function getSearchOptions()
{
$tab = array();
$tab['common'] = __('Characteristics');
$tab[1]['table'] = $this->getTable();
$tab[1]['field'] = 'name';
$tab[1]['name'] = __('Title');
$tab[1]['searchtype'] = 'contains';
$tab[1]['datatype'] = 'itemlink';
$tab[1]['massiveaction'] = false;
$tab[21]['table'] = $this->getTable();
$tab[21]['field'] = 'content';
$tab[21]['name'] = __('Description');
$tab[21]['massiveaction'] = false;
$tab[21]['datatype'] = 'text';
$tab[2]['table'] = $this->getTable();
$tab[2]['field'] = 'id';
$tab[2]['name'] = __('ID');
$tab[2]['massiveaction'] = false;
$tab[2]['datatype'] = 'number';
$tab[12]['table'] = $this->getTable();
$tab[12]['field'] = 'status';
$tab[12]['name'] = __('Status');
$tab[12]['searchtype'] = 'equals';
$tab[12]['datatype'] = 'specific';
$tab[14]['table'] = $this->getTable();
$tab[14]['field'] = 'type';
$tab[14]['name'] = __('Type');
$tab[14]['searchtype'] = 'equals';
$tab[14]['datatype'] = 'specific';
$tab[10]['table'] = $this->getTable();
$tab[10]['field'] = 'urgency';
$tab[10]['name'] = __('Urgency');
$tab[10]['searchtype'] = 'equals';
$tab[10]['datatype'] = 'specific';
$tab[11]['table'] = $this->getTable();
$tab[11]['field'] = 'impact';
$tab[11]['name'] = __('Impact');
$tab[11]['searchtype'] = 'equals';
$tab[11]['datatype'] = 'specific';
$tab[3]['table'] = $this->getTable();
$tab[3]['field'] = 'priority';
$tab[3]['name'] = __('Priority');
$tab[3]['searchtype'] = 'equals';
$tab[3]['datatype'] = 'specific';
$tab[15]['table'] = $this->getTable();
$tab[15]['field'] = 'date';
$tab[15]['name'] = __('Opening date');
$tab[15]['datatype'] = 'datetime';
$tab[15]['massiveaction'] = false;
$tab[16]['table'] = $this->getTable();
$tab[16]['field'] = 'closedate';
$tab[16]['name'] = __('Closing date');
$tab[16]['datatype'] = 'datetime';
$tab[16]['massiveaction'] = false;
$tab[18]['table'] = $this->getTable();
$tab[18]['field'] = 'due_date';
$tab[18]['name'] = __('Due date');
$tab[18]['datatype'] = 'datetime';
$tab[18]['maybefuture'] = true;
$tab[18]['massiveaction'] = false;
$tab[151]['table'] = $this->getTable();
$tab[151]['field'] = 'due_date';
$tab[151]['name'] = __('Due date + Progress');
$tab[151]['massiveaction'] = false;
$tab[151]['nosearch'] = true;
$tab[82]['table'] = $this->getTable();
$tab[82]['field'] = 'is_late';
$tab[82]['name'] = __('Late');
$tab[82]['datatype'] = 'bool';
$tab[82]['massiveaction'] = false;
$tab[17]['table'] = $this->getTable();
$tab[17]['field'] = 'solvedate';
$tab[17]['name'] = __('Resolution date');
$tab[17]['datatype'] = 'datetime';
$tab[17]['massiveaction'] = false;
$tab[19]['table'] = $this->getTable();
$tab[19]['field'] = 'date_mod';
$tab[19]['name'] = __('Last update');
$tab[19]['datatype'] = 'datetime';
$tab[19]['massiveaction'] = false;
$tab[7]['table'] = 'glpi_itilcategories';
$tab[7]['field'] = 'completename';
$tab[7]['name'] = __('Category');
$tab[7]['datatype'] = 'dropdown';
if (!Session::isCron() && isset($_SESSION['glpiactiveprofile']['interface']) && $_SESSION['glpiactiveprofile']['interface'] == 'helpdesk') {
$tab[7]['condition'] = "`is_helpdeskvisible`='1'";
}
$tab[13]['table'] = $this->getTable();
$tab[13]['field'] = 'items_id';
