function GetResponsibleList($userID, $CMGM = null, $CMUGM = null, $SG = null)
{
$condition = "";
if ($CMGM != null) {
$condition .= "\n\t\t\t\t\t\t\tAND TUG2.CAN_MAIL_GROUP_MESSAGES = '" . ($CMGM == "Y" ? "Y" : "N") . "'";
}
if ($CMUGM != null) {
$condition .= "\n\t\t\t\t\t\t\tAND TUG2.CAN_MAIL_UPDATE_GROUP_MESSAGES = '" . ($CMUGM == "Y" ? "Y" : "N") . "'";
}
$condition2 = "";
if ($SG != null) {
$condition2 .= "\n\t\t\t\t\t\t\tAND TG.IS_TEAM_GROUP = '" . ($SG == "Y" ? "Y" : "N") . "'";
}
$err_mess = CTicket::err_mess() . "<br>Function: GetSupportTeamMailList<br>Line: ";
global $DB;
$strSql = "\n\t\t\tSELECT\n\t\t\t\tU.ID as ID,\n\t\t\t\tU.LOGIN as LOGIN,\n\t\t\t\t" . $DB->Concat(CTicket::isnull("U.LAST_NAME", "''"), CTicket::isnull("U.NAME", "''"), 'U.LOGIN') . " as NAME,\n\t\t\t\tU.EMAIL as EMAIL\n\t\t\tFROM\n\t\t\t\t(\n\t\t\t\tSELECT\n\t\t\t\t\tTUG2.USER_ID AS USER_ID\t\t\t\t\n\t\t\t\tFROM\n\t\t\t\t\tb_ticket_ugroups TG\n\t\t\t\t\tINNER JOIN b_ticket_user_ugroup TUG\n\t\t\t\t\t\tON TG.ID = TUG.GROUP_ID" . $condition2 . "\n\t\t\t\t\tINNER JOIN b_ticket_user_ugroup TUG2\n\t\t\t\t\t\tON TUG.USER_ID = '" . intval($userID) . "'\n\t\t\t\t\t\t\tAND TUG.GROUP_ID = TUG2.GROUP_ID" . $condition . "\n\t\t\t\tGROUP BY\n\t\t\t\t\tTUG2.USER_ID\n\t\t\t\t) TU\n\t\t\t\tINNER JOIN b_user U\n\t\t\t\t\tON TU.USER_ID = U.ID\n\t\t\t\tORDER BY\n\t\t\t\t\tU.ID\n\t\n\t\t\t";
$res = $DB->Query($strSql, false, $err_mess . __LINE__);
return $res;
}
function GetMessageDynamicList(&$by, &$order, $arFilter = array())
{
$err_mess = CTicket::err_mess() . "<br>Function: GetMessageDynamicList<br>Line: ";
global $DB;
$arSqlSearch = array();
$strSqlSearch = "";
if (is_array($arFilter)) {
$filterKeys = array_keys($arFilter);
for ($i = 0; $i < count($filterKeys); $i++) {
$key = $filterKeys[$i];
$val = $arFilter[$filterKeys[$i]];
if (is_array($val) && count($val) <= 0 || !is_array($val) && (strlen($val) <= 0 || $val === 'NOT_REF')) {
continue;
}
$matchValueSet = in_array($key . "_EXACT_MATCH", $filterKeys) ? true : false;
$key = strtoupper($key);
switch ($key) {
case "SITE":
case "SITE_ID":
if (is_array($val)) {
$val = implode(" | ", $val);
}
$match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N";
$arSqlSearch[] = GetFilterQuery("T.SITE_ID", $val, $match);
break;
case "DATE_CREATE_1":
if (CheckDateTime($val)) {
$arSqlSearch[] = "M.DATE_CREATE>=" . $DB->CharToDateFunction($val, "SHORT");
}
break;
case "DATE_CREATE_2":
if (CheckDateTime($val)) {
$arSqlSearch[] = "M.DATE_CREATE<" . $DB->CharToDateFunction($val, "SHORT") . " + INTERVAL 1 DAY";
}
break;
case "OWNER":
$match = $arFilter[$key . "_EXACT_MATCH"] == "Y" && $matchValueSet ? "N" : "Y";
$arSqlSearch[] = GetFilterQuery("M.OWNER_USER_ID, U.LOGIN, U.LAST_NAME, U.NAME", $val, $match);
break;
case "OWNER_ID":
if (intval($val) > 0) {
$arSqlSearch[] = "M.OWNER_USER_ID = '" . intval($val) . "'";
} elseif ($val == 0) {
$arSqlSearch[] = "(M.OWNER_USER_ID is null or M.OWNER_USER_ID=0)";
}
break;
case "IS_HIDDEN":
case "IS_LOG":
case "IS_OVERDUE":
$arSqlSearch[] = $val == "Y" ? "M." . $key . "='Y'" : "M." . $key . "='N'";
break;
case "SLA_ID":
case "SLA":
$match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N";
$arSqlSearch[] = GetFilterQuery("T.SLA_ID", $val, $match);
break;
case "CATEGORY_ID":
case "CATEGORY":
