function getSearchOptions() { $tab = array(); $tab['common'] = __('Characteristics'); $tab[1]['table'] = $this->getTable(); $tab[1]['field'] = 'name'; $tab[1]['name'] = __('Title'); $tab[1]['searchtype'] = 'contains'; $tab[1]['datatype'] = 'itemlink'; $tab[1]['massiveaction'] = false; $tab[21]['table'] = $this->getTable(); $tab[21]['field'] = 'content'; $tab[21]['name'] = __('Description'); $tab[21]['massiveaction'] = false; $tab[21]['datatype'] = 'text'; $tab[2]['table'] = $this->getTable(); $tab[2]['field'] = 'id'; $tab[2]['name'] = __('ID'); $tab[2]['massiveaction'] = false; $tab[2]['datatype'] = 'number'; $tab[12]['table'] = $this->getTable(); $tab[12]['field'] = 'status'; $tab[12]['name'] = __('Status'); $tab[12]['searchtype'] = 'equals'; $tab[12]['datatype'] = 'specific'; $tab[14]['table'] = $this->getTable(); $tab[14]['field'] = 'type'; $tab[14]['name'] = __('Type'); $tab[14]['searchtype'] = 'equals'; $tab[14]['datatype'] = 'specific'; $tab[10]['table'] = $this->getTable(); $tab[10]['field'] = 'urgency'; $tab[10]['name'] = __('Urgency'); $tab[10]['searchtype'] = 'equals'; $tab[10]['datatype'] = 'specific'; $tab[11]['table'] = $this->getTable(); $tab[11]['field'] = 'impact'; $tab[11]['name'] = __('Impact'); $tab[11]['searchtype'] = 'equals'; $tab[11]['datatype'] = 'specific'; $tab[3]['table'] = $this->getTable(); $tab[3]['field'] = 'priority'; $tab[3]['name'] = __('Priority'); $tab[3]['searchtype'] = 'equals'; $tab[3]['datatype'] = 'specific'; $tab[15]['table'] = $this->getTable(); $tab[15]['field'] = 'date'; $tab[15]['name'] = __('Opening date'); $tab[15]['datatype'] = 'datetime'; $tab[15]['massiveaction'] = false; $tab[16]['table'] = $this->getTable(); $tab[16]['field'] = 'closedate'; $tab[16]['name'] = __('Closing date'); $tab[16]['datatype'] = 'datetime'; $tab[16]['massiveaction'] = false; $tab[18]['table'] = $this->getTable(); $tab[18]['field'] = 'due_date'; $tab[18]['name'] = __('Due date'); $tab[18]['datatype'] = 'datetime'; $tab[18]['maybefuture'] = true; $tab[18]['massiveaction'] = false; $tab[151]['table'] = $this->getTable(); $tab[151]['field'] = 'due_date'; $tab[151]['name'] = __('Due date + Progress'); $tab[151]['massiveaction'] = false; $tab[151]['nosearch'] = true; $tab[82]['table'] = $this->getTable(); $tab[82]['field'] = 'is_late'; $tab[82]['name'] = __('Late'); $tab[82]['datatype'] = 'bool'; $tab[82]['massiveaction'] = false; $tab[17]['table'] = $this->getTable(); $tab[17]['field'] = 'solvedate'; $tab[17]['name'] = __('Resolution date'); $tab[17]['datatype'] = 'datetime'; $tab[17]['massiveaction'] = false; $tab[19]['table'] = $this->getTable(); $tab[19]['field'] = 'date_mod'; $tab[19]['name'] = __('Last update'); $tab[19]['datatype'] = 'datetime'; $tab[19]['massiveaction'] = false; $tab[7]['table'] = 'glpi_itilcategories'; $tab[7]['field'] = 'completename'; $tab[7]['name'] = __('Category'); $tab[7]['datatype'] = 'dropdown'; if (!Session::isCron() && isset($_SESSION['glpiactiveprofile']['interface']) && $_SESSION['glpiactiveprofile']['interface'] == 'helpdesk') { $tab[7]['condition'] = "`is_helpdeskvisible`='1'"; } $tab[13]['table'] = $this->getTable(); $tab[13]['field'] = 