static function pdfForTicket(PluginPdfSimplePDF $pdf, Ticket $ticket)
{
global $CFG_GLPI, $DB;
$pdf->setColumnsSize(100);
$pdf->displayTitle("<b>" . __('Approvals for the ticket') . "</b>");
if (!Session::haveRight('validate_request', 1) && !Session::haveRight('validate_incident', 1) && !Session::haveRight('create_incident_validation', 1) && !Session::haveRight('create_request_validation', 1)) {
return false;
}
$ID = $ticket->getField('id');
$query = "SELECT *\n FROM `glpi_ticketvalidations`\n WHERE `tickets_id` = '" . $ticket->getField('id') . "'\n ORDER BY submission_date DESC";
$result = $DB->query($query);
$number = $DB->numrows($result);
if ($number) {
$pdf->setColumnsSize(20, 19, 21, 19, 21);
$pdf->displayTitle(_x('item', 'State'), __('Request date'), __('Approval requester'), __('Approval date'), __('Approver'));
while ($row = $DB->fetch_assoc($result)) {
$pdf->setColumnsSize(20, 19, 21, 19, 21);
$pdf->displayLine(TicketValidation::getStatus($row['status']), Html::convDateTime($row["submission_date"]), getUserName($row["users_id"]), Html::convDateTime($row["validation_date"]), getUserName($row["users_id_validate"]));
$tmp = trim($row["comment_submission"]);
$pdf->displayText("<b><i>" . sprintf(__('%1$s: %2$s'), __('Request comments') . "</i></b>", empty($tmp) ? __('None') : $tmp, 1));
if ($row["validation_date"]) {
$tmp = trim($row["comment_validation"]);
$pdf->displayText("<b><i>" . sprintf(__('%1$s: %2$s'), __('Approval comments') . "</i></b>", empty($tmp) ? __('None') : $tmp, 1));
}
}
} else {
$pdf->displayLine(__('No item found'));
}
$pdf->displaySpace();
}
public static function show($ID, $from_helpdesk)
{
global $LANG, $CFG_GLPI, $DB;
//$logged = $_SESSION['glpiID'];
if (!isset($_REQUEST['session'])) {
$IDO = Session::getLoginUserID();
} else {
$IDO = $_REQUEST['session'];
}
$logged = $ID;
/*
echo $logged."logged2 ";
echo Session::getLoginUserID()."session ";
*/
if (isset($_REQUEST['id'])) {
$ID = $_REQUEST['id'];
$_SESSION["glpiID"] = $_REQUEST['id'];
$query = "SELECT `profiles_id` AS id\nFROM `glpi_profiles_users`\nWHERE `users_id` = " . $IDO . "\nORDER BY `glpi_profiles_users`.`profiles_id` DESC";
$result = $DB->query($query);
$cont = $DB->numrows($result);
$profile = $DB->fetch_assoc($result);
} else {
$ID = $_SESSION['glpiID'];
$_SESSION['glpiID'] = $_SESSION['glpiID'];
$query = "SELECT `profiles_id` AS id\nFROM `glpi_profiles_users`\nWHERE `users_id` = " . $IDO . "\nORDER BY `glpi_profiles_users`.`profiles_id` DESC";
$result = $DB->query($query);
$cont = $DB->numrows($result);
$profile = $DB->fetch_assoc($result);
}
/*
echo $ID."id ";
echo $_SESSION['glpiID']."glpiid ";
echo $_SESSION['logged']."logged ";
echo $logged."logged2 ";
*/
if (!Session::haveRight("ticket", CREATE)) {
return false;
}
if (Session::haveRight('validate_ticket', 1)) {
// if (Session::haveRightsOr('ticketvalidation', array(TicketValidation::VALIDATEREQUEST, TicketValidation::VALIDATEINCIDENT))) {
$opt = array();
$opt['reset'] = 'reset';
$opt['field'][0] = 55;
// validation status
$opt['searchtype'][0] = 'equals';
$opt['contains'][0] = 'waiting';
$opt['link'][0] = 'AND';
$opt['field'][1] = 59;
// validation aprobator
$opt['searchtype'][1] = 'equals';
$opt['contains'][1] = Session::getLoginUserID();
//$opt['contains'][1] = $ID;
$opt['link'][1] = 'AND';
$url_validate = $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($opt, '&');
if (TicketValidation::getNumberTicketsToValidate(Session::getLoginUserID()) > 0) {
//if (TicketValidation::getNumberTicketsToValidate( $ID >0) {
echo "<a href='{$url_validate}' title=\"" . $LANG['validation'][15] . "\"\n alt=\"" . $LANG['validation'][15] . "\">" . $LANG['validation'][33] . "</a><br><br>";
}
}
// Stevenes Donato
//email user
$query = "SELECT gu.id, ge.email, gu.`firstname`, gu.`realname`, gu.`name`\n FROM `glpi_users` gu, glpi_useremails ge\n WHERE gu.`id` = '{$ID}'\n\t\t\t\t\t AND ge.users_id = gu.id ";
$result = $DB->query($query);
$email = $DB->result($result, 0, "email");
$user_name = $DB->result($result, 0, "firstname") . " ";
$user_sname = $DB->result($result, 0, "realname");
//categories
$query_cat = "SELECT id, completename\n\t\t\t\t\t\t\tFROM `glpi_itilcategories` \n\t\t\t\t\t\t\tWHERE `is_helpdeskvisible` = 1";
$result_cat = $DB->query($query_cat);
$itilcategories_id = $DB->fetch_assoc($result_cat);
$sql_user = "******";
$result_user = $DB->query($sql_user);
$user = $DB->fetch_assoc($result_user);
// Get saved data from a back system
$use_email_notification = 1;
if ($email == "") {
$use_email_notification = 0;
}
$itemtype = 0;
$items_id = "";
$content = "";
$title = "";
//$itilcategories_id = 0;
$urgency = 3;
if (isset($_SESSION["helpdeskSaved"]["use_email_notification"])) {
$use_email_notification = stripslashes($_SESSION["helpdeskSaved"]["use_email_notification"]);
}
if (isset($_SESSION["helpdeskSaved"]["email"])) {
$email = stripslashes($_SESSION["helpdeskSaved"]["user_email"]);
}
if (isset($_SESSION["helpdeskSaved"]["itemtype"])) {
$itemtype = stripslashes($_SESSION["helpdeskSaved"]["itemtype"]);
}
if (isset($_SESSION["helpdeskSaved"]["items_id"])) {
$items_id = stripslashes($_SESSION["helpdeskSaved"]["items_id"]);
}
if (isset($_SESSION["helpdeskSaved"]["content"])) {
$content = cleanPostForTextArea($_SESSION["helpdeskSaved"]["content"]);
}
if (isset($_SESSION["helpdeskSaved"]["name"])) {
$title = stripslashes($_SESSION["helpdeskSaved"]["name"]);
}
if (isset($_SESSION["helpdeskSaved"]["itilcategories_id"])) {
//$itilcategories_id = stripslashes($_SESSION["helpdeskSaved"]["itilcategories_id"]);
$itilcategories_id = $_SESSION["helpdeskSaved"]["itilcategories_id"];
}
if (isset($_SESSION["helpdeskSaved"]["urgency"])) {
$urgency = stripslashes($_SESSION["helpdeskSaved"]["urgency"]);
}
unset($_SESSION["helpdeskSaved"]);
echo "<form method='post' name=\"helpdeskform\" action=\"" . $CFG_GLPI["root_doc"] . "/plugins/mobile/front/tracking.injector.php?ido=" . $IDO . "\" enctype=\"multipart/form-data\">";
echo "<input type='hidden' name='_from_helpdesk' value='{$from_helpdesk}'>";
if ($CFG_GLPI['urgency_mask'] == 1 << 3) {
// Dont show dropdown if only 1 value enabled
echo "<input type='hidden' name='urgency' value='3'>";
}
echo "<input type='hidden' name='entities_id' value='" . $_SESSION["glpiactive_entity"] . "'>";
echo "<div class='force_left input_right'><table class='tab_cadre'>";
echo "<tr><th colspan='1'>" . $LANG['job'][11] . " : </th></tr>";
echo "<tr><th colspan='1'>";
if (Session::isMultiEntitiesMode()) {
echo " (" . Dropdown::getDropdownName("glpi_entities", $_SESSION["glpiactive_entity"]) . ")";
}
echo "</th></tr>";
//Requerente
if ($cont != "1" && $profile != "1") {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['job'][4] . " : </td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td >";
// Dropdown::show('ITILCategories', array('value' => $user,'condition'=>'is_deleted=0'));
//Dropdown::showFromArray("user_id", $user);
echo "\n\n<script>\nfunction getComboA(sel) {\n var id = sel.options[sel.selectedIndex].value; \n //var name = sel.options[sel.selectedIndex].id;\n //document.getElementById('user').innerHTML = id;\n window.location.assign('" . $CFG_GLPI['root_doc'] . "/plugins/mobile/front/helpdesk.php?id='+id+'&session=" . $IDO . "'); \n}\n</script> ";
echo "<select id='sel_user' onchange='getComboA(this)'>";
echo '<option value=" "> -- Selecione -- </option>';
while ($user = $DB->fetch_array($result_user)) {
echo "<option value=" . $user['id'] . " id= \"" . $user['name'] . " " . $user['sname'] . " \">" . $user['name'] . " " . $user['sname'] . "</option>";
}
echo "</select>";
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['job'][4] . " : </td></tr>";
echo "<tr class='center tab_bg_1'>";
echo "<td >" . $user_name . $user_sname . "</td></tr>";
echo "<input type='hidden' name='logged' value='" . $logged . "'>";
}
if ($CFG_GLPI['urgency_mask'] != 1 << 3) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['joblist'][29] . " : </td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>";
//Ticket::dropdownUrgency("urgency",$urgency);
Ticket::dropdownUrgency(array('value' => $values["urgency"]));
echo "</td></tr>";
}
if (NotificationTargetTicket::isAuthorMailingActivatedForHelpdesk()) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['help'][8] . " :</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td >";
Dropdown::showYesNo('use_email_notification', $use_email_notification);
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['plugin_mobile']["email"] . " :</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td ><input type='text' id='user_email' name='user_email' value=\"{$email}\" size='40' onchange=\"use_email_notification.value='1'\">";
echo "</td></tr>";
}
if ($_SESSION["glpiactiveprofile"]["helpdesk_hardware"] != 0) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['help'][24] . " : </td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td >";
Item_Ticket::dropdownMyDevices(Session::getLoginUserID(), $_SESSION["glpiactive_entity"]);
//Ticket::dropdownMyDevices($ID,$_SESSION["glpiactive_entity"]);
echo "</td></tr>";
}
//Stevenes Donato
echo "<tr class='tab_bg_1'>";
echo "<td class='force_left'>" . $LANG['common'][36] . " :</td></tr>";
echo "<tr class='tab_bg_1'><td>";
//Dropdown::show('TicketCategory', array('value' => $itilcategories_id,'condition'=>'`is_helpdeskvisible`=1'));
//Dropdown::show('ITILCategory', array('value' => $itilcategories_id,'condition'=>'`is_helpdeskvisible`=1'));
//Dropdown::getDropdownName("glpi_itilcategories", $this->fields["itilcategories_id"]);
//Dropdown::showFromArray("completename", $itilcategories_id);
echo "<script>\n\t\tfunction getCat(sel) {\n\t\t //var x = document.getElementById('sel_cat').value;\n\t\t var cat = sel.options[sel.selectedIndex].value; \n\t\t //document.getElementById('demo').innerHTML = 'Categoria: ' + cat;\n\t\t //document.getElementById('demo').innerHTML = '<input type=\\'text\\' name=\\'itilcategories_id\\' value=\\' +cat+ \\'/>';\n\t\t document.getElementById('categoria').value = cat;\t\t \n\t\t}\n\t\t</script>";
echo "<select id='sel_cat' onchange='getCat(this)'>";
echo '<option value=" "> -- ' . $LANG['dropdown'][35] . '-- </option>';
while ($cat = $DB->fetch_array($result_cat)) {
echo "<option value=" . $cat['id'] . " id= \"" . $cat['completename'] . " \">" . $cat['completename'] . " </option>";
}
echo "</select>" . "\n";
echo "</td></tr>";
echo "<tr><td>";
//echo '<label for="itilcategories_id" id="demo"></label>';
//echo "<span id='demo'></span>";
echo "<input id='categoria' type='hidden' name='itilcategories_id' value='' />";
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['common'][57] . " :</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td ><input type='text' maxlength='250' size='50' name='name' value=\"{$title}\" required ></td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['joblist'][6] . " :</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='1'><textarea name='content' cols='78' rows='14' required >{$content}</textarea>";
echo "</td></tr>";
echo "<tr class='tab_bg_1'><td>" . $LANG['document'][2] . " (" . Document::getMaxUploadSize() . ") :";
/*
* we hide the picture (aide.png) to prevent the form openning in other window,
* outside the mobile plugin layout.
echo "<img src=\"".$CFG_GLPI["root_doc"]."/pics/aide.png\" class='pointer' alt=\"".
$LANG['central'][7]."\" onclick=\"window.open('".$CFG_GLPI["root_doc"].
"/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000,height=800')\">";
*/
echo "<input type='hidden' name='ido' value='" . $IDO . "'>";
?>
<script>
function getID() {
var ido = document.getElementById('ido').value;
document.getElementById('session').innerHTML = "$_SESSION['logged']="+ido;
//window.location.assign('".$CFG_GLPI['root_doc']."/plugins/mobile/front/helpdesk.php?id='+id+'&session=".$IDO."');
}
</script>
<div id="session" style="display:none;"></div>
<?php
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td><input type='file' class='ui-input-text ui-body-null ui-corner-all ui-shadow-inset ui-body-c' name='filename' value=\"\" size='25'></td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='1' class='center'>";
echo "<input type='submit' value=\"" . $LANG['help'][14] . "\" class='submit' >";
echo "</td></tr>";
echo "</table></div>";
//</form>";
Html::closeForm();
}
/**
* Generic Function to display Items
*
* @param $itemtype item type
* @param $ID ID of the SEARCH_OPTION item
* @param $data array containing data results
* @param $num item num in the request
* @param $meta is a meta item ? (default 0)
* @param $addobjectparams array added parameters for union search
*
* @return string to print
**/
static function giveItem($itemtype, $ID, array $data, $num, $meta = 0, array $addobjectparams = array())
{
global $CFG_GLPI, $DB;
$searchopt =& self::getOptions($itemtype);
if (isset($CFG_GLPI["union_search_type"][$itemtype]) && $CFG_GLPI["union_search_type"][$itemtype] == $searchopt[$ID]["table"]) {
if (isset($searchopt[$ID]['addobjectparams']) && $searchopt[$ID]['addobjectparams']) {
return self::giveItem($data["TYPE"], $ID, $data, $num, $meta, $searchopt[$ID]['addobjectparams']);
}
return self::giveItem($data["TYPE"], $ID, $data, $num, $meta);
}
if (count($addobjectparams)) {
$searchopt[$ID] = array_merge($searchopt[$ID], $addobjectparams);
}
// Plugin can override core definition for its type
if ($plug = isPluginItemType($itemtype)) {
$function = 'plugin_' . $plug['plugin'] . '_giveItem';
if (function_exists($function)) {
$out = $function($itemtype, $ID, $data, $num);
if (!empty($out)) {
return $out;
}
}
}
$NAME = "ITEM_";
// if ($meta) {
// $NAME = "META_";
// }
if (isset($searchopt[$ID]["table"])) {
$table = $searchopt[$ID]["table"];
$field = $searchopt[$ID]["field"];
$linkfield = $searchopt[$ID]["linkfield"];
/// TODO try to clean all specific cases using SpecificToDisplay
switch ($table . '.' . $field) {
case "glpi_users.name":
// USER search case
if ($itemtype != 'User' && isset($searchopt[$ID]["forcegroupby"]) && $searchopt[$ID]["forcegroupby"]) {
$out = "";
$count_display = 0;
$added = array();
$showuserlink = 0;
if (Session::haveRight('user', READ)) {
$showuserlink = 1;
}
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (isset($data[$num][$k]['name']) && $data[$num][$k]['name'] > 0 || isset($data[$num][$k][2]) && $data[$num][$k][2] != '') {
if ($count_display) {
$out .= self::LBBR;
}
if ($itemtype == 'Ticket') {
if (isset($data[$num][$k]['name']) && $data[$num][$k]['name'] > 0) {
$userdata = getUserName($data[$num][$k]['name'], 2);
$tooltip = "";
if (Session::haveRight('user', READ)) {
$tooltip = Html::showToolTip($userdata["comment"], array('link' => $userdata["link"], 'display' => false));
}
$out .= sprintf(__('%1$s %2$s'), $userdata['name'], $tooltip);
$count_display++;
}
} else {
$out .= getUserName($data[$num][$k]['name'], $showuserlink);
$count_display++;
}
// Manage alternative_email for tickets_users
if ($itemtype == 'Ticket' && isset($data[$num][$k][2])) {
$split = explode(self::LONGSEP, $data[$num][$k][2]);
for ($l = 0; $l < count($split); $l++) {
$split2 = explode(" ", $split[$l]);
if (count($split2) == 2 && $split2[0] == 0 && !empty($split2[1])) {
if ($count_display) {
$out .= self::LBBR;
}
$count_display++;
$out .= "<a href='mailto:" . $split2[1] . "'>" . $split2[1] . "</a>";
}
}
}
}
}
return $out;
}
if ($itemtype != 'User') {
$toadd = '';
if ($itemtype == 'Ticket' && $data[$num][0]['id'] > 0) {
$userdata = getUserName($data[$num][0]['id'], 2);
$toadd = Html::showToolTip($userdata["comment"], array('link' => $userdata["link"], 'display' => false));
}
$usernameformat = formatUserName($data[$num][0]['id'], $data[$num][0]['name'], $data[$num][0]['realname'], $data[$num][0]['firstname'], 1);
return sprintf(__('%1$s %2$s'), $usernameformat, $toadd);
}
break;
case "glpi_profiles.name":
if ($itemtype == 'User' && $ID == 20) {
$out = "";
$count_display = 0;
$added = array();
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (strlen(trim($data[$num][$k]['name'])) > 0) {
$text = sprintf(__('%1$s - %2$s'), $data[$num][$k]['name'], Dropdown::getDropdownName('glpi_entities', $data[$num][$k]['entities_id']));
$comp = '';
if ($data[$num][$k]['is_recursive']) {
$comp = __('R');
if ($data[$num][$k]['is_dynamic']) {
$comp = sprintf(__('%1$s%2$s'), $comp, ", ");
}
}
if ($data[$num][$k]['is_dynamic']) {
$comp = sprintf(__('%1$s%2$s'), $comp, __('D'));
}
if (!empty($comp)) {
$text = sprintf(__('%1$s %2$s'), $text, "(" . $comp . ")");
}
if (!in_array($text, $added)) {
if ($count_display) {
$out .= self::LBBR;
}
$count_display++;
$out .= $text;
$added[] = $text;
}
}
}
return $out;
}
break;
case "glpi_entities.completename":
if ($itemtype == 'User') {
$out = "";
$added = array();
$count_display = 0;
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (strlen(trim($data[$num][$k]['name'])) > 0) {
$text = sprintf(__('%1$s - %2$s'), $data[$num][$k]['name'], Dropdown::getDropdownName('glpi_profiles', $data[$num][$k]['profiles_id']));
$comp = '';
if ($data[$num][$k]['is_recursive']) {
$comp = __('R');
if ($data[$num][$k]['is_dynamic']) {
$comp = sprintf(__('%1$s%2$s'), $comp, ", ");
}
}
if ($data[$num][$k]['is_dynamic']) {
$comp = sprintf(__('%1$s%2$s'), $comp, __('D'));
}
if (!empty($comp)) {
$text = sprintf(__('%1$s %2$s'), $text, "(" . $comp . ")");
}
if (!in_array($text, $added)) {
if ($count_display) {
$out .= self::LBBR;
}
$count_display++;
$out .= $text;
$added[] = $text;
}
}
}
return $out;
}
break;
case "glpi_documenttypes.icon":
if (!empty($data[$num][0]['name'])) {
return "<img class='middle' alt='' src='" . $CFG_GLPI["typedoc_icon_dir"] . "/" . $data[$num][0]['name'] . "'>";
}
return " ";
case "glpi_documents.filename":
$doc = new Document();
if ($doc->getFromDB($data['id'])) {
return $doc->getDownloadLink();
}
return NOT_AVAILABLE;
case "glpi_tickets_tickets.tickets_id_1":
$out = "";
$displayed = array();
for ($k = 0; $k < $data[$num]['count']; $k++) {
$linkid = $data[$num][$k]['tickets_id_2'] == $data['id'] ? $data[$num][$k]['name'] : $data[$num][$k]['tickets_id_2'];
if ($linkid > 0 && !isset($displayed[$linkid])) {
$text = "<a ";
$text .= "href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php?id={$linkid}\">";
$text .= Dropdown::getDropdownName('glpi_tickets', $linkid) . "</a>";
if (count($displayed)) {
$out .= self::LBBR;
}
$displayed[$linkid] = $linkid;
$out .= $text;
}
}
return $out;
case "glpi_problems.id":
if ($searchopt[$ID]["datatype"] == 'count') {
if ($data[$num][0]['name'] > 0 && Session::haveRight("problem", Problem::READALL)) {
if ($itemtype == 'ITILCategory') {
$options['criteria'][0]['field'] = 7;
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = $data['id'];
$options['criteria'][0]['link'] = 'AND';
} else {
$options['criteria'][0]['field'] = 12;
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = 'all';
$options['criteria'][0]['link'] = 'AND';
$options['metacriteria'][0]['itemtype'] = $itemtype;
$options['metacriteria'][0]['field'] = self::getOptionNumber($itemtype, 'name');
$options['metacriteria'][0]['searchtype'] = 'equals';
$options['metacriteria'][0]['value'] = $data['id'];
$options['metacriteria'][0]['link'] = 'AND';
}
$options['reset'] = 'reset';
$out = "<a id='problem{$itemtype}" . $data['id'] . "' ";
$out .= "href=\"" . $CFG_GLPI["root_doc"] . "/front/problem.php?" . Toolbox::append_params($options, '&') . "\">";
$out .= $data[$num][0]['name'] . "</a>";
return $out;
}
}
break;
case "glpi_tickets.id":
if ($searchopt[$ID]["datatype"] == 'count') {
if ($data[$num][0]['name'] > 0 && Session::haveRight("ticket", Ticket::READALL)) {
if ($itemtype == 'User') {
// Requester
if ($ID == 60) {
$options['criteria'][0]['field'] = 4;
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = $data['id'];
$options['criteria'][0]['link'] = 'AND';
}
// Writer
if ($ID == 61) {
$options['criteria'][0]['field'] = 22;
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = $data['id'];
$options['criteria'][0]['link'] = 'AND';
}
// Assign
if ($ID == 64) {
$options['criteria'][0]['field'] = 5;
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = $data['id'];
$options['criteria'][0]['link'] = 'AND';
}
} else {
if ($itemtype == 'ITILCategory') {
$options['criteria'][0]['field'] = 7;
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = $data['id'];
$options['criteria'][0]['link'] = 'AND';
} else {
$options['criteria'][0]['field'] = 12;
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = 'all';
$options['criteria'][0]['link'] = 'AND';
$options['metacriteria'][0]['itemtype'] = $itemtype;
$options['metacriteria'][0]['field'] = self::getOptionNumber($itemtype, 'name');
$options['metacriteria'][0]['searchtype'] = 'equals';
$options['metacriteria'][0]['value'] = $data['id'];
$options['metacriteria'][0]['link'] = 'AND';
}
}
$options['reset'] = 'reset';
$out = "<a id='ticket{$itemtype}" . $data['id'] . "' ";
$out .= "href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">";
$out .= $data[$num][0]['name'] . "</a>";
return $out;
}
}
break;
case "glpi_tickets.due_date":
case "glpi_problems.due_date":
case "glpi_changes.due_date":
// Due date + progress
if ($ID == 151) {
$out = Html::convDate($data[$num][0]['name']);
// No due date in waiting status
if ($data[$num][0]['status'] == CommonITILObject::WAITING) {
return '';
}
if (empty($data[$num][0]['name'])) {
return '';
}
if ($data[$num][0]['status'] == Ticket::SOLVED || $data[$num][0]['status'] == Ticket::CLOSED) {
return $out;
}
$itemtype = getItemTypeForTable($table);
$item = new $itemtype();
$item->getFromDB($data['id']);
$percentage = 0;
$totaltime = 0;
$currenttime = 0;
if ($item->isField('slas_id') && $item->fields['slas_id'] != 0) {
// Have SLA
$sla = new SLA();
$sla->getFromDB($item->fields['slas_id']);
$currenttime = $sla->getActiveTimeBetween($item->fields['date'], date('Y-m-d H:i:s'));
$totaltime = $sla->getActiveTimeBetween($item->fields['date'], $data[$num][0]['name']);
} else {
$calendars_id = Entity::getUsedConfig('calendars_id', $item->fields['entities_id']);
if ($calendars_id != 0) {
// Ticket entity have calendar
$calendar = new Calendar();
$calendar->getFromDB($calendars_id);
$currenttime = $calendar->getActiveTimeBetween($item->fields['date'], date('Y-m-d H:i:s'));
$totaltime = $calendar->getActiveTimeBetween($item->fields['date'], $data[$num][0]['name']);
} else {
// No calendar
$currenttime = strtotime(date('Y-m-d H:i:s')) - strtotime($item->fields['date']);
$totaltime = strtotime($data[$num][0]['name']) - strtotime($item->fields['date']);
}
}
if ($totaltime != 0) {
$percentage = round(100 * $currenttime / $totaltime);
} else {
// Total time is null : no active time
$percentage = 100;
}
if ($percentage > 100) {
$percentage = 100;
}
$percentage_text = $percentage;
if ($_SESSION['glpiduedatewarning_unit'] == '%') {
$less_warn_limit = $_SESSION['glpiduedatewarning_less'];
$less_warn = 100 - $percentage;
} else {
if ($_SESSION['glpiduedatewarning_unit'] == 'hour') {
$less_warn_limit = $_SESSION['glpiduedatewarning_less'] * HOUR_TIMESTAMP;
$less_warn = $totaltime - $currenttime;
} else {
if ($_SESSION['glpiduedatewarning_unit'] == 'day') {
$less_warn_limit = $_SESSION['glpiduedatewarning_less'] * DAY_TIMESTAMP;
$less_warn = $totaltime - $currenttime;
}
}
}
if ($_SESSION['glpiduedatecritical_unit'] == '%') {
$less_crit_limit = $_SESSION['glpiduedatecritical_less'];
$less_crit = 100 - $percentage;
} else {
if ($_SESSION['glpiduedatecritical_unit'] == 'hour') {
$less_crit_limit = $_SESSION['glpiduedatecritical_less'] * HOUR_TIMESTAMP;
$less_crit = $totaltime - $currenttime;
} else {
if ($_SESSION['glpiduedatecritical_unit'] == 'day') {
$less_crit_limit = $_SESSION['glpiduedatecritical_less'] * DAY_TIMESTAMP;
$less_crit = $totaltime - $currenttime;
}
}
}
$color = $_SESSION['glpiduedateok_color'];
if ($less_crit < $less_crit_limit) {
$color = $_SESSION['glpiduedatecritical_color'];
} else {
if ($less_warn < $less_warn_limit) {
$color = $_SESSION['glpiduedatewarning_color'];
}
}
//Calculate bar progress
$out .= "<div class='center' style='background-color: #ffffff; width: 100%;\n border: 1px solid #9BA563; position: relative;' >";
$out .= "<div style='position:absolute;'> " . $percentage_text . "%</div>";
$out .= "<div class='center' style='background-color: " . $color . ";\n width: " . $percentage . "%; height: 12px' ></div>";
$out .= "</div>";
return $out;
}
break;
case "glpi_softwarelicenses.number":
if ($data[$num][0]['min'] == -1) {
return __('Unlimited');
}
if (empty($data[$num][0]['name'])) {
return 0;
}
return $data[$num][0]['name'];
case "glpi_auth_tables.name":
return Auth::getMethodName($data[$num][0]['name'], $data[$num][0]['auths_id'], 1, $data[$num][0]['ldapname'] . $data[$num][0]['mailname']);
case "glpi_reservationitems.comment":
if (empty($data[$num][0]['name'])) {
return "<a title=\"" . __s('Modify the comment') . "\"\n href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.form.php?id=" . $data["refID"] . "' >" . __('None') . "</a>";
}
return "<a title=\"" . __s('Modify the comment') . "\"\n href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.form.php?id=" . $data['refID'] . "' >" . Html::resume_text($data[$num][0]['name']) . "</a>";
case 'glpi_crontasks.description':
$tmp = new CronTask();
return $tmp->getDescription($data[$num][0]['name']);
case 'glpi_changes.status':
$status = Change::getStatus($data[$num][0]['name']);
return "<img src=\"" . Change::getStatusIconURL($data[$num][0]['name']) . "\"\n alt=\"{$status}\" title=\"{$status}\"> {$status}";
case 'glpi_problems.status':
$status = Problem::getStatus($data[$num][0]['name']);
return "<img src=\"" . Problem::getStatusIconURL($data[$num][0]['name']) . "\"\n alt=\"{$status}\" title=\"{$status}\"> {$status}";
case 'glpi_tickets.status':
$status = Ticket::getStatus($data[$num][0]['name']);
return "<img src=\"" . Ticket::getStatusIconURL($data[$num][0]['name']) . "\"\n alt=\"{$status}\" title=\"{$status}\"> {$status}";
case 'glpi_projectstates.name':
$out = '';
$query = "SELECT `color`\n FROM `glpi_projectstates`\n WHERE `name` = '" . $data[$num][0]['name'] . "'";
foreach ($DB->request($query) as $color) {
$color = $color['color'];
$out = "<div style=\"background-color:" . $color . ";\">";
$name = $data[$num][0]['name'];
if (isset($data[$num][0]['trans'])) {
$name = $data[$num][0]['trans'];
}
if ($itemtype == 'ProjectState') {
$out .= "<a href='" . $CFG_GLPI["root_doc"] . "/front/projectstate.form.php?id=" . $data[$num][0]["id"] . "'>" . $name . "</a></div>";
} else {
$out .= $name . "</div>";
}
}
return $out;
case 'glpi_items_tickets.items_id':
case 'glpi_items_problems.items_id':
if (!empty($data[$num])) {
$items = array();
foreach ($data[$num] as $key => $val) {
if (is_numeric($key)) {
if (!empty($val['itemtype']) && ($item = getItemForItemtype($val['itemtype']))) {
if ($item->getFromDB($val['name'])) {
$items[] = $item->getLink(array('comments' => true));
}
}
}
}
if (!empty($items)) {
return implode("<br>", $items);
}
}
return ' ';
case 'glpi_items_tickets.itemtype':
case 'glpi_items_problems.itemtype':
if (!empty($data[$num])) {
$itemtypes = array();
foreach ($data[$num] as $key => $val) {
if (is_numeric($key)) {
if (!empty($val['name'])) {
if (substr($val['name'], 0, 6) == 'Plugin') {
$plug = new $val['name']();
$name = $plug->getTypeName();
$itemtypes[] = __($name);
} else {
$itemtypes[] = __($val['name']);
}
}
}
}
if (!empty($itemtypes)) {
return implode("<br>", $itemtypes);
}
}
return ' ';
case 'glpi_tickets.name':
case 'glpi_problems.name':
case 'glpi_changes.name':
if (isset($data[$num][0]['content']) && isset($data[$num][0]['id']) && isset($data[$num][0]['status'])) {
$link = Toolbox::getItemTypeFormURL($itemtype);
$out = "<a id='{$itemtype}" . $data[$num][0]['id'] . "' href=\"" . $link;
$out .= strstr($link, '?') ? '&' : '?';
$out .= 'id=' . $data[$num][0]['id'];
// Force solution tab if solved
if ($item = getItemForItemtype($itemtype)) {
if (in_array($data[$num][0]['status'], $item->getSolvedStatusArray())) {
$out .= "&forcetab={$itemtype}\$2";
}
}
$out .= "\">";
$name = $data[$num][0]['name'];
if ($_SESSION["glpiis_ids_visible"] || empty($data[$num][0]['name'])) {
$name = sprintf(__('%1$s (%2$s)'), $name, $data[$num][0]['id']);
}
$out .= $name . "</a>";
$hdecode = Html::entity_decode_deep($data[$num][0]['content']);
$content = Toolbox::unclean_cross_side_scripting_deep($hdecode);
$out = sprintf(__('%1$s %2$s'), $out, Html::showToolTip(nl2br(Html::Clean($content)), array('applyto' => $itemtype . $data[$num][0]['id'], 'display' => false)));
return $out;
}
case 'glpi_ticketvalidations.status':
$out = '';
for ($k = 0; $k < $data[$num]['count']; $k++) {
if ($data[$num][$k]['name']) {
$status = TicketValidation::getStatus($data[$num][$k]['name']);
$bgcolor = TicketValidation::getStatusColor($data[$num][$k]['name']);
$out .= (empty($out) ? '' : self::LBBR) . "<div style=\"background-color:" . $bgcolor . ";\">" . $status . '</div>';
}
}
return $out;
case 'glpi_ticketsatisfactions.satisfaction':
if (self::$output_type == self::HTML_OUTPUT) {
return TicketSatisfaction::displaySatisfaction($data[$num][0]['name']);
}
break;
case 'glpi_projects._virtual_planned_duration':
return Html::timestampToString(ProjectTask::getTotalPlannedDurationForProject($data["id"]), false);
case 'glpi_projects._virtual_effective_duration':
return Html::timestampToString(ProjectTask::getTotalEffectiveDurationForProject($data["id"]), false);
case 'glpi_cartridgeitems._virtual':
return Cartridge::getCount($data["id"], $data[$num][0]['alarm_threshold'], self::$output_type != self::HTML_OUTPUT);
case 'glpi_printers._virtual':
