function run(Model_PreParseRule $filter, CerberusParserMessage $message)
{
$message_headers = $message->headers;
$ticket_fields = DAO_CustomField::getAll();
$params = $filter->actions[self::EXTENSION_ID];
$headers = $params['headers'];
$custom_fields = $params['custom_fields'];
print_r($custom_fields);
foreach ($headers as $idx => $header) {
if ($message_headers[strtolower($header)] != null) {
$header_value = $message_headers[strtolower($header)];
// handle array headers
if (is_array($header_value)) {
$value = DevblocksPlatform::parseCrlfString(implode('\\r\\n', $header_value));
} else {
$value = DevblocksPlatform::parseCrlfString($header_value);
}
// collapse multi-line headers to single line for single-line text fields
if ($ticket_fields[$custom_fields[$idx]]->type == Model_CustomField::TYPE_SINGLE_LINE) {
$message->custom_fields[$custom_fields[$idx]] = trim(implode(' ', $value));
} elseif ($ticket_fields[$custom_fields[$idx]]->type == Model_CustomField::TYPE_MULTI_LINE) {
$message->custom_fields[$custom_fields[$idx]] = trim(implode('\\r\\n', $value));
}
}
}
}
function handleRequest(DevblocksHttpRequest $request)
{
@($reload = DevblocksPlatform::importGPC($_REQUEST['reload'], 'integer', 0));
@($loglevel = DevblocksPlatform::importGPC($_REQUEST['loglevel'], 'integer', 0));
$logger = DevblocksPlatform::getConsoleLog();
$translate = DevblocksPlatform::getTranslationService();
$settings = CerberusSettings::getInstance();
$authorized_ips_str = $settings->get(CerberusSettings::AUTHORIZED_IPS);
$authorized_ips = DevblocksPlatform::parseCrlfString($authorized_ips_str);
$authorized_ip_defaults = DevblocksPlatform::parseCsvString(AUTHORIZED_IPS_DEFAULTS);
$authorized_ips = array_merge($authorized_ips, $authorized_ip_defaults);
@($is_ignoring_wait = DevblocksPlatform::importGPC($_REQUEST['ignore_wait'], 'integer', 0));
$pass = false;
foreach ($authorized_ips as $ip) {
if (substr($ip, 0, strlen($ip)) == substr($_SERVER['REMOTE_ADDR'], 0, strlen($ip))) {
$pass = true;
break;
}
}
if (!$pass) {
echo vsprintf($translate->_('cron.ip_unauthorized'), $_SERVER['REMOTE_ADDR']);
return;
}
$stack = $request->path;
array_shift($stack);
// cron
$job_id = array_shift($stack);
@set_time_limit(0);
// Unlimited (if possible)
$url = DevblocksPlatform::getUrlService();
$timelimit = intval(ini_get('max_execution_time'));
if ($reload) {
$reload_url = sprintf("%s?reload=%d&loglevel=%d&ignore_wait=%d", $url->write('c=cron' . ($job_id ? "&a=" . $job_id : "")), intval($reload), intval($loglevel), intval($is_ignoring_wait));
echo "<HTML>" . "<HEAD>" . "<TITLE></TITLE>" . "<meta http-equiv='Refresh' content='" . intval($reload) . ";" . $reload_url . "'>" . "<meta http-equiv='Content-Type' content='text/html; charset=UTF-8'>" . "</HEAD>" . "<BODY>";
// onload=\"setTimeout(\\\"window.location.replace('".$url->write('c=cron')."')\\\",30);\"
}
// [TODO] Determine if we're on a time limit under 60 seconds
$cron_manifests = DevblocksPlatform::getExtensions('cerberusweb.cron', true, true);
$jobs = array();
if (empty($job_id)) {
// do everything
// Determine who wants to go first by next time and longest waiting
$nexttime = time() + 86400;
if (is_array($cron_manifests)) {
foreach ($cron_manifests as $idx => $instance) {
/* @var $instance CerberusCronPageExtension */
$lastrun = $instance->getParam(CerberusCronPageExtension::PARAM_LASTRUN, 0);
if ($instance->isReadyToRun($is_ignoring_wait)) {
if ($timelimit) {
if ($lastrun < $nexttime) {
$jobs[0] = $cron_manifests[$idx];
$nexttime = $lastrun;
}
} else {
$jobs[] =& $cron_manifests[$idx];
}
}
}
}
} else {
// single job
$manifest = DevblocksPlatform::getExtension($job_id, false, true);
if (empty($manifest)) {
exit;
}
$instance = $manifest->createInstance();
if ($instance) {
if ($instance->isReadyToRun($is_ignoring_wait)) {
$jobs[0] =& $instance;
}
}
}
if (!empty($jobs)) {
foreach ($jobs as $nextjob) {
$nextjob->setParam(CerberusCronPageExtension::PARAM_LOCKED, time());
$nextjob->_run();
}
} elseif ($reload) {
$logger->info(vsprintf($translate->_('cron.nothing_to_do'), intval($reload)));
}
if ($reload) {
echo "</BODY>" . "</HTML>";
}
exit;
}
/**
* Enter description here...
*
* @param CerberusParserMessage $message
* @return integer
*/
public static function parseMessage(CerberusParserMessage $message, $options = array())
{
/*
* options:
* 'no_autoreply'
*/
$logger = DevblocksPlatform::getConsoleLog();
$settings = DevblocksPlatform::getPluginSettingsService();
$helpdesk_senders = CerberusApplication::getHelpdeskSenders();
// Pre-parse mail filters
$pre_filters = Model_PreParseRule::getMatches($message);
if (is_array($pre_filters) && !empty($pre_filters)) {
// Load filter action manifests for reuse
$ext_action_mfts = DevblocksPlatform::getExtensions('cerberusweb.mail_filter.action', false);
// Loop through all matching filters
foreach ($pre_filters as $pre_filter) {
// Do something with matching filter's actions
foreach ($pre_filter->actions as $action_key => $action) {
switch ($action_key) {
case 'blackhole':
return NULL;
break;
case 'redirect':
@($to = $action['to']);
CerberusMail::reflect($message, $to);
return NULL;
break;
case 'bounce':
@($msg = $action['message']);
@($subject = 'Delivery failed: ' . self::fixQuotePrintableString($message->headers['subject']));
// [TODO] Follow the RFC spec on a true bounce
if (null != ($fromAddressInst = CerberusParser::getAddressFromHeaders($message->headers))) {
CerberusMail::quickSend($fromAddressInst->email, $subject, $msg);
}
return NULL;
break;
default:
// Plugin pre-parser filter actions
if (isset($ext_action_mfts[$action_key])) {
if (null != @($ext_action = $ext_action_mfts[$action_key]->createInstance())) {
try {
/* @var $ext_action Extension_MailFilterAction */
$ext_action->run($pre_filter, $message);
} catch (Exception $e) {
}
}
}
break;
}
}
}
}
$headers =& $message->headers;
// From
if (null == ($fromAddressInst = CerberusParser::getAddressFromHeaders($headers))) {
$logger->err("[Parser] 'From' address could not be created.");
return NULL;
}
// To/Cc/Bcc
$to = array();
$sTo = @$headers['to'];
$bIsNew = true;
if (!empty($sTo)) {
// [TODO] Do we still need this RFC address parser?