$tab[13]['name'] = __('Associated element');
$tab[13]['datatype'] = 'specific';
$tab[13]['nosearch'] = true;
$tab[13]['nosort'] = true;
$tab[13]['massiveaction'] = false;
$tab[13]['additionalfields'] = array('itemtype');
$tab[131]['table'] = $this->getTable();
$tab[131]['field'] = 'itemtype';
$tab[131]['name'] = __('Associated item type');
$tab[131]['datatype'] = 'itemtypename';
$tab[131]['itemtype_list'] = 'ticket_types';
$tab[131]['nosort'] = true;
$tab[131]['massiveaction'] = false;
$tab[9]['table'] = 'glpi_requesttypes';
$tab[9]['field'] = 'name';
$tab[9]['name'] = __('Request source');
$tab[9]['datatype'] = 'dropdown';
// Can't use Location::getSearchOptionsToAdd because id conflicts
$tab[83]['table'] = 'glpi_locations';
$tab[83]['field'] = 'completename';
$tab[83]['name'] = __('Location');
$tab[83]['datatype'] = 'dropdown';
$tab[80]['table'] = 'glpi_entities';
$tab[80]['field'] = 'completename';
$tab[80]['name'] = __('Entity');
$tab[80]['massiveaction'] = false;
$tab[80]['datatype'] = 'dropdown';
$tab[45]['table'] = $this->getTable();
$tab[45]['field'] = 'actiontime';
$tab[45]['name'] = __('Total duration');
$tab[45]['datatype'] = 'timestamp';
$tab[45]['withdays'] = false;
$tab[45]['massiveaction'] = false;
$tab[45]['nosearch'] = true;
$tab[64]['table'] = 'glpi_users';
$tab[64]['field'] = 'name';
$tab[64]['linkfield'] = 'users_id_lastupdater';
$tab[64]['name'] = __('Last updater');
$tab[64]['massiveaction'] = false;
$tab[64]['datatype'] = 'dropdown';
$tab[64]['right'] = 'all';
$tab += $this->getSearchOptionsActors();
$tab['sla'] = __('SLA');
$tab[30]['table'] = 'glpi_slas';
$tab[30]['field'] = 'name';
$tab[30]['name'] = __('SLA');
$tab[30]['massiveaction'] = false;
$tab[30]['datatype'] = 'dropdown';
$tab[32]['table'] = 'glpi_slalevels';
$tab[32]['field'] = 'name';
$tab[32]['name'] = __('Escalation level');
$tab[32]['massiveaction'] = false;
$tab[32]['datatype'] = 'dropdown';
$tab['validation'] = __('Approval');
$tab[52]['table'] = $this->getTable();
$tab[52]['field'] = 'global_validation';
$tab[52]['name'] = __('Approval');
$tab[52]['searchtype'] = 'equals';
$tab[52]['datatype'] = 'specific';
$tab[53]['table'] = 'glpi_ticketvalidations';
$tab[53]['field'] = 'comment_submission';
$tab[53]['name'] = sprintf(__('%1$s: %2$s'), __('Request'), __('Comments'));
$tab[53]['datatype'] = 'text';
$tab[53]['forcegroupby'] = true;
$tab[53]['massiveaction'] = false;
$tab[53]['joinparams'] = array('jointype' => 'child');
$tab[54]['table'] = 'glpi_ticketvalidations';
$tab[54]['field'] = 'comment_validation';
$tab[54]['name'] = sprintf(__('%1$s: %2$s'), __('Approval'), __('Comments'));
$tab[54]['datatype'] = 'text';
$tab[54]['forcegroupby'] = true;
$tab[54]['massiveaction'] = false;
$tab[54]['joinparams'] = array('jointype' => 'child');
$tab[55]['table'] = 'glpi_ticketvalidations';
$tab[55]['field'] = 'status';
$tab[55]['datatype'] = 'specific';
$tab[55]['name'] = sprintf(__('%1$s: %2$s'), __('Approval'), __('Status'));
$tab[55]['searchtype'] = 'equals';
$tab[55]['forcegroupby'] = true;
$tab[55]['massiveaction'] = false;
$tab[55]['joinparams'] = array('jointype' => 'child');
$tab[56]['table'] = 'glpi_ticketvalidations';
