static function pdfForTicket(PluginPdfSimplePDF $pdf, Ticket $job)
{
global $CFG_GLPI, $DB;
$ID = $job->getField('id');
//////////////followups///////////
$query = "SELECT *\n FROM `glpi_ticketcosts`\n WHERE `tickets_id` = '{$ID}'\n ORDER BY `begin_date`";
$result = $DB->query($query);
if (!$DB->numrows($result)) {
$pdf->setColumnsSize(100);
$pdf->displayLine(__('No ticket cost for this ticket', 'pdf'));
} else {
$pdf->setColumnsSize(60, 20, 20);
$pdf->displayTitle("<b>" . TicketCost::getTypeName($DB->numrows($result)), __('Ticket duration'), CommonITILObject::getActionTime($job->fields['actiontime']) . "</b>");
$pdf->setColumnsSize(20, 10, 10, 10, 10, 10, 10, 10, 10);
$pdf->setColumnsAlign('center', 'center', 'center', 'left', 'right', 'right', 'right', 'right', 'right');
$pdf->displayTitle("<b><i>" . __('Name') . "</i></b>", "<b><i>" . __('Begin date') . "</i></b>", "<b><i>" . __('End date') . "</i></b>", "<b><i>" . __('Budget') . "</i></b>", "<b><i>" . __('Duration') . "</i></b>", "<b><i>" . __('Time cost') . "</i></b>", "<b><i>" . __('Fixed cost') . "</i></b>", "<b><i>" . __('Material cost') . "</i></b>", "<b><i>" . __('Total cost') . "</i></b>");
while ($data = $DB->fetch_array($result)) {
$cost = TicketCost::computeTotalCost($data['actiontime'], $data['cost_time'], $data['cost_fixed'], $data['cost_material']);
$pdf->displayLine($data['name'], Html::convDate($data['begin_date']), Html::convDate($data['end_date']), Dropdown::getDropdownName('glpi_budgets', $data['budgets_id']), CommonITILObject::getActionTime($data['actiontime']), Html::formatNumber($data['cost_time']), Html::formatNumber($data['cost_fixed']), Html::formatNumber($data['cost_material']), Html::formatNumber($cost));
$total_time += $data['actiontime'];
$total_costtime += $data['actiontime'] * $data['cost_time'] / HOUR_TIMESTAMP;
$total_fixed += $data['cost_fixed'];
$total_material += $data['cost_material'];
$total += $cost;
}
$pdf->setColumnsSize(50, 10, 10, 10, 10, 10);
$pdf->setColumnsAlign('right', 'right', 'right', 'right', 'right', 'right');
$pdf->displayLine('<b>' . __('Total'), CommonITILObject::getActionTime($total_time), Html::formatNumber($total_costtime), Html::formatNumber($total_fixed), Html::formatNumber($total_material), Html::formatNumber($total));
}
$pdf->displaySpace();
}
/**
* Calculate Ticket TCO for an item
*
*@param $item CommonDBTM object of the item
*
*@return float
**/
static function computeTco(CommonDBTM $item)
{
global $DB;
$totalcost = 0;
$query = "SELECT `glpi_ticketcosts`.*\n FROM `glpi_items_tickets`, `glpi_ticketcosts`\n WHERE `glpi_ticketcosts`.`tickets_id` = `glpi_items_tickets`.`tickets_id`\n AND `glpi_items_tickets`.`itemtype` = '" . get_class($item) . "'\n AND `glpi_items_tickets`.`items_id` = '" . $item->getField('id') . "'\n AND (`glpi_ticketcosts`.`cost_time` > '0'\n OR `glpi_ticketcosts`.`cost_fixed` > '0'\n OR `glpi_ticketcosts`.`cost_material` > '0')";
$result = $DB->query($query);
$i = 0;
if ($DB->numrows($result)) {
while ($data = $DB->fetch_assoc($result)) {
$totalcost += TicketCost::computeTotalCost($data["actiontime"], $data["cost_time"], $data["cost_fixed"], $data["cost_material"]);
}
}
return $totalcost;
}
/**
* @see NotificationTargetCommonITILObject::getDatasForObject()
**/
function getDatasForObject(CommonDBTM $item, array $options, $simple = false)
{
global $CFG_GLPI, $DB;
// Common ITIL datas
$datas = parent::getDatasForObject($item, $options, $simple);
// Specific datas
$costs = TicketCost::getCostsSummary($item->getField("id"));
$datas["##ticket.costfixed##"] = $costs['costfixed'];
$datas["##ticket.costmaterial##"] = $costs['costmaterial'];
