Exemplo n.º 1
0
 function writeResponse(DevblocksHttpResponse $response)
 {
     $tpl = DevblocksPlatform::getTemplateService();
     $tpl_path = dirname(dirname(dirname(dirname(__FILE__)))) . '/templates/';
     $umsession = UmPortalHelper::getSession();
     $active_user = $umsession->getProperty('sc_login', null);
     $address = DAO_Address::get($active_user->id);
     $tpl->assign('address', $address);
     $tpl->display("devblocks:usermeet.core:support_center/account/index.tpl:portal_" . UmPortalHelper::getCode());
 }
Exemplo n.º 2
0
 function writeResponse(DevblocksHttpResponse $response)
 {
     $tpl = DevblocksPlatform::getTemplateService();
     $tpl_path = dirname(dirname(dirname(dirname(__FILE__)))) . '/templates/';
     $umsession = UmPortalHelper::getSession();
     $active_user = $umsession->getProperty('sc_login', null);
     $address = DAO_Address::get($active_user->id);
     $tpl->assign('address', $address);
     $tpl->display("file:" . $tpl_path . "portal/sc/module/account/index.tpl");
 }
Exemplo n.º 3
0
 function handleRequest(DevblocksHttpRequest $request)
 {
     $worker = CerberusApplication::getActiveWorker();
     if (empty($worker)) {
         return;
     }
     $stack = $request->path;
     array_shift($stack);
     // print
     @($object = strtolower(array_shift($stack)));
     // ticket|message|etc
     $tpl = DevblocksPlatform::getTemplateService();
     $tpl->assign('path', $this->_TPL_PATH);
     $settings = DevblocksPlatform::getPluginSettingsService();
     $tpl->assign('settings', $settings);
     $translate = DevblocksPlatform::getTranslationService();
     $tpl->assign('translate', $translate);
     $teams = DAO_Group::getAll();
     $tpl->assign('teams', $teams);
     $buckets = DAO_Bucket::getAll();
     $tpl->assign('buckets', $buckets);
     $workers = DAO_Worker::getAll();
     $tpl->assign('workers', $workers);
     // Security
     $active_worker = CerberusApplication::getActiveWorker();
     $active_worker_memberships = $active_worker->getMemberships();
     // [TODO] Make this pluggable
     // Subcontroller
     switch ($object) {
         case 'ticket':
             @($id = array_shift($stack));
             @($ticket = is_numeric($id) ? DAO_Ticket::getTicket($id) : DAO_Ticket::getTicketByMask($id));
             $convo_timeline = array();
             $messages = $ticket->getMessages();
             foreach ($messages as $message_id => $message) {
                 /* @var $message CerberusMessage */
                 $key = $message->created_date . '_m' . $message_id;
                 // build a chrono index of messages
                 $convo_timeline[$key] = array('m', $message_id);
             }
             @($mail_inline_comments = DAO_WorkerPref::get($active_worker->id, 'mail_inline_comments', 1));
             if ($mail_inline_comments) {
                 // if inline comments are enabled
                 $comments = DAO_TicketComment::getByTicketId($ticket->id);
                 arsort($comments);
                 $tpl->assign('comments', $comments);
                 // build a chrono index of comments
                 foreach ($comments as $comment_id => $comment) {
                     /* @var $comment Model_TicketComment */
                     $key = $comment->created . '_c' . $comment_id;
                     $convo_timeline[$key] = array('c', $comment_id);
                 }
             }
             ksort($convo_timeline);
             $tpl->assign('convo_timeline', $convo_timeline);
             // Comment parent addresses
             $comment_addresses = array();
             foreach ($comments as $comment) {
                 /* @var $comment Model_TicketComment */
                 $address_id = intval($comment->address_id);
                 if (!isset($comment_addresses[$address_id])) {
                     $address = DAO_Address::get($address_id);
                     $comment_addresses[$address_id] = $address;
                 }
             }
             $tpl->assign('comment_addresses', $comment_addresses);
             // Message Notes
             $notes = DAO_MessageNote::getByTicketId($ticket->id);
             $message_notes = array();
             // Index notes by message id
             if (is_array($notes)) {
                 foreach ($notes as $note) {
                     if (!isset($message_notes[$note->message_id])) {
                         $message_notes[$note->message_id] = array();
                     }
                     $message_notes[$note->message_id][$note->id] = $note;
                 }
             }
             $tpl->assign('message_notes', $message_notes);
             // Make sure we're allowed to view this ticket or message
             if (!isset($active_worker_memberships[$ticket->team_id])) {
                 echo "<H1>" . $translate->_('common.access_denied') . "</H1>";
                 return;
             }
             $tpl->assign('ticket', $ticket);
             $tpl->display('file:' . $this->_TPL_PATH . 'print/ticket.tpl');
             break;
         case 'message':
             @($id = array_shift($stack));
             @($message = DAO_Ticket::getMessage($id));
             @($ticket = DAO_Ticket::getTicket($message->ticket_id));
             // Make sure we're allowed to view this ticket or message
             if (!isset($active_worker_memberships[$ticket->team_id])) {
                 echo "<H1>" . $translate->_('common.access_denied') . "</H1>";
                 return;
             }
             // Message Notes
             $notes = DAO_MessageNote::getByTicketId($ticket->id);
             $message_notes = array();
             // Index notes by message id
             if (is_array($notes)) {
                 foreach ($notes as $note) {
                     if (!isset($message_notes[$note->message_id])) {
                         $message_notes[$note->message_id] = array();
                     }
                     $message_notes[$note->message_id][$note->id] = $note;
                 }
             }
             $tpl->assign('message_notes', $message_notes);
             $tpl->assign('message', $message);
             $tpl->assign('ticket', $ticket);
             $tpl->display('file:' . $this->_TPL_PATH . 'print/message.tpl');
             break;
     }
 }
Exemplo n.º 4
0
 function writeResponse(DevblocksHttpResponse $response)
 {
     $tpl = DevblocksPlatform::getTemplateService();
     $tpl_path = dirname(dirname(__FILE__)) . '/templates/';
     $theme = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_THEME, UmScApp::DEFAULT_THEME);
     if (!is_dir($tpl_path . 'portal/sc/themes/' . $theme)) {
         $theme = UmScApp::DEFAULT_THEME;
     }
     $umsession = $this->getSession();
     $active_user = $umsession->getProperty('sc_login', null);
     $stack = $response->path;
     @($module = array_shift($stack));
     switch ($module) {
         default:
         case 'home':
             $sHomeRss = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_HOME_RSS, '');
             $aHomeRss = !empty($sHomeRss) ? unserialize($sHomeRss) : array();
             $feeds = array();
             // [TODO] Implement a feed cache so we aren't bombing out
             foreach ($aHomeRss as $title => $url) {
                 $feed = null;
                 try {
                     $feed = Zend_Feed::import($url);
                 } catch (Exception $e) {
                 }
                 if (!empty($feed) && $feed->count()) {
                     $feeds[] = array('name' => $title, 'feed' => $feed);
                 }
             }
             $tpl->assign('feeds', $feeds);
             $tpl->display("file:{$tpl_path}portal/sc/internal/home/index.tpl");
             break;
         case 'account':
             if (!$this->allow_logins || empty($active_user)) {
                 break;
             }
             $address = DAO_Address::get($active_user->id);
             $tpl->assign('address', $address);
             $tpl->display("file:{$tpl_path}portal/sc/internal/account/index.tpl");
             break;
         case 'kb':
             // KB Roots
             $sKbRoots = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_KB_ROOTS, '');
             $kb_roots = !empty($sKbRoots) ? unserialize($sKbRoots) : array();
             $kb_roots_str = '0';
             if (!empty($kb_roots)) {
                 $kb_roots_str = implode(',', array_keys($kb_roots));
             }
             switch (array_shift($stack)) {
                 case 'article':
                     if (empty($kb_roots)) {
                         return;
                     }
                     $id = intval(array_shift($stack));
                     list($articles, $count) = DAO_KbArticle::search(array(new DevblocksSearchCriteria(SearchFields_KbArticle::ID, '=', $id), new DevblocksSearchCriteria(SearchFields_KbArticle::TOP_CATEGORY_ID, 'in', array_keys($kb_roots))), -1, 0, null, null, false);
                     if (!isset($articles[$id])) {
                         break;
                     }
                     $article = DAO_KbArticle::get($id);
                     $tpl->assign('article', $article);
                     @($article_list = $umsession->getProperty(UmScApp::SESSION_ARTICLE_LIST, array()));
                     if (!empty($article) && !isset($article_list[$id])) {
                         DAO_KbArticle::update($article->id, array(DAO_KbArticle::VIEWS => ++$article->views));
                         $article_list[$id] = $id;
                         $umsession->setProperty(UmScApp::SESSION_ARTICLE_LIST, $article_list);
                     }
                     $categories = DAO_KbCategory::getWhere();
                     $tpl->assign('categories', $categories);
                     $cats = DAO_KbArticle::getCategoriesByArticleId($id);
                     $breadcrumbs = array();
                     foreach ($cats as $cat_id) {
                         if (!isset($breadcrumbs[$cat_id])) {
                             $breadcrumbs[$cat_id] = array();
                         }
                         $pid = $cat_id;
                         while ($pid) {
                             $breadcrumbs[$cat_id][] = $pid;
                             $pid = $categories[$pid]->parent_id;
                         }
                         $breadcrumbs[$cat_id] = array_reverse($breadcrumbs[$cat_id]);
                         // Remove any breadcrumbs not in this SC profile
                         $pid = reset($breadcrumbs[$cat_id]);
                         if (!isset($kb_roots[$pid])) {
                             unset($breadcrumbs[$cat_id]);
                         }
                     }
                     $tpl->assign('breadcrumbs', $breadcrumbs);
                     $tpl->display("file:{$tpl_path}portal/sc/internal/kb/article.tpl");
                     break;
                 default:
                 case 'browse':
                     @($root = intval(array_shift($stack)));
                     $tpl->assign('root_id', $root);
                     $categories = DAO_KbCategory::getWhere();
                     $tpl->assign('categories', $categories);
                     $tree_map = DAO_KbCategory::getTreeMap(0);
                     // Remove other top-level categories
                     if (is_array($tree_map[0])) {
                         foreach ($tree_map[0] as $child_id => $count) {
                             if (!isset($kb_roots[$child_id])) {
                                 unset($tree_map[0][$child_id]);
                             }
                         }
                     }
                     // Remove empty categories
                     if (is_array($tree_map[0])) {
                         foreach ($tree_map as $node_id => $children) {
                             foreach ($children as $child_id => $count) {
                                 if (empty($count)) {
                                     @($pid = $categories[$child_id]->parent_id);
                                     unset($tree_map[$pid][$child_id]);
                                     unset($tree_map[$child_id]);
                                 }
                             }
                         }
                     }
                     $tpl->assign('tree', $tree_map);
                     // Breadcrumb // [TODO] API-ize inside Model_KbTree ?
