function writeResponse(DevblocksHttpResponse $response)
{
$tpl = DevblocksPlatform::getTemplateService();
$tpl_path = dirname(dirname(dirname(dirname(__FILE__)))) . '/templates/';
$umsession = UmPortalHelper::getSession();
$active_user = $umsession->getProperty('sc_login', null);
$address = DAO_Address::get($active_user->id);
$tpl->assign('address', $address);
$tpl->display("devblocks:usermeet.core:support_center/account/index.tpl:portal_" . UmPortalHelper::getCode());
}
function writeResponse(DevblocksHttpResponse $response)
{
$tpl = DevblocksPlatform::getTemplateService();
$tpl_path = dirname(dirname(dirname(dirname(__FILE__)))) . '/templates/';
$umsession = UmPortalHelper::getSession();
$active_user = $umsession->getProperty('sc_login', null);
$address = DAO_Address::get($active_user->id);
$tpl->assign('address', $address);
$tpl->display("file:" . $tpl_path . "portal/sc/module/account/index.tpl");
}
function handleRequest(DevblocksHttpRequest $request)
{
$worker = CerberusApplication::getActiveWorker();
if (empty($worker)) {
return;
}
$stack = $request->path;
array_shift($stack);
// print
@($object = strtolower(array_shift($stack)));
// ticket|message|etc
$tpl = DevblocksPlatform::getTemplateService();
$tpl->assign('path', $this->_TPL_PATH);
$settings = DevblocksPlatform::getPluginSettingsService();
$tpl->assign('settings', $settings);
$translate = DevblocksPlatform::getTranslationService();
$tpl->assign('translate', $translate);
$teams = DAO_Group::getAll();
$tpl->assign('teams', $teams);
$buckets = DAO_Bucket::getAll();
$tpl->assign('buckets', $buckets);
$workers = DAO_Worker::getAll();
$tpl->assign('workers', $workers);
// Security
$active_worker = CerberusApplication::getActiveWorker();
$active_worker_memberships = $active_worker->getMemberships();
// [TODO] Make this pluggable
// Subcontroller
switch ($object) {
case 'ticket':
@($id = array_shift($stack));
@($ticket = is_numeric($id) ? DAO_Ticket::getTicket($id) : DAO_Ticket::getTicketByMask($id));
$convo_timeline = array();
$messages = $ticket->getMessages();
foreach ($messages as $message_id => $message) {
/* @var $message CerberusMessage */
$key = $message->created_date . '_m' . $message_id;
// build a chrono index of messages
$convo_timeline[$key] = array('m', $message_id);
}
@($mail_inline_comments = DAO_WorkerPref::get($active_worker->id, 'mail_inline_comments', 1));
if ($mail_inline_comments) {
// if inline comments are enabled
$comments = DAO_TicketComment::getByTicketId($ticket->id);
arsort($comments);
$tpl->assign('comments', $comments);
// build a chrono index of comments
foreach ($comments as $comment_id => $comment) {
/* @var $comment Model_TicketComment */
$key = $comment->created . '_c' . $comment_id;
$convo_timeline[$key] = array('c', $comment_id);
}
}
ksort($convo_timeline);
$tpl->assign('convo_timeline', $convo_timeline);
// Comment parent addresses
$comment_addresses = array();
foreach ($comments as $comment) {
/* @var $comment Model_TicketComment */
$address_id = intval($comment->address_id);
if (!isset($comment_addresses[$address_id])) {
$address = DAO_Address::get($address_id);
$comment_addresses[$address_id] = $address;
}
}
$tpl->assign('comment_addresses', $comment_addresses);
// Message Notes
$notes = DAO_MessageNote::getByTicketId($ticket->id);
$message_notes = array();
// Index notes by message id
if (is_array($notes)) {
foreach ($notes as $note) {
if (!isset($message_notes[$note->message_id])) {
$message_notes[$note->message_id] = array();
}
$message_notes[$note->message_id][$note->id] = $note;
}
}
$tpl->assign('message_notes', $message_notes);
// Make sure we're allowed to view this ticket or message
if (!isset($active_worker_memberships[$ticket->team_id])) {
echo "<H1>" . $translate->_('common.access_denied') . "</H1>";
return;
}
$tpl->assign('ticket', $ticket);
$tpl->display('file:' . $this->_TPL_PATH . 'print/ticket.tpl');
break;
case 'message':
@($id = array_shift($stack));
@($message = DAO_Ticket::getMessage($id));
@($ticket = DAO_Ticket::getTicket($message->ticket_id));
// Make sure we're allowed to view this ticket or message
if (!isset($active_worker_memberships[$ticket->team_id])) {
echo "<H1>" . $translate->_('common.access_denied') . "</H1>";
return;
}
// Message Notes
$notes = DAO_MessageNote::getByTicketId($ticket->id);
$message_notes = array();
// Index notes by message id
if (is_array($notes)) {
foreach ($notes as $note) {
if (!isset($message_notes[$note->message_id])) {
$message_notes[$note->message_id] = array();
}
$message_notes[$note->message_id][$note->id] = $note;
}
}
$tpl->assign('message_notes', $message_notes);
$tpl->assign('message', $message);
$tpl->assign('ticket', $ticket);
$tpl->display('file:' . $this->_TPL_PATH . 'print/message.tpl');
break;
}
}
function writeResponse(DevblocksHttpResponse $response)
{
$tpl = DevblocksPlatform::getTemplateService();
$tpl_path = dirname(dirname(__FILE__)) . '/templates/';
$theme = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_THEME, UmScApp::DEFAULT_THEME);
if (!is_dir($tpl_path . 'portal/sc/themes/' . $theme)) {
$theme = UmScApp::DEFAULT_THEME;
}
$umsession = $this->getSession();
$active_user = $umsession->getProperty('sc_login', null);
$stack = $response->path;
@($module = array_shift($stack));
switch ($module) {
default:
case 'home':
$sHomeRss = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_HOME_RSS, '');
$aHomeRss = !empty($sHomeRss) ? unserialize($sHomeRss) : array();
$feeds = array();
// [TODO] Implement a feed cache so we aren't bombing out
foreach ($aHomeRss as $title => $url) {
$feed = null;
try {
$feed = Zend_Feed::import($url);
} catch (Exception $e) {
}
if (!empty($feed) && $feed->count()) {
$feeds[] = array('name' => $title, 'feed' => $feed);
}
}
$tpl->assign('feeds', $feeds);
$tpl->display("file:{$tpl_path}portal/sc/internal/home/index.tpl");
break;
case 'account':
if (!$this->allow_logins || empty($active_user)) {
break;
}
$address = DAO_Address::get($active_user->id);
$tpl->assign('address', $address);
$tpl->display("file:{$tpl_path}portal/sc/internal/account/index.tpl");
break;
case 'kb':
// KB Roots
$sKbRoots = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_KB_ROOTS, '');
$kb_roots = !empty($sKbRoots) ? unserialize($sKbRoots) : array();
$kb_roots_str = '0';
if (!empty($kb_roots)) {
$kb_roots_str = implode(',', array_keys($kb_roots));
}
switch (array_shift($stack)) {
case 'article':
if (empty($kb_roots)) {
return;
}
$id = intval(array_shift($stack));
list($articles, $count) = DAO_KbArticle::search(array(new DevblocksSearchCriteria(SearchFields_KbArticle::ID, '=', $id), new DevblocksSearchCriteria(SearchFields_KbArticle::TOP_CATEGORY_ID, 'in', array_keys($kb_roots))), -1, 0, null, null, false);
if (!isset($articles[$id])) {
break;
}
$article = DAO_KbArticle::get($id);
$tpl->assign('article', $article);
@($article_list = $umsession->getProperty(UmScApp::SESSION_ARTICLE_LIST, array()));
if (!empty($article) && !isset($article_list[$id])) {
DAO_KbArticle::update($article->id, array(DAO_KbArticle::VIEWS => ++$article->views));
$article_list[$id] = $id;
$umsession->setProperty(UmScApp::SESSION_ARTICLE_LIST, $article_list);
}
$categories = DAO_KbCategory::getWhere();
$tpl->assign('categories', $categories);
$cats = DAO_KbArticle::getCategoriesByArticleId($id);
$breadcrumbs = array();
foreach ($cats as $cat_id) {
if (!isset($breadcrumbs[$cat_id])) {
$breadcrumbs[$cat_id] = array();
}
$pid = $cat_id;
while ($pid) {
$breadcrumbs[$cat_id][] = $pid;
$pid = $categories[$pid]->parent_id;
}
$breadcrumbs[$cat_id] = array_reverse($breadcrumbs[$cat_id]);
// Remove any breadcrumbs not in this SC profile
$pid = reset($breadcrumbs[$cat_id]);
if (!isset($kb_roots[$pid])) {
unset($breadcrumbs[$cat_id]);
}
}
$tpl->assign('breadcrumbs', $breadcrumbs);
$tpl->display("file:{$tpl_path}portal/sc/internal/kb/article.tpl");
break;
default:
case 'browse':
@($root = intval(array_shift($stack)));
$tpl->assign('root_id', $root);
$categories = DAO_KbCategory::getWhere();
$tpl->assign('categories', $categories);
$tree_map = DAO_KbCategory::getTreeMap(0);
// Remove other top-level categories
if (is_array($tree_map[0])) {
foreach ($tree_map[0] as $child_id => $count) {
if (!isset($kb_roots[$child_id])) {
unset($tree_map[0][$child_id]);
}
}
}
// Remove empty categories
if (is_array($tree_map[0])) {
foreach ($tree_map as $node_id => $children) {
foreach ($children as $child_id => $count) {
if (empty($count)) {
@($pid = $categories[$child_id]->parent_id);
unset($tree_map[$pid][$child_id]);
unset($tree_map[$child_id]);
}
}
}
}
$tpl->assign('tree', $tree_map);
// Breadcrumb // [TODO] API-ize inside Model_KbTree ?
