<?php /** * @copyright 2001-2015 Kayako * @license https://www.freebsd.org/copyright/freebsd-license.html * @link https://github.com/kayako/whmcs-integration */ //Include config file require_once __DIR__ . '/config.php'; //Include all necessary classes and helper methods require_once 'API/kyIncludes.php'; //Include common functions require_once 'functions.php'; //Initialize the client kyConfig::set(new kyConfig(API_URL, API_KEY, SECRET_KEY)); $_ticketObject = kyTicket::get($_GET['tid']); $_customField = $_ticketObject->getCustomField($_GET['field']); $_customFieldValue = $_customField->getValue(); Download($_customFieldValue[0], $_customFieldValue[1]);
<?php /** * @copyright 2001-2015 Kayako * @license https://www.freebsd.org/copyright/freebsd-license.html * @link https://github.com/kayako/whmcs-integration */ $_ticket = kyTicket::get($_GET['ticketid']); $_ticket->setStatusId($_POST['ticketstatusid']); $_ticket->setPriorityId($_POST['ticketpriorityid']); $_ticket->update(); $_ticket->setCustomFieldValuesFromPOST(); $_ticket->updateCustomFields();
/**
* Returns the ticket that this post is connected with.
*
* Result is cached until the end of script.
*
* @param bool $reload True to reload data from server. False to use the cached value (if present).
* @return kyTicket
*/
public function getTicket($reload = false)
{
if ($this->ticket !== null && !$reload) {
return $this->ticket;
}
if ($this->ticket_id === null) {
return null;
}
$this->ticket = kyTicket::get($this->ticket_id);
return $this->ticket;
}
/**
* Returns the ticket that this note is connected with.
*
* Applicable only for notes of type kyTicketNote::TYPE_TICKET.
* Result is cached until the end of script.
*
* @param bool $reload True to reload data from server. False to use the cached value (if present).
* @return kyTicket
*/
public function getTicket($reload = false)
{
if ($this->getType() !== self::TYPE_TICKET) {
return null;
}
if ($this->ticket !== null && !$reload) {
return $this->ticket;
}
if ($this->ticket_id === null || $this->ticket_id <= 0) {
return null;
}
$this->ticket = kyTicket::get($this->ticket_id);
return $this->ticket;
}
//we are submitting General Information form
$department_id = get_post_value('department_id', $form_valid, $fields_valid);
$creator_full_name = get_post_value('creator_full_name', $form_valid, $fields_valid);
$creator_email = get_post_value('creator_email', $form_valid, $fields_valid);
$type_id = get_post_value('type_id', $form_valid, $fields_valid);
$priority_id = get_post_value('priority_id', $form_valid, $fields_valid);
$subject = get_post_value('subject', $form_valid, $fields_valid);
$contents = get_post_value('contents', $form_valid, $fields_valid);
//if valid, submit the ticket, re-render General Information form if it's invalid
$render = $form_valid ? 'submit' : 'general';
break;
case 'custom_fields':
//we are submitting Custom Fields form
$ticket_id = get_post_value('ticket_id', $form_valid, $fields_valid);
/** @var $ticket kyTicket */
$ticket = kyTicket::get($ticket_id);
//load ticket custom fields; check if there is a file custom field (for proper form encoding)
$file_custom_field_present = false;
$ticket_custom_fields = get_ticket_custom_fields($ticket, $file_custom_field_present);
//render summary if there is no ticket custom fields
if (count($ticket_custom_fields) === 0) {
$render = 'summary';
break;
}
//load custom field values
$custom_field_values = array();
foreach ($ticket_custom_fields as $custom_fields) {
foreach ($custom_fields as $custom_field) {
/* @var $custom_field kyCustomField */
$custom_field_definition = $custom_field->getDefinition();
//process file custom field
$email = JFactory::getUser()->email;
if (empty($email) || !isset($email)) {
throw new kyException();
}
//Retrieve the get value
$input = JFactory::getApplication()->input;
//$edit_id = $input->get('id', null);