                     $breadcrumb = array();
                     $pid = $root;
                     while (0 != $pid) {
                         $breadcrumb[] = $pid;
                         $pid = $categories[$pid]->parent_id;
                     }
                     $tpl->assign('breadcrumb', array_reverse($breadcrumb));
                     $tpl->assign('mid', @intval(ceil(count($tree_map[$root]) / 2)));
                     // Articles
                     if (!empty($root)) {
                         list($articles, $count) = DAO_KbArticle::search(array(new DevblocksSearchCriteria(SearchFields_KbArticle::CATEGORY_ID, '=', $root), new DevblocksSearchCriteria(SearchFields_KbArticle::TOP_CATEGORY_ID, 'in', array_keys($kb_roots))), -1, 0, null, null, false);
                     }
                     $tpl->assign('articles', $articles);
                     $tpl->display("file:{$tpl_path}portal/sc/internal/kb/index.tpl");
                     break;
             }
             break;
         case 'answers':
             $query = rawurldecode(array_shift($stack));
             $tpl->assign('query', $query);
             $sFnrSources = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_FNR_SOURCES, '');
             $aFnrSources = !empty($sFnrSources) ? unserialize($sFnrSources) : array();
             if (!empty($query)) {
                 // [JAS]: If we've been customized with specific sources, use them
                 $where = !empty($aFnrSources) ? sprintf("%s IN (%s)", DAO_FnrExternalResource::ID, implode(',', array_keys($aFnrSources))) : sprintf("%s IN (-1)", DAO_FnrExternalResource::ID);
                 $resources = DAO_FnrExternalResource::getWhere($where);
                 $feeds = Model_FnrExternalResource::searchResources($resources, $query);
                 $tpl->assign('feeds', $feeds);
                 $fields = array(DAO_FnrQuery::QUERY => $query, DAO_FnrQuery::CREATED => time(), DAO_FnrQuery::SOURCE => $this->getPortal(), DAO_FnrQuery::NO_MATCH => empty($feeds) ? 1 : 0);
                 DAO_FnrQuery::create($fields);
             }
             // KB
             $sKbRoots = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_KB_ROOTS, '');
             $kb_roots = !empty($sKbRoots) ? unserialize($sKbRoots) : array();
             list($articles, $count) = DAO_KbArticle::search(array(array(DevblocksSearchCriteria::GROUP_OR, new DevblocksSearchCriteria(SearchFields_KbArticle::TITLE, 'fulltext', $query), new DevblocksSearchCriteria(SearchFields_KbArticle::CONTENT, 'fulltext', $query)), new DevblocksSearchCriteria(SearchFields_KbArticle::TOP_CATEGORY_ID, 'in', array_keys($kb_roots))), 100, 0, null, null, true);
             $tpl->assign('articles', $articles);
             $tpl->display("file:{$tpl_path}portal/sc/internal/answers/index.tpl");
             break;
         case 'contact':
             $response = array_shift($stack);
             $settings = CerberusSettings::getInstance();
             $default_from = $settings->get(CerberusSettings::DEFAULT_REPLY_FROM);
             $tpl->assign('default_from', $default_from);
             switch ($response) {
                 case 'confirm':
                     $tpl->assign('last_opened', $umsession->getProperty('support.write.last_opened', ''));
                     $tpl->display("file:{$tpl_path}portal/sc/internal/contact/confirm.tpl");
                     break;
                 default:
                 case 'step1':
                     $umsession->setProperty('support.write.last_error', null);
                 case 'step2':
                     $sFrom = $umsession->getProperty('support.write.last_from', '');
                     $sSubject = $umsession->getProperty('support.write.last_subject', '');
                     $sNature = $umsession->getProperty('support.write.last_nature', '');
                     $sContent = $umsession->getProperty('support.write.last_content', '');
                     //		    			$aLastFollowupQ = $umsession->getProperty('support.write.last_followup_q','');
                     $aLastFollowupA = $umsession->getProperty('support.write.last_followup_a', '');
                     $sError = $umsession->getProperty('support.write.last_error', '');
                     $tpl->assign('last_from', $sFrom);
                     $tpl->assign('last_subject', $sSubject);
                     $tpl->assign('last_nature', $sNature);
                     $tpl->assign('last_content', $sContent);
                     //						$tpl->assign('last_followup_q', $aLastFollowupQ);
                     $tpl->assign('last_followup_a', $aLastFollowupA);
                     $tpl->assign('last_error', $sError);
                     $sDispatch = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_DISPATCH, '');
                     //		    			$dispatch = !empty($sDispatch) ? (is_array($sDispatch) ? unserialize($sDispatch): array($sDispatch)) : array();
                     $dispatch = !empty($sDispatch) ? unserialize($sDispatch) : array();
                     $tpl->assign('dispatch', $dispatch);
                     switch ($response) {
                         default:
                             // If there's only one situation, skip to step2
                             if (1 == count($dispatch)) {
                                 @($sNature = md5(key($dispatch)));
                                 $umsession->setProperty('support.write.last_nature', $sNature);
                                 reset($dispatch);
                             } else {
                                 $tpl->display("file:{$tpl_path}portal/sc/internal/contact/step1.tpl");
                                 break;
                             }
                         case 'step2':
                             // Cache along with answers?
                             if (is_array($dispatch)) {
                                 foreach ($dispatch as $k => $v) {
                                     if (md5($k) == $sNature) {
                                         $umsession->setProperty('support.write.last_nature_string', $k);
                                         $tpl->assign('situation', $k);
                                         $tpl->assign('situation_params', $v);
                                         break;
                                     }
                                 }
                             }
                             $ticket_fields = DAO_CustomField::getBySource('cerberusweb.fields.source.ticket');
                             $tpl->assign('ticket_fields', $ticket_fields);
                             $tpl->display("file:{$tpl_path}portal/sc/internal/contact/step2.tpl");
                             break;
                     }
                     break;
             }
             break;
             //				$tpl->display("file:${tpl_path}portal/sc/internal/contact/index.tpl");
             //				break;
         //				$tpl->display("file:${tpl_path}portal/sc/internal/contact/index.tpl");
         //				break;
         case 'history':
             if (!$this->allow_logins || empty($active_user)) {
                 break;
             }
             $mask = array_shift($stack);
             if (empty($mask)) {
                 list($open_tickets) = DAO_Ticket::search(array(), array(new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_FIRST_WROTE_ID, '=', $active_user->id), new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_CLOSED, '=', 0)), -1, 0, SearchFields_Ticket::TICKET_UPDATED_DATE, false, false);
                 $tpl->assign('open_tickets', $open_tickets);
                 list($closed_tickets) = DAO_Ticket::search(array(), array(new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_FIRST_WROTE_ID, '=', $active_user->id), new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_CLOSED, '=', 1)), -1, 0, SearchFields_Ticket::TICKET_UPDATED_DATE, false, false);
                 $tpl->assign('closed_tickets', $closed_tickets);
                 $tpl->display("file:{$tpl_path}portal/sc/internal/history/index.tpl");
             } else {
                 // Secure retrieval (address + mask)
                 list($tickets) = DAO_Ticket::search(array(), array(new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_MASK, '=', $mask), new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_FIRST_WROTE_ID, '=', $active_user->id)), 1, 0, null, null, false);
                 $ticket = array_shift($tickets);
                 // Security check (mask compare)
                 if (0 == strcasecmp($ticket[SearchFields_Ticket::TICKET_MASK], $mask)) {
                     $messages = DAO_Ticket::getMessagesByTicket($ticket[SearchFields_Ticket::TICKET_ID]);
                     $messages = array_reverse($messages, true);
                     $tpl->assign('ticket', $ticket);
                     $tpl->assign('messages', $messages);
                     $tpl->display("file:{$tpl_path}portal/sc/internal/history/display.tpl");
                 }
             }
             break;
         case 'register':
             if (!$this->allow_logins) {
                 break;
             }
             @($step = array_shift($stack));
             switch ($step) {
                 case 'forgot':
                     $tpl->display("file:{$tpl_path}portal/sc/internal/register/forgot.tpl");
                     break;
                 case 'forgot2':
                     $tpl->display("file:{$tpl_path}portal/sc/internal/register/forgot_confirm.tpl");
                     break;
                 case 'confirm':
                     $tpl->display("file:{$tpl_path}portal/sc/internal/register/confirm.tpl");
                     break;
                 default:
                     $tpl->display("file:{$tpl_path}portal/sc/internal/register/index.tpl");
                     break;
             }
             break;
     }
     //		print_r($response);
 }
Exemplo n.º 5
0
 function showTab()
 {
     @($ticket_id = DevblocksPlatform::importGPC($_REQUEST['ticket_id'], 'integer', 0));
     $tpl = DevblocksPlatform::getTemplateService();
     $tpl_path = dirname(dirname(__FILE__)) . '/templates/';
     $tpl->assign('path', $tpl_path);
     $tpl->cache_lifetime = "0";
     $ticket = DAO_Ticket::getTicket($ticket_id);
     $tpl->assign('ticket_id', $ticket_id);
     $address = DAO_Address::get($ticket->first_wrote_address_id);
     $tpl->assign('address', $address);
     if (null == ($view = C4_AbstractViewLoader::getView('', 'ticket_opps'))) {
         $view = new C4_CrmOpportunityView();
         $view->id = 'ticket_opps';
     }
     if (!empty($address->contact_org_id)) {
         // org
         @($org = DAO_ContactOrg::get($address->contact_org_id));
         $view->name = "Org: " . $org->name;
         $view->params = array(SearchFields_CrmOpportunity::ORG_ID => new DevblocksSearchCriteria(SearchFields_CrmOpportunity::ORG_ID, '=', $org->id));
     } else {
         // address
         $view->name = "Requester: " . $address->email;
         $view->params = array(SearchFields_CrmOpportunity::PRIMARY_EMAIL_ID => new DevblocksSearchCriteria(SearchFields_CrmOpportunity::PRIMARY_EMAIL_ID, '=', $ticket->first_wrote_address_id));
     }
     C4_AbstractViewLoader::setView($view->id, $view);
     $tpl->assign('view', $view);
     $tpl->display('file:' . $tpl_path . 'crm/opps/ticket/tab.tpl');
 }
Exemplo n.º 6
0
 function showAddressTicketsAction()
 {
     @($id = DevblocksPlatform::importGPC($_REQUEST['id'], 'integer', 0));
     @($closed = DevblocksPlatform::importGPC($_REQUEST['closed'], 'integer', 0));
     if (null == ($address = DAO_Address::get($id))) {
         return;
     }
     if (null == ($search_view = C4_AbstractViewLoader::getView(CerberusApplication::VIEW_SEARCH))) {
         $search_view = C4_TicketView::createSearchView();
     }
     $search_view->params = array(SearchFields_Ticket::TICKET_CLOSED => new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_CLOSED, '=', $closed), SearchFields_Ticket::REQUESTER_ADDRESS => new DevblocksSearchCriteria(SearchFields_Ticket::REQUESTER_ADDRESS, '=', $address->email));
     $search_view->renderPage = 0;
     C4_AbstractViewLoader::setView(CerberusApplication::VIEW_SEARCH, $search_view);
     DevblocksPlatform::redirect(new DevblocksHttpResponse(array('tickets', 'search')));
 }
Exemplo n.º 7
0
Arquivo: App.php Projeto: Hildy/cerb5
 function showEntryAction()
 {
     @($active_worker = CerberusApplication::getActiveWorker());
     @($view_id = DevblocksPlatform::importGPC($_REQUEST['view_id'], 'string', ''));
     $tpl = DevblocksPlatform::getTemplateService();
     $tpl_path = dirname(dirname(__FILE__)) . '/templates/';
     $tpl->assign('path', $this->plugin_path . '/templates/');
     $tpl->assign('view_id', $view_id);
     // Editing
     @($id = DevblocksPlatform::importGPC($_REQUEST['id'], 'integer', 0));
     // Creating
     @($msg_id = DevblocksPlatform::importGPC($_REQUEST['msg_id'], 'integer', 0));
     @($quote = DevblocksPlatform::importGPC($_REQUEST['quote'], 'string', ''));
     @($url = DevblocksPlatform::importGPC($_REQUEST['url'], 'string', ''));
     @($source_ext_id = DevblocksPlatform::importGPC($_REQUEST['source_ext_id'], 'string', ''));
     @($source_id = DevblocksPlatform::importGPC($_REQUEST['source_id'], 'integer', 0));
     /*
      * This treats procedurally created model objects
      * the same as existing objects
      */
     if (empty($id)) {
         $model = new Model_FeedbackEntry();
         if (!empty($msg_id)) {
             if (null != ($message = DAO_Ticket::getMessage($msg_id))) {
                 $model->id = 0;
                 $model->log_date = time();
                 $model->quote_address_id = $message->address_id;
                 $model->quote_mood = 0;
                 $model->quote_text = $quote;
                 $model->worker_id = $active_worker->id;
                 $model->source_url = $url;
                 $tpl->assign('model', $model);
             }
         }
     } elseif (!empty($id)) {
         // Were we given a model ID to load?
