown_user);
// remove the note, if the draft was created successfully
if ($res) {
Note::remove($note_id, false);
History::add($issue_id, Auth::getUserID(), History::getTypeID('note_converted_draft'), "Note converted to draft (from: " . @$structure->headers['from'] . ") by " . User::getFullName(Auth::getUserID()));
}
return $res;
}
}