$tab[56]['field'] = 'submission_date';
$tab[56]['name'] = sprintf(__('%1$s: %2$s'), __('Request'), __('Date'));
$tab[56]['datatype'] = 'datetime';
$tab[56]['forcegroupby'] = true;
$tab[56]['massiveaction'] = false;
$tab[56]['joinparams'] = array('jointype' => 'child');
$tab[57]['table'] = 'glpi_ticketvalidations';
$tab[57]['field'] = 'validation_date';
$tab[57]['name'] = sprintf(__('%1$s: %2$s'), __('Approval'), __('Date'));
$tab[57]['datatype'] = 'datetime';
$tab[57]['forcegroupby'] = true;
$tab[57]['massiveaction'] = false;
$tab[57]['joinparams'] = array('jointype' => 'child');
$tab[58]['table'] = 'glpi_users';
$tab[58]['field'] = 'name';
$tab[58]['name'] = __('Requester');
$tab[58]['datatype'] = 'itemlink';
$tab[58]['right'] = array('create_incident_validation', 'create_request_validation');
$tab[58]['forcegroupby'] = true;
$tab[58]['massiveaction'] = false;
$tab[58]['joinparams'] = array('beforejoin' => array('table' => 'glpi_ticketvalidations', 'joinparams' => array('jointype' => 'child')));
$tab[59]['table'] = 'glpi_users';
$tab[59]['field'] = 'name';
$tab[59]['linkfield'] = 'users_id_validate';
$tab[59]['name'] = __('Approver');
$tab[59]['datatype'] = 'itemlink';
$tab[59]['right'] = array('validate_request', 'validate_incident');
$tab[59]['forcegroupby'] = true;
$tab[59]['massiveaction'] = false;
$tab[59]['joinparams'] = array('beforejoin' => array('table' => 'glpi_ticketvalidations', 'joinparams' => array('jointype' => 'child')));
$tab['satisfaction'] = __('Satisfaction survey');
$tab[31]['table'] = 'glpi_ticketsatisfactions';
$tab[31]['field'] = 'type';
$tab[31]['name'] = __('Type');
$tab[31]['massiveaction'] = false;
$tab[31]['searchtype'] = 'equals';
$tab[31]['joinparams'] = array('jointype' => 'child');
$tab[31]['datatype'] = 'specific';
$tab[60]['table'] = 'glpi_ticketsatisfactions';
$tab[60]['field'] = 'date_begin';
$tab[60]['name'] = __('Creation date');
$tab[60]['datatype'] = 'datetime';
$tab[60]['massiveaction'] = false;
$tab[60]['joinparams'] = array('jointype' => 'child');
$tab[61]['table'] = 'glpi_ticketsatisfactions';
$tab[61]['field'] = 'date_answered';
$tab[61]['name'] = __('Response date');
$tab[61]['datatype'] = 'datetime';
$tab[61]['massiveaction'] = false;
$tab[61]['joinparams'] = array('jointype' => 'child');
$tab[62]['table'] = 'glpi_ticketsatisfactions';
$tab[62]['field'] = 'satisfaction';
$tab[62]['name'] = __('Satisfaction');
$tab[62]['datatype'] = 'number';
$tab[62]['massiveaction'] = false;
$tab[62]['joinparams'] = array('jointype' => 'child');
$tab[63]['table'] = 'glpi_ticketsatisfactions';
$tab[63]['field'] = 'comment';
$tab[63]['name'] = __('Comments');
$tab[63]['datatype'] = 'text';
$tab[63]['massiveaction'] = false;
$tab[63]['joinparams'] = array('jointype' => 'child');
$tab['followup'] = _n('Followup', 'Followups', 2);
$followup_condition = '';
if (!Session::haveRight('show_full_ticket', 1)) {
$followup_condition = "AND (`NEWTABLE`.`is_private` = '0'\n OR `NEWTABLE`.`users_id` = '" . Session::getLoginUserID() . "')";
}
$tab[25]['table'] = 'glpi_ticketfollowups';
$tab[25]['field'] = 'content';
$tab[25]['name'] = __('Description');
$tab[25]['forcegroupby'] = true;
$tab[25]['splititems'] = true;
