function run()
{
$logger = DevblocksPlatform::getConsoleLog();
$logger->info("[Heartbeat] Starting Heartbeat Task");
// Heartbeat Event
$eventMgr = DevblocksPlatform::getEventService();
$eventMgr->trigger(new Model_DevblocksEvent('cron.heartbeat', array()));
}
static function update($ids, $fields)
{
if (!is_array($ids)) {
$ids = array($ids);
}
/*
* Make a diff for the requested objects in batches
*/
foreach ($ids as $id) {
$objects = DAO_CustomerRecipient::get($id);
$object_changes = array();
$pre_fields = get_object_vars($objects);
$changes = array();
foreach ($fields as $field_key => $field_val) {
// Make sure the value of the field actually changed
if ($pre_fields[$field_key] != $field_val) {
$changes[$field_key] = array('from' => $pre_fields[$field_key], 'to' => $field_val);
}
}
// If we had changes
if (!empty($changes)) {
$object_changes[$id] = array('model' => array_merge($pre_fields, $fields), 'changes' => $changes);
}
/*
* Make the changes
*/
parent::_update($ids, 'customer_recipient', $fields);
}
/*
* Trigger an event about the changes
*/
if (!empty($object_changes)) {
$eventMgr = DevblocksPlatform::getEventService();
$eventMgr->trigger(new Model_DevblocksEvent('dao.customer.recipient.update', array('objects' => $object_changes)));
}
}
private function _workerAssignedTask($event)
{
$translate = DevblocksPlatform::getTranslationService();
$events = DevblocksPlatform::getEventService();
$worker_id = $event->params['worker_id'];
$context = $event->params['context'];
$task_id = $event->params['context_id'];
$mail_service = DevblocksPlatform::getMailService();
$mailer = null;
// lazy load
$settings = DevblocksPlatform::getPluginSettingsService();
$reply_to = $settings->get('cerberusweb.core', CerberusSettings::DEFAULT_REPLY_FROM, CerberusSettingsDefaults::DEFAULT_REPLY_FROM);
$reply_personal = $settings->get('cerberusweb.core', CerberusSettings::DEFAULT_REPLY_PERSONAL, CerberusSettingsDefaults::DEFAULT_REPLY_PERSONAL);
$task = DAO_Task::get($task_id);
// Sanitize and combine all the destination addresses
$next_worker = DAO_Worker::get($worker_id);
$notify_emails = $next_worker->email;
if (empty($notify_emails)) {
return;
}
try {
if (null == $mailer) {
$mailer = $mail_service->getMailer(CerberusMail::getMailerDefaults());
}
// Create the message
$mail = $mail_service->createMessage();
$mail->setTo(array($notify_emails));
$mail->setFrom(array($reply_to => $reply_personal));
$mail->setReplyTo($reply_to);
$mail->setSubject(sprintf("[Task Assignment #%d]: %s", $task->id, $task->title));
$headers = $mail->getHeaders();
$headers->addTextHeader('X-Mailer', 'Cerberus Helpdesk (Build ' . APP_BUILD . ')');
$headers->addTextHeader('Precedence', 'List');
$headers->addTextHeader('Auto-Submitted', 'auto-generated');
$body = sprintf("[Task Assignment #%d]: %s", $task->id, $task->title);
$mft = DevblocksPlatform::getExtension($context, false, true);
$ext = $mft->createInstance();
$url = $ext->getPermalink($task_id);
$body .= "\r\n" . $url;
// Comments
$comments = DAO_Comment::getByContext(CerberusContexts::CONTEXT_TASK, $task_id);
foreach ($comments as $comment_id => $comment) {
$address = DAO_Address::get($comment->address_id);
$body .= "\r\nCommented By: " . $address->first_name . " " . $address->last_name;
$body .= "\r\n" . $comment->comment;
}
unset($comments);
$body .= "\r\n";
$mail->setBody($body);
$result = $mailer->send($mail);
} catch (Exception $e) {
echo "Task Email Notification failed to send<br>";
}
}
function run()
{
// Heartbeat Event
$eventMgr = DevblocksPlatform::getEventService();
$eventMgr->trigger(new Model_DevblocksEvent('cron.heartbeat', array()));
}
function run()
{
$logger = DevblocksPlatform::getConsoleLog();
$logger->info("[Sensors] Starting...");
// Only pull enabled sensors with an extension_id
$sensors = DAO_Sensor::getWhere(sprintf("%s=%d", DAO_Sensor::IS_DISABLED, 0));
$sensor_types = DevblocksPlatform::getExtensions('portsensor.sensor', true);
if (is_array($sensors)) {
foreach ($sensors as $sensor) {
if (!empty($sensor->extension_id) && isset($sensor_types[$sensor->extension_id])) {
// Skip external sensors
if ('sensor.external' == $sensor->extension_id) {
continue;
}
$runner = $sensor_types[$sensor->extension_id];
$output = sprintf("%s (%s)", $sensor->name, $sensor->extension_id);
if (method_exists($runner, 'run')) {
$fields = array();
$success = $runner->run($sensor, $fields);
$fields[DAO_Sensor::UPDATED_DATE] = time();
$fields[DAO_Sensor::FAIL_COUNT] = $success ? 0 : intval($sensor->fail_count) + 1;
DAO_Sensor::update($sensor->id, $fields);
}
$logger->info("[Sensors] Running {$output}... {$result}");
}
}
}
// Sensor Runner Event
$eventMgr = DevblocksPlatform::getEventService();
$eventMgr->trigger(new Model_DevblocksEvent('cron.sensors.post', array()));
$logger->info("[Sensors] Finished!");
}
/**
* Enter description here...
