private function verifyFormToken($tokenName = 'f_tok', $tokenSeed = 0)
{
if (!Framework::isValidSecurityToken($this->CI->input->post($tokenName), $tokenSeed)) {
return $this->getResponseObject(array('redirectOverride' => '/app/error/error_id/5', 'sessionParam' => \RightNow\Utils\Url::sessionParameter()), 'is_array', Config::getMessage(FORM_SUBMISSION_TOKEN_MATCH_EXP_LBL));
}
}
/**
* Execute the following check before loading page
* - SR doesn't exist
* - user doesn't have the right to access the SR
* - SR has been closed
*/
private function checkBeforeLoadingPageHookForEbs()
{
$url = $_SERVER['REQUEST_URI'];
// incident detail page
if (Text::beginsWith($url, '/app/account/questions/detail/i_id')) {
// check if the i_id is valid
$incidentID = Url::getParameter('i_id');
if (!$incidentID || !is_numeric($incidentID)) {
$this->log->error("Invalid i_id#{$incidentID}", __METHOD__, array(null, $this->contact));
Url::redirectToErrorPage(9);
}
// check if the linked SR has been closed
if ($incident = RNCPHP\Incident::fetch(intval($incidentID))) {
if ($incident->StatusWithType->Status->ID === 2) {
// solved
return;
}
if ($srID = $incident->CustomFields->Accelerator->ebs_sr_id) {
$srDetail = $this->checkServiceRequest($srID);
// if the status is closed, redirect to the read only page
if ($srDetail['INCIDENT_STATUS'] === 'Closed' && Url::getParameter('readonly') !== "1") {
$this->log->debug("Redirect to read-only page", __METHOD__, array(null, $this->contact));
header("Location: /app/account/questions/detail/i_id/{$incidentID}/readonly/1" . Url::sessionParameter());
exit;
}
}
}
return;
}
// sr detail page
if (Text::beginsWith($url, '/app/account/questions/detail/sr_id')) {
$srID = Url::getParameter('sr_id');
// check SR
$srDetail = $this->checkServiceRequest($srID);
// redirect to the incident detail page if the SR has already associated with an incident
$incidentID = $srDetail['EXTATTRIBUTE15'];
if ($incidentID) {
$this->log->debug("Redirect to incident#{$incidentID} page", __METHOD__, array(null, $this->contact));
header("Location: /app/account/questions/detail/i_id/{$incidentID}" . Url::sessionParameter());
exit;
}
// if the status is closed, redirect to the read only page
if ($srDetail['INCIDENT_STATUS'] === 'Closed' && Url::getParameter('readonly') !== "1") {
$this->log->debug("Redirect to read-only page", __METHOD__, array(null, $this->contact));
header("Location: /app/account/questions/detail/sr_id/{$srID}/readonly/1" . Url::sessionParameter());
exit;
}
}
}
/**
* CheckBeforeLoadingPageHook for Siebel
*/
private function checkBeforeLoadingPageHookForSiebel()
{
$url = $_SERVER['REQUEST_URI'];
if (Text::beginsWith($url, '/app/account/questions/detail/i_id')) {
// check if i_id in URL is valid
$incidentID = Url::getParameter('i_id');
if (!$incidentID || !is_numeric($incidentID)) {
$this->log->error('Invalid i_id#{$incidentID}', __METHOD__, array(null, $this->contact));
Url::redirectToErrorPage(9);
}
// check if the linked SR has been closed
if ($incident = RNCPHP\Incident::fetch(intval($incidentID))) {
if ($incident->StatusWithType->Status->ID === 2) {
// solved
return;
}
if ($srID = $incident->CustomFields->Accelerator->siebel_sr_id) {
$srDetail = $this->checkServiceRequest($srID);
// if the status is closed, redirect to the read only page
if ($srDetail['STATUS'] === 'Closed' && Url::getParameter('readonly') !== "1") {
$this->log->debug("Redirect to read-only page", __METHOD__, array(null, $this->contact));
header("Location: /app/account/questions/detail/i_id/{$incidentID}/readonly/1" . Url::sessionParameter());
exit;
}
}
}
return;
}
// sr detail page
if (Text::beginsWith($url, '/app/account/questions/detail/sr_id') === true) {
$srID = Url::getParameter('sr_id');
// check SR
$srDetail = $this->checkServiceRequest($srID);
// check if SR has already been associated with an Incident in RN.
// if so, redirect to the corresponding Incident detail page
$integrationID = $srDetail['INTEGRATIONID'];
$integrationID = explode(',', $integrationID);
$incidentID = $integrationID[0];
if ($incidentID) {
$this->log->debug('Redirect to incident#{$incidentID} page', __METHOD__, array(null, $this->contact));
header("Location: /app/account/questions/detail/i_id/{$incidentID}" . Url::sessionParameter());
exit;
}
// if the status is closed, redirect to the read only page
if ($srDetail['STATUS'] === 'Closed' && Url::getParameter('readonly') !== "1") {
$this->log->debug("Redirect to read-only page", __METHOD__, array(null, $this->contact));
header("Location: /app/account/questions/detail/sr_id/{$srID}/readonly/1" . Url::sessionParameter());
exit;
}
}
}
<div id="rn_FileAttach" class="rn_FileListDisplay">
<?php
if (count($answer->FileAttachments) > 0) {
?>
<span class="rn_DataLabel"> <?php
echo \RightNow\Utils\Config::getMessage(FILE_ATTACHMENTS_LBL);
?>
</span>
<div class="rn_DataValue rn_FileList">
<ul>
<?php
foreach ($answer->FileAttachments as $attachment) {
?>
<li>
<a href="<?php
echo $attachment->URL . '/' . $attachment->CreatedTime . \RightNow\Utils\Url::sessionParameter();
?>
" target="_blank">
<?php
echo \RightNow\Utils\Framework::getIcon($attachment->FileName);
?>
<?php
echo $attachment->FileName;
?>
</a>
</li>
<?php
}
?>
</ul>
</div>
