/**
* @param $start
* @param $status (default ''process)
* @param $showgrouptickets (true by default)
*/
static function showCentralList($start, $status = "process", $showgrouptickets = true)
{
global $DB, $CFG_GLPI;
if (!Session::haveRightsOr(self::$rightname, array(CREATE, self::READALL, self::READASSIGN)) && !Session::haveRightsOr('ticketvalidation', TicketValidation::getValidateRights())) {
return false;
}
$search_users_id = " (`glpi_tickets_users`.`users_id` = '" . Session::getLoginUserID() . "'\n AND `glpi_tickets_users`.`type` = '" . CommonITILActor::REQUESTER . "') ";
$search_assign = " (`glpi_tickets_users`.`users_id` = '" . Session::getLoginUserID() . "'\n AND `glpi_tickets_users`.`type` = '" . CommonITILActor::ASSIGN . "')";
$search_observer = " (`glpi_tickets_users`.`users_id` = '" . Session::getLoginUserID() . "'\n AND `glpi_tickets_users`.`type` = '" . CommonITILActor::OBSERVER . "')";
$is_deleted = " `glpi_tickets`.`is_deleted` = 0 ";
if ($showgrouptickets) {
$search_users_id = " 0 = 1 ";
$search_assign = " 0 = 1 ";
if (count($_SESSION['glpigroups'])) {
$groups = implode("','", $_SESSION['glpigroups']);
$search_assign = " (`glpi_groups_tickets`.`groups_id` IN ('" . $groups . "')\n AND `glpi_groups_tickets`.`type` = '" . CommonITILActor::ASSIGN . "')";
if (Session::haveRight(self::$rightname, self::READGROUP)) {
$search_users_id = " (`glpi_groups_tickets`.`groups_id` IN ('" . $groups . "')\n AND `glpi_groups_tickets`.`type`\n = '" . CommonITILActor::REQUESTER . "') ";
$search_observer = " (`glpi_groups_tickets`.`groups_id` IN ('" . $groups . "')\n AND `glpi_groups_tickets`.`type`\n = '" . CommonITILActor::OBSERVER . "') ";
}
}
}
$query = "SELECT DISTINCT `glpi_tickets`.`id`\n FROM `glpi_tickets`\n LEFT JOIN `glpi_tickets_users`\n ON (`glpi_tickets`.`id` = `glpi_tickets_users`.`tickets_id`)\n LEFT JOIN `glpi_groups_tickets`\n ON (`glpi_tickets`.`id` = `glpi_groups_tickets`.`tickets_id`)";
switch ($status) {
case "waiting":
// on affiche les tickets en attente
$query .= "WHERE {$is_deleted}\n AND ({$search_assign})\n AND `status` = '" . self::WAITING . "' " . getEntitiesRestrictRequest("AND", "glpi_tickets");
break;
case "process":
// on affiche les tickets planifiés ou assignés au user
$query .= "WHERE {$is_deleted}\n AND ( {$search_assign} )\n AND (`status` IN ('" . implode("','", self::getProcessStatusArray()) . "')) " . getEntitiesRestrictRequest("AND", "glpi_tickets");
break;
case "toapprove":
// on affiche les tickets planifiés ou assignés au user
$query .= "WHERE {$is_deleted}\n AND (`status` = '" . self::SOLVED . "')\n AND ({$search_users_id}";
if (!$showgrouptickets && Session::haveRight('ticket', Ticket::SURVEY)) {
$query .= " OR `glpi_tickets`.users_id_recipient = '" . Session::getLoginUserID() . "' ";
}
$query .= ")" . getEntitiesRestrictRequest("AND", "glpi_tickets");
break;
case "tovalidate":
// on affiche les tickets à valider
$query .= " LEFT JOIN `glpi_ticketvalidations`\n ON (`glpi_tickets`.`id` = `glpi_ticketvalidations`.`tickets_id`)\n WHERE {$is_deleted}\n AND `users_id_validate` = '" . Session::getLoginUserID() . "'\n AND `glpi_ticketvalidations`.`status` = '" . CommonITILValidation::WAITING . "'\n AND (`glpi_tickets`.`status` NOT IN ('" . self::CLOSED . "',\n '" . self::SOLVED . "')) " . getEntitiesRestrictRequest("AND", "glpi_tickets");
break;
case "rejected":
// on affiche les tickets rejetés
$query .= "WHERE {$is_deleted}\n AND ({$search_assign})\n AND `status` <> '" . self::CLOSED . "'\n AND `global_validation` = '" . CommonITILValidation::REFUSED . "' " . getEntitiesRestrictRequest("AND", "glpi_tickets");
break;
case "observed":
$query .= "WHERE {$is_deleted}\n AND ({$search_observer})\n AND (`status` IN ('" . self::INCOMING . "',\n '" . self::PLANNED . "',\n '" . self::ASSIGNED . "',\n '" . self::WAITING . "'))\n AND NOT ( {$search_assign} )\n AND NOT ( {$search_users_id} ) " . getEntitiesRestrictRequest("AND", "glpi_tickets");
break;
