<?php
/*
##############################################
# Bitrix: SiteManager #
# Copyright (c) 2002 - 2011 Bitrix #
# http://www.bitrixsoft.com #
# mailto:admin@bitrixsoft.com #
##############################################
*/
require_once $_SERVER["DOCUMENT_ROOT"] . "/bitrix/modules/main/include/prolog_before.php";
if (CModule::IncludeModule("support") && strlen($hash) > 0 && preg_match('/^[a-z0-9]{32}$/i', $hash)) {
$rsFiles = CTicket::GetFileList($v1 = "s_id", $v2 = "asc", array("HASH" => $hash), 'Y');
if ($rsFiles && ($arFile = $rsFiles->Fetch())) {
set_time_limit(0);
$options = array();
if ($_REQUEST["action"] == "download") {
$options["force_download"] = true;
}
CFile::ViewByUser($arFile, $options);
}
}
require $_SERVER["DOCUMENT_ROOT"] . BX_ROOT . "/modules/main/include/prolog_after.php";
ShowError(GetMessage("SUP_ERROR_ATTACH_NOT_FOUND"));
require $_SERVER["DOCUMENT_ROOT"] . BX_ROOT . "/modules/main/include/epilog.php";
}
}
} else {
if ($e = $APPLICATION->GetException()) {
$strError = new CAdminMessage(GetMessage("SUP_ERROR"), $e);
}
}
}
$message = CTicket::GetMessageByID($ID);
if (!$message->ExtractFields()) {
//$strError .= GetMessage("SUP_MESSAGE_NOT_FOUND")."<br>";
$e = $APPLICATION->GetException();
$strError = new CAdminMessage(GetMessage("SUP_MESSAGE_NOT_FOUND"), $e);
} else {
$arFiles = array();
if ($rsFiles = CTicket::GetFileList($v1 = "s_id", $v2 = "asc", array("MESSAGE_ID" => $ID))) {
while ($arFile = $rsFiles->Fetch()) {
$name = $arFile["ORIGINAL_NAME"];
if (strlen($arFile["EXTENSION_SUFFIX"]) > 0) {
$suffix_length = strlen($arFile["EXTENSION_SUFFIX"]);
$name = substr($name, 0, strlen($name) - $suffix_length);
}
$arFile["NAME"] = $name;
$arFiles[] = $arFile;
}
}
}
if ($strError) {
$DB->InitTableVarsForEdit("b_ticket_message", "", "str_");
}
$str_OWNER_USER_ID = intval($str_OWNER_USER_ID) > 0 ? intval($str_OWNER_USER_ID) : "";
//+Ticket and user names
$arResult["TICKET"] = $arTicket + _GetUserInfo($arTicket["RESPONSIBLE_USER_ID"], "RESPONSIBLE") + _GetUserInfo($arTicket["OWNER_USER_ID"], "OWNER") + _GetUserInfo($arTicket["CREATED_USER_ID"], "CREATED") + _GetUserInfo($arTicket["MODIFIED_USER_ID"], "MODIFIED_BY");
//Dictionary table
$arDictionary = array("C" => array("CATEGORY", intval($arTicket["CATEGORY_ID"])), "K" => array("CRITICALITY", intval($arTicket["CRITICALITY_ID"])), "S" => array("STATUS", intval($arTicket["STATUS_ID"])), "M" => array("MARK", intval($arTicket["MARK_ID"])), "SR" => array("SOURCE", intval($arTicket["SOURCE_ID"])));
//+Ticket dictionary
$arResult["TICKET"] += _GetDictionaryInfoEx($arDictionary);
//+Sla
$arResult["TICKET"]["SLA_NAME"] = $arResult["TICKET"]["SLA_DESCRIPTION"] = "";
$rsSla = CTicketSLA::GetByID($arTicket["SLA_ID"]);
if ($rsSla && ($arSla = $rsSla->Fetch())) {
$arResult["TICKET"]["SLA_NAME"] = htmlspecialcharsbx($arSla["NAME"]);
$arResult["TICKET"]["SLA_DESCRIPTION"] = htmlspecialcharsbx($arSla["DESCRIPTION"]);
}
//Messages files
$arMessagesFiles = array();
$rsFiles = CTicket::GetFileList($v1 = "s_id", $v2 = "asc", array("TICKET_ID" => $arParams["ID"]));
while ($arFile = $rsFiles->Fetch()) {
$name = strlen($arFile["ORIGINAL_NAME"]) > 0 ? $arFile["ORIGINAL_NAME"] : $arFile["FILE_NAME"];
if (strlen($arFile["EXTENSION_SUFFIX"]) > 0) {
$suffix_length = strlen($arFile["EXTENSION_SUFFIX"]);
$name = substr($name, 0, strlen($name) - $suffix_length);
}
$arMessagesFiles[$arFile["MESSAGE_ID"]][] = array("HASH" => $arFile["HASH"], "NAME" => htmlspecialcharsbx($name), "FILE_SIZE" => $arFile["FILE_SIZE"]);
}
//+Messages
$arParams["MESSAGES_PER_PAGE"] = intval($arParams["MESSAGES_PER_PAGE"]) <= 0 ? 20 : intval($arParams["MESSAGES_PER_PAGE"]);
$arFilter = array("TICKET_ID" => $arParams["ID"], "TICKET_ID_EXACT_MATCH" => "Y", "IS_MESSAGE" => "Y");
CPageOption::SetOptionString("main", "nav_page_in_session", "N");
//sort config
$order = $arParams["MESSAGE_SORT_ORDER"];
$rsMessage = CTicket::GetMessageList($by, $order, $arFilter, $is_filtered, $check_rights = "Y", $get_user_name = "N");
$str_OWNER_LOGIN = htmlspecialcharsbx($arUserTiket['LOGIN']);
$str_OWNER_NAME = htmlspecialcharsbx($arUserTiket['NAME']) . ' ' . htmlspecialcharsbx($arUserTiket['LAST_NAME']);
$str_lang = $TICKET_SITE = $str_SITE_ID;
$TICKET_SLA = $str_SLA_ID = CTicketSLA::GetForUser($str_SITE_ID, $str_OWNER_USER_ID);
$str_DIFFICULTY_ID = '';
$str_CRITICALITY_ID = '';
$obTicketMessage = CTicket::GetMessageByID($_SESSION['MESSAGE_ID']);
$arTicketMessage = $obTicketMessage->Fetch();
$MESSAGE = $arTicketMessage['MESSAGE'];
$_SESSION['MESSAGE_NUM'] = IntVal($arTicketMessage['C_NUMBER']);
$_SESSION['MESSAGE_DATE'] = $arTicketMessage['DATE_CREATE'];
$_SESSION["TICKET_TITLE"] = $str_TITLE;
$str_TITLE = '';
$str_DATE_CLOSE = null;
$arFiles = array();
if ($rsFiles = CTicket::GetFileList($v1 = "s_id", $v2 = "asc", array("MESSAGE_ID" => $_SESSION['MESSAGE_ID']))) {
while ($arFile = $rsFiles->Fetch()) {
$name = $arFile["ORIGINAL_NAME"];
if (strlen($arFile["EXTENSION_SUFFIX"]) > 0) {
$suffix_length = strlen($arFile["EXTENSION_SUFFIX"]);
$name = substr($name, 0, strlen($name) - $suffix_length);
}
$arFile["NAME"] = $name;
$arFiles[] = $arFile;
}
}
}
}
?>
<form name="form1" method="POST" action="<?php
echo $APPLICATION->GetCurPage();
