function getTags()
{
parent::getTags();
//Locales
$tags = array('ticket.type' => __('Type'), 'ticket.sla' => __('SLA'), 'ticket.requesttype' => __('Request source'), 'ticket.itemtype' => __('Item type'), 'ticket.item.name' => __('Associated item'), 'ticket.item.serial' => __('Serial number'), 'ticket.item.otherserial' => __('Inventory number'), 'ticket.item.location' => sprintf(__('%1$s: %2$s'), _n('Associated element', 'Associated elements', 2), __('Location')), 'ticket.item.model' => __('Model'), 'ticket.item.contact' => __('Alternate username'), 'ticket.item.contactnumber' => __('Alternate username number'), 'ticket.item.user' => __('User'), 'ticket.item.group' => __('Group'), 'ticket.isdeleted' => __('Deleted'), 'followup.date' => __('Opening date'), 'followup.isprivate' => __('Private'), 'followup.author' => __('Writer'), 'followup.description' => __('Description'), 'followup.requesttype' => __('Request source'), 'ticket.numberoffollowups' => _x('quantity', 'Number of followups'), 'ticket.numberoflinkedtickets' => _x('quantity', 'Number of linked tickets'), 'ticket.numberofproblems' => _x('quantity', 'Number of problems'), 'ticket.numberofchanges' => _x('quantity', 'Number of changes'), 'ticket.numberofitems' => _x('quantity', 'Number of items'), 'ticket.autoclose' => __('Automatic closing of solved tickets after'), 'ticket.location' => __('Location'), 'ticket.globalvalidation' => __('Global approval status'), 'ticket.solution.approval.description' => __('Solution rejection comment'), 'ticket.solution.approval.date' => __('Solution rejection date'), 'ticket.solution.approval.author' => __('Approver'));
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'events' => NotificationTarget::TAG_FOR_ALL_EVENTS));
}
//Events specific for validation
$tags = array('validation.author' => __('Requester'), 'validation.status' => __('Status of the approval request'), 'validation.submissiondate' => sprintf(__('%1$s: %2$s'), __('Request'), __('Date')), 'validation.commentsubmission' => sprintf(__('%1$s: %2$s'), __('Request'), __('Comments')), 'validation.validationdate' => sprintf(__('%1$s: %2$s'), __('Validation'), __('Date')), 'validation.validator' => __('Decision-maker'), 'validation.commentvalidation' => sprintf(__('%1$s: %2$s'), __('Validation'), __('Comments')));
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'events' => array('validation', 'validation_answer')));
}
//Tags without lang for validation
$tags = array('validation.submission.title' => __('A validation request has been submitted'), 'validation.answer.title' => __('An answer to a validation request was produced'));
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'lang' => false, 'events' => array('validation', 'validation_answer')));
}
// Events for ticket satisfaction
$tags = array('satisfaction.datebegin' => __('Creation date of the satisfaction survey'), 'satisfaction.dateanswered' => __('Response date to the satisfaction survey'), 'satisfaction.satisfaction' => __('Satisfaction'), 'satisfaction.description' => __('Comments to the satisfaction survey'));
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'events' => array('satisfaction')));
}
$tags = array('satisfaction.type' => __('Survey type'));
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'lang' => false, 'events' => array('satisfaction')));
}
$tags = array('satisfaction.text' => __('Invitation to fill out the survey'));
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => false, 'lang' => true, 'events' => array('satisfaction')));
}
//Foreach global tags