case "survey":
// tickets dont l'enquête de satisfaction n'est pas remplie et encore valide
$query .= " INNER JOIN `glpi_ticketsatisfactions`\n ON (`glpi_tickets`.`id` = `glpi_ticketsatisfactions`.`tickets_id`)\n INNER JOIN `glpi_entities`\n ON (`glpi_entities`.`id` = `glpi_tickets`.`entities_id`)\n WHERE {$is_deleted}\n AND ({$search_users_id}\n OR `glpi_tickets`.`users_id_recipient` = '" . Session::getLoginUserID() . "')\n AND `glpi_tickets`.`status` = '" . self::CLOSED . "'\n AND (`glpi_entities`.`inquest_duration` = 0\n OR DATEDIFF(ADDDATE(`glpi_ticketsatisfactions`.`date_begin`,\n INTERVAL\n `glpi_entities`.`inquest_duration` DAY),\n CURDATE()) > 0)\n AND `glpi_ticketsatisfactions`.`date_answered` IS NULL " . getEntitiesRestrictRequest("AND", "glpi_tickets");
break;
case "requestbyself":
// on affiche les tickets demandés le user qui sont planifiés ou assignés
// à quelqu'un d'autre (exclut les self-tickets)
// on affiche les tickets demandés le user qui sont planifiés ou assignés
// à quelqu'un d'autre (exclut les self-tickets)
default:
$query .= "WHERE {$is_deleted}\n AND ({$search_users_id})\n AND (`status` IN ('" . self::INCOMING . "',\n '" . self::PLANNED . "',\n '" . self::ASSIGNED . "',\n '" . self::WAITING . "'))\n AND NOT ( {$search_assign} ) " . getEntitiesRestrictRequest("AND", "glpi_tickets");
}
$query .= " ORDER BY `glpi_tickets`.`date_mod` DESC";
$result = $DB->query($query);
$numrows = $DB->numrows($result);
if ($_SESSION['glpidisplay_count_on_home'] > 0) {
$query .= " LIMIT " . intval($start) . ',' . intval($_SESSION['glpidisplay_count_on_home']);
$result = $DB->query($query);
$number = $DB->numrows($result);
} else {
$number = 0;
}
if ($numrows > 0) {
echo "<table class='tab_cadrehov'>";
echo "<tr class='noHover'><th colspan='4'>";
$options['reset'] = 'reset';
$forcetab = '';
$num = 0;
if ($showgrouptickets) {
switch ($status) {
case "toapprove":
$options['criteria'][0]['field'] = 12;
// status
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = self::SOLVED;
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 71;
// groups_id
$options['criteria'][1]['searchtype'] = 'equals';
$options['criteria'][1]['value'] = 'mygroups';
$options['criteria'][1]['link'] = 'AND';
$forcetab = 'Ticket$2';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Your tickets to close'), $number, $numrows) . "</a>";
break;
case "waiting":
$options['criteria'][0]['field'] = 12;
// status
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = self::WAITING;
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 8;
// groups_id_assign
$options['criteria'][1]['searchtype'] = 'equals';
$options['criteria'][1]['value'] = 'mygroups';
$options['criteria'][1]['link'] = 'AND';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Tickets on pending status'), $number, $numrows) . "</a>";
break;
case "process":
$options['criteria'][0]['field'] = 12;
// status
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = 'process';
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 8;
// groups_id_assign
$options['criteria'][1]['searchtype'] = 'equals';
$options['criteria'][1]['value'] = 'mygroups';
$options['criteria'][1]['link'] = 'AND';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Tickets to be processed'), $number, $numrows) . "</a>";
break;
case "observed":
$options['criteria'][0]['field'] = 12;
// status
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = 'notold';
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 65;
// groups_id
$options['criteria'][1]['searchtype'] = 'equals';
$options['criteria'][1]['value'] = 'mygroups';
$options['criteria'][1]['link'] = 'AND';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Your observed tickets'), $number, $numrows) . "</a>";
break;
case "requestbyself":
default:
$options['criteria'][0]['field'] = 12;
// status
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = 'notold';
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 71;