         if (null != ($model = DAO_FeedbackEntry::get($id))) {
             $tpl->assign('model', $model);
         }
     }
     // Author (if not anonymous)
     if (!empty($model->quote_address_id)) {
         if (null != ($address = DAO_Address::get($model->quote_address_id))) {
             $tpl->assign('address', $address);
         }
     }
     if (!empty($source_ext_id)) {
         $tpl->assign('source_extension_id', $source_ext_id);
         $tpl->assign('source_id', $source_id);
     }
     // Custom fields
     $custom_fields = DAO_CustomField::getBySource(ChCustomFieldSource_FeedbackEntry::ID);
     $tpl->assign('custom_fields', $custom_fields);
     $custom_field_values = DAO_CustomFieldValue::getValuesBySourceIds(ChCustomFieldSource_FeedbackEntry::ID, $id);
     if (isset($custom_field_values[$id])) {
         $tpl->assign('custom_field_values', $custom_field_values[$id]);
     }
     $types = Model_CustomField::getTypes();
     $tpl->assign('types', $types);
     $tpl->display('file:' . $this->plugin_path . '/templates/feedback/ajax/feedback_entry_panel.tpl');
 }
Exemplo n.º 8
0
 function getStopTimerPanelAction()
 {
     $total_secs = $this->_stopTimer();
     $this->_stopTimer();
     $object = new Model_TimeTrackingEntry();
     $object->id = 0;
     // Time
     //		$tpl->assign('total_secs', $total_secs);
     //		$tpl->assign('total_mins', ceil($total_secs/60));
     $object->time_actual_mins = ceil($total_secs / 60);
     // Source
     @($source_ext_id = strtolower($_SESSION['timetracking_source_ext_id']));
     @($source_id = intval($_SESSION['timetracking_source_id']));
     $object->source_extension_id = $source_ext_id;
     $object->source_id = $source_id;
     //		$tpl->assign('source_ext_id', $source_ext_id);
     //		$tpl->assign('source_id', $source_id);
     switch ($source_ext_id) {
         // Ticket
         case 'timetracking.source.ticket':
             if (null != ($ticket = DAO_Ticket::getTicket($source_id))) {
                 // Timeslip Responsible Party
                 if (null != ($address = DAO_Address::get($ticket->first_wrote_address_id))) {
                     //						$tpl->assign('performed_for', $address->email);
                     // Timeslip Org
                     if (!empty($address->contact_org_id)) {
                         //							&& null != ($org = DAO_ContactOrg::get($address->contact_org_id))) {
                         //							$tpl->assign('org', $org->name);
                         $object->debit_org_id = $address->contact_org_id;
                     }
                 }
                 // Timeslip reference
                 //					$tpl->assign('reference', sprintf("Ticket #%s",
                 //						$ticket->mask
                 //						//((strlen($ticket->subject)>45) ? (substr($ticket->subject,0,45).'...') : $ticket->subject)
                 //					));
                 // Timeslip note
                 $object->notes = sprintf("Ticket #%s ", $ticket->mask);
                 //					$tpl->assign('note', sprintf("Replied to %s",
                 //						$ticket->mask,
                 //						(!empty($address->email) ? $address->email : '')
                 //					));
             }
             break;
     }
     $this->showEntryAction($object);
 }
Exemplo n.º 9
0
 private function _putIdAction($path)
 {
     $xmlstr = $this->getPayload();
     $xml_in = new SimpleXMLElement($xmlstr);
     $in_id = array_shift($path);
     if (empty($in_id)) {
         $this->_error("ID was not provided.");
     }
     if (null == ($address = DAO_Address::get($in_id))) {
         $this->_error("ID not valid.");
     }
     $fields = array();
     $flds = DAO_Address::getFields();
     unset($flds[DAO_Address::ID]);
     foreach ($flds as $idx => $f) {
         $idx_name = $this->translate($idx, true);
         if ($idx_name == null) {
             continue;
         }
         @($value = DevblocksPlatform::importGPC($xml_in->{$idx_name}, 'string'));
         if ($this->isValid($idx_name, $value)) {
             $fields[$idx] = $value;
         }
     }
     // [TODO] This referential integrity should really be up to DAO
     if (!empty($fields[DAO_Address::CONTACT_ORG_ID])) {
         $in_contact_org_id = intval($fields[DAO_Address::CONTACT_ORG_ID]);
         if (null == ($contact_org = DAO_ContactOrg::get($in_contact_org_id))) {
             unset($fields[DAO_Address::CONTACT_ORG_ID]);
         }
     }
     if (!empty($fields)) {
         DAO_Address::update($address->id, $fields);
     }
     // update password if requested
     @($password = DevblocksPlatform::importGPC($xml_in->password, 'string', ''));
     if (!empty($password)) {
         DAO_AddressAuth::update($in_id, array(DAO_AddressAuth::PASS => md5($password)));
     }
     // send confirmation if requested
     @($confirmation_link = DevblocksPlatform::importGPC($xml_in->send_confirmation, 'string', ''));
     if (!empty($confirmation_link)) {
         $this->_sendConfirmation($address->email, $confirmation_link);
     }
     $this->_getIdAction(array($address->id));
 }
Exemplo n.º 10
0
 /**
  * Enter description here...
  *
  * @param unknown_type $email
  * @param unknown_type $create_if_null
  * @return Model_Address
  */
 static function lookupAddress($email, $create_if_null = false)
 {
     $db = DevblocksPlatform::getDatabaseService();
     $address = null;
     $email = trim(strtolower($email));
     $addresses = self::getWhere(sprintf("email = %s", $db->qstr($email)));
     if (is_array($addresses) && !empty($addresses)) {
         $address = array_shift($addresses);
     } elseif ($create_if_null) {
         $fields = array(self::EMAIL => $email);
         $id = DAO_Address::create($fields);
         $address = DAO_Address::get($id);
     }
     return $address;
 }
Exemplo n.º 11
0
Arquivo: App.php Projeto: Hildy/cerb5
 /**
  * @return Model_WatcherMailFilter[]|false
  */
 static function getMatches(CerberusTicket $ticket, $event, $only_worker_id = null)
 {
     $matches = array();
     if (!empty($only_worker_id)) {
         $filters = DAO_WatcherMailFilter::getWhere(sprintf("%s = %d AND %s = %d", DAO_WatcherMailFilter::WORKER_ID, $only_worker_id, DAO_WatcherMailFilter::IS_DISABLED, 0));
     } else {
         $filters = DAO_WatcherMailFilter::getWhere(sprintf("%s = %d", DAO_WatcherMailFilter::IS_DISABLED, 0));
     }
     // [JAS]: Don't send obvious spam to watchers.
     if ($ticket->spam_score >= 0.9) {
         return false;
     }
     // Build our objects
     $ticket_from = DAO_Address::get($ticket->last_wrote_address_id);
     $ticket_group_id = $ticket->team_id;
     // [TODO] These expensive checks should only populate when needed
     $messages = DAO_Ticket::getMessagesByTicket($ticket->id);
     $message_headers = array();
     if (empty($messages)) {
         return false;
     }
     if (null != @($message_last = array_pop($messages))) {
         /* @var $message_last CerberusMessage */
         $message_headers = $message_last->getHeaders();
     }
     // Clear the rest of the message manifests
     unset($messages);
     $custom_fields = DAO_CustomField::getAll();
     // Lazy load when needed on criteria basis
     $ticket_field_values = null;
     $address_field_values = null;
     $org_field_values = null;
     // Worker memberships (for checking permissions)
     $workers = DAO_Worker::getAll();
     $group_rosters = DAO_Group::getRosters();
     // Check filters
     if (is_array($filters)) {
         foreach ($filters as $filter) {
             /* @var $filter Model_WatcherMailFilter */
             $passed = 0;
             // check the worker's group memberships
             if (!isset($workers[$filter->worker_id]) || $workers[$filter->worker_id]->is_disabled || !$workers[$filter->worker_id]->is_superuser && !isset($group_rosters[$ticket->team_id][$filter->worker_id])) {
                 // no membership
                 continue;
             }
             // check criteria
             foreach ($filter->criteria as $rule_key => $rule) {
                 @($value = $rule['value']);
                 switch ($rule_key) {
                     case 'dayofweek':
                         $current_day = strftime('%w');
                         //$current_day = 1;
                         // Forced to English abbrevs as indexes
                         $days = array('sun', 'mon', 'tue', 'wed', 'thu', 'fri', 'sat');
                         // Is the current day enabled?
