function showTabHistoryAction()
{
$translate = DevblocksPlatform::getTranslationService();
@($org = DevblocksPlatform::importGPC($_REQUEST['org']));
$tpl = DevblocksPlatform::getTemplateService();
$tpl->assign('path', $this->_TPL_PATH);
$contact = DAO_ContactOrg::get($org);
$tpl->assign('contact', $contact);
$visit = CerberusApplication::getVisit();
/* @var $visit CerberusVisit */
$tickets_view = C4_AbstractViewLoader::getView('contact_history');
// All org contacts
$people = DAO_Address::getWhere(sprintf("%s = %d", DAO_Address::CONTACT_ORG_ID, $contact->id));
if (null == $tickets_view) {
$tickets_view = new C4_TicketView();
$tickets_view->id = 'contact_history';
$tickets_view->name = $translate->_('addy_book.history.view_title');
$tickets_view->view_columns = array(SearchFields_Ticket::TICKET_LAST_ACTION_CODE, SearchFields_Ticket::TICKET_CREATED_DATE, SearchFields_Ticket::TICKET_TEAM_ID, SearchFields_Ticket::TICKET_CATEGORY_ID);
$tickets_view->params = array();
$tickets_view->renderLimit = 10;
$tickets_view->renderPage = 0;
$tickets_view->renderSortBy = SearchFields_Ticket::TICKET_CREATED_DATE;
$tickets_view->renderSortAsc = false;
}
@($tickets_view->name = $translate->_('ticket.requesters') . ": " . htmlspecialchars($contact->name) . ' - ' . intval(count($people)) . ' contact(s)');
$tickets_view->params = array(SearchFields_Ticket::REQUESTER_ID => new DevblocksSearchCriteria(SearchFields_Ticket::REQUESTER_ID, 'in', array_keys($people)), SearchFields_Ticket::TICKET_DELETED => new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_DELETED, DevblocksSearchCriteria::OPER_EQ, 0));
$tpl->assign('contact_history', $tickets_view);
C4_AbstractViewLoader::setView($tickets_view->id, $tickets_view);
$workers = DAO_Worker::getAll();
$tpl->assign('workers', $workers);
$teams = DAO_Group::getAll();
$tpl->assign('teams', $teams);
$buckets = DAO_Bucket::getAll();
$tpl->assign('buckets', $buckets);
$team_categories = DAO_Bucket::getTeams();
$tpl->assign('team_categories', $team_categories);
$tpl->display('file:' . $this->_TPL_PATH . 'contacts/orgs/tabs/history.tpl');
exit;
}
function showBatchPanelAction()
{
@($ids = DevblocksPlatform::importGPC($_REQUEST['ids']));
@($view_id = DevblocksPlatform::importGPC($_REQUEST['view_id']));
$tpl = DevblocksPlatform::getTemplateService();
$tpl->assign('path', $this->_TPL_PATH);
$tpl->assign('view_id', $view_id);
$unique_sender_ids = array();
$unique_subjects = array();
if (!empty($ids)) {
$ticket_ids = DevblocksPlatform::parseCsvString($ids);
if (empty($ticket_ids)) {
break;
}
$tickets = DAO_Ticket::getTickets($ticket_ids);
if (is_array($tickets)) {
foreach ($tickets as $ticket) {
/* @var $ticket CerberusTicket */
$ptr =& $unique_sender_ids[$ticket->first_wrote_address_id];
$ptr = intval($ptr) + 1;
$ptr =& $unique_subjects[$ticket->subject];
$ptr = intval($ptr) + 1;
}
}
arsort($unique_subjects);
// sort by occurrences
$senders = DAO_Address::getWhere(sprintf("%s IN (%s)", DAO_Address::ID, implode(',', array_keys($unique_sender_ids))));
foreach ($senders as $sender) {
$ptr =& $unique_senders[$sender->email];
$ptr = intval($ptr) + 1;
}
arsort($unique_senders);
unset($senders);
unset($unique_sender_ids);
@$tpl->assign('ticket_ids', $ticket_ids);
@$tpl->assign('unique_senders', $unique_senders);
@$tpl->assign('unique_subjects', $unique_subjects);
}
// Teams
$teams = DAO_Group::getAll();
$tpl->assign('teams', $teams);
// Categories
$team_categories = DAO_Bucket::getTeams();
// [TODO] Cache these
$tpl->assign('team_categories', $team_categories);
$workers = DAO_Worker::getAllActive();
$tpl->assign('workers', $workers);
// Custom Fields
$custom_fields = DAO_CustomField::getBySource(ChCustomFieldSource_Ticket::ID);
$tpl->assign('custom_fields', $custom_fields);
$tpl->display('file:' . $this->_TPL_PATH . 'tickets/rpc/batch_panel.tpl');
}
/**
* Enter description here...
*
* @param unknown_type $id
* @return Model_Address
*/
static function get($id)
{
if (empty($id)) {
return null;
}
$addresses = DAO_Address::getWhere(sprintf("%s = %d", self::ID, $id));
if (isset($addresses[$id])) {
return $addresses[$id];
}
return null;
}
private function _handleTicketMoved($event)
{
@($ticket_ids = $event->params['ticket_ids']);
@($changed_fields = $event->params['changed_fields']);
if (!isset($changed_fields[DAO_Ticket::TEAM_ID]) || !isset($changed_fields[DAO_Ticket::CATEGORY_ID])) {
return;
}
@($team_id = $changed_fields[DAO_Ticket::TEAM_ID]);
@($bucket_id = $changed_fields[DAO_Ticket::CATEGORY_ID]);
//============ Check Team Inbox Rules ================
if (!empty($ticket_ids) && !empty($team_id) && empty($bucket_id)) {
// moving to an inbox
// [JAS]: Build hashes for our event ([TODO] clean up)
$tickets = DAO_Ticket::getTickets($ticket_ids);
$from_ids = array();
foreach ($tickets as $ticket) {
/* @var $ticket CerberusTicket */
$from_ids[$ticket->id] = $ticket->first_wrote_address_id;
}
$from_addresses = DAO_Address::getWhere(sprintf("%s IN (%s)", DAO_Address::ID, implode(',', $from_ids)));
unset($from_ids);
if (is_array($tickets)) {
foreach ($tickets as $ticket_id => $ticket) {
$matches = CerberusApplication::runGroupRouting($team_id, $ticket_id);
}
}
unset($from_addresses);
}
}