$to = CerberusParser::parseRfcAddress($sTo);
}
// Subject
// Fix quote printable subject (quoted blocks can appear anywhere in subject)
$sSubject = "";
if (isset($headers['subject']) && !empty($headers['subject'])) {
$sSubject = $headers['subject'];
if (is_array($sSubject)) {
$sSubject = array_shift($sSubject);
}
}
// The subject can still end up empty after QP decode
if (empty($sSubject)) {
$sSubject = "(no subject)";
}
// Date
$iDate = @strtotime($headers['date']);
// If blank, or in the future, set to the current date
if (empty($iDate) || $iDate > time()) {
$iDate = time();
}
// Is banned?
if (1 == $fromAddressInst->is_banned) {
$logger->info("[Parser] Ignoring ticket from banned address: " . $fromAddressInst->email);
return NULL;
}
// Overloadable
$enumSpamTraining = '';
// Message Id / References / In-Reply-To
@($sMessageId = $headers['message-id']);
$body_append_text = array();
$body_append_html = array();
// [mdf]Check attached files before creating the ticket because we may need to overwrite the message-id
// also store any contents of rfc822 files so we can include them after the body
foreach ($message->files as $filename => $file) {
/* @var $file ParserFile */
switch ($file->mime_type) {
case 'message/rfc822':
$full_filename = $file->tmpname;
$mail = mailparse_msg_parse_file($full_filename);
$struct = mailparse_msg_get_structure($mail);
$msginfo = mailparse_msg_get_part_data($mail);
$inline_headers = $msginfo['headers'];
if (isset($headers['from']) && (strtolower(substr($headers['from'], 0, 11)) == 'postmaster@' || strtolower(substr($headers['from'], 0, 14)) == 'mailer-daemon@')) {
$headers['in-reply-to'] = $inline_headers['message-id'];
}
break;
}
}
// [JAS] [TODO] References header may contain multiple message-ids to find
if (null != ($ids = self::findParentMessage($headers))) {
$bIsNew = false;
$id = $ids['ticket_id'];
$msgid = $ids['message_id'];
// Is it a worker reply from an external client? If so, proxy
if (null != ($worker_address = DAO_AddressToWorker::getByAddress($fromAddressInst->email))) {
$logger->info("[Parser] Handling an external worker response from " . $fromAddressInst->email);
if (!DAO_Ticket::isTicketRequester($worker_address->address, $id)) {
// Watcher Commands [TODO] Document on wiki/etc
if (0 != ($matches = preg_match_all("/\\[(.*?)\\]/i", $message->headers['subject'], $commands))) {
@($command = strtolower(array_pop($commands[1])));
$logger->info("[Parser] Worker command: " . $command);
switch ($command) {
case 'close':
DAO_Ticket::updateTicket($id, array(DAO_Ticket::IS_CLOSED => CerberusTicketStatus::CLOSED));
break;
case 'take':
DAO_Ticket::updateTicket($id, array(DAO_Ticket::NEXT_WORKER_ID => $worker_address->worker_id));
break;
case 'comment':
$comment_id = DAO_TicketComment::create(array(DAO_TicketComment::ADDRESS_ID => $fromAddressInst->id, DAO_TicketComment::CREATED => time(), DAO_TicketComment::TICKET_ID => $id, DAO_TicketComment::COMMENT => $message->body));
return $id;
break;
default:
// Typo?
break;
}
}
$attachment_files = array();
$attachment_files['name'] = array();
$attachment_files['type'] = array();
$attachment_files['tmp_name'] = array();
$attachment_files['size'] = array();
$i = 0;
foreach ($message->files as $filename => $file) {
$attachment_files['name'][$i] = $filename;
$attachment_files['type'][$i] = $file->mime_type;
$attachment_files['tmp_name'][$i] = $file->tmpname;
$attachment_files['size'][$i] = $file->file_size;
$i++;
}
CerberusMail::sendTicketMessage(array('message_id' => $msgid, 'content' => $message->body, 'files' => $attachment_files, 'agent_id' => $worker_address->worker_id));
return $id;
} else {
// ... worker is a requester, treat as normal
$logger->info("[Parser] The external worker was a ticket requester, so we're not treating them as a watcher.");
}
} else {
// Reply: Not sent by a worker
/*
* [TODO] check that this sender is a requester on the matched ticket
* Otherwise blank out the $id
*/
}
}
$group_id = 0;
if (empty($id)) {
// New Ticket
$sMask = CerberusApplication::generateTicketMask();
$groups = DAO_Group::getAll();
// Routing new tickets
if (null != ($routing_rules = Model_MailToGroupRule::getMatches($fromAddressInst, $message))) {
if (is_array($routing_rules)) {
foreach ($routing_rules as $rule) {
// Only end up with the last 'move' action (ignore the previous)
if (isset($rule->actions['move'])) {
$group_id = intval($rule->actions['move']['group_id']);
// We don't need to move again when running rule actions
unset($rule->actions['move']);
}
}
}
}
// Make sure the group exists
if (!isset($groups[$group_id])) {
$group_id = null;
}
// Last ditch effort to check for a default group to deliver to
if (empty($group_id)) {
if (null != ($default_team = DAO_Group::getDefaultGroup())) {
$group_id = $default_team->id;
} else {
// Bounce
return null;
}
}
// [JAS] It's important to not set the group_id on the ticket until the messages exist
// or inbox filters will just abort.
