break;
case "close_notify":
CTicket::SetTicket(array("CLOSE" => "Y"), $ID, "Y", "Y");
break;
case "open":
CTicket::SetTicket(array("CLOSE" => "N"), $ID, "Y", "N");
break;
case "open_notify":
CTicket::SetTicket(array("CLOSE" => "N"), $ID, "Y", "Y");
break;
case "unmark_spam":
CTicket::UnMarkAsSpam($ID);
break;
case "maybe_spam":
CTicket::MarkAsSpam($ID, "N");
break;
case "mark_spam":
CTicket::MarkAsSpam($ID);
break;
case "mark_spam_delete":
CTicket::MarkAsSpam($ID);
CTicket::Delete($ID);
break;
case "delete":
CTicket::Delete($ID);
if(isset($_REQUEST['redirectafter']) && $_REQUEST['redirectafter'] === "Y")
{