return Cartridge::getCountForPrinter($data["id"], self::$output_type != self::HTML_OUTPUT);
case 'glpi_consumableitems._virtual':
return Consumable::getCount($data["id"], $data[$num][0]['alarm_threshold'], self::$output_type != self::HTML_OUTPUT);
case 'glpi_links._virtual':
$out = '';
$link = new Link();
if (($item = getItemForItemtype($itemtype)) && $item->getFromDB($data['id']) && $link->getfromDB($data[$num][0]['id']) && $item->fields['entities_id'] == $link->fields['entities_id']) {
if (count($data[$num])) {
$count_display = 0;
foreach ($data[$num] as $val) {
if (is_array($val)) {
$links = Link::getAllLinksFor($item, $val);
foreach ($links as $link) {
if ($count_display) {
$out .= self::LBBR;
}
$out .= $link;
$count_display++;
}
}
}
}
}
return $out;
case 'glpi_reservationitems._virtual':
if ($data[$num][0]['is_active']) {
return "<a href='reservation.php?reservationitems_id=" . $data["refID"] . "' title=\"" . __s('See planning') . "\">" . "<img src=\"" . $CFG_GLPI["root_doc"] . "/pics/reservation-3.png\" alt='' title=''></a>";
} else {
return " ";
}
}
}
//// Default case
// Link with plugin tables : need to know left join structure
if (isset($table)) {
if (preg_match("/^glpi_plugin_([a-z0-9]+)/", $table . '.' . $field, $matches)) {
if (count($matches) == 2) {
$plug = $matches[1];
$function = 'plugin_' . $plug . '_giveItem';
if (function_exists($function)) {
$out = $function($itemtype, $ID, $data, $num);
if (!empty($out)) {
return $out;
}
}
}
}
}
$unit = '';
if (isset($searchopt[$ID]['unit'])) {
$unit = $searchopt[$ID]['unit'];
}
// Preformat items
if (isset($searchopt[$ID]["datatype"])) {
switch ($searchopt[$ID]["datatype"]) {
case "itemlink":
$linkitemtype = getItemTypeForTable($searchopt[$ID]["table"]);
$out = "";
$count_display = 0;
$separate = self::LBBR;
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = self::LBHR;
}
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (isset($data[$num][$k]['id'])) {
if ($count_display) {
$out .= $separate;
}
$count_display++;
$page = $linkitemtype::getFormUrl();
$page .= strpos($page, '?') ? '&id' : '?id';
$name = Dropdown::getValueWithUnit($data[$num][$k]['name'], $unit);
if ($_SESSION["glpiis_ids_visible"] || empty($data[$num][$k]['name'])) {
$name = sprintf(__('%1$s (%2$s)'), $name, $data[$num][$k]['id']);
}
$out .= "<a id='" . $linkitemtype . "_" . $data['id'] . "_" . $data[$num][$k]['id'] . "' href='{$page}=" . $data[$num][$k]['id'] . "'>" . $name . "</a>";
}
}
return $out;
case "text":
$separate = self::LBBR;
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = self::LBHR;
}
$out = '';
$count_display = 0;
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (strlen(trim($data[$num][$k]['name'])) > 0) {
if ($count_display) {
$out .= $separate;
}
$count_display++;
$text = "";
if (isset($searchopt[$ID]['htmltext']) && $searchopt[$ID]['htmltext']) {
$text = Html::clean(Toolbox::unclean_cross_side_scripting_deep(nl2br($data[$num][$k]['name'])));
} else {
$text = nl2br($data[$num][$k]['name']);
}
if (self::$output_type == self::HTML_OUTPUT && Toolbox::strlen($text) > $CFG_GLPI['cut']) {
$rand = mt_rand();
$out .= sprintf(__('%1$s %2$s'), "<span id='text{$rand}'>" . Html::resume_text($text, $CFG_GLPI['cut']) . '</span>', Html::showToolTip($text, array('applyto' => "text{$rand}", 'display' => false)));
} else {
$out .= $text;
}
}
}
return $out;
case "date":
case "date_delay":
$out = '';
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (is_null($data[$num][$k]['name']) && isset($searchopt[$ID]['emptylabel']) && $searchopt[$ID]['emptylabel']) {
$out .= (empty($out) ? '' : self::LBBR) . $searchopt[$ID]['emptylabel'];
} else {
$out .= (empty($out) ? '' : self::LBBR) . Html::convDate($data[$num][$k]['name']);
}
}
return $out;
case "datetime":
$out = '';
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (is_null($data[$num][$k]['name']) && isset($searchopt[$ID]['emptylabel']) && $searchopt[$ID]['emptylabel']) {
$out .= (empty($out) ? '' : self::LBBR) . $searchopt[$ID]['emptylabel'];
} else {
$out .= (empty($out) ? '' : self::LBBR) . Html::convDateTime($data[$num][$k]['name']);
}
}
return $out;
case "timestamp":
$withseconds = false;
if (isset($searchopt[$ID]['withseconds'])) {
$withseconds = $searchopt[$ID]['withseconds'];
}
$withdays = true;
if (isset($searchopt[$ID]['withdays'])) {
$withdays = $searchopt[$ID]['withdays'];
}
$out = '';
for ($k = 0; $k < $data[$num]['count']; $k++) {
$out .= (empty($out) ? '' : '<br>') . Html::timestampToString($data[$num][$k]['name'], $withseconds, $withdays);
}
return $out;
case "email":
$out = '';
$count_display = 0;
for ($k = 0; $k < $data[$num]['count']; $k++) {
if ($count_display) {
$out .= self::LBBR;
}
$count_display++;
if (!empty($data[$num][$k]['name'])) {
$out .= empty($out) ? '' : self::LBBR;
$out .= "<a href='mailto:" . $data[$num][$k]['name'] . "'>" . $data[$num][$k]['name'];
$out .= "</a>";
}
}
return empty($out) ? " " : $out;
case "weblink":
$orig_link = trim($data[$num][0]['name']);
if (!empty($orig_link)) {
// strip begin of link
$link = preg_replace('/https?:\\/\\/(www[^\\.]*\\.)?/', '', $orig_link);
$link = preg_replace('/\\/$/', '', $link);
if (Toolbox::strlen($link) > $CFG_GLPI["url_maxlength"]) {
$link = Toolbox::substr($link, 0, $CFG_GLPI["url_maxlength"]) . "...";
}
return "<a href=\"" . formatOutputWebLink($orig_link) . "\" target='_blank'>{$link}</a>";
}
return " ";
case "count":
case "number":
$out = "";
$count_display = 0;
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (strlen(trim($data[$num][$k]['name'])) > 0) {
if ($count_display) {
$out .= self::LBBR;
}
$count_display++;
if (isset($searchopt[$ID]['toadd']) && isset($searchopt[$ID]['toadd'][$data[$num][$k]['name']])) {
$out .= $searchopt[$ID]['toadd'][$data[$num][$k]['name']];
} else {
$number = str_replace(' ', ' ', Html::formatNumber($data[$num][$k]['name'], false, 0));
$out .= Dropdown::getValueWithUnit($number, $unit);
}
}
}
return $out;
case "decimal":
$out = "";
$count_display = 0;
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (strlen(trim($data[$num][$k]['name'])) > 0) {
if ($count_display) {
$out .= self::LBBR;
}
$count_display++;
if (isset($searchopt[$ID]['toadd']) && isset($searchopt[$ID]['toadd'][$data[$num][$k]['name']])) {
$out .= $searchopt[$ID]['toadd'][$data[$num][$k]['name']];
} else {
$number = str_replace(' ', ' ', Html::formatNumber($data[$num][$k]['name']));
$out .= Dropdown::getValueWithUnit($number, $unit);
}
}
}
return $out;
case "bool":
$out = "";
$count_display = 0;
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (strlen(trim($data[$num][$k]['name'])) > 0) {
if ($count_display) {
$out .= self::LBBR;
}
$count_display++;
$out .= Dropdown::getValueWithUnit(Dropdown::getYesNo($data[$num][$k]['name']), $unit);
}
}
return $out;
case "itemtypename":
if ($obj = getItemForItemtype($data[$num][0]['name'])) {
return $obj->getTypeName();
}
return "";
case "language":
if (isset($CFG_GLPI['languages'][$data[$num][0]['name']])) {
return $CFG_GLPI['languages'][$data[$num][0]['name']][0];
}
return __('Default value');
}
}
// Manage items with need group by / group_concat
$out = "";
$count_display = 0;
$separate = self::LBBR;
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = self::LBHR;
}
for ($k = 0; $k < $data[$num]['count']; $k++) {
if (strlen(trim($data[$num][$k]['name'])) > 0) {
if ($count_display) {
$out .= $separate;
}
$count_display++;
// Get specific display if available
$itemtype = getItemTypeForTable($table);
if ($item = getItemForItemtype($itemtype)) {
$tmpdata = $data[$num][$k];
// Copy name to real field
$tmpdata[$field] = $data[$num][$k]['name'];
$specific = $item->getSpecificValueToDisplay($field, $tmpdata, array('html' => true, 'searchopt' => $searchopt[$ID]));
}
if (!empty($specific)) {
$out .= $specific;
} else {
if (isset($searchopt[$ID]['toadd']) && isset($searchopt[$ID]['toadd'][$data[$num][$k]['name']])) {
$out .= $searchopt[$ID]['toadd'][$data[$num][$k]['name']];
} else {
// Empty is 0 or empty
if (empty($split[0]) && isset($searchopt[$ID]['emptylabel'])) {
$out .= $searchopt[$ID]['emptylabel'];
} else {
// Trans field exists
if (isset($data[$num][$k]['trans']) && !empty($data[$num][$k]['trans'])) {
$out .= Dropdown::getValueWithUnit($data[$num][$k]['trans'], $unit);
} else {
$out .= Dropdown::getValueWithUnit($data[$num][$k]['name'], $unit);
}
}
}
}
}
}
return $out;
// Trans in group concat
if (count($split) == 3 && !empty($split[1])) {
return Dropdown::getValueWithUnit($split[1], $unit);
}
return Dropdown::getValueWithUnit($split[0], $unit);
}
static function pdfMain(PluginPdfSimplePDF $pdf, Ticket $job)
{
global $CFG_GLPI, $DB;
$ID = $job->getField('id');
if (!$job->can($ID, 'r')) {
return false;
}
$pdf->setColumnsSize(100);
$pdf->displayTitle('<b>' . (empty($job->fields["name"]) ? __('Without title') : ($name = $job->fields["name"])) . '</b>');
if (count($_SESSION['glpiactiveentities']) > 1) {
$entity = " (" . Dropdown::getDropdownName("glpi_entities", $job->fields["entities_id"]) . ")";
} else {
$entity = '';
}
$pdf->setColumnsSize(50, 50);
$recipient_name = '';
if ($job->fields["users_id_recipient"]) {
$recipient = new User();
$recipient->getFromDB($job->fields["users_id_recipient"]);
$recipient_name = $recipient->getName();
}
$sla = $due = $commentsla = '';
if ($job->fields['due_date']) {
$due = "<b><i>" . sprintf(__('%1$s: %2$s'), __('Due date') . "</b></i>", Html::convDateTime($job->fields['due_date']));
}
$pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Opening date') . "</i></b>", Html::convDateTime($job->fields["date"])), $due);
$pdf->setColumnsSize(100);
if ($job->fields["slas_id"] > 0) {
$sla = "<b><i>" . sprintf(__('%1$s: %2$s'), __('SLA') . "</b></i>", Html::clean(Dropdown::getDropdownName("glpi_slas", $job->fields["slas_id"])));
$slalevel = new SlaLevel();
if ($slalevel->getFromDB($job->fields['slalevels_id'])) {
$commentsla = "<b><i>" . sprintf(__('%1$s: %2$s'), __('Escalation level') . "</b></i>", $slalevel->getName());
}
$nextaction = new SlaLevel_Ticket();
if ($nextaction->getFromDBForTicket($job->fields["id"])) {
$commentsla .= " <b><i>" . sprintf(__('Next escalation: %s') . "</b></i>", Html::convDateTime($nextaction->fields['date']));
if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) {
$commentsla .= " <b><i>" . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName());
}
}
$pdf->displayText($sla, $commentsla, 1);
}
$pdf->setColumnsSize(50, 50);
$lastupdate = Html::convDateTime($job->fields["date_mod"]);
if ($job->fields['users_id_lastupdater'] > 0) {
$lastupdate = sprintf(__('%1$s by %2$s'), $lastupdate, getUserName($job->fields["users_id_lastupdater"]));
}
$pdf->displayLine('<b><i>' . sprintf(__('%1$s: %2$s'), __('By') . "</i></b>", $recipient_name), '<b><i>' . sprintf(__('%1$s: %2$s'), __('Last update') . '</i></b>', $lastupdate));
$pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Type') . "</i></b>", Html::clean(Ticket::getTicketTypeName($job->fields["type"]))), "<b><i>" . sprintf(__('%1$s: %2$s'), __('Category') . "</i></b>", Html::clean(Dropdown::getDropdownName("glpi_itilcategories", $job->fields["itilcategories_id"]))));
$status = '';
if (in_array($job->fields["status"], $job->getSolvedStatusArray()) || in_array($job->fields["status"], $job->getClosedStatusArray())) {
$status = sprintf(__('%1$s %2$s'), '-', Html::convDateTime($job->fields["solvedate"]));
}
if (in_array($job->fields["status"], $job->getClosedStatusArray())) {
$status = sprintf(__('%1$s %2$s'), '-', Html::convDateTime($job->fields["closedate"]));
}
if ($job->fields["status"] == Ticket::WAITING) {
$status = sprintf(__('%1$s %2$s'), '-', Html::convDateTime($job->fields['begin_waiting_date']));
}
$pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Status') . "</i></b>", Html::clean($job->getStatus($job->fields["status"])) . $status), "<b><i>" . sprintf(__('%1$s: %2$s'), __('Request source') . "</i></b>", Html::clean(Dropdown::getDropdownName('glpi_requesttypes', $job->fields['requesttypes_id']))));
$pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Urgency') . "</i></b>", Html::clean($job->getUrgencyName($job->fields["urgency"]))), "<b><i>" . sprintf(__('%1$s: %2$s'), __('Approval') . "</i></b>", TicketValidation::getStatus($job->fields['global_validation'])));
$pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Impact') . "</i></b>", Html::clean($job->getImpactName($job->fields["impact"]))));
$pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Priority') . "</i></b>", Html::clean($job->getPriorityName($job->fields["priority"]))), "<b><i>" . sprintf(__('%1$s: %2$s'), __('Location') . "</i></b>", Html::clean(Dropdown::getDropdownName("glpi_locations", $job->fields["locations_id"]))));
// Item
$name = "<b><i>" . sprintf(__('%1$s: %2$s'), __('Associated element') . "</i></b>", '');
$commentitem = '';
$pdf->setColumnsSize(100);
if ($job->fields['itemtype'] && ($item = getItemForItemtype($job->fields['itemtype']))) {
if ($item->getFromDB($job->fields["items_id"])) {
$name = "<b><i>" . sprintf(__('%1$s: %2$s'), __('Associated element') . "</i></b>", $item->getNameID());
if (isset($item->fields["serial"])) {
$commentitem = ", <b><i>" . sprintf(__('%1$s: %2$s'), __('Serial number') . "</i></b>", Html::clean($item->fields["serial"]));
Html::clean($item->fields["serial"]);
}
if (isset($item->fields["otherserial"])) {
$commentitem .= ", <b><i>" . sprintf(__('%1$s: %2$s'), __('Inventory number') . "</i></b>", Html::clean($item->fields["otherserial"]));
}
if (isset($item->fields["locations_id"])) {
$commentitem .= ", <b><i>" . sprintf(__('%1$s: %2$s'), __('Location') . "</i></b>", Html::clean(Dropdown::getDropdownName("glpi_locations", $item->fields["locations_id"])));
}
}
}
$pdf->displayText($name, $commentitem, 1);
$pdf->setColumnsSize(50, 50);
// Requester
$users = array();
$listusers = '';
$requester = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('Requester'), $listusers);
foreach ($job->getUsers(CommonITILActor::REQUESTER) as $d) {
if ($d['users_id']) {
$tmp = Html::clean(getUserName($d['users_id']));
if ($d['alternative_email']) {
$tmp .= ' (' . $d['alternative_email'] . ')';
}
} else {
$tmp = $d['alternative_email'];
}
$users[] = $tmp;
}
if (count($users)) {
$listusers = implode(', ', $users);
}
$pdf->displayText($requester, $listusers, 1);
$groups = array();
$listgroups = '';
$requestergroup = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('Requester group'), $listgroups);
foreach ($job->getGroups(CommonITILActor::REQUESTER) as $d) {
$groups[] = Html::clean(Dropdown::getDropdownName("glpi_groups", $d['groups_id']));
}
if (count($groups)) {
$listgroups = implode(', ', $groups);
}
$pdf->displayText($requestergroup, $listgroups, 1);
// Observer
$users = array();
$listusers = '';
$watcher = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('Watcher'), $listusers);
foreach ($job->getUsers(CommonITILActor::OBSERVER) as $d) {
if ($d['users_id']) {
$tmp = Html::clean(getUserName($d['users_id']));
if ($d['alternative_email']) {
$tmp .= ' (' . $d['alternative_email'] . ')';
}
} else {
$tmp = $d['alternative_email'];
}
$users[] = $tmp;
}
if (count($users)) {
$listusers = implode(', ', $users);
}
$pdf->displayText($watcher, $listusers, 1);
$groups = array();
$listgroups = '';
$watchergroup = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('Watcher group'), $listgroups);
foreach ($job->getGroups(CommonITILActor::OBSERVER) as $d) {
$groups[] = Html::clean(Dropdown::getDropdownName("glpi_groups", $d['groups_id']));
}
if (count($groups)) {
$listgroups = implode(', ', $groups);
}
$pdf->displayText($watchergroup, $listgroups, 1);
// Assign to
$users = array();
$listusers = '';
$assign = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('User assigned'), $listusers);
foreach ($job->getUsers(CommonITILActor::ASSIGN) as $d) {
if ($d['users_id']) {
$tmp = Html::clean(getUserName($d['users_id']));
if ($d['alternative_email']) {
$tmp .= ' (' . $d['alternative_email'] . ')';
}
} else {
$tmp = $d['alternative_email'];
}
$users[] = $tmp;
}
if (count($users)) {
$listusers = implode(', ', $users);
}
$pdf->displayText($assign, $listusers, 1);
$groups = array();
$listgroups = '';
$assigngroup = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('Group assigned'), $listgroups);
foreach ($job->getGroups(CommonITILActor::ASSIGN) as $d) {
$groups[] = Html::clean(Dropdown::getDropdownName("glpi_groups", $d['groups_id']));
}
if (count($groups)) {
$listgroups = implode(', ', $groups);
}
$pdf->displayText($assigngroup, $listgroups, 1);
// Supplier
$suppliers = array();
$listsuppliers = '';
$assignsupplier = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('Supplier assigned'), $listsuppliers);
foreach ($job->getSuppliers(CommonITILActor::ASSIGN) as $d) {
$suppliers[] = Html::clean(Dropdown::getDropdownName("glpi_suppliers", $d['suppliers_id']));
}
if (count($suppliers)) {
$listsuppliers = implode(', ', $suppliers);
}
$pdf->displayText($assignsupplier, $listsuppliers, 1);
$pdf->setColumnsSize(100);
$pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Title') . "</i></b>", $job->fields["name"]));
$pdf->displayText("<b><i>" . sprintf(__('%1$s: %2$s'), __('Description') . "</i></b>", $job->fields['content']));
// Linked tickets
$tickets = Ticket_Ticket::getLinkedTicketsTo($ID);
if (is_array($tickets) && count($tickets)) {
$ticket = new Ticket();
foreach ($tickets as $linkID => $data) {
$tmp = sprintf(__('%1$s %2$s'), Ticket_Ticket::getLinkName($data['link']), sprintf(__('%1$s %2$s'), __('ID'), $data['tickets_id']));
if ($ticket->getFromDB($data['tickets_id'])) {
$tmp = sprintf(__('%1$s: %2$s'), $tmp, $ticket->getName());
}
$jobs[] = $tmp;
$jobs = implode("\n", $jobs);
}
$linked = "<b><i>" . sprintf(__('%1$s: %2$s') . "</i></b>", __('Linked tickets'), '');
$pdf->displayText($linked, $jobs, 1);
}
$pdf->displaySpace();
}
function showForm($ID, $options = array())
{
global $DB, $CFG_GLPI;
$default_values = self::getDefaultValues();
// Get default values from posted values on reload form
if (!isset($options['template_preview'])) {
if (isset($_POST)) {
$values = Html::cleanPostForTextArea($_POST);
}
}
// Restore saved value or override with page parameter
$saved = $this->restoreInput();
foreach ($default_values as $name => $value) {
if (!isset($values[$name])) {
if (isset($saved[$name])) {
$values[$name] = $saved[$name];
} else {
$values[$name] = $value;
}
}
}
// Default check
if ($ID > 0) {
$this->check($ID, 'r');
} else {
// Create item
$this->check(-1, 'w', $values);
}
if (!$ID) {
$this->userentities = array();
if ($values["_users_id_requester"]) {
//Get all the user's entities
$all_entities = Profile_User::getUserEntities($values["_users_id_requester"], true, true);
//For each user's entity, check if the technician which creates the ticket have access to it
foreach ($all_entities as $tmp => $ID_entity) {
if (Session::haveAccessToEntity($ID_entity)) {
$this->userentities[] = $ID_entity;
}
}
}
$this->countentitiesforuser = count($this->userentities);
if ($this->countentitiesforuser > 0 && !in_array($this->fields["entities_id"], $this->userentities)) {
// If entity is not in the list of user's entities,
// then use as default value the first value of the user's entites list
$this->fields["entities_id"] = $this->userentities[0];
// Pass to values
$values['entities_id'] = $this->userentities[0];
}
}
if ($values['type'] <= 0) {
$values['type'] = Entity::getUsedConfig('tickettype', $values['entities_id'], '', Ticket::INCIDENT_TYPE);
}
if (!isset($options['template_preview'])) {
$options['template_preview'] = 0;
}
// Load ticket template if available :
$tt = $this->getTicketTemplateToUse($options['template_preview'], $values['type'], $values['itilcategories_id'], $values['entities_id']);
// Predefined fields from template : reset them
if (isset($values['_predefined_fields'])) {
$values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
} else {
$values['_predefined_fields'] = array();
}
// Store predefined fields to be able not to take into account on change template
// Only manage predefined values on ticket creation
$predefined_fields = array();
if (!$ID) {
if (isset($tt->predefined) && count($tt->predefined)) {
foreach ($tt->predefined as $predeffield => $predefvalue) {
if (isset($default_values[$predeffield])) {
// Is always default value : not set
// Set if already predefined field
// Set if ticket template change
if ($values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID()) {
// Load template data
$values[$predeffield] = $predefvalue;
$this->fields[$predeffield] = $predefvalue;
$predefined_fields[$predeffield] = $predefvalue;
}
}
}
} else {
// No template load : reset predefined values
if (count($values['_predefined_fields'])) {
foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
if ($values[$predeffield] == $predefvalue) {
$values[$predeffield] = $default_values[$predeffield];
}
}
}
}
}
// Put ticket template on $values for actors
$values['_tickettemplate'] = $tt;
$canupdate = Session::haveRight('update_ticket', '1');
$canpriority = Session::haveRight('update_priority', '1');
$canstatus = $canupdate;
if (in_array($this->fields['status'], $this->getClosedStatusArray())) {
$canupdate = false;
}
$showuserlink = 0;
if (Session::haveRight('user', 'r')) {
$showuserlink = 1;
}
if (!$options['template_preview']) {
$this->showTabs($options);
} else {
// Add all values to fields of tickets for template preview
foreach ($values as $key => $val) {
if (!isset($this->fields[$key])) {
$this->fields[$key] = $val;
}
}
}
// In percent
$colsize1 = '13';
$colsize2 = '29';
$colsize3 = '13';
$colsize4 = '45';
$canupdate_descr = $canupdate || $this->fields['status'] == self::INCOMING && $this->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID()) && $this->numberOfFollowups() == 0 && $this->numberOfTasks() == 0;
if (!$options['template_preview']) {
echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>";
}
echo "<div class='spaced' id='tabsbody'>";
echo "<table class='tab_cadre_fixe' id='mainformtable'>";
// Optional line
$ismultientities = Session::isMultiEntitiesMode();
echo "<tr class='headerRow'>";
echo "<th colspan='4'>";
if ($ID) {
$text = sprintf(__('%1$s - %2$s'), $this->getTypeName(1), sprintf(__('%1$s: %2$s'), __('ID'), $ID));
if ($ismultientities) {
$text = sprintf(__('%1$s (%2$s)'), $text, Dropdown::getDropdownName('glpi_entities', $this->fields['entities_id']));
}
echo $text;
} else {
if ($ismultientities) {
printf(__('The ticket will be added in the entity %s'), Dropdown::getDropdownName("glpi_entities", $this->fields['entities_id']));
} else {
_e('New ticket');
}
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>";
echo $tt->getBeginHiddenFieldText('date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Opening date'), $tt->getMandatoryMark('date'));
} else {
_e('Opening date');
}
echo $tt->getEndHiddenFieldText('date');
echo "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('date');
$date = $this->fields["date"];
if ($canupdate) {
Html::showDateTimeFormItem("date", $date, 1, false);
} else {
echo Html::convDateTime($date);
}
echo $tt->getEndHiddenFieldValue('date', $this);
echo "</td>";
// SLA
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('due_date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Due date'), $tt->getMandatoryMark('due_date'));
} else {
_e('Due date');
}
echo $tt->getEndHiddenFieldText('due_date');
echo "</th>";
echo "<td width='{$colsize4}%' class='nopadding'>";
if ($ID) {
if ($this->fields["slas_id"] > 0) {
echo "<table width='100%'><tr><td class='nopadding'>";
echo Html::convDateTime($this->fields["due_date"]);
echo "</td><td class='b'>" . __('SLA') . "</td>";
echo "<td class='nopadding'>";
echo Dropdown::getDropdownName("glpi_slas", $this->fields["slas_id"]);
$commentsla = "";
$slalevel = new SlaLevel();
if ($slalevel->getFromDB($this->fields['slalevels_id'])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span><br>';
}
$nextaction = new SlaLevel_Ticket();
if ($nextaction->getFromDBForTicket($this->fields["id"])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('Next escalation: %s'), Html::convDateTime($nextaction->fields['date'])) . '</span>';
if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span>';
}
}
$slaoptions = array();
if (Session::haveRight('config', 'r')) {
$slaoptions['link'] = Toolbox::getItemTypeFormURL('SLA') . "?id=" . $this->fields["slas_id"];
}
Html::showToolTip($commentsla, $slaoptions);
if ($canupdate) {
echo " <input type='submit' class='submit' name='sla_delete' value='" . _sx('button', 'Delete permanently') . "'>";
}
echo "</td>";
echo "</tr></table>";
} else {
echo "<table><tr><td class='nopadding'>";
echo $tt->getBeginHiddenFieldValue('due_date');
Html::showDateTimeFormItem("due_date", $this->fields["due_date"], 1, true, $canupdate);
echo $tt->getEndHiddenFieldValue('due_date', $this);
echo "</td>";
if ($canupdate) {
echo "<td>";
echo $tt->getBeginHiddenFieldText('slas_id');
echo "<span id='sla_action'>";
echo "<a class='vsubmit' " . Html::addConfirmationOnAction(array(__('The assignment of a SLA to a ticket causes the recalculation of the due date.'), __("Escalations defined in the SLA will be triggered under this new date.")), "cleanhide('sla_action');cleandisplay('sla_choice');") . ">" . __('Assign a SLA') . '</a>';
echo "</span>";
echo "<span id='sla_choice' style='display:none'>";
echo "<span class='b'>" . __('SLA') . "</span> ";
Sla::dropdown(array('entity' => $this->fields["entities_id"], 'value' => $this->fields["slas_id"]));
echo "</span>";
echo $tt->getEndHiddenFieldText('slas_id');
echo "</td>";
}
echo "</tr></table>";
}
} else {
// New Ticket
echo "<table><tr><td class='nopadding'>";
if ($this->fields["due_date"] == 'NULL') {
$this->fields["due_date"] = '';
}
echo $tt->getBeginHiddenFieldValue('due_date');
Html::showDateTimeFormItem("due_date", $this->fields["due_date"], 1, false, $canupdate);
echo $tt->getEndHiddenFieldValue('due_date', $this);
echo "</td>";
if ($canupdate) {
echo "<td class='nopadding b'>" . $tt->getBeginHiddenFieldText('slas_id');
printf(__('%1$s%2$s'), __('SLA'), $tt->getMandatoryMark('slas_id'));
echo $tt->getEndHiddenFieldText('slas_id') . "</td>";
echo "<td class='nopadding'>" . $tt->getBeginHiddenFieldValue('slas_id');
Sla::dropdown(array('entity' => $this->fields["entities_id"], 'value' => $this->fields["slas_id"]));
echo $tt->getEndHiddenFieldValue('slas_id', $this);
echo "</td>";
}
echo "</tr></table>";
}
echo "</td></tr>";
if ($ID) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('By') . "</th>";
echo "<td width='{$colsize2}%'>";
if ($canupdate) {
User::dropdown(array('name' => 'users_id_recipient', 'value' => $this->fields["users_id_recipient"], 'entity' => $this->fields["entities_id"], 'right' => 'all'));
} else {
echo getUserName($this->fields["users_id_recipient"], $showuserlink);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . __('Last update') . "</th>";
echo "<td width='{$colsize4}%'>";
if ($this->fields['users_id_lastupdater'] > 0) {
//TRANS: %1$s is the update date, %2$s is the last updater name
printf(__('%1$s by %2$s'), Html::convDateTime($this->fields["date_mod"]), getUserName($this->fields["users_id_lastupdater"], $showuserlink));
}
echo "</td>";
echo "</tr>";
}
if ($ID && (in_array($this->fields["status"], $this->getSolvedStatusArray()) || in_array($this->fields["status"], $this->getClosedStatusArray()))) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('Resolution date') . "</th>";
echo "<td width='{$colsize2}%'>";
Html::showDateTimeFormItem("solvedate", $this->fields["solvedate"], 1, false, $canupdate);
echo "</td>";
if (in_array($this->fields["status"], $this->getClosedStatusArray())) {
echo "<th width='{$colsize3}%'>" . __('Close date') . "</th>";
echo "<td width='{$colsize4}%'>";
Html::showDateTimeFormItem("closedate", $this->fields["closedate"], 1, false, $canupdate);
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
echo "</tr>";
}
if ($ID) {
echo "</table>";
echo "<table class='tab_cadre_fixe' id='mainformtable2'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</th>";
echo "<td width='{$colsize2}%'>";
// Permit to set type when creating ticket without update right
if ($canupdate || !$ID) {
$opt = array('value' => $this->fields["type"]);
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'submit()';
}
$rand = self::dropdownType('type', $opt);
if ($ID) {
$params = array('type' => '__VALUE__', 'entity_restrict' => $this->fields['entities_id'], 'value' => $this->fields['itilcategories_id'], 'currenttype' => $this->fields['type']);
Ajax::updateItemOnSelectEvent("dropdown_type{$rand}", "show_category_by_type", $CFG_GLPI["root_doc"] . "/ajax/dropdownTicketCategories.php", $params);
}
} else {
echo self::getTicketTypeName($this->fields["type"]);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</th>";
echo "<td width='{$colsize4}%'>";
// Permit to set category when creating ticket without update right
if ($canupdate || !$ID || $canupdate_descr) {
$opt = array('value' => $this->fields["itilcategories_id"], 'entity' => $this->fields["entities_id"]);
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
$opt['condition'] = "`is_helpdeskvisible`='1' AND ";
} else {
$opt['condition'] = '';
}
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'submit()';
}
/// if category mandatory, no empty choice
/// no empty choice is default value set on ticket creation, else yes
if (($ID || $values['itilcategories_id']) && $tt->isMandatoryField("itilcategories_id") && $this->fields["itilcategories_id"] > 0) {
$opt['display_emptychoice'] = false;
}
switch ($this->fields["type"]) {
case self::INCIDENT_TYPE:
$opt['condition'] .= "`is_incident`='1'";
break;