$breadcrumb = array();
$pid = $root;
while (0 != $pid) {
$breadcrumb[] = $pid;
$pid = $categories[$pid]->parent_id;
}
$tpl->assign('breadcrumb', array_reverse($breadcrumb));
$tpl->assign('mid', @intval(ceil(count($tree_map[$root]) / 2)));
// Articles
if (!empty($root)) {
list($articles, $count) = DAO_KbArticle::search(array(new DevblocksSearchCriteria(SearchFields_KbArticle::CATEGORY_ID, '=', $root), new DevblocksSearchCriteria(SearchFields_KbArticle::TOP_CATEGORY_ID, 'in', array_keys($kb_roots))), -1, 0, null, null, false);
}
$tpl->assign('articles', $articles);
$tpl->display("file:{$tpl_path}portal/sc/internal/kb/index.tpl");
break;
}
break;
case 'answers':
$query = rawurldecode(array_shift($stack));
$tpl->assign('query', $query);
$sFnrSources = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_FNR_SOURCES, '');
$aFnrSources = !empty($sFnrSources) ? unserialize($sFnrSources) : array();
if (!empty($query)) {
// [JAS]: If we've been customized with specific sources, use them
$where = !empty($aFnrSources) ? sprintf("%s IN (%s)", DAO_FnrExternalResource::ID, implode(',', array_keys($aFnrSources))) : sprintf("%s IN (-1)", DAO_FnrExternalResource::ID);
$resources = DAO_FnrExternalResource::getWhere($where);
$feeds = Model_FnrExternalResource::searchResources($resources, $query);
$tpl->assign('feeds', $feeds);
$fields = array(DAO_FnrQuery::QUERY => $query, DAO_FnrQuery::CREATED => time(), DAO_FnrQuery::SOURCE => $this->getPortal(), DAO_FnrQuery::NO_MATCH => empty($feeds) ? 1 : 0);
DAO_FnrQuery::create($fields);
}
// KB
$sKbRoots = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_KB_ROOTS, '');
$kb_roots = !empty($sKbRoots) ? unserialize($sKbRoots) : array();
list($articles, $count) = DAO_KbArticle::search(array(array(DevblocksSearchCriteria::GROUP_OR, new DevblocksSearchCriteria(SearchFields_KbArticle::TITLE, 'fulltext', $query), new DevblocksSearchCriteria(SearchFields_KbArticle::CONTENT, 'fulltext', $query)), new DevblocksSearchCriteria(SearchFields_KbArticle::TOP_CATEGORY_ID, 'in', array_keys($kb_roots))), 100, 0, null, null, true);
$tpl->assign('articles', $articles);
$tpl->display("file:{$tpl_path}portal/sc/internal/answers/index.tpl");
break;
case 'contact':
$response = array_shift($stack);
$settings = CerberusSettings::getInstance();
$default_from = $settings->get(CerberusSettings::DEFAULT_REPLY_FROM);
$tpl->assign('default_from', $default_from);
switch ($response) {
case 'confirm':
$tpl->assign('last_opened', $umsession->getProperty('support.write.last_opened', ''));
$tpl->display("file:{$tpl_path}portal/sc/internal/contact/confirm.tpl");
break;
default:
case 'step1':
$umsession->setProperty('support.write.last_error', null);
case 'step2':
$sFrom = $umsession->getProperty('support.write.last_from', '');
$sSubject = $umsession->getProperty('support.write.last_subject', '');
$sNature = $umsession->getProperty('support.write.last_nature', '');
$sContent = $umsession->getProperty('support.write.last_content', '');
// $aLastFollowupQ = $umsession->getProperty('support.write.last_followup_q','');
$aLastFollowupA = $umsession->getProperty('support.write.last_followup_a', '');
$sError = $umsession->getProperty('support.write.last_error', '');
$tpl->assign('last_from', $sFrom);
$tpl->assign('last_subject', $sSubject);
$tpl->assign('last_nature', $sNature);
$tpl->assign('last_content', $sContent);
// $tpl->assign('last_followup_q', $aLastFollowupQ);
$tpl->assign('last_followup_a', $aLastFollowupA);
$tpl->assign('last_error', $sError);
$sDispatch = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_DISPATCH, '');
// $dispatch = !empty($sDispatch) ? (is_array($sDispatch) ? unserialize($sDispatch): array($sDispatch)) : array();
$dispatch = !empty($sDispatch) ? unserialize($sDispatch) : array();
$tpl->assign('dispatch', $dispatch);
switch ($response) {
default:
// If there's only one situation, skip to step2
if (1 == count($dispatch)) {
@($sNature = md5(key($dispatch)));
$umsession->setProperty('support.write.last_nature', $sNature);
reset($dispatch);
} else {
$tpl->display("file:{$tpl_path}portal/sc/internal/contact/step1.tpl");
break;
}
case 'step2':
// Cache along with answers?
if (is_array($dispatch)) {
foreach ($dispatch as $k => $v) {
if (md5($k) == $sNature) {
$umsession->setProperty('support.write.last_nature_string', $k);
$tpl->assign('situation', $k);
$tpl->assign('situation_params', $v);
break;
}
}
}
$ticket_fields = DAO_CustomField::getBySource('cerberusweb.fields.source.ticket');
$tpl->assign('ticket_fields', $ticket_fields);
$tpl->display("file:{$tpl_path}portal/sc/internal/contact/step2.tpl");
break;
}
break;
}
break;
// $tpl->display("file:${tpl_path}portal/sc/internal/contact/index.tpl");
// break;
// $tpl->display("file:${tpl_path}portal/sc/internal/contact/index.tpl");
// break;
case 'history':
if (!$this->allow_logins || empty($active_user)) {
break;
}
$mask = array_shift($stack);
if (empty($mask)) {
list($open_tickets) = DAO_Ticket::search(array(), array(new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_FIRST_WROTE_ID, '=', $active_user->id), new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_CLOSED, '=', 0)), -1, 0, SearchFields_Ticket::TICKET_UPDATED_DATE, false, false);
$tpl->assign('open_tickets', $open_tickets);
list($closed_tickets) = DAO_Ticket::search(array(), array(new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_FIRST_WROTE_ID, '=', $active_user->id), new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_CLOSED, '=', 1)), -1, 0, SearchFields_Ticket::TICKET_UPDATED_DATE, false, false);
$tpl->assign('closed_tickets', $closed_tickets);
$tpl->display("file:{$tpl_path}portal/sc/internal/history/index.tpl");
} else {
// Secure retrieval (address + mask)
list($tickets) = DAO_Ticket::search(array(), array(new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_MASK, '=', $mask), new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_FIRST_WROTE_ID, '=', $active_user->id)), 1, 0, null, null, false);
$ticket = array_shift($tickets);
// Security check (mask compare)
if (0 == strcasecmp($ticket[SearchFields_Ticket::TICKET_MASK], $mask)) {
$messages = DAO_Ticket::getMessagesByTicket($ticket[SearchFields_Ticket::TICKET_ID]);
$messages = array_reverse($messages, true);
$tpl->assign('ticket', $ticket);
$tpl->assign('messages', $messages);
$tpl->display("file:{$tpl_path}portal/sc/internal/history/display.tpl");
}
}
break;
case 'register':
if (!$this->allow_logins) {
break;
}
@($step = array_shift($stack));
switch ($step) {
case 'forgot':
$tpl->display("file:{$tpl_path}portal/sc/internal/register/forgot.tpl");
break;
case 'forgot2':
$tpl->display("file:{$tpl_path}portal/sc/internal/register/forgot_confirm.tpl");
break;
case 'confirm':
$tpl->display("file:{$tpl_path}portal/sc/internal/register/confirm.tpl");
break;
default:
$tpl->display("file:{$tpl_path}portal/sc/internal/register/index.tpl");
break;
}
break;
}
// print_r($response);
}
function showTab()
{
@($ticket_id = DevblocksPlatform::importGPC($_REQUEST['ticket_id'], 'integer', 0));
$tpl = DevblocksPlatform::getTemplateService();
$tpl_path = dirname(dirname(__FILE__)) . '/templates/';
$tpl->assign('path', $tpl_path);
$tpl->cache_lifetime = "0";
$ticket = DAO_Ticket::getTicket($ticket_id);
$tpl->assign('ticket_id', $ticket_id);
$address = DAO_Address::get($ticket->first_wrote_address_id);
$tpl->assign('address', $address);
if (null == ($view = C4_AbstractViewLoader::getView('', 'ticket_opps'))) {
$view = new C4_CrmOpportunityView();
$view->id = 'ticket_opps';
}
if (!empty($address->contact_org_id)) {
// org
@($org = DAO_ContactOrg::get($address->contact_org_id));
$view->name = "Org: " . $org->name;
$view->params = array(SearchFields_CrmOpportunity::ORG_ID => new DevblocksSearchCriteria(SearchFields_CrmOpportunity::ORG_ID, '=', $org->id));
} else {
// address
$view->name = "Requester: " . $address->email;
$view->params = array(SearchFields_CrmOpportunity::PRIMARY_EMAIL_ID => new DevblocksSearchCriteria(SearchFields_CrmOpportunity::PRIMARY_EMAIL_ID, '=', $ticket->first_wrote_address_id));
}
C4_AbstractViewLoader::setView($view->id, $view);
$tpl->assign('view', $view);
$tpl->display('file:' . $tpl_path . 'crm/opps/ticket/tab.tpl');
}
function showAddressTicketsAction()
{
@($id = DevblocksPlatform::importGPC($_REQUEST['id'], 'integer', 0));
@($closed = DevblocksPlatform::importGPC($_REQUEST['closed'], 'integer', 0));
if (null == ($address = DAO_Address::get($id))) {
return;
}
if (null == ($search_view = C4_AbstractViewLoader::getView(CerberusApplication::VIEW_SEARCH))) {
$search_view = C4_TicketView::createSearchView();
}
$search_view->params = array(SearchFields_Ticket::TICKET_CLOSED => new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_CLOSED, '=', $closed), SearchFields_Ticket::REQUESTER_ADDRESS => new DevblocksSearchCriteria(SearchFields_Ticket::REQUESTER_ADDRESS, '=', $address->email));
$search_view->renderPage = 0;
C4_AbstractViewLoader::setView(CerberusApplication::VIEW_SEARCH, $search_view);
DevblocksPlatform::redirect(new DevblocksHttpResponse(array('tickets', 'search')));
}
function showEntryAction()
{
@($active_worker = CerberusApplication::getActiveWorker());
@($view_id = DevblocksPlatform::importGPC($_REQUEST['view_id'], 'string', ''));
$tpl = DevblocksPlatform::getTemplateService();
$tpl_path = dirname(dirname(__FILE__)) . '/templates/';
$tpl->assign('path', $this->plugin_path . '/templates/');
$tpl->assign('view_id', $view_id);
// Editing
@($id = DevblocksPlatform::importGPC($_REQUEST['id'], 'integer', 0));
// Creating
@($msg_id = DevblocksPlatform::importGPC($_REQUEST['msg_id'], 'integer', 0));
@($quote = DevblocksPlatform::importGPC($_REQUEST['quote'], 'string', ''));
@($url = DevblocksPlatform::importGPC($_REQUEST['url'], 'string', ''));
@($source_ext_id = DevblocksPlatform::importGPC($_REQUEST['source_ext_id'], 'string', ''));
@($source_id = DevblocksPlatform::importGPC($_REQUEST['source_id'], 'integer', 0));
/*
* This treats procedurally created model objects
* the same as existing objects
*/
if (empty($id)) {
$model = new Model_FeedbackEntry();
if (!empty($msg_id)) {
if (null != ($message = DAO_Ticket::getMessage($msg_id))) {
$model->id = 0;
$model->log_date = time();
$model->quote_address_id = $message->address_id;
$model->quote_mood = 0;
$model->quote_text = $quote;
$model->worker_id = $active_worker->id;
$model->source_url = $url;
$tpl->assign('model', $model);
}
}
} elseif (!empty($id)) {
// Were we given a model ID to load?
