public function perform() { $args = $this->args; $message = $args['message']; $type = $message['msgType']; $content = $message['content']; $WEConnectAccountInfo = $args['account']; $WEConnectUserInfo = $args['user']; $accountId = new \MongoId($args['accountId']); $accountInfoType = null; $source = null; switch ($WEConnectAccountInfo['channel']) { case 'WEIBO': $source = ChatConversation::TYPE_WEIBO; $accountInfoType = 'WEIBO'; break; case 'ALIPAY': $source = ChatConversation::TYPE_ALIPAY; $accountInfoType = 'ALIPAY'; break; case 'WEIXIN': $source = ChatConversation::TYPE_WECHAT; $accountInfoType = $WEConnectAccountInfo['accountType']; break; default: throw new BadRequestHttpException("Unsupported channel type"); break; } $client = ['nick' => $WEConnectUserInfo['nickname'], 'avatar' => $WEConnectUserInfo['headerImgUrl'], 'openId' => $WEConnectUserInfo['id'], 'originId' => $WEConnectUserInfo['originId'], 'source' => $source, 'sourceChannel' => $WEConnectUserInfo['accountId'], 'accountId' => $accountId, 'accountInfo' => ['type' => $accountInfoType, 'name' => $WEConnectAccountInfo['name']]]; ResqueUtil::log(['message' => 'get message from wechat', 'WEConnectAccountInfo' => $WEConnectAccountInfo, 'WEConnectUserInfo' => $WEConnectUserInfo, 'accountId' => $accountId]); if (empty($type) || empty($content)) { ResqueUtil::log(['message' => 'missing required fields', 'senario' => 'accepting messages from WeConnect', 'WEConnectAccountInfo' => $WEConnectAccountInfo, 'WEConnectUserInfo' => $WEConnectUserInfo]); HelpDesk::sendSystemReplyByType($client, $accountId, HelpDeskSetting::REPLY_ERROR); return; } try { if ('EVENT' === $type) { switch ($content) { case 'CONNECT': $isInWorkingHour = HelpDeskSetting::isInWorkingHours($accountId); if ($isInWorkingHour) { if (empty($WEConnectAccountInfo)) { ResqueUtil::log(['message' => 'Account parameters missing', 'senario' => 'Wechat message, event connect']); HelpDesk::sendSystemReplyByType($client, $accountId, HelpDeskSetting::REPLY_ERROR); return; } //check if the wechat enduser has connected to a helpdesk $conversation = ChatConversation::findOpenByClientId($WEConnectUserInfo['id'], $accountId); if (!empty($conversation)) { ResqueUtil::log(['message' => 'Have connect to helpdesk already', 'senario' => 'Wechat message, event connect', 'user' => $WEConnectUserInfo, 'accountId' => $accountId]); HelpDesk::sendSystemReplyByType($client, $accountId, HelpDeskSetting::REPLY_CUSTOM, ChatConversation::NO_DUPLICATE_CLIENT); return; } return HelpDesk::connect($client, $accountId); } else { //send the disconnect event to WeConnect Yii::$app->weConnect->sendCustomerServiceMessage($WEConnectUserInfo['id'], $WEConnectUserInfo['accountId'], ['msgType' => ChatConversation::WECHAT_MESSAGE_TYPE_EVENT, 'content' => 'DISCONNECT']); HelpDesk::sendSystemReplyByType($client, $accountId, HelpDeskSetting::REPLY_NONWORKING); } break; case 'DISCONNECT': //get the conversationId $conversation = ChatConversation::findOpenByClientId($WEConnectUserInfo['id'], $accountId, ['type' => 'left']); if (empty($conversation)) { return ['status' => 'ok']; } //disconnect return HelpDesk::disconnect($conversation->_id, ['type' => 'brake']); break; default: throw new BadRequestHttpException("Unsupported event content type"); break; } } else { //get the conversation information $conversation = ChatConversation::findOpenByClientId($WEConnectUserInfo['id'], $accountId); if (empty($conversation)) { $pendingClient = PendingClient::findOne(['openId' => $WEConnectUserInfo['id'], 'accountId' => $accountId]); if (!empty($pendingClient)) { HelpDesk::sendSystemReplyByType($client, $accountId, HelpDeskSetting::REPLY_WAITTING); return ['status' => 'ok']; } else { return HelpDesk::connect($client, $accountId); } } $desk = $conversation->desk; $desk['id'] = (string) $desk['id']; $client = $conversation->client; $sentTime = TimeUtil::msTime(); //trigger send message event $name = ChatConversation::EVENT_CHAT_MESSAGE; $data = ['conversationId' => (string) $conversation->_id, 'desk' => $desk, 'client' => $client, 'chatMessage' => ['content' => ['msgType' => $type, 'body' => $content], 'sentTime' => $sentTime], 'isReply' => false]; //add chatMessage record $chatMessage = ChatMessage::saveRecord(['msgType' => $type, 'body' => $content], $sentTime, false, $conversation->_id, $accountId); //helpDesk web client message $channels = [ChatConversation::getChannelName($desk['id'], $client['openId'])]; $data['messageId'] = (string) $chatMessage->_id; Yii::$app->tuisongbao->triggerEvent($name, $data, $channels); //helpDesk mobile client message $pushExtra = ['messageId' => (string) $chatMessage->_id, 'openId' => $client['openId'], 'conversationId' => (string) $conversation->_id, 'sentTime' => $chatMessage->sentTime]; $pushMessage = empty($client['nick']) ? $content : $client['nick'] . ':' . $content; ChatConversation::pushMessage($desk['id'], ChatConversation::EVENT_CHAT_MESSAGE, $pushExtra, $pushMessage); return ['status' => 'ok']; } } catch (Exception $e) { LogUtil::error(['message' => $e->getMessage()], 'helpdesk'); return HelpDesk::sendSystemReplyByType($client, $account, HelpDeskSetting::REPLY_ERROR); } }
/** * Tranfer client to another helpdesk * * <b>Request Type: </b>POST<br/> * <b>Request Endpoint: </b>http://{server-domain}/api/chat/conversation/transfer * <b>Summary: </b> This api is for transfer helpdesk.<br/> * * <b>Request Parameters: </b><br/> * accesstoken: string<br/> * deskId: string, id of the desk.<br/> * clientOpenId: string, the openId of the client.<br/> * conversationId: string, the id of chatConversation.<br/> * targetDeskId: string, the id of the target desk * * <b>Response Example: </b><br/> * { * "status" => "ok" * } */ public function actionTransfer() { $cache = Yii::$app->cache; $targetDeskId = $this->getParams('targetDeskId'); $conversationId = $this->getParams('conversationId'); $accountId = $this->getAccountId(); $conversations = $cache->get('conversations' . $accountId); if ($conversations) { $lastChatConversation = ChatConversation::findByPk(new \MongoId($conversationId)); if ($lastChatConversation->status === ChatConversation::STATUS_CLOSED) { throw new BadRequestHttpException('ChatConversation has been closed'); } $client = $lastChatConversation->client; $clientOpenId = $lastChatConversation->client['openId']; $deskMongoId = $lastChatConversation->desk['id']; $deskId = (string) $deskMongoId; $targetDeskMongoId = new \MongoId($targetDeskId); $helpDesk = HelpDesk::findByPk($deskMongoId); $targetHelpDesk = HelpDesk::findByPk($targetDeskMongoId); $maxClientLimit = HelpDeskSetting::getMaxClientCount($accountId); if ($targetHelpDesk->clientCount >= $maxClientLimit) { throw new BadRequestHttpException('Target helpdesk has exceed the max serve number'); } // Set the previous chat conversation status to 'closed' $lastChatConversation->status = ChatConversation::STATUS_CLOSED; if (!$lastChatConversation->update()) { LogUtil::error(['message' => 'Update previous helpdesk chatConversation status failed', 'error' => $lastChatConversation->errors], 'helpdesk'); throw new ServerErrorHttpException('Update previous helpdesk chatConversation status failed'); } else { HelpDesk::decClientCount($deskMongoId); } // Remove the client from original desk client list, and add to transfered desk client list foreach ($conversations[$deskId] as $index => $openId) { if ($openId == $clientOpenId) { unset($conversations[$deskId][$index]); } } $conversations[$targetDeskId][] = $clientOpenId; Yii::$app->cache->set('conversations' . $accountId, $conversations); // Create