Get ticket type Name
| static public getTicketTypeName ( $value ) | ||
| $value | type ID | |
/**
* Return a "display" value associated with a pattern associated to a criteria
*
* @param $ID the given action
* @param $type the type of action
* @param $value the value
**/
function getActionValue($ID, $type, $value)
{
$action = $this->getAction($ID);
if (isset($action['type'])) {
switch ($action['type']) {
case "dropdown":
if ($type == 'fromuser' || $type == 'fromitem') {
return Dropdown::getYesNo($value);
}
// $type == assign
$tmp = Dropdown::getDropdownName($action["table"], $value);
return $tmp == ' ' ? NOT_AVAILABLE : $tmp;
case "dropdown_status":
return Ticket::getStatus($value);
case "dropdown_assign":
case "dropdown_users":
case "dropdown_users_validate":
return getUserName($value);
case "dropdown_groups_validate":
return Dropdown::getDropdownName('glpi_groups', $value);
case "dropdown_validation_percent":
return Dropdown::getValueWithUnit($value, '%');
case "yesonly":
case "yesno":
return Dropdown::getYesNo($value);
case "dropdown_urgency":
return Ticket::getUrgencyName($value);
case "dropdown_impact":
return Ticket::getImpactName($value);
case "dropdown_priority":
return Ticket::getPriorityName($value);
case "dropdown_tickettype":
return Ticket::getTicketTypeName($value);
case "dropdown_management":
return Dropdown::getGlobalSwitch($value);
default:
return $this->displayAdditionRuleActionValue($value);
}
}
return $value;
}
case 'locations_tree':
$parent = isset($_GET['champ']) ? $_GET['champ'] : 0;
$cond = "(`id` = '{$parent}' OR `locations_id` = '{$parent}')";
// nobreak;
// nobreak;
case 'locations_id':
$val1 = $_GET['id'];
$val2 = '';
$values = Stat::getItems($_GET['itemtype'], $_GET['date1'], $_GET['date2'], $_GET['type'], $parent);
$title = sprintf(__('%1$s: %2$s'), __('Location'), Dropdown::getDropdownName('glpi_locations', $_GET['id']));
break;
case "type":
$val1 = $_GET["id"];
$val2 = "";
$values = Stat::getItems($_GET["itemtype"], $_GET["date1"], $_GET["date2"], $_GET["type"]);
$title = sprintf(__('%1$s: %2$s'), __('Type'), Ticket::getTicketTypeName($_GET["id"]));
break;
case 'group_tree':
case 'groups_tree_assign':
$parent = isset($_GET['champ']) ? $_GET['champ'] : 0;
$cond = " (`id` = '{$parent}' OR `groups_id` = '{$parent}')\n AND " . ($_GET["type"] == 'group_tree' ? '`is_requester`' : '`is_assign`');
// nobreak;
// nobreak;
case "group":
$val1 = $_GET["id"];
$val2 = "";
$values = Stat::getItems($_GET["itemtype"], $_GET["date1"], $_GET["date2"], $_GET["type"], $parent);
$title = sprintf(__('%1$s: %2$s'), __('Group'), Dropdown::getDropdownName("glpi_groups", $_GET["id"]));
break;
case "groups_id_assign":
$val1 = $_GET["id"];
/**
* return the content of hardcoded dropdown
*
* @param $name of the dropdown
*
* @return array (or false if unknown name)
**/
private static function listSpecialDropdown($name = '')
{
global $CFG_GLPI;
$resp = array();
switch (strtolower($name)) {
case 'ticketstatus':
$tab = Ticket::getAllStatusArray();
foreach ($tab as $id => $label) {
$resp[] = array('id' => $id, 'name' => $label);
}
break;
case 'ticketurgency':
for ($i = 1; $i <= 5; $i++) {
if ($i == 3 || $CFG_GLPI['urgency_mask'] & 1 << $i) {
$resp[] = array('id' => $i, 'name' => Ticket::getUrgencyName($i));
}
}
break;
case 'ticketimpact':
for ($i = 1; $i <= 5; $i++) {
if ($i == 3 || $CFG_GLPI['impact_mask'] & 1 << $i) {
$resp[] = array('id' => $i, 'name' => Ticket::getImpactName($i));
}
}
break;
case 'tickettype':
foreach (array(Ticket::INCIDENT_TYPE, Ticket::DEMAND_TYPE) as $type) {
$resp[] = array('id' => $type, 'name' => Ticket::getTicketTypeName($type));
}
break;
case 'ticketpriority':
for ($i = 1; $i <= 5; $i++) {
$resp[] = array('id' => $i, 'name' => Ticket::getPriorityName($i));
}
break;
case 'ticketglobalvalidation':
$tab = TicketValidation::getAllStatusArray(false, true);
foreach ($tab as $id => $label) {
$resp[] = array('id' => $id, 'name' => $label);
}
break;
case 'ticketvalidationstatus':
$tab = TicketValidation::getAllStatusArray();
foreach ($tab as $id => $label) {
$resp[] = array('id' => $id, 'name' => $label);
}
break;
default:
$resp = false;
}
return $resp;
}
//category
$sql_cat = "SELECT name\n\t\t\t\tFROM glpi_itilcategories\n\t\t\t\tWHERE id = " . $row['cat'] . " ";
$result_cat = $DB->query($sql_cat);
$row_cat = $DB->fetch_assoc($result_cat);
// associated element
$sql_item = "SELECT itemtype, items_id\n\t\t\t\tFROM glpi_items_tickets \n\t\t\t\tWHERE glpi_items_tickets.tickets_id = " . $row['id'] . "";
$result_item = $DB->query($sql_item);
$row_item = $DB->fetch_assoc($result_item);
$type = strtolower($row_item['itemtype']);
$url_type = $CFG_GLPI['url_base'] . "/front/" . $type . ".form.php?id=";
$sql_ass = "SELECT id, name\n\t\t\t\tFROM glpi_" . $type . "s\n\t\t\t\tWHERE id = " . $row_item['items_id'] . " ";
$result_ass = $DB->query($sql_ass);
if ($result_ass != '') {
$row_item = $DB->fetch_assoc($result_ass);
}
echo "\n\t\t<tr>\n\t\t\t<td style='vertical-align:middle; text-align:center;'><a href=" . $CFG_GLPI['url_base'] . "/front/ticket.form.php?id=" . $row['id'] . " target=_blank >" . $row['id'] . "</a></td>\n\t\t\t<td style='vertical-align:middle; font-size:10px;'><img src=" . $CFG_GLPI['url_base'] . "/pics/" . $status1 . ".png title='" . Ticket::getStatus($row['status']) . "' style=' cursor: pointer; cursor: hand;'/> " . Ticket::getStatus($row['status']) . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . Ticket::getTicketTypeName($row['TYPE']) . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . substr($row['descr'], 0, 55) . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . $row_user['name'] . " " . $row_user['sname'] . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . $row_tec['name'] . " " . $row_tec['sname'] . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . $row_cat['name'] . " </td>\n\t\t\t<td style='vertical-align:middle;'> <a href=" . $url_type . $row_item['id'] . " target=_blank >" . $row_item['name'] . " </a></td>\t\t\t\n\t\t\t<td style='vertical-align:middle;'> " . conv_data_hora($row['date']) . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . conv_data_hora($row['closedate']) . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . time_ext($row['time_sec']) . " </td>\n\t\t</tr>";
}
echo "</tbody> \n\t\t\t\t</table>\n\t\t\t\t</div>";
?>
<script type="text/javascript" charset="utf-8">
$('#t_ent')
.removeClass( 'display' )
.addClass('table table-striped table-bordered table-hover');
$(document).ready(function() {
oTable = $('#t_ent').dataTable({
"bJQueryUI": true,
"sPaginationType": "full_numbers",
"bFilter": false,
/**
* Get a ticket information, with its followup
* for an authenticated user
*
* @param $params array of options (ticket, id2name)
* @param $protocol the communication protocol used
*
* @return array of hashtable
**/
static function methodGetTicket($params, $protocol)
{
global $DB, $CFG_GLPI;
if (isset($params['help'])) {
return array('ticket' => 'integer,mandatory', 'id2name' => 'bool,optional', 'help' => 'bool,optional');
}
if (!Session::getLoginUserID()) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTAUTHENTICATED);
}
$ticket = new Ticket();
if (!isset($params['ticket'])) {
return self::Error($protocol, WEBSERVICES_ERROR_MISSINGPARAMETER, '', 'ticket');
}
if (!is_numeric($params['ticket'])) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'ticket=' . $params['ticket']);
}
if (!$ticket->can($params['ticket'], 'r')) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTFOUND);
}
$resp = $ticket->fields;
if ($resp['itemtype']) {
$item = getItemForItemtype($resp['itemtype']);
} else {
$item = false;
}
$resp['solution'] = Html::clean(Toolbox::unclean_cross_side_scripting_deep($resp['solution']));
$nextaction = new SlaLevel_Ticket();
if ($ticket->fields['slas_id'] && $nextaction->getFromDBForTicket($ticket->fields['id'])) {
$resp['slalevels_next_id'] = $nextaction->fields['slalevels_id'];
$resp['slalevels_next_date'] = $nextaction->fields['date'];
} else {
$resp['slalevels_next_id'] = 0;
$resp['slalevels_next_date'] = '';
}
if (isset($params['id2name'])) {
$resp['users_name_recipient'] = Html::clean(getUserName($ticket->fields['users_id_recipient']));
$resp['users_name_lastupdater'] = Html::clean(getUserName($ticket->fields['users_id_lastupdater']));
$resp['ticketcategories_name'] = Html::clean(Dropdown::getDropdownName('glpi_itilcategories', $ticket->fields['itilcategories_id']));
$resp['entities_name'] = Html::clean(Dropdown::getDropdownName('glpi_entities', $resp['entities_id']));
$resp['status_name'] = Html::clean($ticket->getStatus($resp['status']));
$resp['requesttypes_name'] = Html::clean(Dropdown::getDropdownName('glpi_requesttypes', $resp['requesttypes_id']));
$resp['solutiontypes_name'] = Html::clean(Dropdown::getDropdownName('glpi_solutiontypes', $resp['solutiontypes_id']));
$resp['slas_name'] = Html::clean(Dropdown::getDropdownName('glpi_slas', $resp['slas_id']));
$resp['slalevels_name'] = Html::clean(Dropdown::getDropdownName('glpi_slalevels', $resp['slalevels_id']));
$resp['slalevels_next_name'] = Html::clean(Dropdown::getDropdownName('glpi_slalevels', $resp['slalevels_next_id']));
$resp['urgency_name'] = Ticket::getUrgencyName($resp['urgency']);
$resp['impact_name'] = Ticket::getImpactName($resp['impact']);
$resp['priority_name'] = Ticket::getPriorityName($resp['priority']);
$resp['type_name'] = Ticket::getTicketTypeName($resp['type']);
$resp['global_validation_name'] = TicketValidation::getStatus($resp['global_validation']);
$resp['locations_name'] = Html::clean(Dropdown::getDropdownName('glpi_locations', $resp['locations_id']));
if ($item && $item->getFromDB($resp['items_id'])) {
$resp['items_name'] = Html::clean($item->getNameID());
$resp['itemtype_name'] = Html::clean($item->getTypeName());
} else {
$resp['items_name'] = __('General');
$resp['itemtype_name'] = '';
}
}
$resp['users'] = array();
$resp['groups'] = array();
$resp['followups'] = array();
$resp['tasks'] = array();
$resp['documents'] = array();
$resp['events'] = array();
$resp['validations'] = array();
$resp['satisfaction'] = array();
if (Session::haveRight('observe_ticket', '1')) {
// Followups
$query = "SELECT *\n FROM `glpi_ticketfollowups`\n WHERE `tickets_id` = '" . $params['ticket'] . "' ";
if (!Session::haveRight("show_full_ticket", "1")) {
$query .= " AND (`is_private`='0'\n OR `users_id` ='" . Session::getLoginUserID() . "' ) ";
}
$query .= " ORDER BY `date` DESC";
foreach ($DB->request($query) as $data) {
if (isset($params['id2name'])) {
$data['users_name'] = Html::clean(getUserName($data['users_id']));
$data['requesttypes_name'] = Html::clean(Dropdown::getDropdownName('glpi_requesttypes', $data['requesttypes_id']));
}
$resp['followups'][] = $data;
}
// Tasks
$query = "SELECT *\n FROM `glpi_tickettasks`\n WHERE `tickets_id` = '" . $params['ticket'] . "' ";
if (!Session::haveRight("show_full_ticket", "1")) {
$query .= " AND (`is_private`='0'\n OR `users_id` ='" . Session::getLoginUserID() . "' ) ";
}
$query .= " ORDER BY `date` DESC";
foreach ($DB->request($query) as $data) {
if (isset($params['id2name'])) {
$data['users_name'] = Html::clean(getUserName($data['users_id']));
$data['taskcategories_name'] = Html::clean(Dropdown::getDropdownName('glpi_taskcategories', $data['taskcategories_id']));
}
$resp['tasks'][] = $data;
}
// Documents
$resp['documents'] = PluginWebservicesMethodTools::getDocForItem($ticket, isset($params['id2name']));
// History
$resp['events'] = Log::getHistoryData($ticket, 0, $_SESSION['glpilist_limit']);
foreach ($resp['events'] as $key => $val) {
$resp['events'][$key]['change'] = Html::clean($resp['events'][$key]['change']);
}
}
if (Session::haveRight('create_request_validation', 1) || Session::haveRight('create_incident_validation', 1) || Session::haveRight('validate_request', 1) || Session::haveRight('validate_incident', 1)) {
$query = "SELECT *\n FROM `glpi_ticketvalidations`\n WHERE `tickets_id` = '" . $params['ticket'] . "' ";
foreach ($DB->request($query) as $data) {
