/** * @param REQUEST ticket_id * @param GET department_id */ public function assign() { $ticket = $this->loadTicket($_REQUEST['ticket_id']); // Handle any Department choice passed in if (isset($_GET['department_id'])) { try { $currentDepartment = new Department($_GET['department_id']); } catch (\Exception $e) { } } if (!isset($currentDepartment)) { $currentDepartment = $_SESSION['USER']->getDepartment(); } // Handle any stuff the user posts if (isset($_REQUEST['assignedPerson_id'])) { try { $ticket->setAssignedPerson_id($_REQUEST['assignedPerson_id']); $ticket->save(); // add a record to ticket history $history = new TicketHistory(); $history->setTicket($ticket); $history->setAction(new Action('assignment')); $history->setEnteredByPerson($_SESSION['USER']); $history->setActionPerson($ticket->getAssignedPerson()); $history->setNotes($_REQUEST['notes']); $history->save(); $history->sendNotification($ticket); $this->redirectToTicketView($ticket); } catch (\Exception $e) { $_SESSION['errorMessages'][] = $e; } } // Display the view $this->template->setFilename('tickets'); $this->template->blocks['ticket-panel'][] = new Block('departments/chooseDepartmentForm.inc', array('currentDepartment' => $currentDepartment)); $this->template->blocks['ticket-panel'][] = new Block('tickets/assignTicketForm.inc', array('ticket' => $ticket, 'currentDepartment' => $currentDepartment)); $this->addStandardInfoBlocks($ticket); }
/** * Does all the database work for TicketController::add * * Saves the ticket, the issue, and creates history entries * for the open and assignment actions. * * This function calls save() as needed. After using this function, * there's no need to make an additional save() call. * * @param array $post */ public function handleAdd($post) { $zend_db = Database::getConnection(); $zend_db->getDriver()->getConnection()->beginTransaction(); try { $this->handleUpdate($post); // We must add an issue to the ticket for validation to pass $issue = new Issue(); $issue->handleUpdate($post); $this->issues = array($issue); if (!$this->getEnteredByPerson_id() && $issue->getReportedByPerson_id()) { $this->setEnteredByPerson_id($issue->getReportedByPerson_id()); } $this->save(); $issue->setTicket($this); $issue->save(); // Create the entry in the history log $history = new TicketHistory(); $history->setTicket($this); $history->setAction(new Action('open')); if ($this->getEnteredByPerson_id()) { $history->setEnteredByPerson_id($this->getEnteredByPerson_id()); } $history->save(); $history = new TicketHistory(); $history->setTicket($this); $history->setAction(new Action('assignment')); $history->setActionPerson_id($this->getAssignedPerson_id()); if (!empty($post['notes'])) { $history->setNotes($post['notes']); } if ($this->getEnteredByPerson_id()) { $history->setEnteredByPerson_id($this->getEnteredByPerson_id()); } $history->save(); $this->getCategory()->onTicketAdd($this); } catch (\Exception $e) { $zend_db->getDriver()->getConnection()->rollback(); $search = new Search(); $search->delete($this); $search->solrClient->commit(); throw $e; } $zend_db->getDriver()->getConnection()->commit(); $history->sendNotification($this); }