Ejemplo n.º 1
0
 #
 # Ticket Header
 #
 $StTitle = $ArHeaders['StTitle'];
 $IDTicket = $ArHeaders['IDTicket'];
 if (array_key_exists('IDDepartment', $ArHeaders)) {
     $IDDepartment = $ArHeaders['IDDepartment'];
 } elseif (array_key_exists('IDDepartment', $_POST)) {
     $IDDepartment = $_POST['IDDepartment'];
 } else {
     $IDDepartment = 'single';
 }
 $StSupporter = !empty($ArHeaders['StName']) ? $ArHeaders['StName'] : '';
 $StSituation = $ArHeaders['StSituation'];
 if ($isSupporter) {
     $BoIgnored = isset($BoIgnored) ? $BoIgnored : F1DeskUtils::isIgnored($IDSupporter, $IDTicket);
     $BoBookMark = isset($BoBookMark) ? $BoBookMark : F1DeskUtils::isBookmarked($IDSupporter, $IDTicket);
 }
 #
 # Ticket Info
 #
 if ($isSupporter) {
     $ArAttachedTickets = $ObjTicket->getAttachedTickets($IDTicket);
     $ArTicketsAttached = $ObjTicket->getTicketsAttached($IDTicket);
     $ArTicketDepartments = $ObjTicket->getTicketDepartments($IDTicket);
     $ArTicketDepartmentsReader = $ObjTicket->getTicketDepartmentsReader($IDTicket);
     $ArTicketDestinations = $ObjTicket->getTicketDestination($IDTicket);
     $ArTicketReaders = $ObjTicket->getTicketReaders($IDTicket);
 }
 $ArMessages = $ObjTicket->listTicketMessages($IDTicket);
 $DtOpened = F1DeskUtils::formatDate('datetime_format', $ArHeaders['DtOpened']);