public function perform()
{
$args = $this->args;
$message = $args['message'];
$type = $message['msgType'];
$content = $message['content'];
$WEConnectAccountInfo = $args['account'];
$WEConnectUserInfo = $args['user'];
$accountId = new \MongoId($args['accountId']);
$accountInfoType = null;
$source = null;
switch ($WEConnectAccountInfo['channel']) {
case 'WEIBO':
$source = ChatConversation::TYPE_WEIBO;
$accountInfoType = 'WEIBO';
break;
case 'ALIPAY':
$source = ChatConversation::TYPE_ALIPAY;
$accountInfoType = 'ALIPAY';
break;
case 'WEIXIN':
$source = ChatConversation::TYPE_WECHAT;
$accountInfoType = $WEConnectAccountInfo['accountType'];
break;
default:
throw new BadRequestHttpException("Unsupported channel type");
break;
}
$client = ['nick' => $WEConnectUserInfo['nickname'], 'avatar' => $WEConnectUserInfo['headerImgUrl'], 'openId' => $WEConnectUserInfo['id'], 'originId' => $WEConnectUserInfo['originId'], 'source' => $source, 'sourceChannel' => $WEConnectUserInfo['accountId'], 'accountId' => $accountId, 'accountInfo' => ['type' => $accountInfoType, 'name' => $WEConnectAccountInfo['name']]];
ResqueUtil::log(['message' => 'get message from wechat', 'WEConnectAccountInfo' => $WEConnectAccountInfo, 'WEConnectUserInfo' => $WEConnectUserInfo, 'accountId' => $accountId]);
if (empty($type) || empty($content)) {
ResqueUtil::log(['message' => 'missing required fields', 'senario' => 'accepting messages from WeConnect', 'WEConnectAccountInfo' => $WEConnectAccountInfo, 'WEConnectUserInfo' => $WEConnectUserInfo]);
HelpDesk::sendSystemReplyByType($client, $accountId, HelpDeskSetting::REPLY_ERROR);
return;
}
try {
if ('EVENT' === $type) {
switch ($content) {
case 'CONNECT':
$isInWorkingHour = HelpDeskSetting::isInWorkingHours($accountId);
if ($isInWorkingHour) {
if (empty($WEConnectAccountInfo)) {
ResqueUtil::log(['message' => 'Account parameters missing', 'senario' => 'Wechat message, event connect']);
HelpDesk::sendSystemReplyByType($client, $accountId, HelpDeskSetting::REPLY_ERROR);
return;
}
//check if the wechat enduser has connected to a helpdesk
$conversation = ChatConversation::findOpenByClientId($WEConnectUserInfo['id'], $accountId);
if (!empty($conversation)) {
ResqueUtil::log(['message' => 'Have connect to helpdesk already', 'senario' => 'Wechat message, event connect', 'user' => $WEConnectUserInfo, 'accountId' => $accountId]);
HelpDesk::sendSystemReplyByType($client, $accountId, HelpDeskSetting::REPLY_CUSTOM, ChatConversation::NO_DUPLICATE_CLIENT);
return;
}
return HelpDesk::connect($client, $accountId);
} else {
//send the disconnect event to WeConnect
Yii::$app->weConnect->sendCustomerServiceMessage($WEConnectUserInfo['id'], $WEConnectUserInfo['accountId'], ['msgType' => ChatConversation::WECHAT_MESSAGE_TYPE_EVENT, 'content' => 'DISCONNECT']);
HelpDesk::sendSystemReplyByType($client, $accountId, HelpDeskSetting::REPLY_NONWORKING);
}
break;
case 'DISCONNECT':
//get the conversationId
$conversation = ChatConversation::findOpenByClientId($WEConnectUserInfo['id'], $accountId, ['type' => 'left']);
if (empty($conversation)) {
return ['status' => 'ok'];
}
//disconnect
return HelpDesk::disconnect($conversation->_id, ['type' => 'brake']);
break;
default:
throw new BadRequestHttpException("Unsupported event content type");
break;
}
} else {
//get the conversation information
$conversation = ChatConversation::findOpenByClientId($WEConnectUserInfo['id'], $accountId);
if (empty($conversation)) {
$pendingClient = PendingClient::findOne(['openId' => $WEConnectUserInfo['id'], 'accountId' => $accountId]);
if (!empty($pendingClient)) {
HelpDesk::sendSystemReplyByType($client, $accountId, HelpDeskSetting::REPLY_WAITTING);
return ['status' => 'ok'];
} else {
return HelpDesk::connect($client, $accountId);
}
}
