/**
*This function will create new tickets
*
* Take Post Requsets and save them in the database
* Task
* 1. Create new tickets
*
* @return View
**/
public function inputs()
{
$user = Session::get('user');
if (is_null($user)) {
return Redirect::to('login');
}
if (Request::get('options') == "custom") {
$heading = Request::get('heading');
} else {
$heading = Request::get('options');
}
$ticket = new tickets();
$ticket->userid = Session::get('userid');
$ticket->subject = $heading;
$ticket->opened = 1;
$ticket->save();
$ticketMsg = new tickets_messages();
$ticketMsg->user_id = Session::get('userid');
$ticketMsg->message = Request::get('txtarea');
$ticketMsg->ticket_id = $ticket->id;
$ticketMsg->save();
//return view('user.tickets.new-ticket')->with('user',$user)->with('created',1);
return redirect('view-ticket');
//return 1;
}
/**
*
* Get the Tickets Reply
* @param String $message Ticket body
* @param Integer $ticketId Ticket ID
* @return Json Response
*
*/
private function replyTickets($message, $ticket_id)
{
$user = Session::get('user');
if (!is_null(trim($message)) && !is_null($ticket_id)) {
$ticket = tickets::find($ticket_id);
if (is_null($ticket)) {
return response()->json(['message' => 'Invalid Request', 'code' => 'error']);
}
if ($ticket->userid != Session::get('userid') && $user->level < 10 || $ticket->opened == 0) {
return response()->json(['message' => 'Invalid Request', 'code' => 'error']);
}
$ticketMsg = new tickets_messages();
$ticketMsg->user_id = Session::get('userid');
$ticketMsg->message = $message;
$ticketMsg->ticket_id = $ticket->id;
$ticketMsg->save();
return response()->json(['code' => 'success', 'task' => 'replyTickets', 'msg' => $ticketMsg]);
} else {
return response()->json(['message' => 'Invalid Request', 'code' => 'error']);
}
return response()->json(['message' => 'Invalid Request', 'code' => 'error']);
}
/**
*
* Get the Tickets Reply
* @param String $message Ticket body
* @param Integer $ticketId Ticket ID
* @return Json Response
*
*/
private function replyTickets($message, $ticketId)
{
$user = Session::get('user');
$count = adminUserTickets::where('ticketid', $ticketId)->count();
if ($count == 0) {
$adminUt = new adminUserTickets();
$adminUt->ticketid = $ticketId;
$adminUt->adminid = $user->id;
$adminUt->save();
} else {
$count = adminUserTickets::where('adminid', $user->id)->where('ticketid', $ticketId)->count();
if ($count == 0) {
return response()->json(['message' => 'Invalid Request', 'code' => 'error']);
}
}
if (!is_null(trim($message)) && !is_null($ticketId)) {
$ticket = tickets::find($ticketId);
if (is_null($ticket)) {
return response()->json(['message' => 'Invalid Request', 'code' => 'error']);
}
if ($ticket->opened == 0) {
return response()->json(['message' => 'Ticket Should be opened', 'code' => 'error']);
}
$ticketMsg = new tickets_messages();
$ticketMsg->user_id = Session::get('userid');
$ticketMsg->message = $message;
$ticketMsg->ticket_id = $ticket->id;
$ticketMsg->save();
return response()->json(['code' => 'success', 'task' => 'replyTickets', 'msg' => $ticketMsg]);
} else {
return response()->json(['message' => 'Invalid Request', 'code' => 'error']);
}
}
