/**
* Create the combobox with the Canned Answers
*
* @param unknown_type $ArResponses
* @return unknown
*/
public static function createCannedCombo($ArResponses)
{
$StHtml = '';
if (F1DeskUtils::IsSupporter()) {
$StHtml = "<select class='inputCombo' id='cannedAnswers'>";
if ($ArResponses[0]['IDCannedResponse'] != '') {
foreach ($ArResponses as $Response) {
$StHtml .= "<option value='" . f1desk_escape_string($Response['TxMessage'], true, true) . "' >" . $Response['StTitle'] . "</option>";
}
} else {
$StHtml .= "<option value='null'>" . NO_ANSWER . "</option>";
}
$StHtml .= '</select>';
$StHtml .= "<button class='button' onclick='Ticket.addCannedResponse(); return false;'>" . ADD . "</button>";
}
return $StHtml;
}
foreach ($ArAttached as $IDAttach) {
if (!F1DeskUtils::isAttached($IDTicket, $IDAttach)) {
$ObjTicket->attachTicket($IDTicket, $IDAttach);
}
}
}
} elseif (!empty($_POST) && $_POST['StAction'] == 'addSupporters') {
$ArSupporters = F1DeskUtils::getAllSupporters();
if ($ArSupporters[0]['IDSupporter'] == 0) {
array_shift($ArSupporters);
}
}
/***************************************
* Create Data *
****************************************/
if (F1DeskUtils::isSupporter()) {
$BoCreate = F1DeskUtils::getPermission('BoCreateTicket', getSessionProp('IDSupporter'));
if ($BoCreate) {
$ArDepartments = F1DeskUtils::getPublicDepartments(false);
} else {
$ArDepartments = F1DeskUtils::getDepartmentsFormatted(getSessionProp('IDSupporter'));
}
} else {
$ArDepartments = F1DeskUtils::getPublicDepartments();
}
$ArTypes = F1DeskUtils::listTicketTypes();
$ArPriorities = F1DeskUtils::listPriorities();
$ArCategories = F1DeskUtils::listCategories();
if (F1DeskUtils::IsSupporter()) {
$ArSub = F1DeskUtils::getSubDepartments(getSessionProp('IDSupporter'));
}
/**
* Creates a reply to Ticket given
*
* @param int $IDWriter
* @param int $IDTicket
* @param str $TxMessage
* @param str $StMsgType
* @param arr $ArFiles
* @return boolean
*
* @author Matheus Ashton <*****@*****.**>
*/
public function answerTicket($IDWriter, $IDTicket, $TxMessage, $StMsgType, $ArFiles = array())
{
#check if the answer came from a supporter or a client
if (F1DeskUtils::IsSupporter()) {
$this->_supporterAnswer($IDWriter, $IDTicket, $TxMessage, $StMsgType, $ArFiles);
} else {
$this->_clientAnswer($IDWriter, $IDTicket, $TxMessage, $ArFiles);
}
#Setting Ticket as not read
$StTableName = DBPREFIX . 'isRead';
$StCondition = "IDTicket = {$IDTicket}";
$this->deleteFromTable($StTableName, $StCondition);
return true;
}
