function saveAccountAction()
{
@($first_name = DevblocksPlatform::importGPC($_REQUEST['first_name'], 'string', ''));
@($last_name = DevblocksPlatform::importGPC($_REQUEST['last_name'], 'string', ''));
@($change_password = DevblocksPlatform::importGPC($_REQUEST['change_password'], 'string', ''));
@($change_password2 = DevblocksPlatform::importGPC($_REQUEST['change_password2'], 'string', ''));
$tpl = DevblocksPlatform::getTemplateService();
$umsession = UmPortalHelper::getSession();
$active_user = $umsession->getProperty('sc_login', null);
if (!empty($active_user)) {
$fields = array(DAO_Address::FIRST_NAME => $first_name, DAO_Address::LAST_NAME => $last_name);
DAO_Address::update($active_user->id, $fields);
$tpl->assign('account_success', true);
if (!empty($change_password)) {
if (0 == strcmp($change_password, $change_password2)) {
DAO_AddressAuth::update($active_user->id, array(DAO_AddressAuth::PASS => md5($change_password)));
} else {
$tpl->assign('account_error', "The passwords you entered did not match.");
}
}
}
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'account')));
}
function doRegisterConfirmAction()
{
@($email = DevblocksPlatform::importGPC($_REQUEST['email'], 'string', ''));
@($code = trim(DevblocksPlatform::importGPC($_REQUEST['code'], 'string', '')));
@($pass = DevblocksPlatform::importGPC($_REQUEST['pass'], 'string', ''));
$tpl = DevblocksPlatform::getTemplateService();
$tpl->assign('register_email', $email);
$tpl->assign('register_code', $code);
if (!empty($email) && !empty($pass) && !empty($code)) {
if (null != ($addy = DAO_Address::lookupAddress($email, false)) && !$addy->is_registered && !empty($addy->pass) && 0 == strcasecmp($code, $addy->pass)) {
$fields = array(DAO_Address::IS_REGISTERED => 1, DAO_Address::PASS => md5($pass));
DAO_Address::update($addy->id, $fields);
} else {
$tpl->assign('register_error', sprintf("The confirmation code you entered does not match our records. Try again."));
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'register', 'confirm')));
return;
}
} else {
$tpl->assign('register_error', sprintf("You must enter a valid e-mail address, confirmation code and desired password to continue."));
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'register', 'confirm')));
return;
}
}
private function _handleImportContact($xml)
{
$settings = CerberusSettings::getInstance();
$logger = DevblocksPlatform::getConsoleLog();
$sFirstName = (string) $xml->first_name;
$sLastName = (string) $xml->last_name;
$sEmail = (string) $xml->email;
$sPassword = (string) $xml->password;
$sOrganization = (string) $xml->organization;
// Dupe check org
if (null != ($address = DAO_Address::lookupAddress($sEmail))) {
$logger->info('[Importer] Avoiding creating duplicate contact #' . $address->id . ' (' . $sEmail . ')');
// [TODO] Still associate with org if local blank?
// [TODO] Still associate password if local blank?