if (isset($params['id2name'])) {
$data['users_name'] = Html::clean(getUserName($data['users_id']));
$data['users_name_validate'] = Html::clean(getUserName($data['users_id_validate']));
$data['status_name'] = TicketValidation::getStatus($data['status']);
}
$resp['validations'][] = $data;
}
}
// Users & Groups
$tabtmp = array(CommonITILActor::REQUESTER => 'requester', CommonITILActor::OBSERVER => 'observer', CommonITILActor::ASSIGN => 'assign');
foreach ($tabtmp as $num => $name) {
$resp['users'][$name] = array();
foreach ($ticket->getUsers($num) as $user) {
if (isset($params['id2name'])) {
if ($user['users_id']) {
$user['users_name'] = Html::clean(getUserName($user['users_id']));
} else {
$user['users_name'] = $user['alternative_email'];
}
}
unset($user['tickets_id']);
unset($user['type']);
$resp['users'][$name][] = $user;
}
$resp['groups'][$name] = array();
foreach ($ticket->getGroups($num) as $group) {
if (isset($params['id2name'])) {
$group['groups_name'] = Html::clean(Dropdown::getDropdownName('glpi_groups', $group['groups_id']));
}
unset($group['tickets_id']);
unset($group['type']);
$resp['groups'][$name][] = $group;
}
}
// Suppliers
$resp['suppliers']['assign'] = array();
foreach ($ticket->getSuppliers(CommonITILActor::ASSIGN) as $supplier) {
if (isset($params['id2name'])) {
$supplier['suppliers_name'] = Html::clean(Dropdown::getDropdownName('glpi_suppliers', $supplier['suppliers_id']));
}
unset($supplier['tickets_id']);
unset($supplier['type']);
$resp['suppliers'][$name][] = $supplier;
}
// Satisfaction
$satisfaction = new TicketSatisfaction();
if ($satisfaction->getFromDB($params['ticket'])) {
$resp['satisfaction'] = $satisfaction->fields;
}
return $resp;
}
/**
* Clone of Ticket::showForm()
* Change '$this' by '$ticket', 'self' by 'Ticket' and 'parent' by 'Ticket'
*/
static function getCentral($ID = 0, $options = array())
{
global $CFG_GLPI;
// * Added by plugin survey ticket
$ticket = new Ticket();
// * End of adding
$default_values = Ticket::getDefaultValues();
// Get default values from posted values on reload form
if (!isset($options['template_preview'])) {
if (isset($_POST)) {
$values = $_POST;
}
}
// Restore saved value or override with page parameter
$saved = $ticket->restoreInput();
foreach ($default_values as $name => $value) {
if (!isset($values[$name])) {
if (isset($saved[$name])) {
$values[$name] = $saved[$name];
} else {
$values[$name] = $value;
}
}
}
// Default check
if ($ID > 0) {
$ticket->check($ID, 'r');
} else {
// Create item
$ticket->check(-1, 'w', $values);
}
if (!$ID) {
$ticket->userentities = array();
if ($values["_users_id_requester"]) {
//Get all the user's entities
$all_entities = Profile_User::getUserEntities($values["_users_id_requester"], true, true);
//For each user's entity, check if the technician which creates the ticket have access to it
foreach ($all_entities as $tmp => $ID_entity) {
if (Session::haveAccessToEntity($ID_entity)) {
$ticket->userentities[] = $ID_entity;
}
}
}
$ticket->countentitiesforuser = count($ticket->userentities);
if ($ticket->countentitiesforuser > 0 && !in_array($ticket->fields["entities_id"], $ticket->userentities)) {
// If entity is not in the list of user's entities,
// then use as default value the first value of the user's entites list
$ticket->fields["entities_id"] = $ticket->userentities[0];
// Pass to values
$values['entities_id'] = $ticket->userentities[0];
}
}
if ($values['type'] <= 0) {
$values['type'] = Entity::getUsedConfig('tickettype', $values['entities_id'], '', Ticket::INCIDENT_TYPE);
}
if (!isset($options['template_preview'])) {
$options['template_preview'] = 0;
}
// Load ticket template if available :
$tt = $ticket->getTicketTemplateToUse($options['template_preview'], $values['type'], $values['itilcategories_id'], $values['entities_id']);
// Predefined fields from template : reset them
if (isset($values['_predefined_fields'])) {
$values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
} else {
$values['_predefined_fields'] = array();
}
// Store predefined fields to be able not to take into account on change template
// Only manage predefined values on ticket creation
$predefined_fields = array();
if (!$ID) {
if (isset($tt->predefined) && count($tt->predefined)) {
foreach ($tt->predefined as $predeffield => $predefvalue) {
if (isset($default_values[$predeffield])) {
// Is always default value : not set
// Set if already predefined field
// Set if ticket template change
if ($values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID()) {
// Load template data
$values[$predeffield] = $predefvalue;
$ticket->fields[$predeffield] = $predefvalue;
$predefined_fields[$predeffield] = $predefvalue;
}
}
}
} else {
// No template load : reset predefined values
if (count($values['_predefined_fields'])) {
foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
if ($values[$predeffield] == $predefvalue) {
$values[$predeffield] = $default_values[$predeffield];
}
}
}
}
}
// Put ticket template on $values for actors
$values['_tickettemplate'] = $tt;
$canupdate = Session::haveRight('update_ticket', '1');
$canpriority = Session::haveRight('update_priority', '1');
$canstatus = $canupdate;
if (in_array($ticket->fields['status'], $ticket->getClosedStatusArray())) {
$canupdate = false;
}
$showuserlink = 0;
if (Session::haveRight('user', 'r')) {
$showuserlink = 1;
}
if (!$options['template_preview']) {
$ticket->showTabs($options);
} else {
// Add all values to fields of tickets for template preview
foreach ($values as $key => $val) {
if (!isset($ticket->fields[$key])) {
$ticket->fields[$key] = $val;
}
}
}
// In percent
$colsize1 = '13';
$colsize2 = '29';
$colsize3 = '13';
$colsize4 = '45';
$canupdate_descr = $canupdate || $ticket->fields['status'] == Ticket::INCOMING && $ticket->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID()) && $ticket->numberOfFollowups() == 0 && $ticket->numberOfTasks() == 0;
if (!$options['template_preview']) {
echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>";
}
echo "<div class='spaced' id='tabsbody'>";
echo "<table class='tab_cadre_fixe' id='mainformtable'>";
// Optional line
$ismultientities = Session::isMultiEntitiesMode();
echo "<tr class='headerRow'>";
echo "<th colspan='4'>";
if ($ID) {
$text = sprintf(__('%1$s - %2$s'), $ticket->getTypeName(1), sprintf(__('%1$s: %2$s'), __('ID'), $ID));
if ($ismultientities) {
$text = sprintf(__('%1$s (%2$s)'), $text, Dropdown::getDropdownName('glpi_entities', $ticket->fields['entities_id']));
}
echo $text;
} else {
if ($ismultientities) {
printf(__('The ticket will be added in the entity %s'), Dropdown::getDropdownName("glpi_entities", $ticket->fields['entities_id']));
} else {
_e('New ticket');
}
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>";
echo $tt->getBeginHiddenFieldText('date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Opening date'), $tt->getMandatoryMark('date'));
} else {
_e('Opening date');
}
echo $tt->getEndHiddenFieldText('date');
echo "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('date');
$date = $ticket->fields["date"];
if ($canupdate) {
Html::showDateTimeFormItem("date", $date, 1, false);
} else {
echo Html::convDateTime($date);
}
echo $tt->getEndHiddenFieldValue('date', $ticket);
echo "</td>";
// SLA
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('due_date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Due date'), $tt->getMandatoryMark('due_date'));
} else {
_e('Due date');
}
echo $tt->getEndHiddenFieldText('due_date');
echo "</th>";
echo "<td width='{$colsize4}%' class='nopadding'>";
if ($ID) {
if ($ticket->fields["slas_id"] > 0) {
echo "<table width='100%'><tr><td class='nopadding'>";
echo Html::convDateTime($ticket->fields["due_date"]);
echo "</td><td class='b'>" . __('SLA') . "</td>";
echo "<td class='nopadding'>";
echo Dropdown::getDropdownName("glpi_slas", $ticket->fields["slas_id"]);
$commentsla = "";
$slalevel = new SlaLevel();
if ($slalevel->getFromDB($ticket->fields['slalevels_id'])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span><br>';
}
$nextaction = new SlaLevel_Ticket();
if ($nextaction->getFromDBForTicket($ticket->fields["id"])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('Next escalation: %s'), Html::convDateTime($nextaction->fields['date'])) . '</span>';
if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span>';
}
}
$slaoptions = array();
if (Session::haveRight('config', 'r')) {
$slaoptions['link'] = Toolbox::getItemTypeFormURL('SLA') . "?id=" . $ticket->fields["slas_id"];
}
Html::showToolTip($commentsla, $slaoptions);
if ($canupdate) {
echo " <input type='submit' class='submit' name='sla_delete' value='" . _sx('button', 'Delete permanently') . "'>";
}
echo "</td>";
echo "</tr></table>";
} else {
echo "<table><tr><td class='nopadding'>";
echo $tt->getBeginHiddenFieldValue('due_date');
Html::showDateTimeFormItem("due_date", $ticket->fields["due_date"], 1, true, $canupdate);
echo $tt->getEndHiddenFieldValue('due_date', $ticket);
echo "</td>";
if ($canupdate) {
echo "<td>";
echo $tt->getBeginHiddenFieldText('slas_id');
echo "<span id='sla_action'>";
echo "<a class='vsubmit' " . Html::addConfirmationOnAction(array(__('The assignment of a SLA to a ticket causes the recalculation of the due date.'), __("Escalations defined in the SLA will be triggered under this new date.")), "cleanhide('sla_action');cleandisplay('sla_choice');") . ">" . __('Assign a SLA') . '</a>';
echo "</span>";
echo "<span id='sla_choice' style='display:none'>";
echo "<span class='b'>" . __('SLA') . "</span> ";
Sla::dropdown(array('entity' => $ticket->fields["entities_id"], 'value' => $ticket->fields["slas_id"]));
echo "</span>";
echo $tt->getEndHiddenFieldText('slas_id');
echo "</td>";
}
echo "</tr></table>";
}
} else {
// New Ticket
echo "<table><tr><td class='nopadding'>";
if ($ticket->fields["due_date"] == 'NULL') {
$ticket->fields["due_date"] = '';
}
echo $tt->getBeginHiddenFieldValue('due_date');
Html::showDateTimeFormItem("due_date", $ticket->fields["due_date"], 1, false, $canupdate);
echo $tt->getEndHiddenFieldValue('due_date', $ticket);
echo "</td>";
if ($canupdate) {
echo "<td class='nopadding b'>" . $tt->getBeginHiddenFieldText('slas_id');
printf(__('%1$s%2$s'), __('SLA'), $tt->getMandatoryMark('slas_id'));
echo $tt->getEndHiddenFieldText('slas_id') . "</td>";
echo "<td class='nopadding'>" . $tt->getBeginHiddenFieldValue('slas_id');
Sla::dropdown(array('entity' => $ticket->fields["entities_id"], 'value' => $ticket->fields["slas_id"]));
echo $tt->getEndHiddenFieldValue('slas_id', $ticket);
echo "</td>";
}
echo "</tr></table>";
}
echo "</td></tr>";
if ($ID) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('By') . "</th>";
echo "<td width='{$colsize2}%'>";
if ($canupdate) {
User::dropdown(array('name' => 'users_id_recipient', 'value' => $ticket->fields["users_id_recipient"], 'entity' => $ticket->fields["entities_id"], 'right' => 'all'));
} else {
echo getUserName($ticket->fields["users_id_recipient"], $showuserlink);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . __('Last update') . "</th>";
echo "<td width='{$colsize4}%'>";
if ($ticket->fields['users_id_lastupdater'] > 0) {
//TRANS: %1$s is the update date, %2$s is the last updater name
printf(__('%1$s by %2$s'), Html::convDateTime($ticket->fields["date_mod"]), getUserName($ticket->fields["users_id_lastupdater"], $showuserlink));
}
echo "</td>";
echo "</tr>";
}
if ($ID && (in_array($ticket->fields["status"], $ticket->getSolvedStatusArray()) || in_array($ticket->fields["status"], $ticket->getClosedStatusArray()))) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('Resolution date') . "</th>";
echo "<td width='{$colsize2}%'>";
Html::showDateTimeFormItem("solvedate", $ticket->fields["solvedate"], 1, false, $canupdate);
echo "</td>";
if (in_array($ticket->fields["status"], $ticket->getClosedStatusArray())) {
echo "<th width='{$colsize3}%'>" . __('Close date') . "</th>";
echo "<td width='{$colsize4}%'>";
Html::showDateTimeFormItem("closedate", $ticket->fields["closedate"], 1, false, $canupdate);