$fields = array(DAO_Ticket::MASK => $sMask, DAO_Ticket::SUBJECT => $sSubject, DAO_Ticket::IS_CLOSED => 0, DAO_Ticket::FIRST_WROTE_ID => intval($fromAddressInst->id), DAO_Ticket::LAST_WROTE_ID => intval($fromAddressInst->id), DAO_Ticket::CREATED_DATE => $iDate, DAO_Ticket::UPDATED_DATE => $iDate, DAO_Ticket::LAST_ACTION_CODE => CerberusTicketActionCode::TICKET_OPENED);
$id = DAO_Ticket::createTicket($fields);
// Apply routing actions to our new ticket ID
if (isset($routing_rules) && is_array($routing_rules)) {
foreach ($routing_rules as $rule) {
$rule->run($id);
}
}
}
// [JAS]: Add requesters to the ticket
if (!empty($fromAddressInst->id) && !empty($id)) {
// Don't add a requester if the sender is a helpdesk address
if (isset($helpdesk_senders[$fromAddressInst->email])) {
$logger->info("[Parser] Not adding ourselves as a requester: " . $fromAddressInst->email);
} else {
DAO_Ticket::createRequester($fromAddressInst->id, $id);
}
}
// Add the other TO/CC addresses to the ticket
// [TODO] This should be cleaned up and optimized
if ($settings->get('cerberusweb.core', CerberusSettings::PARSER_AUTO_REQ, 0)) {
@($autoreq_exclude_list = $settings->get('cerberusweb.core', CerberusSettings::PARSER_AUTO_REQ_EXCLUDE, ''));
$destinations = self::getDestinations($headers);
if (is_array($destinations) && !empty($destinations)) {
// Filter out any excluded requesters
if (!empty($autoreq_exclude_list)) {
@($autoreq_exclude = DevblocksPlatform::parseCrlfString($autoreq_exclude_list));
if (is_array($autoreq_exclude) && !empty($autoreq_exclude)) {
foreach ($autoreq_exclude as $excl_pattern) {
$excl_regexp = DevblocksPlatform::parseStringAsRegExp($excl_pattern);
// Check all destinations for this pattern
foreach ($destinations as $idx => $dest) {
if (@preg_match($excl_regexp, $dest)) {
unset($destinations[$idx]);
}
}
}
}
}
foreach ($destinations as $dest) {
if (null != ($destInst = CerberusApplication::hashLookupAddress($dest, true))) {
// Skip if the destination is one of our senders or the matching TO
if (isset($helpdesk_senders[$destInst->email])) {
continue;
}
DAO_Ticket::createRequester($destInst->id, $id);
}
}
}
}
$attachment_path = APP_STORAGE_PATH . '/attachments/';
// [TODO] This should allow external attachments (S3)
$fields = array(DAO_Message::TICKET_ID => $id, DAO_Message::CREATED_DATE => $iDate, DAO_Message::ADDRESS_ID => $fromAddressInst->id);
$email_id = DAO_Message::create($fields);
// Content
DAO_MessageContent::create($email_id, $message->body);
// Headers
foreach ($headers as $hk => $hv) {
DAO_MessageHeader::create($email_id, $hk, $hv);
}
// [mdf] Loop through files to insert attachment records in the db, and move temporary files
if (!empty($email_id)) {
foreach ($message->files as $filename => $file) {
/* @var $file ParserFile */
//[mdf] skip rfc822 messages since we extracted their content above
if ($file->mime_type == 'message/rfc822') {
continue;
}
$fields = array(DAO_Attachment::MESSAGE_ID => $email_id, DAO_Attachment::DISPLAY_NAME => $filename, DAO_Attachment::MIME_TYPE => $file->mime_type, DAO_Attachment::FILE_SIZE => intval($file->file_size));
$file_id = DAO_Attachment::create($fields);
if (empty($file_id)) {
@unlink($file->tmpname);
// remove our temp file
continue;
}
// Make file attachments use buckets so we have a max per directory
$attachment_bucket = sprintf("%03d/", mt_rand(1, 100));
$attachment_file = $file_id;
if (!file_exists($attachment_path . $attachment_bucket)) {
@mkdir($attachment_path . $attachment_bucket, 0770, true);
// [TODO] Needs error checking
}
rename($file->getTempFile(), $attachment_path . $attachment_bucket . $attachment_file);
// [TODO] Split off attachments into its own DAO
DAO_Attachment::update($file_id, array(DAO_Attachment::FILEPATH => $attachment_bucket . $attachment_file));
}
}
// Pre-load custom fields
if (isset($message->custom_fields) && !empty($message->custom_fields)) {
foreach ($message->custom_fields as $cf_id => $cf_val) {
if (is_array($cf_val) && !empty($cf_val) || !is_array($cf_val) && 0 != strlen($cf_val)) {
DAO_CustomFieldValue::setFieldValue('cerberusweb.fields.source.ticket', $id, $cf_id, $cf_val);
}
}
}
// Finalize our new ticket details (post-message creation)
if ($bIsNew && !empty($id) && !empty($email_id)) {
// First thread (needed for anti-spam)
DAO_Ticket::updateTicket($id, array(DAO_Ticket::FIRST_MESSAGE_ID => $email_id));
// Prime the change fields (which a few things like anti-spam might change before we commit)
$change_fields = array(DAO_Ticket::TEAM_ID => $group_id);
$out = CerberusBayes::calculateTicketSpamProbability($id);
if (!empty($group_id)) {
@($spam_threshold = DAO_GroupSettings::get($group_id, DAO_GroupSettings::SETTING_SPAM_THRESHOLD, 80));
@($spam_action = DAO_GroupSettings::get($group_id, DAO_GroupSettings::SETTING_SPAM_ACTION, ''));
@($spam_action_param = DAO_GroupSettings::get($group_id, DAO_GroupSettings::SETTING_SPAM_ACTION_PARAM, ''));
if ($out['probability'] * 100 >= $spam_threshold) {
$enumSpamTraining = CerberusTicketSpamTraining::SPAM;
switch ($spam_action) {
default:
case 0:
// do nothing
break;
case 1:
// delete
$change_fields[DAO_Ticket::IS_CLOSED] = 1;
$change_fields[DAO_Ticket::IS_DELETED] = 1;
break;
case 2:
// move
$buckets = DAO_Bucket::getAll();
// Verify bucket exists
if (!empty($spam_action_param) && isset($buckets[$spam_action_param])) {
$change_fields[DAO_Ticket::TEAM_ID] = $group_id;
$change_fields[DAO_Ticket::CATEGORY_ID] = $spam_action_param;
}
break;
}
}
}
// end spam training
// Save properties
if (!empty($change_fields)) {
DAO_Ticket::updateTicket($id, $change_fields);
