/**
* Send email to super administrator and user
*
* @param object $row The message object
* @param object $ticket The ticket object
* @param object $config
*/
public static function sendNewTicketNotificationEmails($row, $config)
{
$app = JFactory::getApplication();
if ($app->isAdmin()) {
$Itemid = HelpdeskProHelper::getItemid();
} else {
$Itemid = JRequest::getInt('Itemid');
}
$jconfig = new JConfig();
$db = JFactory::getDbo();
$siteUrl = JURI::root();
if ($config->from_email) {
$fromEmail = $config->from_email;
} else {
$fromEmail = $jconfig->mailfrom;
}
if ($config->from_name) {
$fromName = $config->from_name;
} else {
$fromName = $jconfig->fromname;
}
$sql = 'SELECT title FROM #__helpdeskpro_categories WHERE id=' . $row->category_id;
$db->setQuery($sql);
$categoryTitle = $db->loadResult();
$replaces = array();
$replaces['ticket_id'] = $row->id;
$replaces['ticket_subject'] = $row->subject;
$replaces['name'] = $row->name;
$replaces['ticket_message'] = $row->message;
$replaces['frontend_link'] = $siteUrl . 'index.php?option=com_helpdeskpro&view=ticket&cid[]=' . $row->id . '&Itemid=' . $Itemid;
$replaces['backend_link'] = $siteUrl . 'administrator/index.php?option=com_helpdeskpro&view=ticket&cid[]=' . $row->id . '&Itemid=' . $Itemid;
$replaces['frontend_link_without_login'] = $siteUrl . 'index.php?option=com_helpdeskpro&view=ticket&ticket_code=' . $row->ticket_code . '&Itemid=' . $Itemid;
$replaces['category_title'] = $categoryTitle;
$sql = 'SELECT managers FROM #__helpdeskpro_categories WHERE id=' . $row->category_id;
$db->setQuery($sql);
$managers = $db->loadResult();
$managers = trim($managers);
if ($managers) {
$managers = explode(',', $managers);
for ($i = 0, $n = count($managers); $i < $n; $i++) {
$managers[$i] = trim($managers[$i]);
}
$sql = 'SELECT email FROM #__users WHERE username IN ("' . implode('","', $managers) . '")';
$db->setQuery($sql);
$emails = $db->loadResultArray();
} else {
//Send email to general notification emails
$emails = explode(',', $config->notification_emails);
for ($i = 0, $n = count($emails); $i < $n; $i++) {
$emails[$i] = trim($emails[$i]);
}
}
//Send message to administrators/managers
$subject = $config->new_ticket_admin_email_subject;
$body = $config->new_ticket_admin_email_body;
foreach ($replaces as $key => $value) {
$key = strtoupper($key);
$body = str_replace("[{$key}]", $value, $body);
$subject = str_replace("[{$key}]", $value, $subject);
}
if (version_compare(JVERSION, '3.0', 'ge')) {
$j3 = true;
$mailer = new JMail();
} else {
$j3 = false;
}
foreach ($emails as $email) {
if ($email) {
if ($j3) {
$mailer->sendMail($fromEmail, $fromName, $email, $subject, $body, 1);
} else {
JUtility::sendMail($fromEmail, $fromName, $email, $subject, $body, 1);
}
}
}
//Send email to user
$subject = $config->new_ticket_user_email_subject;
$body = $config->new_ticket_user_email_body;
foreach ($replaces as $key => $value) {
$key = strtoupper($key);
$body = str_replace("[{$key}]", $value, $body);
$subject = str_replace("[{$key}]", $value, $subject);
}
if ($j3) {
$mailer->sendMail($fromEmail, $fromName, $row->email, $subject, $body, 1);
} else {
JUtility::sendMail($fromEmail, $fromName, $row->email, $subject, $body, 1);
}
}