                         if (isset($rule[$days[$current_day]])) {
                             $passed++;
                         }
                         break;
                     case 'timeofday':
                         $current_hour = strftime('%H');
                         $current_min = strftime('%M');
                         //$current_hour = 17;
                         //$current_min = 5;
                         if (null != ($from_time = @$rule['from'])) {
                             list($from_hour, $from_min) = explode(':', $from_time);
                         }
                         if (null != ($to_time = @$rule['to'])) {
                             if (list($to_hour, $to_min) = explode(':', $to_time)) {
                             }
                         }
                         // Do we need to wrap around to the next day's hours?
                         if ($from_hour > $to_hour) {
                             // yes
                             $to_hour += 24;
                             // add 24 hrs to the destination (1am = 25th hour)
                         }
                         // Are we in the right 24 hourly range?
                         if ((int) $current_hour >= $from_hour && (int) $current_hour <= $to_hour) {
                             // If we're in the first hour, are we minutes early?
                             if ($current_hour == $from_hour && (int) $current_min < $from_min) {
                                 break;
                             }
                             // If we're in the last hour, are we minutes late?
                             if ($current_hour == $to_hour && (int) $current_min > $to_min) {
                                 break;
                             }
                             $passed++;
                         }
                         break;
                     case 'event':
                         if (!empty($event) && is_array($rule) && isset($rule[$event])) {
                             $passed++;
                         }
                         break;
                     case 'groups':
                         if (null !== @($group_buckets = $rule['groups'][$ticket->team_id]) && (empty($group_buckets) || in_array($ticket->category_id, $group_buckets))) {
                             $passed++;
                         }
                         break;
                     case 'next_worker_id':
                         // If it's an assigned event, we only care about the filter's owner
                         if (!empty($event) && 0 == strcasecmp($event, 'ticket_assignment')) {
                             if (intval($value) == intval($filter->worker_id)) {
                                 $passed++;
                                 break;
                             }
                         }
                         if (intval($value) == intval($ticket->next_worker_id)) {
                             $passed++;
                         }
                         break;
                     case 'mask':
                         $regexp_mask = DevblocksPlatform::strToRegExp($value);
                         if (@preg_match($regexp_mask, $ticket->mask)) {
                             $passed++;
                         }
                         break;
                     case 'from':
                         $regexp_from = DevblocksPlatform::strToRegExp($value);
                         if (@preg_match($regexp_from, $ticket_from->email)) {
                             $passed++;
                         }
                         break;
                     case 'subject':
                         $regexp_subject = DevblocksPlatform::strToRegExp($value);
                         if (@preg_match($regexp_subject, $ticket->subject)) {
                             $passed++;
                         }
                         break;
                     case 'body':
                         if (null == ($message_body = $message_last->getContent())) {
                             break;
                         }
                         // Line-by-line body scanning (sed-like)
                         $lines = preg_split("/[\r\n]/", $message_body);
                         if (is_array($lines)) {
                             foreach ($lines as $line) {
                                 if (@preg_match($value, $line)) {
                                     $passed++;
                                     break;
                                 }
                             }
                         }
                         break;
                     case 'header1':
                     case 'header2':
                     case 'header3':
                     case 'header4':
                     case 'header5':
                         @($header = strtolower($rule['header']));
                         if (empty($header)) {
                             $passed++;
                             break;
                         }
                         if (empty($value)) {
                             // we're checking for null/blanks
                             if (!isset($message_headers[$header]) || empty($message_headers[$header])) {
                                 $passed++;
                             }
                         } elseif (isset($message_headers[$header]) && !empty($message_headers[$header])) {
                             $regexp_header = DevblocksPlatform::strToRegExp($value);
                             // Flatten CRLF
                             if (@preg_match($regexp_header, str_replace(array("\r", "\n"), ' ', $message_headers[$header]))) {
                                 $passed++;
                             }
                         }
                         break;
                     default:
                         // ignore invalids
                         // Custom Fields
                         if (0 == strcasecmp('cf_', substr($rule_key, 0, 3))) {
                             $field_id = substr($rule_key, 3);
                             // Make sure it exists
                             if (null == @($field = $custom_fields[$field_id])) {
                                 continue;
                             }
                             // Lazy values loader
                             $field_values = array();
                             switch ($field->source_extension) {
                                 case ChCustomFieldSource_Address::ID:
                                     if (null == $address_field_values) {
                                         $address_field_values = array_shift(DAO_CustomFieldValue::getValuesBySourceIds(ChCustomFieldSource_Address::ID, $ticket_from->id));
                                     }
                                     $field_values =& $address_field_values;
                                     break;
                                 case ChCustomFieldSource_Org::ID:
                                     if (null == $org_field_values) {
                                         $org_field_values = array_shift(DAO_CustomFieldValue::getValuesBySourceIds(ChCustomFieldSource_Org::ID, $ticket_from->contact_org_id));
                                     }
                                     $field_values =& $org_field_values;
                                     break;
                                 case ChCustomFieldSource_Ticket::ID:
                                     if (null == $ticket_field_values) {
                                         $ticket_field_values = array_shift(DAO_CustomFieldValue::getValuesBySourceIds(ChCustomFieldSource_Ticket::ID, $ticket->id));
                                     }
                                     $field_values =& $ticket_field_values;
                                     break;
                             }
                             // Type sensitive value comparisons
                             // [TODO] Operators
                             switch ($field->type) {
                                 case 'S':
                                     // string
                                 // string
                                 case 'T':
                                     // clob
                                 // clob
                                 case 'U':
                                     // URL
                                     $field_val = isset($field_values[$field_id]) ? $field_values[$field_id] : '';
                                     $oper = isset($rule['oper']) ? $rule['oper'] : "=";
                                     if ($oper == "=" && @preg_match(DevblocksPlatform::strToRegExp($value, true), $field_val)) {
                                         $passed++;
                                     } elseif ($oper == "!=" && @(!preg_match(DevblocksPlatform::strToRegExp($value, true), $field_val))) {
                                         $passed++;
                                     }
                                     break;
                                 case 'N':
                                     // number
                                     $field_val = isset($field_values[$field_id]) ? $field_values[$field_id] : 0;
                                     $oper = isset($rule['oper']) ? $rule['oper'] : "=";
                                     if ($oper == "=" && intval($field_val) == intval($value)) {
                                         $passed++;
                                     } elseif ($oper == "!=" && intval($field_val) != intval($value)) {
                                         $passed++;
                                     } elseif ($oper == ">" && intval($field_val) > intval($value)) {
                                         $passed++;
                                     } elseif ($oper == "<" && intval($field_val) < intval($value)) {
                                         $passed++;
                                     }
                                     break;
                                 case 'E':
                                     // date
                                     $field_val = isset($field_values[$field_id]) ? intval($field_values[$field_id]) : 0;
                                     $from = isset($rule['from']) ? $rule['from'] : "0";
                                     $to = isset($rule['to']) ? $rule['to'] : "now";
                                     if (intval(@strtotime($from)) <= $field_val && intval(@strtotime($to)) >= $field_val) {
                                         $passed++;
                                     }
                                     break;
                                 case 'C':
                                     // checkbox
                                     $field_val = isset($field_values[$field_id]) ? $field_values[$field_id] : 0;
                                     if (intval($value) == intval($field_val)) {
                                         $passed++;
                                     }
                                     break;
                                 case 'D':
                                     // dropdown
                                 // dropdown
                                 case 'X':
                                     // multi-checkbox
                                 // multi-checkbox
                                 case 'M':
                                     // multi-picklist
                                 // multi-picklist
                                 case 'W':
                                     // worker
                                     $field_val = isset($field_values[$field_id]) ? $field_values[$field_id] : array();
                                     if (!is_array($value)) {
                                         $value = array($value);
                                     }
                                     if (is_array($field_val)) {
                                         // if multiple things set
                                         foreach ($field_val as $v) {
                                             // loop through possible
                                             if (isset($value[$v])) {
                                                 // is any possible set?
                                                 $passed++;
                                                 break;
                                             }
                                         }
                                     } else {
                                         // single
                                         if (isset($value[$field_val])) {
                                             // is our set field in possibles?
                                             $passed++;
                                             break;
                                         }
                                     }
                                     break;
                             }
                         }
                         break;
                 }
             }
             // If our rule matched every criteria, stop and return the filter
             if ($passed == count($filter->criteria)) {
                 DAO_WatcherMailFilter::increment($filter->id);
                 // ++ the times we've matched
                 $matches[$filter->id] = $filter;
             }
         }
     }
     if (!empty($matches)) {
         return $matches;
     }
     // No matches
     return false;
 }
Exemplo n.º 12
0
 private function _sendForwards($event, $is_inbound)
 {
     @($ticket_id = $event->params['ticket_id']);
     @($message_id = $event->params['message_id']);
     @($send_worker_id = $event->params['worker_id']);
     $ticket = DAO_Ticket::getTicket($ticket_id);
     $helpdesk_senders = CerberusApplication::getHelpdeskSenders();
     $workers = DAO_Worker::getAllActive();
     // [JAS]: Don't send obvious spam to watchers.