if (null != ($model = DAO_FeedbackEntry::get($id))) {
$tpl->assign('model', $model);
}
}
// Author (if not anonymous)
if (!empty($model->quote_address_id)) {
if (null != ($address = DAO_Address::get($model->quote_address_id))) {
$tpl->assign('address', $address);
}
}
if (!empty($source_ext_id)) {
$tpl->assign('source_extension_id', $source_ext_id);
$tpl->assign('source_id', $source_id);
}
// Custom fields
$custom_fields = DAO_CustomField::getBySource(ChCustomFieldSource_FeedbackEntry::ID);
$tpl->assign('custom_fields', $custom_fields);
$custom_field_values = DAO_CustomFieldValue::getValuesBySourceIds(ChCustomFieldSource_FeedbackEntry::ID, $id);
if (isset($custom_field_values[$id])) {
$tpl->assign('custom_field_values', $custom_field_values[$id]);
}
$types = Model_CustomField::getTypes();
$tpl->assign('types', $types);
$tpl->display('file:' . $this->plugin_path . '/templates/feedback/ajax/feedback_entry_panel.tpl');
}
function getStopTimerPanelAction()
{
$total_secs = $this->_stopTimer();
$this->_stopTimer();
$object = new Model_TimeTrackingEntry();
$object->id = 0;
// Time
// $tpl->assign('total_secs', $total_secs);
// $tpl->assign('total_mins', ceil($total_secs/60));
$object->time_actual_mins = ceil($total_secs / 60);
// Source
@($source_ext_id = strtolower($_SESSION['timetracking_source_ext_id']));
@($source_id = intval($_SESSION['timetracking_source_id']));
$object->source_extension_id = $source_ext_id;
$object->source_id = $source_id;
// $tpl->assign('source_ext_id', $source_ext_id);
// $tpl->assign('source_id', $source_id);
switch ($source_ext_id) {
// Ticket
case 'timetracking.source.ticket':
if (null != ($ticket = DAO_Ticket::getTicket($source_id))) {
// Timeslip Responsible Party
if (null != ($address = DAO_Address::get($ticket->first_wrote_address_id))) {
// $tpl->assign('performed_for', $address->email);
// Timeslip Org
if (!empty($address->contact_org_id)) {
// && null != ($org = DAO_ContactOrg::get($address->contact_org_id))) {
// $tpl->assign('org', $org->name);
$object->debit_org_id = $address->contact_org_id;
}
}
// Timeslip reference
// $tpl->assign('reference', sprintf("Ticket #%s",
// $ticket->mask
// //((strlen($ticket->subject)>45) ? (substr($ticket->subject,0,45).'...') : $ticket->subject)
// ));
// Timeslip note
$object->notes = sprintf("Ticket #%s ", $ticket->mask);
// $tpl->assign('note', sprintf("Replied to %s",
// $ticket->mask,
// (!empty($address->email) ? $address->email : '')
// ));
}
break;
}
$this->showEntryAction($object);
}
private function _putIdAction($path)
{
$xmlstr = $this->getPayload();
$xml_in = new SimpleXMLElement($xmlstr);
$in_id = array_shift($path);
if (empty($in_id)) {
$this->_error("ID was not provided.");
}
if (null == ($address = DAO_Address::get($in_id))) {
$this->_error("ID not valid.");
}
$fields = array();
$flds = DAO_Address::getFields();
unset($flds[DAO_Address::ID]);
foreach ($flds as $idx => $f) {
$idx_name = $this->translate($idx, true);
if ($idx_name == null) {
continue;
}
@($value = DevblocksPlatform::importGPC($xml_in->{$idx_name}, 'string'));
if ($this->isValid($idx_name, $value)) {
$fields[$idx] = $value;
}
}
// [TODO] This referential integrity should really be up to DAO
if (!empty($fields[DAO_Address::CONTACT_ORG_ID])) {
$in_contact_org_id = intval($fields[DAO_Address::CONTACT_ORG_ID]);
if (null == ($contact_org = DAO_ContactOrg::get($in_contact_org_id))) {
unset($fields[DAO_Address::CONTACT_ORG_ID]);
}
}
if (!empty($fields)) {
DAO_Address::update($address->id, $fields);
}
// update password if requested
@($password = DevblocksPlatform::importGPC($xml_in->password, 'string', ''));
if (!empty($password)) {
DAO_AddressAuth::update($in_id, array(DAO_AddressAuth::PASS => md5($password)));
}
// send confirmation if requested
@($confirmation_link = DevblocksPlatform::importGPC($xml_in->send_confirmation, 'string', ''));
if (!empty($confirmation_link)) {
$this->_sendConfirmation($address->email, $confirmation_link);
}
$this->_getIdAction(array($address->id));
}
/**
* Enter description here...
*
* @param unknown_type $email
* @param unknown_type $create_if_null
* @return Model_Address
*/
static function lookupAddress($email, $create_if_null = false)
{
$db = DevblocksPlatform::getDatabaseService();
$address = null;
$email = trim(strtolower($email));
$addresses = self::getWhere(sprintf("email = %s", $db->qstr($email)));
if (is_array($addresses) && !empty($addresses)) {
$address = array_shift($addresses);
} elseif ($create_if_null) {
$fields = array(self::EMAIL => $email);
$id = DAO_Address::create($fields);
$address = DAO_Address::get($id);
}
return $address;
}
/**
* @return Model_WatcherMailFilter[]|false
*/
static function getMatches(CerberusTicket $ticket, $event, $only_worker_id = null)
{
$matches = array();
if (!empty($only_worker_id)) {
$filters = DAO_WatcherMailFilter::getWhere(sprintf("%s = %d AND %s = %d", DAO_WatcherMailFilter::WORKER_ID, $only_worker_id, DAO_WatcherMailFilter::IS_DISABLED, 0));
} else {
$filters = DAO_WatcherMailFilter::getWhere(sprintf("%s = %d", DAO_WatcherMailFilter::IS_DISABLED, 0));
}
// [JAS]: Don't send obvious spam to watchers.
if ($ticket->spam_score >= 0.9) {
return false;
}
// Build our objects
$ticket_from = DAO_Address::get($ticket->last_wrote_address_id);
$ticket_group_id = $ticket->team_id;
// [TODO] These expensive checks should only populate when needed
$messages = DAO_Ticket::getMessagesByTicket($ticket->id);
$message_headers = array();
if (empty($messages)) {
return false;
}
if (null != @($message_last = array_pop($messages))) {
/* @var $message_last CerberusMessage */
$message_headers = $message_last->getHeaders();
}
// Clear the rest of the message manifests
unset($messages);
$custom_fields = DAO_CustomField::getAll();
// Lazy load when needed on criteria basis
$ticket_field_values = null;
$address_field_values = null;
$org_field_values = null;
// Worker memberships (for checking permissions)
$workers = DAO_Worker::getAll();
$group_rosters = DAO_Group::getRosters();
// Check filters
if (is_array($filters)) {
foreach ($filters as $filter) {
/* @var $filter Model_WatcherMailFilter */
$passed = 0;
// check the worker's group memberships
if (!isset($workers[$filter->worker_id]) || $workers[$filter->worker_id]->is_disabled || !$workers[$filter->worker_id]->is_superuser && !isset($group_rosters[$ticket->team_id][$filter->worker_id])) {
// no membership
continue;
}
// check criteria
foreach ($filter->criteria as $rule_key => $rule) {
@($value = $rule['value']);
switch ($rule_key) {
case 'dayofweek':
$current_day = strftime('%w');
//$current_day = 1;
// Forced to English abbrevs as indexes
$days = array('sun', 'mon', 'tue', 'wed', 'thu', 'fri', 'sat');
// Is the current day enabled?