$tags = array('followups' => _n('Followup', 'Followups', Session::getPluralNumber()), 'validations' => _n('Validation', 'Validations', Session::getPluralNumber()), 'linkedtickets' => _n('Linked ticket', 'Linked tickets', Session::getPluralNumber()), 'problems' => _n('Problem', 'Problems', Session::getPluralNumber()), 'changes' => _n('Change', 'Changes', Session::getPluralNumber()), 'items' => _n('Associated item', 'Associated items', Session::getPluralNumber()), 'documents' => _n('Document', 'Documents', Session::getPluralNumber()));
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => false, 'foreach' => true));
}
//Tags with just lang
$tags = array('ticket.linkedtickets' => _n('Linked ticket', 'Linked tickets', Session::getPluralNumber()), 'ticket.problems' => _n('Problem', 'Problems', Session::getPluralNumber()), 'ticket.changes' => _n('Change', 'Changes', Session::getPluralNumber()), 'ticket.autoclosewarning' => sprintf(_n('Without a reply, the ticket will be automatically closed after %s day', 'Without a reply, the ticket will be automatically closed after %s days', 2), '?'));
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => false, 'lang' => true));
}
//Foreach tag for alertnotclosed
$this->addTagToList(array('tag' => 'tickets', 'label' => __('Not solved tickets'), 'value' => false, 'foreach' => true, 'events' => array('alertnotclosed')));
//Tags without lang
$tags = array('ticket.urlvalidation' => sprintf(__('%1$s: %2$s'), __('Validation request'), __('URL')), 'ticket.urlsatisfaction' => sprintf(__('%1$s: %2$s'), __('Satisfaction'), __('URL')), 'linkedticket.id' => sprintf(__('%1$s: %2$s'), _n('Linked ticket', 'Linked tickets', 1), __('ID')), 'linkedticket.link' => sprintf(__('%1$s: %2$s'), _n('Linked ticket', 'Linked tickets', 1), __('Link')), 'linkedticket.url' => sprintf(__('%1$s: %2$s'), _n('Linked ticket', 'Linked tickets', 1), __('URL')), 'linkedticket.title' => sprintf(__('%1$s: %2$s'), _n('Linked ticket', 'Linked tickets', 1), __('Title')), 'linkedticket.content' => sprintf(__('%1$s: %2$s'), _n('Linked ticket', 'Linked tickets', 1), __('Description')), 'problem.id' => sprintf(__('%1$s: %2$s'), __('Problem'), __('ID')), 'problem.date' => sprintf(__('%1$s: %2$s'), __('Problem'), __('Date')), 'problem.url' => sprintf(__('%1$s: %2$s'), __('Problem'), 'URL'), 'problem.title' => sprintf(__('%1$s: %2$s'), __('Problem'), __('Title')), 'problem.content' => sprintf(__('%1$s: %2$s'), __('Problem'), __('Description')), 'change.id' => sprintf(__('%1$s: %2$s'), __('Change'), __('ID')), 'change.date' => sprintf(__('%1$s: %2$s'), __('Change'), __('Date')), 'change.url' => sprintf(__('%1$s: %2$s'), __('Change'), 'URL'), 'change.title' => sprintf(__('%1$s: %2$s'), __('Change'), __('Title')), 'change.content' => sprintf(__('%1$s: %2$s'), __('Change'), __('Description')));
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'lang' => false));
}
//Tickets with a fixed set of values
$allowed_validation = array();
$status = TicketValidation::getAllStatusArray(false, true);
foreach ($status as $key => $value) {
$allowed_validation[] = $key;
}
$tags = array('validation.validationstatus' => array('text' => __('Status value in database'), 'allowed_values' => $allowed_validation));
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label['text'], 'value' => true, 'lang' => false, 'allowed_values' => $label['allowed_values']));
}
asort($this->tag_descriptions);
}
/**
* List the tickets for an authenticated user
*
* @param $params array of options (author, group, category, status, startdate, enddate, itemtype)
* @param $protocol the communication protocol used
*
* @return array of hashtable
**/
static function methodListTickets($params, $protocol)
{
global $DB, $CFG_GLPI;
if (isset($params['help'])) {