*
* @param CerberusParserMessage $message
* @return integer
*/
public static function parseMessage(CerberusParserMessage $message, $options = array())
{
/*
* options:
* 'no_autoreply'
*/
$logger = DevblocksPlatform::getConsoleLog();
$settings = DevblocksPlatform::getPluginSettingsService();
$helpdesk_senders = CerberusApplication::getHelpdeskSenders();
// Pre-parse mail filters
$pre_filters = Model_PreParseRule::getMatches($message);
if (is_array($pre_filters) && !empty($pre_filters)) {
// Load filter action manifests for reuse
$ext_action_mfts = DevblocksPlatform::getExtensions('cerberusweb.mail_filter.action', false);
// Loop through all matching filters
foreach ($pre_filters as $pre_filter) {
// Do something with matching filter's actions
foreach ($pre_filter->actions as $action_key => $action) {
switch ($action_key) {
case 'blackhole':
return NULL;
break;
case 'redirect':
@($to = $action['to']);
CerberusMail::reflect($message, $to);
return NULL;
break;
case 'bounce':
@($msg = $action['message']);
@($subject = 'Delivery failed: ' . self::fixQuotePrintableString($message->headers['subject']));
// [TODO] Follow the RFC spec on a true bounce
if (null != ($fromAddressInst = CerberusParser::getAddressFromHeaders($message->headers))) {
CerberusMail::quickSend($fromAddressInst->email, $subject, $msg);
}
return NULL;
break;
default:
// Plugin pre-parser filter actions
if (isset($ext_action_mfts[$action_key])) {
if (null != @($ext_action = $ext_action_mfts[$action_key]->createInstance())) {
try {
/* @var $ext_action Extension_MailFilterAction */
$ext_action->run($pre_filter, $message);
} catch (Exception $e) {
}
}
}
break;
}
}
}
}
$headers =& $message->headers;
// From
if (null == ($fromAddressInst = CerberusParser::getAddressFromHeaders($headers))) {
$logger->err("[Parser] 'From' address could not be created.");
return NULL;
}
// To/Cc/Bcc
$to = array();
$sTo = @$headers['to'];
$bIsNew = true;
if (!empty($sTo)) {
// [TODO] Do we still need this RFC address parser?
$to = CerberusParser::parseRfcAddress($sTo);
}
// Subject
// Fix quote printable subject (quoted blocks can appear anywhere in subject)
$sSubject = "";
if (isset($headers['subject']) && !empty($headers['subject'])) {
$sSubject = $headers['subject'];
if (is_array($sSubject)) {
$sSubject = array_shift($sSubject);
}
}
// The subject can still end up empty after QP decode
if (empty($sSubject)) {
$sSubject = "(no subject)";
}
// Date
$iDate = @strtotime($headers['date']);
// If blank, or in the future, set to the current date
if (empty($iDate) || $iDate > time()) {
$iDate = time();
}
// Is banned?
if (1 == $fromAddressInst->is_banned) {
$logger->info("[Parser] Ignoring ticket from banned address: " . $fromAddressInst->email);
return NULL;
}
// Overloadable
$enumSpamTraining = '';
// Message Id / References / In-Reply-To
@($sMessageId = $headers['message-id']);
$body_append_text = array();
$body_append_html = array();
// [mdf]Check attached files before creating the ticket because we may need to overwrite the message-id
// also store any contents of rfc822 files so we can include them after the body
foreach ($message->files as $filename => $file) {
/* @var $file ParserFile */
switch ($file->mime_type) {
case 'message/rfc822':
$full_filename = $file->tmpname;
$mail = mailparse_msg_parse_file($full_filename);
$struct = mailparse_msg_get_structure($mail);
$msginfo = mailparse_msg_get_part_data($mail);
$inline_headers = $msginfo['headers'];
if (isset($headers['from']) && (strtolower(substr($headers['from'], 0, 11)) == 'postmaster@' || strtolower(substr($headers['from'], 0, 14)) == 'mailer-daemon@')) {
$headers['in-reply-to'] = $inline_headers['message-id'];
}
break;
}
}
// [JAS] [TODO] References header may contain multiple message-ids to find
if (null != ($ids = self::findParentMessage($headers))) {
$bIsNew = false;
$id = $ids['ticket_id'];
$msgid = $ids['message_id'];
// Is it a worker reply from an external client? If so, proxy
if (null != ($worker_address = DAO_AddressToWorker::getByAddress($fromAddressInst->email))) {
$logger->info("[Parser] Handling an external worker response from " . $fromAddressInst->email);
if (!DAO_Ticket::isTicketRequester($worker_address->address, $id)) {
// Watcher Commands [TODO] Document on wiki/etc
if (0 != ($matches = preg_match_all("/\\[(.*?)\\]/i", $message->headers['subject'], $commands))) {
@($command = strtolower(array_pop($commands[1])));
$logger->info("[Parser] Worker command: " . $command);
switch ($command) {
case 'close':
DAO_Ticket::updateTicket($id, array(DAO_Ticket::IS_CLOSED => CerberusTicketStatus::CLOSED));
break;
case 'take':
DAO_Ticket::updateTicket($id, array(DAO_Ticket::NEXT_WORKER_ID => $worker_address->worker_id));
break;
case 'comment':
$comment_id = DAO_TicketComment::create(array(DAO_TicketComment::ADDRESS_ID => $fromAddressInst->id, DAO_TicketComment::CREATED => time(), DAO_TicketComment::TICKET_ID => $id, DAO_TicketComment::COMMENT => $message->body));
return $id;
break;
default:
// Typo?
break;
}
}
$attachment_files = array();
$attachment_files['name'] = array();
$attachment_files['type'] = array();
$attachment_files['tmp_name'] = array();
$attachment_files['size'] = array();
$i = 0;
foreach ($message->files as $filename => $file) {
$attachment_files['name'][$i] = $filename;
$attachment_files['type'][$i] = $file->mime_type;
$attachment_files['tmp_name'][$i] = $file->tmpname;
$attachment_files['size'][$i] = $file->file_size;
$i++;
}
CerberusMail::sendTicketMessage(array('message_id' => $msgid, 'content' => $message->body, 'files' => $attachment_files, 'agent_id' => $worker_address->worker_id));
return $id;
} else {
// ... worker is a requester, treat as normal
$logger->info("[Parser] The external worker was a ticket requester, so we're not treating them as a watcher.");
}
} else {
// Reply: Not sent by a worker
/*
* [TODO] check that this sender is a requester on the matched ticket
* Otherwise blank out the $id
*/
}
}
$group_id = 0;
if (empty($id)) {
// New Ticket
$sMask = CerberusApplication::generateTicketMask();
$groups = DAO_Group::getAll();
// Routing new tickets
if (null != ($routing_rules = Model_MailToGroupRule::getMatches($fromAddressInst, $message))) {
if (is_array($routing_rules)) {
foreach ($routing_rules as $rule) {
// Only end up with the last 'move' action (ignore the previous)
if (isset($rule->actions['move'])) {
$group_id = intval($rule->actions['move']['group_id']);
// We don't need to move again when running rule actions
unset($rule->actions['move']);
}
}
}
}
// Make sure the group exists
if (!isset($groups[$group_id])) {
$group_id = null;
}
// Last ditch effort to check for a default group to deliver to
if (empty($group_id)) {
if (null != ($default_team = DAO_Group::getDefaultGroup())) {
$group_id = $default_team->id;
} else {
// Bounce
return null;
}
}
// [JAS] It's important to not set the group_id on the ticket until the messages exist
// or inbox filters will just abort.