}
}
// Reply notifications (new messages are handled by 'move' listener)
if (!$bIsNew) {
// Inbound Reply Event
$eventMgr = DevblocksPlatform::getEventService();
$eventMgr->trigger(new Model_DevblocksEvent('ticket.reply.inbound', array('ticket_id' => $id)));
}
// New ticket processing
if ($bIsNew) {
// Auto reply
@($autoreply_enabled = DAO_GroupSettings::get($group_id, DAO_GroupSettings::SETTING_AUTO_REPLY_ENABLED, 0));
@($autoreply = DAO_GroupSettings::get($group_id, DAO_GroupSettings::SETTING_AUTO_REPLY, ''));
/*
* Send the group's autoreply if one exists, as long as this ticket isn't spam
*/
if (!isset($options['no_autoreply']) && $autoreply_enabled && !empty($autoreply) && $enumSpamTraining != CerberusTicketSpamTraining::SPAM) {
CerberusMail::sendTicketMessage(array('ticket_id' => $id, 'message_id' => $email_id, 'content' => str_replace(array('#ticket_id#', '#mask#', '#subject#', '#timestamp#', '#sender#', '#sender_first#', '#orig_body#'), array($id, $sMask, $sSubject, date('r'), $fromAddressInst->email, $fromAddressInst->first_name, ltrim($message->body)), $autoreply), 'is_autoreply' => true, 'dont_keep_copy' => true));
}
}
// end bIsNew
unset($message);
// Re-open and update our date on new replies
if (!$bIsNew) {
DAO_Ticket::updateTicket($id, array(DAO_Ticket::UPDATED_DATE => time(), DAO_Ticket::IS_WAITING => 0, DAO_Ticket::IS_CLOSED => 0, DAO_Ticket::IS_DELETED => 0, DAO_Ticket::LAST_WROTE_ID => $fromAddressInst->id, DAO_Ticket::LAST_ACTION_CODE => CerberusTicketActionCode::TICKET_CUSTOMER_REPLY));
// [TODO] The TICKET_CUSTOMER_REPLY should be sure of this message address not being a worker
}
@imap_errors();
// Prevent errors from spilling out into STDOUT
return $id;
}
function handleRequest(DevblocksHttpRequest $request)
{
@set_time_limit(0);
// no timelimit (when possible)
$translate = DevblocksPlatform::getTranslationService();
$stack = $request->path;
array_shift($stack);
// update
$cache = DevblocksPlatform::getCacheService();
/* @var $cache _DevblocksCacheManager */
switch (array_shift($stack)) {
case 'locked':
if (!DevblocksPlatform::versionConsistencyCheck()) {
$url = DevblocksPlatform::getUrlService();
echo "<h1>Feg - Fax Email Gateway 1.x</h1>";
echo "The application is currently waiting for an administrator to finish upgrading. " . "Please wait a few minutes and then " . sprintf("<a href='%s'>try again</a>.<br><br>", $url->write('c=update&a=locked'));
echo sprintf("If you're an admin you may <a href='%s'>finish the upgrade</a>.", $url->write('c=update'));
} else {
DevblocksPlatform::redirect(new DevblocksHttpResponse(array('login')));
}
break;
default:
$path = APP_TEMP_PATH . DIRECTORY_SEPARATOR;
$file = $path . 'feg_update_lock';
$settings = DevblocksPlatform::getPluginSettingsService();
$authorized_ips_str = $settings->get('feg.core', FegSettings::AUTHORIZED_IPS);
$authorized_ips = DevblocksPlatform::parseCrlfString($authorized_ips_str);
$authorized_ip_defaults = DevblocksPlatform::parseCsvString(AUTHORIZED_IPS_DEFAULTS);
$authorized_ips = array_merge($authorized_ips, $authorized_ip_defaults);
// Is this IP authorized?
$pass = false;
foreach ($authorized_ips as $ip) {
if (substr($ip, 0, strlen($ip)) == substr($_SERVER['REMOTE_ADDR'], 0, strlen($ip))) {
$pass = true;
break;
}
}
if (!$pass) {
echo vsprintf($translate->_('update.ip_unauthorized'), $_SERVER['REMOTE_ADDR']);
return;
}
// Check requirements
$errors = FegApplication::checkRequirements();
if (!empty($errors)) {
echo $translate->_('update.correct_errors');
echo "<ul style='color:red;'>";
foreach ($errors as $error) {
echo "<li>" . $error . "</li>";
}
echo "</ul>";
exit;
}
try {
// If authorized, lock and attempt update
if (!file_exists($file) || @filectime($file) + 600 < time()) {
// 10 min lock
// Log everybody out since we're touching the database
$session = DevblocksPlatform::getSessionService();
$session->clearAll();
// Lock file
touch($file);
// Recursive patch
FegApplication::update();
// Clean up
@unlink($file);
$cache = DevblocksPlatform::getCacheService();
$cache->save(APP_BUILD, "devblocks_app_build");
// Clear all caches
$cache->clean();
DevblocksPlatform::getClassLoaderService()->destroy();
// Clear compiled templates
$tpl = DevblocksPlatform::getTemplateService();
$tpl->utility->clearCompiledTemplate();
$tpl->cache->clearAll();
// Reload plugin translations
DAO_Translation::reloadPluginStrings();
// Redirect
DevblocksPlatform::redirect(new DevblocksHttpResponse(array('login')));
} else {
echo $translate->_('update.locked_another');
}
} catch (Exception $e) {
unlink($file);
die($e->getMessage());
}
}
exit;
}
private static function _createObjectsFromResultSet($rs)
{
$db = DevblocksPlatform::getDatabaseService();
$objects = array();
while ($row = mysql_fetch_assoc($rs)) {
$object = new Model_CustomField();
$object->id = intval($row['id']);
$object->name = $row['name'];
$object->type = $row['type'];
$object->source_extension = $row['source_extension'];
$object->pos = intval($row['pos']);
$object->options = DevblocksPlatform::parseCrlfString($row['options']);
$objects[$object->id] = $object;
}
mysql_free_result($rs);
return $objects;
}
function saveRequestersPanelAction()
{
@($ticket_id = DevblocksPlatform::importGPC($_POST['ticket_id'], 'integer'));
@($msg_id = DevblocksPlatform::importGPC($_POST['msg_id'], 'integer'));
// Dels
@($req_deletes = DevblocksPlatform::importGPC($_POST['req_deletes'], 'array', array()));
if (!empty($req_deletes)) {
foreach ($req_deletes as $del_id) {
DAO_Ticket::deleteRequester($ticket_id, $del_id);
}
}
// Adds
