/**
* @param REQUEST ticket_id
* @param GET department_id
*/
public function assign()
{
$ticket = $this->loadTicket($_REQUEST['ticket_id']);
// Handle any Department choice passed in
if (isset($_GET['department_id'])) {
try {
$currentDepartment = new Department($_GET['department_id']);
} catch (\Exception $e) {
}
}
if (!isset($currentDepartment)) {
$currentDepartment = $_SESSION['USER']->getDepartment();
}
// Handle any stuff the user posts
if (isset($_REQUEST['assignedPerson_id'])) {
try {
$ticket->setAssignedPerson_id($_REQUEST['assignedPerson_id']);
$ticket->save();
// add a record to ticket history
$history = new TicketHistory();
$history->setTicket($ticket);
$history->setAction(new Action('assignment'));
$history->setEnteredByPerson($_SESSION['USER']);
$history->setActionPerson($ticket->getAssignedPerson());
$history->setNotes($_REQUEST['notes']);
$history->save();
$history->sendNotification($ticket);
$this->redirectToTicketView($ticket);
} catch (\Exception $e) {
$_SESSION['errorMessages'][] = $e;
}
}
// Display the view
$this->template->setFilename('tickets');
$this->template->blocks['ticket-panel'][] = new Block('departments/chooseDepartmentForm.inc', array('currentDepartment' => $currentDepartment));
$this->template->blocks['ticket-panel'][] = new Block('tickets/assignTicketForm.inc', array('ticket' => $ticket, 'currentDepartment' => $currentDepartment));
$this->addStandardInfoBlocks($ticket);
}
/**
* Does all the database work for TicketController::add
*
* Saves the ticket, the issue, and creates history entries
* for the open and assignment actions.
*
* This function calls save() as needed. After using this function,
* there's no need to make an additional save() call.
*
* @param array $post
*/
public function handleAdd($post)
{
$zend_db = Database::getConnection();
$zend_db->getDriver()->getConnection()->beginTransaction();
try {
$this->handleUpdate($post);
// We must add an issue to the ticket for validation to pass
$issue = new Issue();
$issue->handleUpdate($post);
$this->issues = array($issue);
if (!$this->getEnteredByPerson_id() && $issue->getReportedByPerson_id()) {
$this->setEnteredByPerson_id($issue->getReportedByPerson_id());
}
$this->save();
$issue->setTicket($this);
$issue->save();
// Create the entry in the history log
$history = new TicketHistory();
$history->setTicket($this);
$history->setAction(new Action('open'));
if ($this->getEnteredByPerson_id()) {
$history->setEnteredByPerson_id($this->getEnteredByPerson_id());
}
$history->save();
$history = new TicketHistory();
$history->setTicket($this);
$history->setAction(new Action('assignment'));
$history->setActionPerson_id($this->getAssignedPerson_id());
if (!empty($post['notes'])) {
$history->setNotes($post['notes']);
}
if ($this->getEnteredByPerson_id()) {
$history->setEnteredByPerson_id($this->getEnteredByPerson_id());
}
$history->save();
$this->getCategory()->onTicketAdd($this);
} catch (\Exception $e) {
$zend_db->getDriver()->getConnection()->rollback();
$search = new Search();
$search->delete($this);
$search->solrClient->commit();
throw $e;
}
$zend_db->getDriver()->getConnection()->commit();
$history->sendNotification($this);
}