'items_id'; $tab[13]['name'] = __('Associated element'); $tab[13]['datatype'] = 'specific'; $tab[13]['nosearch'] = true; $tab[13]['nosort'] = true; $tab[13]['massiveaction'] = false; $tab[13]['additionalfields'] = array('itemtype'); $tab[131]['table'] = $this->getTable(); $tab[131]['field'] = 'itemtype'; $tab[131]['name'] = __('Associated item type'); $tab[131]['datatype'] = 'itemtypename'; $tab[131]['itemtype_list'] = 'ticket_types'; $tab[131]['nosort'] = true; $tab[131]['massiveaction'] = false; $tab[9]['table'] = 'glpi_requesttypes'; $tab[9]['field'] = 'name'; $tab[9]['name'] = __('Request source'); $tab[9]['datatype'] = 'dropdown'; // Can't use Location::getSearchOptionsToAdd because id conflicts $tab[83]['table'] = 'glpi_locations'; $tab[83]['field'] = 'completename'; $tab[83]['name'] = __('Location'); $tab[83]['datatype'] = 'dropdown'; $tab[80]['table'] = 'glpi_entities'; $tab[80]['field'] = 'completename'; $tab[80]['name'] = __('Entity'); $tab[80]['massiveaction'] = false; $tab[80]['datatype'] = 'dropdown'; $tab[45]['table'] = $this->getTable(); $tab[45]['field'] = 'actiontime'; $tab[45]['name'] = __('Total duration'); $tab[45]['datatype'] = 'timestamp'; $tab[45]['withdays'] = false; $tab[45]['massiveaction'] = false; $tab[45]['nosearch'] = true; $tab[64]['table'] = 'glpi_users'; $tab[64]['field'] = 'name'; $tab[64]['linkfield'] = 'users_id_lastupdater'; $tab[64]['name'] = __('Last updater'); $tab[64]['massiveaction'] = false; $tab[64]['datatype'] = 'dropdown'; $tab[64]['right'] = 'all'; $tab += $this->getSearchOptionsActors(); $tab['sla'] = __('SLA'); $tab[30]['table'] = 'glpi_slas'; $tab[30]['field'] = 'name'; $tab[30]['name'] = __('SLA'); $tab[30]['massiveaction'] = false; $tab[30]['datatype'] = 'dropdown'; $tab[32]['table'] = 'glpi_slalevels'; $tab[32]['field'] = 'name'; $tab[32]['name'] = __('Escalation level'); $tab[32]['massiveaction'] = false; $tab[32]['datatype'] = 'dropdown'; $tab['validation'] = __('Approval'); $tab[52]['table'] = $this->getTable(); $tab[52]['field'] = 'global_validation'; $tab[52]['name'] = __('Approval'); $tab[52]['searchtype'] = 'equals'; $tab[52]['datatype'] = 'specific'; $tab[53]['table'] = 'glpi_ticketvalidations'; $tab[53]['field'] = 'comment_submission'; $tab[53]['name'] = sprintf(__('%1$s: %2$s'), __('Request'), __('Comments')); $tab[53]['datatype'] = 'text'; $tab[53]['forcegroupby'] = true; $tab[53]['massiveaction'] = false; $tab[53]['joinparams'] = array('jointype' => 'child'); $tab[54]['table'] = 'glpi_ticketvalidations'; $tab[54]['field'] = 'comment_validation'; $tab[54]['name'] = sprintf(__('%1$s: %2$s'), __('Approval'), __('Comments')); $tab[54]['datatype'] = 'text'; $tab[54]['forcegroupby'] = true; $tab[54]['massiveaction'] = false; $tab[54]['joinparams'] = array('jointype' => 'child'); $tab[55]['table'] = 'glpi_ticketvalidations'; $tab[55]['field'] = 'status'; $tab[55]['datatype'] = 'specific'; $tab[55]['name'] = sprintf(__('%1$s: %2$s'), __('Approval'), __('Status')); $tab[55]['searchtype'] = 'equals'; $tab[55]['forcegroupby'] = true; $tab[55]['massiveaction'] = false; $tab[55]['joinparams'] = array('jointype' => 'child'); $tab[56]['table'] = 'glpi_ticketvalidations'; $tab[56]['field'] = 