/**
* Test ticket by id method => uses tickets.json data
*/
public function testSingleTicket()
{
$ticket = new TicketM($this->data->singleTicket);
$target = new TicketM(array('displayId' => $ticket->getDisplayId()));
$this->restMock->method('restCall')->willReturn(json_encode($this->data->singleTicket));
$this->restMock->getTicketById($target->getDisplayId(), $target);
$this->assertTrue(count($ticket->getNotes()) === count($target->getNotes()));
$this->assertEquals($ticket, $target);
$this->assertTrue($ticket->getDescription() === $target->getDescription());
$this->assertTrue($ticket->getSubject() === $target->getSubject());
$this->assertTrue($ticket->getStatus() === $target->getStatus());
$this->assertTrue($ticket->getStatusName() === $target->getStatusName());
$this->assertTrue($ticket->getId() === $target->getId());
$this->assertTrue($ticket->getDeleted() === $target->getDeleted());
$this->assertEquals($ticket->toJsonData(), $target->toJsonData());
if ($ticket->getNotes()) {
$this->assertNotEmpty($target->getNotes());
$expected = $ticket->getNotes();
$notes = $target->getNotes();
/** @var Freshdesk\Model\Note $note */
foreach ($notes as $k => $note) {
$this->assertInstanceOf(get_class($expected[$k]), $note);
$this->assertTrue($expected[$k]->getDeleted() === $note->getDeleted());
$this->assertEquals($expected[$k]->toJsonData(), $note->toJsonData());
}
}
}
/**
* Assign given ticket to responder by id
* @param TicketM $ticket
* @param int $responder
* @return TicketM
* @throws \InvalidArgumentException
*/
public function assignTicket(TicketM $ticket, $responder)
{
if (!is_numeric($responder) || $responder < 1) {
throw new \InvalidArgumentException(sprintf('Failed to assign ticket #%d to "%s", responder must be a positive numeric value', $ticket->getDisplayId(), $responder));
}
$url = sprintf('/helpdesk/tickets/%d/assign.json?responder_id=%d', $ticket->getDisplayId(), (int) $responder);
$response = json_decode($this->restCall($url, self::METHOD_PUT));
if (is_array($response)) {
//again, the docs on freshdesk.com/api are unclear. This call seems to be returning an array
$response = $response[0];
}
return $ticket->setAll($response);
}