/** * Test ticket by id method => uses tickets.json data */ public function testSingleTicket() { $ticket = new TicketM($this->data->singleTicket); $target = new TicketM(array('displayId' => $ticket->getDisplayId())); $this->restMock->method('restCall')->willReturn(json_encode($this->data->singleTicket)); $this->restMock->getTicketById($target->getDisplayId(), $target); $this->assertTrue(count($ticket->getNotes()) === count($target->getNotes())); $this->assertEquals($ticket, $target); $this->assertTrue($ticket->getDescription() === $target->getDescription()); $this->assertTrue($ticket->getSubject() === $target->getSubject()); $this->assertTrue($ticket->getStatus() === $target->getStatus()); $this->assertTrue($ticket->getStatusName() === $target->getStatusName()); $this->assertTrue($ticket->getId() === $target->getId()); $this->assertTrue($ticket->getDeleted() === $target->getDeleted()); $this->assertEquals($ticket->toJsonData(), $target->toJsonData()); if ($ticket->getNotes()) { $this->assertNotEmpty($target->getNotes()); $expected = $ticket->getNotes(); $notes = $target->getNotes(); /** @var Freshdesk\Model\Note $note */ foreach ($notes as $k => $note) { $this->assertInstanceOf(get_class($expected[$k]), $note); $this->assertTrue($expected[$k]->getDeleted() === $note->getDeleted()); $this->assertEquals($expected[$k]->toJsonData(), $note->toJsonData()); } } }
/** * Assign given ticket to responder by id * @param TicketM $ticket * @param int $responder * @return TicketM * @throws \InvalidArgumentException */ public function assignTicket(TicketM $ticket, $responder) { if (!is_numeric($responder) || $responder < 1) { throw new \InvalidArgumentException(sprintf('Failed to assign ticket #%d to "%s", responder must be a positive numeric value', $ticket->getDisplayId(), $responder)); } $url = sprintf('/helpdesk/tickets/%d/assign.json?responder_id=%d', $ticket->getDisplayId(), (int) $responder); $response = json_decode($this->restCall($url, self::METHOD_PUT)); if (is_array($response)) { //again, the docs on freshdesk.com/api are unclear. This call seems to be returning an array $response = $response[0]; } return $ticket->setAll($response); }