function saveDraft()
{
$this->removeDraft(FSS_Input::getInt('draft'));
$ticketid = FSS_Input::getInt('ticketid');
$reply_type = FSS_Input::getCmd('reply_type');
$user_message = FSS_Input::getBBCode('body');
$subject = FSS_Input::getString('subject');
$ticket = new SupportTicket();
if (!$ticket->load($ticketid)) {
exit;
}
$user_id = JFactory::getUser()->id;
$message_id = $ticket->addMessage($user_message, $subject, $user_id, TICKET_MESSAGE_DRAFT);
$link = FSSRoute::_('index.php?option=com_fss&view=admin_support&layout=ticket&ticketid=' . $ticket->id, false);
JFactory::getApplication()->redirect($link);
}
function doTickets()
{
$db = JFactory::getDBO();
$import_limit = 100;
if ($this->offset < 1) {
$db->setQuery("TRUNCATE #__fss_ticket_ticket");
$db->Query();
$db->setQuery("TRUNCATE #__fss_ticket_messages");
$db->Query();
}
$qry = "SELECT hu.*, u.username FROM {$this->sp}_huruhelpdesk_users as hu LEFT JOIN {$this->sp}_users as u ON hu.joomla_id = u.id WHERE isrep = 1";
$db->setQuery($qry);
$reps = $db->loadObjectList('id');
$rep_jid = $db->loadObjectList('username');
$qry = "SELECT * FROM {$this->sp}_huruhelpdesk_problems LIMIT {$this->offset}, {$import_limit}";
$db->setQuery($qry);
$problems = $db->loadObjectList();
$missing_rep = array();
foreach ($problems as $problem) {
$ticket = new SupportTicket();
$data = array();
$data['id'] = $problem->id;
$data['ticket_status_id'] = $problem->status;
$data['title'] = $problem->title;
$data['opened'] = $problem->start_date;
$data['lastupdate'] = $problem->start_date;
$data['ticket_pri_id'] = $problem->priority;
$data['ticket_cat_id'] = $problem->category;
$data['closed'] = $problem->close_date;
$data['timetaken'] = $problem->time_spent;
$data['user_id'] = static::getUser($problem->uid);
$data['admin_id'] = 0;
if (!array_key_exists($problem->rep, $reps)) {
$missing_rep[$problem->rep] = "Missing Rep : {$problem->rep}";
} else {
$admin = $reps[$problem->rep];
if ($admin->username) {
$data['admin_id'] = static::getUser($admin->username);
} else {
$missing_rep[$problem->rep] = "No User for Rep : {$problem->rep}, Joomla User ID : {$admin->joomla_id}";
}
}
$ticket->create($data);
$mid = $ticket->addMessage($problem->description, "Problem", $data['user_id']);
$db->setQuery("UPDATE #__fss_ticket_messages SET posted = '{$problem->start_date}' WHERE id = " . $mid);
$db->Query();
$qry = "SELECT * FROM {$this->sp}_huruhelpdesk_notes WHERE id = '{$problem->id}' ORDER BY adddate ASC";
$db->setQuery($qry);
$notes = $db->loadObjectList();
$last_date = $problem->close_date ? $problem->close_date : $problem->start_date;
foreach ($notes as $note) {
$type = TICKET_MESSAGE_USER;
if (array_key_exists($note->uid, $rep_jid)) {
$type = TICKET_MESSAGE_ADMIN;
}
if ($note->priv) {
$type = TICKET_MESSAGE_PRIVATE;
}
$mid = $ticket->addMessage($note->note, "", static::getUser($note->uid), $type);
$db->setQuery("UPDATE #__fss_ticket_messages SET posted = '{$note->adddate}' WHERE id = " . $mid);
$db->Query();
$last_date = $note->adddate;
}
// missing from problems
/*
uemail
ulocation
uphone
*/
if ($problem->solution != "") {
$mid = $ticket->addMessage($problem->solution, "Solution", $data['admin_id'], TICKET_MESSAGE_ADMIN);
$db->setQuery("UPDATE #__fss_ticket_messages SET posted = '{$problem->close_date}' WHERE id = " . $mid);
$db->Query();
}
$db->setQuery("UPDATE #__fss_ticket_ticket SET lastupdate = '{$last_date}' WHERE id = " . $problem->id);
$db->Query();
$this->count++;
}
$log = "<h4>Imported {$this->count} tickets, Nos {$this->offset} to " . ($this->offset + $this->count) . "</h4>";
if ($this->count == $import_limit) {
$log .= "<a href='" . JRoute::_("index.php?option=com_fss&view=import&source=huru&offset=" . ($this->offset + $import_limit)) . "'>Run next {$import_limit}</a><Br/>";
}
$log .= "<h3>Missing Rep Lookups</h3>";
$log .= "<pre>" . print_r($missing_rep, true) . "</pre>";
$log .= "<h3>Missing Usernames</h3>";
$log .= "<pre>" . print_r(static::$missing, true) . "</pre>";
return $log;
}