return true;
}
$fields = array(DAO_Address::FIRST_NAME => $sFirstName, DAO_Address::LAST_NAME => $sLastName, DAO_Address::EMAIL => $sEmail);
// Associate SC password
if (!empty($sPassword) && $sPassword != md5('')) {
$fields[DAO_Address::IS_REGISTERED] = 1;
$fields[DAO_Address::PASS] = $sPassword;
}
$address_id = DAO_Address::create($fields);
// Associate with organization
if (!empty($sOrganization)) {
if (null != ($org_id = DAO_ContactOrg::lookup($sOrganization, true))) {
DAO_Address::update($address_id, array(DAO_Address::CONTACT_ORG_ID => $org_id));
}
}
$logger->info('[Importer] Imported contact #' . $address_id . ' (' . $sEmail . ')');
return true;
}
function saveContactAction()
{
$active_worker = CerberusApplication::getActiveWorker();
$db = DevblocksPlatform::getDatabaseService();
@($id = DevblocksPlatform::importGPC($_REQUEST['id'], 'integer', 0));
@($email = trim(DevblocksPlatform::importGPC($_REQUEST['email'], 'string', '')));
@($first_name = trim(DevblocksPlatform::importGPC($_REQUEST['first_name'], 'string', '')));
@($last_name = trim(DevblocksPlatform::importGPC($_REQUEST['last_name'], 'string', '')));
@($contact_org = trim(DevblocksPlatform::importGPC($_REQUEST['contact_org'], 'string', '')));
@($is_banned = DevblocksPlatform::importGPC($_REQUEST['is_banned'], 'integer', 0));
@($pass = DevblocksPlatform::importGPC($_REQUEST['pass'], 'string', ''));
@($unregister = DevblocksPlatform::importGPC($_REQUEST['unregister'], 'integer', 0));
@($view_id = DevblocksPlatform::importGPC($_REQUEST['view_id'], 'string', ''));
if ($active_worker->hasPriv('core.addybook.addy.actions.update')) {
$contact_org_id = 0;
if (!empty($contact_org)) {
$contact_org_id = DAO_ContactOrg::lookup($contact_org, true);
$contact_org = DAO_ContactOrg::get($contact_org_id);
}
// Common fields
$fields = array(DAO_Address::FIRST_NAME => $first_name, DAO_Address::LAST_NAME => $last_name, DAO_Address::CONTACT_ORG_ID => $contact_org_id, DAO_Address::IS_BANNED => $is_banned);
// Are we clearing the contact's login?
if ($unregister) {
$fields[DAO_Address::IS_REGISTERED] = 0;
$fields[DAO_Address::PASS] = '';
} elseif (!empty($pass)) {
// Are we changing their password?
$fields[DAO_Address::IS_REGISTERED] = 1;
$fields[DAO_Address::PASS] = md5($pass);
}
if ($id == 0) {
$fields = $fields + array(DAO_Address::EMAIL => $email);
$id = DAO_Address::create($fields);
} else {
DAO_Address::update($id, $fields);
}
// Custom field saves
@($field_ids = DevblocksPlatform::importGPC($_POST['field_ids'], 'array', array()));
DAO_CustomFieldValue::handleFormPost(ChCustomFieldSource_Address::ID, $id, $field_ids);
/*
* Notify anything that wants to know when Address Peek saves.
*/
$eventMgr = DevblocksPlatform::getEventService();
$eventMgr->trigger(new Model_DevblocksEvent('address.peek.saved', array('address_id' => $id, 'changed_fields' => $fields)));
}
if (!empty($view_id)) {
$view = C4_AbstractViewLoader::getView($view_id);
$view->render();
}
}
private function _putIdAction($path)
{
$xmlstr = $this->getPayload();
$xml_in = new SimpleXMLElement($xmlstr);
$in_id = array_shift($path);
if (empty($in_id)) {
$this->_error("ID was not provided.");
}
if (null == ($address = DAO_Address::get($in_id))) {
$this->_error("ID not valid.");
}
$fields = array();
$flds = DAO_Address::getFields();
unset($flds[DAO_Address::ID]);
foreach ($flds as $idx => $f) {
$idx_name = $this->translate($idx, true);
if ($idx_name == null) {
continue;
}
@($value = DevblocksPlatform::importGPC($xml_in->{$idx_name}, 'string'));
if ($this->isValid($idx_name, $value)) {
$fields[$idx] = $value;
}
}
// [TODO] This referential integrity should really be up to DAO
if (!empty($fields[DAO_Address::CONTACT_ORG_ID])) {
$in_contact_org_id = intval($fields[DAO_Address::CONTACT_ORG_ID]);
if (null == ($contact_org = DAO_ContactOrg::get($in_contact_org_id))) {
unset($fields[DAO_Address::CONTACT_ORG_ID]);
}
}
if (!empty($fields)) {
DAO_Address::update($address->id, $fields);
}
// update password if requested
@($password = DevblocksPlatform::importGPC($xml_in->password, 'string', ''));
if (!empty($password)) {
DAO_AddressAuth::update($in_id, array(DAO_AddressAuth::PASS => md5($password)));
}
// send confirmation if requested
@($confirmation_link = DevblocksPlatform::importGPC($xml_in->send_confirmation, 'string', ''));
if (!empty($confirmation_link)) {
$this->_sendConfirmation($address->email, $confirmation_link);
}
$this->_getIdAction(array($address->id));
}
function doBulkUpdate($filter, $do, $ids = array())
{
@set_time_limit(600);
// [TODO] Temp!