$edit_id = $_REQUEST['ticketid'];
JTickets::init();
$all_departments = kyDepartment::getAll()->filterByModule(kyDepartment::MODULE_TICKETS)->filterByType(kyDepartment::TYPE_PUBLIC);
$department_titles = kyDepartment::getAll()->collectTitle();
$department_id = kyDepartment::getAll()->collectId();
$priority_list = kyTicketPriority::getAll();
$status_list = kyTicketStatus::getAll();
$ticket_type = kyTicketType::getAll();
$ticket_details = kyTicket::get($edit_id);
$document =& JFactory::getDocument();
$document->addScript('/media/jui/js/jquery.min.js');
?>
<link rel="stylesheet" type="text/css" href="modules/mod_kayako/resources/css/style.css">
<script>
jQuery(document).ready(function() {
jQuery('#Reply').click(function() {
jQuery('#div_reply').slideToggle("fast");
});
});
function AddTicketFile(_namePrefix) {
jQuery('#' + _namePrefix + 'attachmentcontainer').append('<div class="ticketattachmentitem"><div class="ticketattachmentitemdelete" onclick="javascript: jQuery(this).parent().remove();"> </div><input name="' + _namePrefix + 'attachments[]" type="file" size="20" class="swifttextlarge swifttextfile" /></div>');
<?php
/**
* @copyright 2001-2015 Kayako
* @license https://www.freebsd.org/copyright/freebsd-license.html
* @link https://github.com/kayako/whmcs-integration
*/
if (!empty($_GET['tid'])) {
$_ticketID = $_GET['tid'];
} else {
$_ticketID = $_GET['ticketid'];
}
//Get ticket properties
$_ticketObject = kyTicket::get($_ticketID);
if ($_ticketObject->getEmail() != $clientsdetails['email']) {
$smarty->assign('_noPermissions', true);
} else {
$_ticketContainer = array();
$_ticketContainer['ticketid'] = $_ticketObject->getId();
$_ticketContainer['displayticketid'] = $_ticketObject->getDisplayId();
$_ticketContainer['departmentid'] = $_ticketObject->getDepartmentId();
$_ticketContainer['departmenttitle'] = $_ticketObject->getDepartment()->getTitle();
$_ticketContainer['departmenttype'] = $_ticketObject->getDepartment()->getType();
if ($_ticketContainer['departmenttype'] == kyDepartment::TYPE_PRIVATE) {
$_ticketContainer['department'] = 'Private';
} else {
$_ticketContainer['department'] = $_ticketContainer['departmenttitle'];
}
$_ticketContainer['ticketstatusid'] = $_ticketObject->getStatusId();
$_ticketContainer['status'] = $_ticketObject->getStatus()->getTitle();
$_ticketContainer['statusbgcolor'] = $_ticketObject->getStatus()->getStatusBackgroundColor();
/**
* Post a message to the user
*
* @return bool
*/
public function postReply()
{
require_once 'modules/mod_kayako/includes/kayako-php-api/kyIncludes.php';
$confObject = JFactory::getApplication();
$tmp_path = $confObject->getCfg('tmp_path');
JTickets::init();
//Fetch Post data
$input = JFactory::getApplication()->input;
$form_value = $input->getArray(array('content' => null, 'id' => null, 'replyattachments' => null));
$img = $_FILES['replyattachments']['name'];
//Fetch the email of login User
$email = JFactory::getUser()->email;
$user = kyUser::search($email)->getRawArray();
$ticket_object = kyTicket::get($form_value['id']);
$user_reply_post = $ticket_object->newPost($user[0], $form_value['content'])->create();
foreach ($img as $key => $value) {
$name = time() . $_FILES["replyattachments"]["name"][$key];
$temp_name = $_FILES["replyattachments"]["tmp_name"][$key];
$size = $_FILES["replyattachments"]["size"][$key];
if ($size < 1024 * 1024) {
move_uploaded_file($temp_name, $tmp_path . "/" . $name);
$user_reply_post->newAttachmentFromFile(JURI::Root() . "tmp/" . $name)->create();
}
}
return true;
}
function get_ticket($ticket_number)
{
$ticket = kyTicket::get($ticket_number);
return $ticket;
}
/**
* Returns Ticket details
*
* @param int $_ticketID
*
* @return kyTicket
*/
public function getTicketDetails($_ticketID)
{
$_ticketObjectContainer = kyTicket::get($_ticketID);
return $_ticketObjectContainer;
}