$fields = array(DAO_Ticket::MASK => $sMask, DAO_Ticket::SUBJECT => $sSubject, DAO_Ticket::IS_CLOSED => 0, DAO_Ticket::FIRST_WROTE_ID => intval($fromAddressInst->id), DAO_Ticket::LAST_WROTE_ID => intval($fromAddressInst->id), DAO_Ticket::CREATED_DATE => $iDate, DAO_Ticket::UPDATED_DATE => $iDate, DAO_Ticket::LAST_ACTION_CODE => CerberusTicketActionCode::TICKET_OPENED);
$id = DAO_Ticket::createTicket($fields);
// Apply routing actions to our new ticket ID
if (isset($routing_rules) && is_array($routing_rules)) {
foreach ($routing_rules as $rule) {
$rule->run($id);
}
}
}
// [JAS]: Add requesters to the ticket
if (!empty($fromAddressInst->id) && !empty($id)) {
// Don't add a requester if the sender is a helpdesk address
if (isset($helpdesk_senders[$fromAddressInst->email])) {
$logger->info("[Parser] Not adding ourselves as a requester: " . $fromAddressInst->email);
} else {
DAO_Ticket::createRequester($fromAddressInst->id, $id);
}
}
// Add the other TO/CC addresses to the ticket
// [TODO] This should be cleaned up and optimized
if ($settings->get('cerberusweb.core', CerberusSettings::PARSER_AUTO_REQ, 0)) {
@($autoreq_exclude_list = $settings->get('cerberusweb.core', CerberusSettings::PARSER_AUTO_REQ_EXCLUDE, ''));
$destinations = self::getDestinations($headers);
if (is_array($destinations) && !empty($destinations)) {
// Filter out any excluded requesters
if (!empty($autoreq_exclude_list)) {
@($autoreq_exclude = DevblocksPlatform::parseCrlfString($autoreq_exclude_list));
if (is_array($autoreq_exclude) && !empty($autoreq_exclude)) {
foreach ($autoreq_exclude as $excl_pattern) {
$excl_regexp = DevblocksPlatform::parseStringAsRegExp($excl_pattern);
// Check all destinations for this pattern
foreach ($destinations as $idx => $dest) {
if (@preg_match($excl_regexp, $dest)) {
unset($destinations[$idx]);
}
}
}
}
}
foreach ($destinations as $dest) {
if (null != ($destInst = CerberusApplication::hashLookupAddress($dest, true))) {
// Skip if the destination is one of our senders or the matching TO
if (isset($helpdesk_senders[$destInst->email])) {
continue;
}
DAO_Ticket::createRequester($destInst->id, $id);
}
}
}
}
$attachment_path = APP_STORAGE_PATH . '/attachments/';
// [TODO] This should allow external attachments (S3)
$fields = array(DAO_Message::TICKET_ID => $id, DAO_Message::CREATED_DATE => $iDate, DAO_Message::ADDRESS_ID => $fromAddressInst->id);
$email_id = DAO_Message::create($fields);
// Content
DAO_MessageContent::create($email_id, $message->body);
// Headers
foreach ($headers as $hk => $hv) {
DAO_MessageHeader::create($email_id, $hk, $hv);
}
// [mdf] Loop through files to insert attachment records in the db, and move temporary files
if (!empty($email_id)) {
foreach ($message->files as $filename => $file) {
/* @var $file ParserFile */
//[mdf] skip rfc822 messages since we extracted their content above
if ($file->mime_type == 'message/rfc822') {
continue;
}
$fields = array(DAO_Attachment::MESSAGE_ID => $email_id, DAO_Attachment::DISPLAY_NAME => $filename, DAO_Attachment::MIME_TYPE => $file->mime_type, DAO_Attachment::FILE_SIZE => intval($file->file_size));
$file_id = DAO_Attachment::create($fields);
if (empty($file_id)) {
@unlink($file->tmpname);
// remove our temp file
continue;
}
// Make file attachments use buckets so we have a max per directory
$attachment_bucket = sprintf("%03d/", mt_rand(1, 100));
$attachment_file = $file_id;
if (!file_exists($attachment_path . $attachment_bucket)) {
@mkdir($attachment_path . $attachment_bucket, 0770, true);
// [TODO] Needs error checking
}
rename($file->getTempFile(), $attachment_path . $attachment_bucket . $attachment_file);
// [TODO] Split off attachments into its own DAO
DAO_Attachment::update($file_id, array(DAO_Attachment::FILEPATH => $attachment_bucket . $attachment_file));
}
}
// Pre-load custom fields
if (isset($message->custom_fields) && !empty($message->custom_fields)) {
foreach ($message->custom_fields as $cf_id => $cf_val) {
if (is_array($cf_val) && !empty($cf_val) || !is_array($cf_val) && 0 != strlen($cf_val)) {
DAO_CustomFieldValue::setFieldValue('cerberusweb.fields.source.ticket', $id, $cf_id, $cf_val);
}
}
}
// Finalize our new ticket details (post-message creation)
if ($bIsNew && !empty($id) && !empty($email_id)) {
// First thread (needed for anti-spam)
DAO_Ticket::updateTicket($id, array(DAO_Ticket::FIRST_MESSAGE_ID => $email_id));
// Prime the change fields (which a few things like anti-spam might change before we commit)
$change_fields = array(DAO_Ticket::TEAM_ID => $group_id);
$out = CerberusBayes::calculateTicketSpamProbability($id);
if (!empty($group_id)) {
