/**
* Sets the ticket post this attachment will be attached to.
*
* Automatically sets the ticket.
*
* @param kyTicketPost $ticket_post Ticket post.
*/
public function setTicketPost($ticket_post)
{
$this->ticket_post = ky_assure_object($ticket_post, 'kyTicketPost');
$this->ticket_post_id = $this->ticket_post !== null ? $this->ticket_post->getId() : null;
$this->ticket = $this->ticket_post !== null ? $this->ticket_post->getTicket() : null;
$this->ticket_id = $this->ticket !== null ? $this->ticket->getId() : null;
}
/**
* Sets the ticket that the post will be connected with.
*
* @param kyTicket $ticket Ticket.
* @return kyTicketPost
*/
public function setTicket($ticket)
{
$this->ticket = ky_assure_object($ticket, 'kyTicket');
$this->ticket_id = $this->ticket !== null ? $this->ticket->getId() : null;
return $this;
}
/**
* Creates new ticket time track.
* WARNING: Data is not sent to Kayako unless you explicitly call create() on this method's result.
*
* @param kyTicket $ticket Ticket to attach the timetrack to.
* @param string $contents Note contents.
* @param kyStaff $staff Staff user - both creator and worker.
* @param string $time_worked Worked time formatted as hh:mm. Work date will be set to current datetime.
* @param string $time_billable Billable time formatted as hh:mm. Bill date will be set to current datetime.
* @return kyTicketTimeTrack
*/
public static function createNew(kyTicket $ticket, $contents, kyStaff $staff, $time_worked, $time_billable)
{
$ticket_time_track = new self();
$ticket_time_track->setTicketId($ticket->getId());
$ticket_time_track->setContents($contents);
$ticket_time_track->setCreatorStaff($staff);
$ticket_time_track->setWorkerStaff($staff);
$ticket_time_track->setBillingData($time_billable);
$ticket_time_track->setWorkedData($time_worked);
return $ticket_time_track;
}
/**
* Creates new ticket note.
* WARNING: Data is not sent to Kayako unless you explicitly call create() on this method's result.
*
* @param kyTicket $ticket Ticket in which to create the post.
* @param kyStaff $creator Creator (staff) of new note.
* @param string $contents Contents of new note.
* @return kyTicketNote
*/
public static function createNew(kyTicket $ticket, kyStaff $creator, $contents)
{
$new_ticket_note = new kyTicketNote();
$new_ticket_note->setTicketId($ticket->getId());
$new_ticket_note->setCreator($creator);
$new_ticket_note->setContents($contents);
return $new_ticket_note;
}