'submission_date'; $tab[56]['name'] = sprintf(__('%1$s: %2$s'), __('Request'), __('Date')); $tab[56]['datatype'] = 'datetime'; $tab[56]['forcegroupby'] = true; $tab[56]['massiveaction'] = false; $tab[56]['joinparams'] = array('jointype' => 'child'); $tab[57]['table'] = 'glpi_ticketvalidations'; $tab[57]['field'] = 'validation_date'; $tab[57]['name'] = sprintf(__('%1$s: %2$s'), __('Approval'), __('Date')); $tab[57]['datatype'] = 'datetime'; $tab[57]['forcegroupby'] = true; $tab[57]['massiveaction'] = false; $tab[57]['joinparams'] = array('jointype' => 'child'); $tab[58]['table'] = 'glpi_users'; $tab[58]['field'] = 'name'; $tab[58]['name'] = __('Requester'); $tab[58]['datatype'] = 'itemlink'; $tab[58]['right'] = array('create_incident_validation', 'create_request_validation'); $tab[58]['forcegroupby'] = true; $tab[58]['massiveaction'] = false; $tab[58]['joinparams'] = array('beforejoin' => array('table' => 'glpi_ticketvalidations', 'joinparams' => array('jointype' => 'child'))); $tab[59]['table'] = 'glpi_users'; $tab[59]['field'] = 'name'; $tab[59]['linkfield'] = 'users_id_validate'; $tab[59]['name'] = __('Approver'); $tab[59]['datatype'] = 'itemlink'; $tab[59]['right'] = array('validate_request', 'validate_incident'); $tab[59]['forcegroupby'] = true; $tab[59]['massiveaction'] = false; $tab[59]['joinparams'] = array('beforejoin' => array('table' => 'glpi_ticketvalidations', 'joinparams' => array('jointype' => 'child'))); $tab['satisfaction'] = __('Satisfaction survey'); $tab[31]['table'] = 'glpi_ticketsatisfactions'; $tab[31]['field'] = 'type'; $tab[31]['name'] = __('Type'); $tab[31]['massiveaction'] = false; $tab[31]['searchtype'] = 'equals'; $tab[31]['joinparams'] = array('jointype' => 'child'); $tab[31]['datatype'] = 'specific'; $tab[60]['table'] = 'glpi_ticketsatisfactions'; $tab[60]['field'] = 'date_begin'; $tab[60]['name'] = __('Creation date'); $tab[60]['datatype'] = 'datetime'; $tab[60]['massiveaction'] = false; $tab[60]['joinparams'] = array('jointype' => 'child'); $tab[61]['table'] = 'glpi_ticketsatisfactions'; $tab[61]['field'] = 'date_answered'; $tab[61]['name'] = __('Response date'); $tab[61]['datatype'] = 'datetime'; $tab[61]['massiveaction'] = false; $tab[61]['joinparams'] = array('jointype' => 'child'); $tab[62]['table'] = 'glpi_ticketsatisfactions'; $tab[62]['field'] = 'satisfaction'; $tab[62]['name'] = __('Satisfaction'); $tab[62]['datatype'] = 'number'; $tab[62]['massiveaction'] = false; $tab[62]['joinparams'] = array('jointype' => 'child'); $tab[63]['table'] = 'glpi_ticketsatisfactions'; $tab[63]['field'] = 'comment'; $tab[63]['name'] = __('Comments'); $tab[63]['datatype'] = 'text'; $tab[63]['massiveaction'] = false; $tab[63]['joinparams'] = array('jointype' => 'child'); $tab['followup'] = _n('Followup', 'Followups', 2); $followup_condition = ''; if (!Session::haveRight('show_full_ticket', 1)) { $followup_condition = "AND (`NEWTABLE`.`is_private` = '0'\n OR `NEWTABLE`.