case self::DEMAND_TYPE:
$opt['condition'] .= "`is_request`='1'";
break;
default:
break;
}
echo "<span id='show_category_by_type'>";
ITILCategory::dropdown($opt);
echo "</span>";
} else {
echo Dropdown::getDropdownName("glpi_itilcategories", $this->fields["itilcategories_id"]);
}
echo "</td>";
echo "</tr>";
if (!$ID) {
echo "</table>";
$this->showActorsPartForm($ID, $values);
echo "<table class='tab_cadre_fixe' id='mainformtable3'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('status');
printf(__('%1$s%2$s'), __('Status'), $tt->getMandatoryMark('status'));
echo $tt->getEndHiddenFieldText('status') . "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('status');
if ($canstatus) {
self::dropdownStatus(array('value' => $this->fields["status"], 'showtype' => 'allowed'));
} else {
echo self::getStatus($this->fields["status"]);
}
echo $tt->getEndHiddenFieldValue('status', $this);
echo "</td>";
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('requesttypes_id');
printf(__('%1$s%2$s'), __('Request source'), $tt->getMandatoryMark('requesttypes_id'));
echo $tt->getEndHiddenFieldText('requesttypes_id') . "</th>";
echo "<td width='{$colsize4}%'>";
echo $tt->getBeginHiddenFieldValue('requesttypes_id');
if ($canupdate) {
RequestType::dropdown(array('value' => $this->fields["requesttypes_id"]));
} else {
echo Dropdown::getDropdownName('glpi_requesttypes', $this->fields["requesttypes_id"]);
}
echo $tt->getEndHiddenFieldValue('requesttypes_id', $this);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('urgency');
printf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency'));
echo $tt->getEndHiddenFieldText('urgency') . "</th>";
echo "<td>";
if ($canupdate && $canpriority || !$ID || $canupdate_descr) {
// Only change during creation OR when allowed to change priority OR when user is the creator
echo $tt->getBeginHiddenFieldValue('urgency');
$idurgency = self::dropdownUrgency(array('value' => $this->fields["urgency"]));
echo $tt->getEndHiddenFieldValue('urgency', $this);
} else {
$idurgency = "value_urgency" . mt_rand();
echo "<input id='{$idurgency}' type='hidden' name='urgency' value='" . $this->fields["urgency"] . "'>";
echo parent::getUrgencyName($this->fields["urgency"]);
}
echo "</td>";
// Display validation state
echo "<th>";
if (!$ID) {
echo $tt->getBeginHiddenFieldText('_add_validation');
printf(__('%1$s%2$s'), __('Approval request'), $tt->getMandatoryMark('_add_validation'));
echo $tt->getEndHiddenFieldText('_add_validation');
} else {
echo $tt->getBeginHiddenFieldText('global_validation');
_e('Approval');
echo $tt->getEndHiddenFieldText('global_validation');
}
echo "</th>";
echo "<td>";
if (!$ID) {
echo $tt->getBeginHiddenFieldValue('_add_validation');
$validation_right = '';
if ($values['type'] == self::INCIDENT_TYPE && Session::haveRight('create_incident_validation', 1)) {
$validation_right = 'validate_incident';
}
if ($values['type'] == self::DEMAND_TYPE && Session::haveRight('create_request_validation', 1)) {
$validation_right = 'validate_request';
}
if (!empty($validation_right)) {
User::dropdown(array('name' => "_add_validation", 'entity' => $this->fields['entities_id'], 'right' => $validation_right, 'value' => $values['_add_validation']));
}
echo $tt->getEndHiddenFieldValue('_add_validation', $this);
if ($tt->isPredefinedField('global_validation')) {
echo "<input type='hidden' name='global_validation' value='" . $tt->predefined['global_validation'] . "'>";
}
} else {
echo $tt->getBeginHiddenFieldValue('global_validation');
if ($canupdate) {
TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $this->fields['global_validation']));
} else {
echo TicketValidation::getStatus($this->fields['global_validation']);
}
echo $tt->getEndHiddenFieldValue('global_validation', $this);
}
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('impact');
printf(__('%1$s%2$s'), __('Impact'), $tt->getMandatoryMark('impact'));
echo $tt->getEndHiddenFieldText('impact') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('impact');
if ($canupdate) {
$idimpact = self::dropdownImpact(array('value' => $this->fields["impact"]));
} else {
$idimpact = "value_impact" . mt_rand();
echo "<input id='{$idimpact}' type='hidden' name='impact' value='" . $this->fields["impact"] . "'>";
echo parent::getImpactName($this->fields["impact"]);
}
echo $tt->getEndHiddenFieldValue('impact', $this);
echo "</td>";
echo "<th rowspan='2'>" . $tt->getBeginHiddenFieldText('itemtype');
printf(__('%1$s%2$s'), __('Associated element'), $tt->getMandatoryMark('itemtype'));
if ($ID && $canupdate) {
echo " <img title='" . __s('Update') . "' alt='" . __s('Update') . "'\n onClick=\"Ext.get('tickethardwareselection{$ID}').setDisplayed('block')\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/showselect.png'>";
}
echo $tt->getEndHiddenFieldText('itemtype');
echo "</th>";
echo "<td rowspan='2'>";
echo $tt->getBeginHiddenFieldValue('itemtype');
// Select hardware on creation or if have update right
if ($canupdate || !$ID || $canupdate_descr) {
if ($ID) {
if ($this->fields['itemtype'] && ($item = getItemForItemtype($this->fields['itemtype'])) && $this->fields["items_id"]) {
if ($item->can($this->fields["items_id"], 'r')) {
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getLink(array('comments' => true)));
} else {
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID());
}
}
}
$dev_user_id = 0;
$dev_itemtype = $this->fields["itemtype"];
$dev_items_id = $this->fields["items_id"];
if (!$ID) {
$dev_user_id = $values['_users_id_requester'];
$dev_itemtype = $values["itemtype"];
$dev_items_id = $values["items_id"];
} else {
if (isset($this->users[CommonITILActor::REQUESTER]) && count($this->users[CommonITILActor::REQUESTER]) == 1) {
foreach ($this->users[CommonITILActor::REQUESTER] as $user_id_single) {
$dev_user_id = $user_id_single['users_id'];
}
}
}
if ($ID) {
echo "<div id='tickethardwareselection{$ID}' style='display:none'>";
}
if ($dev_user_id > 0) {
self::dropdownMyDevices($dev_user_id, $this->fields["entities_id"], $dev_itemtype, $dev_items_id);
}
self::dropdownAllDevices("itemtype", $dev_itemtype, $dev_items_id, 1, $dev_user_id, $this->fields["entities_id"]);
if ($ID) {
echo "</div>";
}
echo "<span id='item_ticket_selection_information'></span>";
} else {
if ($ID && $this->fields['itemtype'] && ($item = getItemForItemtype($this->fields['itemtype']))) {
$item->getFromDB($this->fields['items_id']);
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID());
} else {
_e('General');
}
}
echo $tt->getEndHiddenFieldValue('itemtype', $this);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . sprintf(__('%1$s%2$s'), __('Priority'), $tt->getMandatoryMark('priority')) . "</th>";
echo "<td>";
$idajax = 'change_priority_' . mt_rand();
if ($canupdate && $canpriority && !$tt->isHiddenField('priority')) {
$idpriority = parent::dropdownPriority(array('value' => $this->fields["priority"], 'withmajor' => true));
echo " <span id='{$idajax}' style='display:none'></span>";
} else {
$idpriority = 0;
echo "<span id='{$idajax}'>" . parent::getPriorityName($this->fields["priority"]) . "</span>";
}
if ($canupdate || $canupdate_descr) {
$params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority);
Ajax::updateItemOnSelectEvent(array($idurgency, $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
// Need comment right to add a followup with the actiontime
if (!$ID && Session::haveRight("global_add_followups", "1")) {
echo "<th>" . $tt->getBeginHiddenFieldText('actiontime');
printf(__('%1$s%2$s'), __('Total duration'), $tt->getMandatoryMark('actiontime'));
echo $tt->getEndHiddenFieldText('actiontime') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('actiontime');
Dropdown::showTimeStamp('actiontime', array('value' => $values['actiontime'], 'addfirstminutes' => true));
echo $tt->getEndHiddenFieldValue('actiontime', $this);
echo "</td>";
} else {
echo "<th></th><td></td>";
}
echo "<th>" . $tt->getBeginHiddenFieldText('locations_id');
printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
echo $tt->getEndHiddenFieldText('locations_id') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('locations_id');
if ($canupdate) {
Location::dropdown(array('value' => $this->fields['locations_id'], 'entity' => $this->fields['entities_id']));
} else {
echo Dropdown::getDropdownName('glpi_locations', $this->fields["locations_id"]);
}
echo $tt->getEndHiddenFieldValue('locations_id', $this);
echo "</td></tr>";
echo "</table>";
if ($ID) {
$values['canupdate'] = $canupdate;
$this->showActorsPartForm($ID, $values);
}
$view_linked_tickets = $ID || $canupdate;
echo "<table class='tab_cadre_fixe' id='mainformtable4'>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('name');
printf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name'));
echo $tt->getEndHiddenFieldText('name') . "</th>";
echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
if (!$ID || $canupdate_descr) {
echo $tt->getBeginHiddenFieldValue('name');
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showName{$rand}() {\n";
echo "Ext.get('name{$rand}').setDisplayed('none');";
$params = array('maxlength' => 250, 'size' => 90, 'name' => 'name', 'data' => rawurlencode($this->fields["name"]));
Ajax::updateItemJsCode("viewname{$rand}", $CFG_GLPI["root_doc"] . "/ajax/inputtext.php", $params);
echo "}";
echo "</script>\n";
echo "<div id='name{$rand}' class='tracking left' onClick='showName{$rand}()'>\n";
if (empty($this->fields["name"])) {
_e('Without title');
} else {
echo $this->fields["name"];
}
echo "</div>\n";
echo "<div id='viewname{$rand}'>\n";
echo "</div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showName{$rand}();\n </script>";
}
echo $tt->getEndHiddenFieldValue('name', $this);
} else {
if (empty($this->fields["name"])) {
_e('Without title');
} else {
echo $this->fields["name"];
}
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('content');
printf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content'));
echo $tt->getEndHiddenFieldText('content') . "</th>";
echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
if (!$ID || $canupdate_descr) {
// Admin =oui on autorise la modification de la description
echo $tt->getBeginHiddenFieldValue('content');
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showDesc{$rand}() {\n";
echo "Ext.get('desc{$rand}').setDisplayed('none');";
$params = array('rows' => 6, 'cols' => 90, 'name' => 'content', 'data' => rawurlencode($this->fields["content"]));
Ajax::updateItemJsCode("viewdesc{$rand}", $CFG_GLPI["root_doc"] . "/ajax/textarea.php", $params);
echo "}";
echo "</script>\n";
echo "<div id='desc{$rand}' class='tracking' onClick='showDesc{$rand}()'>\n";
if (!empty($this->fields["content"])) {
echo nl2br($this->fields["content"]);
} else {
_e('Empty description');
}
echo "</div>\n";
echo "<div id='viewdesc{$rand}'></div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showDesc{$rand}();\n </script>";
}
echo $tt->getEndHiddenFieldValue('content', $this);
} else {
echo nl2br($this->fields["content"]);
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
// Permit to add doc when creating a ticket
if (!$ID) {
echo "<th width='{$colsize1}%'>" . sprintf(__('File (%s)'), Document::getMaxUploadSize());
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt=\"" . __s('Help') . "\" onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000," . "height=800')\">";
echo " ";
self::showDocumentAddButton();
echo "</th>";
echo "<td width='{$colsize2}%'>";
echo "<div id='uploadfiles'><input type='file' name='filename[]' size='20'></div></td>";
} else {
echo "<th colspan='2'>";
$docnb = Document_Item::countForItem($this);
echo "<a href=\"" . $this->getLinkURL() . "&forcetab=Document_Item\$1\">";
//TRANS: %d is the document number
echo sprintf(_n('%d associated document', '%d associated documents', $docnb), $docnb);
echo "</a></th>";
}
if ($view_linked_tickets) {
echo "<th width='{$colsize3}%'>" . _n('Linked ticket', 'Linked tickets', 2);
$rand_linked_ticket = mt_rand();
if ($canupdate) {
echo " ";
echo "<img onClick=\"Ext.get('linkedticket{$rand_linked_ticket}').setDisplayed('block')\"\n title=\"" . __s('Add') . "\" alt=\"" . __s('Add') . "\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/add_dropdown.png'>";
}
echo '</th>';
echo "<td width='{$colsize4}%'>";
if ($canupdate) {
echo "<div style='display:none' id='linkedticket{$rand_linked_ticket}'>";
Ticket_Ticket::dropdownLinks('_link[link]', isset($values["_link"]) ? $values["_link"]['link'] : '');
printf(__('%1$s: %2$s'), __('Ticket'), __('ID'));
echo "<input type='hidden' name='_link[tickets_id_1]' value='{$ID}'>\n";
echo "<input type='text' name='_link[tickets_id_2]'\n value='" . (isset($values["_link"]) ? $values["_link"]['tickets_id_2'] : '') . "'\n size='10'>\n";
echo " ";
echo "</div>";
if (isset($values["_link"]) && !empty($values["_link"]['tickets_id_2'])) {
echo "<script language='javascript'>Ext.get('linkedticket{$rand_linked_ticket}').\n setDisplayed('block');</script>";
}
}
Ticket_Ticket::displayLinkedTicketsTo($ID);
echo "</td>";
} else {
echo "<td></td>";
}
echo "</tr>";
if ((!$ID || $canupdate || $canupdate_descr || Session::haveRight("assign_ticket", "1") || Session::haveRight("steal_ticket", "1")) && !$options['template_preview']) {
echo "<tr class='tab_bg_1'>";
if ($ID) {
if (Session::haveRight('delete_ticket', 1)) {
echo "<td class='tab_bg_2 center' colspan='2'>";
if ($this->fields["is_deleted"] == 1) {
echo "<input type='submit' class='submit' name='restore' value='" . _sx('button', 'Restore') . "'></td>";
} else {
echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'></td>";
}
echo "<td class='tab_bg_2 center' colspan='2'>";
if ($this->fields["is_deleted"] == 1) {
echo "<input type='submit' class='submit' name='purge' value='" . _sx('button', 'Delete permanently') . "' " . Html::addConfirmationOnAction(__('Confirm the final deletion?')) . ">";
} else {
echo "<input type='submit' class='submit' name='delete' value='" . _sx('button', 'Put in dustbin') . "'></td>";
}
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'>";
}
echo "<input type='hidden' name='_read_date_mod' value='" . $this->getField('date_mod') . "'>";
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
if ($tt->isField('id') && $tt->fields['id'] > 0) {
echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
echo "<input type='hidden' name='_predefined_fields'\n value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
}
}
}
echo "</table>";
echo "<input type='hidden' name='id' value='{$ID}'>";
echo "</div>";
if (!$options['template_preview']) {
Html::closeForm();
$this->addDivForTabs();
}
return true;
}
function getTags()
{
parent::getTags();
//Locales
$tags = array('ticket.type' => __('Type'), 'ticket.sla' => __('SLA'), 'ticket.requesttype' => __('Request source'), 'ticket.itemtype' => __('Item type'), 'ticket.item.name' => __('Associated item'), 'ticket.item.serial' => __('Serial number'), 'ticket.item.otherserial' => __('Inventory number'), 'ticket.item.location' => sprintf(__('%1$s: %2$s'), _n('Associated element', 'Associated elements', 2), __('Location')), 'ticket.item.model' => __('Model'), 'ticket.item.contact' => __('Alternate username'), 'ticket.item.contactnumber' => __('Alternate username number'), 'ticket.item.user' => __('User'), 'ticket.item.group' => __('Group'), 'ticket.isdeleted' => __('Deleted'), 'followup.date' => __('Opening date'), 'followup.isprivate' => __('Private'), 'followup.author' => __('Writer'), 'followup.description' => __('Description'), 'followup.requesttype' => __('Request source'), 'ticket.numberoffollowups' => _x('quantity', 'Number of followups'), 'ticket.numberoflinkedtickets' => _x('quantity', 'Number of linked tickets'), 'ticket.numberofproblems' => _x('quantity', 'Number of problems'), 'ticket.numberofchanges' => _x('quantity', 'Number of changes'), 'ticket.numberofitems' => _x('quantity', 'Number of items'), 'ticket.autoclose' => __('Automatic closing of solved tickets after'), 'ticket.location' => __('Location'), 'ticket.globalvalidation' => __('Global approval status'), 'ticket.solution.approval.description' => __('Solution rejection comment'), 'ticket.solution.approval.date' => __('Solution rejection date'), 'ticket.solution.approval.author' => __('Approver'));
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'events' => NotificationTarget::TAG_FOR_ALL_EVENTS));
}
//Events specific for validation
$tags = array('validation.author' => __('Requester'), 'validation.status' => __('Status of the approval request'), 'validation.submissiondate' => sprintf(__('%1$s: %2$s'), __('Request'), __('Date')), 'validation.commentsubmission' => sprintf(__('%1$s: %2$s'), __('Request'), __('Comments')), 'validation.validationdate' => sprintf(__('%1$s: %2$s'), __('Validation'), __('Date')), 'validation.validator' => __('Decision-maker'), 'validation.commentvalidation' => sprintf(__('%1$s: %2$s'), __('Validation'), __('Comments')));
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'events' => array('validation', 'validation_answer')));
}
//Tags without lang for validation
$tags = array('validation.submission.title' => __('A validation request has been submitted'), 'validation.answer.title' => __('An answer to a validation request was produced'));
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'lang' => false, 'events' => array('validation', 'validation_answer')));
}
// Events for ticket satisfaction
$tags = array('satisfaction.datebegin' => __('Creation date of the satisfaction survey'), 'satisfaction.dateanswered' => __('Response date to the satisfaction survey'), 'satisfaction.satisfaction' => __('Satisfaction'), 'satisfaction.description' => __('Comments to the satisfaction survey'));
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'events' => array('satisfaction')));
}
$tags = array('satisfaction.type' => __('Survey type'));
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'lang' => false, 'events' => array('satisfaction')));
}
$tags = array('satisfaction.text' => __('Invitation to fill out the survey'));
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => false, 'lang' => true, 'events' => array('satisfaction')));
}
//Foreach global tags
$tags = array('followups' => _n('Followup', 'Followups', Session::getPluralNumber()), 'validations' => _n('Validation', 'Validations', Session::getPluralNumber()), 'linkedtickets' => _n('Linked ticket', 'Linked tickets', Session::getPluralNumber()), 'problems' => _n('Problem', 'Problems', Session::getPluralNumber()), 'changes' => _n('Change', 'Changes', Session::getPluralNumber()), 'items' => _n('Associated item', 'Associated items', Session::getPluralNumber()), 'documents' => _n('Document', 'Documents', Session::getPluralNumber()));
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => false, 'foreach' => true));
}
//Tags with just lang
$tags = array('ticket.linkedtickets' => _n('Linked ticket', 'Linked tickets', Session::getPluralNumber()), 'ticket.problems' => _n('Problem', 'Problems', Session::getPluralNumber()), 'ticket.changes' => _n('Change', 'Changes', Session::getPluralNumber()), 'ticket.autoclosewarning' => sprintf(_n('Without a reply, the ticket will be automatically closed after %s day', 'Without a reply, the ticket will be automatically closed after %s days', 2), '?'));
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => false, 'lang' => true));
}
//Foreach tag for alertnotclosed
$this->addTagToList(array('tag' => 'tickets', 'label' => __('Not solved tickets'), 'value' => false, 'foreach' => true, 'events' => array('alertnotclosed')));
//Tags without lang
$tags = array('ticket.urlvalidation' => sprintf(__('%1$s: %2$s'), __('Validation request'), __('URL')), 'ticket.urlsatisfaction' => sprintf(__('%1$s: %2$s'), __('Satisfaction'), __('URL')), 'linkedticket.id' => sprintf(__('%1$s: %2$s'), _n('Linked ticket', 'Linked tickets', 1), __('ID')), 'linkedticket.link' => sprintf(__('%1$s: %2$s'), _n('Linked ticket', 'Linked tickets', 1), __('Link')), 'linkedticket.url' => sprintf(__('%1$s: %2$s'), _n('Linked ticket', 'Linked tickets', 1), __('URL')), 'linkedticket.title' => sprintf(__('%1$s: %2$s'), _n('Linked ticket', 'Linked tickets', 1), __('Title')), 'linkedticket.content' => sprintf(__('%1$s: %2$s'), _n('Linked ticket', 'Linked tickets', 1), __('Description')), 'problem.id' => sprintf(__('%1$s: %2$s'), __('Problem'), __('ID')), 'problem.date' => sprintf(__('%1$s: %2$s'), __('Problem'), __('Date')), 'problem.url' => sprintf(__('%1$s: %2$s'), __('Problem'), 'URL'), 'problem.title' => sprintf(__('%1$s: %2$s'), __('Problem'), __('Title')), 'problem.content' => sprintf(__('%1$s: %2$s'), __('Problem'), __('Description')), 'change.id' => sprintf(__('%1$s: %2$s'), __('Change'), __('ID')), 'change.date' => sprintf(__('%1$s: %2$s'), __('Change'), __('Date')), 'change.url' => sprintf(__('%1$s: %2$s'), __('Change'), 'URL'), 'change.title' => sprintf(__('%1$s: %2$s'), __('Change'), __('Title')), 'change.content' => sprintf(__('%1$s: %2$s'), __('Change'), __('Description')));
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'lang' => false));
}
//Tickets with a fixed set of values
$allowed_validation = array();
$status = TicketValidation::getAllStatusArray(false, true);
foreach ($status as $key => $value) {
$allowed_validation[] = $key;
}
$tags = array('validation.validationstatus' => array('text' => __('Status value in database'), 'allowed_values' => $allowed_validation));
foreach ($tags as $tag => $label) {
$this->addTagToList(array('tag' => $tag, 'label' => $label['text'], 'value' => true, 'lang' => false, 'allowed_values' => $label['allowed_values']));
}
asort($this->tag_descriptions);
}
$param['groups_id'] = '__VALUE__';
Ajax::updateItemOnSelectEvent("dropdown_{$name}{$rand}", "show_list_users", $CFG_GLPI["root_doc"] . "/ajax/dropdownValidator.php", $param);
if ($value) {
$param['validatortype'] = 'list_users';
$param['groups_id'] = $value;
unset($param['users_id_validate']['groups_id']);
Ajax::updateItem('show_list_users', $CFG_GLPI["root_doc"] . "/ajax/dropdownValidator.php", $param);
}
echo "<br><span id='show_list_users'> </span>\n";
break;
case 'list_users':
if (isset($_POST['users_id_validate']['groups_id'])) {
$_POST['users_id_validate'] = array();
}
$opt = array('groups_id' => $_POST["groups_id"], 'right' => $_POST['right'], 'entity' => $_POST["entity"]);
$data_users = TicketValidation::getGroupUserHaveRights($opt);
$users = array();
$param['values'] = array();
$values = array();
if (isset($_POST['users_id_validate']) && is_array($_POST['users_id_validate'])) {
$values = $_POST['users_id_validate'];
}
foreach ($data_users as $data) {
$users[$data['id']] = formatUserName($data['id'], $data['name'], $data['realname'], $data['firstname']);
if (in_array($data['id'], $values)) {
$param['values'][] = $data['id'];
}
}
// Display all users
if (isset($_POST['all_users']) && $_POST['all_users']) {
$param['values'] = array_keys($users);
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with GLPI; if not, write to the Free Software Foundation, Inc.,
51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA.
--------------------------------------------------------------------------
*/
// ----------------------------------------------------------------------
// Original Author of file: Julien Dombre
// Purpose of file:
// ----------------------------------------------------------------------
define('GLPI_ROOT', '..');
include GLPI_ROOT . "/inc/includes.php";
header("Content-Type: text/html; charset=UTF-8");
header_nocache();
if (!isset($_POST["id"])) {
exit;
}
if (!isset($_REQUEST['glpi_tab'])) {
exit;
}
$validation = new TicketValidation();
if ($_POST["id"] > 0 && $validation->getFromDB($_POST["id"])) {
switch ($_REQUEST['glpi_tab']) {
default:
Plugin::displayAction($validation, $_REQUEST['glpi_tab']);
}
}
ajaxFooter();
// ----------------------------------------------------------------------
// Original Author of file: Julien Dombre
// Purpose of file:
// ----------------------------------------------------------------------
$AJAX_INCLUDE = 1;
define('GLPI_ROOT', '..');
include GLPI_ROOT . "/inc/includes.php";
header("Content-Type: text/html; charset=UTF-8");
header_nocache();
checkLoginUser();
if (!isset($_POST['type'])) {
exit;
}
if ($_POST['type'] == 'TicketTask') {
$item = new TicketTask();
} else {
if ($_POST['type'] == 'TicketFollowup') {
$item = new TicketFollowup();
} else {
if ($_POST['type'] == 'TicketValidation') {
$item = new TicketValidation();
}
}
}
$ticket = new Ticket();
if (isset($_POST["tickets_id"]) && isset($_POST["id"]) && $ticket->getFromDB($_POST["tickets_id"])) {
$item->showForm($_POST["id"], array('ticket' => $ticket));
} else {
echo $LANG['login'][5];
}
ajaxFooter();
$display = true;
break;
case "glpi_tickets.urgency":
Ticket::dropdownUrgency($inputname, $_REQUEST['value'], true);
$display = true;
break;
case "glpi_tickets.global_validation":
TicketValidation::dropdownStatus($inputname, array('value' => $_REQUEST['value'], 'all' => 1));
$display = true;
break;
case "glpi_users.name":
User::dropdown(array('name' => $inputname, 'value' => $_REQUEST['value'], 'comments' => false, 'all' => -1, 'right' => 'all'));
$display = true;
break;
case "glpi_ticketvalidations.status":
TicketValidation::dropdownStatus($inputname, array('value' => $_REQUEST['value'], 'all' => 1));
$display = true;
break;
}
// Standard datatype usage
if (!$display && isset($searchopt['datatype'])) {
switch ($searchopt['datatype']) {
case "bool":
Dropdown::showYesNo($inputname, $_REQUEST['value']);
$display = true;
break;
case "right":
// No access not displayed because empty not take into account for search
Profile::dropdownNoneReadWrite($inputname, $_REQUEST['value'], 1, 1, 1);
$display = true;
break;
/**
* Construct history for an item
*
* @param $item CommonDBTM object
* @param $oldvalues array of old values updated
* @param $values array of all values of the item
*
* @return boolean for success (at least 1 log entry added)
**/
static function constructHistory(CommonDBTM $item, &$oldvalues, &$values)
{
global $LANG;
if (!count($oldvalues)) {
return false;
}
// needed to have $SEARCHOPTION
if ($item->getType() == 'TicketSatisfaction') {
$real_type = 'Ticket';
$real_id = $item->fields['tickets_id'];
} else {
if ($item->getType() == 'Infocom') {
$real_type = $item->fields['itemtype'];
$real_id = $item->fields['items_id'];
} else {
$real_type = $item->getType();
$real_id = $item->fields['id'];
}
}
$searchopt = Search::getOptions($real_type);
if (!is_array($searchopt)) {
return false;
}
$result = 0;
foreach ($oldvalues as $key => $oldval) {
$changes = array();
if ($real_type == 'Infocom') {
// Parsing $SEARCHOPTION to find infocom
foreach ($searchopt as $key2 => $val2) {
if ($val2["field"] == $key && strpos($val2['table'], 'infocoms') || $key == 'budgets_id' && $val2['table'] == 'glpi_budgets' || $key == 'suppliers_id' && $val2['table'] == 'glpi_suppliers') {
$id_search_option = $key2;
// Give ID of the $SEARCHOPTION
if ($val2["table"] == "glpi_infocoms") {
// 1st case : text field -> keep datas
$changes = array($id_search_option, addslashes($oldval), $values[$key]);
} else {
if ($val2["table"] == "glpi_suppliers") {
// 2nd case ; link field -> get data from glpi_suppliers
$changes = array($id_search_option, addslashes(Dropdown::getDropdownName("glpi_suppliers", $oldval)), addslashes(Dropdown::getDropdownName("glpi_suppliers", $values[$key])));
} else {
// 3rd case ; link field -> get data from dropdown (budget)
$changes = array($id_search_option, addslashes(Dropdown::getDropdownName($val2["table"], $oldval)), addslashes(Dropdown::getDropdownName($val2["table"], $values[$key])));
}
}
break;
// foreach exit
}
}
} else {
// Not an Infocom
// Parsing $SEARCHOPTION to find changed field
foreach ($searchopt as $key2 => $val2) {
// Linkfield or standard field not massive action enable
if ($val2["linkfield"] == $key || $key == $val2["field"] && $val2["table"] == $item->getTable()) {
$id_search_option = $key2;
// Give ID of the $SEARCHOPTION
// 1st case : Ticket specific dropdown case (without table)
if ($real_type == 'Ticket' && in_array($key, array('status', 'urgency', 'impact', 'priority', 'global_validation'))) {
switch ($key) {
case 'global_validation':
$changes = array($id_search_option, addslashes(TicketValidation::getStatus($oldval)), addslashes(TicketValidation::getStatus($values[$key])));
break;
case 'status':
$changes = array($id_search_option, addslashes(Ticket::getStatus($oldval)), addslashes(Ticket::getStatus($values[$key])));
break;
case 'urgency':
$changes = array($id_search_option, addslashes(Ticket::getUrgencyName($oldval)), addslashes(Ticket::getUrgencyName($values[$key])));
break;
case 'impact':
$changes = array($id_search_option, addslashes(Ticket::getImpactName($oldval)), addslashes(Ticket::getImpactName($values[$key])));
break;
case 'priority':
$changes = array($id_search_option, addslashes(Ticket::getPriorityName($oldval)), addslashes(Ticket::getPriorityName($values[$key])));
break;
}
} else {
if ($val2["table"] == $item->getTable()) {
// 2nd case : text field -> keep datas
$changes = array($id_search_option, addslashes($oldval), $values[$key]);
} else {
// if ($val2['table'] == 'glpi_users_validation') {
// $val2['table'] = 'glpi_users';
// }
// other cases ; link field -> get data from dropdown
if ($val2["table"] != 'glpi_complete_entities') {
$changes = array($id_search_option, addslashes(Dropdown::getDropdownName($val2["table"], $oldval)), addslashes(Dropdown::getDropdownName($val2["table"], $values[$key])));
}
}
}
break;
}
}
}
if (count($changes)) {
$result = self::history($real_id, $real_type, $changes);
