echo "CC: <a href=\"mailto:{$incident->ccemail}\">{$incident->ccemail}</a><br />\n";
}
if ($incident->phone != '' or $incident->phone != '') {
if ($incident->phone != '') {
echo "{$strTel}: {$incident->phone} ";
plugin_do('incident_details_phone');
}
if ($incident->mobile != '') {
echo " {$strMob}: {$incident->mobile} ";
plugin_do('incident_details_mobile');
}
echo "<br />\n";
}
if ($incident->externalid != '' or $incident->escalationpath > 0) {
echo "{$strEscalated}: ";
echo format_external_id($incident->externalid, $incident->escalationpath) . "<br />\n";
}
if ($incident->externalengineer != '') {
echo $incident->externalengineer;
if ($incident->externalemail != '') {
echo ", <a href=\"mailto:{$incident->externalemail}\">{$incident->externalemail}</a>";
}
echo "<br />\n";
}
$sql = "SELECT * FROM {$dbLinks} AS l, {$dbInventory} AS i ";
$sql .= "WHERE linktype = 7 ";
$sql .= "AND origcolref = {$incidentid} ";
$sql .= "AND i.id = linkcolref ";
$result = mysql_query($sql);
if (mysql_error()) {
trigger_error("MySQL Query Error " . mysql_error(), E_USER_WARNING);
}
// Set Next Action text if not already set
if ($update_nextaction == '') {
$update_nextaction = $explain;
}
// Create URL for External ID's
$externalid = '';
$escalationpath = $incidents['escalationpath'];
if (!empty($incidents['escalationpath']) and !empty($incidents['externalid'])) {
$epathurl = str_replace('%externalid%', $incidents['externalid'], $epath[$escalationpath]['track_url']);
$externalid = "<a href=\"{$epathurl}\" title=\"{$epath[$escalationpath]['url_title']}\">{$incidents['externalid']}</a>";
} elseif (empty($incidents['externalid']) and $incidents['escalationpath'] >= 1) {
$epathurl = $epath[$escalationpath]['home_url'];
$externalid = "<a href=\"{$epathurl}\" title=\"{$epath[$escalationpath]['url_title']}\">{$epath[$escalationpath]['name']}</a>";
} elseif (empty($incidents['escalationpath']) and !empty($incidents['externalid'])) {
$externalid = format_external_id($incidents['externalid']);
}
echo "<tr class='{$class}'>";
echo "<td align='center'>";
echo "<a href='incident_details.php?id={$incidents['id']}' class='direct'>{$incidents['id']}</a>";
if ($externalid != '') {
echo "<br />{$externalid}";
}
echo "</td>";
echo "<td>";
if (!empty($incidents['softwareid'])) {
echo software_name($incidents['softwareid']) . "<br />";
}
if (count(open_activities_for_incident($incidents['id'])) > 0) {
echo icon('timer', 16, $strOpenActivities) . ' ';
}