return array('count' => 'bool,optional', 'start' => 'integer,optional', 'limit' => 'integer,optional', 'user' => 'integer,optional', 'recipient' => 'integer,optional', 'mine' => 'bool,optional', 'group' => 'integer,optional', 'mygroups' => 'bool,optional', 'category' => 'integer,optional', 'status' => 'integer,optional', 'startdate' => 'datetime,optional', 'enddate' => 'datetime,optional', 'itemtype' => 'string,optional', 'item' => 'integer,optional', 'entity' => 'integer,optional', 'satisfaction' => 'integer,optional', 'approval' => 'text,optional', 'approver' => 'integer,optional', 'id2name' => 'bool,optional', 'order' => 'array,optional', 'help' => 'bool,optional');
}
if (!Session::getLoginUserID()) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTAUTHENTICATED);
}
$resp = array();
$start = 0;
if (isset($params['start']) && is_numeric($params['start'])) {
$start = $params['start'];
}
$limit = $_SESSION['glpilist_limit'];
if (isset($params['limit']) && is_numeric($params['limit'])) {
$limit = $params['limit'];
}
$where = $join = '';
// User (victim)
if (isset($params['user'])) {
if (!is_numeric($params['user']) || $params['user'] < 0) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'user');
}
if (Session::haveRight('show_all_ticket', '1') || Session::haveRight('show_group_ticket', '1') || $params['user'] == Session::getLoginUserID()) {
// restrict to author parameter
$where = " AND `glpi_tickets_users_request`.`users_id` = '" . $params['user'] . "'";
} else {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED);
}
} else {
if (Session::haveRight('show_all_ticket', '1') || Session::haveRight('show_group_ticket', '1')) {
$where = '';
// Restrict will come from group (if needed)
} else {
// Only connected user's tickets'
$where = " AND `glpi_tickets_users_request`.`users_id`\n = '" . Session::getLoginUserID() . "'";
}
}
// Group
if (isset($params['group'])) {
if (!is_numeric($params['group']) || $params['group'] < 0) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'group');
}
if (Session::haveRight('show_all_ticket', '1') || Session::haveRight('show_group_ticket', '1') && in_array($params['group'], $_SESSION['glpigroups'])) {
// restrict to group parameter
$where = " AND `glpi_groups_tickets_request`.`groups_id` = '" . $params['group'] . "'";
} else {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED);
}
} else {
if (Session::haveRight('show_group_ticket', '1') && !Session::haveRight('show_all_ticket', '1')) {
// Connected user's group'
if (count($_SESSION['glpigroups']) > 0) {
$where = " AND `glpi_groups_tickets_request`.`groups_id`\n IN (" . implode(',', $_SESSION['glpigroups']) . ")";
} else {
$where = " AND `glpi_tickets_users_request`.`users_id`\n = '" . Session::getLoginUserID() . "'";
}
}
}
// Security
if (empty($where) && !Session::haveRight('show_all_ticket', '1')) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED, '', 'profil');
}
// Recipient (person creating the ticket)
if (isset($params['recipient'])) {
if (!is_numeric($params['recipient']) || $params['recipient'] < 0) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'recipient');
}
// restrict to recipient parameter
$where = " AND `users_id_recipient`='" . $params['recipient'] . "'";
}
// Mine (user or recipient for the ticket)
if (isset($params['mine'])) {
$where = " AND (`glpi_tickets_users_request`.`users_id` = '" . Session::getLoginUserID() . "'\n OR `users_id_recipient` = '" . Session::getLoginUserID() . "')";
}
// Mygroups
if (isset($param['mygroups'])) {
$where = " AND `glpi_groups_tickets`.`groups_id`\n IN (" . implode(',', $_SESSION['glpigroups']) . ")";
}
// Entity
if (isset($params['entity'])) {
if (!Session::haveAccessToEntity($params['entity'])) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED, '', 'entity');
}
$where = getEntitiesRestrictRequest("WHERE", "glpi_tickets", '', $params['entity']) . $where;
} else {
$where = getEntitiesRestrictRequest("WHERE", "glpi_tickets") . $where;
}
