#
# Ticket Header
#
$StTitle = $ArHeaders['StTitle'];
$IDTicket = $ArHeaders['IDTicket'];
if (array_key_exists('IDDepartment', $ArHeaders)) {
$IDDepartment = $ArHeaders['IDDepartment'];
} elseif (array_key_exists('IDDepartment', $_POST)) {
$IDDepartment = $_POST['IDDepartment'];
} else {
$IDDepartment = 'single';
}
$StSupporter = !empty($ArHeaders['StName']) ? $ArHeaders['StName'] : '';
$StSituation = $ArHeaders['StSituation'];
if ($isSupporter) {
$BoIgnored = isset($BoIgnored) ? $BoIgnored : F1DeskUtils::isIgnored($IDSupporter, $IDTicket);
$BoBookMark = isset($BoBookMark) ? $BoBookMark : F1DeskUtils::isBookmarked($IDSupporter, $IDTicket);
}
#
# Ticket Info
#
if ($isSupporter) {
$ArAttachedTickets = $ObjTicket->getAttachedTickets($IDTicket);
$ArTicketsAttached = $ObjTicket->getTicketsAttached($IDTicket);
$ArTicketDepartments = $ObjTicket->getTicketDepartments($IDTicket);
$ArTicketDepartmentsReader = $ObjTicket->getTicketDepartmentsReader($IDTicket);
$ArTicketDestinations = $ObjTicket->getTicketDestination($IDTicket);
$ArTicketReaders = $ObjTicket->getTicketReaders($IDTicket);
}
$ArMessages = $ObjTicket->listTicketMessages($IDTicket);
$DtOpened = F1DeskUtils::formatDate('datetime_format', $ArHeaders['DtOpened']);