function addComment($data)
{
$user = JFactory::getUser();
$config = HelpdeskProHelper::getConfig();
if (isset($data['message_id'])) {
$row = JTable::getInstance('helpdeskpro', 'message');
if ($data['comment' . $data['message_id']] == '') {
$row->delete($data['message_id']);
return true;
}
$row->load($data['message_id']);
$row->message = $data['comment' . $data['message_id']];
$row->store();
return true;
}
$ticket = JTable::getInstance('helpdeskpro', 'ticket');
$row = JTable::getInstance('helpdeskpro', 'message');
$allowedFileTypes = explode('|', $config->allowed_file_types);
for ($i = 0, $n = count($allowedFileTypes); $i < $n; $i++) {
$allowedFileTypes[$i] = trim(strtoupper($allowedFileTypes[$i]));
}
$row->bind($data);
$row->message = $data['comment'];
$ticket->load($row->ticket_id);
if ($user->id) {
$row->user_id = $user->get('id');
} else {
if (isset($data['ticket_code'])) {
$row->user_id = $ticket->user_id;
}
}
$row->date_added = gmdate('Y-m-d H:i:s');
$uploadedFiles = $this->_storeAttachment($allowedFileTypes);
if (count($uploadedFiles['names'])) {
$row->attachments = implode('|', $uploadedFiles['names']);
$row->original_filenames = implode('|', $uploadedFiles['original_names']);
}
$row->store();
if ($row->user_id == $ticket->user_id || isset($data['ticket_code'])) {
$isCustomerAddComment = true;
} else {
$isCustomerAddComment = false;
}
//Update ticket status
if ($isCustomerAddComment) {
if ($config->ticket_status_when_customer_add_comment) {
$ticket->status_id = $config->ticket_status_when_customer_add_comment;
}
} else {
if ($config->ticket_status_when_admin_add_comment) {
$ticket->status_id = $config->ticket_status_when_admin_add_comment;
}
}
$ticket->modified_date = gmdate('Y-m-d H:i:s');
$ticket->store();
//Need to send email to users
if ($isCustomerAddComment) {
HelpdeskProHelper::sendTicketUpdatedEmailToManagers($row, $ticket, $config);
} else {
HelpdeskProHelper::sendTicketUpdatedEmailToCustomer($row, $ticket, $config);
}
return true;
}
