/**
* Method to add a note to a ticket.
*
* @param int $ticketID
* @param string $token
*
* @return \Illuminate\Http\Response
*/
public function addNote($ticketID, $token)
{
$submittor = false;
$ticket = Ticket::find($ticketID);
$AshAuthorisedBy = Request::get('AshAuthorisedBy');
if ($AshAuthorisedBy == 'TokenIP') {
$account = Account::find($ticket->ip_contact_account_ip);
$submittor = trans('ash.basic.ip') . ' ' . trans('ash.communication.contact');
}
if ($AshAuthorisedBy == 'TokenDomain') {
$account = Account::find($ticket->domain_contact_account_id);
$submittor = trans('ash.basic.domain') . ' ' . trans('ash.communication.contact');
}
$brand = empty($account) ? Brand::getSystemBrand() : $account->brand;
if (empty($brand) || empty($submittor)) {
abort(500);
}
$changeStatus = Input::get('changeStatus');
if ($changeStatus == 'IGNORED' || $changeStatus == 'RESOLVED') {
$ticket->contact_status_id = $changeStatus;
$ticket->save();
}
$text = Input::get('text');
if (empty($text) || strlen($text) < 1) {
$message = 'noteEmpty';
} else {
$message = 'noteAdded';
$note = new Note();
$note->ticket_id = $ticket->id;
$note->submitter = $submittor;
$note->text = $text;
$note->save();
}
return view('ash')->with('brand', $brand)->with('ticket', $ticket)->with('allowedChanges', $this->allowedStatusChanges($ticket))->with('token', $token)->with('message', $message);
}