     if ($ticket->spam_score >= 0.9) {
         return true;
     }
     @($notifications = DAO_WorkerMailForward::getWhere(sprintf("%s = %d", DAO_WorkerMailForward::GROUP_ID, $ticket->team_id)));
     // Bail out early if we have no forwards for this group
     if (empty($notifications)) {
         return;
     }
     $message = DAO_Ticket::getMessage($message_id);
     $headers = $message->getHeaders();
     // The whole flipping Swift section needs wrapped to catch exceptions
     try {
         $settings = CerberusSettings::getInstance();
         $reply_to = $settings->get(CerberusSettings::DEFAULT_REPLY_FROM, '');
         // See if we need a group-specific reply-to
         if (!empty($ticket->team_id)) {
             @($group_from = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_REPLY_FROM, ''));
             if (!empty($group_from)) {
                 $reply_to = $group_from;
             }
         }
         $sender = DAO_Address::get($message->address_id);
         $sender_email = strtolower($sender->email);
         $sender_split = explode('@', $sender_email);
         if (!is_array($sender_split) || count($sender_split) != 2) {
             return;
         }
         // If return-path is blank
         if (isset($headers['return-path']) && $headers['return-path'] == '<>') {
             return;
         }
         // Ignore bounces
         if ($sender_split[1] == "postmaster" || $sender_split[1] == "mailer-daemon") {
             return;
         }
         // Ignore autoresponses autoresponses
         if (isset($headers['auto-submitted']) && $headers['auto-submitted'] != 'no') {
             return;
         }
         // Headers
         //==========
         // Build mailing list
         $send_to = array();
         foreach ($notifications as $n) {
             /* @var $n Model_WorkerMailForward */
             if (!isset($n->group_id) || !isset($n->bucket_id)) {
                 continue;
             }
             // if worker no longer exists or is disabled
             if (!isset($workers[$n->worker_id])) {
                 continue;
             }
             // Don't allow a worker to usurp a helpdesk address
             if (isset($helpdesk_senders[$n->email])) {
                 continue;
             }
             if ($n->group_id == $ticket->team_id && ($n->bucket_id == -1 || $n->bucket_id == $ticket->category_id)) {
                 // Event checking
                 if ($is_inbound && ($n->event == 'i' || $n->event == 'io') || !$is_inbound && ($n->event == 'o' || $n->event == 'io') || $is_inbound && $n->event == 'r' && $ticket->next_worker_id == $n->worker_id) {
                     $send_to[$n->email] = true;
                 }
             }
         }
         // Attachments
         $attachments = $message->getAttachments();
         $mime_attachments = array();
         if (is_array($attachments)) {
             foreach ($attachments as $attachment) {
                 if (0 == strcasecmp($attachment->display_name, 'original_message.html')) {
                     continue;
                 }
                 $attachment_path = APP_STORAGE_PATH . '/attachments/';
                 // [TODO] This is highly redundant in the codebase
                 if (!file_exists($attachment_path . $attachment->filepath)) {
                     continue;
                 }
                 $file =& new Swift_File($attachment_path . $attachment->filepath);
                 $mime_attachments[] =& new Swift_Message_Attachment($file, $attachment->display_name, $attachment->mime_type);
             }
         }
         // Send copies
         if (is_array($send_to) && !empty($send_to)) {
             $mail_service = DevblocksPlatform::getMailService();
             $mailer = $mail_service->getMailer(CerberusMail::getMailerDefaults());
             foreach ($send_to as $to => $bool) {
                 // Proxy the message
                 $rcpt_to = new Swift_RecipientList();
                 $a_rcpt_to = array();
                 $mail_from = new Swift_Address($sender->email);
                 $rcpt_to->addTo($to);
                 $a_rcpt_to = new Swift_Address($to);
                 $mail = $mail_service->createMessage();
                 /* @var $mail Swift_Message */
                 $mail->setTo($a_rcpt_to);
                 $mail->setFrom($mail_from);
                 $mail->setReplyTo($reply_to);
                 $mail->setReturnPath($reply_to);
                 $mail->setSubject(sprintf("[%s #%s]: %s", $is_inbound ? 'inbound' : 'outbound', $ticket->mask, $ticket->subject));
                 if (false !== @($msgid = $headers['message-id'])) {
                     $mail->headers->set('Message-Id', $msgid);
                 }
                 if (false !== @($in_reply_to = $headers['in-reply-to'])) {
                     $mail->headers->set('References', $in_reply_to);
                     $mail->headers->set('In-Reply-To', $in_reply_to);
                 }
                 $mail->headers->set('X-Mailer', 'Cerberus Helpdesk (Build ' . APP_BUILD . ')');
                 $mail->headers->set('Precedence', 'List');
                 $mail->headers->set('Auto-Submitted', 'auto-generated');
                 $mail->attach(new Swift_Message_Part($message->getContent(), 'text/plain', 'base64', LANG_CHARSET_CODE));
                 // Send message attachments with watcher
                 if (is_array($mime_attachments)) {
                     foreach ($mime_attachments as $mime_attachment) {
                         $mail->attach($mime_attachment);
                     }
                 }
                 $mailer->send($mail, $rcpt_to, $mail_from);
             }
         }
     } catch (Exception $e) {
         $fields = array(DAO_MessageNote::MESSAGE_ID => $message_id, DAO_MessageNote::CREATED => time(), DAO_MessageNote::WORKER_ID => 0, DAO_MessageNote::CONTENT => 'Exception thrown while sending watcher email: ' . $e->getMessage(), DAO_MessageNote::TYPE => Model_MessageNote::TYPE_ERROR);
         DAO_MessageNote::create($fields);
     }
 }
Exemplo n.º 13
0
 private function newTicketComment($event)
 {
     DevblocksPlatform::getExtensions('cerberusweb.ticket.tab', true);
     // ticket_comment.id
     @($comment_id = $event->params['comment_id']);
     // Event context
     @($context = $event->params['context']);
     // ticket.id if context == ticket.
     @(${$ticket_id} = $event->params['context_id']);
     @($address_id = $event->params['address_id']);
     // text of actual comment.
     @($comment_text = $event->params['comment']);
     if (CerberusContexts::CONTEXT_TICKET != $context) {
         return;
     }
     if (empty($ticket_id) || empty($address_id) || empty($comment_text)) {
         return;
     }
     $settings = DevblocksPlatform::getPluginSettingsService();
     $al_merge_enabled = intval($settings->get('cerb5blog.last_action_and_audit_log', 'al_merge_enabled', 0));
     if (class_exists('DAO_TicketAuditLog', true)) {
         $al_comment_enabled = intval($settings->get('cerb5blog.last_action_and_audit_log', 'al_comment_enabled', 0));
         if ($al_comment_enabled) {
             @($address = DAO_Address::get($address_id));
             @($worker_id = DAO_Worker::lookupAgentEmail($address->email));
             $fields = array(DAO_TicketAuditLog::TICKET_ID => $ticket_id, DAO_TicketAuditLog::WORKER_ID => $worker_id, DAO_TicketAuditLog::CHANGE_DATE => time(), DAO_TicketAuditLog::CHANGE_FIELD => "cerb5blog.last_action_and_audit_log.type.comment", DAO_TicketAuditLog::CHANGE_VALUE => substr($comment_text, 0, 128));
             $log_id = DAO_TicketAuditLog::create($fields);
             unset($fields);
         }
     }
     $uf_comment_enabled = intval($settings->get('cerb5blog.last_action_and_audit_log', 'uf_comment_enabled', 0));
     if ($uf_comment_enabled) {
         $change_fields[DAO_Ticket::UPDATED_DATE] = time();
         DAO_Ticket::update($ticket_id, $change_fields);
         unset($change_fields);
     }
 }
Exemplo n.º 14
0
Arquivo: Mail.php Projeto: Hildy/cerb5
 static function sendTicketMessage($properties = array())
 {
     $settings = DevblocksPlatform::getPluginSettingsService();
     $helpdesk_senders = CerberusApplication::getHelpdeskSenders();
     @($from_addy = $settings->get('cerberusweb.core', CerberusSettings::DEFAULT_REPLY_FROM, $_SERVER['SERVER_ADMIN']));
     @($from_personal = $settings->get('cerberusweb.core', CerberusSettings::DEFAULT_REPLY_PERSONAL, ''));
     // [TODO] If we still don't have a $from_addy we need a graceful failure.
     /*
     	     * [TODO] Move these into constants?
     	    'message_id'
     	    -----'ticket_id'
     'subject'
     	    'to'
     	    'cc'
     	    'bcc'
     	    'content'
     	    'files'
     	    'closed'
     	    'ticket_reopen'
     	    'unlock_date'
     	    'bucket_id'
     	    'agent_id',
     'is_autoreply',
     'dont_send',
     'dont_save_copy'
     */
     $mail_succeeded = true;
     try {
         // objects
         $mail_service = DevblocksPlatform::getMailService();
         $mailer = $mail_service->getMailer(CerberusMail::getMailerDefaults());
         $mail = $mail_service->createMessage();
         // properties
         @($reply_message_id = $properties['message_id']);
         @($content = $properties['content']);
         @($files = $properties['files']);
         @($forward_files = $properties['forward_files']);
         @($worker_id = $properties['agent_id']);
         @($subject = $properties['subject']);
         $message = DAO_Ticket::getMessage($reply_message_id);
         $message_headers = DAO_MessageHeader::getAll($reply_message_id);
         $ticket_id = $message->ticket_id;
         $ticket = DAO_Ticket::getTicket($ticket_id);
         // [TODO] Check that message|ticket isn't NULL
         // If this ticket isn't spam trained and our outgoing message isn't an autoreply
         if ($ticket->spam_training == CerberusTicketSpamTraining::BLANK && (!isset($properties['is_autoreply']) || !$properties['is_autoreply'])) {
             CerberusBayes::markTicketAsNotSpam($ticket_id);
         }
         // Allow teams to override the default from/personal
         @($group_reply = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_REPLY_FROM, ''));
         @($group_personal = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_REPLY_PERSONAL, ''));
         @($group_personal_with_worker = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_REPLY_PERSONAL_WITH_WORKER, 0));
         if (!empty($group_reply)) {
             $from_addy = $group_reply;
         }
         if (!empty($group_personal)) {
             $from_personal = $group_personal;
         }
         // Prefix the worker name on the personal line?