$change_fields = array();
$custom_fields = array();
// Make sure we have actions
if (empty($do)) {
return;
}
// Make sure we have checked items if we want a checked list
if (0 == strcasecmp($filter, "checks") && empty($ids)) {
return;
}
if (is_array($do)) {
foreach ($do as $k => $v) {
switch ($k) {
case 'org_id':
$change_fields[DAO_Address::CONTACT_ORG_ID] = intval($v);
break;
case 'banned':
$change_fields[DAO_Address::IS_BANNED] = intval($v);
break;
default:
// Custom fields
if (substr($k, 0, 3) == "cf_") {
$custom_fields[substr($k, 3)] = $v;
}
}
}
}
$pg = 0;
if (empty($ids)) {
do {
list($objects, $null) = DAO_Address::search(array(), $this->params, 100, $pg++, SearchFields_Address::ID, true, false);
$ids = array_merge($ids, array_keys($objects));
} while (!empty($objects));
}
$batch_total = count($ids);
for ($x = 0; $x <= $batch_total; $x += 100) {
$batch_ids = array_slice($ids, $x, 100);
DAO_Address::update($batch_ids, $change_fields);
// Custom Fields
self::_doBulkSetCustomFields(ChCustomFieldSource_Address::ID, $custom_fields, $batch_ids);
unset($batch_ids);
}
unset($ids);
}
private function _sendConfirmation($email, $link)
{
$settings = CerberusSettings::getInstance();
$from = $settings->get(CerberusSettings::DEFAULT_REPLY_FROM);
$from_personal = $settings->get(CerberusSettings::DEFAULT_REPLY_PERSONAL);
$url = DevblocksPlatform::getUrlService();
try {
$mail_service = DevblocksPlatform::getMailService();
$mailer = $mail_service->getMailer(CerberusMail::getMailerDefaults());
$code = CerberusApplication::generatePassword(8);
if (!empty($email) && null != ($addy = DAO_Address::lookupAddress($email, false))) {
$fields = array(DAO_Address::IS_REGISTERED => 0, DAO_Address::PASS => $code);
DAO_Address::update($addy->id, $fields);
} else {
return;
}
$message = $mail_service->createMessage();
$message->setTo(array($email));
$message->setFrom(array($from => $from_personal));
$message->setSubject("Account Confirmation Code");
$message->setBody(sprintf("Below is your confirmation code. Please copy and paste it into the confirmation form at:\r\n" . "%s\r\n" . "\r\n" . "Your confirmation code is: %s\r\n" . "\r\n" . "Thanks!\r\n", $link, $code));
$headers = $mail->getHeaders();
$headers->addTextHeader('X-Mailer', 'Cerberus Helpdesk (Build ' . APP_BUILD . ')');
$result = $mailer->send($message);
} catch (Exception $e) {
return;
}
}
static function sendTicketMessage($properties = array())
{
$settings = DevblocksPlatform::getPluginSettingsService();
$helpdesk_senders = CerberusApplication::getHelpdeskSenders();
@($from_addy = $settings->get('cerberusweb.core', CerberusSettings::DEFAULT_REPLY_FROM, $_SERVER['SERVER_ADMIN']));
@($from_personal = $settings->get('cerberusweb.core', CerberusSettings::DEFAULT_REPLY_PERSONAL, ''));
// [TODO] If we still don't have a $from_addy we need a graceful failure.
/*
* [TODO] Move these into constants?