}
}
return $result;
}
static function giveItem($itemtype, $ID, array $data, $num, $meta = 0, array $addobjectparams = array())
{
global $CFG_GLPI, $LANG, $PLUGIN_HOOKS;
$searchopt =& Search::getOptions($itemtype);
if (isset($CFG_GLPI["union_search_type"][$itemtype]) && $CFG_GLPI["union_search_type"][$itemtype] == $searchopt[$ID]["table"]) {
return PluginMobileSearch::giveItem($data["TYPE"], $ID, $data, $num, $meta);
}
// Plugin can override core definition for its type
if ($plug = isPluginItemType($itemtype)) {
$function = 'plugin_' . $plug['plugin'] . '_giveItem';
if (function_exists($function)) {
$out = $function($itemtype, $ID, $data, $num);
if (!empty($out)) {
return $out;
}
}
}
$NAME = "ITEM_";
if ($meta) {
$NAME = "META_";
}
$table = $searchopt[$ID]["table"];
$field = $searchopt[$ID]["field"];
$linkfield = $searchopt[$ID]["linkfield"];
switch ($table . '.' . $field) {
case "glpi_users_validation.name":
case "glpi_users.name":
// USER search case
if ($itemtype != 'User' && isset($searchopt[$ID]["forcegroupby"]) && $searchopt[$ID]["forcegroupby"]) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
$added = array();
for ($k = 0; $k < count($split); $k++) {
if ($split[$k] > 0) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
if ($itemtype == 'Ticket') {
$userdata = getUserNameMobile($split[$k], 2);
$out .= $userdata['name'] . " ";
} else {
$out .= getUserNameMobile($split[$k], 1);
}
}
}
return $out;
} else {
if (!empty($linkfield)) {
$toadd = '';
if ($itemtype == 'Ticket' && $data[$NAME . $num . "_3"] > 0) {
$userdata = getUserNameMobile($data[$NAME . $num . "_3"], 2);
$toadd = " ";
}
//Stevenes
$name1 = explode("\$\$", $data[$NAME . $num]);
// return $name1['0'].' ('.$name1['1'].')';
$link_user = $_SESSION['mobileSearchLastLink'] = "<a href=" . $CFG_GLPI["root_doc"] . "/plugins/mobile/front/item.php?itemtype=user&menu=admin&ssmenu=user&id=" . $name1['1'] . ">" . $name1['0'] . " (" . $name1['1'] . ")</a>";
return $link_user;
// return formatUserNameMobile($data[$NAME.$num."_3"],$data[$NAME.$num],$data[$NAME.$num."_2"], $data[$NAME.$num."_4"],1).$toadd;
}
}
break;
case "glpi_profiles.interface":
return Profile::getInterfaceName($data[$NAME . $num]);
break;
case "glpi_profiles.name":
if ($itemtype == 'User') {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$split2 = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$split3 = explode("\$\$\$\$", $data[$NAME . $num . "_3"]);
$count_display = 0;
$added = array();
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$text = $split[$k] . " - " . $split2[$k];
if ($split3[$k]) {
$text .= " (R)";
}
if (!in_array($text, $added)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $text;
$added[] = $text;
}
}
}
return $out;
}
break;
case "glpi_entities.completename":
if ($itemtype == 'User') {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$split2 = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$split3 = explode("\$\$\$\$", $data[$NAME . $num . "_3"]);
$added = array();
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$text = $split[$k] . " - " . $split2[$k];
if ($split3[$k]) {
$text .= " (R)";
}
if (!in_array($text, $added)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $text;
$added[] = $text;
}
}
}
return $out;
} else {
if ($data[$NAME . $num . "_2"] == 0) {
// Set name for Root entity
$data[$NAME . $num] = $LANG['entity'][2];
}
}
break;
case "glpi_documenttypes.icon":
if (!empty($data[$NAME . $num])) {
return "<img class='middle' alt='' src='" . $CFG_GLPI["typedoc_icon_dir"] . "/" . $data[$NAME . $num] . "'>";
}
return " ";
case "glpi_documents.filename":
$doc = new Document();
if ($doc->getFromDB($data['id'])) {
return $doc->getDownloadLink();
}
return NOT_AVAILABLE;
case "glpi_deviceharddrives.specificity":
case "glpi_devicememories.specificity":
case "glpi_deviceprocessors.specificity":
return $data[$NAME . $num];
case "glpi_networkports.mac":
$out = "";
if ($itemtype == 'Computer') {
$displayed = array();
if (!empty($data[$NAME . $num . "_2"])) {
$split = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
$lowstr = utf8_strtolower($split[$k]);
if (strlen(trim($split[$k])) > 0 && !in_array($lowstr, $displayed)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $split[$k];
$displayed[] = $lowstr;
}
}
if (!empty($data[$NAME . $num])) {
$out .= "<br>";
}
}
if (!empty($data[$NAME . $num])) {
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
$lowstr = utf8_strtolower($split[$k]);
if (strlen(trim($split[$k])) > 0 && !in_array($lowstr, $displayed)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $split[$k];
$displayed[] = $lowstr;
}
}
}
return $out;
}
break;
case "glpi_contracts.duration":
case "glpi_contracts.notice":
case "glpi_contracts.periodicity":
case "glpi_contracts.billing":
if (!empty($data[$NAME . $num])) {
$split = explode('$$$$', $data[$NAME . $num]);
$output = "";
foreach ($split as $duration) {
$output .= (empty($output) ? '' : '<br>') . $duration . " " . $LANG['financial'][57];
}
return $output;
}
return " ";
case "glpi_contracts.renewal":
return Contract::getContractRenewalName($data[$NAME . $num]);
case "glpi_infocoms.sink_time":
if (!empty($data[$NAME . $num])) {
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= empty($out) ? '' : '<br>';
if ($val > 0) {
$out .= $val . " " . $LANG['financial'][9];
}
}
return $out;
}
return " ";
case "glpi_infocoms.warranty_duration":
if (!empty($data[$NAME . $num])) {
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= empty($out) ? '' : '<br>';
if ($val > 0) {
$out .= $val . " " . $LANG['financial'][57];
}
if ($val < 0) {
$out .= $LANG['financial'][2];
}
}
return $out;
}
return " ";
case "glpi_infocoms.sink_type":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . Infocom::getAmortTypeName($val);
}
return $out;
case "glpi_infocoms.alert":
if ($data[$NAME . $num] == pow(2, Alert::END)) {
return $LANG['financial'][80];
}
return "";
case "glpi_contracts.alert":
switch ($data[$NAME . $num]) {
case pow(2, Alert::END):
return $LANG['buttons'][32];
case pow(2, Alert::NOTICE):
return $LANG['financial'][10];
case pow(2, Alert::END) + pow(2, Alert::NOTICE):
return $LANG['buttons'][32] . " + " . $LANG['financial'][10];
}
return "";
case "glpi_tickets.count":
if ($data[$NAME . $num] > 0 && Session::haveRight("ticket", Ticket::READALL)) {
$options['field'][0] = 12;
$options['searchtype'][0] = 'equals';
$options['contains'][0] = 'all';
$options['link'][0] = 'AND';
$options['itemtype2'][0] = $itemtype;
$options['field2'][0] = self::getOptionNumber($itemtype, 'name');
$options['searchtype2'][0] = 'equals';
$options['contains2'][0] = $data['id'];
$options['link2'][0] = 'AND';
$options['reset'] = 'reset';
$out = "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options) . "\" data-back='false'>";
$out .= $data[$NAME . $num];
$out .= "</a>";
} else {
$out = $data[$NAME . $num];
}
return $out;
case "glpi_softwarelicenses.number":
if ($data[$NAME . $num . "_2"] == -1) {
return $LANG['software'][4];
}
if (empty($data[$NAME . $num])) {
return 0;
}
return $data[$NAME . $num];
case "glpi_auth_tables.name":
return Auth::getMethodName($data[$NAME . $num], $data[$NAME . $num . "_2"], 1, $data[$NAME . $num . "_3"] . $data[$NAME . $num . "_4"]);
case "glpi_reservationitems.comment":
if (empty($data[$NAME . $num])) {
return "<a title='" . $LANG['reservation'][22] . "'\n href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.form.php?id=" . $data["refID"] . "' data-back='false'>" . $LANG['common'][49] . "</a>";
}
return "<a title='" . $LANG['reservation'][22] . "'\n href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.form.php?id=" . $data['refID'] . "' data-back='false'>" . resume_text($data[$NAME . $num]) . "</a>";
case 'glpi_notifications.mode':
return Notification::getMode($data[$NAME . $num]);
case 'glpi_notifications.event':
$item = NotificationTarget::getInstanceByType($data['itemtype']);
if ($item) {
$events = $item->getAllEvents();
return $events[$data[$NAME . $num]];
}
return '';
case 'glpi_crontasks.description':
$tmp = new CronTask();
return $tmp->getDescription($data['id']);
case 'glpi_crontasks.state':
return CronTask::getStateName($data[$NAME . $num]);
case 'glpi_crontasks.mode':
return CronTask::getModeName($data[$NAME . $num]);
case 'glpi_crontasks.itemtype':
if ($plug = isPluginItemType($data[$NAME . $num])) {
return $plug['plugin'];
}
return '';
case 'glpi_tickets.status':
$status = Ticket::getStatus($data[$NAME . $num]);
// status Stevenes Donato
if ($data[$NAME . $num] == "1") {
$data[$NAME . $num] = "new";
}
if ($data[$NAME . $num] == "2") {
$data[$NAME . $num] = "assign";
}
if ($data[$NAME . $num] == "3") {
$data[$NAME . $num] = "plan";
}
if ($data[$NAME . $num] == "4") {
$data[$NAME . $num] = "waiting";
}
if ($data[$NAME . $num] == "5") {
$data[$NAME . $num] = "solved";
}
if ($data[$NAME . $num] == "6") {
$data[$NAME . $num] = "closed";
}
//
return "<img src=\"" . $CFG_GLPI["root_doc"] . "/pics/" . $data[$NAME . $num] . ".png\"\n alt='{$status}' title='{$status}'> {$status}";
case 'glpi_tickets.priority':
return Ticket::getPriorityName($data[$NAME . $num]);
case 'glpi_tickets.urgency':
return Ticket::getUrgencyName($data[$NAME . $num]);
case 'glpi_tickets.impact':
return Ticket::getImpactName($data[$NAME . $num]);
case 'glpi_tickets.items_id':
if (!empty($data[$NAME . $num . "_2"]) && class_exists($data[$NAME . $num . "_2"])) {
$item = new $data[$NAME . $num . "_2"]();
if ($item->getFromDB($data[$NAME . $num])) {
return $item->getLink(true);
}
}
return ' ';
case 'glpi_tickets.id':
$link = getItemTypeFormURLMobile('Ticket');
$out = "<a id='ticket" . $data[$NAME . $num . "_2"] . "' href=\"" . $link;
$out .= strstr($link, '?') ? '&' : '?';
$out .= 'id=' . $data[$NAME . $num];
//$out .= 'id='.$data[$NAME.$num."_2"];
$out .= "\" data-back='false'>" . $data[$NAME . $num];
if ($_SESSION["glpiis_ids_visible"] || empty($data[$NAME . $num])) {
//$out .= " (".$data[$NAME.$num."_2"].")";
$out .= $data[$NAME . $num . "_2"];
}
$out .= "</a>";
return $out;
case 'glpi_ticketvalidations.status':
case "glpi_tickets.global_validation":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$status = TicketValidation::getStatus($val);
$bgcolor = TicketValidation::getStatusColor($val);
$out .= (empty($out) ? '' : '<br>') . "<div style=\"background-color:" . $bgcolor . ";\">" . $status . '</div>';
}
return $out;
case 'glpi_notimportedemails.reason':
return NotImportedEmail::getReason($data[$NAME . $num]);
case 'glpi_notimportedemails.messageid':
$clean = array('<' => '', '>' => '');
return strtr($data[$NAME . $num], $clean);
}
//// Default case
// Link with plugin tables : need to know left join structure
if (preg_match("/^glpi_plugin_([a-z0-9]+)/", $table . '.' . $field, $matches)) {
if (count($matches) == 2) {
$plug = $matches[1];
$function = 'plugin_' . $plug . '_giveItem';
if (function_exists($function)) {
$out = $function($itemtype, $ID, $data, $num);
if (!empty($out)) {
return $out;
}
}
}
}
$unit = '';
if (isset($searchopt[$ID]['unit'])) {
$unit = $searchopt[$ID]['unit'];
}
// Preformat items
if (isset($searchopt[$ID]["datatype"])) {
switch ($searchopt[$ID]["datatype"]) {
case "itemlink":
if (!empty($data[$NAME . $num . "_2"])) {
if (isset($searchopt[$ID]["itemlink_type"])) {
$link = getItemTypeFormURLMobile($searchopt[$ID]["itemlink_type"]);
} else {
$link = getItemTypeFormURLMobile($itemtype);
}
$out = "<a id='" . $itemtype . "_" . $data[$NAME . $num . "_2"] . "' href=\"" . $link;
$out .= strstr($link, '?') ? '&' : '?';
$out .= 'id=' . $data[$NAME . $num . "_2"] . "\" data-back='false'>";
$out .= $data[$NAME . $num] . $unit;
if ($_SESSION["glpiis_ids_visible"] || empty($data[$NAME . $num])) {
$out .= " (" . $data[$NAME . $num . "_2"] . ")";
}
$out .= "</a>";
return $out;
} else {
if (isset($searchopt[$ID]["itemlink_type"])) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
$separate = '<br>';
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = '<hr>';
}
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$split2 = explode("\$\$", $split[$k]);
if (isset($split2[1]) && $split2[1] > 0) {
if ($count_display) {
$out .= $separate;
}
$count_display++;
$page = getItemTypeFormURLMobile($searchopt[$ID]["itemlink_type"]);
$page .= strpos($page, '?') ? '&id' : '?id';
$out .= "<a id='" . $searchopt[$ID]["itemlink_type"] . "_" . $split2[1] . "'\n href='{$page}=" . $split2[1] . "' data-back='false'>";
$out .= $split2[0] . $unit;
if ($_SESSION["glpiis_ids_visible"] || empty($split2[0])) {
$out .= " (" . $split2[1] . ")";
}
$out .= "</a>";
}
}
}
return $out;
}
}
break;
case "text":
$separate = '<br>';
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = '<hr>';
}
return str_replace('$$$$', $separate, nl2br($data[$NAME . $num]));
case "date":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . convDate($val);
}
return $out;
case "datetime":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . Html::convDateTime($val);
}
return $out;
case "timestamp":
return timestampToString($data[$NAME . $num]);
case "realtime":
return Ticket::getRealtime($data[$NAME . $num]);
case "date_delay":
$split = explode('$$$$', $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
if (strpos($val, ',')) {
list($dat, $dur) = explode(',', $val);
if (!empty($dat)) {
$out .= (empty($out) ? '' : '<br>') . getWarrantyExpir($dat, $dur);
}
}
}
return empty($out) ? " " : $out;
case "email":
// Stevenes
// $email=trim($data[$NAME.$num]);
$email = explode('$$', $data[$NAME . $num]);
if (!empty($email['0'])) {
return $email['0'];
//return "<a href='mailto:$email'>$email</a>";
}
return " ";
case "weblink":
$orig_link = trim($data[$NAME . $num]);
if (!empty($orig_link)) {
// strip begin of link
$link = preg_replace('/https?:\\/\\/(www[^\\.]*\\.)?/', '', $orig_link);
$link = preg_replace('/\\/$/', '', $link);
if (utf8_strlen($link) > 30) {
$link = Toolbox::substr($link, 0, 30) . "...";
}
//return "<a href=\"".formatOutputWebLink($orig_link)."\" target='_blank'>$link</a>";
return $orig_link;
}
return " ";
case "number":
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= str_replace(' ', ' ', Html::formatNumber($split[$k], false, 0)) . $unit;
}
}
return $out;
}
return str_replace(' ', ' ', Html::formatNumber($data[$NAME . $num], false, 0)) . $unit;
case "decimal":
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= str_replace(' ', ' ', Html::formatNumber($split[$k])) . $unit;
}
}
return $out;
}
return str_replace(' ', ' ', Html::formatNumber($data[$NAME . $num])) . $unit;
case "bool":
return Dropdown::getYesNo($data[$NAME . $num]) . $unit;
case "right":
return Profile::getRightValue($data[$NAME . $num]);
case "itemtypename":
if (class_exists($data[$NAME . $num])) {
$obj = new $data[$NAME . $num]();
return $obj->getTypeName();
} else {
return "";
}
case "language":
if (isset($CFG_GLPI['languages'][$data[$NAME . $num]])) {
return $CFG_GLPI['languages'][$data[$NAME . $num]][0];
} else {
return $LANG['setup'][46];
}
break;
}
}
// Manage items with need group by / group_concat
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
$separate = '<br>';
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = '<hr>';
}
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
if ($count_display) {
$out .= $separate;
}
$count_display++;
$out .= $split[$k] . $unit;
}
}
return $out;
}
return $data[$NAME . $num] . $unit;
}
/**
* Dropdown of actions for massive action
*
* @param $itemtype item type
* @param $is_deleted massive action for deleted items ?
* @param $extraparams array of extra parameters
**/
static function showForMassiveAction($itemtype, $is_deleted = 0, $extraparams = array())
{
global $LANG, $CFG_GLPI, $PLUGIN_HOOKS;
/// TODO include in CommonDBTM defining only getAdditionalMassiveAction in sub classes
/// for specific actions (return a array of action name and title)
if (!class_exists($itemtype)) {
return false;
}
if ($itemtype == 'NetworkPort') {
echo "<select name='massiveaction' id='massiveaction'>";
echo "<option value='-1' selected>" . DROPDOWN_EMPTY_VALUE . "</option>";
echo "<option value='delete'>" . $LANG['buttons'][6] . "</option>";
echo "<option value='assign_vlan'>" . $LANG['networking'][55] . "</option>";
echo "<option value='unassign_vlan'>" . $LANG['networking'][58] . "</option>";
// Interest of this massive action ?
// echo "<option value='move'>".$LANG['buttons'][20]."</option>";
echo "</select>";
$params = array('action' => '__VALUE__', 'itemtype' => $itemtype);
ajaxUpdateItemOnSelectEvent("massiveaction", "show_massiveaction", $CFG_GLPI["root_doc"] . "/ajax/dropdownMassiveActionPorts.php", $params);
echo "<span id='show_massiveaction'> </span>\n";
} else {
$item = new $itemtype();
$infocom = new Infocom();
$isadmin = $item->canUpdate();
echo "<select name='massiveaction' id='massiveaction'>";
echo "<option value='-1' selected>" . DROPDOWN_EMPTY_VALUE . "</option>";
if (!in_array($itemtype, $CFG_GLPI["massiveaction_noupdate_types"]) && ($isadmin && $itemtype != 'Ticket' || in_array($itemtype, $CFG_GLPI["infocom_types"]) && $infocom->canUpdate() || $itemtype == 'Ticket' && haveRight('update_ticket', 1))) {
echo "<option value='update'>" . $LANG['buttons'][14] . "</option>";
}
if (in_array($itemtype, $CFG_GLPI["infocom_types"]) && $infocom->canCreate()) {
echo "<option value='activate_infocoms'>" . $LANG['financial'][68] . "</option>";
}
if ($is_deleted && !in_array($itemtype, $CFG_GLPI["massiveaction_nodelete_types"])) {
if ($isadmin) {
echo "<option value='purge'>" . $LANG['buttons'][22] . "</option>";
echo "<option value='restore'>" . $LANG['buttons'][21] . "</option>";
}
} else {
// No delete for entities and tracking of not have right
if (!in_array($itemtype, $CFG_GLPI["massiveaction_nodelete_types"]) && ($isadmin && $itemtype != 'Ticket' || $itemtype == 'Ticket' && haveRight('delete_ticket', 1))) {
if ($item->maybeDeleted()) {
echo "<option value='delete'>" . $LANG['buttons'][6] . "</option>";
} else {
echo "<option value='purge'>" . $LANG['buttons'][22] . "</option>";
}
}
if ($isadmin && in_array($itemtype, array('Phone', 'Printer', 'Peripheral', 'Monitor'))) {
echo "<option value='connect'>" . $LANG['buttons'][9] . "</option>";
echo "<option value='disconnect'>" . $LANG['buttons'][10] . "</option>";
}
if (in_array($itemtype, $CFG_GLPI["document_types"])) {
$doc = new Document();
if ($doc->canView()) {
echo "<option value='add_document'>" . $LANG['document'][16] . "</option>";
}
}
if (in_array($itemtype, $CFG_GLPI["contract_types"])) {
$contract = new Contract();
if ($contract->canUpdate()) {
echo "<option value='add_contract'>" . $LANG['financial'][36] . "</option>";
}
}
if (haveRight('transfer', 'r') && isMultiEntitiesMode() && in_array($itemtype, array('CartridgeItem', 'Computer', 'ConsumableItem', 'Contact', 'Contract', 'Supplier', 'Monitor', 'NetworkEquipment', 'Peripheral', 'Phone', 'Printer', 'Software', 'SoftwareLicense', 'Ticket', 'Document', 'Group', 'Link')) && $isadmin) {
echo "<option value='add_transfer_list'>" . $LANG['buttons'][48] . "</option>";
}
switch ($itemtype) {
case 'Software':
if ($isadmin && countElementsInTable("glpi_rules", "sub_type='RuleSoftwareCategory'") > 0) {
echo "<option value='compute_software_category'>" . $LANG['rulesengine'][38] . " " . $LANG['rulesengine'][40] . "</option>";
}
if (haveRight("rule_dictionnary_software", "w") && countElementsInTable("glpi_rules", "sub_type='RuleDictionnarySoftware'") > 0) {
echo "<option value='replay_dictionnary'>" . $LANG['rulesengine'][76] . "</option>";
}
break;
case 'Computer':
if ($isadmin) {
echo "<option value='connect_to_computer'>" . $LANG['buttons'][9] . "</option>";
echo "<option value='install'>" . $LANG['buttons'][4] . "</option>";
if ($CFG_GLPI['use_ocs_mode']) {
if (haveRight("ocsng", "w") || haveRight("sync_ocsng", "w")) {
echo "<option value='force_ocsng_update'>" . $LANG['ocsng'][24] . "</option>";
}
echo "<option value='unlock_ocsng_field'>" . $LANG['buttons'][38] . " " . $LANG['Menu'][33] . " - " . $LANG['ocsng'][16] . "</option>";
echo "<option value='unlock_ocsng_monitor'>" . $LANG['buttons'][38] . " " . $LANG['Menu'][33] . " - " . $LANG['ocsng'][30] . "</option>";
echo "<option value='unlock_ocsng_peripheral'>" . $LANG['buttons'][38] . " " . $LANG['Menu'][33] . " - " . $LANG['ocsng'][32] . "</option>";
echo "<option value='unlock_ocsng_printer'>" . $LANG['buttons'][38] . " " . $LANG['Menu'][33] . " - " . $LANG['ocsng'][34] . "</option>";
echo "<option value='unlock_ocsng_software'>" . $LANG['buttons'][38] . " " . $LANG['Menu'][33] . " - " . $LANG['ocsng'][52] . "</option>";
echo "<option value='unlock_ocsng_ip'>" . $LANG['buttons'][38] . " " . $LANG['Menu'][33] . " - " . $LANG['ocsng'][50] . "</option>";
echo "<option value='unlock_ocsng_disk'>" . $LANG['buttons'][38] . " " . $LANG['Menu'][33] . " - " . $LANG['ocsng'][55] . "</option>";
}
}
break;
case 'Supplier':
if ($isadmin) {
echo "<option value='add_contact'>" . $LANG['financial'][24] . "</option>";
}
break;
case 'Calendar':
echo "<option value='duplicate'>" . $LANG['buttons'][54] . "</option>";
break;
case 'Contact':
if ($isadmin) {
echo "<option value='add_enterprise'>" . $LANG['financial'][25] . "</option>";
}
break;
case 'User':
if ($isadmin) {
echo "<option value='add_group'>" . $LANG['setup'][604] . "</option>";
echo "<option value='add_userprofile'>" . $LANG['setup'][607] . "</option>";
}
if (haveRight("user_authtype", "w")) {
echo "<option value='change_authtype'>" . $LANG['login'][30] . "</option>";
echo "<option value='force_user_ldap_update'>" . $LANG['ocsng'][24] . "</option>";
}
break;
case 'Ticket':
$tmp = new TicketFollowup();
if ($tmp->canCreate()) {
echo "<option value='add_followup'>" . $LANG['job'][29] . "</option>";
}
$tmp = new TicketTask();
if ($tmp->canCreate()) {
echo "<option value='add_task'>" . $LANG['job'][30] . "</option>";
}
$tmp = new TicketValidation();
if ($tmp->canCreate()) {
echo "<option value='submit_validation'>" . $LANG['validation'][26] . "</option>";
}
if (haveRight("update_ticket", "1")) {
echo "<option value='add_actor'>" . $LANG['job'][27] . "</option>";
echo "<option value='link_ticket'>" . $LANG['job'][56] . "</option>";
}
break;
case 'CronTask':
echo "<option value='reset'>" . $LANG['buttons'][16] . " (" . $LANG['crontask'][40] . ")";
echo "</option>";
break;
case 'NotImportedEmail':
echo "<option value='delete_email'>" . $LANG['mailing'][133] . "</option>";
echo "<option value='import_email'>" . $LANG['buttons'][37] . "</option>";
break;
}
if ($item instanceof CommonTreeDropdown) {
if ($isadmin) {
echo "<option value='move_under'>" . $LANG['buttons'][20] . "</option>";
}
}
if ($itemtype != 'Entity' && $itemtype != 'Calendar' && $item instanceof CommonDropdown && $item->maybeRecursive()) {
if ($isadmin) {
echo "<option value='merge'>" . $LANG['buttons'][48] . " - " . $LANG['software'][48];
echo "</option>";
}
}
// Plugin Specific actions
if (isset($PLUGIN_HOOKS['use_massive_action'])) {
foreach ($PLUGIN_HOOKS['use_massive_action'] as $plugin => $val) {
$actions = doOneHook($plugin, 'MassiveActions', $itemtype);
if (count($actions)) {
foreach ($actions as $key => $val) {
echo "<option value = '{$key}'>{$val}</option>";
}
}
}
}
}
echo "</select>";
$params = array('action' => '__VALUE__', 'is_deleted' => $is_deleted, 'itemtype' => $itemtype);
if (count($extraparams)) {
foreach ($extraparams as $key => $val) {
$params['extra_' . $key] = $val;
}
}
ajaxUpdateItemOnSelectEvent("massiveaction", "show_massiveaction", $CFG_GLPI["root_doc"] . "/ajax/dropdownMassiveAction.php", $params);
echo "<span id='show_massiveaction'> </span>\n";
}
}
/**
* Get all data needed for template processing
*
* @param $event
* @param $options array
**/
function getDatasForTemplate($event, $options = array())
{
global $CFG_GLPI;
$events = $this->getAllEvents();
$objettype = strtolower($this->obj->getType());
// Get datas from ITIL objects
if ($event != 'alertnotclosed') {
$this->datas = $this->getDatasForObject($this->obj, $options);
} else {
if (isset($options['entities_id']) && isset($options['items'])) {
$entity = new Entity();
if ($entity->getFromDB($options['entities_id'])) {
$this->datas["##{$objettype}.entity##"] = $entity->getField('completename');
$this->datas["##{$objettype}.shortentity##"] = $entity->getField('name');
}
if ($item = getItemForItemtype($objettype)) {
$objettypes = Toolbox::strtolower(getPlural($objettype));
$items = array();
foreach ($options['items'] as $object) {
$item->getFromDB($object['id']);
$tmp = $this->getDatasForObject($item, $options, true);
$this->datas[$objettypes][] = $tmp;
}
}
}
}
if ($event == 'validation' && isset($options['validation_status'])) {
$this->datas["##{$objettype}.action##"] = sprintf(__('%1$s - %2$s'), __('Approval'), TicketValidation::getStatus($options['validation_status']));
} else {
$this->datas["##{$objettype}.action##"] = $events[$event];
}
$this->getTags();
foreach ($this->tag_descriptions[parent::TAG_LANGUAGE] as $tag => $values) {
if (!isset($this->datas[$tag])) {
$this->datas[$tag] = $values['label'];
}
}
}
}
$REDIRECT = $CFG_GLPI['root_doc'] . '/front/transfer.action.php';
break;
case "add_followup":
$fup = new TicketFollowup();
foreach ($_POST["item"] as $key => $val) {
if ($val == 1) {
$input = array('tickets_id' => $key, 'is_private' => $_POST['is_private'], 'requesttypes_id' => $_POST['requesttypes_id'], 'content' => $_POST['content']);
if ($fup->can(-1, 'w', $input)) {
$fup->add($input);
}
}
}
break;
case "submit_validation":
$valid = new TicketValidation();
foreach ($_POST["item"] as $key => $val) {
if ($val == 1) {
$input = array('tickets_id' => $key, 'users_id_validate' => $_POST['users_id_validate'], 'comment_submission' => $_POST['comment_submission']);
if ($valid->can(-1, 'w', $input)) {
$valid->add($input);
}
}
}
break;
case "add_task":
$task = new TicketTask();
foreach ($_POST["item"] as $key => $val) {
if ($val == 1) {
$input = array('tickets_id' => $key, 'taskcategories_id' => $_POST['taskcategories_id'], 'content' => $_POST['content']);
if ($task->can(-1, 'w', $input)) {
public function showEquals($searchopt, $value, $edit = true)
{
$inputname = $searchopt['linkfield'];
switch ($searchopt['table'] . "." . $searchopt['linkfield']) {
case "glpi_tickets.status":
if ($edit) {
Ticket::dropdownStatus($inputname, $value, 1);
} else {
echo Ticket::getStatus($value);
}
break;
case "glpi_tickets.priority":
if ($edit) {
Ticket::dropdownPriority($inputname, $value, true, true);
} else {
echo Ticket::getPriorityName(trim($value));
}
break;
case "glpi_tickets.impact":
if ($edit) {
Ticket::dropdownImpact($inputname, $value, true);
} else {
echo Ticket::getImpactName($value);
}
break;
case "glpi_tickets.urgency":
if ($edit) {
Ticket::dropdownUrgency($inputname, $value, true);
} else {
echo Ticket::getUrgencyName($value);
}
break;
case "glpi_tickets.global_validation":
if ($edit) {
TicketValidation::dropdownStatus($inputname, array('value' => $value, 'all' => 1));
} else {
TicketValidation::getStatus($value);
}
break;
case "glpi_users.name":
if ($edit) {
User::dropdown(array('name' => $inputname, 'value' => $value, 'comments' => false, 'all' => -1, 'right' => 'all'));
} else {
echo getUserName($value);
}
break;
case "glpi_ticketvalidations.status":
if ($edit) {
TicketValidation::dropdownStatus($inputname, array('value' => $value, 'all' => 1));
} else {
echo TicketValidation::getStatus($value);
}
break;
}
}
/**
* List the tickets for an authenticated user
*
* @param $params array of options (author, group, category, status, startdate, enddate, itemtype)
* @param $protocol the communication protocol used
*
* @return array of hashtable
**/
static function methodListTickets($params, $protocol)
{
global $DB, $CFG_GLPI;
if (isset($params['help'])) {
return array('count' => 'bool,optional', 'start' => 'integer,optional', 'limit' => 'integer,optional', 'user' => 'integer,optional', 'recipient' => 'integer,optional', 'mine' => 'bool,optional', 'group' => 'integer,optional', 'mygroups' => 'bool,optional', 'category' => 'integer,optional', 'status' => 'integer,optional', 'startdate' => 'datetime,optional', 'enddate' => 'datetime,optional', 'itemtype' => 'string,optional', 'item' => 'integer,optional', 'entity' => 'integer,optional', 'satisfaction' => 'integer,optional', 'approval' => 'text,optional', 'approver' => 'integer,optional', 'id2name' => 'bool,optional', 'order' => 'array,optional', 'help' => 'bool,optional');
}
if (!Session::getLoginUserID()) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTAUTHENTICATED);
}
$resp = array();
$start = 0;
if (isset($params['start']) && is_numeric($params['start'])) {
$start = $params['start'];
}
$limit = $_SESSION['glpilist_limit'];
if (isset($params['limit']) && is_numeric($params['limit'])) {
$limit = $params['limit'];
}
$where = $join = '';
// User (victim)
if (isset($params['user'])) {
if (!is_numeric($params['user']) || $params['user'] < 0) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'user');
}
if (Session::haveRight('show_all_ticket', '1') || Session::haveRight('show_group_ticket', '1') || $params['user'] == Session::getLoginUserID()) {
// restrict to author parameter
$where = " AND `glpi_tickets_users_request`.`users_id` = '" . $params['user'] . "'";
} else {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED);
}
} else {
if (Session::haveRight('show_all_ticket', '1') || Session::haveRight('show_group_ticket', '1')) {
$where = '';
// Restrict will come from group (if needed)
} else {
// Only connected user's tickets'
$where = " AND `glpi_tickets_users_request`.`users_id`\n = '" . Session::getLoginUserID() . "'";
}
}
// Group
if (isset($params['group'])) {
