static function getCalFormat($format = '') { $format = FSS_Helper::getFormat($format); $data = array('a', 'b', 'c', 'd', 'e', 'f', 'g', 'h', 'i', 'j', 'k', 'l', 'm', 'n', 'o', 'p', 'q', 'r', 's', 't', 'u', 'v', 'w', 'x', 'y', 'z'); foreach ($data as $letter) { $format = str_replace($letter, "%" . $letter, $format); $format = str_replace(strtoupper($letter), "%" . strtoupper($letter), $format); } return $format; }
function doReply() { $this->ticketid = FSS_Input::getInt('ticketid'); $this->ticket = new SupportTicket(); if (!$this->ticket->load($this->ticketid)) { return JError::raiseWarning(404, JText::_('Ticket not found')); } $this->ticket->loadAll(); if (FSS_Settings::get('time_tracking') != "") { if (FSS_Settings::get('time_tracking_type') == 'se') { $this->time_start = FSS_Helper::Date(time(), FSS_DATE_CUSTOM, "H:i:s"); $this->time_end = FSS_Helper::Date(time(), FSS_DATE_CUSTOM, "H:i:s"); } elseif (FSS_Settings::get('time_tracking_type') == 'tm') { $this->time_start = FSS_Helper::Date(time(), FSS_DATE_CUSTOM, FSS_Helper::getFormat()); $this->time_end = FSS_Helper::Date(time(), FSS_DATE_CUSTOM, FSS_Helper::getFormat()); } else { $this->taken_hours = 0; $this->taken_mins = 0; } } if (FSS_Settings::get('time_tracking') == "auto") { $session = JFactory::getSession(); $taken = $session->get('ticket_' . $this->ticket->id . "_opened"); if (FSS_Settings::get('time_tracking_type') == 'se') { $document = JFactory::getDocument(); $document->addScript(JURI::root() . 'components/com_fss/assets/js/bootstrap/bootstrap-timepicker.min.js'); $document->addScriptDeclaration("jQuery(document).ready(function () {jQuery('#timetaken_start').timepicker({minuteStep:5, showMeridian: false});jQuery('#timetaken_end').timepicker({minuteStep:5, showMeridian: false});});"); $this->time_start = FSS_Helper::Date($taken, FSS_DATE_CUSTOM, "H:i:s"); } else { if ($taken > 0) { $taken = time() - $taken; } $this->time_taken = $taken; $taken = ceil($taken / 60); $this->taken_hours = floor($taken / 60); $this->taken_mins = $taken % 60 + 1; } } $this->fields = FSSCF::GetCustomFields($this->ticket->id, $this->ticket->prod_id, $this->ticket->ticket_dept_id, 3); $this->fieldvalues = FSSCF::GetTicketValues($this->ticket->id, $this->ticket); $pathway = JFactory::getApplication()->getPathway(); $pathway->addItem(JText::_("SUPPORT"), FSSRoute::_('index.php?option=com_fss&view=admin_support&tickets=' . $this->ticket_view, false)); $pathway->addItem(JText::_("VIEW_TICKET") . " : " . $this->ticket->reference . " - " . $this->ticket->title, FSSRoute::_('index.php?option=com_fss&view=admin_support&tickets=' . $this->ticket_view . "&ticketid=" . $this->ticket->id, false)); $this->reply_type = FSS_Input::getCmd('type', 'reply'); if ($this->reply_type == "") { $this->reply_type = "reply"; } switch ($this->reply_type) { case 'reply': $this->reply_title = "REPLY_TO_SUPORT_TICKET"; $this->reply_button = "POST_REPLY"; $pathway->addItem(JText::_("POST_REPLY")); break; case 'private': $this->reply_title = "ADD_HANDLER_COMMENT_TO_TICKET"; $this->reply_button = "POST_COMMENT"; $pathway->addItem(JText::_("ADD_COMMENT")); break; case 'user': $this->reply_title = "FORWARD_TICKET_TO_A_DIFFERENT_USER"; $this->reply_button = "FORWARD_TICKET"; if ($this->ticket->user_id > 0) { $user = JFactory::getUser($this->ticket->user_id); } else { $user = new stdClass(); $user->username = $this->ticket->email; $user->name = $this->ticket->unregname; } $this->user = $user; $pathway->addItem(JText::_("FORWARD_TO_USER")); break; case 'product': $this->reply_title = "FORWARD_TICKET_TO_A_DIFFERENT_DEPARTMENT"; $this->reply_button = "FORWARD_TICKET"; $this->handlers = SupportUsers::getHandlers(false, true); $pathway->addItem(JText::_("FORWARD_TO_DEPARTMENT")); break; case 'handler': $this->reply_title = "FORWARD_TICKET_TO_A_DIFFERENT_HANDLER"; $this->reply_button = "FORWARD_TICKET"; $this->handlers = SupportUsers::getHandlers(false, true); $pathway->addItem(JText::_("FORWARD_TO_HANDLER")); break; } $this->draft = FSS_Input::getInt('draft'); $this->user_message = $this->loadDraft($this->draft); $this->support_assign_reply = FSS_Settings::get('support_assign_reply'); FSS_Helper::IncludeModal(); FSS_Helper::AddSCEditor(); parent::_display(); }