// groups_id
$options['criteria'][1]['searchtype'] = 'equals';
$options['criteria'][1]['value'] = 'mygroups';
$options['criteria'][1]['link'] = 'AND';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Your tickets in progress'), $number, $numrows) . "</a>";
}
} else {
switch ($status) {
case "waiting":
$options['criteria'][0]['field'] = 12;
// status
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = self::WAITING;
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 5;
// users_id_assign
$options['criteria'][1]['searchtype'] = 'equals';
$options['criteria'][1]['value'] = Session::getLoginUserID();
$options['criteria'][1]['link'] = 'AND';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Tickets on pending status'), $number, $numrows) . "</a>";
break;
case "process":
$options['criteria'][0]['field'] = 5;
// users_id_assign
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = Session::getLoginUserID();
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 12;
// status
$options['criteria'][1]['searchtype'] = 'equals';
$options['criteria'][1]['value'] = 'process';
$options['criteria'][1]['link'] = 'AND';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Tickets to be processed'), $number, $numrows) . "</a>";
break;
case "tovalidate":
$options['criteria'][0]['field'] = 55;
// validation status
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = CommonITILValidation::WAITING;
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 59;
// validation aprobator
$options['criteria'][1]['searchtype'] = 'equals';
$options['criteria'][1]['value'] = Session::getLoginUserID();
$options['criteria'][1]['link'] = 'AND';
$options['criteria'][2]['field'] = 12;
// validation aprobator
$options['criteria'][2]['searchtype'] = 'equals';
$options['criteria'][2]['value'] = 'old';
$options['criteria'][2]['link'] = 'AND NOT';
$forcetab = 'TicketValidation$1';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Your tickets to validate'), $number, $numrows) . "</a>";
break;
case "rejected":
$options['criteria'][0]['field'] = 52;
// validation status
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = CommonITILValidation::REFUSED;
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 5;
// assign user
$options['criteria'][1]['searchtype'] = 'equals';
$options['criteria'][1]['value'] = Session::getLoginUserID();
$options['criteria'][1]['link'] = 'AND';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Your rejected tickets'), $number, $numrows) . "</a>";
break;
case "toapprove":
$options['criteria'][0]['field'] = 12;
// status
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = self::SOLVED;
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 4;
// users_id_assign
$options['criteria'][1]['searchtype'] = 'equals';
$options['criteria'][1]['value'] = Session::getLoginUserID();
$options['criteria'][1]['link'] = 'AND';
$options['criteria'][2]['field'] = 22;
// users_id_recipient
$options['criteria'][2]['searchtype'] = 'equals';
$options['criteria'][2]['value'] = Session::getLoginUserID();
$options['criteria'][2]['link'] = 'OR';
$options['criteria'][3]['field'] = 12;
// status
$options['criteria'][3]['searchtype'] = 'equals';
$options['criteria'][3]['value'] = self::SOLVED;
$options['criteria'][3]['link'] = 'AND';
$forcetab = 'Ticket$2';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Your tickets to close'), $number, $numrows) . "</a>";
break;
case "observed":
$options['criteria'][0]['field'] = 66;
// users_id
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = Session::getLoginUserID();
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 12;
// status
$options['criteria'][1]['searchtype'] = 'equals';
$options['criteria'][1]['value'] = 'notold';
$options['criteria'][1]['link'] = 'AND';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Your observed tickets'), $number, $numrows) . "</a>";
break;
case "survey":
$options['criteria'][0]['field'] = 12;
// status
