function loadLockedUsers()
{
$user_id = JFactory::getUser()->id;
foreach ($this->tickets as $ticket) {
$cotime = FSS_Helper::GetDBTime() - strtotime($ticket->checked_out_time);
if ($cotime < FSS_Settings::get('support_lock_time') && $ticket->checked_out != $user_id) {
$ticket->co_user = JFactory::getUser($ticket->checked_out);
}
}
}
static function forAdmin(&$parser, $ticket = null, $custom_fields = null)
{
$parser->Clear();
self::core($parser, $ticket, $custom_fields);
if ($ticket) {
$title = $ticket->getTitle();
$parser->SetVar('link', FSSRoute::_('index.php?option=com_fss&view=admin_support&layout=ticket&ticketid=' . $ticket->id));
$parser->SetVar('checkbox', "<input type='checkbox' class='ticket_cb' style='display: none' id='ticket_cb_{$ticket->id}' name='ticket_{$ticket->id}'>");
$parser->SetVar('subject', "<input type='checkbox' class='ticket_cb' style='display: none' id='ticket_cb_{$ticket->id}' name='ticket_{$ticket->id}'><a href='" . FSSRoute::_('index.php?option=com_fss&view=admin_support&layout=ticket&ticketid=' . $ticket->id) . "'>" . $title . "</a>");
$parser->SetVar('subject_text', $title);
$cotime = FSS_Helper::GetDBTime() - strtotime($ticket->checked_out_time);
if ($cotime < FSS_Settings::get('support_lock_time') && $ticket->checked_out != JFactory::getUser()->id && $ticket->checked_out > 0) {
$html = "<div>" . $ticket->co_user->name . " (" . $ticket->co_user->email . ")</div>";
$parser->SetVar('lock', "<img class='fssTip' title='<b>Ticket locked</b><br />" . htmlentities($html, ENT_QUOTES, "utf-8") . "' src='" . JURI::root(true) . "/components/com_fss/assets/images/lock.png'>");
}
if (!FSS_Settings::get('support_hide_tags')) {
if (isset($ticket->tags) && count($ticket->tags) > 0) {
$html = "";
foreach ($ticket->tags as $tag) {
$html .= "<div>" . $tag . "</div>";
}
$parser->SetVar('tags', "<img class='fssTip' title='" . htmlentities($html, ENT_QUOTES, "utf-8") . "' src='" . JURI::root(true) . "/components/com_fss/assets/images/tag.png'>");
}
}
if (isset($ticket->attach) && count($ticket->attach) > 0) {
$html = "";
foreach ($ticket->attach as $attach) {
$html .= "<div>" . $attach->filename . " (" . FSS_Helper::display_filesize($attach->size) . ")</div>";
}
$parser->SetVar('attach', "<img class='fssTip' title='" . htmlentities($html, ENT_QUOTES, "utf-8") . "' src='" . JURI::root(true) . "/components/com_fss/assets/images/attach.png'>");
}
$parser->SetVar('icons', '');
if (FSS_Settings::get('support_show_msg_counts')) {
$parser->SetVar("msgcount_total", $ticket->msgcount['total']);
$parser->SetVar("msgcount_user", $ticket->msgcount['0']);
$parser->SetVar("msgcount_handler", $ticket->msgcount['1']);
$parser->SetVar("msgcount_private", $ticket->msgcount['2']);
$parser->SetVar("msgcount_draft", $ticket->msgcount['4']);
$tip = "<strong>" . $ticket->msgcount['total'] . " " . JText::_('MESSAGES') . ":</strong><br>";
if ($ticket->msgcount['0'] > 0) {
$tip .= $ticket->msgcount['0'] . " " . JText::_('USER') . "<br>";
}
if ($ticket->msgcount['1'] > 0) {
$tip .= $ticket->msgcount['1'] . " " . JText::_('HANDLER') . "<br>";
}
if ($ticket->msgcount['2'] > 0) {
$tip .= $ticket->msgcount['2'] . " " . JText::_('PRIVATE') . "<br>";
}
if ($ticket->msgcount['4'] > 0) {
$tip .= $ticket->msgcount['4'] . " " . JText::_('DRAFT') . "<br>";
}
$parser->SetVar('msgcnt', "<span class='fssTip label label-default' title='" . htmlentities($tip, ENT_QUOTES, "utf-8") . "'>" . $ticket->msgcount['total'] . "</span>");
}
$parser->SetVar("source", $ticket->source);
$delete = "<a class='pull-right btn btn-default btn-mini' href='" . FSSRoute::_('index.php?option=com_fss&view=admin_support&task=archive.delete&tickets=' . FSS_Input::getCmd('tickets') . '&ticketid=' . $ticket->id) . "'>";
$delete .= JText::_("DELETE") . "</a>";
$parser->SetVar('deletebutton', $delete);
$archive = "<a class='pull-right btn btn-default btn-mini' href='" . FSSRoute::_('index.php?option=com_fss&view=admin_support&task=archive.archive&tickets=' . FSS_Input::getCmd('tickets') . '&ticketid=' . $ticket->id) . "'>";
$archive .= JText::_("ARCHIVE") . "</a>";
$parser->SetVar('archivebutton', $archive);
$handler_highlight = '<span class="fssTip label label-warning pull-right" title="' . JText::_('UNASSIGNED_TICKET') . '">' . $parser->GetVar('handlername') . '</span>';
if ($ticket->admin_id == JFactory::getUser()->id) {
$handler_highlight = '<span class="fssTip label label-success pull-right" title="' . JText::_('MY_TICKET') . '">' . $parser->GetVar('handlername') . '</span>';
} else {
if ($ticket->admin_id > 0) {
$handler_highlight = '<span class="fssTip label label-info pull-right" title="' . JText::_('OTHER_HANDLERS_TICKET') . '">' . $parser->GetVar('handlername') . '</span>';
}
}
$parser->SetVar('handler_tag', $handler_highlight);
$style = "";
//$trhl = " onmouseover='highlightticket({$ticket->id})' onmouseout='unhighlightticket({$ticket->id})' ";
$trhl = " ";
// no longer highlighting tickets!
$priority = $ticket->getPriority();
if ($priority->backcolor) {
$style .= "background-color: {$priority->backcolor};";
}
if (FSS_Settings::get('support_entire_row')) {
$style .= "cursor: pointer;";
$trhl .= " onclick='window.location=\"" . FSSRoute::_('index.php?option=com_fss&view=admin_support&layout=ticket&ticketid=' . $ticket->id) . "\"' ";
}
$trhl .= " style='{$style}' ";
$parser->SetVar('trhl', $trhl);
$parser->SetVar('class', static::$rowclass . " ticket_{$ticket->id}");
if (static::$rowclass == "odd") {
static::$rowclass = "even";
} else {
static::$rowclass = "odd";
}
}
$parser->SetVar("hidehandler", FSS_Settings::get('support_hide_handler') == 1);
$parser->SetVar("candelete", FSS_Settings::get('support_delete'));
}
function isLocked()
{
if (empty($this->locked)) {
$cotime = FSS_Helper::GetDBTime();
-strtotime($this->checked_out_time);
$this->locked = false;
if ($cotime < FSS_Settings::get('support_lock_time') && $this->checked_out != JFactory::getUser()->id && $this->checked_out != 0) {
$this->locked = true;
}
}
return $this->locked;
}