$tab[25]['massiveaction'] = false;
$tab[25]['joinparams'] = array('jointype' => 'child', 'condition' => $followup_condition);
$tab[25]['datatype'] = 'text';
$tab[36]['table'] = 'glpi_ticketfollowups';
$tab[36]['field'] = 'date';
$tab[36]['name'] = __('Date');
$tab[36]['datatype'] = 'datetime';
$tab[36]['massiveaction'] = false;
$tab[36]['forcegroupby'] = true;
$tab[36]['joinparams'] = array('jointype' => 'child', 'condition' => $followup_condition);
$tab[27]['table'] = 'glpi_ticketfollowups';
$tab[27]['field'] = 'count';
$tab[27]['name'] = __('Number of followups');
$tab[27]['forcegroupby'] = true;
$tab[27]['usehaving'] = true;
$tab[27]['datatype'] = 'number';
$tab[27]['massiveaction'] = false;
$tab[27]['joinparams'] = array('jointype' => 'child', 'condition' => $followup_condition);
$tab[29]['table'] = 'glpi_requesttypes';
$tab[29]['field'] = 'name';
$tab[29]['name'] = __('Request source');
$tab[29]['datatype'] = 'dropdown';
$tab[29]['forcegroupby'] = true;
$tab[29]['massiveaction'] = false;
$tab[29]['joinparams'] = array('beforejoin' => array('table' => 'glpi_ticketfollowups', 'joinparams' => array('jointype' => 'child', 'condition' => $followup_condition)));
$tab[91]['table'] = 'glpi_ticketfollowups';
$tab[91]['field'] = 'is_private';
$tab[91]['name'] = __('Private followup');
$tab[91]['datatype'] = 'bool';
$tab[91]['forcegroupby'] = true;
$tab[91]['splititems'] = true;
$tab[91]['massiveaction'] = false;
$tab[91]['joinparams'] = array('jointype' => 'child', 'condition' => $followup_condition);
$tab[93]['table'] = 'glpi_users';
$tab[93]['field'] = 'name';
$tab[93]['name'] = __('Writer');
$tab[93]['datatype'] = 'itemlink';
$tab[93]['right'] = 'all';
$tab[93]['forcegroupby'] = true;
$tab[93]['massiveaction'] = false;
$tab[93]['joinparams'] = array('beforejoin' => array('table' => 'glpi_ticketfollowups', 'joinparams' => array('jointype' => 'child', 'condition' => $followup_condition)));
$tab += $this->getSearchOptionsStats();
$tab[150]['table'] = $this->getTable();
$tab[150]['field'] = 'takeintoaccount_delay_stat';
$tab[150]['name'] = __('Take into account time');
$tab[150]['datatype'] = 'timestamp';
$tab[150]['forcegroupby'] = true;
$tab[150]['massiveaction'] = false;
if (Session::haveRight("show_all_ticket", "1") || Session::haveRight("show_assign_ticket", "1") || Session::haveRight("own_ticket", "1")) {
$tab['linktickets'] = _n('Linked ticket', 'Linked tickets', 2);
$tab[40]['table'] = 'glpi_tickets_tickets';
$tab[40]['field'] = 'tickets_id_1';
$tab[40]['name'] = __('All linked tickets');
$tab[40]['massiveaction'] = false;
$tab[40]['searchtype'] = 'equals';
$tab[40]['joinparams'] = array('jointype' => 'item_item');
$tab[47]['table'] = 'glpi_tickets_tickets';
$tab[47]['field'] = 'tickets_id_1';
$tab[47]['name'] = __('Duplicated tickets');
$tab[47]['massiveaction'] = false;
$tab[47]['searchtype'] = 'equals';
$tab[47]['joinparams'] = array('jointype' => 'item_item', 'condition' => "AND NEWTABLE.`link` = " . Ticket_Ticket::DUPLICATE_WITH);
$tab[41]['table'] = 'glpi_tickets_tickets';
$tab[41]['field'] = 'count';
$tab[41]['name'] = __('Number of all linked tickets');
$tab[41]['massiveaction'] = false;
$tab[41]['datatype'] = 'number';