@($spam_threshold = DAO_GroupSettings::get($group_id, DAO_GroupSettings::SETTING_SPAM_THRESHOLD, 80));
@($spam_action = DAO_GroupSettings::get($group_id, DAO_GroupSettings::SETTING_SPAM_ACTION, ''));
@($spam_action_param = DAO_GroupSettings::get($group_id, DAO_GroupSettings::SETTING_SPAM_ACTION_PARAM, ''));
if ($out['probability'] * 100 >= $spam_threshold) {
$enumSpamTraining = CerberusTicketSpamTraining::SPAM;
switch ($spam_action) {
default:
case 0:
// do nothing
break;
case 1:
// delete
$change_fields[DAO_Ticket::IS_CLOSED] = 1;
$change_fields[DAO_Ticket::IS_DELETED] = 1;
break;
case 2:
// move
$buckets = DAO_Bucket::getAll();
// Verify bucket exists
if (!empty($spam_action_param) && isset($buckets[$spam_action_param])) {
$change_fields[DAO_Ticket::TEAM_ID] = $group_id;
$change_fields[DAO_Ticket::CATEGORY_ID] = $spam_action_param;
}
break;
}
}
}
// end spam training
// Save properties
if (!empty($change_fields)) {
DAO_Ticket::updateTicket($id, $change_fields);
}
}
// Reply notifications (new messages are handled by 'move' listener)
if (!$bIsNew) {
// Inbound Reply Event
$eventMgr = DevblocksPlatform::getEventService();
$eventMgr->trigger(new Model_DevblocksEvent('ticket.reply.inbound', array('ticket_id' => $id)));
}
// New ticket processing
if ($bIsNew) {
// Auto reply
@($autoreply_enabled = DAO_GroupSettings::get($group_id, DAO_GroupSettings::SETTING_AUTO_REPLY_ENABLED, 0));
@($autoreply = DAO_GroupSettings::get($group_id, DAO_GroupSettings::SETTING_AUTO_REPLY, ''));
/*
* Send the group's autoreply if one exists, as long as this ticket isn't spam
*/
if (!isset($options['no_autoreply']) && $autoreply_enabled && !empty($autoreply) && $enumSpamTraining != CerberusTicketSpamTraining::SPAM) {
CerberusMail::sendTicketMessage(array('ticket_id' => $id, 'message_id' => $email_id, 'content' => str_replace(array('#ticket_id#', '#mask#', '#subject#', '#timestamp#', '#sender#', '#sender_first#', '#orig_body#'), array($id, $sMask, $sSubject, date('r'), $fromAddressInst->email, $fromAddressInst->first_name, ltrim($message->body)), $autoreply), 'is_autoreply' => true, 'dont_keep_copy' => true));
}
}
// end bIsNew
unset($message);
// Re-open and update our date on new replies
if (!$bIsNew) {
DAO_Ticket::updateTicket($id, array(DAO_Ticket::UPDATED_DATE => time(), DAO_Ticket::IS_WAITING => 0, DAO_Ticket::IS_CLOSED => 0, DAO_Ticket::IS_DELETED => 0, DAO_Ticket::LAST_WROTE_ID => $fromAddressInst->id, DAO_Ticket::LAST_ACTION_CODE => CerberusTicketActionCode::TICKET_CUSTOMER_REPLY));
// [TODO] The TICKET_CUSTOMER_REPLY should be sure of this message address not being a worker
}
@imap_errors();
// Prevent errors from spilling out into STDOUT
return $id;
}
function saveContactAction()
{
$active_worker = CerberusApplication::getActiveWorker();
$db = DevblocksPlatform::getDatabaseService();
@($id = DevblocksPlatform::importGPC($_REQUEST['id'], 'integer', 0));
@($email = trim(DevblocksPlatform::importGPC($_REQUEST['email'], 'string', '')));
@($first_name = trim(DevblocksPlatform::importGPC($_REQUEST['first_name'], 'string', '')));
@($last_name = trim(DevblocksPlatform::importGPC($_REQUEST['last_name'], 'string', '')));
@($contact_org = trim(DevblocksPlatform::importGPC($_REQUEST['contact_org'], 'string', '')));
@($is_banned = DevblocksPlatform::importGPC($_REQUEST['is_banned'], 'integer', 0));
@($pass = DevblocksPlatform::importGPC($_REQUEST['pass'], 'string', ''));
@($unregister = DevblocksPlatform::importGPC($_REQUEST['unregister'], 'integer', 0));
@($view_id = DevblocksPlatform::importGPC($_REQUEST['view_id'], 'string', ''));
if ($active_worker->hasPriv('core.addybook.addy.actions.update')) {
$contact_org_id = 0;
if (!empty($contact_org)) {
$contact_org_id = DAO_ContactOrg::lookup($contact_org, true);
$contact_org = DAO_ContactOrg::get($contact_org_id);
}
// Common fields
$fields = array(DAO_Address::FIRST_NAME => $first_name, DAO_Address::LAST_NAME => $last_name, DAO_Address::CONTACT_ORG_ID => $contact_org_id, DAO_Address::IS_BANNED => $is_banned);
// Are we clearing the contact's login?
if ($unregister) {
$fields[DAO_Address::IS_REGISTERED] = 0;
$fields[DAO_Address::PASS] = '';
} elseif (!empty($pass)) {
// Are we changing their password?
$fields[DAO_Address::IS_REGISTERED] = 1;
$fields[DAO_Address::PASS] = md5($pass);
}
if ($id == 0) {
$fields = $fields + array(DAO_Address::EMAIL => $email);
$id = DAO_Address::create($fields);
} else {
DAO_Address::update($id, $fields);
}
// Custom field saves
@($field_ids = DevblocksPlatform::importGPC($_POST['field_ids'], 'array', array()));
DAO_CustomFieldValue::handleFormPost(ChCustomFieldSource_Address::ID, $id, $field_ids);
/*
* Notify anything that wants to know when Address Peek saves.