// Category
if (isset($params['category'])) {
if (!is_numeric($params['category']) || $params['category'] <= 0) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'category');
}
$where .= " AND " . getRealQueryForTreeItem("glpi_itilcategories", $params['category'], "glpi_tickets.itilcategories_id");
}
if (isset($params['approval']) || isset($params['approver'])) {
$join .= "INNER JOIN `glpi_ticketvalidations`\n ON (`glpi_tickets`.`id` = `glpi_ticketvalidations`.`tickets_id` ) ";
if (isset($params['approver']) && is_numeric($params['approver'])) {
$where .= " AND `glpi_ticketvalidations`.`users_id_validate`=" . $params['approver'];
}
$tabstatus = TicketValidation::getAllStatusArray();
if (isset($params['approval']) && isset($tabstatus[$params['approval']])) {
$where .= " AND `glpi_ticketvalidations`.`status`='" . $params['approval'] . "'";
}
}
if (isset($params['satisfaction'])) {
$join .= "INNER JOIN `glpi_ticketsatisfactions`\n ON (`glpi_tickets`.`id` = `glpi_ticketsatisfactions`.`tickets_id` ) ";
switch ($params['satisfaction']) {
case 1:
$where .= " AND `glpi_ticketsatisfactions`.`date_answered` IS NULL";
break;
case 2:
$where .= " AND `glpi_ticketsatisfactions`.`date_answered` IS NOT NULL";
break;
default:
// survey exists (by Inner Join)
}
$params['status'] = Ticket::CLOSED;
}
// Status
if (isset($params['status'])) {
if (!in_array($params['status'], Ticket::getAllowedStatusArray(true))) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'status');
}
switch ($params['status']) {
case 'all':
// No restriction
break;
case 'notclosed':
$status = Ticket::getAllStatusArray();
unset($status[CLOSED]);
$where .= " AND `glpi_tickets`.`status` IN ('" . implode("','", $status) . "') ";
break;
case 'notold':
$status = Ticket::getAllStatusArray();
unset($status[SOLVED], $status[CLOSED]);
$where .= " AND `glpi_tickets`.`status` IN ('" . implode("','", $status) . "') ";
break;
case 'old':
$status = array_merge(Ticket::getSolvedStatusArray(), Ticket::getClosedStatusArray());
$where .= " AND `glpi_tickets`.`status` IN ('" . implode("','", $status) . "') ";
break;
case 'process':
$status = Ticket::getProcessStatusArray();
$where .= " AND `glpi_tickets`.`status` IN ('" . implode("','", $status) . "') ";
break;
default:
$where .= " AND `glpi_tickets`.`status` = '" . $params['status'] . "' ";
}
}
// Dates
if (isset($params["startdate"])) {
if (preg_match(WEBSERVICES_REGEX_DATETIME, $params["startdate"]) || preg_match(WEBSERVICES_REGEX_DATE, $params["startdate"])) {
$where .= " AND `glpi_tickets`.`date` >= '" . $params['startdate'] . "' ";
} else {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'date');
}
}
if (isset($params["enddate"])) {
if (preg_match(WEBSERVICES_REGEX_DATETIME, $params["enddate"]) || preg_match(WEBSERVICES_REGEX_DATE, $params["enddate"])) {
$where .= " AND `glpi_tickets`.`date` <= '" . $params['enddate'] . "' ";
} else {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'date');
}
}
if (isset($params['itemtype'])) {
if (!empty($params['itemtype']) && !class_exists($params['itemtype'])) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'itemtype');
}
$where .= " AND `glpi_tickets`.`itemtype`='" . $params['itemtype'] . "'";
}
if (isset($params['item'])) {
if (!isset($params['itemtype'])) {
return self::Error($protocol, WEBSERVICES_ERROR_MISSINGPARAMETER, '', 'itemtype');
}
if (!is_numeric($params['item']) || $params['item'] <= 0) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'item');
}
$where .= " AND `glpi_tickets`.`items_id`='" . $params['item'] . "'";
}
$orders = array();
if (isset($params['order'])) {
if (is_array($params['order'])) {
$tab = $params['order'];
} else {
$tab = array($params['order'] => 'DESC');
}
foreach ($tab as $key => $val) {
if ($val != 'ASC') {
$val = 'DESC';