'message_id'
-----'ticket_id'
'subject'
'to'
'cc'
'bcc'
'content'
'files'
'closed'
'ticket_reopen'
'unlock_date'
'bucket_id'
'agent_id',
'is_autoreply',
'dont_send',
'dont_save_copy'
*/
$mail_succeeded = true;
try {
// objects
$mail_service = DevblocksPlatform::getMailService();
$mailer = $mail_service->getMailer(CerberusMail::getMailerDefaults());
$mail = $mail_service->createMessage();
// properties
@($reply_message_id = $properties['message_id']);
@($content = $properties['content']);
@($files = $properties['files']);
@($forward_files = $properties['forward_files']);
@($worker_id = $properties['agent_id']);
@($subject = $properties['subject']);
$message = DAO_Ticket::getMessage($reply_message_id);
$message_headers = DAO_MessageHeader::getAll($reply_message_id);
$ticket_id = $message->ticket_id;
$ticket = DAO_Ticket::getTicket($ticket_id);
// [TODO] Check that message|ticket isn't NULL
// If this ticket isn't spam trained and our outgoing message isn't an autoreply
if ($ticket->spam_training == CerberusTicketSpamTraining::BLANK && (!isset($properties['is_autoreply']) || !$properties['is_autoreply'])) {
CerberusBayes::markTicketAsNotSpam($ticket_id);
}
// Allow teams to override the default from/personal
@($group_reply = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_REPLY_FROM, ''));
@($group_personal = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_REPLY_PERSONAL, ''));
@($group_personal_with_worker = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_REPLY_PERSONAL_WITH_WORKER, 0));
if (!empty($group_reply)) {
$from_addy = $group_reply;
}
if (!empty($group_personal)) {
$from_personal = $group_personal;
}
// Prefix the worker name on the personal line?
if (!empty($group_personal_with_worker) && null != ($reply_worker = DAO_Worker::getAgent($worker_id))) {
$from_personal = $reply_worker->getName() . (!empty($from_personal) ? ', ' . $from_personal : "");
}
// Headers
$mail->setFrom(array($from_addy => $from_personal));
$mail->generateId();
$headers = $mail->getHeaders();
$headers->addTextHeader('X-Mailer', 'Cerberus Helpdesk (Build ' . APP_BUILD . ')');
// Subject
if (empty($subject)) {
$subject = $ticket->subject;
}
if (!empty($properties['to'])) {
// forward
$mail->setSubject($subject);
} else {
// reply
@($group_has_subject = intval(DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_SUBJECT_HAS_MASK, 0)));
@($group_subject_prefix = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_SUBJECT_PREFIX, ''));
$prefix = sprintf("[%s#%s] ", !empty($group_subject_prefix) ? $group_subject_prefix . ' ' : '', $ticket->mask);
$mail->setSubject(sprintf('Re: %s%s', $group_has_subject ? $prefix : '', $subject));
}
// References
if (!empty($message) && false !== @($in_reply_to = $message_headers['message-id'])) {
$headers->addTextHeader('References', $in_reply_to);
$headers->addTextHeader('In-Reply-To', $in_reply_to);
}
// Auto-reply handling (RFC-3834 compliant)
if (isset($properties['is_autoreply']) && $properties['is_autoreply']) {
$headers->addTextHeader('Auto-Submitted', 'auto-replied');
if (null == ($first_address = DAO_Address::get($ticket->first_wrote_address_id))) {
return;
}
// Don't send e-mail to ourselves
if (isset($helpdesk_senders[$first_address->email])) {
return;
}
// Make sure we haven't mailed this address an autoreply within 5 minutes
if ($first_address->last_autoreply > 0 && $first_address->last_autoreply > time() - 300) {
return;
}
$first_email = strtolower($first_address->email);
$first_split = explode('@', $first_email);
