public function reply($app, $id)
{
if (!$app->user->isLoggedIn()) {
$app->output->redirect('/');
}
try {
$id_dec = $app->hashids->decrypt($id);
$ticket = SupportTicket::find('first', ['conditions' => ['id = ? AND status != ?', $id_dec, SupportTicket::STATUS_CLOSED], 'include' => ['user']]);
if (!$ticket || !($app->user->isRank('Support Technician') || $app->user->id == $ticket->user_id)) {
$app->output->redirect('/support');
}
$request = $app->router->flight->request();
$reply = SupportReply::create(['support_id' => $ticket->id, 'user_id' => $app->user->id, 'body' => $request->data->body ? $request->data->body : '']);
$reply->reload();
$ticket->last_reply = $reply->created_at;
$ticket->status = $app->user->isRank('Support Technician') && $app->user->id != $ticket->user_id ? SupportTicket::STATUS_CUSTOMERREPLY : SupportTicket::STATUS_STAFFREPLY;
$ticket->save();
if ($ticket->status == SupportTicket::STATUS_CUSTOMERREPLY) {
$notification = Notification::create(['user_id' => $app->user->id, 'receiver_id' => $ticket->user_id, 'title' => 'SUPPORT', 'body' => 'A staff member has responded to your open support ticket ([#' . $app->hashids->encrypt($ticket->id) . '](' . $app->config->get('core.url') . '/support/view/' . $app->hashids->encrypt($ticket->id) . ')).']);
} else {
if ($ticket->status == SupportTicket::STATUS_STAFFREPLY) {
$replies = SupportReply::find('all', ['conditions' => ['support_id = ?', $ticket->id], 'order' => 'id ASC']);
$ticket_user = $ticket->user_id;
$staff = array_filter(array_unique(array_map(function ($reply) {
return $reply->user_id;
}, $replies)), function ($staff_member) use($ticket_user) {
return $staff_member != $ticket_user;
});
foreach ($staff as $idx => $staff_member) {
$notification = Notification::create(['user_id' => $ticket->user_id, 'receiver_id' => $staff_member, 'title' => 'SUPPORT', 'body' => 'A user has responded to an open support ticket ([#' . $app->hashids->encrypt($ticket->id) . '](' . $app->config->get('core.url') . '/support/view/' . $app->hashids->encrypt($ticket->id) . ')) that you have addressed.']);
}
}
}
$app->output->redirect('/support/view/' . $id);
} catch (Hashids_Invalid $e) {
$app->logger->log('SupportTicket ID given was invalid', 'ERROR', array('object' => 'SupportTicket', 'id' => $id, 'pathway' => 'reply'), 'user');
$app->output->notFound();
}
}
public function manageTickets($app)
{
if (!$app->user->isLoggedIn() || !$app->user->isRank('Support Technician')) {
$app->logger->log('Unauthorized access to Admin CP', 'ALERT', array(), 'admin');
$app->output->redirect('/');
}
$tickets = SupportTicket::find('all', array('order' => 'last_reply DESC'));
$app->output->addBreadcrumb('admin', 'Dashboard');
$app->output->addBreadcrumb('admin/tickets', 'Manage Support Tickets');
$app->output->setTitle('Manage Support Tickets');
$app->output->setActiveTab('admin');
$app->output->render('admin.tickets', ['tickets' => $tickets]);
}