if (!is_numeric($params['group']) || $params['group'] < 0) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'group');
}
if (Session::haveRight('show_all_ticket', '1') || Session::haveRight('show_group_ticket', '1') && in_array($params['group'], $_SESSION['glpigroups'])) {
// restrict to group parameter
$where = " AND `glpi_groups_tickets_request`.`groups_id` = '" . $params['group'] . "'";
} else {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED);
}
} else {
if (Session::haveRight('show_group_ticket', '1') && !Session::haveRight('show_all_ticket', '1')) {
// Connected user's group'
if (count($_SESSION['glpigroups']) > 0) {
$where = " AND `glpi_groups_tickets_request`.`groups_id`\n IN (" . implode(',', $_SESSION['glpigroups']) . ")";
} else {
$where = " AND `glpi_tickets_users_request`.`users_id`\n = '" . Session::getLoginUserID() . "'";
}
}
}
// Security
if (empty($where) && !Session::haveRight('show_all_ticket', '1')) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED, '', 'profil');
}
// Recipient (person creating the ticket)
if (isset($params['recipient'])) {
if (!is_numeric($params['recipient']) || $params['recipient'] < 0) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'recipient');
}
// restrict to recipient parameter
$where = " AND `users_id_recipient`='" . $params['recipient'] . "'";
}
// Mine (user or recipient for the ticket)
if (isset($params['mine'])) {
$where = " AND (`glpi_tickets_users_request`.`users_id` = '" . Session::getLoginUserID() . "'\n OR `users_id_recipient` = '" . Session::getLoginUserID() . "')";
}
// Mygroups
if (isset($param['mygroups'])) {
$where = " AND `glpi_groups_tickets`.`groups_id`\n IN (" . implode(',', $_SESSION['glpigroups']) . ")";
}
// Entity
if (isset($params['entity'])) {
if (!Session::haveAccessToEntity($params['entity'])) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED, '', 'entity');
}
$where = getEntitiesRestrictRequest("WHERE", "glpi_tickets", '', $params['entity']) . $where;
} else {
$where = getEntitiesRestrictRequest("WHERE", "glpi_tickets") . $where;
}
// Category
if (isset($params['category'])) {
if (!is_numeric($params['category']) || $params['category'] <= 0) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'category');
}
$where .= " AND " . getRealQueryForTreeItem("glpi_itilcategories", $params['category'], "glpi_tickets.itilcategories_id");
}
if (isset($params['approval']) || isset($params['approver'])) {
$join .= "INNER JOIN `glpi_ticketvalidations`\n ON (`glpi_tickets`.`id` = `glpi_ticketvalidations`.`tickets_id` ) ";
if (isset($params['approver']) && is_numeric($params['approver'])) {
$where .= " AND `glpi_ticketvalidations`.`users_id_validate`=" . $params['approver'];
}
$tabstatus = TicketValidation::getAllStatusArray();
if (isset($params['approval']) && isset($tabstatus[$params['approval']])) {
$where .= " AND `glpi_ticketvalidations`.`status`='" . $params['approval'] . "'";
}
}
if (isset($params['satisfaction'])) {
$join .= "INNER JOIN `glpi_ticketsatisfactions`\n ON (`glpi_tickets`.`id` = `glpi_ticketsatisfactions`.`tickets_id` ) ";
switch ($params['satisfaction']) {
case 1:
$where .= " AND `glpi_ticketsatisfactions`.`date_answered` IS NULL";
break;
case 2:
$where .= " AND `glpi_ticketsatisfactions`.`date_answered` IS NOT NULL";
break;
default:
// survey exists (by Inner Join)
}
$params['status'] = Ticket::CLOSED;
}
// Status
if (isset($params['status'])) {
if (!in_array($params['status'], Ticket::getAllowedStatusArray(true))) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'status');
}
switch ($params['status']) {
case 'all':
// No restriction
break;
case 'notclosed':
$status = Ticket::getAllStatusArray();
unset($status[CLOSED]);
$where .= " AND `glpi_tickets`.`status` IN ('" . implode("','", $status) . "') ";
break;
case 'notold':
$status = Ticket::getAllStatusArray();
unset($status[SOLVED], $status[CLOSED]);
$where .= " AND `glpi_tickets`.`status` IN ('" . implode("','", $status) . "') ";
break;
case 'old':
$status = array_merge(Ticket::getSolvedStatusArray(), Ticket::getClosedStatusArray());
$where .= " AND `glpi_tickets`.`status` IN ('" . implode("','", $status) . "') ";
break;
case 'process':
$status = Ticket::getProcessStatusArray();
$where .= " AND `glpi_tickets`.`status` IN ('" . implode("','", $status) . "') ";
break;
default:
$where .= " AND `glpi_tickets`.`status` = '" . $params['status'] . "' ";
}
}
// Dates
if (isset($params["startdate"])) {
if (preg_match(WEBSERVICES_REGEX_DATETIME, $params["startdate"]) || preg_match(WEBSERVICES_REGEX_DATE, $params["startdate"])) {
$where .= " AND `glpi_tickets`.`date` >= '" . $params['startdate'] . "' ";
} else {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'date');
}
}
if (isset($params["enddate"])) {
if (preg_match(WEBSERVICES_REGEX_DATETIME, $params["enddate"]) || preg_match(WEBSERVICES_REGEX_DATE, $params["enddate"])) {
$where .= " AND `glpi_tickets`.`date` <= '" . $params['enddate'] . "' ";
} else {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'date');
}
}
if (isset($params['itemtype'])) {
if (!empty($params['itemtype']) && !class_exists($params['itemtype'])) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'itemtype');
}
$where .= " AND `glpi_tickets`.`itemtype`='" . $params['itemtype'] . "'";
}
if (isset($params['item'])) {
if (!isset($params['itemtype'])) {
return self::Error($protocol, WEBSERVICES_ERROR_MISSINGPARAMETER, '', 'itemtype');
}
if (!is_numeric($params['item']) || $params['item'] <= 0) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'item');
}
$where .= " AND `glpi_tickets`.`items_id`='" . $params['item'] . "'";
}
$orders = array();
if (isset($params['order'])) {
if (is_array($params['order'])) {
$tab = $params['order'];
} else {
$tab = array($params['order'] => 'DESC');
}
foreach ($tab as $key => $val) {
if ($val != 'ASC') {
$val = 'DESC';
}
$sqlkey = array('id' => '`glpi_tickets`.`id`', 'date' => '`glpi_tickets`.`date`', 'closedate' => '`glpi_tickets`.`closedate`', 'date_mod' => '`glpi_tickets`.`date_mod`', 'status' => '`glpi_tickets`.`status`', 'entities_id' => '`glpi_tickets`.`entities_id`', 'priority' => '`glpi_tickets`.`priority`');
if (isset($sqlkey[$key])) {
$orders[] = $sqlkey[$key] . " {$val}";
} else {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'order=$key');
}
}
}
if (count($orders)) {
$order = implode(',', $orders);
} else {
$order = "`glpi_tickets`.`date_mod` DESC";
}
$resp = array();
if (isset($params['count'])) {
$query = "SELECT COUNT(DISTINCT `glpi_tickets`.`id`) AS count\n FROM `glpi_tickets`\n {$join}\n LEFT JOIN `glpi_tickets_users` AS glpi_tickets_users_request\n ON (`glpi_tickets`.`id` = `glpi_tickets_users_request`.`tickets_id`\n AND `glpi_tickets_users_request`.`type` = 1)\n LEFT JOIN `glpi_groups_tickets` AS glpi_groups_tickets_request\n ON (`glpi_tickets`.`id` = `glpi_groups_tickets_request`.`tickets_id`\n AND `glpi_groups_tickets_request`.`type` = 1 )\n {$where}";
$resp = $DB->request($query)->next();
//debug $resp['query'] = $query;
} else {
$query = "SELECT `glpi_tickets`.*,\n GROUP_CONCAT(DISTINCT `glpi_tickets_users_request`.`users_id` SEPARATOR ',')\n AS users_id_request,\n GROUP_CONCAT(DISTINCT `glpi_tickets_users_observer`.`users_id` SEPARATOR ',')\n AS users_id_observer,\n GROUP_CONCAT(DISTINCT `glpi_tickets_users_assign`.`users_id` SEPARATOR ',')\n AS users_id_assign,\n GROUP_CONCAT(DISTINCT `glpi_groups_tickets_request`.`groups_id` SEPARATOR ',')\n AS groups_id_request,\n GROUP_CONCAT(DISTINCT `glpi_groups_tickets_observer`.`groups_id` SEPARATOR ',')\n AS groups_id_observer,\n GROUP_CONCAT(DISTINCT `glpi_groups_tickets_assign`.`groups_id` SEPARATOR ',')\n AS groups_id_assign\n FROM `glpi_tickets`\n {$join}\n LEFT JOIN `glpi_tickets_users` AS glpi_tickets_users_request\n ON (`glpi_tickets`.`id` = `glpi_tickets_users_request`.`tickets_id`\n AND `glpi_tickets_users_request`.`type` = 1)\n LEFT JOIN `glpi_tickets_users` AS glpi_tickets_users_assign\n ON (`glpi_tickets`.`id` = `glpi_tickets_users_assign`.`tickets_id`\n AND `glpi_tickets_users_assign`.`type` = 2)\n LEFT JOIN `glpi_tickets_users` AS glpi_tickets_users_observer\n ON (`glpi_tickets`.`id` = `glpi_tickets_users_observer`.`tickets_id`\n AND `glpi_tickets_users_observer`.`type` = 3)\n LEFT JOIN `glpi_groups_tickets` AS glpi_groups_tickets_request\n ON (`glpi_tickets`.`id` = `glpi_groups_tickets_request`.`tickets_id`\n AND `glpi_groups_tickets_request`.`type` = 1)\n LEFT JOIN `glpi_groups_tickets` AS glpi_groups_tickets_assign\n ON (`glpi_tickets`.`id` = `glpi_groups_tickets_assign`.`tickets_id`\n AND `glpi_groups_tickets_assign`.`type` = 2)\n LEFT JOIN `glpi_groups_tickets` AS glpi_groups_tickets_observer\n ON (`glpi_tickets`.`id` = `glpi_groups_tickets_observer`.`tickets_id`\n AND `glpi_groups_tickets_observer`.`type` = 3)\n {$where}\n GROUP BY `glpi_tickets`.`id`\n ORDER BY {$order}\n LIMIT {$start},{$limit}";
foreach ($DB->request($query) as $data) {
$tmp = explode(',', $data['users_id_request']);
$data['users']['requester'] = array();
foreach ($tmp as $id) {
$data['users']['requester'][]['id'] = $id;
}
$tmp = explode(',', $data['users_id_observer']);
$data['users']['observer'] = array();
foreach ($tmp as $id) {
$data['users']['observer'][]['id'] = $id;
}
$tmp = explode(',', $data['users_id_assign']);
$data['users']['assign'] = array();
foreach ($tmp as $id) {
$data['users']['assign'][]['id'] = $id;
}
$tmp = explode(',', $data['groups_id_request']);
$data['groups']['requester'] = array();
foreach ($tmp as $id) {
$data['groups']['requester'][]['id'] = $id;
}
$tmp = explode(',', $data['groups_id_observer']);
$data['groups']['observer'] = array();
foreach ($tmp as $id) {
$data['groups']['observer'][]['id'] = $id;
}
$tmp = explode(',', $data['groups_id_assign']);
$data['groups']['assign'] = array();
foreach ($tmp as $id) {
$data['groups']['assign'][]['id'] = $id;
}
unset($data['groups_id_request'], $data['groups_id_observer'], $data['groups_id_assign'], $data['users_id_request'], $data['users_id_observer'], $data['users_id_assign']);
$data['solution'] = Html::clean(Toolbox::unclean_cross_side_scripting_deep($data['solution']));
if (isset($params['id2name'])) {
if ($data['itemtype'] && ($item = getItemForItemtype($data['itemtype']))) {
$data['itemtype_name'] = Html::clean($item->getTypeName());
if ($item->getFromDB($data['items_id'])) {
$data['items_name'] = Html::clean($item->getNameID());
} else {
$data['items_name'] = NOT_AVAILABLE;
}
}
foreach ($data['groups'] as $type => $tab) {
foreach ($tab as $key => $grp) {
$data['groups'][$type][$key]['name'] = Html::clean(Dropdown::getDropdownName('glpi_groups', $grp['id']));
}
}
foreach ($data['users'] as $type => $tab) {
foreach ($tab as $key => $usr) {
$data['users'][$type][$key]['name'] = Html::clean(getUserName($usr['id']));
}
}
$data['status_name'] = Html::clean(Ticket::getStatus($data['status']));
$data['urgency_name'] = Ticket::getUrgencyName($data['urgency']);
$data['impact_name'] = Ticket::getImpactName($data['impact']);
$data['priority_name'] = Ticket::getPriorityName($data['priority']);
$data['users_name_recipient'] = Html::clean(getUserName($data['users_id_recipient']));
$data['entities_name'] = Html::clean(Dropdown::getDropdownName('glpi_entities', $data['entities_id']));
$data['suppliers_name_assign'] = Html::clean(Dropdown::getDropdownName('glpi_suppliers', $data['suppliers_id_assign']));
$data['ticketcategories_name'] = Html::clean(Dropdown::getDropdownName('glpi_itilcategories', $data['itilcategories_id']));
$data['requesttypes_name'] = Html::clean(Dropdown::getDropdownName('glpi_requesttypes', $data['requesttypes_id']));
$data['solutiontypes_name'] = Html::clean(Dropdown::getDropdownName('glpi_solutiontypes', $data['solutiontypes_id']));
$data['slas_name'] = Html::clean(Dropdown::getDropdownName('glpi_slas', $data['slas_id']));
$data['slalevels_name'] = Html::clean(Dropdown::getDropdownName('glpi_slalevels', $data['slalevels_id']));
}
$resp[] = $data;
}
}
return $resp;
}
/**
* @param $start
* @param $status (default ''process)
* @param $showgrouptickets (true by default)
*/
static function showCentralList($start, $status = "process", $showgrouptickets = true)
{
global $DB, $CFG_GLPI;
if (!Session::haveRightsOr(self::$rightname, array(CREATE, self::READALL, self::READASSIGN)) && !Session::haveRightsOr('ticketvalidation', TicketValidation::getValidateRights())) {
return false;
}
$search_users_id = " (`glpi_tickets_users`.`users_id` = '" . Session::getLoginUserID() . "'\n AND `glpi_tickets_users`.`type` = '" . CommonITILActor::REQUESTER . "') ";
$search_assign = " (`glpi_tickets_users`.`users_id` = '" . Session::getLoginUserID() . "'\n AND `glpi_tickets_users`.`type` = '" . CommonITILActor::ASSIGN . "')";
$search_observer = " (`glpi_tickets_users`.`users_id` = '" . Session::getLoginUserID() . "'\n AND `glpi_tickets_users`.`type` = '" . CommonITILActor::OBSERVER . "')";
$is_deleted = " `glpi_tickets`.`is_deleted` = 0 ";
if ($showgrouptickets) {
$search_users_id = " 0 = 1 ";
$search_assign = " 0 = 1 ";
if (count($_SESSION['glpigroups'])) {
$groups = implode(",", $_SESSION['glpigroups']);
$search_assign = " (`glpi_groups_tickets`.`groups_id` IN (" . $groups . ")\n AND `glpi_groups_tickets`.`type` = '" . CommonITILActor::ASSIGN . "')";
if (Session::haveRight(self::$rightname, self::READGROUP)) {
$search_users_id = " (`glpi_groups_tickets`.`groups_id` IN ('{$groups}')\n AND `glpi_groups_tickets`.`type`\n = '" . CommonITILActor::REQUESTER . "') ";
$search_observer = " (`glpi_groups_tickets`.`groups_id` IN ('{$groups}')\n AND `glpi_groups_tickets`.`type`\n = '" . CommonITILActor::OBSERVER . "') ";
}
}
}
$query = "SELECT DISTINCT `glpi_tickets`.`id`\n FROM `glpi_tickets`\n LEFT JOIN `glpi_tickets_users`\n ON (`glpi_tickets`.`id` = `glpi_tickets_users`.`tickets_id`)\n LEFT JOIN `glpi_groups_tickets`\n ON (`glpi_tickets`.`id` = `glpi_groups_tickets`.`tickets_id`)";
switch ($status) {
case "waiting":
// on affiche les tickets en attente
$query .= "WHERE {$is_deleted}\n AND ({$search_assign})\n AND `status` = '" . self::WAITING . "' " . getEntitiesRestrictRequest("AND", "glpi_tickets");
break;
case "process":
// on affiche les tickets planifiés ou assignés au user
$query .= "WHERE {$is_deleted}\n AND ( {$search_assign} )\n AND (`status` IN ('" . implode("','", self::getProcessStatusArray()) . "')) " . getEntitiesRestrictRequest("AND", "glpi_tickets");
break;
case "toapprove":
// on affiche les tickets planifiés ou assignés au user
$query .= "WHERE {$is_deleted}\n AND (`status` = '" . self::SOLVED . "')\n AND ({$search_users_id}";
if (!$showgrouptickets) {
$query .= " OR `glpi_tickets`.users_id_recipient = '" . Session::getLoginUserID() . "' ";
}
$query .= ")" . getEntitiesRestrictRequest("AND", "glpi_tickets");
break;
case "tovalidate":
// on affiche les tickets à valider
$query .= " LEFT JOIN `glpi_ticketvalidations`\n ON (`glpi_tickets`.`id` = `glpi_ticketvalidations`.`tickets_id`)\n WHERE {$is_deleted}\n AND `users_id_validate` = '" . Session::getLoginUserID() . "'\n AND `glpi_ticketvalidations`.`status` = '" . CommonITILValidation::WAITING . "'\n AND (`glpi_tickets`.`status` NOT IN ('" . self::CLOSED . "',\n '" . self::SOLVED . "')) " . getEntitiesRestrictRequest("AND", "glpi_tickets");
break;
case "rejected":
// on affiche les tickets rejetés
$query .= "WHERE {$is_deleted}\n AND ({$search_assign})\n AND `status` <> '" . self::CLOSED . "'\n AND `global_validation` = '" . CommonITILValidation::REFUSED . "' " . getEntitiesRestrictRequest("AND", "glpi_tickets");
break;
case "observed":
$query .= "WHERE {$is_deleted}\n AND ({$search_observer})\n AND (`status` IN ('" . self::INCOMING . "',\n '" . self::PLANNED . "',\n '" . self::ASSIGNED . "',\n '" . self::WAITING . "'))\n AND NOT ( {$search_assign} )\n AND NOT ( {$search_users_id} ) " . getEntitiesRestrictRequest("AND", "glpi_tickets");
break;
case "survey":
// on affiche les tickets dont l'enquête de satisfaction n'est pas remplie
$query .= " INNER JOIN `glpi_ticketsatisfactions`\n ON (`glpi_tickets`.`id` = `glpi_ticketsatisfactions`.`tickets_id`)\n WHERE {$is_deleted}\n AND ({$search_users_id}\n OR `glpi_tickets`.`users_id_recipient` = '" . Session::getLoginUserID() . "')\n AND `glpi_tickets`.`status` = '" . self::CLOSED . "'\n AND `glpi_ticketsatisfactions`.`date_answered` IS NULL " . getEntitiesRestrictRequest("AND", "glpi_tickets");
break;
case "requestbyself":
// on affiche les tickets demandés le user qui sont planifiés ou assignés
// à quelqu'un d'autre (exclut les self-tickets)
// on affiche les tickets demandés le user qui sont planifiés ou assignés
// à quelqu'un d'autre (exclut les self-tickets)
default:
$query .= "WHERE {$is_deleted}\n AND ({$search_users_id})\n AND (`status` IN ('" . self::INCOMING . "',\n '" . self::PLANNED . "',\n '" . self::ASSIGNED . "',\n '" . self::WAITING . "'))\n AND NOT ( {$search_assign} ) " . getEntitiesRestrictRequest("AND", "glpi_tickets");
}
$query .= " ORDER BY date_mod DESC";
$result = $DB->query($query);
$numrows = $DB->numrows($result);
if ($_SESSION['glpidisplay_count_on_home'] > 0) {
$query .= " LIMIT " . intval($start) . ',' . intval($_SESSION['glpidisplay_count_on_home']);
$result = $DB->query($query);
$number = $DB->numrows($result);
} else {
$number = 0;
}
if ($numrows > 0) {
echo "<table class='tab_cadrehov table-bordered table-striped table-hover table-striped'>";
echo "<tr class='noHover'><th colspan='4'>";
$options['reset'] = 'reset';
$forcetab = '';
$num = 0;
if ($showgrouptickets) {
switch ($status) {
case "toapprove":
$options['criteria'][0]['field'] = 12;
// status
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = self::SOLVED;
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 71;
// groups_id
$options['criteria'][1]['searchtype'] = 'equals';
$options['criteria'][1]['value'] = 'mygroups';
$options['criteria'][1]['link'] = 'AND';
$forcetab = 'Ticket$2';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Your tickets to close'), $number, $numrows) . "</a>";
break;
case "waiting":
$options['criteria'][0]['field'] = 12;
// status
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = self::WAITING;
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 8;
// groups_id_assign
$options['criteria'][1]['searchtype'] = 'equals';
$options['criteria'][1]['value'] = 'mygroups';
$options['criteria'][1]['link'] = 'AND';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Tickets on pending status'), $number, $numrows) . "</a>";
break;
case "process":
$options['criteria'][0]['field'] = 12;
// status
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = 'process';
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 8;
// groups_id_assign
$options['criteria'][1]['searchtype'] = 'equals';
$options['criteria'][1]['value'] = 'mygroups';
$options['criteria'][1]['link'] = 'AND';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Tickets to be processed'), $number, $numrows) . "</a>";
break;
case "observed":
$options['criteria'][0]['field'] = 12;
// status
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = 'notold';
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 65;
// groups_id
$options['criteria'][1]['searchtype'] = 'equals';
$options['criteria'][1]['value'] = 'mygroups';
$options['criteria'][1]['link'] = 'AND';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Your observed tickets'), $number, $numrows) . "</a>";
break;
case "requestbyself":
default:
$options['criteria'][0]['field'] = 12;
// status
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = 'notold';
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 71;
// groups_id
$options['criteria'][1]['searchtype'] = 'equals';
$options['criteria'][1]['value'] = 'mygroups';
$options['criteria'][1]['link'] = 'AND';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Your tickets in progress'), $number, $numrows) . "</a>";
}
} else {
switch ($status) {
case "waiting":
$options['criteria'][0]['field'] = 12;
// status
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = self::WAITING;
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 5;
// users_id_assign
$options['criteria'][1]['searchtype'] = 'equals';
$options['criteria'][1]['value'] = Session::getLoginUserID();
$options['criteria'][1]['link'] = 'AND';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Tickets on pending status'), $number, $numrows) . "</a>";
break;
case "process":
$options['criteria'][0]['field'] = 5;
// users_id_assign
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = Session::getLoginUserID();
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 12;
// status
$options['criteria'][1]['searchtype'] = 'equals';
$options['criteria'][1]['value'] = 'process';
$options['criteria'][1]['link'] = 'AND';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Tickets to be processed'), $number, $numrows) . "</a>";
break;
case "tovalidate":
$options['criteria'][0]['field'] = 55;
// validation status
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = CommonITILValidation::WAITING;
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 59;
// validation aprobator
$options['criteria'][1]['searchtype'] = 'equals';
$options['criteria'][1]['value'] = Session::getLoginUserID();
$options['criteria'][1]['link'] = 'AND';
$options['criteria'][2]['field'] = 12;
// validation aprobator
$options['criteria'][2]['searchtype'] = 'equals';
$options['criteria'][2]['value'] = 'old';
$options['criteria'][2]['link'] = 'AND NOT';
$forcetab = 'TicketValidation$1';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Your tickets to validate'), $number, $numrows) . "</a>";
break;
case "rejected":
$options['criteria'][0]['field'] = 52;
// validation status
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = CommonITILValidation::REFUSED;
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 5;
// assign user
$options['criteria'][1]['searchtype'] = 'equals';
$options['criteria'][1]['value'] = Session::getLoginUserID();
$options['criteria'][1]['link'] = 'AND';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Your rejected tickets'), $number, $numrows) . "</a>";
break;
case "toapprove":
$options['criteria'][0]['field'] = 12;
// status
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = self::SOLVED;
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 4;
// users_id_assign
$options['criteria'][1]['searchtype'] = 'equals';
$options['criteria'][1]['value'] = Session::getLoginUserID();
$options['criteria'][1]['link'] = 'AND';
$options['criteria'][2]['field'] = 22;
// users_id_recipient
$options['criteria'][2]['searchtype'] = 'equals';
$options['criteria'][2]['value'] = Session::getLoginUserID();
$options['criteria'][2]['link'] = 'OR';
$options['criteria'][3]['field'] = 12;
// status
$options['criteria'][3]['searchtype'] = 'equals';
$options['criteria'][3]['value'] = self::SOLVED;
$options['criteria'][3]['link'] = 'AND';
$forcetab = 'Ticket$2';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Your tickets to close'), $number, $numrows) . "</a>";
break;
case "observed":
$options['criteria'][0]['field'] = 66;
// users_id
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = Session::getLoginUserID();
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 12;
// status
$options['criteria'][1]['searchtype'] = 'equals';
$options['criteria'][1]['value'] = 'notold';
$options['criteria'][1]['link'] = 'AND';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Your observed tickets'), $number, $numrows) . "</a>";
break;
case "survey":
$options['criteria'][0]['field'] = 12;
// status
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = self::CLOSED;
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 60;
// enquete generee
$options['criteria'][1]['searchtype'] = 'contains';
$options['criteria'][1]['value'] = '^';
$options['criteria'][1]['link'] = 'AND';
$options['criteria'][2]['field'] = 61;
// date_answered
$options['criteria'][2]['searchtype'] = 'contains';
$options['criteria'][2]['value'] = 'NULL';
$options['criteria'][2]['link'] = 'AND';
$options['criteria'][3]['field'] = 22;
// auteur
$options['criteria'][3]['searchtype'] = 'equals';
$options['criteria'][3]['value'] = Session::getLoginUserID();
$options['criteria'][3]['link'] = 'AND';
$forcetab = 'Ticket$3';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Satisfaction survey'), $number, $numrows) . "</a>";
break;
case "requestbyself":
default:
$options['criteria'][0]['field'] = 4;
// users_id
$options['criteria'][0]['searchtype'] = 'equals';
$options['criteria'][0]['value'] = Session::getLoginUserID();
$options['criteria'][0]['link'] = 'AND';
$options['criteria'][1]['field'] = 12;
// status
$options['criteria'][1]['searchtype'] = 'equals';
$options['criteria'][1]['value'] = 'notold';
$options['criteria'][1]['link'] = 'AND';
echo "<a href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">" . Html::makeTitle(__('Your tickets in progress'), $number, $numrows) . "</a>";
}
}
echo "</th></tr>";
if ($number) {
echo "<tr><th></th>";
echo "<th>" . __('Requester') . "</th>";
echo "<th>" . _n('Associated element', 'Associated elements', Session::getPluralNumber()) . "</th>";
echo "<th>" . __('Description') . "</th></tr>";
for ($i = 0; $i < $number; $i++) {
$ID = $DB->result($result, $i, "id");
self::showVeryShort($ID, $forcetab);
}
}
echo "</table>";
}
}
/**
* return the content of hardcoded dropdown
*
* @param $name of the dropdown
*
* @return array (or false if unknown name)
**/
private static function listSpecialDropdown($name = '')
{
global $CFG_GLPI;
$resp = array();
switch (strtolower($name)) {
case 'ticketstatus':
$tab = Ticket::getAllStatusArray();
foreach ($tab as $id => $label) {
$resp[] = array('id' => $id, 'name' => $label);
}
break;
case 'ticketurgency':
for ($i = 1; $i <= 5; $i++) {
if ($i == 3 || $CFG_GLPI['urgency_mask'] & 1 << $i) {
$resp[] = array('id' => $i, 'name' => Ticket::getUrgencyName($i));
}
}
break;
case 'ticketimpact':
for ($i = 1; $i <= 5; $i++) {
if ($i == 3 || $CFG_GLPI['impact_mask'] & 1 << $i) {
$resp[] = array('id' => $i, 'name' => Ticket::getImpactName($i));
}
}
break;
case 'tickettype':
foreach (array(Ticket::INCIDENT_TYPE, Ticket::DEMAND_TYPE) as $type) {
$resp[] = array('id' => $type, 'name' => Ticket::getTicketTypeName($type));
}
break;
case 'ticketpriority':
for ($i = 1; $i <= 5; $i++) {
$resp[] = array('id' => $i, 'name' => Ticket::getPriorityName($i));
}
break;
case 'ticketglobalvalidation':
$tab = TicketValidation::getAllStatusArray(false, true);
foreach ($tab as $id => $label) {
$resp[] = array('id' => $id, 'name' => $label);
}
break;
case 'ticketvalidationstatus':
$tab = TicketValidation::getAllStatusArray();
foreach ($tab as $id => $label) {
$resp[] = array('id' => $id, 'name' => $label);
}
break;
default:
$resp = false;
}
return $resp;
}
/**
* Show the central personal view
**/
static function showMyView()
{
global $DB, $CFG_GLPI;
$showticket = Session::haveRightsOr("ticket", array(Ticket::READMY, Ticket::READALL, Ticket::READASSIGN));
$showproblem = Session::haveRightsOr('problem', array(Problem::READALL, Problem::READMY));
echo "<table class='tab_cadre_central'>";
if (Session::haveRight("config", UPDATE)) {
$logins = User::checkDefaultPasswords();
$user = new User();
if (!empty($logins)) {
$accouts = array();
foreach ($logins as $login) {
$user->getFromDBbyName($login);
$accounts[] = $user->getLink();
}
$message = sprintf(__('For security reasons, please change the password for the default users: %s'), implode(" ", $accounts));
echo "<tr><th colspan='2'>";
Html::displayTitle($CFG_GLPI['root_doc'] . "/pics/warning.png", $message, $message);
echo "</th></tr>";
}
if (file_exists(GLPI_ROOT . "/install/install.php")) {
echo "<tr><th colspan='2'>";
$message = sprintf(__('For security reasons, please remove file: %s'), "install/install.php");
Html::displayTitle($CFG_GLPI['root_doc'] . "/pics/warning.png", $message, $message);
echo "</th></tr>";
}
}
if ($_SESSION['glpi_use_mode'] == Session::DEBUG_MODE) {
if (!DBMysql::isMySQLStrictMode()) {
echo "<tr><th colspan='2'>";
$message = __('MySQL strict mode is not enabled');
Html::displayTitle($CFG_GLPI['root_doc'] . "/pics/warning.png", $message, $message);
echo "</th></tr>";
}
}
if ($DB->isSlave() && !$DB->first_connection) {
echo "<tr><th colspan='2'>";
Html::displayTitle($CFG_GLPI['root_doc'] . "/pics/warning.png", __('MySQL replica: read only'), __('MySQL replica: read only'));
echo "</th></tr>";
}
echo "<tr class='noHover'><td class='top' width='50%'><table class='central'>";
echo "<tr class='noHover'><td>";
if (Session::haveRightsOr('ticketvalidation', TicketValidation::getValidateRights())) {
Ticket::showCentralList(0, "tovalidate", false);
}
if ($showticket) {
if (Ticket::isAllowedStatus(Ticket::SOLVED, Ticket::CLOSED)) {
Ticket::showCentralList(0, "toapprove", false);
}
Ticket::showCentralList(0, "survey", false);
Ticket::showCentralList(0, "rejected", false);
Ticket::showCentralList(0, "requestbyself", false);
Ticket::showCentralList(0, "observed", false);
Ticket::showCentralList(0, "process", false);
Ticket::showCentralList(0, "waiting", false);
}
if ($showproblem) {
Problem::showCentralList(0, "process", false);
}
echo "</td></tr>";
echo "</table></td>";
echo "<td class='top' width='50%'><table class='central'>";
echo "<tr class='noHover'><td>";
Planning::showCentral(Session::getLoginUserID());
Reminder::showListForCentral();
if (Session::haveRight("reminder_public", READ)) {
Reminder::showListForCentral(false);
}
echo "</td></tr>";
echo "</table></td></tr></table>";
}
/**
* Print the helpdesk
*
* @param $ID int : ID of the user who want to display the Helpdesk
* @param $from_helpdesk int : is display from the helpdesk.php ?