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = self::CLOSED;
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 60;
// enquete generee
$options['criteria'][1]['searchtype'] = 'contains';
$options['criteria'][1]['value'] = '^';
$options['criteria'][1]['link'] = 'AND';
$options['criteria'][2]['field'] = 61;
// date_answered
$options['criteria'][2]['searchtype'] = 'contains';
$options['criteria'][2]['value'] = 'NULL';
$options['criteria'][2]['link'] = 'AND';
$options['criteria'][3]['field'] = 22;
// auteur
$options['criteria'][3]['searchtype'] = 'equals';
$options['criteria'][3]['value'] = Session::getLoginUserID();
$options['criteria'][3]['link'] = 'AND';
$forcetab = 'Ticket$3';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Satisfaction survey'), $number, $numrows) . "</a>";
break;
case "requestbyself":
default:
$options['criteria'][0]['field'] = 4;
// users_id
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = Session::getLoginUserID();
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 12;
// status
$options['criteria'][1]['searchtype'] = 'equals';
$options['criteria'][1]['value'] = 'notold';
$options['criteria'][1]['link'] = 'AND';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Your tickets in progress'), $number, $numrows) . "</a>";
}
}
echo "</th></tr>";
if ($number) {
echo "<tr><th></th>";
echo "<th>" . __('Requester') . "</th>";
echo "<th>" . _n('Associated element', 'Associated elements', Session::getPluralNumber()) . "</th>";
echo "<th>" . __('Description') . "</th></tr>";
for ($i = 0; $i < $number; $i++) {
$ID = $DB->result($result, $i, "id");
self::showVeryShort($ID, $forcetab);
}
}
echo "</table>";
}
}
/**
* Print a nice HTML head for help page
*
* @param $title title of the page
* @param $url not used anymore (default '')
**/
static function helpHeader($title, $url = '')
{
global $CFG_GLPI, $HEADER_LOADED, $PLUGIN_HOOKS;
// Print a nice HTML-head for help page
if ($HEADER_LOADED) {
return;
}
$HEADER_LOADED = true;
self::includeHeader($title);
// Body
$body_class = "layout_" . $_SESSION['glpilayout'];
if (strpos($_SERVER['REQUEST_URI'], "form.php") !== false && isset($_GET['id']) && $_GET['id'] > 0) {
if (!CommonGLPI::isLayoutExcludedPage()) {
$body_class .= " form";
} else {
$body_class = "";
}
}
echo "<body class='{$body_class}'>";
// Main Headline
echo "<div id='header'>";
echo "<div id='header_top'>";
echo "<div id='c_logo'>";
echo "<a href='" . $CFG_GLPI["root_doc"] . "/front/helpdesk.public.php' accesskey='1' title=\"" . __s('Home') . "\"><span class='invisible'>Logo</span></a>";
echo "</div>";
// Les préférences + lien déconnexion
echo "<div id='c_preference' >";
echo "<ul>";
echo "<li id='deconnexion'>";
echo "<a href='" . $CFG_GLPI["root_doc"] . "/front/logout.php";
/// logout witout noAuto login for extauth
if (isset($_SESSION['glpiextauth']) && $_SESSION['glpiextauth']) {
echo "?noAUTO=1";
}
echo "' title=\"" . __s('Logout') . "\">";
// check user id : header used for display messages when session logout
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/logout.png' title=\"" . __s('Logout') . "\" alt=\"" . __s('Logout') . "\" class='button-icon'>";
echo "</a>";
echo "</li>\n";
echo "<li id='preferences_link'><a href='" . $CFG_GLPI["root_doc"] . "/front/preference.php' title=\"" . __s('My settings') . "\">";
echo "<span id='preferences_icon' title=\"" . __s('My settings') . "\" alt=\"" . __s('My settings') . "\" class='button-icon' /></span>";
// check user id : header used for display messages when session logout
if (Session::getLoginUserID()) {
echo "<span id='myname'>";
echo formatUserName(0, $_SESSION["glpiname"], $_SESSION["glpirealname"], $_SESSION["glpifirstname"], 0, 20);
echo "</span>";
}
echo "</a></li>";
echo "<li>";
Ajax::createIframeModalWindow('loadbookmark', $CFG_GLPI["root_doc"] . "/front/bookmark.php?action=load", array('title' => __('Load a bookmark'), 'reloadonclose' => true));