@($req_adds = DevblocksPlatform::importGPC($_POST['req_adds'], 'string', ''));
$req_list = DevblocksPlatform::parseCrlfString($req_adds);
$req_addys = array();
if (is_array($req_list) && !empty($req_list)) {
foreach ($req_list as $req) {
if (empty($req)) {
continue;
}
$rfc_addys = imap_rfc822_parse_adrlist($req, 'localhost');
foreach ($rfc_addys as $rfc_addy) {
$addy = $rfc_addy->mailbox . '@' . $rfc_addy->host;
if (null != ($req_addy = CerberusApplication::hashLookupAddress($addy, true))) {
DAO_Ticket::createRequester($req_addy->id, $ticket_id);
}
}
}
}
$requesters = DAO_Ticket::getRequestersByTicket($ticket_id);
$list = array();
foreach ($requesters as $requester) {
$list[] = $requester->email;
}
echo implode(', ', $list);
exit;
}
function saveTabBucketsAction()
{
@($team_id = DevblocksPlatform::importGPC($_REQUEST['team_id'], 'integer'));
@($active_worker = CerberusApplication::getActiveWorker());
if (!$active_worker->isTeamManager($team_id) && !$active_worker->is_superuser) {
return;
}
// Inbox assignable
@($inbox_assignable = DevblocksPlatform::importGPC($_REQUEST['inbox_assignable'], 'integer', 0));
DAO_GroupSettings::set($team_id, DAO_GroupSettings::SETTING_INBOX_IS_ASSIGNABLE, intval($inbox_assignable));
//========== BUCKETS
@($ids = DevblocksPlatform::importGPC($_REQUEST['ids'], 'array'));
@($add_str = DevblocksPlatform::importGPC($_REQUEST['add'], 'string'));
@($pos = DevblocksPlatform::importGPC($_REQUEST['pos'], 'array'));
@($names = DevblocksPlatform::importGPC($_REQUEST['names'], 'array'));
@($assignables = DevblocksPlatform::importGPC($_REQUEST['is_assignable'], 'array'));
@($deletes = DevblocksPlatform::importGPC($_REQUEST['deletes'], 'array'));
// Updates
if (!empty($ids)) {
$cats = DAO_Bucket::getList($ids);
foreach ($ids as $idx => $id) {
@($cat = $cats[$id]);
if (is_object($cat)) {
$is_assignable = false === array_search($id, $assignables) ? 0 : 1;
$fields = array(DAO_Bucket::NAME => $names[$idx], DAO_Bucket::POS => intval($pos[$idx]), DAO_Bucket::IS_ASSIGNABLE => intval($is_assignable));
DAO_Bucket::update($id, $fields);
}
}
}
// Adds: Sort and insert team categories
$categories = DevblocksPlatform::parseCrlfString($add_str);
if (is_array($categories)) {
foreach ($categories as $category) {
$cat_id = DAO_Bucket::create($category, $team_id);
}
}
if (!empty($deletes)) {
DAO_Bucket::delete(array_values($deletes));
}
DevblocksPlatform::redirect(new DevblocksHttpResponse(array('groups', $team_id, 'buckets')));
}
function handleRequest(DevblocksHttpRequest $request)
{
@set_time_limit(0);
// no timelimit (when possible)
$translate = DevblocksPlatform::getTranslationService();
$stack = $request->path;
array_shift($stack);
// update
$cache = DevblocksPlatform::getCacheService();
/* @var $cache _DevblocksCacheManager */
$settings = DevblocksPlatform::getPluginSettingsService();
switch (array_shift($stack)) {
case 'locked':
if (!DevblocksPlatform::versionConsistencyCheck()) {
$url = DevblocksPlatform::getUrlService();
echo "<h1>Cerberus Helpdesk 5.x</h1>";
echo "The helpdesk is currently waiting for an administrator to finish upgrading. " . "Please wait a few minutes and then " . sprintf("<a href='%s'>try again</a>.<br><br>", $url->write('c=update&a=locked'));
echo sprintf("If you're an admin you may <a href='%s'>finish the upgrade</a>.", $url->write('c=update'));
} else {
DevblocksPlatform::redirect(new DevblocksHttpResponse(array('login')));
}
break;
default:
$path = APP_TEMP_PATH . DIRECTORY_SEPARATOR;
$file = $path . 'c4update_lock';
$authorized_ips_str = $settings->get('cerberusweb.core', CerberusSettings::AUTHORIZED_IPS);
$authorized_ips = DevblocksPlatform::parseCrlfString($authorized_ips_str);
$authorized_ip_defaults = DevblocksPlatform::parseCsvString(AUTHORIZED_IPS_DEFAULTS);
$authorized_ips = array_merge($authorized_ips, $authorized_ip_defaults);
// Is this IP authorized?
$pass = false;
foreach ($authorized_ips as $ip) {
if (substr($ip, 0, strlen($ip)) == substr($_SERVER['REMOTE_ADDR'], 0, strlen($ip))) {
$pass = true;
break;
}
}
if (!$pass) {
echo vsprintf($translate->_('update.ip_unauthorized'), $_SERVER['REMOTE_ADDR']);
return;
}
// Check requirements
$errors = CerberusApplication::checkRequirements();
if (!empty($errors)) {
echo $translate->_('update.correct_errors');
echo "<ul style='color:red;'>";
foreach ($errors as $error) {
echo "<li>" . $error . "</li>";
}
echo "</ul>";
exit;
}
// If authorized, lock and attempt update
if (!file_exists($file) || @filectime($file) + 600 < time()) {
// 10 min lock
touch($file);
//echo "Running plugin patches...<br>";
if (DevblocksPlatform::runPluginPatches('core.patches')) {
@unlink($file);
// [JAS]: Clear all caches
$cache->clean();
DevblocksPlatform::getClassLoaderService()->destroy();
// Clear compiled templates
$tpl = DevblocksPlatform::getTemplateService();
$tpl->clear_compiled_tpl();
// Reload plugin translations
DAO_Translation::reloadPluginStrings();
DevblocksPlatform::redirect(new DevblocksHttpResponse(array('login')));
} else {
@unlink($file);
echo "Failure!";
// [TODO] Needs elaboration
}
break;
} else {
echo $translate->_('update.locked_another');
}
}
exit;
}
function import()
{
$sources = DAO_ForumsSource::getWhere();
$settings = CerberusSettings::getInstance();
// Track posters that are also workers
$poster_workers = array();
if (null != ($poster_workers_str = $settings->get(ChForumsPlugin::SETTING_POSTER_WORKERS, null))) {
$poster_workers = DevblocksPlatform::parseCrlfString($poster_workers_str);
}
foreach ($sources as $source) {
/* @var $source Model_ForumsSource */
// [TODO] Convert to REST client (move into Devblocks)