}
$sqlkey = array('id' => '`glpi_tickets`.`id`', 'date' => '`glpi_tickets`.`date`', 'closedate' => '`glpi_tickets`.`closedate`', 'date_mod' => '`glpi_tickets`.`date_mod`', 'status' => '`glpi_tickets`.`status`', 'entities_id' => '`glpi_tickets`.`entities_id`', 'priority' => '`glpi_tickets`.`priority`');
if (isset($sqlkey[$key])) {
$orders[] = $sqlkey[$key] . " {$val}";
} else {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'order=$key');
}
}
}
if (count($orders)) {
$order = implode(',', $orders);
} else {
$order = "`glpi_tickets`.`date_mod` DESC";
}
$resp = array();
if (isset($params['count'])) {
$query = "SELECT COUNT(DISTINCT `glpi_tickets`.`id`) AS count\n FROM `glpi_tickets`\n {$join}\n LEFT JOIN `glpi_tickets_users` AS glpi_tickets_users_request\n ON (`glpi_tickets`.`id` = `glpi_tickets_users_request`.`tickets_id`\n AND `glpi_tickets_users_request`.`type` = 1)\n LEFT JOIN `glpi_groups_tickets` AS glpi_groups_tickets_request\n ON (`glpi_tickets`.`id` = `glpi_groups_tickets_request`.`tickets_id`\n AND `glpi_groups_tickets_request`.`type` = 1 )\n {$where}";
$resp = $DB->request($query)->next();
//debug $resp['query'] = $query;
} else {
$query = "SELECT `glpi_tickets`.*,\n GROUP_CONCAT(DISTINCT `glpi_tickets_users_request`.`users_id` SEPARATOR ',')\n AS users_id_request,\n GROUP_CONCAT(DISTINCT `glpi_tickets_users_observer`.`users_id` SEPARATOR ',')\n AS users_id_observer,\n GROUP_CONCAT(DISTINCT `glpi_tickets_users_assign`.`users_id` SEPARATOR ',')\n AS users_id_assign,\n GROUP_CONCAT(DISTINCT `glpi_groups_tickets_request`.`groups_id` SEPARATOR ',')\n AS groups_id_request,\n GROUP_CONCAT(DISTINCT `glpi_groups_tickets_observer`.`groups_id` SEPARATOR ',')\n AS groups_id_observer,\n GROUP_CONCAT(DISTINCT `glpi_groups_tickets_assign`.`groups_id` SEPARATOR ',')\n AS groups_id_assign\n FROM `glpi_tickets`\n {$join}\n LEFT JOIN `glpi_tickets_users` AS glpi_tickets_users_request\n ON (`glpi_tickets`.`id` = `glpi_tickets_users_request`.`tickets_id`\n AND `glpi_tickets_users_request`.`type` = 1)\n LEFT JOIN `glpi_tickets_users` AS glpi_tickets_users_assign\n ON (`glpi_tickets`.`id` = `glpi_tickets_users_assign`.`tickets_id`\n AND `glpi_tickets_users_assign`.`type` = 2)\n LEFT JOIN `glpi_tickets_users` AS glpi_tickets_users_observer\n ON (`glpi_tickets`.`id` = `glpi_tickets_users_observer`.`tickets_id`\n AND `glpi_tickets_users_observer`.`type` = 3)\n LEFT JOIN `glpi_groups_tickets` AS glpi_groups_tickets_request\n ON (`glpi_tickets`.`id` = `glpi_groups_tickets_request`.`tickets_id`\n AND `glpi_groups_tickets_request`.`type` = 1)\n LEFT JOIN `glpi_groups_tickets` AS glpi_groups_tickets_assign\n ON (`glpi_tickets`.`id` = `glpi_groups_tickets_assign`.`tickets_id`\n AND `glpi_groups_tickets_assign`.`type` = 2)\n LEFT JOIN `glpi_groups_tickets` AS glpi_groups_tickets_observer\n ON (`glpi_tickets`.`id` = `glpi_groups_tickets_observer`.`tickets_id`\n AND `glpi_groups_tickets_observer`.`type` = 3)\n {$where}\n GROUP BY `glpi_tickets`.`id`\n ORDER BY {$order}\n LIMIT {$start},{$limit}";
foreach ($DB->request($query) as $data) {
$tmp = explode(',', $data['users_id_request']);
$data['users']['requester'] = array();
foreach ($tmp as $id) {
$data['users']['requester'][]['id'] = $id;
}
$tmp = explode(',', $data['users_id_observer']);
$data['users']['observer'] = array();
foreach ($tmp as $id) {
$data['users']['observer'][]['id'] = $id;
}
$tmp = explode(',', $data['users_id_assign']);
$data['users']['assign'] = array();
foreach ($tmp as $id) {
$data['users']['assign'][]['id'] = $id;
}
$tmp = explode(',', $data['groups_id_request']);
$data['groups']['requester'] = array();
foreach ($tmp as $id) {
$data['groups']['requester'][]['id'] = $id;
}
$tmp = explode(',', $data['groups_id_observer']);
$data['groups']['observer'] = array();