         if (!empty($group_personal_with_worker) && null != ($reply_worker = DAO_Worker::getAgent($worker_id))) {
             $from_personal = $reply_worker->getName() . (!empty($from_personal) ? ', ' . $from_personal : "");
         }
         // Headers
         $mail->setFrom(array($from_addy => $from_personal));
         $mail->generateId();
         $headers = $mail->getHeaders();
         $headers->addTextHeader('X-Mailer', 'Cerberus Helpdesk (Build ' . APP_BUILD . ')');
         // Subject
         if (empty($subject)) {
             $subject = $ticket->subject;
         }
         if (!empty($properties['to'])) {
             // forward
             $mail->setSubject($subject);
         } else {
             // reply
             @($group_has_subject = intval(DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_SUBJECT_HAS_MASK, 0)));
             @($group_subject_prefix = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_SUBJECT_PREFIX, ''));
             $prefix = sprintf("[%s#%s] ", !empty($group_subject_prefix) ? $group_subject_prefix . ' ' : '', $ticket->mask);
             $mail->setSubject(sprintf('Re: %s%s', $group_has_subject ? $prefix : '', $subject));
         }
         // References
         if (!empty($message) && false !== @($in_reply_to = $message_headers['message-id'])) {
             $headers->addTextHeader('References', $in_reply_to);
             $headers->addTextHeader('In-Reply-To', $in_reply_to);
         }
         // Auto-reply handling (RFC-3834 compliant)
         if (isset($properties['is_autoreply']) && $properties['is_autoreply']) {
             $headers->addTextHeader('Auto-Submitted', 'auto-replied');
             if (null == ($first_address = DAO_Address::get($ticket->first_wrote_address_id))) {
                 return;
             }
             // Don't send e-mail to ourselves
             if (isset($helpdesk_senders[$first_address->email])) {
                 return;
             }
             // Make sure we haven't mailed this address an autoreply within 5 minutes
             if ($first_address->last_autoreply > 0 && $first_address->last_autoreply > time() - 300) {
                 return;
             }
             $first_email = strtolower($first_address->email);
             $first_split = explode('@', $first_email);
             if (!is_array($first_split) || count($first_split) != 2) {
                 return;
             }
             // If return-path is blank
             if (isset($message_headers['return-path']) && $message_headers['return-path'] == '<>') {
                 return;
             }
             // Ignore bounces
             if ($first_split[0] == "postmaster" || $first_split[0] == "mailer-daemon") {
                 return;
             }
             // Ignore autoresponses to autoresponses
             if (isset($message_headers['auto-submitted']) && $message_headers['auto-submitted'] != 'no') {
                 return;
             }
             if (isset($message_headers['precedence']) && ($message_headers['precedence'] == 'list' || $message_headers['precedence'] == 'junk' || ($message_headers['precedence'] = 'bulk'))) {
                 return;
             }
             // Set the auto-reply date for this address to right now
             DAO_Address::update($ticket->first_wrote_address_id, array(DAO_Address::LAST_AUTOREPLY => time()));
             // Auto-reply just to the initial requester
             $mail->addTo($first_address->email);
             // Not an auto-reply
         } else {
             // Forwards
             if (!empty($properties['to'])) {
                 $aTo = DevblocksPlatform::parseCsvString(str_replace(';', ',', $properties['to']));
                 if (is_array($aTo)) {
                     foreach ($aTo as $to_addy) {
                         $mail->addTo($to_addy);
                     }
                 }
                 // Replies
             } else {
                 // Recipients
                 $requesters = DAO_Ticket::getRequestersByTicket($ticket_id);
                 if (is_array($requesters)) {
                     foreach ($requesters as $requester) {
                         /* @var $requester Model_Address */
                         $mail->addTo($requester->email);
                     }
                 }
             }
             // Ccs
             if (!empty($properties['cc'])) {
                 $aCc = DevblocksPlatform::parseCsvString(str_replace(';', ',', $properties['cc']));
                 $mail->setCc($aCc);
             }
             // Bccs
             if (!empty($properties['bcc'])) {
                 $aBcc = DevblocksPlatform::parseCsvString(str_replace(';', ',', $properties['bcc']));
                 $mail->setBcc($aBcc);
             }
         }
         /*
          * [IMPORTANT -- Yes, this is simply a line in the sand.]
          * You're welcome to modify the code to meet your needs, but please respect 
          * our licensing.  Buy a legitimate copy to help support the project!
          * http://www.cerberusweb.com/
          */
         $license = CerberusLicense::getInstance();
         if (empty($license) || @empty($license['serial'])) {
             $content .= base64_decode("DQoNCi0tLQ0KQ29tYmF0IHNwYW0gYW5kIGltcHJvdmUgcmVzc" . "G9uc2UgdGltZXMgd2l0aCBDZXJiZXJ1cyBIZWxwZGVzayA0LjAhDQpodHRwOi8vd3d3LmNlc" . "mJlcnVzd2ViLmNvbS8NCg");
         }
         // Body
         $mail->setBody($content);
         // Mime Attachments
         if (is_array($files) && !empty($files)) {
             foreach ($files['tmp_name'] as $idx => $file) {
                 if (empty($file) || empty($files['name'][$idx])) {
                     continue;
                 }
                 $mail->attach(Swift_Attachment::fromPath($file)->setFilename($files['name'][$idx]));
             }
         }
         // Forward Attachments
         if (!empty($forward_files) && is_array($forward_files)) {
             $attachments_path = APP_STORAGE_PATH . '/attachments/';
             foreach ($forward_files as $file_id) {
                 $attachment = DAO_Attachment::get($file_id);
                 $attachment_path = $attachments_path . $attachment->filepath;
                 $mail->attach(Swift_Attachment::fromPath($attachment_path)->setFilename($attachment->display_name));
             }
         }
         if (!DEMO_MODE) {
             // If we're not supposed to send
             if (isset($properties['dont_send']) && $properties['dont_send']) {
                 // ...do nothing
             } else {
                 // otherwise send
                 if (!$mailer->send($mail)) {
                     $mail_succeeded = false;
                     throw new Exception('Mail not sent.');
                 }
             }
         }
     } catch (Exception $e) {
         // tag failure, so we can add a note to the message later
         $mail_succeeded = false;
     }
     // Handle post-mail actions
     $change_fields = array();
     $fromAddressInst = CerberusApplication::hashLookupAddress($from_addy, true);
     $fromAddressId = $fromAddressInst->id;
     if ((!isset($properties['dont_keep_copy']) || !$properties['dont_keep_copy']) && (!isset($properties['is_autoreply']) || !$properties['is_autoreply'])) {
         $change_fields[DAO_Ticket::LAST_WROTE_ID] = $fromAddressId;
         $change_fields[DAO_Ticket::UPDATED_DATE] = time();
         if (!empty($worker_id)) {
             $change_fields[DAO_Ticket::LAST_WORKER_ID] = $worker_id;
             $change_fields[DAO_Ticket::LAST_ACTION_CODE] = CerberusTicketActionCode::TICKET_WORKER_REPLY;
         }
         // Only change the subject if not forwarding
         if (!empty($subject) && empty($properties['to'])) {
             $change_fields[DAO_Ticket::SUBJECT] = $subject;
         }
         $fields = array(DAO_Message::TICKET_ID => $ticket_id, DAO_Message::CREATED_DATE => time(), DAO_Message::ADDRESS_ID => $fromAddressId, DAO_Message::IS_OUTGOING => 1, DAO_Message::WORKER_ID => !empty($worker_id) ? $worker_id : 0);
         $message_id = DAO_Message::create($fields);
         // Content
         DAO_MessageContent::create($message_id, $content);
         $headers = $mail->getHeaders();
         // Headers
         foreach ($headers->getAll() as $hdr) {
             if (null != ($hdr_val = $hdr->getFieldBody())) {
                 if (!empty($hdr_val)) {
                     DAO_MessageHeader::create($message_id, $hdr->getFieldName(), CerberusParser::fixQuotePrintableString($hdr_val));
                 }
             }
         }
         // Attachments
         if (is_array($files) && !empty($files)) {
             $attachment_path = APP_STORAGE_PATH . '/attachments/';
             reset($files);
             foreach ($files['tmp_name'] as $idx => $file) {
                 if (empty($file) || empty($files['name'][$idx]) || !file_exists($file)) {
                     continue;
                 }
                 $fields = array(DAO_Attachment::MESSAGE_ID => $message_id, DAO_Attachment::DISPLAY_NAME => $files['name'][$idx], DAO_Attachment::MIME_TYPE => $files['type'][$idx], DAO_Attachment::FILE_SIZE => filesize($file));
                 $file_id = DAO_Attachment::create($fields);
                 $attachment_bucket = sprintf("%03d/", mt_rand(1, 100));
                 $attachment_file = $file_id;
                 if (!file_exists($attachment_path . $attachment_bucket)) {
                     mkdir($attachment_path . $attachment_bucket, 0775, true);
                 }
                 if (!is_writeable($attachment_path . $attachment_bucket)) {
                     echo "Can't write to bucket " . $attachment_path . $attachment_bucket . "<BR>";
                 }
                 copy($file, $attachment_path . $attachment_bucket . $attachment_file);
                 @unlink($file);
                 DAO_Attachment::update($file_id, array(DAO_Attachment::FILEPATH => $attachment_bucket . $attachment_file));
             }
         }
         // add note to message if email failed
         if ($mail_succeeded === false) {
             $fields = array(DAO_MessageNote::MESSAGE_ID => $message_id, DAO_MessageNote::CREATED => time(), DAO_MessageNote::WORKER_ID => 0, DAO_MessageNote::CONTENT => 'Exception thrown while sending email: ' . $e->getMessage(), DAO_MessageNote::TYPE => Model_MessageNote::TYPE_ERROR);
             DAO_MessageNote::create($fields);
         }
     }
     // Post-Reply Change Properties
     if (isset($properties['closed'])) {
         switch ($properties['closed']) {
             case 0:
                 // open
                 $change_fields[DAO_Ticket::IS_WAITING] = 0;
                 $change_fields[DAO_Ticket::IS_CLOSED] = 0;
                 $change_fields[DAO_Ticket::IS_DELETED] = 0;
                 $change_fields[DAO_Ticket::DUE_DATE] = 0;
                 break;
             case 1:
                 // closed
                 $change_fields[DAO_Ticket::IS_WAITING] = 0;
                 $change_fields[DAO_Ticket::IS_CLOSED] = 1;
                 $change_fields[DAO_Ticket::IS_DELETED] = 0;
                 if (isset($properties['ticket_reopen'])) {
                     @($time = intval(strtotime($properties['ticket_reopen'])));
                     $change_fields[DAO_Ticket::DUE_DATE] = $time;
                 }
                 break;
             case 2:
                 // waiting
                 $change_fields[DAO_Ticket::IS_WAITING] = 1;
                 $change_fields[DAO_Ticket::IS_CLOSED] = 0;
                 $change_fields[DAO_Ticket::IS_DELETED] = 0;
                 if (isset($properties['ticket_reopen'])) {
                     @($time = intval(strtotime($properties['ticket_reopen'])));
                     $change_fields[DAO_Ticket::DUE_DATE] = $time;
                 }
                 break;
         }
     }
     // Who should handle the followup?
