/**
* @param Mirasvit_Helpdesk_Model_Ticket $ticket
* @param Mage_Customer_Model_Customer|false $customer
* @param Mage_Admin_Model_User|false $user
* @param $recipientEmail
* @param $recipientName
* @param $templateName
* @param Mirasvit_Helpdesk_Model_Attachment[] $attachments
* @param array $variables
* @param bool $emailFlag
*
* @return bool
*
* @throws Exception
* @throws Zend_Mail_Exception
*/
public function mail($ticket, $customer, $user, $recipientEmail, $recipientName, $templateName, $attachments = array(), $variables = array(), $emailFlag = false)
{
if ($templateName == 'none') {
return false;
}
$storeId = $ticket->getStoreId();
$config = Mage::getSingleton('helpdesk/config');
if ($config->getDeveloperIsActive($storeId)) {
if ($sandboxEmail = $config->getDeveloperSandboxEmail($storeId)) {
$recipientEmail = $sandboxEmail;
}
}
$department = $ticket->getDepartment();
$store = $ticket->getStore();
if (!$customer) {
$customer = $ticket->getCustomer();
}
if (!$user) {
$user = $ticket->getUser();
}
// save current design settings
$currentDesignConfig = clone $this->_getDesignConfig();
$this->_setDesignConfig(array('area' => 'frontend', 'store' => $store->getId()));
$this->_applyDesignConfig();
$variables = array_merge($variables, array('ticket' => $ticket, 'customer' => $customer, 'user' => $user, 'department' => $department, 'store' => $store, 'hidden_separator' => Mage::helper('helpdesk/email')->getHiddenSeparator(), 'logo_url' => $this->_getLogoUrl($store), 'logo_alt' => $this->_getLogoAlt($store)));
if (isset($variables['email_subject'])) {
$variables['email_subject'] = $this->processVariable($variables['email_subject'], $variables);
}
if (isset($variables['email_body'])) {
$variables['email_body'] = $this->processVariable($variables['email_body'], $variables);
}
$senderName = Mage::getStoreConfig("trans_email/ident_{$department->getSenderEmail()}/name", $storeId);
$senderEmail = Mage::getStoreConfig("trans_email/ident_{$department->getSenderEmail()}/email", $storeId);
if (!$senderEmail) {
return;
}
if (!$recipientEmail) {
return;
}
$template = Mage::getModel('core/email_template');
foreach ($attachments as $attachment) {
/* @noinspection PhpUndefinedClassInspection */
$template->getMail()->createAttachment($attachment->getBody(), $attachment->getType(), Zend_Mime::DISPOSITION_ATTACHMENT, Zend_Mime::ENCODING_BASE64, $attachment->getName());
}
$translate = Mage::getSingleton('core/translate');
$translate->setTranslateInline(false);
if ($emailFlag) {
$template->getMail()->addHeader('Auto-Submitted', $emailFlag);
}
// Mandrill NOT ABLE to send CC - so we need an overwork
if (method_exists($template->getMail(), 'addCc')) {
if (count($ticket->getCc())) {
$template->getMail()->addCc($ticket->getCc());
}
} else {
$recipientEmail = array_unique(array_merge((array) $recipientEmail, $ticket->getCc()));
}
$bcc = array_unique(array_merge($this->getConfig()->getGeneralBccEmail($storeId), $ticket->getBcc()));
if (count($bcc)) {
$template->getMail()->addBcc($bcc);
}
$template->setDesignConfig(array('area' => 'frontend', 'store' => $storeId));
$template->sendTransactional($templateName, array('name' => $senderName, 'email' => $senderEmail), $recipientEmail, $recipientName, $variables, $storeId);
$text = $template->getProcessedTemplate($variables, true);
$this->emails[] = $text;
$translate->setTranslateInline(true);
// restore previous design settings
$this->_setDesignConfig($currentDesignConfig->getData());
$this->_applyDesignConfig();
}