foreach ($tmp as $id) {
$data['groups']['observer'][]['id'] = $id;
}
$tmp = explode(',', $data['groups_id_assign']);
$data['groups']['assign'] = array();
foreach ($tmp as $id) {
$data['groups']['assign'][]['id'] = $id;
}
unset($data['groups_id_request'], $data['groups_id_observer'], $data['groups_id_assign'], $data['users_id_request'], $data['users_id_observer'], $data['users_id_assign']);
$data['solution'] = Html::clean(Toolbox::unclean_cross_side_scripting_deep($data['solution']));
if (isset($params['id2name'])) {
if ($data['itemtype'] && ($item = getItemForItemtype($data['itemtype']))) {
$data['itemtype_name'] = Html::clean($item->getTypeName());
if ($item->getFromDB($data['items_id'])) {
$data['items_name'] = Html::clean($item->getNameID());
} else {
$data['items_name'] = NOT_AVAILABLE;
}
}
foreach ($data['groups'] as $type => $tab) {
foreach ($tab as $key => $grp) {
$data['groups'][$type][$key]['name'] = Html::clean(Dropdown::getDropdownName('glpi_groups', $grp['id']));
}
}
foreach ($data['users'] as $type => $tab) {
foreach ($tab as $key => $usr) {
$data['users'][$type][$key]['name'] = Html::clean(getUserName($usr['id']));
}
}
$data['status_name'] = Html::clean(Ticket::getStatus($data['status']));
$data['urgency_name'] = Ticket::getUrgencyName($data['urgency']);
$data['impact_name'] = Ticket::getImpactName($data['impact']);
$data['priority_name'] = Ticket::getPriorityName($data['priority']);
$data['users_name_recipient'] = Html::clean(getUserName($data['users_id_recipient']));
$data['entities_name'] = Html::clean(Dropdown::getDropdownName('glpi_entities', $data['entities_id']));
$data['suppliers_name_assign'] = Html::clean(Dropdown::getDropdownName('glpi_suppliers', $data['suppliers_id_assign']));
$data['ticketcategories_name'] = Html::clean(Dropdown::getDropdownName('glpi_itilcategories', $data['itilcategories_id']));
$data['requesttypes_name'] = Html::clean(Dropdown::getDropdownName('glpi_requesttypes', $data['requesttypes_id']));
$data['solutiontypes_name'] = Html::clean(Dropdown::getDropdownName('glpi_solutiontypes', $data['solutiontypes_id']));
$data['slas_name'] = Html::clean(Dropdown::getDropdownName('glpi_slas', $data['slas_id']));
$data['slalevels_name'] = Html::clean(Dropdown::getDropdownName('glpi_slalevels', $data['slalevels_id']));
}
$resp[] = $data;
}
}
return $resp;
}
/**
* return the content of hardcoded dropdown
*
* @param $name of the dropdown
*
* @return array (or false if unknown name)
**/
private static function listSpecialDropdown($name = '')
{
global $CFG_GLPI;
$resp = array();
switch (strtolower($name)) {
case 'ticketstatus':
$tab = Ticket::getAllStatusArray();
foreach ($tab as $id => $label) {
$resp[] = array('id' => $id, 'name' => $label);
}
break;
case 'ticketurgency':
for ($i = 1; $i <= 5; $i++) {
if ($i == 3 || $CFG_GLPI['urgency_mask'] & 1 << $i) {
$resp[] = array('id' => $i, 'name' => Ticket::getUrgencyName($i));
}
}
break;
case 'ticketimpact':
for ($i = 1; $i <= 5; $i++) {
if ($i == 3 || $CFG_GLPI['impact_mask'] & 1 << $i) {
$resp[] = array('id' => $i, 'name' => Ticket::getImpactName($i));
}
}
break;
case 'tickettype':
foreach (array(Ticket::INCIDENT_TYPE, Ticket::DEMAND_TYPE) as $type) {
$resp[] = array('id' => $type, 'name' => Ticket::getTicketTypeName($type));
}
break;
case 'ticketpriority':
for ($i = 1; $i <= 5; $i++) {
$resp[] = array('id' => $i, 'name' => Ticket::getPriorityName($i));
}
break;
case 'ticketglobalvalidation':
$tab = TicketValidation::getAllStatusArray(false, true);
foreach ($tab as $id => $label) {
$resp[] = array('id' => $id, 'name' => $label);
}
break;
case 'ticketvalidationstatus':
$tab = TicketValidation::getAllStatusArray();
foreach ($tab as $id => $label) {
$resp[] = array('id' => $id, 'name' => $label);
}
break;