$source_url = sprintf("%s?lastpostid=%d&limit=100", $source->url, $source->last_postid);
$xml_in = file_get_contents($source_url);
$xml = new SimpleXMLElement($xml_in);
$last_postid = 0;
foreach ($xml->thread as $thread) {
@($thread_id = (string) $thread->id);
@($thread_title = (string) $thread->title);
@($thread_last_updated = (string) $thread->last_updated);
@($thread_last_postid = (string) $thread->last_postid);
@($thread_last_poster = (string) $thread->last_poster);
@($thread_link = (string) $thread->link);
if (null == ($th = DAO_ForumsThread::getBySourceThreadId($source->id, $thread_id))) {
$fields = array(DAO_ForumsThread::FORUM_ID => $source->id, DAO_ForumsThread::THREAD_ID => $thread_id, DAO_ForumsThread::TITLE => $thread_title, DAO_ForumsThread::LAST_UPDATED => intval($thread_last_updated), DAO_ForumsThread::LAST_POSTER => $thread_last_poster, DAO_ForumsThread::LINK => $thread_link);
DAO_ForumsThread::create($fields);
} else {
// If the last post was a worker, leave the thread at the current closed state
$closed = false === array_search(strtolower($thread_last_poster), $poster_workers) ? 0 : $th->is_closed;
$fields = array(DAO_ForumsThread::LAST_UPDATED => intval($thread_last_updated), DAO_ForumsThread::LAST_POSTER => $thread_last_poster, DAO_ForumsThread::LINK => $thread_link, DAO_ForumsThread::IS_CLOSED => $closed);
DAO_ForumsThread::update($th->id, $fields);
}
$last_postid = $thread_last_postid;
}
// foreach($xml->thread)
// Save our progress to the database
if (!empty($last_postid)) {
DAO_ForumsSource::update($source->id, array(DAO_ForumsSource::LAST_POSTID => $last_postid));
}
}
// foreach($sources)
}
private static function _createObjectsFromResultSet(ADORecordSet $rs)
{
$db = DevblocksPlatform::getDatabaseService();
$objects = array();
if ($rs instanceof ADORecordSet) {
while (!$rs->EOF) {
$object = new Model_CustomField();
$object->id = intval($rs->fields['id']);
$object->name = $rs->fields['name'];
$object->type = $rs->fields['type'];
$object->source_extension = $rs->fields['source_extension'];
$object->group_id = intval($rs->fields['group_id']);
$object->pos = intval($rs->fields['pos']);
$object->options = DevblocksPlatform::parseCrlfString($rs->fields['options']);
$objects[$object->id] = $object;
$rs->MoveNext();
}
}
return $objects;
}
function doBatchUpdateAction()
{
@($ticket_id_str = DevblocksPlatform::importGPC($_REQUEST['ticket_ids'], 'string'));
@($shortcut_name = DevblocksPlatform::importGPC($_REQUEST['shortcut_name'], 'string', ''));
@($filter = DevblocksPlatform::importGPC($_REQUEST['filter'], 'string', ''));
@($senders = DevblocksPlatform::importGPC($_REQUEST['senders'], 'string', ''));
@($subjects = DevblocksPlatform::importGPC($_REQUEST['subjects'], 'string', ''));
@($view_id = DevblocksPlatform::importGPC($_REQUEST['view_id'], 'string'));
$view = C4_AbstractViewLoader::getView($view_id);
$subjects = DevblocksPlatform::parseCrlfString($subjects);
$senders = DevblocksPlatform::parseCrlfString($senders);
$do = array();
// [TODO] This logic is repeated in several places -- try to condense (like custom field form handlers)
// Move to Group/Bucket
@($move_code = DevblocksPlatform::importGPC($_REQUEST['do_move'], 'string', null));
if (0 != strlen($move_code)) {
list($g_id, $b_id) = CerberusApplication::translateTeamCategoryCode($move_code);
$do['move'] = array('group_id' => intval($g_id), 'bucket_id' => intval($b_id));
}
// Assign to worker
@($worker_id = DevblocksPlatform::importGPC($_REQUEST['do_assign'], 'string', null));
if (0 != strlen($worker_id)) {
$do['assign'] = array('worker_id' => intval($worker_id));
}
// Spam training
@($is_spam = DevblocksPlatform::importGPC($_REQUEST['do_spam'], 'string', null));
if (0 != strlen($is_spam)) {
$do['spam'] = array('is_spam' => !$is_spam ? 0 : 1);
}
// Set status
@($status = DevblocksPlatform::importGPC($_REQUEST['do_status'], 'string', null));
if (0 != strlen($status)) {
$do['status'] = array('is_waiting' => 3 == $status ? 1 : 0, 'is_closed' => 0 == $status || 3 == $status ? 0 : 1, 'is_deleted' => 2 == $status ? 1 : 0);
}
$data = array();
$ticket_ids = array();
if ($filter == 'sender') {
$data = $senders;
} elseif ($filter == 'subject') {
$data = $subjects;
} elseif ($filter == 'checks') {
$filter = '';
// bulk update just looks for $ticket_ids == !null
$ticket_ids = DevblocksPlatform::parseCsvString($ticket_id_str);
}
// Restrict to current worker groups
$active_worker = CerberusApplication::getActiveWorker();
$memberships = $active_worker->getMemberships();
$view->params['tmp'] = new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_TEAM_ID, 'in', array_keys($memberships));
// Do: Custom fields
$do = DAO_CustomFieldValue::handleBulkPost($do);
$view->doBulkUpdate($filter, '', $data, $do, $ticket_ids);
// Clear our temporary group restriction before re-rendering
unset($view->params['tmp']);
$view->render();
return;
}
function handleRequest(DevblocksHttpRequest $request)
{
@set_time_limit(0);
// no timelimit (when possible)
$stack = $request->path;
array_shift($stack);
// update
// $cache = DevblocksPlatform::getCacheService(); /* @var $cache _DevblocksCacheManager */
$settings = DevblocksPlatform::getPluginSettingsService();
$authorized_ips_str = $settings->get('cerberusweb.core', CerberusSettings::AUTHORIZED_IPS);
$authorized_ips = DevblocksPlatform::parseCrlfString($authorized_ips_str);
$authorized_ip_defaults = DevblocksPlatform::parseCsvString(AUTHORIZED_IPS_DEFAULTS);
$authorized_ips = array_merge($authorized_ips, $authorized_ip_defaults);
// Is this IP authorized?