`users_id` = '" . Session::getLoginUserID() . "')"; } $tab[25]['table'] = 'glpi_ticketfollowups'; $tab[25]['field'] = 'content'; $tab[25]['name'] = __('Description'); $tab[25]['forcegroupby'] = true; $tab[25]['splititems'] = true; $tab[25]['massiveaction'] = false; $tab[25]['joinparams'] = array('jointype' => 'child', 'condition' => $followup_condition); $tab[25]['datatype'] = 'text'; $tab[36]['table'] = 'glpi_ticketfollowups'; $tab[36]['field'] = 'date'; $tab[36]['name'] = __('Date'); $tab[36]['datatype'] = 'datetime'; $tab[36]['massiveaction'] = false; $tab[36]['forcegroupby'] = true; $tab[36]['joinparams'] = array('jointype' => 'child', 'condition' => $followup_condition); $tab[27]['table'] = 'glpi_ticketfollowups'; $tab[27]['field'] = 'count'; $tab[27]['name'] = __('Number of followups'); $tab[27]['forcegroupby'] = true; $tab[27]['usehaving'] = true; $tab[27]['datatype'] = 'number'; $tab[27]['massiveaction'] = false; $tab[27]['joinparams'] = array('jointype' => 'child', 'condition' => $followup_condition); $tab[29]['table'] = 'glpi_requesttypes'; $tab[29]['field'] = 'name'; $tab[29]['name'] = __('Request source'); $tab[29]['datatype'] = 'dropdown'; $tab[29]['forcegroupby'] = true; $tab[29]['massiveaction'] = false; $tab[29]['joinparams'] = array('beforejoin' => array('table' => 'glpi_ticketfollowups', 'joinparams' => array('jointype' => 'child', 'condition' => $followup_condition))); $tab[91]['table'] = 'glpi_ticketfollowups'; $tab[91]['field'] = 'is_private'; $tab[91]['name'] = __('Private followup'); $tab[91]['datatype'] = 'bool'; $tab[91]['forcegroupby'] = true; $tab[91]['splititems'] = true; $tab[91]['massiveaction'] = false; $tab[91]['joinparams'] = array('jointype' => 'child', 'condition' => $followup_condition); $tab[93]['table'] = 'glpi_users'; $tab[93]['field'] = 'name'; $tab[93]['name'] = __('Writer'); $tab[93]['datatype'] = 'itemlink'; $tab[93]['right'] = 'all'; $tab[93]['forcegroupby'] = true; $tab[93]['massiveaction'] = false; $tab[93]['joinparams'] = array('beforejoin' => array('table' => 'glpi_ticketfollowups', 'joinparams' => array('jointype' => 'child', 'condition' => $followup_condition))); $tab += $this->getSearchOptionsStats(); $tab[150]['table'] = $this->getTable(); $tab[150]['field'] = 'takeintoaccount_delay_stat'; $tab[150]['name'] = __('Take into account time'); $tab[150]['datatype'] = 'timestamp'; $tab[150]['forcegroupby'] = true; $tab[150]['massiveaction'] = false; if (Session::haveRight("show_all_ticket", "1") || Session::haveRight("show_assign_ticket", "1") || Session::haveRight("own_ticket", "1")) { $tab['linktickets'] = _n('Linked ticket', 'Linked tickets', 2); $tab[40]['table'] = 'glpi_tickets_tickets'; $tab[40]['field'] = 'tickets_id_1'; $tab[40]['name'] = __('All linked tickets'); $tab[40]['massiveaction'] = false; $tab[40]['searchtype'] = 'equals'; $tab[40]['joinparams'] = array('jointype' => 'item_item'); $tab[47]['table'] = 'glpi_tickets_tickets'; $tab[47]['field'] = 'tickets_id_1'; $tab[47]['name'] = __('Duplicated tickets'); $tab[47]['massiveaction'] = false; $tab[47]['searchtype'] = 'equals'; $tab[47]['joinparams'] = array('jointype' => 'item_item', 'condition' => "AND NEWTABLE.