default:
$resp = false;
}
return $resp;
}
function getTags()
{
global $LANG;
//Locales
$tags = array('ticket.id' => $LANG['common'][2], 'ticket.title' => $LANG['common'][16], 'ticket.url' => $LANG['common'][94], 'ticket.entity' => $LANG['entity'][0], 'ticket.category' => $LANG['common'][36], 'ticket.content' => $LANG['joblist'][6], 'ticket.description' => $LANG['mailing'][5], 'ticket.status' => $LANG['joblist'][0], 'ticket.type' => $LANG['common'][17], 'ticket.creationdate' => $LANG['reports'][60], 'ticket.closedate' => $LANG['reports'][61], 'ticket.solvedate' => $LANG['reports'][64], 'ticket.sla' => $LANG['sla'][1], 'ticket.duedate' => $LANG['sla'][5], 'ticket.requesttype' => $LANG['job'][44], 'ticket.authors' => $LANG['job'][18], 'author.id' => $LANG['common'][2] . ' ' . $LANG['job'][4], 'author.name' => $LANG['job'][4], 'author.location' => $LANG['common'][15], 'author.phone' => $LANG['help'][35], 'author.phone2' => $LANG['help'][35] . ' 2', 'ticket.openbyuser' => $LANG['common'][37], 'ticket.groups' => $LANG['common'][53] . " : " . $LANG['common'][35], 'ticket.assigntousers' => $LANG['job'][5] . " - " . $LANG['job'][3], 'ticket.assigntogroups' => $LANG['job'][5] . " - " . $LANG['Menu'][36], 'ticket.assigntosupplier' => $LANG['job'][5] . " - " . $LANG['financial'][26], 'ticket.observergroups' => $LANG['common'][104] . " - " . $LANG['Menu'][36], 'ticket.observerusers' => $LANG['common'][104] . " - " . $LANG['Menu'][14], 'ticket.itemtype' => $LANG['reports'][12], 'ticket.item.name' => $LANG['financial'][104], 'ticket.item.serial' => $LANG['common'][19], 'ticket.item.otherserial' => $LANG['common'][20], 'ticket.item.location' => $LANG['common'][15], 'ticket.item.model' => $LANG['common'][22], 'ticket.item.contact' => $LANG['common'][18], 'ticket.item.contactnumber' => $LANG['common'][21], 'ticket.item.user' => $LANG['common'][34], 'ticket.item.group' => $LANG['common'][35], 'ticket.urgency' => $LANG['joblist'][29], 'ticket.impact' => $LANG['joblist'][30], 'ticket.priority' => $LANG['joblist'][2], 'ticket.time' => $LANG['job'][20], 'ticket.costtime' => $LANG['job'][40], 'ticket.costfixed' => $LANG['job'][41], 'ticket.costmaterial' => $LANG['job'][42], 'ticket.solution.type' => $LANG['job'][48], 'ticket.solution.description' => $LANG['jobresolution'][1], 'task.author' => $LANG['common'][37], 'task.isprivate' => $LANG['common'][77], 'task.date' => $LANG['reports'][60], 'task.description' => $LANG['joblist'][6], 'task.category' => $LANG['common'][36], 'task.time' => $LANG['job'][20], 'task.planning.user' => $LANG['common'][95], 'task.planning.begin' => $LANG['search'][8], 'task.planning.end' => $LANG['search'][9], 'task.planning.status' => $LANG['joblist'][0], 'followup.date' => $LANG['reports'][60], 'followup.isprivate' => $LANG['common'][77], 'followup.author' => $LANG['common'][37], 'followup.description' => $LANG['joblist'][6], 'followup.requesttype' => $LANG['job'][44], 'ticket.numberoffollowups' => $LANG['mailing'][4], 'ticket.numberoftasks' => $LANG['mailing'][122], 'ticket.numberoflinkedtickets' => $LANG['job'][55] . " - " . $LANG['tracking'][29], 'ticket.action' => $LANG['mailing'][119], 'ticket.autoclose' => $LANG['entity'][18], 'ticket.globalvalidation' => $LANG['validation'][25]);
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'events' => NotificationTarget::TAG_FOR_ALL_EVENTS));
}
//Events specific for validation
$tags = array('validation.author' => $LANG['job'][4], 'validation.status' => $LANG['validation'][28], 'validation.submissiondate' => $LANG['validation'][3], 'validation.commentsubmission' => $LANG['validation'][5], 'validation.validationdate' => $LANG['validation'][4], 'validation.validator' => $LANG['validation'][21], 'validation.commentvalidation' => $LANG['validation'][6]);
