public function parse(GmailEvent $event)
{
if (!$event->isHandled()) {
MSupportTicket::unguard();
MSupportReply::unguard();
$info = $event->getFrom();
$now = Carbon::now();
if ($email = $info['email'] ?? null) {
$user = User::where('email', '=', $email)->orWhere('contact_email', '=', $email)->first();
if (empty($user) || empty($user->user_id)) {
$signup = new UserSignupEvent(array_merge($info, ['verified' => 'true']));
$this->dispatcher->fire(UserSignupEvent::USER_SIGNUP_BEGIN, $signup);
$user = $signup->getUser();
}
if (preg_match('/^T(\\d+)$/', $event->getRef(), $matches)) {
$ticket = MSupportTicket::find($matches[1]);
}
if (empty($ticket) || empty($ticket->ticket_id)) {
$ticket = MSupportTicket::where('user_id', '=', $user->user_id)->where('title', '=', $event->getSubject())->first();
if (empty($ticket) || empty($ticket->support_ticket_id)) {
$ticket = MSupportTicket::create(['user_id' => $user->user_id, 'created_at' => $now, 'updated_at' => $now, 'title' => $event->getSubject(), 'category' => 'General', 'state' => 'open']);
}
}
/** @var MSupportReply $reply */
$reply = MSupportReply::create(['support_ticket_id' => $ticket->support_ticket_id, 'user_id' => $user->user_id, 'created_at' => $now, 'reply_safe' => $event->getText()]);
$event->setHandled($reply->support_reply_id > 0);
}
}
}