$tab[41]['usehaving'] = true;
$tab[41]['joinparams'] = array('jointype' => 'item_item');
$tab[46]['table'] = 'glpi_tickets_tickets';
$tab[46]['field'] = 'count';
$tab[46]['name'] = __('Number of duplicated tickets');
$tab[46]['massiveaction'] = false;
$tab[46]['datatype'] = 'number';
$tab[46]['usehaving'] = true;
$tab[46]['joinparams'] = array('jointype' => 'item_item', 'condition' => "AND NEWTABLE.`link` = " . Ticket_Ticket::DUPLICATE_WITH);
$tab['task'] = _n('Task', 'Tasks', 2);
$tab[26]['table'] = 'glpi_tickettasks';
$tab[26]['field'] = 'content';
$tab[26]['name'] = __('Description');
$tab[26]['datatype'] = 'text';
$tab[26]['forcegroupby'] = true;
$tab[26]['splititems'] = true;
$tab[26]['massiveaction'] = false;
$tab[26]['joinparams'] = array('jointype' => 'child');
$tab[28]['table'] = 'glpi_tickettasks';
$tab[28]['field'] = 'count';
$tab[28]['name'] = _x('quantity', 'Number of tasks');
$tab[28]['forcegroupby'] = true;
$tab[28]['usehaving'] = true;
$tab[28]['datatype'] = 'number';
$tab[28]['massiveaction'] = false;
$tab[28]['joinparams'] = array('jointype' => 'child');
$tab[20]['table'] = 'glpi_taskcategories';
$tab[20]['field'] = 'name';
$tab[20]['datatype'] = 'dropdown';
$tab[20]['name'] = __('Task category');
$tab[20]['forcegroupby'] = true;
$tab[20]['splititems'] = true;
$tab[20]['massiveaction'] = false;
$tab[20]['joinparams'] = array('beforejoin' => array('table' => 'glpi_tickettasks', 'joinparams' => array('jointype' => 'child')));
$tab[92]['table'] = 'glpi_tickettasks';
$tab[92]['field'] = 'is_private';
$tab[92]['name'] = __('Private task');
$tab[92]['datatype'] = 'bool';
$tab[92]['forcegroupby'] = true;
$tab[92]['splititems'] = true;
$tab[92]['massiveaction'] = false;
$tab[92]['joinparams'] = array('jointype' => 'child');
$tab[94]['table'] = 'glpi_users';
$tab[94]['field'] = 'name';
$tab[94]['name'] = __('Writer');
$tab[94]['datatype'] = 'itemlink';
$tab[94]['right'] = 'all';
$tab[94]['forcegroupby'] = true;
$tab[94]['massiveaction'] = false;
$tab[94]['joinparams'] = array('beforejoin' => array('table' => 'glpi_tickettasks', 'joinparams' => array('jointype' => 'child')));
$tab[95]['table'] = 'glpi_users';
$tab[95]['field'] = 'name';
$tab[95]['linkfield'] = 'users_id_tech';
$tab[95]['name'] = __('Technician');
$tab[95]['datatype'] = 'itemlink';
$tab[95]['right'] = 'own_ticket';
$tab[95]['forcegroupby'] = true;
$tab[95]['massiveaction'] = false;
$tab[95]['joinparams'] = array('beforejoin' => array('table' => 'glpi_tickettasks', 'joinparams' => array('jointype' => 'child')));
$tab[96]['table'] = 'glpi_tickettasks';
$tab[96]['field'] = 'actiontime';
$tab[96]['name'] = __('Duration');
$tab[96]['datatype'] = 'timestamp';
$tab[96]['massiveaction'] = false;
$tab[96]['forcegroupby'] = true;
$tab[96]['joinparams'] = array('jointype' => 'child');
$tab[97]['table'] = 'glpi_tickettasks';
$tab[97]['field'] = 'date';
$tab[97]['name'] = __('Date');
$tab[97]['datatype'] = 'datetime';
$tab[97]['massiveaction'] = false;
$tab[97]['forcegroupby'] = true;
$tab[97]['joinparams'] = array('jointype' => 'child');
$tab[33]['table'] = 'glpi_tickettasks';
$tab[33]['field'] = 'state';
$tab[33]['name'] = __('Status');