     if (isset($properties['next_worker_id'])) {
         $change_fields[DAO_Ticket::NEXT_WORKER_ID] = $properties['next_worker_id'];
     }
     // Allow anybody to reply after
     if (isset($properties['unlock_date']) && !empty($properties['unlock_date'])) {
         $unlock = strtotime($properties['unlock_date']);
         if (intval($unlock) > 0) {
             $change_fields[DAO_Ticket::UNLOCK_DATE] = $unlock;
         }
     }
     // Move
     if (!empty($properties['bucket_id'])) {
         // [TODO] Use API to move, or fire event
         // [TODO] Ensure team/bucket exist
         list($team_id, $bucket_id) = CerberusApplication::translateTeamCategoryCode($properties['bucket_id']);
         $change_fields[DAO_Ticket::TEAM_ID] = $team_id;
         $change_fields[DAO_Ticket::CATEGORY_ID] = $bucket_id;
     }
     if (!empty($ticket_id) && !empty($change_fields)) {
         DAO_Ticket::updateTicket($ticket_id, $change_fields);
     }
     // Outbound Reply Event (not automated reply, etc.)
     if (!empty($worker_id)) {
         $eventMgr = DevblocksPlatform::getEventService();
         $eventMgr->trigger(new Model_DevblocksEvent('ticket.reply.outbound', array('ticket_id' => $ticket_id, 'worker_id' => $worker_id)));
     }
 }
Exemplo n.º 15
0
 function showAddInboxRulePanelAction()
 {
     @($view_id = DevblocksPlatform::importGPC($_REQUEST['view_id'], 'string', ''));
     @($ticket_id = DevblocksPlatform::importGPC($_REQUEST['id'], 'integer', 0));
     $tpl = DevblocksPlatform::getTemplateService();
     $tpl_path = $this->_TPL_PATH;
     $tpl->assign('path', $tpl_path);
     $tpl->assign('ticket_id', $ticket_id);
     $tpl->assign('view_id', $view_id);
     $ticket = DAO_Ticket::getTicket($ticket_id);
     $tpl->assign('ticket', $ticket);
     $messages = $ticket->getMessages();
     $message = array_shift($messages);
     /* @var $message CerberusMessage */
     $message_headers = $message->getHeaders();
     $tpl->assign('message', $message);
     $tpl->assign('message_headers', $message_headers);
     // To/Cc
     $tocc = array();
     @($to_list = imap_rfc822_parse_adrlist($message_headers['to'], 'localhost'));
     @($cc_list = imap_rfc822_parse_adrlist($message_headers['cc'], 'localhost'));
     if (is_array($to_list)) {
         foreach ($to_list as $addy) {
             $tocc[] = $addy->mailbox . '@' . $addy->host;
         }
     }
     if (is_array($cc_list)) {
         foreach ($cc_list as $addy) {
             $tocc[] = $addy->mailbox . '@' . $addy->host;
         }
     }
     if (!empty($tocc)) {
         $tpl->assign('tocc_list', implode(', ', $tocc));
     }
     @($first_address = DAO_Address::get($ticket->first_wrote_address_id));
     $tpl->assign('first_address', $first_address);
     // Grops
     $groups = DAO_Group::getAll();
     $tpl->assign('groups', $groups);
     // Buckets
     $team_categories = DAO_Bucket::getTeams();
     $tpl->assign('team_categories', $team_categories);
     // Workers
     $workers = DAO_Worker::getAll();
     $tpl->assign('workers', $workers);
     $tpl->cache_lifetime = "0";
     $tpl->display('file:' . $this->_TPL_PATH . 'tickets/rpc/inbox_rule_panel.tpl');
 }
Exemplo n.º 16
0
 function showContactHistoryAction()
 {
     $visit = CerberusApplication::getVisit();
     /* @var $visit CerberusVisit */
     $translate = DevblocksPlatform::getTranslationService();
     @($ticket_id = DevblocksPlatform::importGPC($_REQUEST['ticket_id'], 'integer'));
     $tpl = DevblocksPlatform::getTemplateService();
     $tpl->assign('path', $this->_TPL_PATH);
     // Ticket
     $ticket = DAO_Ticket::getTicket($ticket_id);
     $tpl->assign('ticket', $ticket);
     $requesters = $ticket->getRequesters();
     // Addy
     $contact = DAO_Address::get($ticket->first_wrote_address_id);
     $tpl->assign('contact', $contact);
     // Scope
     $scope = $visit->get('display.history.scope', '');
     // [TODO] Sanitize scope preference
     // Defaults
     $defaults = new C4_AbstractViewModel();
     $defaults->class_name = 'C4_TicketView';
     $defaults->id = 'contact_history';
     $defaults->name = $translate->_('addy_book.history.view.title');
     $defaults->view_columns = array(SearchFields_Ticket::TICKET_LAST_ACTION_CODE, SearchFields_Ticket::TICKET_CREATED_DATE, SearchFields_Ticket::TICKET_TEAM_ID, SearchFields_Ticket::TICKET_CATEGORY_ID);
     $defaults->params = array();
     $defaults->renderLimit = 10;
     $defaults->renderSortBy = SearchFields_Ticket::TICKET_CREATED_DATE;
     $defaults->renderSortAsc = false;
     // View
     $view = C4_AbstractViewLoader::getView('contact_history', $defaults);
     // Sanitize scope options
     if ('org' == $scope) {
         if (empty($contact->contact_org_id)) {
             $scope = '';
         }
         if (null == ($contact_org = DAO_ContactOrg::get($contact->contact_org_id))) {
             $scope = '';
         }
     }
     if ('domain' == $scope) {
         $email_parts = explode('@', $contact->email);
         if (!is_array($email_parts) || 2 != count($email_parts)) {
             $scope = '';
         }
     }
     switch ($scope) {
         case 'org':
             $view->params = array(SearchFields_Ticket::TICKET_FIRST_CONTACT_ORG_ID => new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_FIRST_CONTACT_ORG_ID, '=', $contact->contact_org_id), SearchFields_Ticket::TICKET_DELETED => new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_DELETED, '=', 0));
             $view->name = ucwords($translate->_('contact_org.name')) . ": " . $contact_org->name;
             break;
         case 'domain':
             $view->params = array(SearchFields_Ticket::REQUESTER_ADDRESS => new DevblocksSearchCriteria(SearchFields_Ticket::REQUESTER_ADDRESS, 'like', '*@' . $email_parts[1]), SearchFields_Ticket::TICKET_DELETED => new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_DELETED, '=', 0));
             $view->name = ucwords($translate->_('common.email')) . ": *@" . $email_parts[1];
             break;
         default:
         case 'email':
             $scope = 'email';
             $view->params = array(SearchFields_Ticket::REQUESTER_ID => new DevblocksSearchCriteria(SearchFields_Ticket::REQUESTER_ID, 'in', array_keys($requesters)), SearchFields_Ticket::TICKET_DELETED => new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_DELETED, '=', 0));
             $view->name = ucwords($translate->_('common.email')) . ": " . $contact->email;
             break;
     }
     $tpl->assign('scope', $scope);
     $view->renderPage = 0;
     $tpl->assign('view', $view);
     C4_AbstractViewLoader::setView($view->id, $view);
     $workers = DAO_Worker::getAll();
     $tpl->assign('workers', $workers);
     $teams = DAO_Group::getAll();
     $tpl->assign('teams', $teams);
     $buckets = DAO_Bucket::getAll();
     $tpl->assign('buckets', $buckets);
     $team_categories = DAO_Bucket::getTeams();
     $tpl->assign('team_categories', $team_categories);
     $tpl->display('file:' . $this->_TPL_PATH . 'display/modules/history/index.tpl');
 }
Exemplo n.º 17
0
 function showContactHistoryAction()
 {
     $translate = DevblocksPlatform::getTranslationService();
     @($ticket_id = DevblocksPlatform::importGPC($_REQUEST['ticket_id'], 'integer'));
     $tpl = DevblocksPlatform::getTemplateService();
     $tpl->assign('path', $this->_TPL_PATH);
     $ticket = DAO_Ticket::getTicket($ticket_id);
     $requesters = $ticket->getRequesters();
     $contact = DAO_Address::get($ticket->first_wrote_address_id);
     $tpl->assign('contact', $contact);
     $visit = CerberusApplication::getVisit();
     /* @var $visit CerberusVisit */
     $view = C4_AbstractViewLoader::getView('', 'contact_history');
     if (null == $view) {
         $view = new C4_TicketView();
         $view->id = 'contact_history';
         $view->name = $translate->_('addy_book.history.view.title');
         $view->view_columns = array(SearchFields_Ticket::TICKET_LAST_ACTION_CODE, SearchFields_Ticket::TICKET_CREATED_DATE, SearchFields_Ticket::TICKET_TEAM_ID, SearchFields_Ticket::TICKET_CATEGORY_ID);
         $view->params = array();
         $view->renderLimit = 10;
         $view->renderSortBy = SearchFields_Ticket::TICKET_CREATED_DATE;
         $view->renderSortAsc = false;
     }
     $view->name = vsprintf($translate->_('addy_book.history.view.requester'), intval(count($requesters)));
     $view->params = array(SearchFields_Ticket::REQUESTER_ID => new DevblocksSearchCriteria(SearchFields_Ticket::REQUESTER_ID, 'in', array_keys($requesters)), SearchFields_Ticket::TICKET_DELETED => new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_DELETED, DevblocksSearchCriteria::OPER_EQ, 0));
     $view->renderPage = 0;
     $tpl->assign('view', $view);
     C4_AbstractViewLoader::setView($view->id, $view);
     $workers = DAO_Worker::getAll();
     $tpl->assign('workers', $workers);
     $teams = DAO_Group::getAll();
     $tpl->assign('teams', $teams);
     $buckets = DAO_Bucket::getAll();
     $tpl->assign('buckets', $buckets);
     $team_categories = DAO_Bucket::getTeams();
     $tpl->assign('team_categories', $team_categories);
     $tpl->display('file:' . $this->_TPL_PATH . 'display/modules/history/index.tpl');
 }
Exemplo n.º 18
0
 private function newTicketComment($event)
 {
     DevblocksPlatform::getExtensions('cerberusweb.ticket.tab', true);
     // ticket_comment.id
     @($comment_id = $event->params['comment_id']);
     // ticket.id
     @($ticket_id = $event->params['ticket_id']);
     // address.id
     @($address_id = $event->params['address_id']);
     // text of actual comment.
