/**
* @param Mirasvit_Helpdesk_Model_Ticket $ticket
*/
public function sendNotificationReminder($ticket)
{
$templateName = $this->getConfig()->getNotificationReminderTemplate();
$recipientEmail = $ticket->getFpRemindEmail();
$recipientName = '';
$config = Mage::getSingleton('helpdesk/config');
if ($config->getDeveloperIsActive()) {
if ($sandboxEmail = $config->getDeveloperSandboxEmail()) {
$recipientEmail = $sandboxEmail;
}
}
$ticket = Mage::getModel('helpdesk/ticket')->getCollection()->joinFields()->addFieldToFilter('ticket_id', $ticket->getId())->getFirstItem();
$department = Mage::getModel('helpdesk/department')->load($ticket->getDepartmentId());
$customer = $ticket->getCustomer();
$user = Mage::getModel('admin/user')->load($ticket->getUserId());
$store = Mage::getModel('core/store')->load($ticket->getStoreId());
$variables = array('ticket' => $ticket, 'customer' => $customer, 'user' => $user, 'department' => $department, 'store' => $store);
$senderName = Mage::getStoreConfig("trans_email/ident_{$this->getSender()}/name");
$senderEmail = Mage::getStoreConfig("trans_email/ident_{$this->getSender()}/email");
$this->send($templateName, $senderName, $senderEmail, $recipientEmail, $recipientName, $variables, $ticket->getStoreId());
}