if (isset($rule[$days[$current_day]])) {
$passed++;
}
break;
case 'timeofday':
$current_hour = strftime('%H');
$current_min = strftime('%M');
//$current_hour = 17;
//$current_min = 5;
if (null != ($from_time = @$rule['from'])) {
list($from_hour, $from_min) = explode(':', $from_time);
}
if (null != ($to_time = @$rule['to'])) {
if (list($to_hour, $to_min) = explode(':', $to_time)) {
}
}
// Do we need to wrap around to the next day's hours?
if ($from_hour > $to_hour) {
// yes
$to_hour += 24;
// add 24 hrs to the destination (1am = 25th hour)
}
// Are we in the right 24 hourly range?
if ((int) $current_hour >= $from_hour && (int) $current_hour <= $to_hour) {
// If we're in the first hour, are we minutes early?
if ($current_hour == $from_hour && (int) $current_min < $from_min) {
break;
}
// If we're in the last hour, are we minutes late?
if ($current_hour == $to_hour && (int) $current_min > $to_min) {
break;
}
$passed++;
}
break;
case 'event':
if (!empty($event) && is_array($rule) && isset($rule[$event])) {
$passed++;
}
break;
case 'groups':
if (null !== @($group_buckets = $rule['groups'][$ticket->team_id]) && (empty($group_buckets) || in_array($ticket->category_id, $group_buckets))) {
$passed++;
}
break;
case 'next_worker_id':
// If it's an assigned event, we only care about the filter's owner
if (!empty($event) && 0 == strcasecmp($event, 'ticket_assignment')) {
if (intval($value) == intval($filter->worker_id)) {
$passed++;
break;
}
}
if (intval($value) == intval($ticket->next_worker_id)) {
$passed++;
}
break;
case 'mask':
$regexp_mask = DevblocksPlatform::strToRegExp($value);
if (@preg_match($regexp_mask, $ticket->mask)) {
$passed++;
}
break;
case 'from':
$regexp_from = DevblocksPlatform::strToRegExp($value);
if (@preg_match($regexp_from, $ticket_from->email)) {
$passed++;
}
break;
case 'subject':
$regexp_subject = DevblocksPlatform::strToRegExp($value);
if (@preg_match($regexp_subject, $ticket->subject)) {
$passed++;
}
break;
case 'body':
if (null == ($message_body = $message_last->getContent())) {
break;
}
// Line-by-line body scanning (sed-like)
$lines = preg_split("/[\r\n]/", $message_body);
if (is_array($lines)) {
foreach ($lines as $line) {
if (@preg_match($value, $line)) {
$passed++;
break;
}
}
}
break;
case 'header1':
case 'header2':
case 'header3':
case 'header4':
case 'header5':
@($header = strtolower($rule['header']));
if (empty($header)) {
$passed++;
break;
}
if (empty($value)) {
// we're checking for null/blanks
if (!isset($message_headers[$header]) || empty($message_headers[$header])) {
$passed++;
}
} elseif (isset($message_headers[$header]) && !empty($message_headers[$header])) {
$regexp_header = DevblocksPlatform::strToRegExp($value);
// Flatten CRLF
if (@preg_match($regexp_header, str_replace(array("\r", "\n"), ' ', $message_headers[$header]))) {
$passed++;
}
}
break;
default:
// ignore invalids
// Custom Fields
if (0 == strcasecmp('cf_', substr($rule_key, 0, 3))) {
$field_id = substr($rule_key, 3);
// Make sure it exists
if (null == @($field = $custom_fields[$field_id])) {
continue;
}
// Lazy values loader
$field_values = array();
switch ($field->source_extension) {
case ChCustomFieldSource_Address::ID:
if (null == $address_field_values) {
$address_field_values = array_shift(DAO_CustomFieldValue::getValuesBySourceIds(ChCustomFieldSource_Address::ID, $ticket_from->id));
}
$field_values =& $address_field_values;
break;
case ChCustomFieldSource_Org::ID:
if (null == $org_field_values) {
$org_field_values = array_shift(DAO_CustomFieldValue::getValuesBySourceIds(ChCustomFieldSource_Org::ID, $ticket_from->contact_org_id));
}
$field_values =& $org_field_values;
break;
case ChCustomFieldSource_Ticket::ID:
if (null == $ticket_field_values) {
$ticket_field_values = array_shift(DAO_CustomFieldValue::getValuesBySourceIds(ChCustomFieldSource_Ticket::ID, $ticket->id));
}
$field_values =& $ticket_field_values;
break;
}
// Type sensitive value comparisons
// [TODO] Operators
switch ($field->type) {
case 'S':
// string
// string
case 'T':
// clob
// clob
case 'U':
// URL
$field_val = isset($field_values[$field_id]) ? $field_values[$field_id] : '';
$oper = isset($rule['oper']) ? $rule['oper'] : "=";
if ($oper == "=" && @preg_match(DevblocksPlatform::strToRegExp($value, true), $field_val)) {
$passed++;
} elseif ($oper == "!=" && @(!preg_match(DevblocksPlatform::strToRegExp($value, true), $field_val))) {
$passed++;
}
break;
case 'N':
// number
$field_val = isset($field_values[$field_id]) ? $field_values[$field_id] : 0;
$oper = isset($rule['oper']) ? $rule['oper'] : "=";
if ($oper == "=" && intval($field_val) == intval($value)) {
$passed++;
} elseif ($oper == "!=" && intval($field_val) != intval($value)) {
$passed++;
} elseif ($oper == ">" && intval($field_val) > intval($value)) {
$passed++;
} elseif ($oper == "<" && intval($field_val) < intval($value)) {
$passed++;
}
break;
case 'E':
// date
$field_val = isset($field_values[$field_id]) ? intval($field_values[$field_id]) : 0;
$from = isset($rule['from']) ? $rule['from'] : "0";
$to = isset($rule['to']) ? $rule['to'] : "now";
if (intval(@strtotime($from)) <= $field_val && intval(@strtotime($to)) >= $field_val) {
$passed++;
}
break;
case 'C':
// checkbox
$field_val = isset($field_values[$field_id]) ? $field_values[$field_id] : 0;
if (intval($value) == intval($field_val)) {
$passed++;
}
break;
case 'D':
// dropdown
// dropdown
case 'X':
// multi-checkbox
// multi-checkbox
case 'M':
// multi-picklist
// multi-picklist
case 'W':
// worker
$field_val = isset($field_values[$field_id]) ? $field_values[$field_id] : array();
if (!is_array($value)) {
$value = array($value);
}
if (is_array($field_val)) {
// if multiple things set
foreach ($field_val as $v) {
// loop through possible
if (isset($value[$v])) {
// is any possible set?
$passed++;
break;
}
}
} else {
// single
if (isset($value[$field_val])) {
// is our set field in possibles?
$passed++;
break;
}
}
break;
}
}
break;
}
}
// If our rule matched every criteria, stop and return the filter
if ($passed == count($filter->criteria)) {
DAO_WatcherMailFilter::increment($filter->id);
// ++ the times we've matched
$matches[$filter->id] = $filter;
}
}
}
if (!empty($matches)) {
return $matches;
}
// No matches
return false;
}
private function _sendForwards($event, $is_inbound)
{
@($ticket_id = $event->params['ticket_id']);
@($message_id = $event->params['message_id']);
@($send_worker_id = $event->params['worker_id']);
$ticket = DAO_Ticket::getTicket($ticket_id);
$helpdesk_senders = CerberusApplication::getHelpdeskSenders();
$workers = DAO_Worker::getAllActive();
// [JAS]: Don't send obvious spam to watchers.