chatConversation record in db $chatConversation = ChatConversation::saveRecord($targetHelpDesk, $client, ChatConversation::STATUS_OPEN, $accountId); // Generate response data $newChannelName = ChatConversation::getChannelName($targetDeskId, $clientOpenId); $lastChatTime = ChatConversation::getLastChatTime($targetDeskMongoId, $clientOpenId, $accountId); $chatTimes = ChatConversation::getChatTimes($clientOpenId, $accountId); $previousDesk = $lastChatConversation->desk; $previousDesk['id'] = $deskId; $desk = $chatConversation->desk; $desk['id'] = $targetDeskId; $data = ['conversationId' => (string) $chatConversation->_id, 'desk' => $desk, 'previousDesk' => $previousDesk, 'client' => $client, 'channel' => $newChannelName, 'lastChatTime' => $lastChatTime, 'chatTimes' => $chatTimes, 'startTime' => TimeUtil::msTime()]; // Trigger transfer event to global channel, and the desk-client channel to make the client change listening channel Yii::$app->tuisongbao->triggerEvent(ChatConversation::EVENT_DESK_TRANSFER, $data, [ChatConversation::CHANNEL_GLOBAL . $accountId, $lastChatConversation->conversation]); // Push state $pushExtra = ['openId' => $clientOpenId, 'conversationId' => (string) $chatConversation->_id, 'previousDeskId' => $deskId, 'sentTime' => TimeUtil::msTime()]; $previousDeskName = empty($previousDesk['name']) ? '' : $previousDesk['name']; $pushMessage = str_replace('{desk}', $previousDeskName, ChatConversation::PUSH_MESSAGE_TRANSFER); ChatConversation::pushMessage($previousDesk['id'], ChatConversation::EVENT_DESK_TRANSFER, $pushExtra); ChatConversation::pushMessage($desk['id'], ChatConversation::EVENT_DESK_TRANSFER, $pushExtra, $pushMessage); LogUtil::info(['event' => ChatConversation::EVENT_DESK_TRANSFER, 'desk' => $desk, 'previousDesk' => $previousDesk, 'client' => $client], 'helpdesk'); return array_merge($data, ['status' => 'ok']); } }
/** * HelpDesk offline * @param string $deskId * @param MongoId $accountId * @param Object $extra * @return array */ public static function leave($deskId, $accountId, $extra) { $cache = Yii::$app->cache; //remove it from conversation caches $conversations = $cache->get('conversations' . $accountId); unset($conversations[$deskId]); $cache->set('conversations' . $accountId, $conversations); //remove it from online caches self::cacheOnlineDesks($deskId, (string) $accountId, ChatConversation::EVENT_USER_REMOVED); //remove the helpdesk ping time $onlineHelpDesks = $cache->get(HelpDesk::CACHE_PREFIX_HELPDESK_PING . $accountId); unset($onlineHelpDesks[$deskId]); $cache->set(HelpDesk::CACHE_PREFIX_HELPDESK_PING . $accountId, $onlineHelpDesks); //get the conversation records in db according to the deskId $conversationInstances = ChatConversation::findOpenByDeskId(new \MongoId($deskId), $accountId); foreach ($conversationInstances as $conversationInstance) { $clientTemp = $conversationInstance->client; $desk = $conversationInstance->desk; //trigger deskLeft event $data = ['conversationId' => (string) $conversationInstance['_id'], 'desk' => $desk, 'client' => $clientTemp, 'extra' => $extra, 'sentTime' => TimeUtil::msTime()]; $channels = [ChatConversation::getChannelName($deskId, $clientTemp['openId'])]; Yii::$app->tuisongbao->triggerEvent(ChatConversation::EVENT_DESK_LEFT, $data, $channels); //set the status of the chatConversation to "closed" ChatConversation::closeById($conversationInstance['_id']); HelpDesk::sendSystemReplyByType($clientTemp, $accountId, isset($extra['type']) ? $extra['type'] : HelpDeskSetting::REPLY_CLOSE); } //flush the client count in db helpDesk::flushClientCount(new \MongoId($deskId)); LogUtil::info(['event' => 'deskLeft', 'deskId' => $deskId], 'helpdesk'); return ['status' => 'ok']; }