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
echo "</tr>";
}
if ($ID) {
echo "</table>";
echo "<table class='tab_cadre_fixe' id='mainformtable2'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</th>";
echo "<td width='{$colsize2}%'>";
// Permit to set type when creating ticket without update right
if ($canupdate || !$ID) {
$opt = array('value' => $ticket->fields["type"]);
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'submit()';
}
$rand = Ticket::dropdownType('type', $opt);
if ($ID) {
$params = array('type' => '__VALUE__', 'entity_restrict' => $ticket->fields['entities_id'], 'value' => $ticket->fields['itilcategories_id'], 'currenttype' => $ticket->fields['type']);
Ajax::updateItemOnSelectEvent("dropdown_type{$rand}", "show_category_by_type", $CFG_GLPI["root_doc"] . "/ajax/dropdownTicketCategories.php", $params);
}
} else {
echo Ticket::getTicketTypeName($ticket->fields["type"]);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</th>";
echo "<td width='{$colsize4}%'>";
// Permit to set category when creating ticket without update right
if ($canupdate || !$ID || $canupdate_descr) {
$opt = array('value' => $ticket->fields["itilcategories_id"], 'entity' => $ticket->fields["entities_id"]);
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
$opt['condition'] = "`is_helpdeskvisible`='1' AND ";
} else {
$opt['condition'] = '';
}
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'submit()';
}
/// if category mandatory, no empty choice
/// no empty choice is default value set on ticket creation, else yes
if (($ID || $values['itilcategories_id']) && $tt->isMandatoryField("itilcategories_id") && $ticket->fields["itilcategories_id"] > 0) {
$opt['display_emptychoice'] = false;
}
switch ($ticket->fields["type"]) {
case Ticket::INCIDENT_TYPE:
$opt['condition'] .= "`is_incident`='1'";
break;
case Ticket::DEMAND_TYPE:
$opt['condition'] .= "`is_request`='1'";
break;
default:
break;
}
echo "<span id='show_category_by_type'>";
ITILCategory::dropdown($opt);
echo "</span>";
} else {
echo Dropdown::getDropdownName("glpi_itilcategories", $ticket->fields["itilcategories_id"]);
}
echo "</td>";
echo "</tr>";
if (!$ID) {
echo "</table>";
$ticket->showActorsPartForm($ID, $values);
echo "<table class='tab_cadre_fixe' id='mainformtable3'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('status');
printf(__('%1$s%2$s'), __('Status'), $tt->getMandatoryMark('status'));
echo $tt->getEndHiddenFieldText('status') . "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('status');
if ($canstatus) {
Ticket::dropdownStatus(array('value' => $ticket->fields["status"], 'showtype' => 'allowed'));
} else {
echo Ticket::getStatus($ticket->fields["status"]);
}
echo $tt->getEndHiddenFieldValue('status', $ticket);
echo "</td>";
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('requesttypes_id');
printf(__('%1$s%2$s'), __('Request source'), $tt->getMandatoryMark('requesttypes_id'));
echo $tt->getEndHiddenFieldText('requesttypes_id') . "</th>";
echo "<td width='{$colsize4}%'>";
echo $tt->getBeginHiddenFieldValue('requesttypes_id');
if ($canupdate) {
RequestType::dropdown(array('value' => $ticket->fields["requesttypes_id"]));
} else {
echo Dropdown::getDropdownName('glpi_requesttypes', $ticket->fields["requesttypes_id"]);
}
echo $tt->getEndHiddenFieldValue('requesttypes_id', $ticket);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('urgency');
printf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency'));
echo $tt->getEndHiddenFieldText('urgency') . "</th>";
echo "<td>";
if ($canupdate && $canpriority || !$ID || $canupdate_descr) {
// Only change during creation OR when allowed to change priority OR when user is the creator
echo $tt->getBeginHiddenFieldValue('urgency');
$idurgency = Ticket::dropdownUrgency(array('value' => $ticket->fields["urgency"]));
echo $tt->getEndHiddenFieldValue('urgency', $ticket);
} else {
$idurgency = "value_urgency" . mt_rand();
echo "<input id='{$idurgency}' type='hidden' name='urgency' value='" . $ticket->fields["urgency"] . "'>";
echo Ticket::getUrgencyName($ticket->fields["urgency"]);
}
echo "</td>";
// Display validation state
echo "<th>";
if (!$ID) {
echo $tt->getBeginHiddenFieldText('_add_validation');
printf(__('%1$s%2$s'), __('Approval request'), $tt->getMandatoryMark('_add_validation'));
echo $tt->getEndHiddenFieldText('_add_validation');
} else {
echo $tt->getBeginHiddenFieldText('global_validation');
_e('Approval');
echo $tt->getEndHiddenFieldText('global_validation');
}
echo "</th>";
echo "<td>";
if (!$ID) {
echo $tt->getBeginHiddenFieldValue('_add_validation');
$validation_right = '';
if ($values['type'] == Ticket::INCIDENT_TYPE && Session::haveRight('create_incident_validation', 1)) {
$validation_right = 'validate_incident';
}
if ($values['type'] == Ticket::DEMAND_TYPE && Session::haveRight('create_request_validation', 1)) {
$validation_right = 'validate_request';
}
if (!empty($validation_right)) {
User::dropdown(array('name' => "_add_validation", 'entity' => $ticket->fields['entities_id'], 'right' => $validation_right, 'value' => $values['_add_validation']));
}
echo $tt->getEndHiddenFieldValue('_add_validation', $ticket);
if ($tt->isPredefinedField('global_validation')) {
echo "<input type='hidden' name='global_validation' value='" . $tt->predefined['global_validation'] . "'>";
}
} else {
echo $tt->getBeginHiddenFieldValue('global_validation');
if ($canupdate) {
TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $ticket->fields['global_validation']));
} else {
echo TicketValidation::getStatus($ticket->fields['global_validation']);
}
echo $tt->getEndHiddenFieldValue('global_validation', $ticket);
}
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('impact');
printf(__('%1$s%2$s'), __('Impact'), $tt->getMandatoryMark('impact'));
echo $tt->getEndHiddenFieldText('impact') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('impact');
if ($canupdate) {
$idimpact = Ticket::dropdownImpact(array('value' => $ticket->fields["impact"]));
} else {
$idimpact = "value_impact" . mt_rand();
echo "<input id='{$idimpact}' type='hidden' name='impact' value='" . $ticket->fields["impact"] . "'>";
echo Ticket::getImpactName($ticket->fields["impact"]);
}
echo $tt->getEndHiddenFieldValue('impact', $ticket);
echo "</td>";
echo "<th rowspan='2'>" . $tt->getBeginHiddenFieldText('itemtype');
printf(__('%1$s%2$s'), __('Associated element'), $tt->getMandatoryMark('itemtype'));
if ($ID && $canupdate) {
echo " <img title='" . __s('Update') . "' alt='" . __s('Update') . "'\n onClick=\"Ext.get('tickethardwareselection{$ID}').setDisplayed('block')\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/showselect.png'>";
}
echo $tt->getEndHiddenFieldText('itemtype');
echo "</th>";
echo "<td rowspan='2'>";
echo $tt->getBeginHiddenFieldValue('itemtype');
// Select hardware on creation or if have update right
if ($canupdate || !$ID || $canupdate_descr) {
if ($ID) {
if ($ticket->fields['itemtype'] && ($item = getItemForItemtype($ticket->fields['itemtype'])) && $ticket->fields["items_id"]) {
if ($item->can($ticket->fields["items_id"], 'r')) {
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getLink(array('comments' => true)));
} else {
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID());
}
}
}
$dev_user_id = 0;
$dev_itemtype = $ticket->fields["itemtype"];
$dev_items_id = $ticket->fields["items_id"];
if (!$ID) {
$dev_user_id = $values['_users_id_requester'];
$dev_itemtype = $values["itemtype"];
$dev_items_id = $values["items_id"];
} else {
if (isset($ticket->users[CommonITILActor::REQUESTER]) && count($ticket->users[CommonITILActor::REQUESTER]) == 1) {
foreach ($ticket->users[CommonITILActor::REQUESTER] as $user_id_single) {
$dev_user_id = $user_id_single['users_id'];
}
}
}
if ($ID) {
echo "<div id='tickethardwareselection{$ID}' style='display:none'>";
}
if ($dev_user_id > 0) {
Ticket::dropdownMyDevices($dev_user_id, $ticket->fields["entities_id"], $dev_itemtype, $dev_items_id);
}
Ticket::dropdownAllDevices("itemtype", $dev_itemtype, $dev_items_id, 1, $dev_user_id, $ticket->fields["entities_id"]);
if ($ID) {
echo "</div>";
}
echo "<span id='item_ticket_selection_information'></span>";
} else {
if ($ID && $ticket->fields['itemtype'] && ($item = getItemForItemtype($ticket->fields['itemtype']))) {
$item->getFromDB($ticket->fields['items_id']);
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID());
} else {
_e('General');
}
}
echo $tt->getEndHiddenFieldValue('itemtype', $ticket);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . sprintf(__('%1$s%2$s'), __('Priority'), $tt->getMandatoryMark('priority')) . "</th>";
echo "<td>";
$idajax = 'change_priority_' . mt_rand();
if ($canupdate && $canpriority && !$tt->isHiddenField('priority')) {
$idpriority = Ticket::dropdownPriority(array('value' => $ticket->fields["priority"], 'withmajor' => true));
echo " <span id='{$idajax}' style='display:none'></span>";
} else {
$idpriority = 0;
echo "<span id='{$idajax}'>" . Ticket::getPriorityName($ticket->fields["priority"]) . "</span>";
}
if ($canupdate || $canupdate_descr) {
$params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority);
Ajax::updateItemOnSelectEvent(array($idurgency, $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
// Need comment right to add a followup with the actiontime
if (!$ID && Session::haveRight("global_add_followups", "1")) {
echo "<th>" . $tt->getBeginHiddenFieldText('actiontime');
printf(__('%1$s%2$s'), __('Total duration'), $tt->getMandatoryMark('actiontime'));
echo $tt->getEndHiddenFieldText('actiontime') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('actiontime');
Dropdown::showTimeStamp('actiontime', array('value' => $values['actiontime'], 'addfirstminutes' => true));
echo $tt->getEndHiddenFieldValue('actiontime', $ticket);
echo "</td>";
} else {
echo "<th></th><td></td>";
}
echo "<th>" . $tt->getBeginHiddenFieldText('locations_id');
printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
echo $tt->getEndHiddenFieldText('locations_id') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('locations_id');
if ($canupdate) {
Location::dropdown(array('value' => $ticket->fields['locations_id'], 'entity' => $ticket->fields['entities_id']));
} else {
echo Dropdown::getDropdownName('glpi_locations', $ticket->fields["locations_id"]);
}
echo $tt->getEndHiddenFieldValue('locations_id', $ticket);
echo "</td></tr>";
echo "</table>";
if ($ID) {
$values['canupdate'] = $canupdate;
$ticket->showActorsPartForm($ID, $values);
}
$view_linked_tickets = $ID || $canupdate;
echo "<table class='tab_cadre_fixe' id='mainformtable4'>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('name');
printf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name'));
echo $tt->getEndHiddenFieldText('name') . "</th>";
echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
if (!$ID || $canupdate_descr) {
echo $tt->getBeginHiddenFieldValue('name');
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showName{$rand}() {\n";
echo "Ext.get('name{$rand}').setDisplayed('none');";
$params = array('maxlength' => 250, 'size' => 90, 'name' => 'name', 'data' => rawurlencode($ticket->fields["name"]));
Ajax::updateItemJsCode("viewname{$rand}", $CFG_GLPI["root_doc"] . "/ajax/inputtext.php", $params);
echo "}";
echo "</script>\n";
echo "<div id='name{$rand}' class='tracking left' onClick='showName{$rand}()'>\n";
if (empty($ticket->fields["name"])) {
_e('Without title');
} else {
echo $ticket->fields["name"];
}
echo "</div>\n";
echo "<div id='viewname{$rand}'>\n";
echo "</div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showName{$rand}();\n </script>";
}
echo $tt->getEndHiddenFieldValue('name', $ticket);
} else {
if (empty($ticket->fields["name"])) {
_e('Without title');
} else {
echo $ticket->fields["name"];
}
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('content');
printf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content'));
echo $tt->getEndHiddenFieldText('content') . "</th>";
echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
// * Added by plugin surveyticket
$psTicketTemplate = new PluginSurveyticketTicketTemplate();
$psSurvey = new PluginSurveyticketSurvey();
$plugin_surveyticket_surveys_id = 0;
$a_tickettemplates = current($psTicketTemplate->find("`tickettemplates_id`='" . $tt->fields['id'] . "'\n AND `type`='" . $values['type'] . "'\n AND `is_central`='1'"));
if (isset($a_tickettemplates['plugin_surveyticket_surveys_id'])) {
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->getFromDB($a_tickettemplates['plugin_surveyticket_surveys_id']);
if ($psSurvey->fields['is_active'] == 1) {
$plugin_surveyticket_surveys_id = $a_tickettemplates['plugin_surveyticket_surveys_id'];
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->startSurvey($plugin_surveyticket_surveys_id);
}
} else {
// End of adding by plugin
if (!$ID || $canupdate_descr) {
// Admin =oui on autorise la modification de la description
echo $tt->getBeginHiddenFieldValue('content');
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showDesc{$rand}() {\n";
echo "Ext.get('desc{$rand}').setDisplayed('none');";
$params = array('rows' => 6, 'cols' => 90, 'name' => 'content', 'data' => rawurlencode($ticket->fields["content"]));
Ajax::updateItemJsCode("viewdesc{$rand}", $CFG_GLPI["root_doc"] . "/ajax/textarea.php", $params);
echo "}";
echo "</script>\n";
echo "<div id='desc{$rand}' class='tracking' onClick='showDesc{$rand}()'>\n";
if (!empty($ticket->fields["content"])) {
echo nl2br($ticket->fields["content"]);
} else {
_e('Empty description');
}
echo "</div>\n";
echo "<div id='viewdesc{$rand}'></div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showDesc{$rand}();\n </script>";
}
echo $tt->getEndHiddenFieldValue('content', $ticket);
} else {
echo nl2br($ticket->fields["content"]);
}
// * Added by plugin surveyticket
}
// End of adding by plugin
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
// Permit to add doc when creating a ticket
if (!$ID) {
echo "<th width='{$colsize1}%'>" . sprintf(__('File (%s)'), Document::getMaxUploadSize());
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt=\"" . __s('Help') . "\" onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000," . "height=800')\">";
echo " ";
Ticket::showDocumentAddButton();
echo "</th>";
echo "<td width='{$colsize2}%'>";
echo "<div id='uploadfiles'><input type='file' name='filename[]' size='20'></div></td>";
} else {
echo "<th colspan='2'>";
$docnb = Document_Item::countForItem($ticket);
echo "<a href=\"" . $ticket->getLinkURL() . "&forcetab=Document_Item\$1\">";
//TRANS: %d is the document number
echo sprintf(_n('%d associated document', '%d associated documents', $docnb), $docnb);
echo "</a></th>";
}
if ($view_linked_tickets) {
echo "<th width='{$colsize3}%'>" . _n('Linked ticket', 'Linked tickets', 2);
$rand_linked_ticket = mt_rand();
if ($canupdate) {
echo " ";
echo "<img onClick=\"Ext.get('linkedticket{$rand_linked_ticket}').setDisplayed('block')\"\n title=\"" . __s('Add') . "\" alt=\"" . __s('Add') . "\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/add_dropdown.png'>";
}
echo '</th>';
echo "<td width='{$colsize4}%'>";
if ($canupdate) {
echo "<div style='display:none' id='linkedticket{$rand_linked_ticket}'>";
Ticket_Ticket::dropdownLinks('_link[link]', isset($values["_link"]) ? $values["_link"]['link'] : '');
printf(__('%1$s: %2$s'), __('Ticket'), __('ID'));
echo "<input type='hidden' name='_link[tickets_id_1]' value='{$ID}'>\n";
echo "<input type='text' name='_link[tickets_id_2]'\n value='" . (isset($values["_link"]) ? $values["_link"]['tickets_id_2'] : '') . "'\n size='10'>\n";
echo " ";
echo "</div>";
if (isset($values["_link"]) && !empty($values["_link"]['tickets_id_2'])) {
echo "<script language='javascript'>Ext.get('linkedticket{$rand_linked_ticket}').\n setDisplayed('block');</script>";
}
}
Ticket_Ticket::displayLinkedTicketsTo($ID);
echo "</td>";
} else {
echo "<td></td>";
}
echo "</tr>";
if ((!$ID || $canupdate || $canupdate_descr || Session::haveRight("assign_ticket", "1") || Session::haveRight("steal_ticket", "1")) && !$options['template_preview']) {
echo "<tr class='tab_bg_1'>";
if ($ID) {
if (Session::haveRight('delete_ticket', 1)) {
echo "<td class='tab_bg_2 center' colspan='2'>";
if ($ticket->fields["is_deleted"] == 1) {
echo "<input type='submit' class='submit' name='restore' value='" . _sx('button', 'Restore') . "'></td>";
} else {
echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'></td>";
}
echo "<td class='tab_bg_2 center' colspan='2'>";
if ($ticket->fields["is_deleted"] == 1) {
echo "<input type='submit' class='submit' name='purge' value='" . _sx('button', 'Delete permanently') . "' " . Html::addConfirmationOnAction(__('Confirm the final deletion?')) . ">";
} else {
echo "<input type='submit' class='submit' name='delete' value='" . _sx('button', 'Put in dustbin') . "'></td>";
}
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'>";
}
echo "<input type='hidden' name='_read_date_mod' value='" . $ticket->getField('date_mod') . "'>";
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
if ($tt->isField('id') && $tt->fields['id'] > 0) {
echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
echo "<input type='hidden' name='_predefined_fields'\n value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
}
}
}
echo "</table>";
echo "<input type='hidden' name='id' value='{$ID}'>";
echo "</div>";
if (!$options['template_preview']) {
Html::closeForm();
$ticket->addDivForTabs();
}
return true;
}
/**
* Return a value associated with a pattern associated to a criteria to compare it
*
* @param $condition condition used
* @param $initValue the pattern
**/
function getValueToMatch($condition, &$initValue)
{
global $LANG;
$type = $this->getType();
if (!empty($type) && ($condition != Rule::PATTERN_IS && $condition != Rule::PATTERN_IS_NOT)) {
switch ($this->getType()) {
case "dropdown":
return Dropdown::getDropdownName($this->getTable(), $initValue);
case "dropdown_users":
return getUserName($initValue);
case "dropdown_tracking_itemtype":
if (class_exists($initValue)) {
$item = new $initValue();
return $item->getTypeName();
} else {
if (empty($initValue)) {
return $LANG['help'][30];
}
}
break;
case "dropdown_urgency":
return Ticket::getUrgencyName($initValue);
case "dropdown_impact":
return Ticket::getImpactName($initValue);
case "dropdown_priority":
return Ticket::getPriorityName($initValue);
case "dropdown_tickettype":
return Ticket::getTicketTypeName($initValue);
}
}
return $initValue;
}
function showTicketTemplate($items_id)
{
global $CFG_GLPI;
$ticketTemplate = new TicketTemplate();
echo "<form method='post' name='form_addquestion' action='" . $CFG_GLPI['root_doc'] . "/plugins/surveyticket/front/tickettemplate.form.php'>";
echo "<table class='tab_cadre' width='700'>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Ticket template') . " :</td>";
echo "<td>";
$a_used = array();
Dropdown::show("TicketTemplate", array("name" => "tickettemplates_id", "used" => $a_used));
echo "</td>";
echo "<td>" . __('Type') . " :</td>";
echo "<td>";
Ticket::dropdownType("type");
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Simplified interface') . " :</td>";
echo "<td>";
Dropdown::showYesNo("is_helpdesk");
echo "</td>";
echo "<td>" . __('Standard interface') . " :</td>";
echo "<td>";
Dropdown::showYesNo("is_central");
echo "</td>";
echo "</tr>";
echo "<tr>";
echo "<td class='tab_bg_2 top' colspan='4'>";
echo "<input type='hidden' name='plugin_surveyticket_surveys_id' value='" . $items_id . "'>";
echo "<div class='center'>";
echo "<input type='submit' name='add' value=\"" . __('Add') . "\" class='submit'>";
echo "</div></td></tr>";
echo "</table>";
Html::closeForm();
// list templates
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_1'>";
echo "<th>";
echo __('Ticket template');
echo "</th>";
echo "<th>";
echo __('Type');
echo "</th>";
echo "<th>";
echo __('Simplified interface');
echo "</th>";
echo "<th>";
echo __('Standard interface');
echo "</th>";
echo "<th>";
echo "</th>";
echo "</tr>";
$_tickettempaltes = $this->find("`plugin_surveyticket_surveys_id`='" . $items_id . "'");
foreach ($_tickettempaltes as $data) {
echo "<tr class='tab_bg_1'>";
echo "<td>";
$ticketTemplate->getFromDB($data['tickettemplates_id']);
echo $ticketTemplate->getLink(1);
echo "</td>";
echo "<td>";
echo Ticket::getTicketTypeName($data['type']);
echo "</td>";
echo "<td>";
echo Dropdown::getYesNo($data['is_helpdesk']);
echo "</td>";
echo "<td>";
echo Dropdown::getYesNo($data['is_central']);
echo "</td>";
echo "<td align='center'>";
echo "<form method='post' name='form_delettickettemplate' action='" . $CFG_GLPI['root_doc'] . "/plugins/surveyticket/front/tickettemplate.form.php'>";
echo "<input type='hidden' name='id' value='" . $data['id'] . "'>";
echo "<input type='submit' name='delete' value=\"" . _sx('button', 'Delete permanently') . "\" class='submit'>";
Html::closeForm();
echo "</td>";
echo "</tr>";
}
echo "</table>";
}
if ($status1 == "2") {
$status1 = "assign";
}
if ($status1 == "3") {
$status1 = "plan";
}
if ($status1 == "4") {
$status1 = "waiting";
}
if ($status1 == "5") {
$status1 = "solved";
}
if ($status1 == "6") {
$status1 = "closed";
}
$type = Ticket::getTicketTypeName($row['type']);
if ($satisfacao != '' || $satisfacao > 0) {
$query_satc = "SELECT `glpi_ticketsatisfactions`.satisfaction AS sat, avg( glpi_ticketsatisfactions.satisfaction ) AS sat1\n\t\tFROM `glpi_ticketsatisfactions`\n\t\tWHERE glpi_ticketsatisfactions.tickets_id = " . $row['id'] . " ";
$result_satc = $DB->query($query_satc);
$satc = $DB->fetch_assoc($result_satc);
$satc1 = $satc['sat'];
$nota1 = round($satc1['sat1'] / 5 * 100, 1);
echo "\n\t\t<tr>\n\t\t<td style='vertical-align:middle; text-align:center;'><a href=" . $CFG_GLPI['url_base'] . "/front/ticket.form.php?id=" . $row['id'] . " target=_blank >" . $row['id'] . "</a></td>\n\t\t<td style='vertical-align:middle;'><img src=" . $CFG_GLPI['url_base'] . "/pics/" . $status1 . ".png title='" . Ticket::getStatus($row['status']) . "' style=' cursor: pointer; cursor: hand;'/> " . Ticket::getStatus($row['status']) . " </td>\n\t\t<td style='vertical-align:middle;'> " . $type . " </td>\n\t\t<td style='vertical-align:middle;'> " . substr($row['name'], 0, 75) . " </td>\n\t\t<td style='vertical-align:middle; text-align:center;'> " . conv_data_hora($row['date']) . " </td>\n\t\t<td style='vertical-align:middle; text-align:center;'> " . conv_data_hora($row['closedate']) . " </td>\n\t\t<td style='vertical-align:middle; text-align:center;'> " . time_ext($row['time']) . "</td>\n\t\t<td style='vertical-align:middle;'> <img src='../img/s" . $satc1 . ".png' alt='" . $nota1 . " %' title='" . $nota1 . " %'> </td>\n\t\t</tr>";
} else {
echo "\n\t\t<tr>\n\t\t<td style='vertical-align:middle; text-align:center;'><a href=" . $CFG_GLPI['url_base'] . "/front/ticket.form.php?id=" . $row['id'] . " target=_blank >" . $row['id'] . "</a></td>\n\t\t<td style='vertical-align:middle;'><img src=" . $CFG_GLPI['url_base'] . "/pics/" . $status1 . ".png title='" . Ticket::getStatus($row['status']) . "' style=' cursor: pointer; cursor: hand;'/> " . Ticket::getStatus($row['status']) . " </td>\n\t\t<td style='vertical-align:middle;'> " . $type . " </td>\n\t\t<td style='vertical-align:middle;'> " . substr($row['name'], 0, 75) . " </td>\n\t\t<td style='vertical-align:middle; text-align:center;'> " . conv_data_hora($row['date']) . " </td>\n\t\t<td style='vertical-align:middle; text-align:center;'> " . conv_data_hora($row['closedate']) . " </td>\n\t\t<td style='vertical-align:middle; text-align:center;'> " . time_ext($row['time']) . "</td>\n\t\t</tr>";
}
}
echo "</tbody>\n\t\t</table>\n\t\t</div>";
?>
<script type="text/javascript" charset="utf-8">
/**
* Generic Function to display Items
*
* @param $itemtype item type
* @param $ID ID of the SEARCH_OPTION item
* @param $data array containing data results
* @param $num item num in the request
* @param $meta is a meta item ?