*/
$eventMgr = DevblocksPlatform::getEventService();
$eventMgr->trigger(new Model_DevblocksEvent('address.peek.saved', array('address_id' => $id, 'changed_fields' => $fields)));
}
if (!empty($view_id)) {
$view = C4_AbstractViewLoader::getView($view_id);
$view->render();
}
}
static function sendMailProperties($properties)
{
$status = true;
@($toStr = $properties['to']);
@($cc = $properties['cc']);
@($bcc = $properties['bcc']);
@($subject = $properties['subject']);
@($content = $properties['content']);
@($files = $properties['files']);
$mail_settings = self::getMailerDefaults();
if (empty($properties['from_addy'])) {
@($from_addy = $settings->get('feg.core', FegSettings::DEFAULT_REPLY_FROM, $_SERVER['SERVER_ADMIN']));
}
if (empty($properties['from_personal'])) {
@($from_personal = $settings->get('feg.core', FegSettings::DEFAULT_REPLY_PERSONAL, ''));
}
if (empty($subject)) {
$subject = '(no subject)';
}
// [JAS]: Replace any semi-colons with commas (people like using either)
$toList = DevblocksPlatform::parseCsvString(str_replace(';', ',', $toStr));
$mail_headers = array();
$mail_headers['X-FegCompose'] = '1';
// Headers needed for the ticket message
$log_headers = new Swift_Message_Headers();
$log_headers->setCharset(LANG_CHARSET_CODE);
$log_headers->set('To', $toList);
$log_headers->set('From', !empty($from_personal) ? sprintf("%s <%s>", $from_personal, $from_addy) : sprintf('%s', $from_addy));
$log_headers->set('Subject', $subject);
$log_headers->set('Date', date('r'));
foreach ($log_headers->getList() as $hdr => $v) {
if (null != ($hdr_val = $log_headers->getEncoded($hdr))) {
if (!empty($hdr_val)) {
$mail_headers[$hdr] = $hdr_val;
}
}
}
try {
$mail_service = DevblocksPlatform::getMailService();
$mailer = $mail_service->getMailer(FegMail::getMailerDefaults());
$email = $mail_service->createMessage();
$email->setTo($toList);
// cc
$ccs = array();
if (!empty($cc) && null != ($ccList = DevblocksPlatform::parseCsvString(str_replace(';', ',', $cc)))) {
$email->setCc($ccList);
}
// bcc
if (!empty($bcc) && null != ($bccList = DevblocksPlatform::parseCsvString(str_replace(';', ',', $bcc)))) {
$email->setBcc($bccList);
}
$email->setFrom(array($from => $personal));
$email->setSubject($subject);
$email->generateId();
$headers = $email->getHeaders();
$headers->addTextHeader('X-Mailer', 'Fax Email Gateway (FEG) ' . APP_VERSION . ' (Build ' . APP_BUILD . ')');
$email->setBody($content);
// Mime Attachments
if (is_array($files) && !empty($files)) {
foreach ($files['tmp_name'] as $idx => $file) {
if (empty($file) || empty($files['name'][$idx])) {
continue;
}
$email->attach(Swift_Attachment::fromPath($file)->setFilename($files['name'][$idx]));
}
}
// Headers
foreach ($email->getHeaders()->getAll() as $hdr) {
if (null != ($hdr_val = $hdr->getFieldBody())) {
if (!empty($hdr_val)) {
$mail_headers[$hdr->getFieldName()] = $hdr_val;
}
}
}
// [TODO] Allow separated addresses (parseRfcAddress)
// $mailer->log->enable();
if (!@$mailer->send($email)) {
throw new Exception('Mail failed to send: unknown reason');
}
// $mailer->log->dump();
} catch (Exception $e) {
// Do Something
$status = false;
}
// Give plugins a chance to note a message is imported.
$eventMgr = DevblocksPlatform::getEventService();
$eventMgr->trigger(new Model_DevblocksEvent('email.send', array('properties' => $properties, 'send_status' => $status ? 2 : 1)));
return $status;
}
static function create($fields)
{
$db = DevblocksPlatform::getDatabaseService();
$id = $db->GenID('ticket_comment_seq');
$sql = sprintf("INSERT INTO ticket_comment (id) " . "VALUES (%d)", $id);
$db->Execute($sql);
self::update($id, $fields);
/* This event fires after the change takes place in the db,
* which is important if the listener needs to stack changes
*/
if (!empty($fields[self::TICKET_ID]) && !empty($fields[self::ADDRESS_ID]) && !empty($fields[self::COMMENT])) {
$eventMgr = DevblocksPlatform::getEventService();
$eventMgr->trigger(new Model_DevblocksEvent('ticket.comment.create', array('comment_id' => $id, 'ticket_id' => $fields[self::TICKET_ID], 'address_id' => $fields[self::ADDRESS_ID], 'comment' => $fields[self::COMMENT])));
}
return $id;
}
function setCustomerAccountNumberAction()
{
$db = DevblocksPlatform::getDatabaseService();
@($account_number = DevblocksPlatform::importGPC($_REQUEST['acc_num'], 'string', ''));
@($m_id = DevblocksPlatform::importGPC($_REQUEST['m_id'], 'string', ''));
// Now Confirm the account exists and is active
$account = array_shift(DAO_CustomerAccount::getWhere(sprintf("%s = %d AND %s = '0' ", DAO_CustomerAccount::ACCOUNT_NUMBER, $account_number, DAO_CustomerAccount::IS_DISABLED)));
if (!isset($account)) {
return;
}
$message_obj = DAO_Message::get($m_id);
if (!isset($message_obj)) {
return;
}
$fields = get_object_vars($message_obj);
$fields[DAO_Message::ACCOUNT_ID] = $account->id;
$fields[DAO_Message::IMPORT_STATUS] = 0;
// Requeue
$m_status = DAO_Message::update($m_id, $fields);
// Give plugins a chance to note a message is assigned
$eventMgr = DevblocksPlatform::getEventService();
$eventMgr->trigger(new Model_DevblocksEvent('message.account.assign', array('account_id' => $account->id, 'message_id' => $m_id)));
echo json_encode($fields);
}
static function sendTicketMessage($properties = array())
{
$settings = DevblocksPlatform::getPluginSettingsService();
$helpdesk_senders = CerberusApplication::getHelpdeskSenders();
@($from_addy = $settings->get('cerberusweb.core', CerberusSettings::DEFAULT_REPLY_FROM, $_SERVER['SERVER_ADMIN']));
@($from_personal = $settings->get('cerberusweb.core', CerberusSettings::DEFAULT_REPLY_PERSONAL, ''));
// [TODO] If we still don't have a $from_addy we need a graceful failure.
/*
* [TODO] Move these into constants?
'message_id'
-----'ticket_id'
'subject'
'to'
'cc'
'bcc'
'content'
'files'
'closed'
'ticket_reopen'
'unlock_date'
'bucket_id'
'agent_id',
'is_autoreply',
'dont_send',
'dont_save_copy'
*/
$mail_succeeded = true;
try {
// objects
$mail_service = DevblocksPlatform::getMailService();
$mailer = $mail_service->getMailer(CerberusMail::getMailerDefaults());
$mail = $mail_service->createMessage();
// properties
@($reply_message_id = $properties['message_id']);
@($content = $properties['content']);
@($files = $properties['files']);
@($forward_files = $properties['forward_files']);
@($worker_id = $properties['agent_id']);
@($subject = $properties['subject']);
$message = DAO_Ticket::getMessage($reply_message_id);
$message_headers = DAO_MessageHeader::getAll($reply_message_id);
$ticket_id = $message->ticket_id;
$ticket = DAO_Ticket::getTicket($ticket_id);
// [TODO] Check that message|ticket isn't NULL
// If this ticket isn't spam trained and our outgoing message isn't an autoreply
if ($ticket->spam_training == CerberusTicketSpamTraining::BLANK && (!isset($properties['is_autoreply']) || !$properties['is_autoreply'])) {
CerberusBayes::markTicketAsNotSpam($ticket_id);
}
// Allow teams to override the default from/personal
@($group_reply = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_REPLY_FROM, ''));
@($group_personal = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_REPLY_PERSONAL, ''));
@($group_personal_with_worker = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_REPLY_PERSONAL_WITH_WORKER, 0));
if (!empty($group_reply)) {
$from_addy = $group_reply;
}
if (!empty($group_personal)) {
$from_personal = $group_personal;
}
// Prefix the worker name on the personal line?