if (intval($val) > 0) {
$arSqlSearch[] = "T.CATEGORY_ID = '" . intval($val) . "'";
} elseif ($val == 0) {
$arSqlSearch[] = "(T.CATEGORY_ID is null or T.CATEGORY_ID=0)";
}
break;
case "CRITICALITY_ID":
case "CRITICALITY":
if (intval($val) > 0) {
$arSqlSearch[] = "T.CRITICALITY_ID = '" . intval($val) . "'";
} elseif ($val == 0) {
$arSqlSearch[] = "(T.CRITICALITY_ID is null or T.CRITICALITY_ID=0)";
}
break;
case "STATUS_ID":
case "STATUS":
if (intval($val) > 0) {
$arSqlSearch[] = "T.STATUS_ID = '" . intval($val) . "'";
} elseif ($val == 0) {
$arSqlSearch[] = "(T.STATUS_ID is null or T.STATUS_ID=0)";
}
break;
case "MARK_ID":
case "MARK":
if (intval($val) > 0) {
$arSqlSearch[] = "T.MARK_ID = '" . intval($val) . "'";
} elseif ($val == 0) {
$arSqlSearch[] = "(T.MARK_ID is null or T.MARK_ID=0)";
}
break;
case "SOURCE_ID":
case "SOURCE":
if (intval($val) > 0) {
$arSqlSearch[] = "T.SOURCE_ID = '" . intval($val) . "'";
} elseif ($val == 0) {
$arSqlSearch[] = "(T.SOURCE_ID is null or T.SOURCE_ID=0)";
}
break;
case "DIFFICULTY_ID":
case "DIFFICULTY":
if (intval($val) > 0) {
$arSqlSearch[] = "T.DIFFICULTY_ID = '" . intval($val) . "'";
} elseif ($val == 0) {
$arSqlSearch[] = "(T.DIFFICULTY_ID is null or T.DIFFICULTY_ID=0)";
}
break;
}
}
}
$strSqlSearch = GetFilterSqlSearch($arSqlSearch);
if ($by == "s_date_create") {
$strSqlOrder = "ORDER BY M.DATE_CREATE";
} else {
$by = "s_date_create";
$strSqlOrder = "ORDER BY M.DATE_CREATE";
}
if ($order != "asc") {
$strSqlOrder .= " desc ";
$order = "desc";
}
$strSql = "\n\t\t\tSELECT\n\t\t\t\tcount(M.ID)\t\t\t\t\t\t\t\tCOUNTER,\n\t\t\t\tsum(if(M.EXPIRE_AGENT_DONE='Y', 1, 0))\tCOUNTER_OVERDUE,\n\t\t\t\tDAYOFMONTH(M.DAY_CREATE)\t\t\t\tCREATE_DAY,\n\t\t\t\tMONTH(M.DAY_CREATE)\t\t\t\t\t\tCREATE_MONTH,\n\t\t\t\tYEAR(M.DAY_CREATE)\t\t\t\t\t\tCREATE_YEAR\n\t\t\tFROM\n\t\t\t\tb_ticket_message M\n\t\t\tINNER JOIN b_ticket T ON (T.ID = M.TICKET_ID)\n\t\t\tLEFT JOIN b_user U ON (M.OWNER_USER_ID = U.ID)\n\t\t\tWHERE\n\t\t\t{$strSqlSearch}\n\t\t\tGROUP BY\n\t\t\t\tTO_DAYS(M.DAY_CREATE)\n\t\t\t{$strSqlOrder}\n\t\t\t";
$res = $DB->Query($strSql, false, $err_mess . __LINE__);
return $res;
}
public static function GetResponsibleList($userID, $CMGM = null, $CMUGM = null, $SG = null)
{
$condition = "";
if($CMGM != null) $condition .= "
AND TUG2.CAN_MAIL_GROUP_MESSAGES = '" . ($CMGM == "Y" ? "Y" : "N") . "'";
if($CMUGM != null) $condition .= "
AND TUG2.CAN_MAIL_UPDATE_GROUP_MESSAGES = '" . ($CMUGM == "Y" ? "Y" : "N") . "'";
$condition2 = "";
if($SG != null) $condition2 .= "
AND TG.IS_TEAM_GROUP = '" . ($SG == "Y" ? "Y" : "N") . "'";
$err_mess = (CTicket::err_mess())."<br>Function: GetSupportTeamMailList<br>Line: ";
global $DB;
$strSql = "
SELECT
U.ID as ID,
U.LOGIN as LOGIN,
". $DB->Concat(CTicket::isnull("U.LAST_NAME", "''"), CTicket::isnull("U.NAME", "''"), 'U.LOGIN')." as NAME,
U.EMAIL as EMAIL
FROM
(
SELECT
TUG2.USER_ID AS USER_ID
FROM
b_ticket_ugroups TG
INNER JOIN b_ticket_user_ugroup TUG
ON TG.ID = TUG.GROUP_ID" . $condition2 . "
INNER JOIN b_ticket_user_ugroup TUG2
ON TUG.USER_ID = '" . intval($userID) . "'
AND TUG.GROUP_ID = TUG2.GROUP_ID" . $condition . "
GROUP BY
TUG2.USER_ID
) TU
INNER JOIN b_user U
ON TU.USER_ID = U.ID
ORDER BY
U.ID
";
$res = $DB->Query($strSql, false, $err_mess.__LINE__);
return $res;
}
