public function parse(GmailEvent $event)
{
if (!$event->isHandled()) {
MSupportTicket::unguard();
MSupportReply::unguard();
$info = $event->getFrom();
$now = Carbon::now();
if ($email = $info['email'] ?? null) {
$user = User::where('email', '=', $email)->orWhere('contact_email', '=', $email)->first();
if (empty($user) || empty($user->user_id)) {
$signup = new UserSignupEvent(array_merge($info, ['verified' => 'true']));
$this->dispatcher->fire(UserSignupEvent::USER_SIGNUP_BEGIN, $signup);
$user = $signup->getUser();
}
if (preg_match('/^T(\\d+)$/', $event->getRef(), $matches)) {
$ticket = MSupportTicket::find($matches[1]);
}
if (empty($ticket) || empty($ticket->ticket_id)) {
$ticket = MSupportTicket::where('user_id', '=', $user->user_id)->where('title', '=', $event->getSubject())->first();
if (empty($ticket) || empty($ticket->support_ticket_id)) {
$ticket = MSupportTicket::create(['user_id' => $user->user_id, 'created_at' => $now, 'updated_at' => $now, 'title' => $event->getSubject(), 'category' => 'General', 'state' => 'open']);
}
}
/** @var MSupportReply $reply */
$reply = MSupportReply::create(['support_ticket_id' => $ticket->support_ticket_id, 'user_id' => $user->user_id, 'created_at' => $now, 'reply_safe' => $event->getText()]);
$event->setHandled($reply->support_reply_id > 0);
}
}
}
public function addBack()
{
/** @var MSupportTicket $ticket */
foreach (MSupportTicket::where('state', '=', 'deferred')->where('addback_at', '<', Carbon::now())->get() as $ticket) {
$ticket->state = 'open';
$ticket->addback_at = null;
$ticket->save();
}
}
public function index(string $_mode, array $_models, RouteEx $_route, array $_parents, string $alias)
{
$return = $this->postHandler->index($_mode, $_models, $_route, $_parents, $alias);
$model = $_models[0];
if ($model instanceof MSupportTicket) {
$eventName = 'admin.support.' . 'status';
$ticketData = $model->attributesToArray();
} elseif ($model instanceof MSupportReply) {
$eventName = 'admin.support.' . 'reply';
/** @var MSupportTicket $ticket */
if ($ticket = MSupportTicket::find($model->support_ticket_id)) {
$ticketData = array_merge($model->attributesToArray(), $ticket->attributesToArray());
}
}
if (!empty($eventName) && !empty($ticketData)) {
$this->dispatcher->fire($eventName, new SupportEvent($model->user_id, $ticketData));
}
return $return;
}
public function adminDashboardPanel(ImportEvent $event)
{
$count = MSupportTicket::where('state', '=', 'open')->count();
$panels = [['type' => 'site', 'title' => 'Support', 'stats' => "{$count} open", 'icon' => 'fa-life-bouy', 'priority' => 3, 'href' => '/admin/support/tickets/open', 'cta' => 'View tickets..']];
$event->addContent($panels);
}