$pass = false;
foreach ($authorized_ips as $ip) {
if (substr($ip, 0, strlen($ip)) == substr($_SERVER['REMOTE_ADDR'], 0, strlen($ip))) {
$pass = true;
break;
}
}
if (!$pass) {
echo 'Your IP address (' . $_SERVER['REMOTE_ADDR'] . ') is not authorized to debug this helpdesk. Your administrator needs to authorize your IP in Helpdesk Setup or in the framework.config.php file under AUTHORIZED_IPS_DEFAULTS.';
return;
}
switch (array_shift($stack)) {
case 'phpinfo':
phpinfo();
break;
case 'check':
echo sprintf("<html>\n\t\t\t\t\t<head>\n\t\t\t\t\t\t<title></title>\n\t\t\t\t\t\t<style>\n\t\t\t\t\t\t\tBODY {font-family: Arial, Helvetica, sans-serif; font-size: 12px;}\n\t\t\t\t\t\t\tFORM {margin:0px; } \n\t\t\t\t\t\t\tH1 { margin:0px; }\n\t\t\t\t\t\t\t.fail {color:red;font-weight:bold;}\n\t\t\t\t\t\t\t.pass {color:green;font-weight:bold;}\n\t\t\t\t\t\t</style>\n\t\t\t\t\t</head>\n\t\t\t\t\t<body>\n\t\t\t\t\t\t<h1>Cerberus Helpdesk - Requirements Checker:</h1>\n\t\t\t\t\t");
$errors = CerberusApplication::checkRequirements();
if (!empty($errors)) {
echo "<ul class='fail'>";
foreach ($errors as $error) {
echo sprintf("<li>%s</li>", $error);
}
echo "</ul>";
} else {
echo '<span class="pass">Your server is compatible with Cerberus Helpdesk 5.x!</span>';
}
echo sprintf("\n\t\t\t\t\t</body>\n\t\t\t\t\t</html>\n\t\t\t\t");
break;
case 'report':
@($db = DevblocksPlatform::getDatabaseService());
@($settings = DevblocksPlatform::getPluginSettingsService());
@($tables = $db->MetaTables('TABLE', false));
$report_output = sprintf("[Cerberus Helpdesk] App Build: %s\n" . "[Cerberus Helpdesk] Devblocks Build: %s\n" . "[Cerberus Helpdesk] URL-Rewrite: %s\n" . "\n" . "[Privs] storage/attachments: %s\n" . "[Privs] storage/mail/new: %s\n" . "[Privs] storage/mail/fail: %s\n" . "[Privs] storage/tmp: %s\n" . "[Privs] storage/tmp/templates_c: %s\n" . "[Privs] storage/tmp/cache: %s\n" . "\n" . "[PHP] Version: %s\n" . "[PHP] OS: %s\n" . "[PHP] SAPI: %s\n" . "\n" . "[php.ini] safe_mode: %s\n" . "[php.ini] max_execution_time: %s\n" . "[php.ini] memory_limit: %s\n" . "[php.ini] file_uploads: %s\n" . "[php.ini] upload_max_filesize: %s\n" . "[php.ini] post_max_size: %s\n" . "\n" . "[PHP:Extension] MySQL: %s\n" . "[PHP:Extension] PostgreSQL: %s\n" . "[PHP:Extension] MailParse: %s\n" . "[PHP:Extension] IMAP: %s\n" . "[PHP:Extension] Session: %s\n" . "[PHP:Extension] PCRE: %s\n" . "[PHP:Extension] GD: %s\n" . "[PHP:Extension] mbstring: %s\n" . "[PHP:Extension] XML: %s\n" . "[PHP:Extension] SimpleXML: %s\n" . "[PHP:Extension] DOM: %s\n" . "[PHP:Extension] SPL: %s\n" . "\n" . '%s', APP_BUILD, PLATFORM_BUILD, file_exists(APP_PATH . '/.htaccess') ? 'YES' : 'NO', substr(sprintf('%o', fileperms(APP_STORAGE_PATH . '/attachments')), -4), substr(sprintf('%o', fileperms(APP_STORAGE_PATH . '/mail/new')), -4), substr(sprintf('%o', fileperms(APP_STORAGE_PATH . '/mail/fail')), -4), substr(sprintf('%o', fileperms(APP_TEMP_PATH)), -4), substr(sprintf('%o', fileperms(APP_TEMP_PATH . '/templates_c')), -4), substr(sprintf('%o', fileperms(APP_TEMP_PATH . '/cache')), -4), PHP_VERSION, PHP_OS . ' (' . php_uname() . ')', php_sapi_name(), ini_get('safe_mode'), ini_get('max_execution_time'), ini_get('memory_limit'), ini_get('file_uploads'), ini_get('upload_max_filesize'), ini_get('post_max_size'), extension_loaded("mysql") ? 'YES' : 'NO', extension_loaded("pgsql") ? 'YES' : 'NO', extension_loaded("mailparse") ? 'YES' : 'NO', extension_loaded("imap") ? 'YES' : 'NO', extension_loaded("session") ? 'YES' : 'NO', extension_loaded("pcre") ? 'YES' : 'NO', extension_loaded("gd") ? 'YES' : 'NO', extension_loaded("mbstring") ? 'YES' : 'NO', extension_loaded("xml") ? 'YES' : 'NO', extension_loaded("simplexml") ? 'YES' : 'NO', extension_loaded("dom") ? 'YES' : 'NO', extension_loaded("spl") ? 'YES' : 'NO', '');
if (!empty($settings)) {
$report_output .= sprintf("[Setting] HELPDESK_TITLE: %s\n" . "[Setting] DEFAULT_REPLY_FROM: %s\n" . "[Setting] DEFAULT_REPLY_PERSONAL: %s\n" . "[Setting] SMTP_HOST: %s\n" . "[Setting] SMTP_PORT: %s\n" . "[Setting] SMTP_ENCRYPTION_TYPE: %s\n" . "\n" . '%s', $settings->get('cerberusweb.core', CerberusSettings::HELPDESK_TITLE, ''), str_replace(array('@', '.'), array(' at ', ' dot '), $settings->get('cerberusweb.core', CerberusSettings::DEFAULT_REPLY_FROM, '')), $settings->get('cerberusweb.core', CerberusSettings::DEFAULT_REPLY_PERSONAL, ''), $settings->get('cerberusweb.core', CerberusSettings::SMTP_HOST, ''), $settings->get('cerberusweb.core', CerberusSettings::SMTP_PORT, ''), $settings->get('cerberusweb.core', CerberusSettings::SMTP_ENCRYPTION_TYPE, ''), '');
}
if (is_array($tables) && !empty($tables)) {
$report_output .= sprintf("[Stats] # Workers: %s\n" . "[Stats] # Groups: %s\n" . "[Stats] # Tickets: %s\n" . "[Stats] # Messages: %s\n" . "\n" . "[Database] Tables:\n * %s\n" . "\n" . '%s', intval($db->getOne('SELECT count(id) FROM worker')), intval($db->getOne('SELECT count(id) FROM team')), intval($db->getOne('SELECT count(id) FROM ticket')), intval($db->getOne('SELECT count(id) FROM message')), implode("\n * ", array_values($tables)), '');