if (!empty($group_personal_with_worker) && null != ($reply_worker = DAO_Worker::getAgent($worker_id))) {
$from_personal = $reply_worker->getName() . (!empty($from_personal) ? ', ' . $from_personal : "");
}
// Headers
$mail->setFrom(array($from_addy => $from_personal));
$mail->generateId();
$headers = $mail->getHeaders();
$headers->addTextHeader('X-Mailer', 'Cerberus Helpdesk (Build ' . APP_BUILD . ')');
// Subject
if (empty($subject)) {
$subject = $ticket->subject;
}
if (!empty($properties['to'])) {
// forward
$mail->setSubject($subject);
} else {
// reply
@($group_has_subject = intval(DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_SUBJECT_HAS_MASK, 0)));
@($group_subject_prefix = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_SUBJECT_PREFIX, ''));
$prefix = sprintf("[%s#%s] ", !empty($group_subject_prefix) ? $group_subject_prefix . ' ' : '', $ticket->mask);
$mail->setSubject(sprintf('Re: %s%s', $group_has_subject ? $prefix : '', $subject));
}
// References
if (!empty($message) && false !== @($in_reply_to = $message_headers['message-id'])) {
$headers->addTextHeader('References', $in_reply_to);
$headers->addTextHeader('In-Reply-To', $in_reply_to);
}
// Auto-reply handling (RFC-3834 compliant)
if (isset($properties['is_autoreply']) && $properties['is_autoreply']) {
$headers->addTextHeader('Auto-Submitted', 'auto-replied');
if (null == ($first_address = DAO_Address::get($ticket->first_wrote_address_id))) {
return;
}
// Don't send e-mail to ourselves
if (isset($helpdesk_senders[$first_address->email])) {
return;
}
// Make sure we haven't mailed this address an autoreply within 5 minutes
if ($first_address->last_autoreply > 0 && $first_address->last_autoreply > time() - 300) {
return;
}
$first_email = strtolower($first_address->email);
$first_split = explode('@', $first_email);
if (!is_array($first_split) || count($first_split) != 2) {
return;
}
// If return-path is blank
if (isset($message_headers['return-path']) && $message_headers['return-path'] == '<>') {
return;
}
// Ignore bounces
if ($first_split[0] == "postmaster" || $first_split[0] == "mailer-daemon") {
return;
}
// Ignore autoresponses to autoresponses
if (isset($message_headers['auto-submitted']) && $message_headers['auto-submitted'] != 'no') {
return;
}
if (isset($message_headers['precedence']) && ($message_headers['precedence'] == 'list' || $message_headers['precedence'] == 'junk' || ($message_headers['precedence'] = 'bulk'))) {
return;
}
// Set the auto-reply date for this address to right now
DAO_Address::update($ticket->first_wrote_address_id, array(DAO_Address::LAST_AUTOREPLY => time()));
// Auto-reply just to the initial requester
$mail->addTo($first_address->email);
// Not an auto-reply
} else {
// Forwards
if (!empty($properties['to'])) {
$aTo = DevblocksPlatform::parseCsvString(str_replace(';', ',', $properties['to']));
if (is_array($aTo)) {
foreach ($aTo as $to_addy) {
$mail->addTo($to_addy);
}
}
// Replies
} else {
// Recipients
$requesters = DAO_Ticket::getRequestersByTicket($ticket_id);
if (is_array($requesters)) {
foreach ($requesters as $requester) {
/* @var $requester Model_Address */
$mail->addTo($requester->email);
}
}
}
// Ccs
if (!empty($properties['cc'])) {
$aCc = DevblocksPlatform::parseCsvString(str_replace(';', ',', $properties['cc']));
$mail->setCc($aCc);
}
// Bccs
if (!empty($properties['bcc'])) {
$aBcc = DevblocksPlatform::parseCsvString(str_replace(';', ',', $properties['bcc']));
$mail->setBcc($aBcc);
}
}
/*
* [IMPORTANT -- Yes, this is simply a line in the sand.]
* You're welcome to modify the code to meet your needs, but please respect
* our licensing. Buy a legitimate copy to help support the project!
