/**
* Close the ticket.
*/
$ticket->setStatus($status_closed)->update();
print 'Updated ticket status: ' . $ticket;
/**
* Search for open tickets in departments with (caseless) "printer" inside of title,
* which were created by user with e-mail anno.ying@example.com.
*/
$tickets = kyTicket::getAll(kyDepartment::getAll()->filterByTitle(array("~", "/printer/i")), kyTicketStatus::getAll()->filterByTitle(array("!=", "Closed")), array(), kyUser::getAll()->filterByEmail("*****@*****.**"));
//print them
print "Searching tickets:\n" . $tickets;
/**
* Search for tickets with "power cable" text in contents of posts or notes.
*/
$tickets = kyTicket::search("power cable", array(kyTicket::SEARCH_CONTENTS, kyTicket::SEARCH_NOTES));
//print them
print "Searching tickets:\n" . $tickets;
/**
* Search for open and assigned tickets with no replies in all departments.
* WARNING: Can be time consuming.
*/
$tickets = kyTicket::getAll(kyDepartment::getAll())->filterByStatusId(kyTicketStatus::getAll()->filterByTitle(array("!=", "Closed"))->collectId())->filterByReplies(array('<=', 1))->filterByOwnerStaffId(array("!=", null));
//print them
print "Searching tickets:\n" . $tickets;
/**
* Filtering, sorting and paging results.
*/
//print available filter methods for User objects
print "User available filter methods:\n";
print_r(kyUser::getAvailableFilterMethods());