if (!is_array($first_split) || count($first_split) != 2) {
return;
}
// If return-path is blank
if (isset($message_headers['return-path']) && $message_headers['return-path'] == '<>') {
return;
}
// Ignore bounces
if ($first_split[0] == "postmaster" || $first_split[0] == "mailer-daemon") {
return;
}
// Ignore autoresponses to autoresponses
if (isset($message_headers['auto-submitted']) && $message_headers['auto-submitted'] != 'no') {
return;
}
if (isset($message_headers['precedence']) && ($message_headers['precedence'] == 'list' || $message_headers['precedence'] == 'junk' || ($message_headers['precedence'] = 'bulk'))) {
return;
}
// Set the auto-reply date for this address to right now
DAO_Address::update($ticket->first_wrote_address_id, array(DAO_Address::LAST_AUTOREPLY => time()));
// Auto-reply just to the initial requester
$mail->addTo($first_address->email);
// Not an auto-reply
} else {
// Forwards
if (!empty($properties['to'])) {
$aTo = DevblocksPlatform::parseCsvString(str_replace(';', ',', $properties['to']));
if (is_array($aTo)) {
foreach ($aTo as $to_addy) {
$mail->addTo($to_addy);
}
}
// Replies
} else {
// Recipients
$requesters = DAO_Ticket::getRequestersByTicket($ticket_id);
if (is_array($requesters)) {
foreach ($requesters as $requester) {
/* @var $requester Model_Address */
$mail->addTo($requester->email);
}
}
}
// Ccs
if (!empty($properties['cc'])) {
$aCc = DevblocksPlatform::parseCsvString(str_replace(';', ',', $properties['cc']));
$mail->setCc($aCc);
}
// Bccs
if (!empty($properties['bcc'])) {
$aBcc = DevblocksPlatform::parseCsvString(str_replace(';', ',', $properties['bcc']));
$mail->setBcc($aBcc);
}
}
/*
* [IMPORTANT -- Yes, this is simply a line in the sand.]
* You're welcome to modify the code to meet your needs, but please respect
* our licensing. Buy a legitimate copy to help support the project!
* http://www.cerberusweb.com/
*/
$license = CerberusLicense::getInstance();
if (empty($license) || @empty($license['serial'])) {
$content .= base64_decode("DQoNCi0tLQ0KQ29tYmF0IHNwYW0gYW5kIGltcHJvdmUgcmVzc" . "G9uc2UgdGltZXMgd2l0aCBDZXJiZXJ1cyBIZWxwZGVzayA0LjAhDQpodHRwOi8vd3d3LmNlc" . "mJlcnVzd2ViLmNvbS8NCg");
}
// Body
$mail->setBody($content);
// Mime Attachments
if (is_array($files) && !empty($files)) {
foreach ($files['tmp_name'] as $idx => $file) {
if (empty($file) || empty($files['name'][$idx])) {
continue;
}
$mail->attach(Swift_Attachment::fromPath($file)->setFilename($files['name'][$idx]));
}
}
// Forward Attachments
if (!empty($forward_files) && is_array($forward_files)) {
$attachments_path = APP_STORAGE_PATH . '/attachments/';
foreach ($forward_files as $file_id) {
$attachment = DAO_Attachment::get($file_id);
$attachment_path = $attachments_path . $attachment->filepath;
$mail->attach(Swift_Attachment::fromPath($attachment_path)->setFilename($attachment->display_name));
}
}
if (!DEMO_MODE) {
// If we're not supposed to send
if (isset($properties['dont_send']) && $properties['dont_send']) {
// ...do nothing
} else {
// otherwise send
if (!$mailer->send($mail)) {
$mail_succeeded = false;
throw new Exception('Mail not sent.');
}
}
}
} catch (Exception $e) {
// tag failure, so we can add a note to the message later
$mail_succeeded = false;
}
// Handle post-mail actions
$change_fields = array();
$fromAddressInst = CerberusApplication::hashLookupAddress($from_addy, true);
$fromAddressId = $fromAddressInst->id;
if ((!isset($properties['dont_keep_copy']) || !$properties['dont_keep_copy']) && (!isset($properties['is_autoreply']) || !$properties['is_autoreply'])) {