if ($ticket->spam_score >= 0.9) {
return true;
}
@($notifications = DAO_WorkerMailForward::getWhere(sprintf("%s = %d", DAO_WorkerMailForward::GROUP_ID, $ticket->team_id)));
// Bail out early if we have no forwards for this group
if (empty($notifications)) {
return;
}
$message = DAO_Ticket::getMessage($message_id);
$headers = $message->getHeaders();
// The whole flipping Swift section needs wrapped to catch exceptions
try {
$settings = CerberusSettings::getInstance();
$reply_to = $settings->get(CerberusSettings::DEFAULT_REPLY_FROM, '');
// See if we need a group-specific reply-to
if (!empty($ticket->team_id)) {
@($group_from = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_REPLY_FROM, ''));
if (!empty($group_from)) {
$reply_to = $group_from;
}
}
$sender = DAO_Address::get($message->address_id);
$sender_email = strtolower($sender->email);
$sender_split = explode('@', $sender_email);
if (!is_array($sender_split) || count($sender_split) != 2) {
return;
}
// If return-path is blank
if (isset($headers['return-path']) && $headers['return-path'] == '<>') {
return;
}
// Ignore bounces
if ($sender_split[1] == "postmaster" || $sender_split[1] == "mailer-daemon") {
return;
}
// Ignore autoresponses autoresponses
if (isset($headers['auto-submitted']) && $headers['auto-submitted'] != 'no') {
return;
}
// Headers
//==========
// Build mailing list
$send_to = array();
foreach ($notifications as $n) {
/* @var $n Model_WorkerMailForward */
if (!isset($n->group_id) || !isset($n->bucket_id)) {
continue;
}
// if worker no longer exists or is disabled
if (!isset($workers[$n->worker_id])) {
continue;
}
// Don't allow a worker to usurp a helpdesk address
if (isset($helpdesk_senders[$n->email])) {
continue;
}
if ($n->group_id == $ticket->team_id && ($n->bucket_id == -1 || $n->bucket_id == $ticket->category_id)) {
// Event checking
if ($is_inbound && ($n->event == 'i' || $n->event == 'io') || !$is_inbound && ($n->event == 'o' || $n->event == 'io') || $is_inbound && $n->event == 'r' && $ticket->next_worker_id == $n->worker_id) {
$send_to[$n->email] = true;
}
}
}
// Attachments
$attachments = $message->getAttachments();
$mime_attachments = array();
if (is_array($attachments)) {
foreach ($attachments as $attachment) {
if (0 == strcasecmp($attachment->display_name, 'original_message.html')) {
continue;
}
$attachment_path = APP_STORAGE_PATH . '/attachments/';
// [TODO] This is highly redundant in the codebase
if (!file_exists($attachment_path . $attachment->filepath)) {
continue;
}
$file =& new Swift_File($attachment_path . $attachment->filepath);
$mime_attachments[] =& new Swift_Message_Attachment($file, $attachment->display_name, $attachment->mime_type);
}
}
// Send copies
if (is_array($send_to) && !empty($send_to)) {
$mail_service = DevblocksPlatform::getMailService();
$mailer = $mail_service->getMailer(CerberusMail::getMailerDefaults());
foreach ($send_to as $to => $bool) {
// Proxy the message
$rcpt_to = new Swift_RecipientList();
$a_rcpt_to = array();
$mail_from = new Swift_Address($sender->email);
$rcpt_to->addTo($to);
$a_rcpt_to = new Swift_Address($to);
$mail = $mail_service->createMessage();
/* @var $mail Swift_Message */
$mail->setTo($a_rcpt_to);
$mail->setFrom($mail_from);
$mail->setReplyTo($reply_to);
$mail->setReturnPath($reply_to);
$mail->setSubject(sprintf("[%s #%s]: %s", $is_inbound ? 'inbound' : 'outbound', $ticket->mask, $ticket->subject));
if (false !== @($msgid = $headers['message-id'])) {
$mail->headers->set('Message-Id', $msgid);
}
if (false !== @($in_reply_to = $headers['in-reply-to'])) {
$mail->headers->set('References', $in_reply_to);
$mail->headers->set('In-Reply-To', $in_reply_to);
}
$mail->headers->set('X-Mailer', 'Cerberus Helpdesk (Build ' . APP_BUILD . ')');
$mail->headers->set('Precedence', 'List');
$mail->headers->set('Auto-Submitted', 'auto-generated');
$mail->attach(new Swift_Message_Part($message->getContent(), 'text/plain', 'base64', LANG_CHARSET_CODE));
// Send message attachments with watcher
if (is_array($mime_attachments)) {
foreach ($mime_attachments as $mime_attachment) {
$mail->attach($mime_attachment);
}
}
$mailer->send($mail, $rcpt_to, $mail_from);
}
}
} catch (Exception $e) {
$fields = array(DAO_MessageNote::MESSAGE_ID => $message_id, DAO_MessageNote::CREATED => time(), DAO_MessageNote::WORKER_ID => 0, DAO_MessageNote::CONTENT => 'Exception thrown while sending watcher email: ' . $e->getMessage(), DAO_MessageNote::TYPE => Model_MessageNote::TYPE_ERROR);
DAO_MessageNote::create($fields);
}
}
private function newTicketComment($event)
{
DevblocksPlatform::getExtensions('cerberusweb.ticket.tab', true);
// ticket_comment.id
@($comment_id = $event->params['comment_id']);
// Event context
@($context = $event->params['context']);
// ticket.id if context == ticket.
@(${$ticket_id} = $event->params['context_id']);
@($address_id = $event->params['address_id']);
// text of actual comment.
@($comment_text = $event->params['comment']);
if (CerberusContexts::CONTEXT_TICKET != $context) {
return;
}
if (empty($ticket_id) || empty($address_id) || empty($comment_text)) {
return;
}
$settings = DevblocksPlatform::getPluginSettingsService();
$al_merge_enabled = intval($settings->get('cerb5blog.last_action_and_audit_log', 'al_merge_enabled', 0));
if (class_exists('DAO_TicketAuditLog', true)) {
$al_comment_enabled = intval($settings->get('cerb5blog.last_action_and_audit_log', 'al_comment_enabled', 0));
if ($al_comment_enabled) {
@($address = DAO_Address::get($address_id));
@($worker_id = DAO_Worker::lookupAgentEmail($address->email));
$fields = array(DAO_TicketAuditLog::TICKET_ID => $ticket_id, DAO_TicketAuditLog::WORKER_ID => $worker_id, DAO_TicketAuditLog::CHANGE_DATE => time(), DAO_TicketAuditLog::CHANGE_FIELD => "cerb5blog.last_action_and_audit_log.type.comment", DAO_TicketAuditLog::CHANGE_VALUE => substr($comment_text, 0, 128));
$log_id = DAO_TicketAuditLog::create($fields);
unset($fields);
}
}
$uf_comment_enabled = intval($settings->get('cerb5blog.last_action_and_audit_log', 'uf_comment_enabled', 0));
if ($uf_comment_enabled) {
$change_fields[DAO_Ticket::UPDATED_DATE] = time();
DAO_Ticket::update($ticket_id, $change_fields);
unset($change_fields);
}
}
static function sendTicketMessage($properties = array())
{
$settings = DevblocksPlatform::getPluginSettingsService();
$helpdesk_senders = CerberusApplication::getHelpdeskSenders();
@($from_addy = $settings->get('cerberusweb.core', CerberusSettings::DEFAULT_REPLY_FROM, $_SERVER['SERVER_ADMIN']));
@($from_personal = $settings->get('cerberusweb.core', CerberusSettings::DEFAULT_REPLY_PERSONAL, ''));
// [TODO] If we still don't have a $from_addy we need a graceful failure.
/*
* [TODO] Move these into constants?
'message_id'
-----'ticket_id'
'subject'
'to'
'cc'
'bcc'
'content'
'files'
'closed'
'ticket_reopen'
'unlock_date'
'bucket_id'
'agent_id',
'is_autoreply',
'dont_send',
'dont_save_copy'
*/
$mail_succeeded = true;
try {
// objects
$mail_service = DevblocksPlatform::getMailService();
$mailer = $mail_service->getMailer(CerberusMail::getMailerDefaults());
$mail = $mail_service->createMessage();
// properties
@($reply_message_id = $properties['message_id']);
@($content = $properties['content']);
@($files = $properties['files']);
@($forward_files = $properties['forward_files']);
@($worker_id = $properties['agent_id']);
@($subject = $properties['subject']);
$message = DAO_Ticket::getMessage($reply_message_id);
$message_headers = DAO_MessageHeader::getAll($reply_message_id);
$ticket_id = $message->ticket_id;
$ticket = DAO_Ticket::getTicket($ticket_id);
// [TODO] Check that message|ticket isn't NULL
// If this ticket isn't spam trained and our outgoing message isn't an autoreply
if ($ticket->spam_training == CerberusTicketSpamTraining::BLANK && (!isset($properties['is_autoreply']) || !$properties['is_autoreply'])) {
CerberusBayes::markTicketAsNotSpam($ticket_id);
}
// Allow teams to override the default from/personal
@($group_reply = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_REPLY_FROM, ''));
@($group_personal = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_REPLY_PERSONAL, ''));
@($group_personal_with_worker = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_REPLY_PERSONAL_WITH_WORKER, 0));
if (!empty($group_reply)) {
$from_addy = $group_reply;
}
if (!empty($group_personal)) {
$from_personal = $group_personal;
}
// Prefix the worker name on the personal line?