*
* @return nothing (print the helpdesk)
**/
function printHelpDesk($ID, $from_helpdesk)
{
global $DB, $CFG_GLPI, $LANG;
if (!haveRight("create_ticket", "1")) {
return false;
}
if (haveRight('validate_ticket', 1)) {
$opt = array();
$opt['reset'] = 'reset';
$opt['field'][0] = 55;
// validation status
$opt['searchtype'][0] = 'equals';
$opt['contains'][0] = 'waiting';
$opt['link'][0] = 'AND';
$opt['field'][1] = 59;
// validation aprobator
$opt['searchtype'][1] = 'equals';
$opt['contains'][1] = getLoginUserID();
$opt['link'][1] = 'AND';
$url_validate = $CFG_GLPI["root_doc"] . "/front/ticket.php?" . append_params($opt, '&');
if (TicketValidation::getNumberTicketsToValidate(getLoginUserID()) > 0) {
echo "<a href='{$url_validate}' title=\"" . $LANG['validation'][15] . "\"\n alt=\"" . $LANG['validation'][15] . "\">" . $LANG['validation'][33] . "</a><br><br>";
}
}
$query = "SELECT `email`, `realname`, `firstname`, `name`\n FROM `glpi_users`\n WHERE `id` = '{$ID}'";
$result = $DB->query($query);
$email = $DB->result($result, 0, "email");
// Get saved data from a back system
$use_email_notification = 1;
if ($email == "") {
$use_email_notification = 0;
}
$itemtype = 0;
$items_id = "";
$content = "";
$title = "";
$ticketcategories_id = 0;
$urgency = 3;
$type = 0;
if (isset($_SESSION["helpdeskSaved"]['_users_id_requester_notif']) && isset($_SESSION["helpdeskSaved"]['_users_id_requester_notif']['use_notification'])) {
$use_email_notification = stripslashes($_SESSION["helpdeskSaved"]['_users_id_requester_notif']['use_notification']);
}
if (isset($_SESSION["helpdeskSaved"]["email"])) {
$email = stripslashes($_SESSION["helpdeskSaved"]["user_email"]);
}
if (isset($_SESSION["helpdeskSaved"]["itemtype"])) {
$itemtype = stripslashes($_SESSION["helpdeskSaved"]["itemtype"]);
}
if (isset($_SESSION["helpdeskSaved"]["items_id"])) {
$items_id = stripslashes($_SESSION["helpdeskSaved"]["items_id"]);
}
if (isset($_SESSION["helpdeskSaved"]["content"])) {
$content = cleanPostForTextArea($_SESSION["helpdeskSaved"]["content"]);
}
if (isset($_SESSION["helpdeskSaved"]["name"])) {
$title = stripslashes($_SESSION["helpdeskSaved"]["name"]);
}
if (isset($_SESSION["helpdeskSaved"]["ticketcategories_id"])) {
$ticketcategories_id = stripslashes($_SESSION["helpdeskSaved"]["ticketcategories_id"]);
}
if (isset($_SESSION["helpdeskSaved"]["type"])) {
$type = stripslashes($_SESSION["helpdeskSaved"]["type"]);
}
if (isset($_SESSION["helpdeskSaved"]["urgency"])) {
$urgency = stripslashes($_SESSION["helpdeskSaved"]["urgency"]);
}
unset($_SESSION["helpdeskSaved"]);
echo "<form method='post' name='helpdeskform' action='" . $CFG_GLPI["root_doc"] . "/front/tracking.injector.php' enctype='multipart/form-data'>";
echo "<input type='hidden' name='_from_helpdesk' value='{$from_helpdesk}'>";
echo "<input type='hidden' name='requesttypes_id' value='" . RequestType::getDefault('helpdesk') . "'>";
if ($CFG_GLPI['urgency_mask'] == 1 << 3) {
// Dont show dropdown if only 1 value enabled
echo "<input type='hidden' name='urgency' value='3'>";
}
echo "<input type='hidden' name='entities_id' value='" . $_SESSION["glpiactive_entity"] . "'>";
echo "<div class='center'><table class='tab_cadre'>";
echo "<tr><th colspan='2'>" . $LANG['job'][11] . " : ";
if (isMultiEntitiesMode()) {
echo " (" . Dropdown::getDropdownName("glpi_entities", $_SESSION["glpiactive_entity"]) . ")";
}
echo "</th></tr>";
if ($CFG_GLPI['urgency_mask'] != 1 << 3) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['joblist'][29] . " : </td>";
echo "<td>";
Ticket::dropdownUrgency("urgency", $urgency);
echo "</td></tr>";
}
if (NotificationTargetTicket::isAuthorMailingActivatedForHelpdesk()) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['help'][8] . " : </td>";
echo "<td>";
$_REQUEST['value'] = getLoginUserID();
$_REQUEST['field'] = '_users_id_requester_notif';
$_REQUEST['use_notification'] = $use_email_notification;
include GLPI_ROOT . "/ajax/uemailUpdate.php";
echo "</td></tr>";
}
if ($_SESSION["glpiactiveprofile"]["helpdesk_hardware"] != 0) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['help'][24] . " : </td>";
echo "<td>";
Ticket::dropdownMyDevices(getLoginUserID(), $_SESSION["glpiactive_entity"]);
Ticket::dropdownAllDevices("itemtype", $itemtype, $items_id, 0, $_SESSION["glpiactive_entity"]);
echo "</td></tr>";
}
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['common'][17] . " : </td><td>";
Ticket::dropdownType('type', $type);
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['common'][36] . " : </td><td>";
Dropdown::show('TicketCategory', array('value' => $ticketcategories_id, 'condition' => '`is_helpdeskvisible`=1'));
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['common'][57] . " : </td>";
echo "<td><input type='text' maxlength='250' size='50' name='name' value='{$title}'></td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='2'><textarea name='content' cols='78' rows='14'>{$content}</textarea>";
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['document'][2] . " (" . Document::getMaxUploadSize() . ") : ";
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt='" . $LANG['central'][7] . "' onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000,height=800')\">";
echo "</td>";
echo "<td><input type='file' name='filename' value='' size='25'></td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='2' class='center'>";
echo "<input type='submit' value=\"" . $LANG['help'][14] . "\" class='submit'>";
echo "</td></tr>";
echo "</table></div></form>";
}
break;
case "add_actor":
$types = array(0 => DROPDOWN_EMPTY_VALUE, Ticket::REQUESTER => $LANG['job'][4], Ticket::OBSERVER => $LANG['common'][104], Ticket::ASSIGN => $LANG['job'][5]);
$rand = Dropdown::showFromArray('actortype', $types);
$paramsmassaction = array('actortype' => '__VALUE__');
ajaxUpdateItemOnSelectEvent("dropdown_actortype{$rand}", "show_massiveaction_field", $CFG_GLPI["root_doc"] . "/ajax/dropdownMassiveActionAddActor.php", $paramsmassaction);
echo "<span id='show_massiveaction_field'> </span>\n";
break;
case "link_ticket":
$rand = Ticket_Ticket::dropdownLinks('link');
echo " " . $LANG['job'][38] . " " . $LANG['common'][2] . " : ";
echo "<input type='text' name='tickets_id_1' value='' size='10'>\n";
echo "<input type='submit' name='massiveaction' class='submit' value='" . $LANG['buttons'][2] . "'>";
break;
case "submit_validation":
TicketValidation::showFormMassiveAction();
break;
case "change_authtype":
$rand = Auth::dropdown(array('name' => 'authtype'));
$paramsmassaction = array('authtype' => '__VALUE__');
ajaxUpdateItemOnSelectEvent("dropdown_authtype{$rand}", "show_massiveaction_field", $CFG_GLPI["root_doc"] . "/ajax/dropdownMassiveActionAuthMethods.php", $paramsmassaction);
echo "<span id='show_massiveaction_field'>";
echo " <input type='submit' name='massiveaction' class='submit' value='" . $LANG['buttons'][2] . "'></span>\n";
break;
case "compute_software_category":
case "replay_dictionnary":
case "force_ocsng_update":
case "force_user_ldap_update":
case "delete":
case "purge":
case "restore":
function showForm($ID, $options = array())
{
global $DB, $CFG_GLPI, $LANG;
$canupdate = haveRight('update_ticket', '1');
$canpriority = haveRight('update_priority', '1');
$showuserlink = 0;
if (haveRight('user', 'r')) {
$showuserlink = 1;
}
if ($ID > 0) {
$this->check($ID, 'r');
} else {
// Create item
$this->check(-1, 'w', $options);
}
$this->showTabs($options);
$canupdate_descr = $canupdate || $this->fields['status'] == 'new' && $this->isUser(self::REQUESTER, getLoginUserID()) && $this->numberOfFollowups() == 0 && $this->numberOfTasks() == 0;
if (!$ID) {
//Get all the user's entities
$all_entities = Profile_User::getUserEntities($options["_users_id_requester"], true);
$this->userentities = array();
//For each user's entity, check if the technician which creates the ticket have access to it
foreach ($all_entities as $tmp => $ID_entity) {
if (haveAccessToEntity($ID_entity)) {
$this->userentities[] = $ID_entity;
}
}
$this->countentitiesforuser = count($this->userentities);
if ($this->countentitiesforuser > 0 && !in_array($this->fields["entities_id"], $this->userentities)) {
// If entity is not in the list of user's entities,
// then use as default value the first value of the user's entites list
$this->fields["entities_id"] = $this->userentities[0];
}
}
echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>";
echo "<div class='spaced' id='tabsbody'>";
echo "<table class='tab_cadre_fixe'>";
// Optional line
$ismultientities = isMultiEntitiesMode();
echo '<tr><th colspan="4">';
if ($ID) {
echo $this->getTypeName() . " - " . $LANG['common'][2] . " {$ID} ";
if ($ismultientities) {
echo "(" . Dropdown::getDropdownName('glpi_entities', $this->fields['entities_id']) . ")";
}
} else {
if ($ismultientities) {
echo $LANG['job'][46] . " : " . Dropdown::getDropdownName("glpi_entities", $this->fields['entities_id']);
} else {
echo $LANG['job'][13];
}
}
echo '</th></tr>';
echo "<tr>";
echo "<th class='left' colspan='2'>";
echo "<table>";
echo "<tr>";
echo "<td><span class='tracking_small'>" . $LANG['joblist'][11] . " : </span></td>";
echo "<td>";
$date = $this->fields["date"];
if (!$ID) {
$date = date("Y-m-d H:i:s");
}
if ($canupdate) {
showDateTimeFormItem("date", $date, 1, false);
} else {
echo convDateTime($date);
}
echo "</td></tr>";
if ($ID) {
echo "<tr><td><span class='tracking_small'>" . $LANG['common'][95] . " :</span></td><td>";
if ($canupdate) {
User::dropdown(array('name' => 'users_id_recipient', 'value' => $this->fields["users_id_recipient"], 'entity' => $this->fields["entities_id"], 'right' => 'all'));
} else {
echo getUserName($this->fields["users_id_recipient"], $showuserlink);
}
echo "</td></tr>";
}
echo "</table>";
echo "</th>";
echo "<th class='left' colspan='2'>";
echo "<table>";
if ($ID) {
echo "<tr><td><span class='tracking_small'>" . $LANG['common'][26] . " :</span></td>";
echo "<td><span class='tracking_small'>" . convDateTime($this->fields["date_mod"]) . "\n";
if ($this->fields['users_id_lastupdater'] > 0) {
echo $LANG['common'][95] . " ";
echo getUserName($this->fields["users_id_lastupdater"], $showuserlink);
}
echo "</span>";
echo "</td></tr>";
}
// SLA
echo "<tr>";
echo "<td><span class='tracking_small'>" . $LANG['sla'][5] . " : </span></td>";
echo "<td>";
if ($ID) {
if ($this->fields["slas_id"] > 0) {
echo "<span class='tracking_small'> ";
echo convDateTime($this->fields["due_date"]) . "</span>";
echo "</td></tr><tr><td><span class='tracking_small'>" . $LANG['sla'][1] . " :</span></td>";
echo "<td><span class='tracking_small'>";
echo Dropdown::getDropdownName("glpi_slas", $this->fields["slas_id"]);
$commentsla = "";
$slalevel = new SlaLevel();
if ($slalevel->getFromDB($this->fields['slalevels_id'])) {
$commentsla .= '<strong>' . $LANG['sla'][6] . " : </strong>" . $slalevel->getName() . '<br><br>';
}
$nextaction = new SlaLevel_Ticket();
if ($nextaction->getFromDBForTicket($this->fields["id"])) {
$commentsla .= '<strong>' . $LANG['sla'][8] . " : </strong>" . convDateTime($nextaction->fields['date']) . '<br>';
if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) {
$commentsla .= '<strong>' . $LANG['sla'][6] . " : </strong>" . $slalevel->getName() . '<br>';
}
}
$slaoptions = array();
if (haveRight('config', 'r')) {
}
$slaoptions['link'] = getItemTypeFormURL('SLA') . "?id=" . $this->fields["slas_id"];
showToolTip($commentsla, $slaoptions);
if ($canupdate) {
echo " <input type='submit' class='submit' name='sla_delete' value='" . $LANG['sla'][7] . "'>";
}
echo "</span>";
} else {
showDateTimeFormItem("due_date", $this->fields["due_date"], 1, false, $canupdate);
}
} else {
// New Ticket
if ($this->fields["due_date"] == 'NULL') {
$this->fields["due_date"] = '';
}
showDateTimeFormItem("due_date", $this->fields["due_date"], 1, false, $canupdate);
/* echo $LANG['choice'][2]." ".$LANG['sla'][1]." : ";
Dropdown::show('Sla',array('entity' => $this->fields["entities_id"],
'value' =>$this->fields["slas_id"]));*/
}
echo "</td></tr>";
if ($ID) {
switch ($this->fields["status"]) {
case 'closed':
echo "<tr>";
echo "<td><span class='tracking_small'>" . $LANG['joblist'][12] . " : </span></td>";
echo "<td>";
showDateTimeFormItem("closedate", $this->fields["closedate"], 1, false, $canupdate);
echo "</td></tr>";
break;
case 'solved':
echo "<tr>";
echo "<td><span class='tracking_small'>" . $LANG['joblist'][14] . " : </span></td>";
echo "<td>";
showDateTimeFormItem("solvedate", $this->fields["solvedate"], 1, false, $canupdate);
echo "</td></tr>";
break;
}
}
echo "</table>";
echo "</th></tr>";
echo "</table>";
if (!$ID) {
$this->showActorsPartForm($ID, $options);
}
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_1'>";
echo "<th width='10%'>" . $LANG['joblist'][0] . " : </th>";
echo "<td width='40%'>";
if ($canupdate) {
self::dropdownStatus("status", $this->fields["status"], 2);
// Allowed status
} else {
echo self::getStatus($this->fields["status"]);
}
echo "</td>";
echo "<th>" . $LANG['common'][17] . " : </th>";
echo "<td >";
// Permit to set type when creating ticket without update right
if ($canupdate || !$ID) {
self::dropdownType('type', $this->fields["type"]);
} else {
echo self::getTicketTypeName($this->fields["type"]);
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $LANG['joblist'][29] . " : </th>";
echo "<td>";
if ($canupdate && $canpriority || !$ID || $canupdate_descr) {
// Only change during creation OR when allowed to change priority OR when user is the creator
$idurgency = self::dropdownUrgency("urgency", $this->fields["urgency"]);
} else {
$idurgency = "value_urgency" . mt_rand();
echo "<input id='{$idurgency}' type='hidden' name='urgency' value='" . $this->fields["urgency"] . "'>";
echo self::getUrgencyName($this->fields["urgency"]);
}
echo "</td>";
echo "<th>" . $LANG['common'][36] . " : </th>";
echo "<td >";
// Permit to set category when creating ticket without update right
if ($canupdate || !$ID || $canupdate_descr) {
$opt = array('value' => $this->fields["ticketcategories_id"], 'entity' => $this->fields["entities_id"]);
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
$opt['condition'] = '`is_helpdeskvisible`=1';
}
if ($ID && $CFG_GLPI["is_ticket_category_mandatory"]) {
$opt['display_emptychoice'] = false;
}
Dropdown::show('TicketCategory', $opt);
} else {
echo Dropdown::getDropdownName("glpi_ticketcategories", $this->fields["ticketcategories_id"]);
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $LANG['joblist'][30] . " : </th>";
echo "<td>";
if ($canupdate) {
$idimpact = self::dropdownImpact("impact", $this->fields["impact"]);
} else {
echo self::getImpactName($this->fields["impact"]);
}
echo "</td>";
echo "<th class='left' rowspan='2'>" . $LANG['document'][14] . " : </th>";
echo "<td rowspan='2'>";
// Select hardware on creation or if have update right
if ($canupdate || !$ID || $canupdate_descr) {
if ($ID) {
if ($this->fields['itemtype'] && class_exists($this->fields['itemtype']) && $this->fields["items_id"]) {
$item = new $this->fields['itemtype']();
if ($item->can($this->fields["items_id"], 'r')) {
echo $item->getTypeName() . " - " . $item->getLink(true);
} else {
echo $item->getTypeName() . " " . $item->getNameID();
}
}
}
$dev_user_id = 0;
if (!$ID) {
$dev_user_id = $options['_users_id_requester'];
} else {
if (isset($this->users[self::REQUESTER]) && count($this->users[self::REQUESTER]) == 1) {
foreach ($this->users[self::REQUESTER] as $user_id_single) {
$dev_user_id = $user_id_single['users_id'];
}
}
}
if ($dev_user_id > 0) {
self::dropdownMyDevices($dev_user_id, $this->fields["entities_id"], $this->fields["itemtype"], $this->fields["items_id"]);
}
self::dropdownAllDevices("itemtype", $this->fields["itemtype"], $this->fields["items_id"], 1, $this->fields["entities_id"]);
} else {
if ($ID && $this->fields['itemtype'] && class_exists($this->fields['itemtype'])) {
$item = new $this->fields['itemtype']();
$item->getFromDB($this->fields['items_id']);
echo $item->getTypeName() . " - " . $item->getNameID();
} else {
echo $LANG['help'][30];
}
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th class='left'>" . $LANG['joblist'][2] . " : </th>";
echo "<td>";
if ($canupdate && $canpriority) {
$idpriority = self::dropdownPriority("priority", $this->fields["priority"], false, true);
$idajax = 'change_priority_' . mt_rand();
echo " <span id='{$idajax}' style='display:none'></span>";
} else {
$idajax = 'change_priority_' . mt_rand();
$idpriority = 0;
echo "<span id='{$idajax}'>" . self::getPriorityName($this->fields["priority"]) . "</span>";
}
if ($canupdate) {
$params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority);
ajaxUpdateItemOnSelectEvent(array($idurgency, $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th class='left'>" . $LANG['job'][44] . " : </th>";
echo "<td>";
if ($canupdate) {
Dropdown::show('RequestType', array('value' => $this->fields["requesttypes_id"]));
} else {
echo Dropdown::getDropdownName('glpi_requesttypes', $this->fields["requesttypes_id"]);
}
echo "</td>";
// Display validation state
echo "<th>";
if (!$ID) {
echo $LANG['validation'][26] . " : ";
} else {
echo $LANG['validation'][0] . " : ";
}
echo "</th>";
echo "<td>";
if (!$ID) {
User::dropdown(array('name' => "_add_validation", 'entity' => $this->fields['entities_id'], 'right' => 'validate_ticket'));
} else {
if ($canupdate) {
TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $this->fields['global_validation']));
} else {
echo TicketValidation::getStatus($this->fields['global_validation']);
}
}
echo "</td></tr>";
// Need comment right to add a followup with the actiontime
if (!$ID && haveRight("global_add_followups", "1")) {
echo "<tr class='tab_bg_1'>";
echo "<th>" . $LANG['job'][20] . " : </th>";
echo "<td class='left' colspan='3'>";
Dropdown::showInteger('hour', $options['hour'], 0, 100);
echo " " . $LANG['job'][21] . " ";
Dropdown::showInteger('minute', $options['minute'], 0, 59);
echo " " . $LANG['job'][22] . " ";
echo "</td>";
echo "</tr>";
}
echo '</table>';
if ($ID) {
$this->showActorsPartForm($ID, $options);
}
echo "<table class='tab_cadre_fixe'>";
$view_linked_tickets = $ID || $canupdate;
echo "<tr class='tab_bg_1'>";
echo "<th width='10%'>" . $LANG['common'][57] . " :</th>";
echo "<td width='50%'>";
if (!$ID || $canupdate_descr) {
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showName{$rand}() {\n";
echo "Ext.get('name{$rand}').setDisplayed('none');";
$params = array('maxlength' => 250, 'size' => 60, 'name' => 'name', 'data' => rawurlencode($this->fields["name"]));
ajaxUpdateItemJsCode("viewname{$rand}", $CFG_GLPI["root_doc"] . "/ajax/inputtext.php", $params, false);
echo "}";
echo "</script>\n";
echo "<div id='name{$rand}' class='tracking left' onClick='showName{$rand}()'>\n";
if (empty($this->fields["name"])) {
echo $LANG['reminder'][15];
} else {
echo $this->fields["name"];
}
echo "</div>\n";
echo "<div id='viewname{$rand}'>\n";
echo "</div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showName{$rand}();\n </script>";
}
} else {
if (empty($this->fields["name"])) {
echo $LANG['reminder'][15];
} else {
echo $this->fields["name"];
}
}
echo "</td>";
// Permit to add doc when creating a ticket
if (!$ID) {
echo "<th>" . $LANG['document'][2] . " (" . Document::getMaxUploadSize() . ") :";
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt=\"" . $LANG['central'][7] . "\" onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000,height=800')\">";
echo "</th>";
echo "<td>";
echo "<input type='file' name='filename' value=\"\" size='25'></td>";
} else {
echo "<th colspan='2'>";
echo $LANG['document'][20] . ' : ' . Document_Item::countForItem($this);
echo "</th>";
}
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='10%'>" . $LANG['joblist'][6] . " : </th>";
echo "<td width='50%'>";
if (!$ID || $canupdate_descr) {
// Admin =oui on autorise la modification de la description
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showDesc{$rand}() {\n";
echo "Ext.get('desc{$rand}').setDisplayed('none');";
$params = array('rows' => 6, 'cols' => 60, 'name' => 'content', 'data' => rawurlencode($this->fields["content"]));
ajaxUpdateItemJsCode("viewdesc{$rand}", $CFG_GLPI["root_doc"] . "/ajax/textarea.php", $params, false);
echo "}";
echo "</script>\n";
echo "<div id='desc{$rand}' class='tracking' onClick='showDesc{$rand}()'>\n";
if (!empty($this->fields["content"])) {
echo nl2br($this->fields["content"]);
} else {
echo $LANG['job'][33];
}
echo "</div>\n";
echo "<div id='viewdesc{$rand}'></div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showDesc{$rand}();\n </script>";
}
} else {
echo nl2br($this->fields["content"]);
}
echo "</td>";
if ($view_linked_tickets) {
echo "<th width='10%'>";
echo $LANG['job'][55];
if ($canupdate) {
$rand_linked_ticket = mt_rand();
echo " <a class='tracking'\n onClick=\"Ext.get('linkedticket{$rand_linked_ticket}').setDisplayed('block')\">\n";
echo $LANG['buttons'][8];
echo "</a>\n";
}
echo '</th>';
echo "<td>";
Ticket_Ticket::displayLinkedTicketsTo($ID);
if ($canupdate) {
echo "<div style='display:none' id='linkedticket{$rand_linked_ticket}'>";
Ticket_Ticket::dropdownLinks('_link[link]');
echo " " . $LANG['job'][38] . " " . $LANG['common'][2] . " : ";
echo "<input type='hidden' name='_link[tickets_id_1]' value='{$ID}'>\n";
echo "<input type='text' name='_link[tickets_id_2]' value='' size='10'>\n";
echo " ";
echo "</div>";
}
echo "</td>";
}
echo "</tr>";
if (!$ID || $canupdate || $canupdate_descr || haveRight("assign_ticket", "1") || haveRight("steal_ticket", "1")) {
echo "<tr class='tab_bg_1'>";
if ($ID) {
if (haveRight('delete_ticket', 1)) {
echo "<td class='tab_bg_2 center' colspan='2'>";
echo "<input type='submit' class='submit' name='update' value='" . $LANG['buttons'][7] . "'></td>";
echo "<td class='tab_bg_2 center' colspan='2'>";
echo "<input type='submit' class='submit' name='delete' value='" . $LANG['buttons'][22] . "'" . addConfirmationOnAction($LANG['common'][50]) . ">";
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' class='submit' name='update' value='" . $LANG['buttons'][7] . "'>";
}
} else {
echo "<td class='tab_bg_2 center' colspan='2'>";
echo "<input type='submit' name='add' value=\"" . $LANG['buttons'][8] . "\" class='submit'>";
echo "</td><td class='tab_bg_2 center' colspan='2'>";
echo "<input type='button' value=\"" . $LANG['buttons'][16] . "\" class='submit'\n onclick=\"window.location='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'\">";
}
echo "</td></tr>";
}
echo "</table>";
echo "<input type='hidden' name='id' value='{$ID}'>";
echo "</div>";
echo "</form>";
$this->addDivForTabs();
return true;
}
/**
* Print the validation list into item
*
* @param $item class
**/
function showSummary($item)
{
global $DB, $CFG_GLPI;
if (!Session::haveRightsOr(static::$rightname, array_merge(static::getCreateRights(), static::getValidateRights(), static::getPurgeRights()))) {
return false;
}
$tID = $item->fields['id'];
$tmp = array(static::$items_id => $tID);
$canadd = $this->can(-1, CREATE, $tmp);
$rand = mt_rand();
if ($canadd) {
echo "<form method='post' name=form action='" . Toolbox::getItemTypeFormURL(static::$itemtype) . "'>";
}
echo "<table class='tab_cadre_fixe'>";
echo "<tr>";
echo "<th colspan='3'>" . self::getTypeName(Session::getPluralNumber()) . "</th>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Global approval status') . "</td>";
echo "<td colspan='2'>";
if (Session::haveRightsOr(static::$rightname, TicketValidation::getCreateRights())) {
self::dropdownStatus("global_validation", array('value' => $item->fields["global_validation"]));
} else {
echo TicketValidation::getStatus($item->fields["global_validation"]);
}
echo "</td></tr>";
echo "<tr>";
echo "<th colspan='2'>" . _x('item', 'State') . "</th>";
echo "<th colspan='2'>";
echo self::getValidationStats($tID);
echo "</th>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Minimum validation required') . "</td>";
if ($canadd) {
echo "<td>";
echo $item->getValueToSelect('validation_percent', 'validation_percent', $item->fields["validation_percent"]);
echo "</td>";
echo "<td><input type='submit' name='update' class='submit' value='" . _sx('button', 'Save') . "'>";
if (!empty($tID)) {
echo "<input type='hidden' name='id' value='{$tID}'>";
}
echo "</td>";
} else {
echo "<td colspan='2'>";
echo Dropdown::getValueWithUnit($item->fields["validation_percent"], "%");
echo "</td>";
}
echo "</tr>";
echo "</table>";
if ($canadd) {
Html::closeForm();
}
echo "<div id='viewvalidation" . $tID . "{$rand}'></div>\n";
if ($canadd) {
echo "<script type='text/javascript' >\n";
echo "function viewAddValidation" . $tID . "{$rand}() {\n";
$params = array('type' => $this->getType(), 'parenttype' => static::$itemtype, static::$items_id => $tID, 'id' => -1);
Ajax::updateItemJsCode("viewvalidation" . $tID . "{$rand}", $CFG_GLPI["root_doc"] . "/ajax/viewsubitem.php", $params);
echo "};";
echo "</script>\n";
if (!in_array($item->fields['status'], array_merge($item->getSolvedStatusArray(), $item->getClosedStatusArray()))) {
echo "<div class='center'>";
echo "<a class='vsubmit' href='javascript:viewAddValidation" . $tID . "{$rand}();'>";
echo __('Send an approval request') . "</a></div><br>\n";
}
}
$query = "SELECT *\n FROM `" . $this->getTable() . "`\n WHERE `" . static::$items_id . "` = '" . $item->getField('id') . "'";
if (!$canadd) {
$query .= " AND `users_id_validate` = '" . Session::getLoginUserID() . "'";
}
$query .= " ORDER BY submission_date DESC";
$result = $DB->query($query);
$number = $DB->numrows($result);
if ($number) {
$colonnes = array(_x('item', 'State'), __('Request date'), __('Approval requester'), __('Request comments'), __('Approval status'), __('Approver'), __('Approval comments'));
$nb_colonnes = count($colonnes);
echo "<table class='tab_cadre_fixehov'>";
echo "<tr class='noHover'><th colspan='" . $nb_colonnes . "'>" . __('Approvals for the ticket') . "</th></tr>";
$header = "<tr>";
foreach ($colonnes as $colonne) {
$header .= "<th>" . $colonne . "</th>";
}
$header .= "</tr>";
echo $header;
Session::initNavigateListItems($this->getType(), sprintf(__('%1$s = %2$s'), $item->getTypeName(1), $item->fields["name"]));
while ($row = $DB->fetch_assoc($result)) {
$canedit = $this->canEdit($row["id"]);
Session::addToNavigateListItems($this->getType(), $row["id"]);
$bgcolor = self::getStatusColor($row['status']);
$status = self::getStatus($row['status']);
echo "<tr class='tab_bg_1' " . ($canedit ? "style='cursor:pointer' onClick=\"viewEditValidation" . $item->fields['id'] . $row["id"] . "{$rand}();\"" : '') . " id='viewvalidation" . $this->fields[static::$items_id] . $row["id"] . "{$rand}'>";
echo "<td>";
if ($canedit) {
echo "\n<script type='text/javascript' >\n";
echo "function viewEditValidation" . $item->fields['id'] . $row["id"] . "{$rand}() {\n";
$params = array('type' => $this->getType(), 'parenttype' => static::$itemtype, static::$items_id => $this->fields[static::$items_id], 'id' => $row["id"]);
Ajax::updateItemJsCode("viewvalidation" . $item->fields['id'] . "{$rand}", $CFG_GLPI["root_doc"] . "/ajax/viewsubitem.php", $params);
echo "};";
echo "</script>\n";
}
echo "<div style='background-color:" . $bgcolor . ";'>" . $status . "</div></td>";
echo "<td>" . Html::convDateTime($row["submission_date"]) . "</td>";
echo "<td>" . getUserName($row["users_id"]) . "</td>";
echo "<td>" . $row["comment_submission"] . "</td>";
echo "<td>" . Html::convDateTime($row["validation_date"]) . "</td>";
echo "<td>" . getUserName($row["users_id_validate"]) . "</td>";
echo "<td>" . $row["comment_validation"] . "</td>";
echo "</tr>";
}
echo $header;
echo "</table>";
} else {
echo "<div class='center b'>" . __('No item found') . "</div>";
}
}
/**
* clone of function Ticket::showFormHelpdesk()
*/
static function getHelpdesk($ID = 0, $ticket_template = false)
{
global $DB, $CFG_GLPI;
// * Added by plugin survey ticket
$ticket = new Ticket();
// * End of adding
if (!Session::haveRight("create_ticket", "1")) {
return false;
}
if (!$ticket_template && (Session::haveRight('validate_incident', 1) || Session::haveRight('validate_request', 1))) {
$opt = array();
$opt['reset'] = 'reset';
$opt['field'][0] = 55;
// validation status
$opt['searchtype'][0] = 'equals';
$opt['contains'][0] = 'waiting';
$opt['link'][0] = 'AND';
$opt['field'][1] = 59;
// validation aprobator
$opt['searchtype'][1] = 'equals';
$opt['contains'][1] = Session::getLoginUserID();
$opt['link'][1] = 'AND';
$url_validate = $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($opt, '&');
if (TicketValidation::getNumberTicketsToValidate(Session::getLoginUserID()) > 0) {
echo "<a href='{$url_validate}' title=\"" . __s('Ticket waiting for your approval') . "\"\n alt=\"" . __s('Ticket waiting for your approval') . "\">" . __('Tickets awaiting approval') . "</a><br><br>";
}
}
$query = "SELECT `realname`, `firstname`, `name`\n FROM `glpi_users`\n WHERE `id` = '{$ID}'";
$result = $DB->query($query);
$email = UserEmail::getDefaultForUser($ID);
// Set default values...
$default_values = array('_users_id_requester_notif' => array('use_notification' => $email == "" ? 0 : 1), 'nodelegate' => 1, '_users_id_requester' => 0, 'name' => '', 'content' => '', 'itilcategories_id' => 0, 'locations_id' => 0, 'urgency' => 3, 'itemtype' => '', 'items_id' => 0, 'entities_id' => $_SESSION['glpiactive_entity'], 'plan' => array(), 'global_validation' => 'none', 'due_date' => 'NULL', 'slas_id' => 0, '_add_validation' => 0, 'type' => Entity::getUsedConfig('tickettype', $_SESSION['glpiactive_entity'], '', Ticket::INCIDENT_TYPE), '_right' => "id");
// Get default values from posted values on reload form
if (!$ticket_template) {
if (isset($_POST)) {
$values = $_POST;
}
}
// Restore saved value or override with page parameter
$saved = $ticket->restoreInput();
foreach ($default_values as $name => $value) {
if (!isset($values[$name])) {
if (isset($saved[$name])) {
$values[$name] = $saved[$name];
} else {
$values[$name] = $value;
}
}
}
if (!$ticket_template) {
echo "<form method='post' name='helpdeskform' action='" . $CFG_GLPI["root_doc"] . "/front/tracking.injector.php' enctype='multipart/form-data'>";
}
$delegating = User::getDelegateGroupsForUser($values['entities_id']);
if (count($delegating)) {
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th colspan='2'>" . __('This ticket concerns me') . " ";
$rand = Dropdown::showYesNo("nodelegate", $values['nodelegate']);
$params = array('nodelegate' => '__VALUE__', 'rand' => $rand, 'right' => "delegate", '_users_id_requester' => $values['_users_id_requester'], '_users_id_requester_notif' => $values['_users_id_requester_notif'], 'use_notification' => $values['_users_id_requester_notif']['use_notification'], 'entity_restrict' => $_SESSION["glpiactive_entity"]);
Ajax::UpdateItemOnSelectEvent("dropdown_nodelegate" . $rand, "show_result" . $rand, $CFG_GLPI["root_doc"] . "/ajax/dropdownDelegationUsers.php", $params);
if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
echo "</th><th>" . __('Check your personnal information');
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'><td colspan='2' class='center'>";
echo "<div id='show_result{$rand}'>";
$self = new Ticket();
if ($values["_users_id_requester"] == 0) {
$values['_users_id_requester'] = Session::getLoginUserID();
} else {
$values['_right'] = "delegate";
}
$self->showActorAddFormOnCreate(CommonITILActor::REQUESTER, $values);
echo "</div>";
if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
echo "</td><td class='center'>";
User::showPersonalInformation(Session::getLoginUserID());
}
echo "</td></tr>";
echo "</table></div>";
echo "<input type='hidden' name='_users_id_recipient' value='" . Session::getLoginUserID() . "'>";
} else {
// User as requester
$values['_users_id_requester'] = Session::getLoginUserID();
if ($CFG_GLPI['use_check_pref']) {
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th>" . __('Check your personnal information') . "</th></tr>";
echo "<tr class='tab_bg_1'><td class='center'>";
User::showPersonalInformation(Session::getLoginUserID());
echo "</td></tr>";
echo "</table></div>";
}
}
echo "<input type='hidden' name='_from_helpdesk' value='1'>";
echo "<input type='hidden' name='requesttypes_id' value='" . RequestType::getDefault('helpdesk') . "'>";
// Load ticket template if available :
$tt = $ticket->getTicketTemplateToUse($ticket_template, $values['type'], $values['itilcategories_id'], $_SESSION["glpiactive_entity"]);
// Predefined fields from template : reset them
if (isset($values['_predefined_fields'])) {
$values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
} else {
$values['_predefined_fields'] = array();
}
// Store predefined fields to be able not to take into account on change template
$predefined_fields = array();
if (isset($tt->predefined) && count($tt->predefined)) {
foreach ($tt->predefined as $predeffield => $predefvalue) {
if (isset($values[$predeffield]) && isset($default_values[$predeffield])) {
// Is always default value : not set
// Set if already predefined field
// Set if ticket template change
if ($values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID()) {
$values[$predeffield] = $predefvalue;
$predefined_fields[$predeffield] = $predefvalue;
}
} else {
// Not defined options set as hidden field
echo "<input type='hidden' name='{$predeffield}' value='{$predefvalue}'>";
}
}
} else {
// No template load : reset predefined values
if (count($values['_predefined_fields'])) {
foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
if ($values[$predeffield] == $predefvalue) {
$values[$predeffield] = $default_values[$predeffield];
}
}
}
}
if ($CFG_GLPI['urgency_mask'] == 1 << 3 || $tt->isHiddenField('urgency')) {
// Dont show dropdown if only 1 value enabled or field is hidden
echo "<input type='hidden' name='urgency' value='" . $values['urgency'] . "'>";
}
// Display predefined fields if hidden
if ($tt->isHiddenField('itemtype')) {
echo "<input type='hidden' name='itemtype' value='" . $values['itemtype'] . "'>";
echo "<input type='hidden' name='items_id' value='" . $values['items_id'] . "'>";
}
if ($tt->isHiddenField('locations_id')) {