}
echo sprintf("<html>\n\t\t\t\t\t<head>\n\t\t\t\t\t\t<title></title>\n\t\t\t\t\t\t<style>\n\t\t\t\t\t\t\tBODY {font-family: Arial, Helvetica, sans-serif; font-size: 12px;}\n\t\t\t\t\t\t\tFORM {margin:0px; } \n\t\t\t\t\t\t\tH1 { margin:0px; }\n\t\t\t\t\t\t\t.fail {color:red;font-weight:bold;}\n\t\t\t\t\t\t\t.pass {color:green;font-weight:bold;}\n\t\t\t\t\t\t</style>\n\t\t\t\t\t</head>\n\t\t\t\t\t<body>\n\t\t\t\t\t\t<form>\n\t\t\t\t\t\t\t<h1>Cerberus Helpdesk - Debug Report:</h1>\n\t\t\t\t\t\t\t<textarea rows='25' cols='100'>%s</textarea>\n\t\t\t\t\t\t</form>\t\n\t\t\t\t\t</body>\n\t\t\t\t\t</html>\n\t\t\t\t\t", $report_output);
break;
default:
$url_service = DevblocksPlatform::getUrlService();
echo sprintf("<html>\n\t\t\t\t\t<head>\n\t\t\t\t\t\t<title></title>\n\t\t\t\t\t\t<style>\n\t\t\t\t\t\t\tBODY {font-family: Arial, Helvetica, sans-serif; font-size: 12px;}\n\t\t\t\t\t\t\tFORM {margin:0px; } \n\t\t\t\t\t\t\tH1 { margin:0px; }\n\t\t\t\t\t\t</style>\n\t\t\t\t\t</head>\n\t\t\t\t\t<body>\n\t\t\t\t\t\t<form>\n\t\t\t\t\t\t\t<h1>Cerberus Helpdesk - Debug Menu:</h1>\n\t\t\t\t\t\t\t<ul>\n\t\t\t\t\t\t\t\t<li><a href='%s'>Requirements Checker</a></li>\n\t\t\t\t\t\t\t\t<li><a href='%s'>Debug Report (for technical support)</a></li>\n\t\t\t\t\t\t\t\t<li><a href='%s'>phpinfo()</a></li>\n\t\t\t\t\t\t\t</ul>\n\t\t\t\t\t\t</form>\t\n\t\t\t\t\t</body>\n\t\t\t\t\t</html>\n\t\t\t\t\t", $url_service->write('c=debug&a=check'), $url_service->write('c=debug&a=report'), $url_service->write('c=debug&a=phpinfo'));
break;
}
exit;
}
public function savePropertiesAction()
{
@($ticket_id = DevblocksPlatform::importGPC($_POST['ticket_id'], 'integer', 0));
@($remove = DevblocksPlatform::importGPC($_POST['remove'], 'array', array()));
@($next_worker_id = DevblocksPlatform::importGPC($_POST['next_worker_id'], 'integer', 0));
@($ticket_reopen = DevblocksPlatform::importGPC($_POST['ticket_reopen'], 'string', ''));
@($unlock_date = DevblocksPlatform::importGPC($_POST['unlock_date'], 'string', ''));
@($subject = DevblocksPlatform::importGPC($_POST['subject'], 'string', ''));
@($closed = DevblocksPlatform::importGPC($_POST['closed'], 'closed', 0));
@($ticket = DAO_Ticket::getTicket($ticket_id));
if (empty($ticket_id) || empty($ticket)) {
return;
}
$fields = array();
// Properties
if (empty($next_worker_id)) {
$unlock_date = "";
}
// Status
if (isset($closed)) {
switch ($closed) {
case 0:
// open
if (array(0, 0, 0) != array($ticket->is_waiting, $ticket->is_closed, $ticket->is_deleted)) {
$fields[DAO_Ticket::IS_WAITING] = 0;
$fields[DAO_Ticket::IS_CLOSED] = 0;
$fields[DAO_Ticket::IS_DELETED] = 0;
$fields[DAO_Ticket::DUE_DATE] = 0;
}
break;
case 1:
// closed
if (array(0, 1, 0) != array($ticket->is_waiting, $ticket->is_closed, $ticket->is_deleted)) {
$fields[DAO_Ticket::IS_WAITING] = 0;
$fields[DAO_Ticket::IS_CLOSED] = 1;
$fields[DAO_Ticket::IS_DELETED] = 0;
}
if (isset($ticket_reopen)) {
@($time = intval(strtotime($ticket_reopen)));
$fields[DAO_Ticket::DUE_DATE] = $time;
}
break;
case 2:
// waiting
if (array(1, 0, 0) != array($ticket->is_waiting, $ticket->is_closed, $ticket->is_deleted)) {
$fields[DAO_Ticket::IS_WAITING] = 1;
$fields[DAO_Ticket::IS_CLOSED] = 0;
$fields[DAO_Ticket::IS_DELETED] = 0;
}
if (isset($ticket_reopen)) {
@($time = intval(strtotime($ticket_reopen)));
$fields[DAO_Ticket::DUE_DATE] = $time;
}
break;
case 3:
// deleted
if (array(0, 1, 1) != array($ticket->is_waiting, $ticket->is_closed, $ticket->is_deleted)) {
$fields[DAO_Ticket::IS_WAITING] = 0;
$fields[DAO_Ticket::IS_CLOSED] = 1;
$fields[DAO_Ticket::IS_DELETED] = 1;
}
$fields[DAO_Ticket::DUE_DATE] = 0;
break;
}
}
if (isset($next_worker_id)) {
$fields[DAO_Ticket::NEXT_WORKER_ID] = $next_worker_id;
}
if (isset($unlock_date)) {
@($time = intval(strtotime($unlock_date)));
$fields[DAO_Ticket::UNLOCK_DATE] = $time;
}
if (!empty($subject)) {
$fields[DAO_Ticket::SUBJECT] = $subject;
}
if (!empty($fields)) {
DAO_Ticket::updateTicket($ticket_id, $fields);
}
// Custom field saves
@($field_ids = DevblocksPlatform::importGPC($_POST['field_ids'], 'array', array()));
DAO_CustomFieldValue::handleFormPost(ChCustomFieldSource_Ticket::ID, $ticket_id, $field_ids);
// Requesters
@($req_list = DevblocksPlatform::importGPC($_POST['add'], 'string', ''));
if (!empty($req_list)) {
$req_list = DevblocksPlatform::parseCrlfString($req_list);
$req_list = array_unique($req_list);
// [TODO] This is redundant with the Requester Peek on Reply
if (is_array($req_list) && !empty($req_list)) {
foreach ($req_list as $req) {
if (empty($req)) {
continue;
}
$rfc_addys = imap_rfc822_parse_adrlist($req, 'localhost');
foreach ($rfc_addys as $rfc_addy) {
$addy = $rfc_addy->mailbox . '@' . $rfc_addy->host;
DAO_Ticket::createRequester($addy, $ticket_id);
}
}
}
}
if (!empty($remove) && is_array($remove)) {
foreach ($remove as $address_id) {
$addy = DAO_Address::get($address_id);
DAO_Ticket::deleteRequester($ticket_id, $address_id);
}
}
DevblocksPlatform::redirect(new DevblocksHttpResponse(array('iphone', 'tickets', 'display', $ticket->id, 'properties')));
}