$datas["##ticket.costtime##"] = $costs['costtime'];
$datas["##ticket.totalcost##"] = $costs['totalcost'];
$datas['##ticket.urlvalidation##'] = $this->formatURL($options['additionnaloption']['usertype'], "ticket_" . $item->getField("id") . "_TicketValidation\$1");
$datas['##ticket.globalvalidation##'] = TicketValidation::getStatus($item->getField('global_validation'));
$datas['##ticket.type##'] = Ticket::getTicketTypeName($item->getField('type'));
$datas['##ticket.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $item->getField('requesttypes_id'));
$autoclose_value = Entity::getUsedConfig('autoclose_delay', $this->getEntity(), '', Entity::CONFIG_NEVER);
$datas['##ticket.autoclose##'] = __('Never');
$datas['##lang.ticket.autoclosewarning##'] = "";
if ($autoclose_value > 0) {
$datas['##ticket.autoclose##'] = $autoclose_value;
$datas['##lang.ticket.autoclosewarning##'] = sprintf(_n('Without a reply, the ticket will be automatically closed after %s day', 'Without a reply, the ticket will be automatically closed after %s days', $autoclose_value), $autoclose_value);
}
$datas['##ticket.sla##'] = '';
if ($item->getField('slas_id')) {
$datas['##ticket.sla##'] = Dropdown::getDropdownName('glpi_slas', $item->getField('slas_id'));
}
$datas['##ticket.location##'] = '';
if ($item->getField('locations_id')) {
$datas['##ticket.location##'] = Dropdown::getDropdownName('glpi_locations', $item->getField('locations_id'));
}
// is ticket deleted
$datas['##ticket.isdeleted##'] = Dropdown::getYesNo($item->getField('is_deleted'));
//Tags associated with the object linked to the ticket
$datas['##ticket.itemtype##'] = '';
$datas['##ticket.item.name##'] = '';
$datas['##ticket.item.serial##'] = '';
$datas['##ticket.item.otherserial##'] = '';
$datas['##ticket.item.location##'] = '';
$datas['##ticket.item.contact'] = '';
$datas['##ticket.item.contactnumber##'] = '';
$datas['##ticket.item.user##'] = '';
$datas['##ticket.item.group##'] = '';
$datas['##ticket.item.model##'] = '';
if (isset($item->fields['itemtype']) && ($hardware = getItemForItemtype($item->fields['itemtype'])) && isset($item->fields["items_id"]) && $hardware->getFromDB($item->fields["items_id"])) {
//Object type
$datas['##ticket.itemtype##'] = $hardware->getTypeName();
//Object name
$datas['##ticket.item.name##'] = $hardware->getField('name');
//Object serial
if ($hardware->isField('serial')) {
$datas['##ticket.item.serial##'] = $hardware->getField('serial');
}
//Object contact
if ($hardware->isField('contact')) {
$datas['##ticket.item.contact##'] = $hardware->getField('contact');
}
//Object contact num
if ($hardware->isField('contact_num')) {
$datas['##ticket.item.contactnumber##'] = $hardware->getField('contact_num');
}
//Object otherserial
if ($hardware->isField('otherserial')) {
$datas['##ticket.item.otherserial##'] = $hardware->getField('otherserial');
}
//Object location
if ($hardware->isField('locations_id')) {
$datas['##ticket.item.location##'] = Dropdown::getDropdownName('glpi_locations', $hardware->getField('locations_id'));
}
//Object user
if ($hardware->getField('users_id')) {
$user_tmp = new User();
if ($user_tmp->getFromDB($hardware->getField('users_id'))) {
$datas['##ticket.item.user##'] = $user_tmp->getName();
}
}
//Object group
if ($hardware->getField('groups_id')) {
$datas['##ticket.item.group##'] = Dropdown::getDropdownName('glpi_groups', $hardware->getField('groups_id'));
}
$modeltable = getSingular($hardware->getTable()) . "models";
$modelfield = getForeignKeyFieldForTable($modeltable);
if ($hardware->isField($modelfield)) {