*
* @return string to print
**/
static function giveItem($itemtype, $ID, $data, $num, $meta = 0)
{
global $CFG_GLPI, $LANG;
$searchopt =& self::getOptions($itemtype);
if (isset($CFG_GLPI["union_search_type"][$itemtype]) && $CFG_GLPI["union_search_type"][$itemtype] == $searchopt[$ID]["table"]) {
return self::giveItem($data["TYPE"], $ID, $data, $num, $meta);
}
// Plugin can override core definition for its type
if ($plug = isPluginItemType($itemtype)) {
$function = 'plugin_' . $plug['plugin'] . '_giveItem';
if (function_exists($function)) {
$out = $function($itemtype, $ID, $data, $num);
if (!empty($out)) {
return $out;
}
}
}
$NAME = "ITEM_";
if ($meta) {
$NAME = "META_";
}
$table = $searchopt[$ID]["table"];
$field = $searchopt[$ID]["field"];
$linkfield = $searchopt[$ID]["linkfield"];
switch ($table . '.' . $field) {
case "glpi_users.name":
// USER search case
if ($itemtype != 'User' && isset($searchopt[$ID]["forcegroupby"]) && $searchopt[$ID]["forcegroupby"]) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
$added = array();
for ($k = 0; $k < count($split); $k++) {
if ($split[$k] > 0) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
if ($itemtype == 'Ticket') {
$userdata = getUserName($split[$k], 2);
$out .= $userdata['name'] . " " . showToolTip($userdata["comment"], array('link' => $userdata["link"], 'display' => false));
} else {
$out .= getUserName($split[$k], 1);
}
}
}
// Manage alternative_email for tickets_users
if ($itemtype == 'Ticket' && isset($data[$NAME . $num . '_2'])) {
$split = explode("\$\$\$\$", $data[$NAME . $num . '_2']);
for ($k = 0; $k < count($split); $k++) {
$split2 = explode(" ", $split[$k]);
if (count($split2) == 2 && $split2[0] == 0 && !empty($split2[1])) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= "<a href='mailto:" . $split2[1] . "'>" . $split2[1] . "</a>";
}
}
}
return $out;
}
if ($itemtype != 'User') {
$toadd = '';
if ($itemtype == 'Ticket' && $data[$NAME . $num . "_3"] > 0) {
$userdata = getUserName($data[$NAME . $num . "_3"], 2);
$toadd = " " . showToolTip($userdata["comment"], array('link' => $userdata["link"], 'display' => false));
}
return formatUserName($data[$NAME . $num . "_3"], $data[$NAME . $num], $data[$NAME . $num . "_2"], $data[$NAME . $num . "_4"], 1) . $toadd;
}
break;
case "glpi_profiles.interface":
return Profile::getInterfaceName($data[$NAME . $num]);
case "glpi_profiles.name":
if ($itemtype == 'User' && $ID == 20) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$split2 = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$split3 = explode("\$\$\$\$", $data[$NAME . $num . "_3"]);
$count_display = 0;
$added = array();
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$text = $split[$k] . " - " . Dropdown::getDropdownName('glpi_entities', $split2[$k]);
if ($split3[$k]) {
$text .= " (R)";
}
if (!in_array($text, $added)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $text;
$added[] = $text;
}
}
}
return $out;
}
break;
case "glpi_complete_entities.completename":
if ($itemtype == 'User') {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$split2 = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$split3 = explode("\$\$\$\$", $data[$NAME . $num . "_3"]);
$added = array();
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$text = $split[$k] . " - " . Dropdown::getDropdownName('glpi_profiles', $split2[$k]);
if ($split3[$k]) {
$text .= " (R)";
}
if (!in_array($text, $added)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $text;
$added[] = $text;
}
}
}
return $out;
}
break;
case "glpi_entities.completename":
if ($data[$NAME . $num . "_2"] == 0) {
// Set name for Root entity
$data[$NAME . $num] = $LANG['entity'][2];
}
break;
case "glpi_documenttypes.icon":
if (!empty($data[$NAME . $num])) {
return "<img class='middle' alt='' src='" . $CFG_GLPI["typedoc_icon_dir"] . "/" . $data[$NAME . $num] . "'>";
}
return " ";
case "glpi_documents.filename":
$doc = new Document();
if ($doc->getFromDB($data['id'])) {
return $doc->getDownloadLink();
}
return NOT_AVAILABLE;
case "glpi_deviceharddrives.specificity":
case "glpi_devicememories.specificity":
case "glpi_deviceprocessors.specificity":
return $data[$NAME . $num];
case "glpi_networkports.mac":
$out = "";
if ($itemtype == 'Computer') {
$displayed = array();
if (!empty($data[$NAME . $num . "_2"])) {
$split = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
$lowstr = utf8_strtolower($split[$k]);
if (strlen(trim($split[$k])) > 0 && !in_array($lowstr, $displayed)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $split[$k];
$displayed[] = $lowstr;
}
}
if (!empty($data[$NAME . $num])) {
$out .= "<br>";
}
}
if (!empty($data[$NAME . $num])) {
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
$lowstr = utf8_strtolower($split[$k]);
if (strlen(trim($split[$k])) > 0 && !in_array($lowstr, $displayed)) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= $split[$k];
$displayed[] = $lowstr;
}
}
}
return $out;
}
break;
case "glpi_contracts.duration":
case "glpi_contracts.notice":
case "glpi_contracts.periodicity":
case "glpi_contracts.billing":
if (!empty($data[$NAME . $num])) {
$split = explode('$$$$', $data[$NAME . $num]);
$output = "";
foreach ($split as $duration) {
$output .= (empty($output) ? '' : '<br>') . $duration . " " . $LANG['financial'][57];
}
return $output;
}
return " ";
case "glpi_contracts.renewal":
return Contract::getContractRenewalName($data[$NAME . $num]);
case "glpi_infocoms.sink_time":
if (!empty($data[$NAME . $num])) {
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= empty($out) ? '' : '<br>';
if ($val > 0) {
$out .= $val . " " . $LANG['financial'][9];
}
}
return $out;
}
return " ";
case "glpi_infocoms.warranty_duration":
if (!empty($data[$NAME . $num])) {
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= empty($out) ? '' : '<br>';
if ($val > 0) {
$out .= $val . " " . $LANG['financial'][57];
}
if ($val < 0) {
$out .= $LANG['financial'][2];
}
}
return $out;
}
return " ";
case "glpi_infocoms.sink_type":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . Infocom::getAmortTypeName($val);
}
return $out;
case "glpi_infocoms.alert":
if ($data[$NAME . $num] == pow(2, Alert::END)) {
return $LANG['financial'][80];
}
return "";
case "glpi_contracts.alert":
switch ($data[$NAME . $num]) {
case pow(2, Alert::END):
return $LANG['buttons'][32];
case pow(2, Alert::NOTICE):
return $LANG['financial'][10];
case pow(2, Alert::END) + pow(2, Alert::NOTICE):
return $LANG['buttons'][32] . " + " . $LANG['financial'][10];
}
return "";
case "glpi_tickets_tickets.tickets_id_1":
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$split2 = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
$displayed = array();
for ($k = 0; $k < count($split); $k++) {
$linkid = $split[$k] == $data['id'] ? $split2[$k] : $split[$k];
if ($linkid > 0 && !isset($displayed[$linkid])) {
$text = $linkid . " - " . Dropdown::getDropdownName('glpi_tickets', $linkid);
if (count($displayed)) {
$out .= "<br>";
}
$displayed[$linkid] = $linkid;
$out .= $text;
}
}
return $out;
case "glpi_tickets.count":
if ($data[$NAME . $num] > 0 && haveRight("show_all_ticket", "1")) {
if ($itemtype == 'User') {
$options['field'][0] = 4;
$options['searchtype'][0] = 'equals';
$options['contains'][0] = $data['id'];
$options['link'][0] = 'AND';
$options['field'][1] = 22;
$options['searchtype'][1] = 'equals';
$options['contains'][1] = $data['id'];
$options['link'][1] = 'OR';
$options['field'][2] = 5;
$options['searchtype'][2] = 'equals';
$options['contains'][2] = $data['id'];
$options['link'][2] = 'OR';
} else {
$options['field'][0] = 12;
$options['searchtype'][0] = 'equals';
$options['contains'][0] = 'all';
$options['link'][0] = 'AND';
$options['itemtype2'][0] = $itemtype;
$options['field2'][0] = self::getOptionNumber($itemtype, 'name');
$options['searchtype2'][0] = 'equals';
$options['contains2'][0] = $data['id'];
$options['link2'][0] = 'AND';
}
$options['reset'] = 'reset';
$out = "<a id='ticket{$itemtype}" . $data['id'] . "' ";
$out .= "href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . append_params($options, '&') . "\">";
$out .= $data[$NAME . $num] . "</a>";
} else {
$out = $data[$NAME . $num];
}
return $out;
case "glpi_softwarelicenses.number":
if ($data[$NAME . $num . "_2"] == -1) {
return $LANG['software'][4];
}
if (empty($data[$NAME . $num])) {
return 0;
}
return $data[$NAME . $num];
case "glpi_auth_tables.name":
return Auth::getMethodName($data[$NAME . $num], $data[$NAME . $num . "_2"], 1, $data[$NAME . $num . "_3"] . $data[$NAME . $num . "_4"]);
case "glpi_reservationitems.comment":
if (empty($data[$NAME . $num])) {
return "<a title=\"" . $LANG['reservation'][22] . "\"\n href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.form.php?id=" . $data["refID"] . "' >" . $LANG['common'][49] . "</a>";
}
return "<a title=\"" . $LANG['reservation'][22] . "\"\n href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.form.php?id=" . $data['refID'] . "' >" . resume_text($data[$NAME . $num]) . "</a>";
case 'glpi_notifications.mode':
return Notification::getMode($data[$NAME . $num]);
case 'glpi_notifications.event':
$item = NotificationTarget::getInstanceByType($data['itemtype']);
if ($item) {
$events = $item->getAllEvents();
return $events[$data[$NAME . $num]];
}
return '';
case 'glpi_crontasks.description':
$tmp = new CronTask();
return $tmp->getDescription($data['id']);
case 'glpi_crontasks.state':
return CronTask::getStateName($data[$NAME . $num]);
case 'glpi_crontasks.mode':
return CronTask::getModeName($data[$NAME . $num]);
case 'glpi_crontasks.itemtype':
if ($plug = isPluginItemType($data[$NAME . $num])) {
return $plug['plugin'];
}
return '';
case 'glpi_tickets.status':
$status = Ticket::getStatus($data[$NAME . $num]);
return "<img src=\"" . $CFG_GLPI["root_doc"] . "/pics/" . $data[$NAME . $num] . ".png\"\n alt=\"{$status}\" title=\"{$status}\"> {$status}";
case 'glpi_tickets.type':
return Ticket::getTicketTypeName($data[$NAME . $num]);
case 'glpi_tickets.priority':
return Ticket::getPriorityName($data[$NAME . $num]);
case 'glpi_tickets.urgency':
return Ticket::getUrgencyName($data[$NAME . $num]);
case 'glpi_tickets.impact':
return Ticket::getImpactName($data[$NAME . $num]);
case 'glpi_tickets.items_id':
if (!empty($data[$NAME . $num . "_2"]) && class_exists($data[$NAME . $num . "_2"])) {
$item = new $data[$NAME . $num . "_2"]();
if ($item->getFromDB($data[$NAME . $num])) {
return $item->getLink(true);
}
}
return ' ';
case 'glpi_tickets.name':
$link = getItemTypeFormURL('Ticket');
$out = "<a id='ticket" . $data[$NAME . $num . "_2"] . "' href=\"" . $link;
$out .= strstr($link, '?') ? '&' : '?';
$out .= 'id=' . $data[$NAME . $num . "_2"];
// Force solution tab if solved
if ($data[$NAME . $num . "_4"] == 'solved') {
$out .= "&forcetab=4";
}
$out .= "\">" . $data[$NAME . $num];
if ($_SESSION["glpiis_ids_visible"] || empty($data[$NAME . $num])) {
$out .= " (" . $data[$NAME . $num . "_2"] . ")";
}
$out .= "</a>";
$out .= showToolTip(nl2br($data[$NAME . $num . "_3"]), array('applyto' => 'ticket' . $data[$NAME . $num . "_2"], 'display' => false));
return $out;
case "glpi_tickets.due_date":
// No due date in waiting status
if ($data[$NAME . $num . '_2'] == 'waiting') {
$data[$NAME . $num] = "";
}
break;
case 'glpi_ticketvalidations.status':
case "glpi_tickets.global_validation":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$status = TicketValidation::getStatus($val);
$bgcolor = TicketValidation::getStatusColor($val);
$out .= (empty($out) ? '' : '<br>') . "<div style=\"background-color:" . $bgcolor . ";\">" . $status . '</div>';
}
return $out;
case 'glpi_ticketsatisfactions.type':
return TicketSatisfaction::getTypeInquestName($data[$NAME . $num]);
case 'glpi_ticketsatisfactions.satisfaction':
return TicketSatisfaction::displaySatisfaction($data[$NAME . $num]);
case 'glpi_notimportedemails.reason':
return NotImportedEmail::getReason($data[$NAME . $num]);
case 'glpi_notimportedemails.messageid':
$clean = array('<' => '', '>' => '');
return strtr($data[$NAME . $num], $clean);
case 'glpi_fieldunicities.fields':