if (!empty($group_personal_with_worker) && null != ($reply_worker = DAO_Worker::getAgent($worker_id))) {
$from_personal = $reply_worker->getName() . (!empty($from_personal) ? ', ' . $from_personal : "");
}
// Headers
$mail->setFrom(array($from_addy => $from_personal));
$mail->generateId();
$headers = $mail->getHeaders();
$headers->addTextHeader('X-Mailer', 'Cerberus Helpdesk (Build ' . APP_BUILD . ')');
// Subject
if (empty($subject)) {
$subject = $ticket->subject;
}
if (!empty($properties['to'])) {
// forward
$mail->setSubject($subject);
} else {
// reply
@($group_has_subject = intval(DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_SUBJECT_HAS_MASK, 0)));
@($group_subject_prefix = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_SUBJECT_PREFIX, ''));
$prefix = sprintf("[%s#%s] ", !empty($group_subject_prefix) ? $group_subject_prefix . ' ' : '', $ticket->mask);
$mail->setSubject(sprintf('Re: %s%s', $group_has_subject ? $prefix : '', $subject));
}
// References
if (!empty($message) && false !== @($in_reply_to = $message_headers['message-id'])) {
$headers->addTextHeader('References', $in_reply_to);
$headers->addTextHeader('In-Reply-To', $in_reply_to);
}
// Auto-reply handling (RFC-3834 compliant)
if (isset($properties['is_autoreply']) && $properties['is_autoreply']) {
$headers->addTextHeader('Auto-Submitted', 'auto-replied');
if (null == ($first_address = DAO_Address::get($ticket->first_wrote_address_id))) {
return;
}
// Don't send e-mail to ourselves
if (isset($helpdesk_senders[$first_address->email])) {
return;
}
// Make sure we haven't mailed this address an autoreply within 5 minutes
if ($first_address->last_autoreply > 0 && $first_address->last_autoreply > time() - 300) {
return;
}
$first_email = strtolower($first_address->email);
$first_split = explode('@', $first_email);
if (!is_array($first_split) || count($first_split) != 2) {
return;
}
// If return-path is blank
if (isset($message_headers['return-path']) && $message_headers['return-path'] == '<>') {
return;
}
// Ignore bounces
if ($first_split[0] == "postmaster" || $first_split[0] == "mailer-daemon") {
return;
}
// Ignore autoresponses to autoresponses
if (isset($message_headers['auto-submitted']) && $message_headers['auto-submitted'] != 'no') {
return;
}
if (isset($message_headers['precedence']) && ($message_headers['precedence'] == 'list' || $message_headers['precedence'] == 'junk' || ($message_headers['precedence'] = 'bulk'))) {
return;
}
// Set the auto-reply date for this address to right now
DAO_Address::update($ticket->first_wrote_address_id, array(DAO_Address::LAST_AUTOREPLY => time()));
// Auto-reply just to the initial requester
$mail->addTo($first_address->email);
// Not an auto-reply
} else {
// Forwards
if (!empty($properties['to'])) {
$aTo = DevblocksPlatform::parseCsvString(str_replace(';', ',', $properties['to']));
if (is_array($aTo)) {
foreach ($aTo as $to_addy) {
$mail->addTo($to_addy);
}
}
// Replies
} else {
// Recipients
$requesters = DAO_Ticket::getRequestersByTicket($ticket_id);
if (is_array($requesters)) {
foreach ($requesters as $requester) {
/* @var $requester Model_Address */
$mail->addTo($requester->email);
}
}
}
// Ccs
if (!empty($properties['cc'])) {
$aCc = DevblocksPlatform::parseCsvString(str_replace(';', ',', $properties['cc']));
$mail->setCc($aCc);
}
// Bccs
if (!empty($properties['bcc'])) {
$aBcc = DevblocksPlatform::parseCsvString(str_replace(';', ',', $properties['bcc']));
$mail->setBcc($aBcc);
}
}
/*
* [IMPORTANT -- Yes, this is simply a line in the sand.]
* You're welcome to modify the code to meet your needs, but please respect
* our licensing. Buy a legitimate copy to help support the project!
* http://www.cerberusweb.com/
*/
$license = CerberusLicense::getInstance();
if (empty($license) || @empty($license['serial'])) {
$content .= base64_decode("DQoNCi0tLQ0KQ29tYmF0IHNwYW0gYW5kIGltcHJvdmUgcmVzc" . "G9uc2UgdGltZXMgd2l0aCBDZXJiZXJ1cyBIZWxwZGVzayA0LjAhDQpodHRwOi8vd3d3LmNlc" . "mJlcnVzd2ViLmNvbS8NCg");
}
// Body
$mail->setBody($content);
// Mime Attachments
if (is_array($files) && !empty($files)) {
foreach ($files['tmp_name'] as $idx => $file) {
if (empty($file) || empty($files['name'][$idx])) {
continue;
}
$mail->attach(Swift_Attachment::fromPath($file)->setFilename($files['name'][$idx]));
}
}
// Forward Attachments
if (!empty($forward_files) && is_array($forward_files)) {
$attachments_path = APP_STORAGE_PATH . '/attachments/';
foreach ($forward_files as $file_id) {
$attachment = DAO_Attachment::get($file_id);
$attachment_path = $attachments_path . $attachment->filepath;
$mail->attach(Swift_Attachment::fromPath($attachment_path)->setFilename($attachment->display_name));
}
}
if (!DEMO_MODE) {
// If we're not supposed to send
if (isset($properties['dont_send']) && $properties['dont_send']) {
// ...do nothing
} else {
// otherwise send
if (!$mailer->send($mail)) {
$mail_succeeded = false;
throw new Exception('Mail not sent.');
}
}
}
} catch (Exception $e) {
// tag failure, so we can add a note to the message later
$mail_succeeded = false;
}
// Handle post-mail actions
$change_fields = array();
$fromAddressInst = CerberusApplication::hashLookupAddress($from_addy, true);
$fromAddressId = $fromAddressInst->id;
if ((!isset($properties['dont_keep_copy']) || !$properties['dont_keep_copy']) && (!isset($properties['is_autoreply']) || !$properties['is_autoreply'])) {
$change_fields[DAO_Ticket::LAST_WROTE_ID] = $fromAddressId;
$change_fields[DAO_Ticket::UPDATED_DATE] = time();
if (!empty($worker_id)) {
$change_fields[DAO_Ticket::LAST_WORKER_ID] = $worker_id;
$change_fields[DAO_Ticket::LAST_ACTION_CODE] = CerberusTicketActionCode::TICKET_WORKER_REPLY;
}
// Only change the subject if not forwarding
if (!empty($subject) && empty($properties['to'])) {
$change_fields[DAO_Ticket::SUBJECT] = $subject;
}
$fields = array(DAO_Message::TICKET_ID => $ticket_id, DAO_Message::CREATED_DATE => time(), DAO_Message::ADDRESS_ID => $fromAddressId, DAO_Message::IS_OUTGOING => 1, DAO_Message::WORKER_ID => !empty($worker_id) ? $worker_id : 0);
$message_id = DAO_Message::create($fields);
// Content
DAO_MessageContent::create($message_id, $content);
$headers = $mail->getHeaders();
// Headers
foreach ($headers->getAll() as $hdr) {
if (null != ($hdr_val = $hdr->getFieldBody())) {
if (!empty($hdr_val)) {
DAO_MessageHeader::create($message_id, $hdr->getFieldName(), CerberusParser::fixQuotePrintableString($hdr_val));
}
}
}
// Attachments
if (is_array($files) && !empty($files)) {
$attachment_path = APP_STORAGE_PATH . '/attachments/';
reset($files);
foreach ($files['tmp_name'] as $idx => $file) {
if (empty($file) || empty($files['name'][$idx]) || !file_exists($file)) {
continue;
}
$fields = array(DAO_Attachment::MESSAGE_ID => $message_id, DAO_Attachment::DISPLAY_NAME => $files['name'][$idx], DAO_Attachment::MIME_TYPE => $files['type'][$idx], DAO_Attachment::FILE_SIZE => filesize($file));
$file_id = DAO_Attachment::create($fields);
$attachment_bucket = sprintf("%03d/", mt_rand(1, 100));
$attachment_file = $file_id;
if (!file_exists($attachment_path . $attachment_bucket)) {
mkdir($attachment_path . $attachment_bucket, 0775, true);
}
if (!is_writeable($attachment_path . $attachment_bucket)) {
echo "Can't write to bucket " . $attachment_path . $attachment_bucket . "<BR>";
}
copy($file, $attachment_path . $attachment_bucket . $attachment_file);
@unlink($file);
DAO_Attachment::update($file_id, array(DAO_Attachment::FILEPATH => $attachment_bucket . $attachment_file));
}
}
// add note to message if email failed
if ($mail_succeeded === false) {
$fields = array(DAO_MessageNote::MESSAGE_ID => $message_id, DAO_MessageNote::CREATED => time(), DAO_MessageNote::WORKER_ID => 0, DAO_MessageNote::CONTENT => 'Exception thrown while sending email: ' . $e->getMessage(), DAO_MessageNote::TYPE => Model_MessageNote::TYPE_ERROR);
DAO_MessageNote::create($fields);
}
}
// Post-Reply Change Properties
if (isset($properties['closed'])) {
switch ($properties['closed']) {
case 0:
// open
$change_fields[DAO_Ticket::IS_WAITING] = 0;
$change_fields[DAO_Ticket::IS_CLOSED] = 0;
$change_fields[DAO_Ticket::IS_DELETED] = 0;
$change_fields[DAO_Ticket::DUE_DATE] = 0;
break;
case 1:
// closed
$change_fields[DAO_Ticket::IS_WAITING] = 0;
$change_fields[DAO_Ticket::IS_CLOSED] = 1;
$change_fields[DAO_Ticket::IS_DELETED] = 0;
if (isset($properties['ticket_reopen'])) {
@($time = intval(strtotime($properties['ticket_reopen'])));
$change_fields[DAO_Ticket::DUE_DATE] = $time;
}
break;
case 2:
// waiting
$change_fields[DAO_Ticket::IS_WAITING] = 1;
$change_fields[DAO_Ticket::IS_CLOSED] = 0;
$change_fields[DAO_Ticket::IS_DELETED] = 0;
if (isset($properties['ticket_reopen'])) {
@($time = intval(strtotime($properties['ticket_reopen'])));
$change_fields[DAO_Ticket::DUE_DATE] = $time;
}
break;
}
}
// Who should handle the followup?
if (isset($properties['next_worker_id'])) {
$change_fields[DAO_Ticket::NEXT_WORKER_ID] = $properties['next_worker_id'];
}
// Allow anybody to reply after
if (isset($properties['unlock_date']) && !empty($properties['unlock_date'])) {
$unlock = strtotime($properties['unlock_date']);
if (intval($unlock) > 0) {
$change_fields[DAO_Ticket::UNLOCK_DATE] = $unlock;
}
}
// Move
if (!empty($properties['bucket_id'])) {
// [TODO] Use API to move, or fire event
// [TODO] Ensure team/bucket exist
list($team_id, $bucket_id) = CerberusApplication::translateTeamCategoryCode($properties['bucket_id']);
$change_fields[DAO_Ticket::TEAM_ID] = $team_id;
$change_fields[DAO_Ticket::CATEGORY_ID] = $bucket_id;
}
if (!empty($ticket_id) && !empty($change_fields)) {
DAO_Ticket::updateTicket($ticket_id, $change_fields);
}
// Outbound Reply Event (not automated reply, etc.)
