echo "CC: <a href=\"mailto:{$incident->ccemail}\">{$incident->ccemail}</a><br />\n";
}
if ($incident->phone != '' or $incident->phone != '') {
    if ($incident->phone != '') {
        echo "{$strTel}: {$incident->phone} ";
        plugin_do('incident_details_phone');
    }
    if ($incident->mobile != '') {
        echo " {$strMob}: {$incident->mobile} ";
        plugin_do('incident_details_mobile');
    }
    echo "<br />\n";
}
if ($incident->externalid != '' or $incident->escalationpath > 0) {
    echo "{$strEscalated}: ";
    echo format_external_id($incident->externalid, $incident->escalationpath) . "<br />\n";
}
if ($incident->externalengineer != '') {
    echo $incident->externalengineer;
    if ($incident->externalemail != '') {
        echo ", <a href=\"mailto:{$incident->externalemail}\">{$incident->externalemail}</a>";
    }
    echo "<br />\n";
}
$sql = "SELECT * FROM {$dbLinks} AS l, {$dbInventory} AS i ";
$sql .= "WHERE linktype = 7 ";
$sql .= "AND origcolref = {$incidentid} ";
$sql .= "AND i.id = linkcolref ";
$result = mysql_query($sql);
if (mysql_error()) {
    trigger_error("MySQL Query Error " . mysql_error(), E_USER_WARNING);
 }
 // Set Next Action text if not already set
 if ($update_nextaction == '') {
     $update_nextaction = $explain;
 }
 // Create URL for External ID's
 $externalid = '';
 $escalationpath = $incidents['escalationpath'];
 if (!empty($incidents['escalationpath']) and !empty($incidents['externalid'])) {
     $epathurl = str_replace('%externalid%', $incidents['externalid'], $epath[$escalationpath]['track_url']);
     $externalid = "<a href=\"{$epathurl}\" title=\"{$epath[$escalationpath]['url_title']}\">{$incidents['externalid']}</a>";
 } elseif (empty($incidents['externalid']) and $incidents['escalationpath'] >= 1) {
     $epathurl = $epath[$escalationpath]['home_url'];
     $externalid = "<a href=\"{$epathurl}\" title=\"{$epath[$escalationpath]['url_title']}\">{$epath[$escalationpath]['name']}</a>";
 } elseif (empty($incidents['escalationpath']) and !empty($incidents['externalid'])) {
     $externalid = format_external_id($incidents['externalid']);
 }
 echo "<tr class='{$class}'>";
 echo "<td align='center'>";
 echo "<a href='incident_details.php?id={$incidents['id']}' class='direct'>{$incidents['id']}</a>";
 if ($externalid != '') {
     echo "<br />{$externalid}";
 }
 echo "</td>";
 echo "<td>";
 if (!empty($incidents['softwareid'])) {
     echo software_name($incidents['softwareid']) . "<br />";
 }
 if (count(open_activities_for_incident($incidents['id'])) > 0) {
     echo icon('timer', 16, $strOpenActivities) . ' ';
 }