$values = explode(',', $data[$NAME . $num]);
$item = new $data['ITEMTYPE']();
$message = array();
foreach ($values as $field) {
$table = getTableNameForForeignKeyField($field);
if ($table != '') {
$searchOption = $item->getSearchOptionByField('field', 'name', $table);
} else {
$searchOption = $item->getSearchOptionByField('field', $field);
}
$message[] = $searchOption['name'];
}
return implode(',', $message);
}
//// Default case
// Link with plugin tables : need to know left join structure
if (preg_match("/^glpi_plugin_([a-z0-9]+)/", $table . '.' . $field, $matches)) {
if (count($matches) == 2) {
$plug = $matches[1];
$function = 'plugin_' . $plug . '_giveItem';
if (function_exists($function)) {
$out = $function($itemtype, $ID, $data, $num);
if (!empty($out)) {
return $out;
}
}
}
}
$unit = '';
if (isset($searchopt[$ID]['unit'])) {
$unit = $searchopt[$ID]['unit'];
}
// Preformat items
if (isset($searchopt[$ID]["datatype"])) {
switch ($searchopt[$ID]["datatype"]) {
case "itemlink":
if (!empty($data[$NAME . $num . "_2"])) {
if (isset($searchopt[$ID]["itemlink_type"])) {
$link = getItemTypeFormURL($searchopt[$ID]["itemlink_type"]);
} else {
$link = getItemTypeFormURL($itemtype);
}
$out = "<a id='" . $itemtype . "_" . $data[$NAME . $num . "_2"] . "' href=\"" . $link;
$out .= strstr($link, '?') ? '&' : '?';
$out .= 'id=' . $data[$NAME . $num . "_2"] . "\">" . $data[$NAME . $num] . $unit;
if ($_SESSION["glpiis_ids_visible"] || empty($data[$NAME . $num])) {
$out .= " (" . $data[$NAME . $num . "_2"] . ")";
}
$out .= "</a>";
return $out;
}
if (isset($searchopt[$ID]["itemlink_type"])) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
$separate = '<br>';
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = '<hr>';
}
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
$split2 = explode("\$\$", $split[$k]);
if (isset($split2[1]) && $split2[1] > 0) {
if ($count_display) {
$out .= $separate;
}
$count_display++;
$page = getItemTypeFormURL($searchopt[$ID]["itemlink_type"]);
$page .= strpos($page, '?') ? '&id' : '?id';
$out .= "<a id='" . $searchopt[$ID]["itemlink_type"] . "_" . $data['id'] . "_" . $split2[1] . "' href='{$page}=" . $split2[1] . "'>" . $split2[0] . $unit;
if ($_SESSION["glpiis_ids_visible"] || empty($split2[0])) {
$out .= " (" . $split2[1] . ")";
}
$out .= "</a>";
}
}
}
return $out;
}
break;
case "text":
$separate = '<br>';
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = '<hr>';
}
$text = str_replace('$$$$', $separate, nl2br($data[$NAME . $num]));
if (isset($searchopt[$ID]['htmltext']) && $searchopt[$ID]['htmltext']) {
$text = html_clean(unclean_cross_side_scripting_deep($text));
}
return $text;
case "date":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . convDate($val);
}
return $out;
case "datetime":
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
$out .= (empty($out) ? '' : '<br>') . convDateTime($val);
}
return $out;
case "timestamp":
$withseconds = false;
if (isset($searchopt[$ID]['withseconds'])) {
$withseconds = $searchopt[$ID]['withseconds'];
}
return timestampToString($data[$NAME . $num], $withseconds);
case "date_delay":
$split = explode('$$$$', $data[$NAME . $num]);
$out = '';
foreach ($split as $val) {
if (strpos($val, ',')) {
list($dat, $dur) = explode(',', $val);
if (!empty($dat)) {
$out .= (empty($out) ? '' : '<br>') . getWarrantyExpir($dat, $dur);
}
}
}
return empty($out) ? " " : $out;
case "email":
$email = trim($data[$NAME . $num]);
if (!empty($email)) {
return "<a href='mailto:{$email}'>{$email}</a>";
}
return " ";
case "weblink":
$orig_link = trim($data[$NAME . $num]);
if (!empty($orig_link)) {
// strip begin of link
$link = preg_replace('/https?:\\/\\/(www[^\\.]*\\.)?/', '', $orig_link);
$link = preg_replace('/\\/$/', '', $link);
if (utf8_strlen($link) > $CFG_GLPI["url_maxlength"]) {
$link = utf8_substr($link, 0, $CFG_GLPI["url_maxlength"]) . "...";
}
return "<a href=\"" . formatOutputWebLink($orig_link) . "\" target='_blank'>{$link}</a>";
}
return " ";
case "number":
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= str_replace(' ', ' ', formatNumber($split[$k], false, 0)) . $unit;
}
}
return $out;
}
return str_replace(' ', ' ', formatNumber($data[$NAME . $num], false, 0)) . $unit;
case "decimal":
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
if ($count_display) {
$out .= "<br>";
}
$count_display++;
$out .= str_replace(' ', ' ', formatNumber($split[$k])) . $unit;
}
}
return $out;
}
return str_replace(' ', ' ', formatNumber($data[$NAME . $num])) . $unit;
case "bool":
return Dropdown::getYesNo($data[$NAME . $num]) . $unit;
case "right":
return Profile::getRightValue($data[$NAME . $num]);
case "itemtypename":
if (class_exists($data[$NAME . $num])) {
$obj = new $data[$NAME . $num]();
return $obj->getTypeName();
}
return "";
case "language":
if (isset($CFG_GLPI['languages'][$data[$NAME . $num]])) {
return $CFG_GLPI['languages'][$data[$NAME . $num]][0];
}
return $LANG['setup'][46];
}
}
// Manage items with need group by / group_concat
if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
$out = "";
$split = explode("\$\$\$\$", $data[$NAME . $num]);
$count_display = 0;
$separate = '<br>';
if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
$separate = '<hr>';
}
for ($k = 0; $k < count($split); $k++) {
if (strlen(trim($split[$k])) > 0) {
if ($count_display) {
$out .= $separate;
}
$count_display++;
$out .= $split[$k] . $unit;
}
}
return $out;
}
return $data[$NAME . $num] . $unit;
}
/**
* Return a value associated with a pattern associated to a criteria to display it
*
* @param $ID the given criteria
* @param $condition condition used
* @param $pattern the pattern
**/
function getCriteriaDisplayPattern($ID, $condition, $pattern)
{
global $LANG;
if ($condition == self::PATTERN_EXISTS || $condition == self::PATTERN_DOES_NOT_EXISTS || $condition == self::PATTERN_FIND) {
return $LANG['choice'][1];
} else {
if ($condition == self::PATTERN_IS || $condition == self::PATTERN_IS_NOT) {
$crit = $this->getCriteria($ID);
if (isset($crit['type'])) {
switch ($crit['type']) {
case "yesonly":
case "yesno":
return Dropdown::getYesNo($pattern);
case "dropdown":
$addentity = "";
if ($this->isEntityAssign()) {
$itemtype = getItemTypeForTable($crit["table"]);
$item = new $itemtype();
if ($item->isEntityAssign() && $item->getFromDB($pattern)) {
$addentity = ' (' . Dropdown::getDropdownName('glpi_entities', $item->getEntityID()) . ')';
}
}
return Dropdown::getDropdownName($crit["table"], $pattern) . $addentity;
case "dropdown_users":
return getUserName($pattern);
case "dropdown_tracking_itemtype":
if (class_exists($pattern)) {
$item = new $pattern();
return $item->getTypeName();
}
if (empty($pattern)) {
return $LANG['help'][30];
}
break;
case "dropdown_priority":
return Ticket::getPriorityName($pattern);
case "dropdown_urgency":
return Ticket::getUrgencyName($pattern);
case "dropdown_impact":
return Ticket::getImpactName($pattern);
case "dropdown_tickettype":
return Ticket::getTicketTypeName($pattern);
}
}
}
}
if ($result = $this->getAdditionalCriteriaDisplayPattern($ID, $condition, $pattern)) {
return $result;
}
return $pattern;
}
}
}
}
}
}
$row_num++;
$num = 1;
echo Search::showNewLine($output_type);
echo Search::showItem($output_type, $data['id'], $num, $row_num);
echo Search::showItem($output_type, Dropdown::getDropdownName('glpi_entities', $data['entities_id']), $num, $row_num);
echo Search::showItem($output_type, Ticket::getStatus($data["status"]), $num, $row_num);
echo Search::showItem($output_type, Html::convDateTime($data['date']), $num, $row_num);
echo Search::showItem($output_type, Html::convDateTime($data['date_mod']), $num, $row_num);
echo Search::showItem($output_type, Ticket::getPriorityName($data['priority']), $num, $row_num);
echo Search::showItem($output_type, $userdata, $num, $row_num);
echo Search::showItem($output_type, Ticket::getTicketTypeName($data['type']), $num, $row_num);
echo Search::showItem($output_type, Dropdown::getDropdownName("glpi_itilcategories", $data["itilcategories_id"]), $num, $row_num);
$out = $ticket->getLink();
echo Search::showItem($output_type, $out, $num, $row_num);
echo Search::showItem($output_type, Html::convDateTime($data['closedate']), $num, $row_num);
echo Search::showItem($output_type, Dropdown::getDropdownName('glpi_requesttypes', $data["requesttypes_id"]), $num, $row_num);
if ($output_type == Search::HTML_OUTPUT || $output_type == Search::PDF_OUTPUT_PORTRAIT || $output_type == Search::PDF_OUTPUT_LANDSCAPE) {
echo Search::showItem($output_type, Html::timestampToString($data["takeintoaccount_delay_stat"]), $num, $row_num);
} else {
echo Search::showItem($output_type, Html::formatNumber($data["takeintoaccount_delay_stat"] / 3600, false, 5), $num, $row_num);
}
echo Search::showItem($output_type, Dropdown::getDropdownName('glpi_slas', $data["slas_id"]), $num, $row_num);
$time = 0;
if (!empty($mylevels)) {
foreach ($mylevels as $key => $val) {
if (array_key_exists($key, $timelevels)) {
/**
* Get all data needed for template processing
**/
function getDatasForTemplate($event, $options = array())
{
global $LANG, $CFG_GLPI;
//----------- Ticket infos -------------- //
if ($event != 'alertnotclosed') {
$fields = array('ticket.title' => 'name', 'ticket.content' => 'content', 'ticket.description' => 'content', 'ticket.costfixed' => 'cost_fixed', 'ticket.costmaterial' => 'cost_material');
foreach ($fields as $tag => $table_field) {
$this->datas['##' . $tag . '##'] = $this->obj->getField($table_field);
}
$this->datas['##ticket.id##'] = sprintf("%07d", $this->obj->getField("id"));
$this->datas['##ticket.url##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $this->obj->getField("id"));
$this->datas['##ticket.urlapprove##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $this->obj->getField("id") . "_4");
$this->datas['##ticket.urlvalidation##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $this->obj->getField("id") . "_7");
$this->datas['##ticket.entity##'] = Dropdown::getDropdownName('glpi_entities', $this->getEntity());
$events = $this->getAllEvents();
if ($event == 'validation' && isset($options['validation_status'])) {
$this->datas['##ticket.action##'] = $LANG['validation'][0] . ' - ' . TicketValidation::getStatus($options['validation_status']);
} else {
$this->datas['##ticket.action##'] = $events[$event];
}
$this->datas['##ticket.storestatus##'] = $this->obj->getField('status');
$this->datas['##ticket.status##'] = Ticket::getStatus($this->obj->getField('status'));
$this->datas['##ticket.globalvalidation##'] = TicketValidation::getStatus($this->obj->getField('global_validation'));
$this->datas['##ticket.type##'] = Ticket::getTicketTypeName($this->obj->getField('type'));
$this->datas['##ticket.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $this->obj->getField('requesttypes_id'));
$this->datas['##ticket.urgency##'] = Ticket::getUrgencyName($this->obj->getField('urgency'));
$this->datas['##ticket.impact##'] = Ticket::getImpactName($this->obj->getField('impact'));
$this->datas['##ticket.priority##'] = Ticket::getPriorityName($this->obj->getField('priority'));
$this->datas['##ticket.time##'] = Ticket::getActionTime($this->obj->getField('actiontime'));
$this->datas['##ticket.costtime##'] = $this->obj->getField('cost_time');
$this->datas['##ticket.creationdate##'] = convDateTime($this->obj->getField('date'));
$this->datas['##ticket.closedate##'] = convDateTime($this->obj->getField('closedate'));
$this->datas['##ticket.solvedate##'] = convDateTime($this->obj->getField('solvedate'));
$this->datas['##ticket.duedate##'] = convDateTime($this->obj->getField('due_date'));
$entitydata = new EntityData();
$autoclose_value = $CFG_GLPI['autoclose_delay'];
if ($entitydata->getFromDB($this->getEntity())) {
$autoclose_value = $entitydata->getField('autoclose_delay');
// Set global config value
if ($autoclose_value == -1) {
$autoclose_value = $CFG_GLPI['autoclose_delay'];
}
}
if ($autoclose_value > 0) {
$this->datas['##ticket.autoclose##'] = $autoclose_value;
$this->datas['##lang.ticket.autoclosewarning##'] = $LANG['job'][54] . " " . $autoclose_value . " " . $LANG['stats'][31];