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'events' => array('validation')));
}
//Tags without lang for validation
$tags = array('validation.submission.title' => $LANG['validation'][27], 'validation.answer.title' => $LANG['validation'][32]);
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'lang' => false, 'events' => array('validation')));
}
// Events for ticket satisfaction
$tags = array('satisfaction.datebegin' => $LANG['satisfaction'][6], 'satisfaction.dateanswered' => $LANG['satisfaction'][4], 'satisfaction.satisfactionlevel' => $LANG['satisfaction'][7], 'satisfaction.satisfactioncomment' => $LANG['satisfaction'][8]);
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'events' => array('satisfaction')));
}
$tags = array('satisfaction.type' => $LANG['satisfaction'][9] . " - " . $LANG['satisfaction'][10]);
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'lang' => false, 'events' => array('satisfaction')));
}
$tags = array('satisfaction.text' => $LANG['satisfaction'][12]);
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => false, 'lang' => true, 'events' => array('satisfaction')));
}
//Foreach global tags
$tags = array('followups' => $LANG['mailing'][141], 'tasks' => $LANG['mailing'][142], 'log' => $LANG['mailing'][144], 'validations' => $LANG['mailing'][143], 'linkedtickets' => $LANG['job'][55], 'authors' => $LANG['job'][18]);
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => false, 'foreach' => true));
}
//Tags with just lang
$tags = array('ticket.days' => $LANG['stats'][31], 'ticket.linkedtickets' => $LANG['job'][55], 'ticket.autoclosewarning' => $LANG['job'][54] . " ? " . $LANG['stats'][31], 'ticket.attribution' => $LANG['job'][5], 'ticket.nocategoryassigned' => $LANG['mailing'][100]);
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => false, 'lang' => true));
}
//Foreach tag for alertnotclosed
$this->addTagToList(array('tag' => 'tickets', 'label' => $LANG['crontask'][15], 'value' => false, 'foreach' => true, 'events' => array('alertnotclosed')));
//Tags without lang
$tags = array('ticket.log.date' => $LANG['mailing'][144] . ' : ' . $LANG['common'][26], 'ticket.log.user' => $LANG['mailing'][144] . ' : ' . $LANG['common'][34], 'ticket.log.field' => $LANG['mailing'][144] . ' : ' . $LANG['event'][18], 'ticket.log.content' => $LANG['mailing'][144] . ' : ' . $LANG['event'][19], 'ticket.urlapprove' => $LANG['document'][33] . ' ' . $LANG['job'][51], 'ticket.urlvalidation' => $LANG['document'][33] . ' ' . $LANG['validation'][26], 'ticket.urlsatisfaction' => $LANG['document'][33] . ' ' . $LANG['satisfaction'][0], 'linkedticket.id' => $LANG['job'][55] . " - " . $LANG['common'][2], 'linkedticket.link' => $LANG['job'][55] . " - " . $LANG['setup'][620], 'linkedticket.url' => $LANG['job'][55] . " - " . $LANG['common'][94], 'linkedticket.title' => $LANG['job'][55] . " - " . $LANG['common'][16], 'linkedticket.content' => $LANG['job'][55] . " - " . $LANG['joblist'][6]);
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'lang' => false));
}
//Tickets with a fixed set of values
$status = Ticket::getAllStatusArray(false);
$allowed_ticket = $allowed_validation = array();
foreach ($status as $key => $value) {
$allowed_ticket[] = $key;
}
$status = TicketValidation::getAllStatusArray(false, true);
foreach ($status as $key => $value) {
$allowed_validation[] = $key;
}
$tags = array('ticket.storestatus' => array('text' => $LANG['joblist'][36], 'allowed_values' => $allowed_ticket), 'validation.validationstatus' => array('text' => $LANG['joblist'][36], 'allowed_values' => $allowed_validation));
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label['text'], 'value' => true, 'lang' => false, 'allowed_values' => $label['allowed_values']));
}
asort($this->tag_descriptions);
}