if (!empty($worker_id)) {
$eventMgr = DevblocksPlatform::getEventService();
$eventMgr->trigger(new Model_DevblocksEvent('ticket.reply.outbound', array('ticket_id' => $ticket_id, 'worker_id' => $worker_id)));
}
}
function showAddInboxRulePanelAction()
{
@($view_id = DevblocksPlatform::importGPC($_REQUEST['view_id'], 'string', ''));
@($ticket_id = DevblocksPlatform::importGPC($_REQUEST['id'], 'integer', 0));
$tpl = DevblocksPlatform::getTemplateService();
$tpl_path = $this->_TPL_PATH;
$tpl->assign('path', $tpl_path);
$tpl->assign('ticket_id', $ticket_id);
$tpl->assign('view_id', $view_id);
$ticket = DAO_Ticket::getTicket($ticket_id);
$tpl->assign('ticket', $ticket);
$messages = $ticket->getMessages();
$message = array_shift($messages);
/* @var $message CerberusMessage */
$message_headers = $message->getHeaders();
$tpl->assign('message', $message);
$tpl->assign('message_headers', $message_headers);
// To/Cc
$tocc = array();
@($to_list = imap_rfc822_parse_adrlist($message_headers['to'], 'localhost'));
@($cc_list = imap_rfc822_parse_adrlist($message_headers['cc'], 'localhost'));
if (is_array($to_list)) {
foreach ($to_list as $addy) {
$tocc[] = $addy->mailbox . '@' . $addy->host;
}
}
if (is_array($cc_list)) {
foreach ($cc_list as $addy) {
$tocc[] = $addy->mailbox . '@' . $addy->host;
}
}
if (!empty($tocc)) {
$tpl->assign('tocc_list', implode(', ', $tocc));
}
@($first_address = DAO_Address::get($ticket->first_wrote_address_id));
$tpl->assign('first_address', $first_address);
// Grops
$groups = DAO_Group::getAll();
$tpl->assign('groups', $groups);
// Buckets
$team_categories = DAO_Bucket::getTeams();
$tpl->assign('team_categories', $team_categories);
// Workers
$workers = DAO_Worker::getAll();
$tpl->assign('workers', $workers);
$tpl->cache_lifetime = "0";
$tpl->display('file:' . $this->_TPL_PATH . 'tickets/rpc/inbox_rule_panel.tpl');
}
function showContactHistoryAction()
{
$visit = CerberusApplication::getVisit();
/* @var $visit CerberusVisit */
$translate = DevblocksPlatform::getTranslationService();
@($ticket_id = DevblocksPlatform::importGPC($_REQUEST['ticket_id'], 'integer'));
$tpl = DevblocksPlatform::getTemplateService();
$tpl->assign('path', $this->_TPL_PATH);
// Ticket
$ticket = DAO_Ticket::getTicket($ticket_id);
$tpl->assign('ticket', $ticket);
$requesters = $ticket->getRequesters();
// Addy
$contact = DAO_Address::get($ticket->first_wrote_address_id);
$tpl->assign('contact', $contact);
// Scope
$scope = $visit->get('display.history.scope', '');
// [TODO] Sanitize scope preference
// Defaults
$defaults = new C4_AbstractViewModel();
$defaults->class_name = 'C4_TicketView';
$defaults->id = 'contact_history';
$defaults->name = $translate->_('addy_book.history.view.title');
$defaults->view_columns = array(SearchFields_Ticket::TICKET_LAST_ACTION_CODE, SearchFields_Ticket::TICKET_CREATED_DATE, SearchFields_Ticket::TICKET_TEAM_ID, SearchFields_Ticket::TICKET_CATEGORY_ID);
$defaults->params = array();
$defaults->renderLimit = 10;
$defaults->renderSortBy = SearchFields_Ticket::TICKET_CREATED_DATE;
$defaults->renderSortAsc = false;
// View
$view = C4_AbstractViewLoader::getView('contact_history', $defaults);
// Sanitize scope options
if ('org' == $scope) {
if (empty($contact->contact_org_id)) {
$scope = '';
}
if (null == ($contact_org = DAO_ContactOrg::get($contact->contact_org_id))) {
$scope = '';
}
}
if ('domain' == $scope) {
$email_parts = explode('@', $contact->email);
if (!is_array($email_parts) || 2 != count($email_parts)) {
$scope = '';
}
}
switch ($scope) {
case 'org':
$view->params = array(SearchFields_Ticket::TICKET_FIRST_CONTACT_ORG_ID => new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_FIRST_CONTACT_ORG_ID, '=', $contact->contact_org_id), SearchFields_Ticket::TICKET_DELETED => new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_DELETED, '=', 0));
$view->name = ucwords($translate->_('contact_org.name')) . ": " . $contact_org->name;
break;
case 'domain':
$view->params = array(SearchFields_Ticket::REQUESTER_ADDRESS => new DevblocksSearchCriteria(SearchFields_Ticket::REQUESTER_ADDRESS, 'like', '*@' . $email_parts[1]), SearchFields_Ticket::TICKET_DELETED => new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_DELETED, '=', 0));
$view->name = ucwords($translate->_('common.email')) . ": *@" . $email_parts[1];
break;
default:
case 'email':
$scope = 'email';
$view->params = array(SearchFields_Ticket::REQUESTER_ID => new DevblocksSearchCriteria(SearchFields_Ticket::REQUESTER_ID, 'in', array_keys($requesters)), SearchFields_Ticket::TICKET_DELETED => new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_DELETED, '=', 0));
$view->name = ucwords($translate->_('common.email')) . ": " . $contact->email;
break;
}
$tpl->assign('scope', $scope);
$view->renderPage = 0;
$tpl->assign('view', $view);
C4_AbstractViewLoader::setView($view->id, $view);
$workers = DAO_Worker::getAll();
$tpl->assign('workers', $workers);
$teams = DAO_Group::getAll();
$tpl->assign('teams', $teams);
$buckets = DAO_Bucket::getAll();
$tpl->assign('buckets', $buckets);
$team_categories = DAO_Bucket::getTeams();
$tpl->assign('team_categories', $team_categories);
$tpl->display('file:' . $this->_TPL_PATH . 'display/modules/history/index.tpl');
}
function showContactHistoryAction()
{
$translate = DevblocksPlatform::getTranslationService();
@($ticket_id = DevblocksPlatform::importGPC($_REQUEST['ticket_id'], 'integer'));
$tpl = DevblocksPlatform::getTemplateService();
$tpl->assign('path', $this->_TPL_PATH);
$ticket = DAO_Ticket::getTicket($ticket_id);
$requesters = $ticket->getRequesters();
$contact = DAO_Address::get($ticket->first_wrote_address_id);
$tpl->assign('contact', $contact);
$visit = CerberusApplication::getVisit();
/* @var $visit CerberusVisit */
$view = C4_AbstractViewLoader::getView('', 'contact_history');
if (null == $view) {
$view = new C4_TicketView();
$view->id = 'contact_history';
$view->name = $translate->_('addy_book.history.view.title');
$view->view_columns = array(SearchFields_Ticket::TICKET_LAST_ACTION_CODE, SearchFields_Ticket::TICKET_CREATED_DATE, SearchFields_Ticket::TICKET_TEAM_ID, SearchFields_Ticket::TICKET_CATEGORY_ID);
$view->params = array();
$view->renderLimit = 10;
$view->renderSortBy = SearchFields_Ticket::TICKET_CREATED_DATE;
$view->renderSortAsc = false;
}
$view->name = vsprintf($translate->_('addy_book.history.view.requester'), intval(count($requesters)));
$view->params = array(SearchFields_Ticket::REQUESTER_ID => new DevblocksSearchCriteria(SearchFields_Ticket::REQUESTER_ID, 'in', array_keys($requesters)), SearchFields_Ticket::TICKET_DELETED => new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_DELETED, DevblocksSearchCriteria::OPER_EQ, 0));
$view->renderPage = 0;
$tpl->assign('view', $view);
C4_AbstractViewLoader::setView($view->id, $view);
$workers = DAO_Worker::getAll();
$tpl->assign('workers', $workers);
$teams = DAO_Group::getAll();
$tpl->assign('teams', $teams);
$buckets = DAO_Bucket::getAll();
$tpl->assign('buckets', $buckets);
$team_categories = DAO_Bucket::getTeams();
$tpl->assign('team_categories', $team_categories);
$tpl->display('file:' . $this->_TPL_PATH . 'display/modules/history/index.tpl');
}
private function newTicketComment($event)
{
DevblocksPlatform::getExtensions('cerberusweb.ticket.tab', true);
// ticket_comment.id
@($comment_id = $event->params['comment_id']);
// ticket.id
@($ticket_id = $event->params['ticket_id']);
// address.id
@($address_id = $event->params['address_id']);
// text of actual comment.