} else {
$this->datas['##ticket.autoclose##'] = $LANG['setup'][307];
$this->datas['##lang.ticket.autoclosewarning##'] = "";
}
if ($this->obj->getField('ticketcategories_id')) {
$this->datas['##ticket.category##'] = Dropdown::getDropdownName('glpi_ticketcategories', $this->obj->getField('ticketcategories_id'));
} else {
$this->datas['##ticket.category##'] = '';
}
if ($this->obj->getField('slas_id')) {
$this->datas['##ticket.sla##'] = Dropdown::getDropdownName('glpi_slas', $this->obj->getField('slas_id'));
} else {
$this->datas['##ticket.sla##'] = '';
}
if ($this->obj->countUsers(Ticket::REQUESTER)) {
$users = array();
foreach ($this->obj->getUsers(Ticket::REQUESTER) as $uid => $tmp) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
$tmp = array();
$tmp['##author.id##'] = $uid;
$tmp['##author.name##'] = $user_tmp->getName();
if ($user_tmp->getField('locations_id')) {
$tmp['##author.location##'] = Dropdown::getDropdownName('glpi_locations', $user_tmp->getField('locations_id'));
} else {
$tmp['##author.location##'] = '';
}
$tmp['##author.phone##'] = $user_tmp->getField('phone');
$tmp['##author.phone2##'] = $user_tmp->getField('phone2');
$this->datas['authors'][] = $tmp;
}
$this->datas['##ticket.authors##'] = implode(', ', $users);
} else {
$this->datas['##ticket.authors##'] = '';
}
if ($this->obj->getField('users_id_recipient')) {
$user_tmp = new User();
$user_tmp->getFromDB($this->obj->getField('users_id_recipient'));
$this->datas['##ticket.openbyuser##'] = $user_tmp->getName();
} else {
$this->datas['##ticket.openbyuser##'] = '';
}
if ($this->obj->countUsers(Ticket::ASSIGN)) {
$users = array();
foreach ($this->obj->getUsers(Ticket::ASSIGN) as $uid => $tmp) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
}
$this->datas['##ticket.assigntousers##'] = implode(', ', $users);
} else {
$this->datas['##ticket.assigntousers##'] = '';
}
if ($this->obj->countUsers(Ticket::OBSERVER)) {
$users = array();
foreach ($this->obj->getUsers(Ticket::OBSERVER) as $uid => $tmp) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
}
$this->datas['##ticket.observerusers##'] = implode(', ', $users);
} else {
$this->datas['##ticket.observerusers##'] = '';
}
if ($this->obj->getField('suppliers_id_assign')) {
$this->datas['##ticket.assigntosupplier##'] = Dropdown::getDropdownName('glpi_suppliers', $this->obj->getField('suppliers_id_assign'));
} else {
$this->datas['##ticket.assigntosupplier##'] = '';
}
if ($this->obj->countGroups(Ticket::REQUESTER)) {
$groups = array();
foreach ($this->obj->getUsers(Ticket::REQUESTER) as $gid => $tmp) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$this->datas['##ticket.groups##'] = implode(', ', $groups);
} else {
$this->datas['##ticket.groups##'] = '';
}
if ($this->obj->countGroups(Ticket::OBSERVER)) {
$groups = array();
foreach ($this->obj->getGroups(Ticket::OBSERVER) as $gid => $tmp) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$this->datas['##ticket.observergroups##'] = implode(', ', $groups);
} else {
$this->datas['##ticket.observergroups##'] = '';
}
if ($this->obj->countGroups(Ticket::ASSIGN)) {
$groups = array();
foreach ($this->obj->getGroups(Ticket::ASSIGN) as $gid => $tmp) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$this->datas['##ticket.assigntogroups##'] = implode(', ', $groups);
} else {
$this->datas['##ticket.assigntogroups##'] = '';
}
//Tags associated with the object linked to the ticket
if ($this->target_object != null) {
//Object type
$this->datas['##ticket.itemtype##'] = $this->target_object->getTypeName();
//Object name
$this->datas['##ticket.item.name##'] = $this->target_object->getField('name');
//Object serial
if ($this->target_object->isField('serial')) {
$this->datas['##ticket.item.serial##'] = $this->target_object->getField('serial');
} else {
$this->datas['##ticket.item.serial##'] = '';
}
//Object contact
if ($this->target_object->isField('contact')) {
$this->datas['##ticket.item.contact##'] = $this->target_object->getField('contact');
} else {
$this->datas['##ticket.item.contact##'] = '';
}
//Object contact num
if ($this->target_object->isField('contact_num')) {
$this->datas['##ticket.item.contactnumber##'] = $this->target_object->getField('contact_num');
} else {
$this->datas['##ticket.item.contactnumber##'] = '';
}
//Object otherserial
if ($this->target_object->isField('otherserial')) {
$this->datas['##ticket.item.otherserial##'] = $this->target_object->getField('otherserial');
} else {
$this->datas['##ticket.item.otherserial##'] = '';
}
//Object location
if ($this->target_object->isField('locations_id')) {
$this->datas['##ticket.item.location##'] = Dropdown::getDropdownName('glpi_locations', $this->target_object->getField('locations_id'));
} else {
$this->datas['##ticket.item.location##'] = '';
}
//Object user
$this->datas['##ticket.item.user##'] = '';
if ($this->obj->getField('users_id')) {
$user_tmp = new User();
if ($user_tmp->getFromDB($this->target_object->getField('users_id'))) {
$this->datas['##ticket.item.user##'] = $user_tmp->getName();
}
}
//Object group
if ($this->obj->getField('groups_id')) {
$this->datas['##ticket.item.group##'] = Dropdown::getDropdownName('glpi_groups', $this->target_object->getField('groups_id'));
} else {
$this->datas['##ticket.item.group##'] = '';
}
$modeltable = getSingular($this->getTable()) . "models";
$modelfield = getForeignKeyFieldForTable($modeltable);
if ($this->target_object->isField($modelfield)) {
$this->datas['##ticket.item.model##'] = $this->target_object->getField($modelfield);
} else {
$this->datas['##ticket.item.model##'] = '';
}
} else {
$this->datas['##ticket.itemtype##'] = '';
$this->datas['##ticket.item.name##'] = '';
$this->datas['##ticket.item.serial##'] = '';
$this->datas['##ticket.item.otherserial##'] = '';
$this->datas['##ticket.item.location##'] = '';
}
if ($this->obj->getField('ticketsolutiontypes_id')) {
$this->datas['##ticket.solution.type##'] = Dropdown::getDropdownName('glpi_ticketsolutiontypes', $this->obj->getField('ticketsolutiontypes_id'));
} else {
$this->datas['##ticket.solution.type##'] = '';
}
$this->datas['##ticket.solution.description##'] = unclean_cross_side_scripting_deep($this->obj->getField('solution'));
// Linked tickets
$linked_tickets = Ticket_Ticket::getLinkedTicketsTo($this->obj->getField('id'));
if (count($linked_tickets)) {
$linkedticket = new Ticket();
foreach ($linked_tickets as $data) {
if ($linkedticket->getFromDB($data['tickets_id'])) {
$tmp = array();
$tmp['##linkedticket.id##'] = $data['tickets_id'];
$tmp['##linkedticket.link##'] = Ticket_Ticket::getLinkName($data['link']);
$tmp['##linkedticket.url##'] = urldecode($CFG_GLPI["url_base"] . "/index.php" . "?redirect=ticket_" . $data['tickets_id']);
$tmp['##linkedticket.title##'] = $linkedticket->getField('name');
$tmp['##linkedticket.content##'] = $linkedticket->getField('content');
$this->datas['linkedtickets'][] = $tmp;
}
}
}
if (!empty($this->datas['linkedtickets'])) {
$this->datas['##ticket.numberoflinkedtickets##'] = count($this->datas['linkedtickets']);
} else {
$this->datas['##ticket.numberoflinkedtickets##'] = 0;
}
$restrict = "`tickets_id`='" . $this->obj->getField('id') . "'";
if (!isset($options['additionnaloption']) || !$options['additionnaloption']) {
$restrict .= " AND `is_private` = '0'";
}
$restrict .= " ORDER BY `date` DESC, `id` ASC";
//Task infos
$tasks = getAllDatasFromTable('glpi_tickettasks', $restrict);
foreach ($tasks as $task) {
$tmp = array();
$tmp['##task.isprivate##'] = Dropdown::getYesNo($task['is_private']);
$tmp['##task.author##'] = html_clean(getUserName($task['users_id']));
$tmp['##task.category##'] = Dropdown::getDropdownName('glpi_taskcategories', $task['taskcategories_id']);
$tmp['##task.date##'] = convDateTime($task['date']);
$tmp['##task.description##'] = $task['content'];
$tmp['##task.time##'] = Ticket::getActionTime($task['actiontime']);
$plan = new TicketPlanning();
if ($plan->getFromDBbyTask($task['id'])) {
$tmp['##task.planning.user##'] = html_clean(getUserName($plan->fields['users_id']));
$tmp['##task.planning.begin##'] = convDateTime($plan->fields['begin']);
$tmp['##task.planning.end##'] = convDateTime($plan->fields['end']);
$tmp['##task.planning.status##'] = Planning::getState($plan->fields['state']);
} else {
$tmp['##task.planning.user##'] = "";
$tmp['##task.planning.begin##'] = "";
$tmp['##task.planning.end##'] = "";
$tmp['##task.planning.status##'] = "";
}
$this->datas['tasks'][] = $tmp;
}
if (!empty($this->datas['tasks'])) {
$this->datas['##ticket.numberoftasks##'] = count($this->datas['tasks']);
} else {
$this->datas['##ticket.numberoftasks##'] = 0;
}
//Followup infos
$followups = getAllDatasFromTable('glpi_ticketfollowups', $restrict);
foreach ($followups as $followup) {
$tmp = array();
$tmp['##followup.isprivate##'] = Dropdown::getYesNo($followup['is_private']);
$tmp['##followup.author##'] = html_clean(getUserName($followup['users_id']));
$tmp['##followup.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $followup['requesttypes_id']);
$tmp['##followup.date##'] = convDateTime($followup['date']);
$tmp['##followup.description##'] = $followup['content'];
$this->datas['followups'][] = $tmp;
}
if (isset($this->datas['followups'])) {
$this->datas['##ticket.numberoffollowups##'] = count($this->datas['followups']);
} else {
$this->datas['##ticket.numberoffollowups##'] = 0;
}
//Validation infos
$restrict = "`tickets_id`='" . $this->obj->getField('id') . "'";
if (isset($options['validation_id']) && $options['validation_id']) {
$restrict .= " AND `glpi_ticketvalidations`.`id` = '" . $options['validation_id'] . "'";
}
$restrict .= " ORDER BY `submission_date` DESC, `id` ASC";
$validations = getAllDatasFromTable('glpi_ticketvalidations', $restrict);
foreach ($validations as $validation) {
$tmp = array();
$tmp['##validation.submission.title##'] = $LANG['validation'][27] . " (" . $LANG['job'][4] . " " . html_clean(getUserName($validation['users_id'])) . ")";
$tmp['##validation.answer.title##'] = $LANG['validation'][32] . " (" . $LANG['validation'][21] . " " . html_clean(getUserName($validation['users_id_validate'])) . ")";
$tmp['##validation.author##'] = html_clean(getUserName($validation['users_id']));
$tmp['##validation.status##'] = TicketValidation::getStatus($validation['status']);
$tmp['##validation.storestatus##'] = $validation['status'];
$tmp['##validation.submissiondate##'] = convDateTime($validation['submission_date']);
$tmp['##validation.commentsubmission##'] = $validation['comment_submission'];
$tmp['##validation.validationdate##'] = convDateTime($validation['validation_date']);
$tmp['##validation.validator##'] = html_clean(getUserName($validation['users_id_validate']));
$tmp['##validation.commentvalidation##'] = $validation['comment_validation'];
$this->datas['validations'][] = $tmp;
}
// Ticket Satisfaction
$inquest = new TicketSatisfaction();
if ($inquest->getFromDB($this->obj->getField('id'))) {
// internal inquest
if ($inquest->fields['type'] == 1) {
$this->datas['##ticket.urlsatisfaction##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $this->obj->getField("id") . "_10");
// external inquest
} else {
if ($inquest->fields['type'] == 2) {
$this->datas['##ticket.urlsatisfaction##'] = EntityData::generateLinkSatisfaction($this->obj);
}
}
$this->datas['##satisfaction.type##'] = $inquest->getTypeInquestName($inquest->getfield('type'));
$this->datas['##satisfaction.datebegin##'] = convDateTime($inquest->fields['date_begin']);
$this->datas['##satisfaction.dateanswered##'] = convDateTime($inquest->fields['date_answered']);
$this->datas['##satisfaction.satisfaction##'] = $inquest->fields['satisfaction'];
$this->datas['##satisfaction.description##'] = $inquest->fields['comment'];
} else {
$this->datas['##satisfaction.type##'] = '';
$this->datas['##satisfaction.datebegin##'] = '';
$this->datas['##satisfaction.dateanswered##'] = '';
$this->datas['##satisfaction.satisfaction##'] = '';
$this->datas['##satisfaction.description##'] = '';
}
// Use list_limit_max or load the full history ?