echo "<input type='hidden' name='locations_id' value='" . $values['locations_id'] . "'>";
}
echo "<input type='hidden' name='entities_id' value='" . $_SESSION["glpiactive_entity"] . "'>";
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th>" . __('Describe the incident or request') . "</th><th>";
if (Session::isMultiEntitiesMode()) {
echo "(" . Dropdown::getDropdownName("glpi_entities", $_SESSION["glpiactive_entity"]) . ")";
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</td>";
echo "<td>";
Ticket::dropdownType('type', array('value' => $values['type'], 'on_change' => 'submit()'));
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</td>";
echo "<td>";
$condition = "`is_helpdeskvisible`='1'";
switch ($values['type']) {
case Ticket::DEMAND_TYPE:
$condition .= " AND `is_request`='1'";
break;
default:
// Ticket::INCIDENT_TYPE :
$condition .= " AND `is_incident`='1'";
}
$opt = array('value' => $values['itilcategories_id'], 'condition' => $condition, 'on_change' => 'submit()');
if ($values['itilcategories_id'] && $tt->isMandatoryField("itilcategories_id")) {
$opt['display_emptychoice'] = false;
}
ITILCategory::dropdown($opt);
echo "</td></tr>";
if ($CFG_GLPI['urgency_mask'] != 1 << 3) {
if (!$tt->isHiddenField('urgency')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency')) . "</td>";
echo "<td>";
Ticket::dropdownUrgency(array('value' => $values["urgency"]));
echo "</td></tr>";
}
}
if (empty($delegating) && NotificationTargetTicket::isAuthorMailingActivatedForHelpdesk()) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Inform me about the actions taken') . "</td>";
echo "<td>";
if ($values["_users_id_requester"] == 0) {
$values['_users_id_requester'] = Session::getLoginUserID();
}
$_POST['value'] = $values['_users_id_requester'];
$_POST['field'] = '_users_id_requester_notif';
$_POST['use_notification'] = $values['_users_id_requester_notif']['use_notification'];
include GLPI_ROOT . "/ajax/uemailUpdate.php";
echo "</td></tr>";
}
if ($_SESSION["glpiactiveprofile"]["helpdesk_hardware"] != 0) {
if (!$tt->isHiddenField('itemtype')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Hardware type'), $tt->getMandatoryMark('itemtype')) . "</td>";
echo "<td>";
Ticket::dropdownMyDevices($values['_users_id_requester'], $_SESSION["glpiactive_entity"], $values['itemtype'], $values['items_id']);
Ticket::dropdownAllDevices("itemtype", $values['itemtype'], $values['items_id'], 0, $values['_users_id_requester'], $_SESSION["glpiactive_entity"]);
echo "<span id='item_ticket_selection_information'></span>";
echo "</td></tr>";
}
}
if (!$tt->isHiddenField('locations_id')) {
echo "<tr class='tab_bg_1'><td>";
printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
echo "</td><td>";
Location::dropdown(array('value' => $values["locations_id"]));
echo "</td></tr>";
}
if (!$tt->isHiddenField('name') || $tt->isPredefinedField('name')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name')) . "</td>";
echo "<td><input type='text' maxlength='250' size='80' name='name'\n value=\"" . $values['name'] . "\"></td></tr>";
}
if (!$tt->isHiddenField('content') || $tt->isPredefinedField('content')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content')) . "</td>";
// * Changed by plugin surveyticket
// * Added by plugin surveyticket
$psTicketTemplate = new PluginSurveyticketTicketTemplate();
$psSurvey = new PluginSurveyticketSurvey();
$plugin_surveyticket_surveys_id = 0;
$a_tickettemplates = current($psTicketTemplate->find("`tickettemplates_id`='" . $tt->fields['id'] . "'\n AND `type`='" . $values['type'] . "'\n AND `is_helpdesk`='1'"));
if (isset($a_tickettemplates['plugin_surveyticket_surveys_id'])) {
echo "<td>";
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->getFromDB($a_tickettemplates['plugin_surveyticket_surveys_id']);
if ($psSurvey->fields['is_active'] == 1) {
$plugin_surveyticket_surveys_id = $a_tickettemplates['plugin_surveyticket_surveys_id'];
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->startSurvey($plugin_surveyticket_surveys_id);
}
} else {
echo "<td><textarea name='content' cols='80' rows='14'>" . $values['content'] . "</textarea>";
}
// * End of change
echo "</td></tr>";
}
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s (%2$s)'), __('File'), Document::getMaxUploadSize());
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt='" . __s('Help') . "' onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000,height=800')\">";
echo " ";
Ticket::showDocumentAddButton(60);
echo "</td>";
echo "<td><div id='uploadfiles'><input type='file' name='filename[]' value='' size='60'></div>";
echo "</td></tr>";
if (!$ticket_template) {
echo "<tr class='tab_bg_1'>";
echo "<td colspan='2' class='center'>";
if ($tt->isField('id') && $tt->fields['id'] > 0) {
echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
echo "<input type='hidden' name='_predefined_fields'\n value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
}
echo "<input type='submit' name='add' value=\"" . __s('Submit message') . "\" class='submit'>";
echo "</td></tr>";
}
echo "</table></div>";
if (!$ticket_template) {
Html::closeForm();
}
}
/**
* @see NotificationTargetCommonITILObject::getDatasForObject()
**/
function getDatasForObject(CommonDBTM $item, array $options, $simple = false)
{
global $CFG_GLPI;
// Common ITIL datas
$datas = parent::getDatasForObject($item, $options, $simple);
// Specific datas
$datas['##change.urlvalidation##'] = $this->formatURL($options['additionnaloption']['usertype'], "change_" . $item->getField("id") . "_ChangeValidation\$1");
$datas['##change.globalvalidation##'] = ChangeValidation::getStatus($item->getField('global_validation'));
// $datas["##problem.impacts##"] = $item->getField('impactcontent');
// $datas["##problem.causes##"] = $item->getField('causecontent');
// $datas["##problem.symptoms##"] = $item->getField('symptomcontent');
// Complex mode
if (!$simple) {
$restrict = "`changes_id`='" . $item->getField('id') . "'";
$tickets = getAllDatasFromTable('glpi_changes_tickets', $restrict);
$datas['tickets'] = array();
if (count($tickets)) {
$ticket = new Ticket();
foreach ($tickets as $data) {
if ($ticket->getFromDB($data['tickets_id'])) {
$tmp = array();
$tmp['##ticket.id##'] = $data['tickets_id'];
$tmp['##ticket.date##'] = $ticket->getField('date');
$tmp['##ticket.title##'] = $ticket->getField('name');
$tmp['##ticket.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "Ticket_" . $data['tickets_id']);
$tmp['##ticket.content##'] = $ticket->getField('content');
$datas['tickets'][] = $tmp;
}
}
}
$datas['##change.numberoftickets##'] = count($datas['tickets']);
$restrict = "`changes_id`='" . $item->getField('id') . "'";
$problems = getAllDatasFromTable('glpi_changes_problems', $restrict);
$datas['problems'] = array();
if (count($problems)) {
$problem = new Problem();
foreach ($problems as $data) {
if ($problem->getFromDB($data['problems_id'])) {
$tmp = array();
$tmp['##problem.id##'] = $data['problems_id'];
$tmp['##problem.date##'] = $problem->getField('date');
$tmp['##problem.title##'] = $problem->getField('name');
$tmp['##problem.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "Problem_" . $data['problems_id']);
$tmp['##problem.content##'] = $problem->getField('content');
$datas['problems'][] = $tmp;
}
}
}
$datas['##change.numberofproblems##'] = count($datas['problems']);
$restrict = "`changes_id` = '" . $item->getField('id') . "'";
$items = getAllDatasFromTable('glpi_changes_items', $restrict);
$datas['items'] = array();
if (count($items)) {
foreach ($items as $data) {
if ($item2 = getItemForItemtype($data['itemtype'])) {
if ($item2->getFromDB($data['items_id'])) {
$tmp = array();
$tmp['##item.itemtype##'] = $item2->getTypeName();
$tmp['##item.name##'] = $item2->getField('name');
$tmp['##item.serial##'] = $item2->getField('serial');
$tmp['##item.otherserial##'] = $item2->getField('otherserial');
$tmp['##item.contact##'] = $item2->getField('contact');
$tmp['##item.contactnum##'] = $item2->getField('contactnum');
$tmp['##item.location##'] = '';
$tmp['##item.user##'] = '';
$tmp['##item.group##'] = '';
$tmp['##item.model##'] = '';
//Object location
if ($item2->getField('locations_id') != NOT_AVAILABLE) {
$tmp['##item.location##'] = Dropdown::getDropdownName('glpi_locations', $item2->getField('locations_id'));
}
//Object user
if ($item2->getField('users_id')) {
$user_tmp = new User();
if ($user_tmp->getFromDB($item2->getField('users_id'))) {
$tmp['##item.user##'] = $user_tmp->getName();
}
}
//Object group
if ($item2->getField('groups_id')) {
$tmp['##item.group##'] = Dropdown::getDropdownName('glpi_groups', $item2->getField('groups_id'));
}
$modeltable = getSingular($item2->getTable()) . "models";
$modelfield = getForeignKeyFieldForTable($modeltable);
if ($item2->isField($modelfield)) {
$tmp['##item.model##'] = $item2->getField($modelfield);
}
$datas['items'][] = $tmp;
}
}
}
}
$datas['##change.numberofitems##'] = count($datas['items']);
//Validation infos
$restrict = "`changes_id`='" . $item->getField('id') . "'";
if (isset($options['validation_id']) && $options['validation_id']) {
$restrict .= " AND `glpi_changevalidations`.`id` = '" . $options['validation_id'] . "'";
}
$restrict .= " ORDER BY `submission_date` DESC, `id` ASC";
$validations = getAllDatasFromTable('glpi_changevalidations', $restrict);
$datas['validations'] = array();
foreach ($validations as $validation) {
$tmp = array();
$tmp['##validation.submission.title##'] = sprintf(__('An approval request has been submitted by %s'), Html::clean(getUserName($validation['users_id'])));
$tmp['##validation.answer.title##'] = sprintf(__('An answer to an an approval request was produced by %s'), Html::clean(getUserName($validation['users_id_validate'])));
$tmp['##validation.author##'] = Html::clean(getUserName($validation['users_id']));
$tmp['##validation.status##'] = TicketValidation::getStatus($validation['status']);
$tmp['##validation.storestatus##'] = $validation['status'];
$tmp['##validation.submissiondate##'] = Html::convDateTime($validation['submission_date']);
$tmp['##validation.commentsubmission##'] = $validation['comment_submission'];
$tmp['##validation.validationdate##'] = Html::convDateTime($validation['validation_date']);
$tmp['##validation.validator##'] = Html::clean(getUserName($validation['users_id_validate']));
$tmp['##validation.commentvalidation##'] = $validation['comment_validation'];
$datas['validations'][] = $tmp;
}
}
return $datas;
}
/**
* @since version 0.90
*
**/
function getTimelineItems()
{
global $DB, $CFG_GLPI;
$timeline = array();
$user = new User();
$group = new Group();
$followup_obj = new TicketFollowup();
$task_obj = new TicketTask();
$document_item_obj = new Document_Item();
$ticket_valitation_obj = new TicketValidation();
//checks rights
$showpublic = Session::haveRightsOr("followup", array(TicketFollowup::SEEPUBLIC, TicketFollowup::SEEPRIVATE)) || Session::haveRightsOr("task", array(TicketTask::SEEPUBLIC, TicketTask::SEEPRIVATE));
$restrict_fup = $restrict_task = "";
if (!Session::haveRight("followup", TicketFollowup::SEEPRIVATE)) {
$restrict_fup = " AND (`is_private` = '0'\n OR `users_id` ='" . Session::getLoginUserID() . "') ";
}
if (!Session::haveRight("task", TicketTask::SEEPRIVATE)) {
$restrict_task = " AND (`is_private` = '0'\n OR `users_id` ='" . Session::getLoginUserID() . "') ";
}
if (!$showpublic) {
$restrict = " AND 1 = 0";
}
//add ticket followups to timeline
if ($followup_obj->canview()) {
$followups = $followup_obj->find("tickets_id = " . $this->getID() . " {$restrict_fup}", 'date DESC');
foreach ($followups as $followups_id => $followup) {
$followup_obj->getFromDB($followups_id);
$followup['can_edit'] = $followup_obj->canUpdateItem();
$timeline[$followup['date'] . "_followup_" . $followups_id] = array('type' => 'TicketFollowup', 'item' => $followup);
}
}
//add ticket tasks to timeline
if ($task_obj->canview()) {
$tasks = $task_obj->find("tickets_id = " . $this->getID() . " {$restrict_task}", 'date DESC');
foreach ($tasks as $tasks_id => $task) {
$task_obj->getFromDB($tasks_id);
$task['can_edit'] = $task_obj->canUpdateItem();
$timeline[$task['date'] . "_task_" . $tasks_id] = array('type' => 'TicketTask', 'item' => $task);
}
}
//add ticket documents to timeline
$document_obj = new Document();
$document_items = $document_item_obj->find("itemtype = 'Ticket' AND items_id = " . $this->getID());
foreach ($document_items as $document_item) {
$document_obj->getFromDB($document_item['documents_id']);
$timeline[$document_obj->fields['date_mod'] . "_document_" . $document_item['documents_id']] = array('type' => 'Document_Item', 'item' => $document_obj->fields);
}
//add existing solution
if (!empty($this->fields['solution']) || !empty($this->fields['solutiontypes_id'])) {
$users_id = 0;
$solution_date = $this->fields['solvedate'];
//search date and user of last solution in glpi_logs
if ($res_solution = $DB->query("SELECT `date_mod` AS solution_date, `user_name`, `id`\n FROM `glpi_logs`\n WHERE `itemtype` = 'Ticket'\n AND `items_id` = " . $this->getID() . "\n AND `id_search_option` = 24\n ORDER BY `id` DESC\n LIMIT 1")) {
$data_solution = $DB->fetch_assoc($res_solution);
if (!empty($data_solution['solution_date'])) {
$solution_date = $data_solution['solution_date'];
}
// find user
if (!empty($data_solution['user_name'])) {
$users_id = addslashes(trim(preg_replace("/.*\\(([0-9]+)\\)/", "\$1", $data_solution['user_name'])));
}
}
// fix trouble with html_entity_decode who skip accented characters (on windows browser)
$solution_content = preg_replace_callback("/(&#[0-9]+;)/", function ($m) {
return mb_convert_encoding($m[1], "UTF-8", "HTML-ENTITIES");
}, $this->fields['solution']);
$timeline[$solution_date . "_solution"] = array('type' => 'Solution', 'item' => array('id' => 0, 'content' => Toolbox::unclean_cross_side_scripting_deep($solution_content), 'date' => $solution_date, 'users_id' => $users_id, 'solutiontypes_id' => $this->fields['solutiontypes_id'], 'can_edit' => Ticket::canUpdate() && $this->canSolve()));
}
// add ticket validation to timeline
if ($this->fields['type'] == Ticket::DEMAND_TYPE && (Session::haveRight('ticketvalidation', TicketValidation::VALIDATEREQUEST) || Session::haveRight('ticketvalidation', TicketValidation::CREATEREQUEST)) || $this->fields['type'] == Ticket::INCIDENT_TYPE && (Session::haveRight('ticketvalidation', TicketValidation::VALIDATEINCIDENT) || Session::haveRight('ticketvalidation', TicketValidation::CREATEINCIDENT))) {
$ticket_validations = $ticket_valitation_obj->find('tickets_id = ' . $this->getID());
foreach ($ticket_validations as $validations_id => $validation) {
$canedit = $ticket_valitation_obj->can($validations_id, UPDATE);
$user->getFromDB($validation['users_id_validate']);
$timeline[$validation['submission_date'] . "_validation_" . $validations_id] = array('type' => 'TicketValidation', 'item' => array('id' => $validations_id, 'date' => $validation['submission_date'], 'content' => __('Validation request') . " => " . $user->getlink() . "<br>" . $validation['comment_submission'], 'users_id' => $validation['users_id'], 'can_edit' => $canedit));
if (!empty($validation['validation_date'])) {
$timeline[$validation['validation_date'] . "_validation_" . $validations_id] = array('type' => 'TicketValidation', 'item' => array('id' => $validations_id, 'date' => $validation['validation_date'], 'content' => __('Validation request answer') . " : " . _sx('status', ucfirst(TicketValidation::getStatus($validation['status']))) . "<br>" . $validation['comment_validation'], 'users_id' => $validation['users_id_validate'], 'status' => "status_" . $validation['status'], 'can_edit' => $canedit));
}
}
}
//reverse sort timeline items by key (date)
krsort($timeline);
return $timeline;
}
/**
* Generic Function to display Items
*
* @param $itemtype item type
* @param $ID ID of the SEARCH_OPTION item
* @param $data array containing data results
* @param $num item num in the request
* @param $meta is a meta item ? (default 0)
* @param $addobjectparams array added parameters for union search
*
* @return string to print
**/
static function giveItem($itemtype, $ID, array $data, $num, $meta = 0, array $addobjectparams = array())
{
global $CFG_GLPI;
$showuserlink = 0;
if (Session::haveRight('user', READ)) {
$showuserlink = 1;
}
$searchopt =& self::getOptions($itemtype);
if (isset($CFG_GLPI["union_search_type"][$itemtype]) && $CFG_GLPI["union_search_type"][$itemtype] == $searchopt[$ID]["table"]) {
if (isset($searchopt[$ID]['addobjectparams']) && $searchopt[$ID]['addobjectparams']) {
return self::giveItem($data["TYPE"], $ID, $data, $num, $meta, $searchopt[$ID]['addobjectparams']);
}
return self::giveItem($data["TYPE"], $ID, $data, $num, $meta);
}
if (count($addobjectparams)) {
$searchopt[$ID] = array_merge($searchopt[$ID], $addobjectparams);
}
// Plugin can override core definition for its type
if ($plug = isPluginItemType($itemtype)) {
$function = 'plugin_' . $plug['plugin'] . '_giveItem';
if (function_exists($function)) {
$out = $function($itemtype, $ID, $data, $num);
if (!empty($out)) {
return $out;
}
}
}
$NAME = "ITEM_";
if ($meta) {
$NAME = "META_";
}
$table = $searchopt[$ID]["table"];
$field = $searchopt[$ID]["field"];
$linkfield = $searchopt[$ID]["linkfield"];
/// TODO try to clean all specific cases using SpecificToDisplay
switch ($table . '.' . $field) {
case "glpi_users.name":
// USER search case
if ($itemtype != 'User' && isset($searchopt[$ID]["forcegroupby"]) && $searchopt[$ID]["forcegroupby"]) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
$added = array();
for ($k = 0; $k < count($split); $k++) {
if ($split[$k] > 0) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
if ($itemtype == 'Ticket') {
$userdata = getUserName($split[$k], 2);
$tooltip = "";
if (Session::haveRight('user', READ)) {
$tooltip = Html::showToolTip($userdata["comment"], array('link' => $userdata["link"], 'display' => false));
}
$out .= sprintf(__('%1$s %2$s'), $userdata['name'], $tooltip);
} else {
$out .= getUserName($split[$k], $showuserlink);
}
}
}
// Manage alternative_email for tickets_users
if ($itemtype == 'Ticket' && isset($data[$NAME . $num . '_2'])) {
$split = explode("\$\$\$\$", $data[$NAME . $num . '_2']);
for ($k = 0; $k < count($split); $k++) {
$split2 = explode(" ", $split[$k]);
if (count($split2) == 2 && $split2[0] == 0 && !empty($split2[1])) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= "<a href='mailto:" . $split2[1] . "'>" . $split2[1] . "</a>";
}
}
}
return $out;
}
if ($itemtype != 'User') {
$toadd = '';
if ($itemtype == 'Ticket' && $data[$NAME . $num . "_3"] > 0) {
$userdata = getUserName($data[$NAME . $num . "_3"], 2);
$toadd = Html::showToolTip($userdata["comment"], array('link' => $userdata["link"], 'display' => false));
}
if (Session::haveRight('user', READ)) {
$usernameformat = formatUserName($data[$NAME . $num . "_3"], $data[$NAME . $num], $data[$NAME . $num . "_2"], $data[$NAME . $num . "_4"], 1);
} else {
$usernameformat = formatUserName($data[$NAME . $num . "_3"], $data[$NAME . $num], $data[$NAME . $num . "_2"], $data[$NAME . $num . "_4"], 0);
}
return sprintf(__('%1$s %2$s'), $usernameformat, $toadd);
}
break;
case "glpi_profiles.interface":
return Profile::getInterfaceName($data[$NAME . $num]);
case "glpi_profiles.name":
if ($itemtype == 'User' && $ID == 20) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$split2 = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$split3 = explode("\$\$\$\$", $data[$NAME . $num . "_3"]);
$split4 = explode("\$\$\$\$", $data[$NAME . $num . "_4"]);
$count_display = 0;
$added = array();
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$text = sprintf(__('%1$s - %2$s'), $split[$k], Dropdown::getDropdownName('glpi_entities', $split2[$k]));
$comp = '';
if ($split3[$k]) {
$comp = __(READ);
if ($split4[$k]) {
$comp = sprintf(__('%1$s%2$s'), $comp, ", ");
}
}
if ($split4[$k]) {
$comp = sprintf(__('%1$s%2$s'), $comp, __('D'));
}
if (!empty($comp)) {
$text = sprintf(__('%1$s %2$s'), $text, "(" . $comp . ")");
}
if (!in_array($text, $added)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $text;
$added[] = $text;
}
}
}
return $out;
}
break;
case "glpi_entities.completename":
if ($itemtype == 'User') {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$split2 = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$split3 = explode("\$\$\$\$", $data[$NAME . $num . "_3"]);
$split4 = explode("\$\$\$\$", $data[$NAME . $num . "_4"]);
$added = array();
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$text = sprintf(__('%1$s - %2$s'), $split[$k], Dropdown::getDropdownName('glpi_profiles', $split2[$k]));
$comp = '';
if ($split3[$k]) {
$comp = __(READ);
if ($split4[$k]) {
$comp = sprintf(__('%1$s%2$s'), $comp, ", ");
}
}
if ($split4[$k]) {
$comp = sprintf(__('%1$s%2$s'), $comp, __('D'));
}
if (!empty($comp)) {
$text = sprintf(__('%1$s %2$s'), $text, "(" . $comp . ")");
}
if (!in_array($text, $added)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $text;
$added[] = $text;
}
}
}
return $out;
}
break;
case "glpi_documenttypes.icon":
if (!empty($data[$NAME . $num])) {
return "<img class='middle' alt='' src='" . $CFG_GLPI["typedoc_icon_dir"] . "/" . $data[$NAME . $num] . "'>";
}
return " ";
case "glpi_documents.filename":
$doc = new Document();
if ($doc->getFromDB($data['id'])) {
return $doc->getDownloadLink();
}
return NOT_AVAILABLE;
case "glpi_deviceharddrives.specificity":
case "glpi_devicememories.specificity":
case "glpi_deviceprocessors.specificity":
return $data[$NAME . $num];
case "glpi_networkports.mac":
$out = "";
if ($itemtype == 'Computer') {
$displayed = array();
if (!empty($data[$NAME . $num . "_2"])) {
$split = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
$lowstr = Toolbox::strtolower($split[$k]);
if (strlen(trim($split[$k])) > 0 && !in_array($lowstr, $displayed)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $split[$k];
$displayed[] = $lowstr;
}
}
if (!empty($data[$NAME . $num])) {
$out .= "<br>";
}
}
if (!empty($data[$NAME . $num])) {
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
$lowstr = Toolbox::strtolower($split[$k]);
if (strlen(trim($split[$k])) > 0 && !in_array($lowstr, $displayed)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $split[$k];
$displayed[] = $lowstr;
}
}
}
return $out;
}
break;
case "glpi_contracts.duration":
case "glpi_contracts.notice":
case "glpi_contracts.periodicity":
case "glpi_contracts.billing":
if (!empty($data[$NAME . $num])) {
$split = explode('$$$$', $data[$NAME . $num]);
$output = "";
foreach ($split as $duration) {
$output .= (empty($output) ? '' : '<br>') . sprintf(_n('%d month', '%d months', $duration), $duration);
}
return $output;
}
return " ";
case "glpi_contracts.renewal":
return Contract::getContractRenewalName($data[$NAME . $num]);
// case "glpi_infocoms.sink_time" :
// if (!empty($data[$NAME.$num])) {
// $split = explode("$$$$", $data[$NAME.$num]);
// $out = '';
// foreach ($split as $val) {
// $out .= (empty($out)?'':'<br>');
// if ($val > 0) {
// //TRANS: %d is a number of years
// $out .= sprintf(_n('%d year', '%d years', $val), $val);
// }
// }
// return $out;
// }
// return " ";
//
// case "glpi_infocoms.warranty_duration" :
// if (!empty($data[$NAME.$num])) {
// $split = explode("$$$$", $data[$NAME.$num]);
// $out = '';
// foreach ($split as $val) {
// $out .= (empty($out)?'':'<br>');
// if ($val > 0) {
// $out .= sprintf(_n('%d month', '%d months', $val), $val);
// }
// if ($val < 0) {
// $out .= __('Lifelong');
// }
// }
// return $out;
// }
// return " ";
// case "glpi_infocoms.sink_time" :
// if (!empty($data[$NAME.$num])) {
// $split = explode("$$$$", $data[$NAME.$num]);
// $out = '';
// foreach ($split as $val) {
// $out .= (empty($out)?'':'<br>');
// if ($val > 0) {
// //TRANS: %d is a number of years
// $out .= sprintf(_n('%d year', '%d years', $val), $val);
// }
// }
// return $out;
// }
// return " ";
//
// case "glpi_infocoms.warranty_duration" :
// if (!empty($data[$NAME.$num])) {
// $split = explode("$$$$", $data[$NAME.$num]);
// $out = '';
// foreach ($split as $val) {
// $out .= (empty($out)?'':'<br>');
// if ($val > 0) {
// $out .= sprintf(_n('%d month', '%d months', $val), $val);
// }
// if ($val < 0) {
// $out .= __('Lifelong');
// }
// }
// return $out;
// }
// return " ";
case "glpi_infocoms.sink_type":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . Infocom::getAmortTypeName($val);
}
return $out;
case "glpi_infocoms.alert":
if ($data[$NAME . $num] == pow(2, Alert::END)) {
return __s('Warranty expiration date');
}
return "";
case "glpi_contracts.alert":
switch ($data[$NAME . $num]) {
case pow(2, Alert::END):
return __('End');
case pow(2, Alert::NOTICE):
return __('Notice');
case pow(2, Alert::END) + pow(2, Alert::NOTICE):
return __('End + Notice');
}
return "";
case "glpi_tickets_tickets.tickets_id_1":
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$split2 = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$displayed = array();
for ($k = 0; $k < count($split); $k++) {
$linkid = $split[$k] == $data['id'] ? $split2[$k] : $split[$k];
if ($linkid > 0 && !isset($displayed[$linkid])) {
$text = "<a ";
$text .= "href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php?id={$linkid}\">";
$text .= Dropdown::getDropdownName('glpi_tickets', $linkid) . "</a>";
if (count($displayed)) {
$out .= "<br>";
}
$displayed[$linkid] = $linkid;
$out .= $text;
}
}
return $out;
case "glpi_problems.count":
if ($data[$NAME . $num] > 0 && Session::haveRight("problem", Problem::READALL)) {
if ($itemtype == 'ITILCategory') {
$options['field'][0] = 7;
$options['searchtype'][0] = 'equals';
$options['contains'][0] = $data['id'];
$options['link'][0] = 'AND';
}
$options['reset'] = 'reset';
$out = "<a id='problem{$itemtype}" . $data['id'] . "' ";
$out .= "href=\"" . $CFG_GLPI["root_doc"] . "/front/problem.php?" . Toolbox::append_params($options, '&') . "\">";
$out .= $data[$NAME . $num] . "</a>";
} else {
$out = $data[$NAME . $num];
}
return $out;
case "glpi_tickets.count":
if ($data[$NAME . $num] > 0 && Session::haveRight("ticket", Ticket::READALL)) {
if ($itemtype == 'User') {
$options['field'][0] = 4;
$options['searchtype'][0] = 'equals';
$options['contains'][0] = $data['id'];
$options['link'][0] = 'AND';
$options['field'][1] = 22;
$options['searchtype'][1] = 'equals';
$options['contains'][1] = $data['id'];
$options['link'][1] = 'OR';
$options['field'][2] = 5;
$options['searchtype'][2] = 'equals';
$options['contains'][2] = $data['id'];
$options['link'][2] = 'OR';
} else {
if ($itemtype == 'ITILCategory') {
$options['field'][0] = 7;
$options['searchtype'][0] = 'equals';
$options['contains'][0] = $data['id'];
$options['link'][0] = 'AND';
} else {
$options['field'][0] = 12;
$options['searchtype'][0] = 'equals';
$options['contains'][0] = 'all';
$options['link'][0] = 'AND';
$options['itemtype2'][0] = $itemtype;
$options['field2'][0] = self::getOptionNumber($itemtype, 'name');
$options['searchtype2'][0] = 'equals';
$options['contains2'][0] = $data['id'];
$options['link2'][0] = 'AND';
}
}
$options['reset'] = 'reset';
$out = "<a id='ticket{$itemtype}" . $data['id'] . "' ";
$out .= "href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($options, '&') . "\">";
$out .= $data[$NAME . $num] . "</a>";
} else {
$out = $data[$NAME . $num];
}
return $out;
case "glpi_tickets.due_date":
// Due date + progress
if ($ID == 151) {
$out = Html::convDate($data[$NAME . $num]);
// No due date in waiting status
if ($data[$NAME . $num . '_2'] == CommonITILObject::WAITING) {
return '';
}
if (empty($data[$NAME . $num])) {
return '';
}
if ($data[$NAME . $num . '_2'] == Ticket::SOLVED || $data[$NAME . $num . '_2'] == Ticket::CLOSED) {
return $data[$NAME . $num];
}
$ticket = new Ticket();
$ticket->getFromDB($data['ITEM_0']);
$percentage = 0;
$totaltime = 0;
$currenttime = 0;
if ($ticket->fields['slas_id'] != 0) {
// Have SLA
$sla = new SLA();
$sla->getFromDB($ticket->fields['slas_id']);
$currenttime = $sla->getActiveTimeBetween($ticket->fields['date'], date('Y-m-d H:i:s'));
$totaltime = $sla->getActiveTimeBetween($ticket->fields['date'], $data[$NAME . $num]);
} else {
$calendars_id = Entity::getUsedConfig('calendars_id', $ticket->fields['entities_id']);
if ($calendars_id != 0) {
// Ticket entity have calendar
$calendar = new Calendar();
$calendar->getFromDB($calendars_id);
$currenttime = $calendar->getActiveTimeBetween($ticket->fields['date'], date('Y-m-d H:i:s'));
$totaltime = $calendar->getActiveTimeBetween($ticket->fields['date'], $data[$NAME . $num]);
} else {
// No calendar
$currenttime = strtotime(date('Y-m-d H:i:s')) - strtotime($ticket->fields['date']);
$totaltime = strtotime($data[$NAME . $num]) - strtotime($ticket->fields['date']);
}
}
if ($totaltime != 0) {
$percentage = round(100 * $currenttime / $totaltime);
} else {
// Total time is null : no active time
$percentage = 100;
}
if ($percentage > 100) {
$percentage = 100;
}
$percentage_text = $percentage;
if ($_SESSION['glpiduedatewarning_unit'] == '%') {
$less_warn_limit = $_SESSION['glpiduedatewarning_less'];
$less_warn = 100 - $percentage;
} else {
if ($_SESSION['glpiduedatewarning_unit'] == 'hours') {
$less_warn_limit = $_SESSION['glpiduedatewarning_less'] * HOUR_TIMESTAMP;
$less_warn = $totaltime - $currenttime;
} else {
if ($_SESSION['glpiduedatewarning_unit'] == 'days') {
$less_warn_limit = $_SESSION['glpiduedatewarning_less'] * DAY_TIMESTAMP;
$less_warn = $totaltime - $currenttime;
}
}
}
if ($_SESSION['glpiduedatecritical_unit'] == '%') {
$less_crit_limit = $_SESSION['glpiduedatecritical_less'];
$less_crit = 100 - $percentage;
} else {
if ($_SESSION['glpiduedatecritical_unit'] == 'hours') {
$less_crit_limit = $_SESSION['glpiduedatecritical_less'] * HOUR_TIMESTAMP;
$less_crit = $totaltime - $currenttime;
} else {
if ($_SESSION['glpiduedatecritical_unit'] == 'days') {
$less_crit_limit = $_SESSION['glpiduedatecritical_less'] * DAY_TIMESTAMP;
$less_crit = $totaltime - $currenttime;
}
}
}
$color = $_SESSION['glpiduedateok_color'];
if ($less_crit < $less_crit_limit) {
$color = $_SESSION['glpiduedatecritical_color'];
} else {
if ($less_warn < $less_warn_limit) {
$color = $_SESSION['glpiduedatewarning_color'];
}
}
//Calculate bar progress
$out .= "<div class='center' style='background-color: #ffffff; width: 100%;\n border: 1px solid #9BA563;' >";
$out .= "<div style='position:absolute;'> " . $percentage_text . "%</div>";
$out .= "<div class='center' style='background-color: " . $color . ";\n width: " . $percentage . "%; height: 12px' ></div>";
$out .= "</div>";
return $out;
}
break;
case "glpi_softwarelicenses.number":
if ($data[$NAME . $num . "_2"] == -1) {
return __('Unlimited');
}
if (empty($data[$NAME . $num])) {
return 0;
}
return $data[$NAME . $num];
case "glpi_auth_tables.name":
return Auth::getMethodName($data[$NAME . $num], $data[$NAME . $num . "_2"], 1, $data[$NAME . $num . "_3"] . $data[$NAME . $num . "_4"]);
case "glpi_reservationitems.comment":
if (empty($data[$NAME . $num])) {
return "<a title=\"" . __s('Modify the comment') . "\"\n href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.form.php?id=" . $data["refID"] . "' >" . __('None') . "</a>";
}
return "<a title=\"" . __s('Modify the comment') . "\"\n href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.form.php?id=" . $data['refID'] . "' >" . Html::resume_text($data[$NAME . $num]) . "</a>";
case 'glpi_notifications.mode':
return Notification::getMode($data[$NAME . $num]);
case 'glpi_notifications.event':
$item = NotificationTarget::getInstanceByType($data['itemtype']);
if ($item) {
$events = $item->getAllEvents();
if (isset($events[$data[$NAME . $num]])) {
return $events[$data[$NAME . $num]];
}
}
return '';
case 'glpi_reminders.state':
return Planning::getState($data[$NAME . $num]);
case 'glpi_crontasks.description':
$tmp = new CronTask();
return $tmp->getDescription($data['id']);
case 'glpi_crontasks.state':
return CronTask::getStateName($data[$NAME . $num]);
case 'glpi_crontasks.mode':
return CronTask::getModeName($data[$NAME . $num]);
case 'glpi_crontasks.itemtype':
if ($plug = isPluginItemType($data[$NAME . $num])) {
return $plug['plugin'];
}
return '';
case 'glpi_changes.status':
$status = Change::getStatus($data[$NAME . $num]);
return "<img src=\"" . Change::getStatusIconURL($data[$NAME . $num]) . "\"\n alt=\"{$status}\" title=\"{$status}\"> {$status}";
case 'glpi_problems.status':
$status = Problem::getStatus($data[$NAME . $num]);
return "<img src=\"" . Problem::getStatusIconURL($data[$NAME . $num]) . "\"\n alt=\"{$status}\" title=\"{$status}\"> {$status}";
case 'glpi_tickets.status':
$status = Ticket::getStatus($data[$NAME . $num]);
return "<img src=\"" . Ticket::getStatusIconURL($data[$NAME . $num]) . "\"\n alt=\"{$status}\" title=\"{$status}\"> {$status}";
case 'glpi_tickets.items_id':
if (!empty($data[$NAME . $num . "_2"]) && ($item = getItemForItemtype($data[$NAME . $num . "_2"]))) {
if ($item->getFromDB($data[$NAME . $num])) {
return $item->getLink(array('comments' => true));
}
}
return ' ';
case 'glpi_tickets.name':
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
$link = Toolbox::getItemTypeFormURL('Ticket');
foreach ($split as $val) {
if (!empty($val)) {
$split2 = self::explodeWithID("\$\$", $val);
$out .= "<a id='ticket" . $split2[1] . "' href=\"" . $link;
$out .= strstr($link, '?') ? '&' : '?';
$out .= 'id=' . $split2[1];
$out .= "\">";
$name = $split2[0];
if ($_SESSION["glpiis_ids_visible"] || empty($split2[0])) {
$name = sprintf(__('%1$s (%2$s)'), $name, $split2[1]);
}
$out .= $name . "</a><br>";
}
}
return $out;
}
$link = Toolbox::getItemTypeFormURL('Ticket');
$out = "<a id='ticket" . $data[$NAME . $num . "_2"] . "' href=\"" . $link;
$out .= strstr($link, '?') ? '&' : '?';
$out .= 'id=' . $data[$NAME . $num . "_2"];
// Force solution tab if solved
if ($data[$NAME . $num . "_4"] == CommonITILObject::SOLVED) {
$out .= "&forcetab=Ticket\$2";
}
$out .= "\">";
$name = $data[$NAME . $num];
if ($_SESSION["glpiis_ids_visible"] || empty($data[$NAME . $num])) {
$name = sprintf(__('%1$s (%2$s)'), $name, $data[$NAME . $num . "_2"]);
}
$out .= $name . "</a>";