* http://www.cerberusweb.com/
*/
$license = CerberusLicense::getInstance();
if (empty($license) || @empty($license['serial'])) {
$content .= base64_decode("DQoNCi0tLQ0KQ29tYmF0IHNwYW0gYW5kIGltcHJvdmUgcmVzc" . "G9uc2UgdGltZXMgd2l0aCBDZXJiZXJ1cyBIZWxwZGVzayA0LjAhDQpodHRwOi8vd3d3LmNlc" . "mJlcnVzd2ViLmNvbS8NCg");
}
// Body
$mail->setBody($content);
// Mime Attachments
if (is_array($files) && !empty($files)) {
foreach ($files['tmp_name'] as $idx => $file) {
if (empty($file) || empty($files['name'][$idx])) {
continue;
}
$mail->attach(Swift_Attachment::fromPath($file)->setFilename($files['name'][$idx]));
}
}
// Forward Attachments
if (!empty($forward_files) && is_array($forward_files)) {
$attachments_path = APP_STORAGE_PATH . '/attachments/';
foreach ($forward_files as $file_id) {
$attachment = DAO_Attachment::get($file_id);
$attachment_path = $attachments_path . $attachment->filepath;
$mail->attach(Swift_Attachment::fromPath($attachment_path)->setFilename($attachment->display_name));
}
}
if (!DEMO_MODE) {
// If we're not supposed to send
if (isset($properties['dont_send']) && $properties['dont_send']) {
// ...do nothing
} else {
// otherwise send
if (!$mailer->send($mail)) {
$mail_succeeded = false;
throw new Exception('Mail not sent.');
}
}
}
} catch (Exception $e) {
// tag failure, so we can add a note to the message later
$mail_succeeded = false;
}
// Handle post-mail actions
$change_fields = array();
$fromAddressInst = CerberusApplication::hashLookupAddress($from_addy, true);
$fromAddressId = $fromAddressInst->id;
if ((!isset($properties['dont_keep_copy']) || !$properties['dont_keep_copy']) && (!isset($properties['is_autoreply']) || !$properties['is_autoreply'])) {
$change_fields[DAO_Ticket::LAST_WROTE_ID] = $fromAddressId;
$change_fields[DAO_Ticket::UPDATED_DATE] = time();
if (!empty($worker_id)) {
$change_fields[DAO_Ticket::LAST_WORKER_ID] = $worker_id;
$change_fields[DAO_Ticket::LAST_ACTION_CODE] = CerberusTicketActionCode::TICKET_WORKER_REPLY;
}
// Only change the subject if not forwarding
if (!empty($subject) && empty($properties['to'])) {
$change_fields[DAO_Ticket::SUBJECT] = $subject;
}
$fields = array(DAO_Message::TICKET_ID => $ticket_id, DAO_Message::CREATED_DATE => time(), DAO_Message::ADDRESS_ID => $fromAddressId, DAO_Message::IS_OUTGOING => 1, DAO_Message::WORKER_ID => !empty($worker_id) ? $worker_id : 0);
$message_id = DAO_Message::create($fields);
// Content
DAO_MessageContent::create($message_id, $content);
$headers = $mail->getHeaders();
// Headers
foreach ($headers->getAll() as $hdr) {
if (null != ($hdr_val = $hdr->getFieldBody())) {
if (!empty($hdr_val)) {
DAO_MessageHeader::create($message_id, $hdr->getFieldName(), CerberusParser::fixQuotePrintableString($hdr_val));
}
}
}
// Attachments
if (is_array($files) && !empty($files)) {
$attachment_path = APP_STORAGE_PATH . '/attachments/';
reset($files);
foreach ($files['tmp_name'] as $idx => $file) {
if (empty($file) || empty($files['name'][$idx]) || !file_exists($file)) {
continue;
}
$fields = array(DAO_Attachment::MESSAGE_ID => $message_id, DAO_Attachment::DISPLAY_NAME => $files['name'][$idx], DAO_Attachment::MIME_TYPE => $files['type'][$idx], DAO_Attachment::FILE_SIZE => filesize($file));
$file_id = DAO_Attachment::create($fields);
$attachment_bucket = sprintf("%03d/", mt_rand(1, 100));
$attachment_file = $file_id;
if (!file_exists($attachment_path . $attachment_bucket)) {
mkdir($attachment_path . $attachment_bucket, 0775, true);
}
if (!is_writeable($attachment_path . $attachment_bucket)) {
echo "Can't write to bucket " . $attachment_path . $attachment_bucket . "<BR>";
}
copy($file, $attachment_path . $attachment_bucket . $attachment_file);
@unlink($file);
DAO_Attachment::update($file_id, array(DAO_Attachment::FILEPATH => $attachment_bucket . $attachment_file));
}
}
// add note to message if email failed
if ($mail_succeeded === false) {
$fields = array(DAO_MessageNote::MESSAGE_ID => $message_id, DAO_MessageNote::CREATED => time(), DAO_MessageNote::WORKER_ID => 0, DAO_MessageNote::CONTENT => 'Exception thrown while sending email: ' . $e->getMessage(), DAO_MessageNote::TYPE => Model_MessageNote::TYPE_ERROR);
DAO_MessageNote::create($fields);
}
}
// Post-Reply Change Properties
if (isset($properties['closed'])) {
switch ($properties['closed']) {
case 0:
// open
$change_fields[DAO_Ticket::IS_WAITING] = 0;
$change_fields[DAO_Ticket::IS_CLOSED] = 0;
$change_fields[DAO_Ticket::IS_DELETED] = 0;
$change_fields[DAO_Ticket::DUE_DATE] = 0;
break;
case 1:
// closed
$change_fields[DAO_Ticket::IS_WAITING] = 0;
$change_fields[DAO_Ticket::IS_CLOSED] = 1;
$change_fields[DAO_Ticket::IS_DELETED] = 0;
if (isset($properties['ticket_reopen'])) {
@($time = intval(strtotime($properties['ticket_reopen'])));
$change_fields[DAO_Ticket::DUE_DATE] = $time;
}
break;
case 2:
// waiting
$change_fields[DAO_Ticket::IS_WAITING] = 1;
$change_fields[DAO_Ticket::IS_CLOSED] = 0;
$change_fields[DAO_Ticket::IS_DELETED] = 0;
if (isset($properties['ticket_reopen'])) {
@($time = intval(strtotime($properties['ticket_reopen'])));
$change_fields[DAO_Ticket::DUE_DATE] = $time;
}
break;
}
}
// Who should handle the followup?
if (isset($properties['next_worker_id'])) {
$change_fields[DAO_Ticket::NEXT_WORKER_ID] = $properties['next_worker_id'];
}
// Allow anybody to reply after
if (isset($properties['unlock_date']) && !empty($properties['unlock_date'])) {
$unlock = strtotime($properties['unlock_date']);
if (intval($unlock) > 0) {
$change_fields[DAO_Ticket::UNLOCK_DATE] = $unlock;
}
}
// Move
if (!empty($properties['bucket_id'])) {
// [TODO] Use API to move, or fire event
// [TODO] Ensure team/bucket exist
list($team_id, $bucket_id) = CerberusApplication::translateTeamCategoryCode($properties['bucket_id']);
$change_fields[DAO_Ticket::TEAM_ID] = $team_id;
$change_fields[DAO_Ticket::CATEGORY_ID] = $bucket_id;
}
if (!empty($ticket_id) && !empty($change_fields)) {
DAO_Ticket::updateTicket($ticket_id, $change_fields);
}
// Outbound Reply Event (not automated reply, etc.)
if (!empty($worker_id)) {
$eventMgr = DevblocksPlatform::getEventService();
$eventMgr->trigger(new Model_DevblocksEvent('ticket.reply.outbound', array('ticket_id' => $ticket_id, 'worker_id' => $worker_id)));
}
}
static function delete($ids)
{
if (!is_array($ids)) {
$ids = array($ids);
}
$db = DevblocksPlatform::getDatabaseService();
/*
* Notify anything that wants to know when buckets delete.