     @($comment_text = $event->params['comment']);
     if (empty($ticket_id) || empty($address_id) || empty($comment_text)) {
         return;
     }
     $setting_manifest = DevblocksPlatform::getExtension(AnswernetLastActionAndAuditLogConfigTab::ID);
     $setting = $setting_manifest->createInstance();
     /* @var $job CerberusCronPageExtension */
     $al_comment_enabled = intval($setting->getParam(AnswernetLastActionAndAuditLogConfigTab::AL_COMMENT_ENABLED, 0));
     $uf_comment_enabled = intval($setting->getParam(AnswernetLastActionAndAuditLogConfigTab::UF_COMMENT_ENABLED, 0));
     if (class_exists('DAO_TicketAuditLog', true)) {
         if ($al_comment_enabled) {
             @($address = DAO_Address::get($address_id));
             @($worker_id = DAO_Worker::lookupAgentEmail($address->email));
             $fields = array(DAO_TicketAuditLog::TICKET_ID => $ticket_id, DAO_TicketAuditLog::WORKER_ID => $worker_id, DAO_TicketAuditLog::CHANGE_DATE => time(), DAO_TicketAuditLog::CHANGE_FIELD => "answernet.last_action_and_audit_log.type.comment", DAO_TicketAuditLog::CHANGE_VALUE => substr($comment_text, 0, 128));
             $log_id = DAO_TicketAuditLog::create($fields);
             unset($fields);
         }
     }
     if ($uf_comment_enabled) {
         $change_fields[DAO_Ticket::UPDATED_DATE] = time();
         DAO_Ticket::updateTicket($ticket_id, $change_fields);
         unset($change_fields);
     }
 }
Exemplo n.º 19
0
 public function getAddress()
 {
     return DAO_Address::get($this->address_id);
 }
Exemplo n.º 20
0
 private function _handleTicketClosed($event)
 {
     @($ticket_ids = $event->params['ticket_ids']);
     @($changed_fields = $event->params['changed_fields']);
     // for anything other than setting is_closed = 1, we don't need to do anything
     // also don't send if the ticket is being deleted
     if (!isset($changed_fields[DAO_Ticket::IS_CLOSED]) || 1 != $changed_fields[DAO_Ticket::IS_CLOSED] || isset($changed_fields[DAO_Ticket::IS_DELETED]) && 1 == $changed_fields[DAO_Ticket::IS_DELETED]) {
         return;
     }
     $group_settings = DAO_GroupSettings::getSettings();
     if (!empty($ticket_ids)) {
         $tickets = DAO_Ticket::getTickets($ticket_ids);
         foreach ($tickets as $ticket) {
             /* @var $ticket CerberusTicket */
             if (!isset($group_settings[$ticket->team_id][DAO_GroupSettings::SETTING_CLOSE_REPLY_ENABLED])) {
                 continue;
             }
             if (1 == $ticket->is_deleted) {
                 continue;
             }
             if ($group_settings[$ticket->team_id][DAO_GroupSettings::SETTING_CLOSE_REPLY_ENABLED] && !empty($group_settings[$ticket->team_id][DAO_GroupSettings::SETTING_CLOSE_REPLY])) {
                 if (null != ($msg_first = DAO_Ticket::getMessage($ticket->first_message_id))) {
                     // First sender
                     $ticket_sender = '';
                     $ticket_sender_first = '';
                     if (null != ($sender_first = DAO_Address::get($msg_first->address_id))) {
                         $ticket_sender = $sender_first->email;
                         $ticket_sender_first = $sender_first->first_name;
                     }
                     // First body
                     $ticket_body = $msg_first->getContent();
                 }
                 CerberusMail::sendTicketMessage(array('ticket_id' => $ticket->id, 'message_id' => $ticket->first_message_id, 'content' => str_replace(array('#ticket_id#', '#mask#', '#subject#', '#timestamp#', '#sender#', '#sender_first#', '#orig_body#'), array($ticket->id, $ticket->mask, $ticket->subject, date('r'), $ticket_sender, $ticket_sender_first, ltrim($ticket_body)), $group_settings[$ticket->team_id][DAO_GroupSettings::SETTING_CLOSE_REPLY]), 'is_autoreply' => false, 'dont_keep_copy' => true));
             }
         }
     }
 }
Exemplo n.º 21
0
 private function _sendForwards($event, $is_inbound)
 {
     @($ticket_id = $event->params['ticket_id']);
     @($send_worker_id = $event->params['worker_id']);
     $url_writer = DevblocksPlatform::getUrlService();
     $ticket = DAO_Ticket::get($ticket_id);
     // (Action) Forward Email To:
     // Sanitize and combine all the destination addresses
     $context_workers = CerberusContexts::getWorkers(CerberusContexts::CONTEXT_TICKET, $ticket->id);
     if (!is_array($context_workers)) {
         return;
     }
     foreach ($context_workers as $next_worker) {
         $notify_emails = $next_worker->email;
         if (empty($notify_emails)) {
             continue;
         }
     }
     // [TODO] This could be more efficient
     $messages = DAO_Message::getMessagesByTicket($ticket_id);
     $message = end($messages);
     // last message
     unset($messages);
     $headers = $message->getHeaders();
     // The whole flipping Swift section needs wrapped to catch exceptions
     try {
         $settings = DevblocksPlatform::getPluginSettingsService();
         $reply_to = $settings->get('cerberusweb.core', CerberusSettings::DEFAULT_REPLY_FROM, CerberusSettingsDefaults::DEFAULT_REPLY_FROM);
         // See if we need a group-specific reply-to
         if (!empty($ticket->team_id)) {
             @($group_from = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_REPLY_FROM, ''));
             if (!empty($group_from)) {
                 $reply_to = $group_from;
             }
         }
         $sender = DAO_Address::get($message->address_id);
         $sender_email = strtolower($sender->email);
         $sender_split = explode('@', $sender_email);
         if (!is_array($sender_split) || count($sender_split) != 2) {
             return;
         }
         // If return-path is blank
         if (isset($headers['return-path']) && $headers['return-path'] == '<>') {
             return;
         }
         // Ignore bounces
         if ($sender_split[0] == "postmaster" || $sender_split[0] == "mailer-daemon") {
             return;
         }
         // Ignore autoresponses autoresponses
         if (isset($headers['auto-submitted']) && $headers['auto-submitted'] != 'no') {
             return;
         }
         // Attachments
         $attachments = $message->getAttachments();
         $mime_attachments = array();
         if (is_array($attachments)) {
             foreach ($attachments as $attachment) {
                 if (0 == strcasecmp($attachment->display_name, 'original_message.html')) {
                     continue;
                 }
                 $attachment_path = APP_STORAGE_PATH . '/attachments/';
                 // [TODO] This is highly redundant in the codebase
                 if (!file_exists($attachment_path . $attachment->filepath)) {
                     continue;
                 }
                 $attach = Swift_Attachment::fromPath($attachment_path . $attachment->filepath);
                 if (!empty($attachment->display_name)) {
                     $attach->setFilename($attachment->display_name);
                 }
                 $mime_attachments[] = $attach;
             }
         }
         // Send copies
         $mail_service = DevblocksPlatform::getMailService();
         $mailer = $mail_service->getMailer(CerberusMail::getMailerDefaults());
         $mail = $mail_service->createMessage();
         /* @var $mail Swift_Message */
         $mail->setTo(array($notify_emails));
         $mail->setFrom(array($sender->email));
         $mail->setReplyTo($reply_to);
         $mail->setReturnPath($reply_to);
         $mail->setSubject(sprintf("[RW: %s #%s]: %s", $is_inbound ? 'inbound' : 'outbound', $ticket->mask, $ticket->subject));
         $hdrs = $mail->getHeaders();
         if (null !== @($msgid = $headers['message-id'])) {
             $hdrs->addTextHeader('Message-Id', $msgid);
         }
         if (null !== @($in_reply_to = $headers['in-reply-to'])) {
             $hdrs->addTextHeader('References', $in_reply_to);
             $hdrs->addTextHeader('In-Reply-To', $in_reply_to);
         }
         $hdrs->addTextHeader('X-Mailer', 'Cerberus Helpdesk (Build ' . APP_BUILD . ')');
         $hdrs->addTextHeader('Precedence', 'List');
         $hdrs->addTextHeader('Auto-Submitted', 'auto-generated');
         $mail->setBody($message->getContent());
         // Send message attachments with watcher
         if (is_array($mime_attachments)) {
             foreach ($mime_attachments as $mime_attachment) {
                 $mail->attach($mime_attachment);
             }
         }
         $result = $mailer->send($mail);
     } catch (Exception $e) {
         if (!empty($message_id)) {
             $fields = array(DAO_MessageNote::MESSAGE_ID => $message_id, DAO_MessageNote::CREATED => time(), DAO_MessageNote::WORKER_ID => 0, DAO_MessageNote::CONTENT => 'Exception thrown while sending watcher email: ' . $e->getMessage(), DAO_MessageNote::TYPE => Model_MessageNote::TYPE_ERROR);
             DAO_MessageNote::create($fields);
         }
     }
 }
Exemplo n.º 22
0
 function render()
 {
     $tpl = DevblocksPlatform::getTemplateService();
     $translate = DevblocksPlatform::getTranslationService();
     $response = DevblocksPlatform::getHttpResponse();
     $path = $response->path;
     array_shift($path);
     // iphone
     array_shift($path);
     // tickets
     $action = array_shift($path);
     // current action
     switch ($action) {
         case 'display':
             $feedback_id = array_shift($path);
             $feedbackEntry = DAO_FeedbackEntry::get($feedback_id);
             if (!empty($feedbackEntry->quote_address_id)) {
                 if (null != ($address = DAO_Address::get($feedbackEntry->quote_address_id))) {
                     $tpl->assign('address', $address);
                 }
             }
             $tpl->assign('feedbackEntry', $feedbackEntry);
             $tpl->display('file:' . $this->_TPL_PATH . 'feedback/display.tpl');
             break;
         default:
             $defaults = new C4_AbstractViewModel();
             $defaults->class_name = 'View_FeedbackEntry_iPhone';
             $defaults->id = self::VIEW_FEEDBACK;
             $defaults->name = $translate->_('feedback.activity.tab');
             $defaults->view_columns = array(SearchFields_FeedbackEntry::LOG_DATE, SearchFields_FeedbackEntry::ADDRESS_EMAIL, SearchFields_FeedbackEntry::SOURCE_URL, SearchFields_FeedbackEntry::QUOTE_MOOD);
             $defaults->renderSortBy = SearchFields_FeedbackEntry::LOG_DATE;
             $defaults->renderSortAsc = 0;
             $view = C4_AbstractViewLoader::getView(self::VIEW_FEEDBACK, $defaults);
             $tpl->assign('view', $view);
             $tpl->display('file:' . $this->_TPL_PATH . 'feedback/home.tpl');
             break;
     }
 }