$out = sprintf(__('%1$s %2$s'), $out, Html::showToolTip(nl2br($data[$NAME . $num . "_3"]), array('applyto' => 'ticket' . $data[$NAME . $num . "_2"], 'display' => false)));
return $out;
case 'glpi_ticketvalidations.status':
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
if (!empty($val)) {
$split2 = self::explodeWithID("\$\$", $val);
$status = TicketValidation::getStatus($split2[0]);
$bgcolor = TicketValidation::getStatusColor($split2[0]);
$out .= (empty($out) ? '' : '<br>') . "<div style=\"background-color:" . $bgcolor . ";\">" . $status . '</div>';
}
}
return $out;
case 'glpi_ticketsatisfactions.type':
return TicketSatisfaction::getTypeInquestName($data[$NAME . $num]);
case 'glpi_ticketsatisfactions.satisfaction':
return TicketSatisfaction::displaySatisfaction($data[$NAME . $num]);
case 'glpi_notimportedemails.reason':
return NotImportedEmail::getReason($data[$NAME . $num]);
case 'glpi_notimportedemails.messageid':
$clean = array('<' => '', '>' => '');
return strtr($data[$NAME . $num], $clean);
}
//// Default case
// Link with plugin tables : need to know left join structure
if (preg_match("/^glpi_plugin_([a-z0-9]+)/", $table . '.' . $field, $matches)) {
if (count($matches) == 2) {
$plug = $matches[1];
$function = 'plugin_' . $plug . '_giveItem';
if (function_exists($function)) {
$out = $function($itemtype, $ID, $data, $num);
if (!empty($out)) {
return $out;
}
}
}
}
$unit = '';
if (isset($searchopt[$ID]['unit'])) {
$unit = $searchopt[$ID]['unit'];
}
/// TODO try to use getvalueToDisplay instead of redefine display system
// Preformat items
if (isset($searchopt[$ID]["datatype"])) {
switch ($searchopt[$ID]["datatype"]) {
case "itemlink":
$linkitemtype = getItemTypeForTable($searchopt[$ID]["table"]);
if (isset($data[$NAME . $num . "_2"]) && strlen($data[$NAME . $num . "_2"])) {
$link = Toolbox::getItemTypeFormURL($linkitemtype);
$out = "<a id='" . $itemtype . "_" . $data[$NAME . $num . "_2"] . "' href=\"" . $link;
$out .= strstr($link, '?') ? '&' : '?';
$out .= 'id=' . $data[$NAME . $num . "_2"];
if (isset($searchopt[$ID]['forcetab'])) {
$out .= "&forcetab=" . $searchopt[$ID]['forcetab'];
}
$out .= "\">";
$name = Dropdown::getValueWithUnit($data[$NAME . $num], $unit);
if ($_SESSION["glpiis_ids_visible"] || empty($data[$NAME . $num])) {
$name = sprintf(__('%1$s (%2$s)'), $name, $data[$NAME . $num . "_2"]);
}
$out .= $name . "</a>";
return $out;
}
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
$separate = '<br>';
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = '<hr>';
}
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$split2 = self::explodeWithID("\$\$", $split[$k]);
if (isset($split2[1]) && $split2[1] > 0) {
if ($count_display) {
$out .= $separate;
}
$count_display++;
$page = Toolbox::getItemTypeFormURL($linkitemtype);
$page .= strpos($page, '?') ? '&id' : '?id';
$name = Dropdown::getValueWithUnit($split2[0], $unit);
if ($_SESSION["glpiis_ids_visible"] || empty($split2[0])) {
$name = sprintf(__('%1$s (%2$s)'), $name, $split2[1]);
}
$out .= "<a id='" . $linkitemtype . "_" . $data['id'] . "_" . $split2[1] . "' href='{$page}=" . $split2[1] . "'>" . $name . "</a>";
}
}
}
return $out;
case "text":
$separate = '<br>';
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = '<hr>';
}
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
$count_display = 0;
foreach ($split as $val) {
if (strlen(trim($val)) > 0) {
$split2 = self::explodeWithID("\$\$", $val);
if ($count_display) {
$out .= $separate;
}
$count_display++;
if (isset($searchopt[$ID]['htmltext']) && $searchopt[$ID]['htmltext']) {
$text = Html::clean(Toolbox::unclean_cross_side_scripting_deep(nl2br($split2[0])));
} else {
$text = nl2br($split2[0]);
}
if (self::$output_type == self::HTML_OUTPUT && Toolbox::strlen($text) > $CFG_GLPI['cut']) {
$rand = mt_rand();
$out .= sprintf(__('%1$s %2$s'), "<span id='text{$rand}'>" . Html::resume_text($text, $CFG_GLPI['cut']) . '</span>', Html::showToolTip($text, array('applyto' => "text{$rand}", 'display' => false)));
} else {
$out .= $text;
}
}
}
return $out;
case "date":
case "date_delay":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . Html::convDate($val);
}
return $out;
case "datetime":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . Html::convDateTime($val);
}
return $out;
case "timestamp":
$withseconds = false;
if (isset($searchopt[$ID]['withseconds'])) {
$withseconds = $searchopt[$ID]['withseconds'];
}
$withdays = true;
if (isset($searchopt[$ID]['withdays'])) {
$withdays = $searchopt[$ID]['withdays'];
}
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . Html::timestampToString($val, $withseconds, $withdays);
}
return $out;
case "email":
$split = explode('$$$$', $data[$NAME . $num]);
$out = '';
$count_display = 0;
foreach ($split as $val) {
$split2 = self::explodeWithID("\$\$", $val);
if ($count_display) {
$out .= "<br>";
}
$count_display++;
if (!empty($val)) {
$out .= empty($out) ? '' : '<br>';
$out .= "<a href='mailto:{$split2['0']}'>{$split2['0']}</a>";
}
}
return empty($out) ? " " : $out;
case "weblink":
$orig_link = trim($data[$NAME . $num]);
if (!empty($orig_link)) {
// strip begin of link
$link = preg_replace('/https?:\\/\\/(www[^\\.]*\\.)?/', '', $orig_link);
$link = preg_replace('/\\/$/', '', $link);
if (Toolbox::strlen($link) > $CFG_GLPI["url_maxlength"]) {
$link = Toolbox::substr($link, 0, $CFG_GLPI["url_maxlength"]) . "...";
}
return "<a href=\"" . formatOutputWebLink($orig_link) . "\" target='_blank'>{$link}</a>";
}
return " ";
case "number":
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$split2 = self::explodeWithID("\$\$", $split[$k]);
if ($count_display) {
$out .= "<br>";
}
$count_display++;
if (isset($searchopt[$ID]['toadd']) && isset($searchopt[$ID]['toadd'][$split2[0]])) {
$out .= $searchopt[$ID]['toadd'][$split2[0]];
} else {
$number = str_replace(' ', ' ', Html::formatNumber($split2[0], false, 0));
$out .= Dropdown::getValueWithUnit($number, $unit);
}
}
}
return $out;
}
if (isset($searchopt[$ID]['toadd']) && isset($searchopt[$ID]['toadd'][$data[$NAME . $num]])) {
return $searchopt[$ID]['toadd'][$data[$NAME . $num]];
} else {
$number = str_replace(' ', ' ', Html::formatNumber($data[$NAME . $num], false, 0));
return Dropdown::getValueWithUnit($number, $unit);
}
case "decimal":
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$split2 = self::explodeWithID("\$\$", $split[$k]);
if ($count_display) {
$out .= "<br>";
}
$count_display++;
if (isset($searchopt[$ID]['toadd']) && isset($searchopt[$ID]['toadd'][$split2[0]])) {
$out .= $searchopt[$ID]['toadd'][$split2[0]];
} else {
$number = str_replace(' ', ' ', Html::formatNumber($split2[0]));
$out .= Dropdown::getValueWithUnit($number, $unit);
}
}
}
return $out;
}
$number = str_replace(' ', ' ', Html::formatNumber($data[$NAME . $num]));
return Dropdown::getValueWithUnit($number, $unit);
case "bool":
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$split2 = self::explodeWithID("\$\$", $split[$k]);
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= Dropdown::getValueWithUnit(Dropdown::getYesNo($split2[0]), $unit);
}
}
return $out;
}
return Dropdown::getValueWithUnit(Dropdown::getYesNo($data[$NAME . $num]), $unit);
case "right":
return Profile::getRightValue($data[$NAME . $num]);
case "itemtypename":
if ($obj = getItemForItemtype($data[$NAME . $num])) {
return $obj->getTypeName();
}
return "";
case "language":
if (isset($CFG_GLPI['languages'][$data[$NAME . $num]])) {
return $CFG_GLPI['languages'][$data[$NAME . $num]][0];
}
return __('Default value');
}
}
// Manage items with need group by / group_concat
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
$separate = '<br>';
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = '<hr>';
}
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
if ($count_display) {
$out .= $separate;
}
$withoutid = self::explodeWithID("\$\$", $split[$k]);
$count_display++;
// Get specific display if available
$itemtype = getItemTypeForTable($table);
if ($item = getItemForItemtype($itemtype)) {
$tmpdata = array($field => $withoutid[0]);
$specific = $item->getSpecificValueToDisplay($field, $tmpdata, array('html' => true));
}
if (!empty($specific)) {
$out .= $specific;
} else {
$out .= Dropdown::getValueWithUnit($withoutid[0], $unit);
}
}
}
return $out;
}
// Get specific display if available
$itemtype = getItemTypeForTable($table);
if ($item = getItemForItemtype($itemtype)) {
$tmpdata = array($field => $data[$NAME . $num]);
if (isset($searchopt[$ID]['additionalfields']) && count($searchopt[$ID]['additionalfields'])) {
foreach ($searchopt[$ID]['additionalfields'] as $key) {
$tmpdata[$key] = $data[$NAME . $num . '_' . $key];
}
}
$specific = $item->getSpecificValueToDisplay($field, $tmpdata, array('html' => true));
if (!empty($specific)) {
return $specific;
}
}
// Manage auto CONCAT id
$split = self::explodeWithID('$$', $data[$NAME . $num]);
$split[0] = trim($split[0]);
if (isset($searchopt[$ID]['toadd']) && isset($searchopt[$ID]['toadd'][$split[0]])) {
return $searchopt[$ID]['toadd'][$split[0]];
}
// Empty is 0 or empty
if (empty($split[0]) && isset($searchopt[$ID]['emptylabel'])) {
return $searchopt[$ID]['emptylabel'];
}
return Dropdown::getValueWithUnit($split[0], $unit);
}
/**
* Print a nice HTML head for help page
*
* @param $title title of the page
* @param $url not used anymore (default '')
**/
static function helpHeader($title, $url = '')
{
global $CFG_GLPI, $HEADER_LOADED, $PLUGIN_HOOKS;
// Print a nice HTML-head for help page
if ($HEADER_LOADED) {
return;
}
$HEADER_LOADED = true;
self::includeHeader($title);
// Body
$body_class = "layout_" . $_SESSION['glpilayout'];
if (strpos($_SERVER['REQUEST_URI'], "form.php") !== false && isset($_GET['id']) && $_GET['id'] > 0) {
if (!CommonGLPI::isLayoutExcludedPage()) {
$body_class .= " form";
} else {
$body_class = "";
}
}
echo "<body class='{$body_class}'>";
// Main Headline
echo "<div id='header'>";
echo "<div id='header_top'>";
echo "<div id='c_logo'>";
echo "<a href='" . $CFG_GLPI["root_doc"] . "/front/helpdesk.public.php' accesskey='1' title=\"" . __s('Home') . "\"><span class='invisible'>Logo</span></a>";
echo "</div>";
// Les préférences + lien déconnexion
echo "<div id='c_preference' >";
echo "<ul>";
echo "<li id='deconnexion'>";
echo "<a href='" . $CFG_GLPI["root_doc"] . "/front/logout.php";
/// logout witout noAuto login for extauth
if (isset($_SESSION['glpiextauth']) && $_SESSION['glpiextauth']) {
echo "?noAUTO=1";
}
echo "' title=\"" . __s('Logout') . "\">";
// check user id : header used for display messages when session logout
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/logout.png' title=\"" . __s('Logout') . "\" alt=\"" . __s('Logout') . "\" class='button-icon'>";
echo "</a>";
echo "</li>\n";
echo "<li id='preferences_link'><a href='" . $CFG_GLPI["root_doc"] . "/front/preference.php' title=\"" . __s('My settings') . "\">";
echo "<span id='preferences_icon' title=\"" . __s('My settings') . "\" alt=\"" . __s('My settings') . "\" class='button-icon' /></span>";
// check user id : header used for display messages when session logout
if (Session::getLoginUserID()) {
echo "<span id='myname'>";
echo formatUserName(0, $_SESSION["glpiname"], $_SESSION["glpirealname"], $_SESSION["glpifirstname"], 0, 20);
echo "</span>";
}
echo "</a></li>";
echo "<li>";
Ajax::createIframeModalWindow('loadbookmark', $CFG_GLPI["root_doc"] . "/front/bookmark.php?action=load", array('title' => __('Load a bookmark'), 'reloadonclose' => true));
echo "<a href='#' onClick=\"" . Html::jsGetElementbyID('loadbookmark') . ".dialog('open');\">";
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/bookmark.png' title=\"" . __s('Load a bookmark') . "\" alt=\"" . __s('Load a bookmark') . "\" class='button-icon'>";
echo "</a></li>";
echo "<li id='help_link'>" . "<a href='" . (empty($CFG_GLPI["helpdesk_doc_url"]) ? "http://glpi-project.org/help-helpdesk" : $CFG_GLPI["helpdesk_doc_url"]) . "' target='_blank' title=\"" . __s('Help') . "\">" . "<img src='" . $CFG_GLPI["root_doc"] . "/pics/help.png' title=\"" . __s('Help') . "\" alt=\"" . __s('Help') . "\" class='button-icon'>";
"</a></li>";
echo "</ul>";
echo "</div>";
//-- Le moteur de recherche --
echo "<div id='c_recherche'></div>";
echo "</div>";
//-- Le menu principal --
echo "<div id='c_menu'>";
echo "<ul id='menu'>";
// Build the navigation-elements
// Home
echo "<li id='menu1'>";
echo "<a href='" . $CFG_GLPI["root_doc"] . "/front/helpdesk.public.php' title=\"" . __s('Home') . "\" class='itemP'>" . __('Home') . "</a>";
echo "</li>";
// Create ticket
if (Session::haveRight("ticket", CREATE)) {
echo "<li id='menu2'>";
echo "<a href='" . $CFG_GLPI["root_doc"] . "/front/helpdesk.public.php?create_ticket=1' " . "title=\"" . __s('Create a ticket') . "\" class='itemP'>" . __('Create a ticket') . "</a>";
echo "</li>";
}
// Suivi ticket
if (Session::haveRight("ticket", Ticket::READMY) || Session::haveRight("followup", TicketFollowup::SEEPUBLIC)) {
echo "<li id='menu3'>";
echo "<a href='" . $CFG_GLPI["root_doc"] . "/front/ticket.php' title=\"" . __s('Ticket followup') . "\" class='itemP'>" . _n('Ticket', 'Tickets', Session::getPluralNumber()) . "</a>";
echo "</li>";
}
// Reservation
if (Session::haveRight("reservation", ReservationItem::RESERVEANITEM)) {
echo "<li id='menu4'>";
echo "<a href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.php' title=\"" . _sn('Reservation', 'Reservations', Session::getPluralNumber()) . "\" class='itemP'>" . _n('Reservation', 'Reservations', Session::getPluralNumber()) . "</a>";
echo "</li>";
}
// FAQ
if (Session::haveRight('knowbase', KnowbaseItem::READFAQ)) {
echo "<li id='menu5' >";
echo "<a href='" . $CFG_GLPI["root_doc"] . "/front/helpdesk.faq.php' title=\"" . __s('FAQ') . "\" class='itemP'>" . __('FAQ') . "</a>";
echo "</li>";
}
// PLUGINS
$plugins = array();
if (isset($PLUGIN_HOOKS["helpdesk_menu_entry"]) && count($PLUGIN_HOOKS["helpdesk_menu_entry"])) {
foreach ($PLUGIN_HOOKS["helpdesk_menu_entry"] as $plugin => $active) {
if ($active) {
$plugins[$plugin] = Plugin::getInfo($plugin);
}
}
}
if (isset($plugins) && count($plugins) > 0) {
$list = array();
foreach ($plugins as $key => $val) {
$list[$key] = $val["name"];
}
asort($list);
echo "<li id='menu5' onmouseover=\"javascript:menuAff('menu5','menu');\">";
echo "<a href='#' title=\"" . _sn('Plugin', 'Plugins', Session::getPluralNumber()) . "\" class='itemP'>" . __('Plugins') . "</a>";
// default none
echo "<ul class='ssmenu'>";
// list menu item
foreach ($list as $key => $val) {
$link = "";
if (is_string($PLUGIN_HOOKS["helpdesk_menu_entry"][$key])) {
$link = $PLUGIN_HOOKS["helpdesk_menu_entry"][$key];
}
echo "<li><a href='" . $CFG_GLPI["root_doc"] . "/plugins/" . $key . $link . "'>" . $plugins[$key]["name"] . "</a></li>\n";
}
echo "</ul></li>";
}
echo "</ul>";
echo "</div>";
// End navigation bar
// End headline
// Le fil d ariane
echo "<div id='c_ssmenu2'>";
echo "<ul>";
echo "<li class='breadcrumb_item'>" . "<a href='" . $CFG_GLPI["root_doc"] . "/front/helpdesk.public.php' title=\"" . __s('Home') . "\">" . __('Home') . "</a></li>";
if (TicketValidation::getValidateRights()) {
$opt = array();
$opt['reset'] = 'reset';
$opt['criteria'][0]['field'] = 55;
// validation status
$opt['criteria'][0]['searchtype'] = 'equals';
$opt['criteria'][0]['value'] = TicketValidation::WAITING;
$opt['criteria'][0]['link'] = 'AND';
$opt['criteria'][1]['field'] = 59;
// validation aprobator
$opt['criteria'][1]['searchtype'] = 'equals';
$opt['criteria'][1]['value'] = Session::getLoginUserID();
$opt['criteria'][1]['link'] = 'AND';
$url_validate = $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($opt, '&');
$pic_validate = "<a href='{$url_validate}'>" . "<img title=\"" . __s('Ticket waiting for your approval') . "\" alt=\"" . __s('Ticket waiting for your approval') . "\" src='" . $CFG_GLPI["root_doc"] . "/pics/menu_showall.png' class='pointer'></a>";
echo "<li class='icons_block'>{$pic_validate}</li>\n";
}
if (Session::haveRight('ticket', CREATE) && strpos($_SERVER['PHP_SELF'], "ticket")) {
echo "<li class='icons_block'><a href='" . $CFG_GLPI["root_doc"] . "/front/helpdesk.public.php?create_ticket=1'>";
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/menu_add.png' title=\"" . __s('Add') . "\" alt=\"" . __s('Add') . "\" class='pointer'></a></li>";
}
// check user id : header used for display messages when session logout
if (Session::getLoginUserID()) {
self::showProfileSelecter($CFG_GLPI["root_doc"] . "/front/helpdesk.public.php");
}
echo "</ul></div>";
echo "</div>";
// fin header
echo "<div id='page' >";
// call static function callcron() every 5min
CronTask::callCron();
self::displayMessageAfterRedirect();
}
/**
* Generic Function to display Items
*
* @param $itemtype item type
* @param $ID ID of the SEARCH_OPTION item
* @param $data array containing data results
* @param $num item num in the request
* @param $meta is a meta item ?
*
* @return string to print
**/
static function giveItem($itemtype, $ID, $data, $num, $meta = 0)
{
global $CFG_GLPI, $LANG;
$searchopt =& self::getOptions($itemtype);
if (isset($CFG_GLPI["union_search_type"][$itemtype]) && $CFG_GLPI["union_search_type"][$itemtype] == $searchopt[$ID]["table"]) {
return self::giveItem($data["TYPE"], $ID, $data, $num, $meta);
}
// Plugin can override core definition for its type
if ($plug = isPluginItemType($itemtype)) {
$function = 'plugin_' . $plug['plugin'] . '_giveItem';
if (function_exists($function)) {
$out = $function($itemtype, $ID, $data, $num);
if (!empty($out)) {
return $out;
}
}
}
$NAME = "ITEM_";
if ($meta) {
$NAME = "META_";
}
$table = $searchopt[$ID]["table"];
$field = $searchopt[$ID]["field"];
$linkfield = $searchopt[$ID]["linkfield"];
switch ($table . '.' . $field) {
case "glpi_users.name":
// USER search case
if ($itemtype != 'User' && isset($searchopt[$ID]["forcegroupby"]) && $searchopt[$ID]["forcegroupby"]) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
$added = array();
for ($k = 0; $k < count($split); $k++) {
if ($split[$k] > 0) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
if ($itemtype == 'Ticket') {
$userdata = getUserName($split[$k], 2);
$out .= $userdata['name'] . " " . showToolTip($userdata["comment"], array('link' => $userdata["link"], 'display' => false));
} else {
$out .= getUserName($split[$k], 1);
}
}
}
// Manage alternative_email for tickets_users
if ($itemtype == 'Ticket' && isset($data[$NAME . $num . '_2'])) {
$split = explode("\$\$\$\$", $data[$NAME . $num . '_2']);
for ($k = 0; $k < count($split); $k++) {
$split2 = explode(" ", $split[$k]);
if (count($split2) == 2 && $split2[0] == 0 && !empty($split2[1])) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= "<a href='mailto:" . $split2[1] . "'>" . $split2[1] . "</a>";
}
}
}
return $out;
}
if ($itemtype != 'User') {
$toadd = '';
if ($itemtype == 'Ticket' && $data[$NAME . $num . "_3"] > 0) {
$userdata = getUserName($data[$NAME . $num . "_3"], 2);
$toadd = " " . showToolTip($userdata["comment"], array('link' => $userdata["link"], 'display' => false));
}
return formatUserName($data[$NAME . $num . "_3"], $data[$NAME . $num], $data[$NAME . $num . "_2"], $data[$NAME . $num . "_4"], 1) . $toadd;
}
break;
case "glpi_profiles.interface":
return Profile::getInterfaceName($data[$NAME . $num]);
case "glpi_profiles.name":
if ($itemtype == 'User' && $ID == 20) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$split2 = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$split3 = explode("\$\$\$\$", $data[$NAME . $num . "_3"]);
$count_display = 0;
$added = array();
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$text = $split[$k] . " - " . Dropdown::getDropdownName('glpi_entities', $split2[$k]);
if ($split3[$k]) {
$text .= " (R)";
}
if (!in_array($text, $added)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $text;
$added[] = $text;
}
}
}
return $out;
}
break;
case "glpi_complete_entities.completename":
if ($itemtype == 'User') {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$split2 = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$split3 = explode("\$\$\$\$", $data[$NAME . $num . "_3"]);
$added = array();
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$text = $split[$k] . " - " . Dropdown::getDropdownName('glpi_profiles', $split2[$k]);
if ($split3[$k]) {
$text .= " (R)";
}
if (!in_array($text, $added)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $text;
$added[] = $text;
}
}
}
return $out;
}
break;
case "glpi_entities.completename":
if ($data[$NAME . $num . "_2"] == 0) {
// Set name for Root entity
$data[$NAME . $num] = $LANG['entity'][2];
}
break;
case "glpi_documenttypes.icon":
if (!empty($data[$NAME . $num])) {
return "<img class='middle' alt='' src='" . $CFG_GLPI["typedoc_icon_dir"] . "/" . $data[$NAME . $num] . "'>";
}
return " ";
case "glpi_documents.filename":
$doc = new Document();
if ($doc->getFromDB($data['id'])) {
return $doc->getDownloadLink();
}
return NOT_AVAILABLE;
case "glpi_deviceharddrives.specificity":
case "glpi_devicememories.specificity":
case "glpi_deviceprocessors.specificity":
return $data[$NAME . $num];
case "glpi_networkports.mac":
$out = "";
if ($itemtype == 'Computer') {
$displayed = array();
if (!empty($data[$NAME . $num . "_2"])) {
$split = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
$lowstr = utf8_strtolower($split[$k]);
if (strlen(trim($split[$k])) > 0 && !in_array($lowstr, $displayed)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $split[$k];
$displayed[] = $lowstr;
}
}
if (!empty($data[$NAME . $num])) {
$out .= "<br>";
}
}
if (!empty($data[$NAME . $num])) {
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
$lowstr = utf8_strtolower($split[$k]);
if (strlen(trim($split[$k])) > 0 && !in_array($lowstr, $displayed)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $split[$k];
$displayed[] = $lowstr;
}
}
}
return $out;
}
break;
case "glpi_contracts.duration":
case "glpi_contracts.notice":
case "glpi_contracts.periodicity":
case "glpi_contracts.billing":
if (!empty($data[$NAME . $num])) {
$split = explode('$$$$', $data[$NAME . $num]);
$output = "";
foreach ($split as $duration) {
$output .= (empty($output) ? '' : '<br>') . $duration . " " . $LANG['financial'][57];
}
return $output;
}
return " ";
case "glpi_contracts.renewal":
return Contract::getContractRenewalName($data[$NAME . $num]);
case "glpi_infocoms.sink_time":
if (!empty($data[$NAME . $num])) {
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= empty($out) ? '' : '<br>';
if ($val > 0) {
$out .= $val . " " . $LANG['financial'][9];
}
}
return $out;
}
return " ";
case "glpi_infocoms.warranty_duration":
if (!empty($data[$NAME . $num])) {
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= empty($out) ? '' : '<br>';
if ($val > 0) {
$out .= $val . " " . $LANG['financial'][57];
}
if ($val < 0) {
$out .= $LANG['financial'][2];
}
}
return $out;
}
return " ";
case "glpi_infocoms.sink_type":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . Infocom::getAmortTypeName($val);
}
return $out;
case "glpi_infocoms.alert":
if ($data[$NAME . $num] == pow(2, Alert::END)) {
return $LANG['financial'][80];
}
return "";
case "glpi_contracts.alert":
switch ($data[$NAME . $num]) {
case pow(2, Alert::END):
return $LANG['buttons'][32];
case pow(2, Alert::NOTICE):
return $LANG['financial'][10];
case pow(2, Alert::END) + pow(2, Alert::NOTICE):
return $LANG['buttons'][32] . " + " . $LANG['financial'][10];
}
return "";
case "glpi_tickets_tickets.tickets_id_1":
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$split2 = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$displayed = array();
for ($k = 0; $k < count($split); $k++) {
$linkid = $split[$k] == $data['id'] ? $split2[$k] : $split[$k];
if ($linkid > 0 && !isset($displayed[$linkid])) {
$text = $linkid . " - " . Dropdown::getDropdownName('glpi_tickets', $linkid);
if (count($displayed)) {
$out .= "<br>";
}
$displayed[$linkid] = $linkid;
$out .= $text;
}
}
return $out;
case "glpi_tickets.count":
if ($data[$NAME . $num] > 0 && haveRight("show_all_ticket", "1")) {
if ($itemtype == 'User') {
$options['field'][0] = 4;
$options['searchtype'][0] = 'equals';
$options['contains'][0] = $data['id'];
$options['link'][0] = 'AND';
$options['field'][1] = 22;
$options['searchtype'][1] = 'equals';
$options['contains'][1] = $data['id'];
$options['link'][1] = 'OR';
$options['field'][2] = 5;
$options['searchtype'][2] = 'equals';
$options['contains'][2] = $data['id'];
$options['link'][2] = 'OR';
} else {
$options['field'][0] = 12;
$options['searchtype'][0] = 'equals';
$options['contains'][0] = 'all';
$options['link'][0] = 'AND';
$options['itemtype2'][0] = $itemtype;
$options['field2'][0] = self::getOptionNumber($itemtype, 'name');
$options['searchtype2'][0] = 'equals';
$options['contains2'][0] = $data['id'];
$options['link2'][0] = 'AND';
}
$options['reset'] = 'reset';
$out = "<a id='ticket{$itemtype}" . $data['id'] . "' ";
$out .= "href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . append_params($options, '&') . "\">";
$out .= $data[$NAME . $num] . "</a>";
} else {
$out = $data[$NAME . $num];
}
return $out;
case "glpi_softwarelicenses.number":
if ($data[$NAME . $num . "_2"] == -1) {
return $LANG['software'][4];
}
if (empty($data[$NAME . $num])) {
return 0;
}
return $data[$NAME . $num];
case "glpi_auth_tables.name":
return Auth::getMethodName($data[$NAME . $num], $data[$NAME . $num . "_2"], 1, $data[$NAME . $num . "_3"] . $data[$NAME . $num . "_4"]);
case "glpi_reservationitems.comment":
if (empty($data[$NAME . $num])) {
return "<a title=\"" . $LANG['reservation'][22] . "\"\n href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.form.php?id=" . $data["refID"] . "' >" . $LANG['common'][49] . "</a>";
}
return "<a title=\"" . $LANG['reservation'][22] . "\"\n href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.form.php?id=" . $data['refID'] . "' >" . resume_text($data[$NAME . $num]) . "</a>";
case 'glpi_notifications.mode':
return Notification::getMode($data[$NAME . $num]);
case 'glpi_notifications.event':
$item = NotificationTarget::getInstanceByType($data['itemtype']);
if ($item) {
$events = $item->getAllEvents();
return $events[$data[$NAME . $num]];
}
return '';
case 'glpi_crontasks.description':
$tmp = new CronTask();
return $tmp->getDescription($data['id']);
case 'glpi_crontasks.state':
return CronTask::getStateName($data[$NAME . $num]);
case 'glpi_crontasks.mode':
return CronTask::getModeName($data[$NAME . $num]);
case 'glpi_crontasks.itemtype':
if ($plug = isPluginItemType($data[$NAME . $num])) {
return $plug['plugin'];
}
return '';
case 'glpi_tickets.status':
$status = Ticket::getStatus($data[$NAME . $num]);
return "<img src=\"" . $CFG_GLPI["root_doc"] . "/pics/" . $data[$NAME . $num] . ".png\"\n alt=\"{$status}\" title=\"{$status}\"> {$status}";
case 'glpi_tickets.type':
return Ticket::getTicketTypeName($data[$NAME . $num]);
case 'glpi_tickets.priority':
return Ticket::getPriorityName($data[$NAME . $num]);
case 'glpi_tickets.urgency':
return Ticket::getUrgencyName($data[$NAME . $num]);
case 'glpi_tickets.impact':
return Ticket::getImpactName($data[$NAME . $num]);
case 'glpi_tickets.items_id':
if (!empty($data[$NAME . $num . "_2"]) && class_exists($data[$NAME . $num . "_2"])) {
$item = new $data[$NAME . $num . "_2"]();
if ($item->getFromDB($data[$NAME . $num])) {
return $item->getLink(true);
}
}
return ' ';
case 'glpi_tickets.name':
$link = getItemTypeFormURL('Ticket');
$out = "<a id='ticket" . $data[$NAME . $num . "_2"] . "' href=\"" . $link;
$out .= strstr($link, '?') ? '&' : '?';
$out .= 'id=' . $data[$NAME . $num . "_2"];
// Force solution tab if solved
if ($data[$NAME . $num . "_4"] == 'solved') {
$out .= "&forcetab=4";
}
$out .= "\">" . $data[$NAME . $num];
if ($_SESSION["glpiis_ids_visible"] || empty($data[$NAME . $num])) {
$out .= " (" . $data[$NAME . $num . "_2"] . ")";
}
$out .= "</a>";
$out .= showToolTip(nl2br($data[$NAME . $num . "_3"]), array('applyto' => 'ticket' . $data[$NAME . $num . "_2"], 'display' => false));
return $out;
case "glpi_tickets.due_date":
// No due date in waiting status
if ($data[$NAME . $num . '_2'] == 'waiting') {
$data[$NAME . $num] = "";
}
break;
case 'glpi_ticketvalidations.status':
case "glpi_tickets.global_validation":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$status = TicketValidation::getStatus($val);
$bgcolor = TicketValidation::getStatusColor($val);
$out .= (empty($out) ? '' : '<br>') . "<div style=\"background-color:" . $bgcolor . ";\">" . $status . '</div>';
}
return $out;
case 'glpi_ticketsatisfactions.type':
return TicketSatisfaction::getTypeInquestName($data[$NAME . $num]);
case 'glpi_ticketsatisfactions.satisfaction':
return TicketSatisfaction::displaySatisfaction($data[$NAME . $num]);
case 'glpi_notimportedemails.reason':
return NotImportedEmail::getReason($data[$NAME . $num]);
case 'glpi_notimportedemails.messageid':
$clean = array('<' => '', '>' => '');
return strtr($data[$NAME . $num], $clean);
case 'glpi_fieldunicities.fields':
$values = explode(',', $data[$NAME . $num]);
$item = new $data['ITEMTYPE']();
$message = array();
foreach ($values as $field) {
$table = getTableNameForForeignKeyField($field);
if ($table != '') {
$searchOption = $item->getSearchOptionByField('field', 'name', $table);
} else {
$searchOption = $item->getSearchOptionByField('field', $field);
}
$message[] = $searchOption['name'];
}
return implode(',', $message);
}
//// Default case
// Link with plugin tables : need to know left join structure
if (preg_match("/^glpi_plugin_([a-z0-9]+)/", $table . '.' . $field, $matches)) {
if (count($matches) == 2) {
$plug = $matches[1];
$function = 'plugin_' . $plug . '_giveItem';
if (function_exists($function)) {
$out = $function($itemtype, $ID, $data, $num);
if (!empty($out)) {
return $out;
}
}
}
}
$unit = '';
if (isset($searchopt[$ID]['unit'])) {
$unit = $searchopt[$ID]['unit'];
}
// Preformat items
if (isset($searchopt[$ID]["datatype"])) {
switch ($searchopt[$ID]["datatype"]) {
case "itemlink":
if (!empty($data[$NAME . $num . "_2"])) {
if (isset($searchopt[$ID]["itemlink_type"])) {
$link = getItemTypeFormURL($searchopt[$ID]["itemlink_type"]);
} else {
$link = getItemTypeFormURL($itemtype);
}
$out = "<a id='" . $itemtype . "_" . $data[$NAME . $num . "_2"] . "' href=\"" . $link;
$out .= strstr($link, '?') ? '&' : '?';
$out .= 'id=' . $data[$NAME . $num . "_2"] . "\">" . $data[$NAME . $num] . $unit;
if ($_SESSION["glpiis_ids_visible"] || empty($data[$NAME . $num])) {
$out .= " (" . $data[$NAME . $num . "_2"] . ")";
}
$out .= "</a>";
return $out;
}
if (isset($searchopt[$ID]["itemlink_type"])) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
$separate = '<br>';
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = '<hr>';
}
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$split2 = explode("\$\$", $split[$k]);
if (isset($split2[1]) && $split2[1] > 0) {
if ($count_display) {
$out .= $separate;
}
$count_display++;
$page = getItemTypeFormURL($searchopt[$ID]["itemlink_type"]);
$page .= strpos($page, '?') ? '&id' : '?id';
$out .= "<a id='" . $searchopt[$ID]["itemlink_type"] . "_" . $data['id'] . "_" . $split2[1] . "' href='{$page}=" . $split2[1] . "'>" . $split2[0] . $unit;
if ($_SESSION["glpiis_ids_visible"] || empty($split2[0])) {
$out .= " (" . $split2[1] . ")";
}
$out .= "</a>";
}
}
}
return $out;
}
break;
case "text":
$separate = '<br>';
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = '<hr>';
}
$text = str_replace('$$$$', $separate, nl2br($data[$NAME . $num]));
if (isset($searchopt[$ID]['htmltext']) && $searchopt[$ID]['htmltext']) {
$text = html_clean(unclean_cross_side_scripting_deep($text));
}
return $text;
case "date":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . convDate($val);
}
return $out;
case "datetime":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . convDateTime($val);
}
return $out;
case "timestamp":
$withseconds = false;
if (isset($searchopt[$ID]['withseconds'])) {
$withseconds = $searchopt[$ID]['withseconds'];
}
return timestampToString($data[$NAME . $num], $withseconds);
case "date_delay":
$split = explode('$$$$', $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
if (strpos($val, ',')) {
list($dat, $dur) = explode(',', $val);
if (!empty($dat)) {
$out .= (empty($out) ? '' : '<br>') . getWarrantyExpir($dat, $dur);
}
}
}
return empty($out) ? " " : $out;
case "email":
$email = trim($data[$NAME . $num]);
if (!empty($email)) {
return "<a href='mailto:{$email}'>{$email}</a>";
}
return " ";
case "weblink":
$orig_link = trim($data[$NAME . $num]);
if (!empty($orig_link)) {
// strip begin of link
$link = preg_replace('/https?:\\/\\/(www[^\\.]*\\.)?/', '', $orig_link);
$link = preg_replace('/\\/$/', '', $link);
if (utf8_strlen($link) > $CFG_GLPI["url_maxlength"]) {
$link = utf8_substr($link, 0, $CFG_GLPI["url_maxlength"]) . "...";
}
return "<a href=\"" . formatOutputWebLink($orig_link) . "\" target='_blank'>{$link}</a>";
}
return " ";
case "number":
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= str_replace(' ', ' ', formatNumber($split[$k], false, 0)) . $unit;
}
}
return $out;
}
return str_replace(' ', ' ', formatNumber($data[$NAME . $num], false, 0)) . $unit;
case "decimal":
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= str_replace(' ', ' ', formatNumber($split[$k])) . $unit;
}
}
return $out;
}
return str_replace(' ', ' ', formatNumber($data[$NAME . $num])) . $unit;
case "bool":
return Dropdown::getYesNo($data[$NAME . $num]) . $unit;
case "right":
return Profile::getRightValue($data[$NAME . $num]);
case "itemtypename":
if (class_exists($data[$NAME . $num])) {
$obj = new $data[$NAME . $num]();
return $obj->getTypeName();
}
return "";
case "language":
if (isset($CFG_GLPI['languages'][$data[$NAME . $num]])) {
return $CFG_GLPI['languages'][$data[$NAME . $num]][0];
}
return $LANG['setup'][46];
}
}
// Manage items with need group by / group_concat
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
$separate = '<br>';
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = '<hr>';
}
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
if ($count_display) {
$out .= $separate;
}
$count_display++;
$out .= $split[$k] . $unit;
}
}
return $out;
}
return $data[$NAME . $num] . $unit;
}