$desk = $conversation->desk;
$desk['id'] = (string) $desk['id'];
$client = $conversation->client;
$sentTime = TimeUtil::msTime();
//trigger send message event
$name = ChatConversation::EVENT_CHAT_MESSAGE;
$data = ['conversationId' => (string) $conversation->_id, 'desk' => $desk, 'client' => $client, 'chatMessage' => ['content' => ['msgType' => $type, 'body' => $content], 'sentTime' => $sentTime], 'isReply' => false];
//add chatMessage record
$chatMessage = ChatMessage::saveRecord(['msgType' => $type, 'body' => $content], $sentTime, false, $conversation->_id, $accountId);
//helpDesk web client message
$channels = [ChatConversation::getChannelName($desk['id'], $client['openId'])];
$data['messageId'] = (string) $chatMessage->_id;
Yii::$app->tuisongbao->triggerEvent($name, $data, $channels);
//helpDesk mobile client message
$pushExtra = ['messageId' => (string) $chatMessage->_id, 'openId' => $client['openId'], 'conversationId' => (string) $conversation->_id, 'sentTime' => $chatMessage->sentTime];
$pushMessage = empty($client['nick']) ? $content : $client['nick'] . '：' . $content;
ChatConversation::pushMessage($desk['id'], ChatConversation::EVENT_CHAT_MESSAGE, $pushExtra, $pushMessage);
return ['status' => 'ok'];
}
} catch (Exception $e) {
LogUtil::error(['message' => $e->getMessage()], 'helpdesk');
return HelpDesk::sendSystemReplyByType($client, $account, HelpDeskSetting::REPLY_ERROR);
}
}
/**
* Tranfer client to another helpdesk
*
* <b>Request Type: </b>POST<br/>
* <b>Request Endpoint: </b>http://{server-domain}/api/chat/conversation/transfer
* <b>Summary: </b> This api is for transfer helpdesk.<br/>
*
* <b>Request Parameters: </b><br/>
* accesstoken: string<br/>
* deskId: string, id of the desk.<br/>
* clientOpenId: string, the openId of the client.<br/>
* conversationId: string, the id of chatConversation.<br/>
* targetDeskId: string, the id of the target desk
*
* <b>Response Example: </b><br/>
* {
* "status" => "ok"
* }
*/
public function actionTransfer()
{
$cache = Yii::$app->cache;
$targetDeskId = $this->getParams('targetDeskId');
$conversationId = $this->getParams('conversationId');
$accountId = $this->getAccountId();
$conversations = $cache->get('conversations' . $accountId);
if ($conversations) {
$lastChatConversation = ChatConversation::findByPk(new \MongoId($conversationId));
if ($lastChatConversation->status === ChatConversation::STATUS_CLOSED) {
throw new BadRequestHttpException('ChatConversation has been closed');
}
$client = $lastChatConversation->client;
$clientOpenId = $lastChatConversation->client['openId'];
$deskMongoId = $lastChatConversation->desk['id'];
$deskId = (string) $deskMongoId;
$targetDeskMongoId = new \MongoId($targetDeskId);
$helpDesk = HelpDesk::findByPk($deskMongoId);
$targetHelpDesk = HelpDesk::findByPk($targetDeskMongoId);
$maxClientLimit = HelpDeskSetting::getMaxClientCount($accountId);
if ($targetHelpDesk->clientCount >= $maxClientLimit) {
throw new BadRequestHttpException('Target helpdesk has exceed the max serve number');
}
// Set the previous chat conversation status to 'closed'
$lastChatConversation->status = ChatConversation::STATUS_CLOSED;
if (!$lastChatConversation->update()) {
LogUtil::error(['message' => 'Update previous helpdesk chatConversation status failed', 'error' => $lastChatConversation->errors], 'helpdesk');
throw new ServerErrorHttpException('Update previous helpdesk chatConversation status failed');
} else {
HelpDesk::decClientCount($deskMongoId);
}
// Remove the client from original desk client list, and add to transfered desk client list
foreach ($conversations[$deskId] as $index => $openId) {
if ($openId == $clientOpenId) {
unset($conversations[$deskId][$index]);
}
}
$conversations[$targetDeskId][] = $clientOpenId;
