/**
*This function will create new tickets
*
* Take Post Requsets and save them in the database
* Task
* 1. Create new tickets
*
* @return View
**/
public function inputs()
{
$user = Session::get('user');
if (is_null($user)) {
return Redirect::to('login');
}
if (Request::get('options') == "custom") {
$heading = Request::get('heading');
} else {
$heading = Request::get('options');
}
$ticket = new tickets();
$ticket->userid = Session::get('userid');
$ticket->subject = $heading;
$ticket->opened = 1;
$ticket->save();
$ticketMsg = new tickets_messages();
$ticketMsg->user_id = Session::get('userid');
$ticketMsg->message = Request::get('txtarea');
$ticketMsg->ticket_id = $ticket->id;
$ticketMsg->save();
//return view('user.tickets.new-ticket')->with('user',$user)->with('created',1);
return redirect('view-ticket');
//return 1;
}
/**
*This function will handle the post requests
*
*
* Tasks
* 1. Load Opend Tickets
* 2. Load Closed Tickets
* 3. Close the tickets
* 4. Open the tickets
*
**/
public function inputs()
{
if (Request::get('task') == "loadtableopendtickets") {
$x = Request::get('skip');
return $this->loadTableOpendTickets($x);
} elseif (Request::get('task') == "loadtableclosedtickets") {
$x = Request::get('skip');
return $this->loadTableClosedTickets($x);
} elseif (Request::get('task') == "closeTicket") {
$ids = Request::get('tickets');
return $this->closeTickets($ids);
} elseif (Request::get('task') == "openTicket") {
$ids = Request::get('tickets');
return $this->openTickets($ids);
} elseif (Request::get('task') == "viewTicket") {
$user = Session::get('user');
$ids = Request::get('ticket');
if (!is_null($ids)) {
$ticket = tickets::find($ids);
if (is_null($ticket)) {
abort(404);
}
if ($ticket->userid != Session::get('userid') && $user->level < 10) {
abort(404);
}
$admin = adminUserTickets::where('ticketid', $ticket->id)->first();
$staff = null;
if (!is_null($admin)) {
$staff = user::find($admin->adminid);
}
$ticketsMessages = tickets_messages::where('ticket_id', $ticket->id)->orderBy('id', 'asc')->get();
return view('user.tickets.reply')->with('user', $user)->with('messages', $ticketsMessages)->with('ticket', $ticket)->with('staff', $staff);
} else {
abort(404);
}
} elseif (Request::get('task') == "replyTickets") {
$message = Request::get('text');
$ticket_id = Request::get('ticket_id');
return $this->replyTickets($message, $ticket_id);
}
}
/**
*
* Get POST Requsets and Handle them
*
*
* @return Json Response
*
*/
public function inputs()
{
$user = Session::get('user');
if (Request::get('task') == "loadtableopendtickets") {
$x = Request::get('skip');
return $this->loadTableOpenedTickets($x);
} elseif (Request::get('task') == "loadtableAvailabletickets") {
$x = Request::get('skip');
return $this->loadTableAvailableTickets($x);
} elseif (Request::get('task') == "loadtableclosedtickets") {
$x = Request::get('skip');
return $this->loadTableClosedTickets($x);
} elseif (Request::get('task') == "closeTicket") {
$ids = Request::get('tickets');
return $this->closeTickets($ids);
} elseif (Request::get('task') == "openTicket") {
$ids = Request::get('tickets');
return $this->openTickets($ids);
} elseif (Request::get('task') == "viewTicket") {
$ids = Request::get('ticket');
if (!is_null($ids)) {
$ticketOwner;
$ticket = tickets::find($ids);
if (is_null($ticket)) {
abort(404);
} else {
$ticketOwner = user::find($ticket->userid);
}
$ticketsMessages = tickets_messages::where('ticket_id', $ticket->id)->orderBy('id', 'asc')->get();
return view('admin.reply')->with('user', $user)->with('messages', $ticketsMessages)->with('ticket', $ticket)->with('ticket_owner', $ticketOwner);
} else {
abort(404);
}
} elseif (Request::get('task') == "replyTickets") {
$message = Request::get('text');
$ticketId = Request::get('ticket_id');
return $this->replyTickets($message, $ticketId);
}
return response()->json(['message' => 'Invalid Request', 'code' => 'error']);
//return 1;
}