echo "<a href='#' onClick=\"" . Html::jsGetElementbyID('loadbookmark') . ".dialog('open');\">";
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/bookmark.png' title=\"" . __s('Load a bookmark') . "\" alt=\"" . __s('Load a bookmark') . "\" class='button-icon'>";
echo "</a></li>";
echo "<li id='help_link'>" . "<a href='" . (empty($CFG_GLPI["helpdesk_doc_url"]) ? "http://glpi-project.org/help-helpdesk" : $CFG_GLPI["helpdesk_doc_url"]) . "' target='_blank' title=\"" . __s('Help') . "\">" . "<img src='" . $CFG_GLPI["root_doc"] . "/pics/help.png' title=\"" . __s('Help') . "\" alt=\"" . __s('Help') . "\" class='button-icon'>";
"</a></li>";
echo "</ul>";
echo "</div>";
//-- Le moteur de recherche --
echo "<div id='c_recherche'></div>";
echo "</div>";
//-- Le menu principal --
echo "<div id='c_menu'>";
echo "<ul id='menu'>";
// Build the navigation-elements
// Home
echo "<li id='menu1'>";
echo "<a href='" . $CFG_GLPI["root_doc"] . "/front/helpdesk.public.php' title=\"" . __s('Home') . "\" class='itemP'>" . __('Home') . "</a>";
echo "</li>";
// Create ticket
if (Session::haveRight("ticket", CREATE)) {
echo "<li id='menu2'>";
echo "<a href='" . $CFG_GLPI["root_doc"] . "/front/helpdesk.public.php?create_ticket=1' " . "title=\"" . __s('Create a ticket') . "\" class='itemP'>" . __('Create a ticket') . "</a>";
echo "</li>";
}
// Suivi ticket
if (Session::haveRight("ticket", Ticket::READMY) || Session::haveRight("followup", TicketFollowup::SEEPUBLIC)) {
echo "<li id='menu3'>";
echo "<a href='" . $CFG_GLPI["root_doc"] . "/front/ticket.php' title=\"" . __s('Ticket followup') . "\" class='itemP'>" . _n('Ticket', 'Tickets', Session::getPluralNumber()) . "</a>";
echo "</li>";
}
// Reservation
if (Session::haveRight("reservation", ReservationItem::RESERVEANITEM)) {
echo "<li id='menu4'>";
echo "<a href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.php' title=\"" . _sn('Reservation', 'Reservations', Session::getPluralNumber()) . "\" class='itemP'>" . _n('Reservation', 'Reservations', Session::getPluralNumber()) . "</a>";
echo "</li>";
}
// FAQ
if (Session::haveRight('knowbase', KnowbaseItem::READFAQ)) {
echo "<li id='menu5' >";
echo "<a href='" . $CFG_GLPI["root_doc"] . "/front/helpdesk.faq.php' title=\"" . __s('FAQ') . "\" class='itemP'>" . __('FAQ') . "</a>";
echo "</li>";
}
// PLUGINS
$plugins = array();
if (isset($PLUGIN_HOOKS["helpdesk_menu_entry"]) && count($PLUGIN_HOOKS["helpdesk_menu_entry"])) {
foreach ($PLUGIN_HOOKS["helpdesk_menu_entry"] as $plugin => $active) {
if ($active) {
$plugins[$plugin] = Plugin::getInfo($plugin);
}
}
}
if (isset($plugins) && count($plugins) > 0) {
$list = array();
foreach ($plugins as $key => $val) {
$list[$key] = $val["name"];
}
asort($list);
echo "<li id='menu5' onmouseover=\"javascript:menuAff('menu5','menu');\">";
echo "<a href='#' title=\"" . _sn('Plugin', 'Plugins', Session::getPluralNumber()) . "\" class='itemP'>" . __('Plugins') . "</a>";
// default none
echo "<ul class='ssmenu'>";
// list menu item
foreach ($list as $key => $val) {
$link = "";
if (is_string($PLUGIN_HOOKS["helpdesk_menu_entry"][$key])) {
$link = $PLUGIN_HOOKS["helpdesk_menu_entry"][$key];
}
echo "<li><a href='" . $CFG_GLPI["root_doc"] . "/plugins/" . $key . $link . "'>" . $plugins[$key]["name"] . "</a></li>\n";
}
echo "</ul></li>";
}
echo "</ul>";
echo "</div>";
// End navigation bar
// End headline
// Le fil d ariane
echo "<div id='c_ssmenu2'>";
echo "<ul>";
echo "<li class='breadcrumb_item'>" . "<a href='" . $CFG_GLPI["root_doc"] . "/front/helpdesk.public.php' title=\"" . __s('Home') . "\">" . __('Home') . "</a></li>";
if (TicketValidation::getValidateRights()) {
$opt = array();
$opt['reset'] = 'reset';
$opt['criteria'][0]['field'] = 55;
// validation status
$opt['criteria'][0]['searchtype'] = 'equals';
$opt['criteria'][0]['value'] = TicketValidation::WAITING;
$opt['criteria'][0]['link'] = 'AND';
$opt['criteria'][1]['field'] = 59;
// validation aprobator
$opt['criteria'][1]['searchtype'] = 'equals';