$change_fields[DAO_Ticket::LAST_WROTE_ID] = $fromAddressId;
$change_fields[DAO_Ticket::UPDATED_DATE] = time();
if (!empty($worker_id)) {
$change_fields[DAO_Ticket::LAST_WORKER_ID] = $worker_id;
$change_fields[DAO_Ticket::LAST_ACTION_CODE] = CerberusTicketActionCode::TICKET_WORKER_REPLY;
}
// Only change the subject if not forwarding
if (!empty($subject) && empty($properties['to'])) {
$change_fields[DAO_Ticket::SUBJECT] = $subject;
}
$fields = array(DAO_Message::TICKET_ID => $ticket_id, DAO_Message::CREATED_DATE => time(), DAO_Message::ADDRESS_ID => $fromAddressId, DAO_Message::IS_OUTGOING => 1, DAO_Message::WORKER_ID => !empty($worker_id) ? $worker_id : 0);
$message_id = DAO_Message::create($fields);
// Content
DAO_MessageContent::create($message_id, $content);
$headers = $mail->getHeaders();
// Headers
foreach ($headers->getAll() as $hdr) {
if (null != ($hdr_val = $hdr->getFieldBody())) {
if (!empty($hdr_val)) {
DAO_MessageHeader::create($message_id, $hdr->getFieldName(), CerberusParser::fixQuotePrintableString($hdr_val));
}
}
}
// Attachments
if (is_array($files) && !empty($files)) {
$attachment_path = APP_STORAGE_PATH . '/attachments/';
reset($files);
foreach ($files['tmp_name'] as $idx => $file) {
if (empty($file) || empty($files['name'][$idx]) || !file_exists($file)) {
continue;
}
$fields = array(DAO_Attachment::MESSAGE_ID => $message_id, DAO_Attachment::DISPLAY_NAME => $files['name'][$idx], DAO_Attachment::MIME_TYPE => $files['type'][$idx], DAO_Attachment::FILE_SIZE => filesize($file));
$file_id = DAO_Attachment::create($fields);
$attachment_bucket = sprintf("%03d/", mt_rand(1, 100));
$attachment_file = $file_id;
if (!file_exists($attachment_path . $attachment_bucket)) {
mkdir($attachment_path . $attachment_bucket, 0775, true);
}
if (!is_writeable($attachment_path . $attachment_bucket)) {
echo "Can't write to bucket " . $attachment_path . $attachment_bucket . "<BR>";
}
copy($file, $attachment_path . $attachment_bucket . $attachment_file);
@unlink($file);
DAO_Attachment::update($file_id, array(DAO_Attachment::FILEPATH => $attachment_bucket . $attachment_file));
}
}
// add note to message if email failed
if ($mail_succeeded === false) {
$fields = array(DAO_MessageNote::MESSAGE_ID => $message_id, DAO_MessageNote::CREATED => time(), DAO_MessageNote::WORKER_ID => 0, DAO_MessageNote::CONTENT => 'Exception thrown while sending email: ' . $e->getMessage(), DAO_MessageNote::TYPE => Model_MessageNote::TYPE_ERROR);
DAO_MessageNote::create($fields);
}
}
// Post-Reply Change Properties
if (isset($properties['closed'])) {
switch ($properties['closed']) {
case 0:
// open
$change_fields[DAO_Ticket::IS_WAITING] = 0;
$change_fields[DAO_Ticket::IS_CLOSED] = 0;
$change_fields[DAO_Ticket::IS_DELETED] = 0;
$change_fields[DAO_Ticket::DUE_DATE] = 0;
break;
case 1:
// closed
$change_fields[DAO_Ticket::IS_WAITING] = 0;
$change_fields[DAO_Ticket::IS_CLOSED] = 1;
$change_fields[DAO_Ticket::IS_DELETED] = 0;
if (isset($properties['ticket_reopen'])) {
@($time = intval(strtotime($properties['ticket_reopen'])));
$change_fields[DAO_Ticket::DUE_DATE] = $time;
}
break;
case 2:
// waiting
$change_fields[DAO_Ticket::IS_WAITING] = 1;
$change_fields[DAO_Ticket::IS_CLOSED] = 0;
$change_fields[DAO_Ticket::IS_DELETED] = 0;
if (isset($properties['ticket_reopen'])) {
@($time = intval(strtotime($properties['ticket_reopen'])));
$change_fields[DAO_Ticket::DUE_DATE] = $time;
}
break;
}
}
// Who should handle the followup?