`link` = " . Ticket_Ticket::DUPLICATE_WITH); $tab[41]['table'] = 'glpi_tickets_tickets'; $tab[41]['field'] = 'count'; $tab[41]['name'] = __('Number of all linked tickets'); $tab[41]['massiveaction'] = false; $tab[41]['datatype'] = 'number'; $tab[41]['usehaving'] = true; $tab[41]['joinparams'] = array('jointype' => 'item_item'); $tab[46]['table'] = 'glpi_tickets_tickets'; $tab[46]['field'] = 'count'; $tab[46]['name'] = __('Number of duplicated tickets'); $tab[46]['massiveaction'] = false; $tab[46]['datatype'] = 'number'; $tab[46]['usehaving'] = true; $tab[46]['joinparams'] = array('jointype' => 'item_item', 'condition' => "AND NEWTABLE.`link` = " . Ticket_Ticket::DUPLICATE_WITH); $tab['task'] = _n('Task', 'Tasks', 2); $tab[26]['table'] = 'glpi_tickettasks'; $tab[26]['field'] = 'content'; $tab[26]['name'] = __('Description'); $tab[26]['datatype'] = 'text'; $tab[26]['forcegroupby'] = true; $tab[26]['splititems'] = true; $tab[26]['massiveaction'] = false; $tab[26]['joinparams'] = array('jointype' => 'child'); $tab[28]['table'] = 'glpi_tickettasks'; $tab[28]['field'] = 'count'; $tab[28]['name'] = _x('quantity', 'Number of tasks'); $tab[28]['forcegroupby'] = true; $tab[28]['usehaving'] = true; $tab[28]['datatype'] = 'number'; $tab[28]['massiveaction'] = false; $tab[28]['joinparams'] = array('jointype' => 'child'); $tab[20]['table'] = 'glpi_taskcategories'; $tab[20]['field'] = 'name'; $tab[20]['datatype'] = 'dropdown'; $tab[20]['name'] = __('Task category'); $tab[20]['forcegroupby'] = true; $tab[20]['splititems'] = true; $tab[20]['massiveaction'] = false; $tab[20]['joinparams'] = array('beforejoin' => array('table' => 'glpi_tickettasks', 'joinparams' => array('jointype' => 'child'))); $tab[92]['table'] = 'glpi_tickettasks'; $tab[92]['field'] = 'is_private'; $tab[92]['name'] = __('Private task'); $tab[92]['datatype'] = 'bool'; $tab[92]['forcegroupby'] = true; $tab[92]['splititems'] = true; $tab[92]['massiveaction'] = false; $tab[92]['joinparams'] = array('jointype' => 'child'); $tab[94]['table'] = 'glpi_users'; $tab[94]['field'] = 'name'; $tab[94]['name'] = __('Writer'); $tab[94]['datatype'] = 'itemlink'; $tab[94]['right'] = 'all'; $tab[94]['forcegroupby'] = true; $tab[94]['massiveaction'] = false; $tab[94]['joinparams'] = array('beforejoin' => array('table' => 'glpi_tickettasks', 'joinparams' => array('jointype' => 'child'))); $tab[95]['table'] = 'glpi_users'; $tab[95]['field'] = 'name'; $tab[95]['linkfield'] = 'users_id_tech'; $tab[95]['name'] = __('Technician'); $tab[95]['datatype'] = 'itemlink'; $tab[95]['right'] = 'own_ticket'; $tab[95]['forcegroupby'] = true; $tab[95]['massiveaction'] = false; $tab[95]['joinparams'] = array('beforejoin' => array('table' => 'glpi_tickettasks', 'joinparams' => array('jointype' => 'child'))); $tab[96]['table'] = 'glpi_tickettasks'; $tab[96]['field'] = 'actiontime'; $tab[96]['name'] = __('Duration'); $tab[96]['datatype'] = 'timestamp'; $tab[96]['massiveaction'] = false; $tab[96]['forcegroupby'] = true; $tab[96]['joinparams'] = array('jointype' => 'child'); $tab[97]['table'] = 'glpi_tickettasks'; $tab[97]['field'] = 'date'; $tab[97]['name'] = __('Date'); $tab[97]['datatype'] = 'datetime'; $tab[97]['massiveaction'] = false; $tab[97]['forcegroupby'] = true; $tab[97]['joinparams'] = array('jointype' => 'child'); $tab[33]['table'] = 'glpi_tickettasks'; $tab[33]['field'] = 'state'; $tab[33]['name'] = __('Status'); $tab[33]['datatype'] = 