$datas['##ticket.item.model##'] = Dropdown::getDropdownName($modeltable, $hardware->getField($modelfield));
}
}
// Get tasks, followups, log, validation, satisfaction, linked tickets
if (!$simple) {
// Linked tickets
$linked_tickets = Ticket_Ticket::getLinkedTicketsTo($item->getField('id'));
$datas['linkedtickets'] = array();
if (count($linked_tickets)) {
$linkedticket = new Ticket();
foreach ($linked_tickets as $data) {
if ($linkedticket->getFromDB($data['tickets_id'])) {
$tmp = array();
$tmp['##linkedticket.id##'] = $data['tickets_id'];
$tmp['##linkedticket.link##'] = Ticket_Ticket::getLinkName($data['link']);
$tmp['##linkedticket.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "ticket_" . $data['tickets_id']);
$tmp['##linkedticket.title##'] = $linkedticket->getField('name');
$tmp['##linkedticket.content##'] = $linkedticket->getField('content');
$datas['linkedtickets'][] = $tmp;
}
}
}
$datas['##ticket.numberoflinkedtickets##'] = count($datas['linkedtickets']);
$restrict = "`tickets_id`='" . $item->getField('id') . "'";
$problems = getAllDatasFromTable('glpi_problems_tickets', $restrict);
$datas['problems'] = array();
if (count($problems)) {
$problem = new Problem();
foreach ($problems as $data) {
if ($problem->getFromDB($data['problems_id'])) {
$tmp = array();
$tmp['##problem.id##'] = $data['problems_id'];
$tmp['##problem.date##'] = $problem->getField('date');
$tmp['##problem.title##'] = $problem->getField('name');
$tmp['##problem.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "problem_" . $data['problems_id']);
$tmp['##problem.content##'] = $problem->getField('content');
$datas['problems'][] = $tmp;
}
}
}
$datas['##ticket.numberofproblems##'] = count($datas['problems']);
$restrict = "`tickets_id`='" . $item->getField('id') . "'";
if (!isset($options['additionnaloption']['show_private']) || !$options['additionnaloption']['show_private']) {
$restrict .= " AND `is_private` = '0'";
}
$restrict .= " ORDER BY `date` DESC, `id` ASC";
//Task infos
$tasks = getAllDatasFromTable('glpi_tickettasks', $restrict);
$datas['tasks'] = array();
foreach ($tasks as $task) {
$tmp = array();
$tmp['##task.isprivate##'] = Dropdown::getYesNo($task['is_private']);
$tmp['##task.author##'] = Html::clean(getUserName($task['users_id']));
$tmp['##task.category##'] = Dropdown::getDropdownName('glpi_taskcategories', $task['taskcategories_id']);
$tmp['##task.date##'] = Html::convDateTime($task['date']);
$tmp['##task.description##'] = $task['content'];
$tmp['##task.time##'] = Ticket::getActionTime($task['actiontime']);
$tmp['##task.status##'] = Planning::getState($task['state']);
$tmp['##task.user##'] = "";
$tmp['##task.begin##'] = "";
$tmp['##task.end##'] = "";
if (!is_null($task['begin'])) {
$tmp['##task.user##'] = Html::clean(getUserName($task['users_id_tech']));
$tmp['##task.begin##'] = Html::convDateTime($task['begin']);
$tmp['##task.end##'] = Html::convDateTime($task['end']);
}
$datas['tasks'][] = $tmp;
}
$datas['##ticket.numberoftasks##'] = count($datas['tasks']);
//Followup infos
$followups = getAllDatasFromTable('glpi_ticketfollowups', $restrict);
$datas['followups'] = array();
foreach ($followups as $followup) {
$tmp = array();
$tmp['##followup.isprivate##'] = Dropdown::getYesNo($followup['is_private']);
$tmp['##followup.author##'] = Html::clean(getUserName($followup['users_id']));
$tmp['##followup.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $followup['requesttypes_id']);
$tmp['##followup.date##'] = Html::convDateTime($followup['date']);
$tmp['##followup.description##'] = $followup['content'];
$datas['followups'][] = $tmp;
}
$datas['##ticket.numberoffollowups##'] = count($datas['followups']);
//Validation infos