*/
$eventMgr = DevblocksPlatform::getEventService();
$eventMgr->trigger(new Model_DevblocksEvent('bucket.delete', array('bucket_ids' => $ids)));
$sql = sprintf("DELETE QUICK FROM category WHERE id IN (%s)", implode(',', $ids));
$db->Execute($sql) or die(__CLASS__ . '(' . __LINE__ . ')' . ':' . $db->ErrorMsg());
/* @var $rs ADORecordSet */
// Reset any tickets using this category
$sql = sprintf("UPDATE ticket SET category_id = 0 WHERE category_id IN (%s)", implode(',', $ids));
$db->Execute($sql) or die(__CLASS__ . '(' . __LINE__ . ')' . ':' . $db->ErrorMsg());
/* @var $rs ADORecordSet */
self::clearCache();
}
function ExportSnpp(Model_ExportType $export_type)
{
$logger = DevblocksPlatform::getConsoleLog();
$db = DevblocksPlatform::getDatabaseService();
@($snpp_current_hour = 0);
@($snpp_sent_today = 0);
$memory_limit = ini_get('memory_limit');
if (substr($memory_limit, 0, -1) < 128) {
@ini_set('memory_limit', '128M');
}
@set_time_limit(0);
// Unlimited (if possible)
$logger->info("[SNPP Exporter] Overloaded memory_limit to: " . ini_get('memory_limit'));
$logger->info("[SNPP Exporter] Overloaded max_execution_time to: " . ini_get('max_execution_time'));
$timeout = ini_get('max_execution_time');
$runtime = microtime(true);
$sql = sprintf("SELECT mr.id " . "FROM message_recipient mr " . "inner join customer_recipient cr on mr.recipient_id = cr.id " . "WHERE mr.send_status in (0,3,4) " . "AND cr.is_disabled = 0 " . "AND cr.export_type = %d " . "AND cr.type = 2 ", $export_type->id);
$rs = $db->Execute($sql);
// Loop though pending outbound emails.
while ($row = mysql_fetch_assoc($rs)) {
$id = $row['id'];
$logger->info("[SNPP Exporter] Procing MR ID: " . $id);
$message_recipient = DAO_MessageRecipient::get($id);
$message = DAO_Message::get($message_recipient->message_id);
$message_lines = explode('\\n', substr($message->message, 1, -1));
$recipient = DAO_CustomerRecipient::get($message_recipient->recipient_id);
$message_str = substr(implode("", $message_lines), 0, 160);
// FIXME - Need to add in filter for now everything is unfiltered.
// sendSnpp($phone_number, $message, $snpp_server="ann100sms01.answernet.com", $port=444)
$send_status = FegSnpp::sendSnpp($recipient->address, $message_str);
$logger->info("[SNPP Exporter] Send Status: " . ($send_status ? "Successful" : "Failure"));
// Give plugins a chance to run export
$eventMgr = DevblocksPlatform::getEventService();
$eventMgr->trigger(new Model_DevblocksEvent('cron.send.snpp', array('recipient' => $recipient, 'message' => $message, 'message_lines' => $message_lines, 'message_recipient' => $message_recipient, 'send_status' => $send_status)));
if ($send_status) {
$snpp_current_hour++;
$snpp_sent_today++;
}
$fields = array(DAO_MessageRecipient::SEND_STATUS => $send_status ? 2 : 1, DAO_MessageRecipient::CLOSED_DATE => $send_status ? time() : 0);
DAO_MessageRecipient::update($id, $fields);
}
mysql_free_result($rs);
if ($snpp_current_hour) {
$current_fields = DAO_Stats::get(0);
$fields = array(DAO_Stats::SNPP_CURRENT_HOUR => $current_fields->snpp_current_hour + $snpp_current_hour, DAO_Stats::SNPP_SENT_TODAY => $current_fields->snpp_sent_today + $snpp_sent_today);
DAO_Stats::update(0, $fields);
}
return NULL;
}
private function _handleTicketMoved($event)
{
@($ticket_ids = $event->params['ticket_ids']);
@($changed_fields = $event->params['changed_fields']);
if (!isset($changed_fields[DAO_Ticket::TEAM_ID])) {
return;
}
@($team_id = $changed_fields[DAO_Ticket::TEAM_ID]);
@($bucket_id = $changed_fields[DAO_Ticket::CATEGORY_ID]);
$final_moves = array();
// If we're landing in an inbox we need to check its filters
if (!empty($ticket_ids) && !empty($team_id) && empty($bucket_id)) {
// moving to an inbox
if (is_array($ticket_ids)) {
foreach ($ticket_ids as $ticket_id) {
// Run the new inbox filters
$matches = CerberusApplication::runGroupRouting($team_id, $ticket_id);
// If we matched no rules, we're stuck in the destination inbox.
if (empty($matches)) {
$final_moves[] = $ticket_id;
} else {
// If more inbox rules want to move this ticket don't consider this finished
if (is_array($matches)) {
foreach ($matches as $match) {
if (isset($match->actions['move'])) {
// any moves
break;
}
$final_moves[] = $ticket_id;
}
}
}
}
}
// Anything dropping into a non-inbox bucket is done chain-moving
} elseif (!empty($ticket_ids) && !empty($team_id) && !empty($bucket_id)) {
$final_moves = $ticket_ids;
}
// Did we have any tickets finish chain-moving?
if (!empty($final_moves)) {
// Trigger an inbound event for all moves
if (is_array($final_moves)) {
foreach ($final_moves as $ticket_id) {
// Inbound Reply Event
$eventMgr = DevblocksPlatform::getEventService();
$eventMgr->trigger(new Model_DevblocksEvent('ticket.reply.inbound', array('ticket_id' => $ticket_id)));
}
}
}
}
function setMessageStatusAction()
{
$translate = DevblocksPlatform::getTranslationService();
@($id = DevblocksPlatform::importGPC($_REQUEST['id'], 'integer', 0));
@($view_id = DevblocksPlatform::importGPC($_REQUEST['view_id'], 'string', ''));
@($status = DevblocksPlatform::importGPC($_REQUEST['status'], 'integer', 0));
@($goto_recent = DevblocksPlatform::importGPC($_REQUEST['goto_recent'], 'integer', 0));
$message_obj = DAO_Message::get($id);
$fields = get_object_vars($message_obj);
$fields[DAO_Message::IMPORT_STATUS] = $status;
$mr_status = DAO_Message::update($id, $fields);
// Give plugins a chance to note a message is imported.
$eventMgr = DevblocksPlatform::getEventService();
$eventMgr->trigger(new Model_DevblocksEvent('message.status', array('message_id' => $id, 'account_id' => $message_obj->account_id, 'import_status' => $status)));
$status_text = $translate->_('feg.message.import_status_' . $status);
if ($status_text == "") {
$status_text = $translate->_('feg.message_recipient.status_unknown');
}
echo $status_text;
}