'specific'; $tab[33]['searchtype'] = 'equals'; $tab[33]['searchequalsonfield'] = true; $tab[33]['massiveaction'] = false; $tab[33]['forcegroupby'] = true; $tab[33]['joinparams'] = array('jointype' => 'child'); $tab['solution'] = _n('Solution', 'Solutions', 1); $tab[23]['table'] = 'glpi_solutiontypes'; $tab[23]['field'] = 'name'; $tab[23]['name'] = __('Solution type'); $tab[23]['datatype'] = 'dropdown'; $tab[24]['table'] = $this->getTable(); $tab[24]['field'] = 'solution'; $tab[24]['name'] = _n('Solution', 'Solutions', 1); $tab[24]['datatype'] = 'text'; $tab[24]['htmltext'] = true; $tab[24]['massiveaction'] = false; if (TicketCost::canView()) { $tab['cost'] = __('Cost'); $tab[48]['table'] = 'glpi_ticketcosts'; $tab[48]['field'] = 'totalcost'; $tab[48]['name'] = __('Total cost'); $tab[48]['datatype'] = 'decimal'; $tab[48]['forcegroupby'] = true; $tab[48]['usehaving'] = true; $tab[48]['massiveaction'] = false; $tab[48]['joinparams'] = array('jointype' => 'child'); $tab[42]['table'] = 'glpi_ticketcosts'; $tab[42]['field'] = 'cost_time'; $tab[42]['name'] = __('Time cost'); $tab[42]['datatype'] = 'decimal'; $tab[42]['forcegroupby'] = true; $tab[42]['massiveaction'] = false; $tab[42]['joinparams'] = array('jointype' => 'child'); $tab[49]['table'] = 'glpi_ticketcosts'; $tab[49]['field'] = 'actiontime'; $tab[49]['name'] = sprintf(__('%1$s - %2$s'), __('Cost'), __('Duration')); $tab[49]['datatype'] = 'timestamp'; $tab[49]['forcegroupby'] = true; $tab[49]['massiveaction'] = false; $tab[49]['joinparams'] = array('jointype' => 'child'); $tab[43]['table'] = 'glpi_ticketcosts'; $tab[43]['field'] = 'cost_fixed'; $tab[43]['name'] = __('Fixed cost'); $tab[43]['datatype'] = 'decimal'; $tab[43]['forcegroupby'] = true; $tab[43]['massiveaction'] = false; $tab[43]['joinparams'] = array('jointype' => 'child'); $tab[44]['table'] = 'glpi_ticketcosts'; $tab[44]['field'] = 'cost_material'; $tab[44]['name'] = __('Material cost'); $tab[44]['datatype'] = 'decimal'; $tab[44]['forcegroupby'] = true; $tab[44]['massiveaction'] = false; $tab[44]['joinparams'] = array('jointype' => 'child'); } $tab['problem'] = Problem::getTypeName(2); $tab[141]['table'] = 'glpi_problems_tickets'; $tab[141]['field'] = 'count'; $tab[141]['name'] = __('Number of problems'); $tab[141]['forcegroupby'] = true; $tab[141]['usehaving'] = true; $tab[141]['datatype'] = 'number'; $tab[141]['massiveaction'] = false; $tab[141]['joinparams'] = array('jointype' => 'child'); } // Filter search fields for helpdesk if (!Session::isCron() && (!isset($_SESSION['glpiactiveprofile']['interface']) || $_SESSION['glpiactiveprofile']['interface'] == 'helpdesk')) { $tokeep = array('common', 'requester'); if (Session::haveRight('validate_request', 1) || Session::haveRight('validate_incident', 1) || Session::haveRight('create_incident_validation', 1) || Session::haveRight('create_request_validation', 1)) { $tokeep[] = 'validation'; } $keep = false; foreach ($tab as $key => $val) { if (!is_array($val)) { $keep = in_array($key, $tokeep); } if (!$keep) { if (is_array($val)) { $tab[$key]['nosearch'] = true; } } } // last updater no search $tab[64]['nosearch'] = true; } return $tab; }