if (isset($properties['next_worker_id'])) {
$change_fields[DAO_Ticket::NEXT_WORKER_ID] = $properties['next_worker_id'];
}
// Allow anybody to reply after
if (isset($properties['unlock_date']) && !empty($properties['unlock_date'])) {
$unlock = strtotime($properties['unlock_date']);
if (intval($unlock) > 0) {
$change_fields[DAO_Ticket::UNLOCK_DATE] = $unlock;
}
}
// Move
if (!empty($properties['bucket_id'])) {
// [TODO] Use API to move, or fire event
// [TODO] Ensure team/bucket exist
list($team_id, $bucket_id) = CerberusApplication::translateTeamCategoryCode($properties['bucket_id']);
$change_fields[DAO_Ticket::TEAM_ID] = $team_id;
$change_fields[DAO_Ticket::CATEGORY_ID] = $bucket_id;
}
if (!empty($ticket_id) && !empty($change_fields)) {
DAO_Ticket::updateTicket($ticket_id, $change_fields);
}
// Outbound Reply Event (not automated reply, etc.)
if (!empty($worker_id)) {
$eventMgr = DevblocksPlatform::getEventService();
$eventMgr->trigger(new Model_DevblocksEvent('ticket.reply.outbound', array('ticket_id' => $ticket_id, 'worker_id' => $worker_id)));
}
}
function runMacroAction()
{
@($macro_id = DevblocksPlatform::importGPC($_REQUEST['macro_id'], 'integer'));
@($ids = DevblocksPlatform::importGPC($_REQUEST['ids']));
@($view_id = DevblocksPlatform::importGPC($_REQUEST['view_id'], 'string'));
$view = C4_AbstractViewLoader::getView($view_id);
$ids = explode(',', $ids);
if (null !== ($macro = DAO_Macro::get($macro_id))) {
switch ($macro->source_extension_id) {
case 'cerberusweb.macros.ticket':
$fields = array();
// loop over the actions, saving the $params as $fields
foreach ($macro->actions as $action => $params) {
switch ($action) {
case 'cerberusweb.macros.action.assign':
$fields['next_worker_id'] = $params['worker_id'];
break;
case 'cerberusweb.macros.action.move':
$fields['team_id'] = $params['group_id'];
$fields['category_id'] = $params['bucket_id'];
break;
case 'cerberusweb.macros.action.status':
$fields['is_waiting'] = $params['is_waiting'];
$fields['is_closed'] = $params['is_closed'];
$fields['is_deleted'] = $params['is_deleted'];
break;
default:
// $fields[] = $params;
break;
}
}
// update the ticket
DAO_Ticket::updateTicket($ids, $fields);
break;
case 'cerberusweb.macros.address':
foreach ($macro->actions as $action => $params) {
switch ($action) {
default:
DAO_Address::update($ids, $params);
}
}
break;
case 'cerberusweb.macros.opportunity':
foreach ($macro->actions as $action => $params) {
switch ($action) {
default:
DAO_CrmOpportunity::update($ids, $params);
}
}
case 'cerberusweb.macros.task':
foreach ($macro->actions as $action => $params) {
switch ($action) {
default:
DAO_Task::update($ids, $params);
}
}
case 'cerberusweb.macros.organization':
foreach ($macro->actions as $action => $params) {
switch ($action) {
default:
DAO_ContactOrg::update($ids, $params);
}
}
default:
break;
}
}
$view = C4_AbstractViewLoader::getView($view_id);
$view->render();
}