Yii::$app->cache->set('conversations' . $accountId, $conversations);
// Create chatConversation record in db
$chatConversation = ChatConversation::saveRecord($targetHelpDesk, $client, ChatConversation::STATUS_OPEN, $accountId);
// Generate response data
$newChannelName = ChatConversation::getChannelName($targetDeskId, $clientOpenId);
$lastChatTime = ChatConversation::getLastChatTime($targetDeskMongoId, $clientOpenId, $accountId);
$chatTimes = ChatConversation::getChatTimes($clientOpenId, $accountId);
$previousDesk = $lastChatConversation->desk;
$previousDesk['id'] = $deskId;
$desk = $chatConversation->desk;
$desk['id'] = $targetDeskId;
$data = ['conversationId' => (string) $chatConversation->_id, 'desk' => $desk, 'previousDesk' => $previousDesk, 'client' => $client, 'channel' => $newChannelName, 'lastChatTime' => $lastChatTime, 'chatTimes' => $chatTimes, 'startTime' => TimeUtil::msTime()];
// Trigger transfer event to global channel, and the desk-client channel to make the client change listening channel
Yii::$app->tuisongbao->triggerEvent(ChatConversation::EVENT_DESK_TRANSFER, $data, [ChatConversation::CHANNEL_GLOBAL . $accountId, $lastChatConversation->conversation]);
// Push state
$pushExtra = ['openId' => $clientOpenId, 'conversationId' => (string) $chatConversation->_id, 'previousDeskId' => $deskId, 'sentTime' => TimeUtil::msTime()];
$previousDeskName = empty($previousDesk['name']) ? '' : $previousDesk['name'];
$pushMessage = str_replace('{desk}', $previousDeskName, ChatConversation::PUSH_MESSAGE_TRANSFER);
ChatConversation::pushMessage($previousDesk['id'], ChatConversation::EVENT_DESK_TRANSFER, $pushExtra);
ChatConversation::pushMessage($desk['id'], ChatConversation::EVENT_DESK_TRANSFER, $pushExtra, $pushMessage);
LogUtil::info(['event' => ChatConversation::EVENT_DESK_TRANSFER, 'desk' => $desk, 'previousDesk' => $previousDesk, 'client' => $client], 'helpdesk');
return array_merge($data, ['status' => 'ok']);
}
}
/**
* HelpDesk offline
* @param string $deskId
* @param MongoId $accountId
* @param Object $extra
* @return array
*/
public static function leave($deskId, $accountId, $extra)
{
$cache = Yii::$app->cache;
//remove it from conversation caches
$conversations = $cache->get('conversations' . $accountId);
unset($conversations[$deskId]);
$cache->set('conversations' . $accountId, $conversations);
//remove it from online caches
self::cacheOnlineDesks($deskId, (string) $accountId, ChatConversation::EVENT_USER_REMOVED);
//remove the helpdesk ping time
$onlineHelpDesks = $cache->get(HelpDesk::CACHE_PREFIX_HELPDESK_PING . $accountId);
unset($onlineHelpDesks[$deskId]);
$cache->set(HelpDesk::CACHE_PREFIX_HELPDESK_PING . $accountId, $onlineHelpDesks);
//get the conversation records in db according to the deskId
$conversationInstances = ChatConversation::findOpenByDeskId(new \MongoId($deskId), $accountId);
foreach ($conversationInstances as $conversationInstance) {
$clientTemp = $conversationInstance->client;
$desk = $conversationInstance->desk;
//trigger deskLeft event
$data = ['conversationId' => (string) $conversationInstance['_id'], 'desk' => $desk, 'client' => $clientTemp, 'extra' => $extra, 'sentTime' => TimeUtil::msTime()];
$channels = [ChatConversation::getChannelName($deskId, $clientTemp['openId'])];
Yii::$app->tuisongbao->triggerEvent(ChatConversation::EVENT_DESK_LEFT, $data, $channels);
//set the status of the chatConversation to "closed"
ChatConversation::closeById($conversationInstance['_id']);
HelpDesk::sendSystemReplyByType($clientTemp, $accountId, isset($extra['type']) ? $extra['type'] : HelpDeskSetting::REPLY_CLOSE);
}
//flush the client count in db
helpDesk::flushClientCount(new \MongoId($deskId));
LogUtil::info(['event' => 'deskLeft', 'deskId' => $deskId], 'helpdesk');
return ['status' => 'ok'];
}