$tab[33]['datatype'] = 'specific';
$tab[33]['searchtype'] = 'equals';
$tab[33]['searchequalsonfield'] = true;
$tab[33]['massiveaction'] = false;
$tab[33]['forcegroupby'] = true;
$tab[33]['joinparams'] = array('jointype' => 'child');
$tab['solution'] = _n('Solution', 'Solutions', 1);
$tab[23]['table'] = 'glpi_solutiontypes';
$tab[23]['field'] = 'name';
$tab[23]['name'] = __('Solution type');
$tab[23]['datatype'] = 'dropdown';
$tab[24]['table'] = $this->getTable();
$tab[24]['field'] = 'solution';
$tab[24]['name'] = _n('Solution', 'Solutions', 1);
$tab[24]['datatype'] = 'text';
$tab[24]['htmltext'] = true;
$tab[24]['massiveaction'] = false;
if (TicketCost::canView()) {
$tab['cost'] = __('Cost');
$tab[48]['table'] = 'glpi_ticketcosts';
$tab[48]['field'] = 'totalcost';
$tab[48]['name'] = __('Total cost');
$tab[48]['datatype'] = 'decimal';
$tab[48]['forcegroupby'] = true;
$tab[48]['usehaving'] = true;
$tab[48]['massiveaction'] = false;
$tab[48]['joinparams'] = array('jointype' => 'child');
$tab[42]['table'] = 'glpi_ticketcosts';
$tab[42]['field'] = 'cost_time';
$tab[42]['name'] = __('Time cost');
$tab[42]['datatype'] = 'decimal';
$tab[42]['forcegroupby'] = true;
$tab[42]['massiveaction'] = false;
$tab[42]['joinparams'] = array('jointype' => 'child');
$tab[49]['table'] = 'glpi_ticketcosts';
$tab[49]['field'] = 'actiontime';
$tab[49]['name'] = sprintf(__('%1$s - %2$s'), __('Cost'), __('Duration'));
$tab[49]['datatype'] = 'timestamp';
$tab[49]['forcegroupby'] = true;
$tab[49]['massiveaction'] = false;
$tab[49]['joinparams'] = array('jointype' => 'child');
$tab[43]['table'] = 'glpi_ticketcosts';
$tab[43]['field'] = 'cost_fixed';
$tab[43]['name'] = __('Fixed cost');
$tab[43]['datatype'] = 'decimal';
$tab[43]['forcegroupby'] = true;
$tab[43]['massiveaction'] = false;
$tab[43]['joinparams'] = array('jointype' => 'child');
$tab[44]['table'] = 'glpi_ticketcosts';
$tab[44]['field'] = 'cost_material';
$tab[44]['name'] = __('Material cost');
$tab[44]['datatype'] = 'decimal';
$tab[44]['forcegroupby'] = true;
$tab[44]['massiveaction'] = false;
$tab[44]['joinparams'] = array('jointype' => 'child');
}
$tab['problem'] = Problem::getTypeName(2);
$tab[141]['table'] = 'glpi_problems_tickets';
$tab[141]['field'] = 'count';
$tab[141]['name'] = __('Number of problems');
$tab[141]['forcegroupby'] = true;
$tab[141]['usehaving'] = true;
$tab[141]['datatype'] = 'number';
$tab[141]['massiveaction'] = false;
$tab[141]['joinparams'] = array('jointype' => 'child');
}
// Filter search fields for helpdesk
if (!Session::isCron() && (!isset($_SESSION['glpiactiveprofile']['interface']) || $_SESSION['glpiactiveprofile']['interface'] == 'helpdesk')) {
$tokeep = array('common', 'requester');
if (Session::haveRight('validate_request', 1) || Session::haveRight('validate_incident', 1) || Session::haveRight('create_incident_validation', 1) || Session::haveRight('create_request_validation', 1)) {
$tokeep[] = 'validation';
}
$keep = false;
foreach ($tab as $key => $val) {
if (!is_array($val)) {
$keep = in_array($key, $tokeep);
}
if (!$keep) {
if (is_array($val)) {
$tab[$key]['nosearch'] = true;
}
}
}
// last updater no search
$tab[64]['nosearch'] = true;
}
return $tab;
}
