示例#1
0
 /**
  * Method to add a note to a ticket.
  *
  * @param int    $ticketID
  * @param string $token
  *
  * @return \Illuminate\Http\Response
  */
 public function addNote($ticketID, $token)
 {
     $submittor = false;
     $ticket = Ticket::find($ticketID);
     $AshAuthorisedBy = Request::get('AshAuthorisedBy');
     if ($AshAuthorisedBy == 'TokenIP') {
         $account = Account::find($ticket->ip_contact_account_ip);
         $submittor = trans('ash.basic.ip') . ' ' . trans('ash.communication.contact');
     }
     if ($AshAuthorisedBy == 'TokenDomain') {
         $account = Account::find($ticket->domain_contact_account_id);
         $submittor = trans('ash.basic.domain') . ' ' . trans('ash.communication.contact');
     }
     $brand = empty($account) ? Brand::getSystemBrand() : $account->brand;
     if (empty($brand) || empty($submittor)) {
         abort(500);
     }
     $changeStatus = Input::get('changeStatus');
     if ($changeStatus == 'IGNORED' || $changeStatus == 'RESOLVED') {
         $ticket->contact_status_id = $changeStatus;
         $ticket->save();
     }
     $text = Input::get('text');
     if (empty($text) || strlen($text) < 1) {
         $message = 'noteEmpty';
     } else {
         $message = 'noteAdded';
         $note = new Note();
         $note->ticket_id = $ticket->id;
         $note->submitter = $submittor;
         $note->text = $text;
         $note->save();
     }
     return view('ash')->with('brand', $brand)->with('ticket', $ticket)->with('allowedChanges', $this->allowedStatusChanges($ticket))->with('token', $token)->with('message', $message);
 }