$restrict = "`tickets_id`='" . $item->getField('id') . "'";
if (isset($options['validation_id']) && $options['validation_id']) {
$restrict .= " AND `glpi_ticketvalidations`.`id` = '" . $options['validation_id'] . "'";
}
$restrict .= " ORDER BY `submission_date` DESC, `id` ASC";
$validations = getAllDatasFromTable('glpi_ticketvalidations', $restrict);
$datas['validations'] = array();
foreach ($validations as $validation) {
$tmp = array();
$tmp['##validation.submission.title##'] = sprintf(__('An approval request has been submitted by %s'), Html::clean(getUserName($validation['users_id'])));
$tmp['##validation.answer.title##'] = sprintf(__('An answer to an an approval request was produced by %s'), Html::clean(getUserName($validation['users_id_validate'])));
$tmp['##validation.author##'] = Html::clean(getUserName($validation['users_id']));
$tmp['##validation.status##'] = TicketValidation::getStatus($validation['status']);
$tmp['##validation.storestatus##'] = $validation['status'];
$tmp['##validation.submissiondate##'] = Html::convDateTime($validation['submission_date']);
$tmp['##validation.commentsubmission##'] = $validation['comment_submission'];
$tmp['##validation.validationdate##'] = Html::convDateTime($validation['validation_date']);
$tmp['##validation.validator##'] = Html::clean(getUserName($validation['users_id_validate']));
$tmp['##validation.commentvalidation##'] = $validation['comment_validation'];
$datas['validations'][] = $tmp;
}
// Ticket Satisfaction
$inquest = new TicketSatisfaction();
$datas['##satisfaction.type##'] = '';
$datas['##satisfaction.datebegin##'] = '';
$datas['##satisfaction.dateanswered##'] = '';
$datas['##satisfaction.satisfaction##'] = '';
$datas['##satisfaction.description##'] = '';
if ($inquest->getFromDB($item->getField('id'))) {
// internal inquest
if ($inquest->fields['type'] == 1) {
$datas['##ticket.urlsatisfaction##'] = $this->formatURL($options['additionnaloption']['usertype'], "ticket_" . $item->getField("id") . '_Ticket$3');
// external inquest
} else {
if ($inquest->fields['type'] == 2) {
$datas['##ticket.urlsatisfaction##'] = Entity::generateLinkSatisfaction($item);
}
}
$datas['##satisfaction.type##'] = $inquest->getTypeInquestName($inquest->getfield('type'));
$datas['##satisfaction.datebegin##'] = Html::convDateTime($inquest->fields['date_begin']);
$datas['##satisfaction.dateanswered##'] = Html::convDateTime($inquest->fields['date_answered']);
$datas['##satisfaction.satisfaction##'] = $inquest->fields['satisfaction'];
$datas['##satisfaction.description##'] = $inquest->fields['comment'];
}
//costs infos
$restrict = "`tickets_id`='" . $item->getField('id') . "'";
$restrict .= " ORDER BY `begin_date` DESC, `id` ASC";
$costs = getAllDatasFromTable('glpi_ticketcosts', $restrict);
$datas['costs'] = array();
foreach ($costs as $cost) {
$tmp = array();
$tmp['##cost.name##'] = $cost['name'];
$tmp['##cost.comment##'] = $cost['comment'];
$tmp['##cost.datebegin##'] = Html::convDate($cost['begin_date']);
$tmp['##cost.dateend##'] = Html::convDate($cost['end_date']);
$tmp['##cost.time##'] = $item->getActionTime($cost['actiontime']);
$tmp['##cost.costtime##'] = Html::formatNumber($cost['cost_time']);
$tmp['##cost.costfixed##'] = Html::formatNumber($cost['cost_fixed']);
$tmp['##cost.costmaterial##'] = Html::formatNumber($cost['cost_material']);
$tmp['##cost.totalcost##'] = TicketCost::computeTotalCost($cost['actiontime'], $cost['cost_time'], $cost['cost_fixed'], $cost['cost_material']);
$tmp['##cost.budget##'] = Dropdown::getDropdownName('glpi_budgets', $cost['budgets_id']);
$datas['costs'][] = $tmp;
}
}
return $datas;
}