@($comment_text = $event->params['comment']);
if (empty($ticket_id) || empty($address_id) || empty($comment_text)) {
return;
}
$setting_manifest = DevblocksPlatform::getExtension(AnswernetLastActionAndAuditLogConfigTab::ID);
$setting = $setting_manifest->createInstance();
/* @var $job CerberusCronPageExtension */
$al_comment_enabled = intval($setting->getParam(AnswernetLastActionAndAuditLogConfigTab::AL_COMMENT_ENABLED, 0));
$uf_comment_enabled = intval($setting->getParam(AnswernetLastActionAndAuditLogConfigTab::UF_COMMENT_ENABLED, 0));
if (class_exists('DAO_TicketAuditLog', true)) {
if ($al_comment_enabled) {
@($address = DAO_Address::get($address_id));
@($worker_id = DAO_Worker::lookupAgentEmail($address->email));
$fields = array(DAO_TicketAuditLog::TICKET_ID => $ticket_id, DAO_TicketAuditLog::WORKER_ID => $worker_id, DAO_TicketAuditLog::CHANGE_DATE => time(), DAO_TicketAuditLog::CHANGE_FIELD => "answernet.last_action_and_audit_log.type.comment", DAO_TicketAuditLog::CHANGE_VALUE => substr($comment_text, 0, 128));
$log_id = DAO_TicketAuditLog::create($fields);
unset($fields);
}
}
if ($uf_comment_enabled) {
$change_fields[DAO_Ticket::UPDATED_DATE] = time();
DAO_Ticket::updateTicket($ticket_id, $change_fields);
unset($change_fields);
}
}
public function getAddress()
{
return DAO_Address::get($this->address_id);
}
private function _handleTicketClosed($event)
{
@($ticket_ids = $event->params['ticket_ids']);
@($changed_fields = $event->params['changed_fields']);
// for anything other than setting is_closed = 1, we don't need to do anything
// also don't send if the ticket is being deleted
if (!isset($changed_fields[DAO_Ticket::IS_CLOSED]) || 1 != $changed_fields[DAO_Ticket::IS_CLOSED] || isset($changed_fields[DAO_Ticket::IS_DELETED]) && 1 == $changed_fields[DAO_Ticket::IS_DELETED]) {
return;
}
$group_settings = DAO_GroupSettings::getSettings();
if (!empty($ticket_ids)) {
$tickets = DAO_Ticket::getTickets($ticket_ids);
foreach ($tickets as $ticket) {
/* @var $ticket CerberusTicket */
if (!isset($group_settings[$ticket->team_id][DAO_GroupSettings::SETTING_CLOSE_REPLY_ENABLED])) {
continue;
}
if (1 == $ticket->is_deleted) {
continue;
}
if ($group_settings[$ticket->team_id][DAO_GroupSettings::SETTING_CLOSE_REPLY_ENABLED] && !empty($group_settings[$ticket->team_id][DAO_GroupSettings::SETTING_CLOSE_REPLY])) {
if (null != ($msg_first = DAO_Ticket::getMessage($ticket->first_message_id))) {
// First sender
$ticket_sender = '';
$ticket_sender_first = '';
if (null != ($sender_first = DAO_Address::get($msg_first->address_id))) {
$ticket_sender = $sender_first->email;
$ticket_sender_first = $sender_first->first_name;
}
// First body
$ticket_body = $msg_first->getContent();
}
CerberusMail::sendTicketMessage(array('ticket_id' => $ticket->id, 'message_id' => $ticket->first_message_id, 'content' => str_replace(array('#ticket_id#', '#mask#', '#subject#', '#timestamp#', '#sender#', '#sender_first#', '#orig_body#'), array($ticket->id, $ticket->mask, $ticket->subject, date('r'), $ticket_sender, $ticket_sender_first, ltrim($ticket_body)), $group_settings[$ticket->team_id][DAO_GroupSettings::SETTING_CLOSE_REPLY]), 'is_autoreply' => false, 'dont_keep_copy' => true));
}
}
}
}
private function _sendForwards($event, $is_inbound)
{
@($ticket_id = $event->params['ticket_id']);
@($send_worker_id = $event->params['worker_id']);
$url_writer = DevblocksPlatform::getUrlService();
$ticket = DAO_Ticket::get($ticket_id);
// (Action) Forward Email To:
// Sanitize and combine all the destination addresses
$context_workers = CerberusContexts::getWorkers(CerberusContexts::CONTEXT_TICKET, $ticket->id);
if (!is_array($context_workers)) {
return;
}
foreach ($context_workers as $next_worker) {
$notify_emails = $next_worker->email;
if (empty($notify_emails)) {
continue;
}
}
// [TODO] This could be more efficient
$messages = DAO_Message::getMessagesByTicket($ticket_id);
$message = end($messages);
// last message
unset($messages);
$headers = $message->getHeaders();
// The whole flipping Swift section needs wrapped to catch exceptions
try {
$settings = DevblocksPlatform::getPluginSettingsService();
$reply_to = $settings->get('cerberusweb.core', CerberusSettings::DEFAULT_REPLY_FROM, CerberusSettingsDefaults::DEFAULT_REPLY_FROM);
// See if we need a group-specific reply-to
if (!empty($ticket->team_id)) {
@($group_from = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_REPLY_FROM, ''));
if (!empty($group_from)) {
$reply_to = $group_from;
}
}
$sender = DAO_Address::get($message->address_id);
$sender_email = strtolower($sender->email);
$sender_split = explode('@', $sender_email);
if (!is_array($sender_split) || count($sender_split) != 2) {
return;
}
// If return-path is blank
if (isset($headers['return-path']) && $headers['return-path'] == '<>') {
return;
}
// Ignore bounces
if ($sender_split[0] == "postmaster" || $sender_split[0] == "mailer-daemon") {
return;
}
// Ignore autoresponses autoresponses
if (isset($headers['auto-submitted']) && $headers['auto-submitted'] != 'no') {
return;
}
// Attachments
$attachments = $message->getAttachments();
$mime_attachments = array();
if (is_array($attachments)) {
foreach ($attachments as $attachment) {
if (0 == strcasecmp($attachment->display_name, 'original_message.html')) {
continue;
}
$attachment_path = APP_STORAGE_PATH . '/attachments/';
// [TODO] This is highly redundant in the codebase
if (!file_exists($attachment_path . $attachment->filepath)) {
continue;
}
$attach = Swift_Attachment::fromPath($attachment_path . $attachment->filepath);
if (!empty($attachment->display_name)) {
$attach->setFilename($attachment->display_name);
}
$mime_attachments[] = $attach;
}
}
// Send copies
$mail_service = DevblocksPlatform::getMailService();
$mailer = $mail_service->getMailer(CerberusMail::getMailerDefaults());
$mail = $mail_service->createMessage();
/* @var $mail Swift_Message */
$mail->setTo(array($notify_emails));
$mail->setFrom(array($sender->email));
$mail->setReplyTo($reply_to);
$mail->setReturnPath($reply_to);
$mail->setSubject(sprintf("[RW: %s #%s]: %s", $is_inbound ? 'inbound' : 'outbound', $ticket->mask, $ticket->subject));
$hdrs = $mail->getHeaders();
if (null !== @($msgid = $headers['message-id'])) {
$hdrs->addTextHeader('Message-Id', $msgid);
}
if (null !== @($in_reply_to = $headers['in-reply-to'])) {
$hdrs->addTextHeader('References', $in_reply_to);
$hdrs->addTextHeader('In-Reply-To', $in_reply_to);
}
$hdrs->addTextHeader('X-Mailer', 'Cerberus Helpdesk (Build ' . APP_BUILD . ')');
$hdrs->addTextHeader('Precedence', 'List');
$hdrs->addTextHeader('Auto-Submitted', 'auto-generated');
$mail->setBody($message->getContent());
// Send message attachments with watcher
if (is_array($mime_attachments)) {
foreach ($mime_attachments as $mime_attachment) {
$mail->attach($mime_attachment);
}
}
$result = $mailer->send($mail);
} catch (Exception $e) {
if (!empty($message_id)) {
$fields = array(DAO_MessageNote::MESSAGE_ID => $message_id, DAO_MessageNote::CREATED => time(), DAO_MessageNote::WORKER_ID => 0, DAO_MessageNote::CONTENT => 'Exception thrown while sending watcher email: ' . $e->getMessage(), DAO_MessageNote::TYPE => Model_MessageNote::TYPE_ERROR);
DAO_MessageNote::create($fields);
}
}
}
function render()
{
$tpl = DevblocksPlatform::getTemplateService();
$translate = DevblocksPlatform::getTranslationService();
$response = DevblocksPlatform::getHttpResponse();
$path = $response->path;
array_shift($path);
// iphone
array_shift($path);
// tickets
$action = array_shift($path);
// current action
switch ($action) {
case 'display':
$feedback_id = array_shift($path);
$feedbackEntry = DAO_FeedbackEntry::get($feedback_id);
if (!empty($feedbackEntry->quote_address_id)) {
if (null != ($address = DAO_Address::get($feedbackEntry->quote_address_id))) {
$tpl->assign('address', $address);
}
}
$tpl->assign('feedbackEntry', $feedbackEntry);
$tpl->display('file:' . $this->_TPL_PATH . 'feedback/display.tpl');
break;
default:
$defaults = new C4_AbstractViewModel();
$defaults->class_name = 'View_FeedbackEntry_iPhone';
$defaults->id = self::VIEW_FEEDBACK;
$defaults->name = $translate->_('feedback.activity.tab');
$defaults->view_columns = array(SearchFields_FeedbackEntry::LOG_DATE, SearchFields_FeedbackEntry::ADDRESS_EMAIL, SearchFields_FeedbackEntry::SOURCE_URL, SearchFields_FeedbackEntry::QUOTE_MOOD);
$defaults->renderSortBy = SearchFields_FeedbackEntry::LOG_DATE;
$defaults->renderSortAsc = 0;
$view = C4_AbstractViewLoader::getView(self::VIEW_FEEDBACK, $defaults);
$tpl->assign('view', $view);
$tpl->display('file:' . $this->_TPL_PATH . 'feedback/home.tpl');
break;
}
}