$opt['criteria'][1]['value'] = Session::getLoginUserID();
$opt['criteria'][1]['link'] = 'AND';
$url_validate = $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($opt, '&');
$pic_validate = "<a href='{$url_validate}'>" . "<img title=\"" . __s('Ticket waiting for your approval') . "\" alt=\"" . __s('Ticket waiting for your approval') . "\" src='" . $CFG_GLPI["root_doc"] . "/pics/menu_showall.png' class='pointer'></a>";
echo "<li class='icons_block'>{$pic_validate}</li>\n";
}
if (Session::haveRight('ticket', CREATE) && strpos($_SERVER['PHP_SELF'], "ticket")) {
echo "<li class='icons_block'><a href='" . $CFG_GLPI["root_doc"] . "/front/helpdesk.public.php?create_ticket=1'>";
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/menu_add.png' title=\"" . __s('Add') . "\" alt=\"" . __s('Add') . "\" class='pointer'></a></li>";
}
// check user id : header used for display messages when session logout
if (Session::getLoginUserID()) {
self::showProfileSelecter($CFG_GLPI["root_doc"] . "/front/helpdesk.public.php");
}
echo "</ul></div>";
echo "</div>";
// fin header
echo "<div id='page' >";
// call static function callcron() every 5min
CronTask::callCron();
self::displayMessageAfterRedirect();
}
/**
* Show the central personal view
**/
static function showMyView()
{
global $DB, $CFG_GLPI;
$showticket = Session::haveRightsOr("ticket", array(Ticket::READMY, Ticket::READALL, Ticket::READASSIGN));
$showproblem = Session::haveRightsOr('problem', array(Problem::READALL, Problem::READMY));
echo "<table class='tab_cadre_central'>";
if (Session::haveRight("config", UPDATE)) {
$logins = User::checkDefaultPasswords();
$user = new User();
if (!empty($logins)) {
$accouts = array();
foreach ($logins as $login) {
$user->getFromDBbyName($login);
$accounts[] = $user->getLink();
}
$message = sprintf(__('For security reasons, please change the password for the default users: %s'), implode(" ", $accounts));
echo "<tr><th colspan='2'>";
Html::displayTitle($CFG_GLPI['root_doc'] . "/pics/warning.png", $message, $message);
echo "</th></tr>";
}
if (file_exists(GLPI_ROOT . "/install/install.php")) {
echo "<tr><th colspan='2'>";
$message = sprintf(__('For security reasons, please remove file: %s'), "install/install.php");
Html::displayTitle($CFG_GLPI['root_doc'] . "/pics/warning.png", $message, $message);
echo "</th></tr>";
}
}
if ($_SESSION['glpi_use_mode'] == Session::DEBUG_MODE) {
if (!DBMysql::isMySQLStrictMode()) {
echo "<tr><th colspan='2'>";
$message = __('MySQL strict mode is not enabled');
Html::displayTitle($CFG_GLPI['root_doc'] . "/pics/warning.png", $message, $message);
echo "</th></tr>";
}
}
if ($DB->isSlave() && !$DB->first_connection) {
echo "<tr><th colspan='2'>";
Html::displayTitle($CFG_GLPI['root_doc'] . "/pics/warning.png", __('MySQL replica: read only'), __('MySQL replica: read only'));
echo "</th></tr>";
}
echo "<tr class='noHover'><td class='top' width='50%'><table class='central'>";
echo "<tr class='noHover'><td>";
if (Session::haveRightsOr('ticketvalidation', TicketValidation::getValidateRights())) {
Ticket::showCentralList(0, "tovalidate", false);
}
if ($showticket) {
if (Ticket::isAllowedStatus(Ticket::SOLVED, Ticket::CLOSED)) {
Ticket::showCentralList(0, "toapprove", false);
}
Ticket::showCentralList(0, "survey", false);
Ticket::showCentralList(0, "rejected", false);
Ticket::showCentralList(0, "requestbyself", false);
Ticket::showCentralList(0, "observed", false);
Ticket::showCentralList(0, "process", false);
Ticket::showCentralList(0, "waiting", false);
}
if ($showproblem) {
Problem::showCentralList(0, "process", false);
}
echo "</td></tr>";
echo "</table></td>";
echo "<td class='top' width='50%'><table class='central'>";
echo "<tr class='noHover'><td>";
Planning::showCentral(Session::getLoginUserID());
Reminder::showListForCentral();
if (Session::haveRight("reminder_public", READ)) {
Reminder::showListForCentral(false);
}
echo "</td></tr>";
echo "</table></td></tr></table>";
}
