//Include constants file
require_once 'constants.php';
//Initialize the client
kyConfig::set(new kyConfig(API_URL, API_KEY, SECRET_KEY));
$_ticketDepartmentObjectContainer = kyDepartment::getAll()->filterByModule(kyDepartment::MODULE_TICKETS)->filterByType(kyDepartment::TYPE_PUBLIC);
$_ticketStatusObjectContainer = kyTicketStatus::getAll()->filterByType(kyTicketStatus::TYPE_PUBLIC)->first();
$_ticketStatusContainer = [];
foreach ($_ticketStatusObjectContainer as $_ticketStatusObject) {
$_ticketStatusID = $_ticketStatusObject->getId();
$_ticketStatus['ticketstatusid'] = $_ticketStatusID;
$_ticketStatus['title'] = $_ticketStatusObject->getTitle();
$_ticketStatus['markasresolved'] = $_ticketStatusObject->getMarkAsResolved();
$_ticketStatusContainer[$_ticketStatusID] = $_ticketStatus;
}
$_ticketObjectContainer = kyTicket::getAll($_ticketDepartmentObjectContainer, $_ticketStatusObjectContainer, [], [], $_params['clientsdetails']['email'], $_settings['recordsperpage'], 0)->orderByLastActivity();
$_totalTicketCount = kyTicket::getTicketCount($_ticketDepartmentObjectContainer, $_ticketStatusObjectContainer, array(), array(), $clientsdetails['email']);
$_ticketContainer = [];
$_numActiveTickets = 0;
foreach ($_ticketObjectContainer as $_ticketObject) {
$_ticketID = $_ticketObject->getId();
$_ticketStatus = $_ticketObject->getStatusId();
if (isset($_ticketStatusContainer[$_ticketStatus]) && $_ticketStatusContainer[$_ticketStatus]['markasresolved'] == '1') {
continue;
} else {
$_numActiveTickets++;
}
$_ticket = [];
$_ticket['tid'] = $_ticketID;
$_ticket['date'] = $_ticketObject->getCreationTime();
$_ticket['department'] = $_ticketObject->getDepartment()->getTitle();
$_ticket['status'] = $_ticketObject->getStatus()->getTitle();