foreach (Log::getHistoryData($this->obj, 0, $CFG_GLPI['list_limit_max']) as $data) {
$tmp = array();
$tmp['##ticket.log.date##'] = $data['date_mod'];
$tmp['##ticket.log.user##'] = $data['user_name'];
$tmp['##ticket.log.field##'] = $data['field'];
$tmp['##ticket.log.content##'] = $data['change'];
$this->datas['log'][] = $tmp;
}
if (isset($this->datas['log'])) {
$this->datas['##ticket.numberoflogs##'] = count($this->datas['log']);
} else {
$this->datas['##ticket.numberoflogs##'] = 0;
}
} else {
if (isset($options['entities_id']) && isset($options['tickets'])) {
$this->datas['##ticket.entity##'] = Dropdown::getDropdownName('glpi_entities', $options['entities_id']);
$this->datas['##ticket.action##'] = $LANG['crontask'][15];
$t = new Ticket();
foreach ($options['tickets'] as $ticket) {
$tmp = array();
$t->getFromDB($ticket['id']);
$tmp['##ticket.id##'] = sprintf("%07d", $ticket['id']);
$tmp['##ticket.url##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $ticket['id']);
$tmp['##ticket.title##'] = $ticket['name'];
$tmp['##ticket.status##'] = Ticket::getStatus($ticket['status']);
$tmp['##ticket.globalvalidation##'] = TicketValidation::getStatus($ticket['global_validation']);
$tmp['##ticket.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $ticket['requesttypes_id']);
$tmp['##ticket.urgency##'] = Ticket::getUrgencyName($ticket['urgency']);
$tmp['##ticket.impact##'] = Ticket::getImpactName($ticket['impact']);
$tmp['##ticket.priority##'] = Ticket::getPriorityName($ticket['priority']);
$tmp['##ticket.time##'] = Ticket::getActionTime($ticket['actiontime']);
$tmp['##ticket.costtime##'] = $ticket['cost_time'];
$tmp['##ticket.creationdate##'] = convDateTime($ticket['date']);
$tmp['##ticket.content##'] = $ticket['content'];
if ($t->getField('ticketsolutiontypes_id')) {
$tmp['##ticket.solution.type##'] = Dropdown::getDropdownName('glpi_ticketsolutiontypes', $t->getField('ticketsolutiontypes_id'));
} else {
$this->datas['##ticket.solution.type##'] = '';
}
$tmp['##ticket.solution.description##'] = unclean_cross_side_scripting_deep($t->getField('solution'));
if ($t->countUsers(Ticket::REQUESTER)) {
$users = array();
foreach ($t->getUsers(Ticket::REQUESTER) as $uid => $val) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
$tmp2 = array();
$tmp2['##author.id##'] = $uid;
$tmp2['##author.name##'] = $user_tmp->getName();
if ($user_tmp->getField('locations_id')) {
$tmp2['##author.location##'] = Dropdown::getDropdownName('glpi_locations', $user_tmp->getField('locations_id'));
} else {
$tmp2['##author.location##'] = '';
}
$tmp2['##author.phone##'] = $user_tmp->getField('phone');
$tmp2['##author.phone2##'] = $user_tmp->getField('phone2');
$tmp['authors'][] = $tmp2;
}
$tmp['##ticket.authors##'] = implode(', ', $users);
} else {
$tmp['##ticket.authors##'] = '';
}
if ($t->countUsers(Ticket::ASSIGN)) {
$users = array();
foreach ($t->getUsers(Ticket::ASSIGN) as $uid => $val) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
}
$tmp['##ticket.assigntousers##'] = implode(', ', $users);
} else {
$tmp['##ticket.assigntousers##'] = '';
}
if ($t->countGroups(Ticket::ASSIGN)) {
$groups = array();
foreach ($t->getGroups(Ticket::ASSIGN) as $gid => $val) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$tmp['##ticket.assigntogroups##'] = implode(', ', $groups);
} else {
$tmp['##ticket.assigntogroups##'] = '';
}
if ($t->countGroups(Ticket::REQUESTER)) {
$groups = array();
foreach ($t->getGroups(Ticket::REQUESTER) as $gid => $val) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$tmp['##ticket.groups##'] = implode(', ', $groups);
} else {
$tmp['##ticket.groups##'] = '';
}
if ($t->countUsers(Ticket::OBSERVER)) {
$users = array();
foreach ($t->getUsers(Ticket::OBSERVER) as $uid => $tmp) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
}
$tmp['##ticket.observerusers##'] = implode(', ', $users);
} else {
$tmp['##ticket.observerusers##'] = '';
}
if ($t->countGroups(Ticket::OBSERVER)) {
$groups = array();
foreach ($t->getGroups(Ticket::OBSERVER) as $gid => $tmp) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$tmp['##ticket.observergroups##'] = implode(', ', $groups);
} else {
$tmp['##ticket.observergroups##'] = '';
}
if ($ticket['suppliers_id_assign']) {
$tmp['##ticket.assigntosupplier##'] = Dropdown::getDropdownName('glpi_suppliers', $ticket['suppliers_id_assign']);
} else {
$tmp['##ticket.assigntosupplier##'] = '';
}
$this->datas['tickets'][] = $tmp;
}
}
}
$this->getTags();
foreach ($this->tag_descriptions[NotificationTarget::TAG_LANGUAGE] as $tag => $values) {
if (!isset($this->datas[$tag])) {
$this->datas[$tag] = $values['label'];
}
}
}
function showForm(Ticket $ticket)
{
global $CFG_GLPI;
echo "<form method='post' name='' id='' action=\"" . $CFG_GLPI['root_doc'] . "/plugins/escalation/front/ticketcopy.form.php\">";
echo "<table width='950' class='tab_cadre_fixe'>";
echo "<tr>";
echo "<th colspan='3'>";
echo "Copie de ticket (Liste des champs à copier)";
echo "</th>";
echo "</tr>";
echo "<tr>";
echo "<td colspan='3' align='center'>";
echo "<a href=\"javascript:showHideDiv('listfields','imgcat0','../../pics/folder.png'," . "'../../pics/folder-open.png');\">";
echo "Voir tous les champs</a>";
echo "</td>";
echo "</tr>";
echo "<tr>";
echo "<td>";
echo "</td>";
echo "<td>";
echo "Lier au ticket";
echo "</td>";
echo "<td>";
Dropdown::showYesNo('link');
echo "</td>";
echo "</tr>";
$this->displayField(__('Title'), "name", $ticket->fields['name'], '', 'checked');
$this->displayField(__('Description'), "content", $ticket->fields['content'], '', 'checked');
echo "</table>";
echo "<div id='listfields' style='display:none;'>";
echo "<table width='950' class='tab_cadre_fixe'>";
$this->displayField(__('Status'), "status", Ticket::getStatus($ticket->fields['status']), $ticket->fields['status']);
$this->displayField(__('Type'), "type", Ticket::getTicketTypeName($ticket->fields['type']), $ticket->fields['type']);
$this->displayField(__('Urgency'), "urgency", Ticket::getUrgencyName($ticket->fields['urgency']), $ticket->fields['urgency']);
$this->displayField(__('Impact'), "impact", Ticket::getImpactName($ticket->fields['impact']), $ticket->fields['impact']);
$this->displayField(__('Priority'), "priority", Ticket::getPriorityName($ticket->fields['priority']), $ticket->fields['priority']);
$this->displayField(__('Due date'), "due_date", Html::convDateTime($ticket->fields['due_date']), $ticket->fields['due_date']);
$this->displayField(__('Category'), "itilcategories_id", Dropdown::getDropdownName('glpi_itilcategories', $ticket->fields['itilcategories_id']), $ticket->fields['itilcategories_id']);
if ($ticket->fields['items_id'] > 0) {
$this->displayField(__('Associated element') . ' - ' . __('Type'), "itemtype", call_user_func(array($ticket->fields['itemtype'], 'getTypeName')), $ticket->fields['itemtype']);
$this->displayField(__('Associated element'), "items_id", Dropdown::getDropdownName(getTableForItemType($ticket->fields['itemtype']), $ticket->fields['items_id']), $ticket->fields['items_id']);
}
$this->displayField(__('Request source'), "requesttypes_id", Dropdown::getDropdownName('glpi_requesttypes', $ticket->fields['requesttypes_id']), $ticket->fields['requesttypes_id']);
$this->displayField(__('SLA'), "slas_id", Dropdown::getDropdownName('glpi_slas', $ticket->fields['slas_id']), $ticket->fields['slas_id']);
$ticket_User = new Ticket_User();
$a_ticket_users = $ticket_User->find("`tickets_id`='" . $ticket->getID() . "'\n AND `type`='1'");
foreach ($a_ticket_users as $data) {
$name = '';
if ($data['users_id'] == 0) {
$name = $data['alternative_email'];
} else {
$name = Dropdown::getDropdownName('glpi_users', $data['users_id']);
}
$this->displayField(__('Requester'), "_users_id_requester", $name, $data['id']);
}
$group_Ticket = new Group_Ticket();
$a_group_tickets = $group_Ticket->find("`tickets_id`='" . $ticket->getID() . "'\n AND `type`='1'");
foreach ($a_group_tickets as $data) {
$this->displayField(__('Requester group'), "_groups_id_requester", Dropdown::getDropdownName('glpi_groups', $data['groups_id']), $data['groups_id']);
}
// Techs
$peConfig = new PluginEscalationConfig();
if ($peConfig->getValue('workflow', $ticket->fields['entities_id']) == '0') {
$a_ticket_uers = $ticket_User->find("`tickets_id`='" . $ticket->getID() . "'\n AND `type`='2'");
foreach ($a_ticket_uers as $data) {
$name = '';
if ($data['users_id'] == 0) {
$name = $data['alternative_email'];
} else {
$name = Dropdown::getDropdownName('glpi_users', $data['users_id']);
}
$this->displayField(__('Technician'), "_users_id_assign", $name, $data['id']);
}
$a_group_tickets = $group_Ticket->find("`tickets_id`='" . $ticket->getID() . "'\n AND `type`='2'");
foreach ($a_group_tickets as $data) {
$this->displayField(__('Group in charge of the ticket'), "_groups_id_assign", Dropdown::getDropdownName('glpi_groups', $data['groups_id']), $data['groups_id']);
}
}
$ticketFollowup = new TicketFollowup();
$followups = $ticketFollowup->find("`tickets_id`='" . $ticket->getID() . "'");
foreach ($followups as $data) {
$this->displayField(__('Follow-up'), "followup-" . $data['id'], $data['content'], $data['id']);
}
$ticketTask = new TicketTask();
$tasks = $ticketTask->find("`tickets_id`='" . $ticket->getID() . "'");
foreach ($tasks as $data) {
$this->displayField(__('Task'), "task-" . $data['id'], $data['content'], $data['id']);
}
// Documents
// $document_Item = new Document_Item();
// $docs = $document_Item->find("`items_id`='".$ticket->getID()."'
// AND `itemtype`='Ticket'");
// foreach ($docs as $data) {
// $this->displayField($LANG['document'][18], "filename",
// Dropdown::getDropdownName("glpi_documents", $data['documents_id']),
// $data['documents_id']);
// }
// // filename[]
echo "</table>";
echo "</div>";
echo "<table width='950' class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_3'>";
echo "<td class='center'>";
echo "<input type='submit' name='add' value=\"Créer\" class='submit'>";
echo "<input type='hidden' name='tickets_id' value='" . $ticket->fields['id'] . "'>";
echo "</td>";
echo "</tr>";
Html::closeForm();
echo "</table>";
echo "<br/>";
echo "<br/>";
}
/**
* @since version 0.84 (before in entitydata.class)
*
* @param $field
* @param $values
* @param $options array
**/
static function getSpecificValueToDisplay($field, $values, array $options = array())
{
if (!is_array($values)) {
$values = array($field => $values);
}
switch ($field) {
case 'use_licenses_alert':
case 'use_contracts_alert':
case 'use_infocoms_alert':
case 'is_notif_enable_default':
if ($values[$field] == self::CONFIG_PARENT) {
return __('Inheritance of the parent entity');
}
return Dropdown::getYesNo($values[$field]);
case 'use_reservations_alert':
switch ($values[$field]) {
case self::CONFIG_PARENT:
return __('Inheritance of the parent entity');
case 0:
return __('Never');
}
return sprintf(_n('%d hour', '%d hours', $values[$field]), $values[$field]);
case 'default_cartridges_alarm_threshold':
case 'default_consumables_alarm_threshold':
switch ($values[$field]) {
case self::CONFIG_PARENT:
return __('Inheritance of the parent entity');
case 0:
return __('Never');
}
return $values[$field];
case 'send_contracts_alert_before_delay':
case 'send_infocoms_alert_before_delay':
case 'send_licenses_alert_before_delay':
switch ($values[$field]) {
case self::CONFIG_PARENT:
return __('Inheritance of the parent entity');
case 0:
return __('No');
}
return sprintf(_n('%d day', '%d days', $values[$field]), $values[$field]);
case 'cartridges_alert_repeat':
case 'consumables_alert_repeat':
switch ($values[$field]) {
case self::CONFIG_PARENT:
return __('Inheritance of the parent entity');
case self::CONFIG_NEVER:
case 0:
// For compatibility issue
return __('Never');
case DAY_TIMESTAMP:
return __('Each day');
case WEEK_TIMESTAMP:
return __('Each week');
case MONTH_TIMESTAMP:
return __('Each month');
default:
// Display value if not defined
return $values[$field];
}
break;
case 'notclosed_delay':
// 0 means never
switch ($values[$field]) {
case self::CONFIG_PARENT:
return __('Inheritance of the parent entity');
case 0:
return __('Never');
}
return sprintf(_n('%d day', '%d days', $values[$field]), $values[$field]);
case 'auto_assign_mode':
return self::getAutoAssignMode($values[$field]);
case 'tickettype':
if ($values[$field] == self::CONFIG_PARENT) {
return __('Inheritance of the parent entity');
}
return Ticket::getTicketTypeName($values[$field]);
case 'autofill_buy_date':
case 'autofill_order_date':
case 'autofill_delivery_date':
case 'autofill_use_date':
case 'autofill_warranty_date':
switch ($values[$field]) {
case self::CONFIG_PARENT:
return __('Inheritance of the parent entity');
case Infocom::COPY_WARRANTY_DATE:
return __('Copy the start date of warranty');
case Infocom::COPY_BUY_DATE:
return __('Copy the date of purchase');
case Infocom::COPY_ORDER_DATE:
return __('Copy the order date');
case Infocom::COPY_DELIVERY_DATE:
return __('Copy the delivery date');
default:
if (strstr($values[$field], '_')) {
list($type, $sid) = explode('_', $values[$field], 2);
if ($type == Infocom::ON_STATUS_CHANGE) {
// TRANS %s is the name of the state
return sprintf(__('Fill when shifting to state %s'), Dropdown::getDropdownName('glpi_states', $sid));
}
}
}
return __('No autofill');
case 'inquest_config':
if ($values[$field] == self::CONFIG_PARENT) {
return __('Inheritance of the parent entity');
}
return TicketSatisfaction::getTypeInquestName($values[$field]);
case 'default_contract_alert':
return Contract::getAlertName($values[$field]);
case 'default_infocom_alert':
return Infocom::getAlertName($values[$field]);
case 'entities_id_software':
if ($values[$field] == self::CONFIG_NEVER) {
return __('No change of entity');
}
if ($values[$field] == self::CONFIG_PARENT) {
return __('Inheritance of the parent entity');
}
return Dropdown::getDropdownName('glpi_entities', $values[$field]);
case 'tickettemplates_id':
if ($values[$field] == self::CONFIG_PARENT) {
return __('Inheritance of the parent entity');
}
return Dropdown::getDropdownName('glpi_tickettemplates', $values[$field]);
case 'calendars_id':
switch ($values[$field]) {
case self::CONFIG_PARENT:
return __('Inheritance of the parent entity');
case 0:
return __('24/7');
}
return Dropdown::getDropdownName('glpi_calendars', $values[$field]);
}
return parent::getSpecificValueToDisplay($field, $values, $options);
}
$title = $LANG['stats'][20] . " : " . getUserName($_GET["id"], 1);
break;
case "ticketcategories_id":
$val1 = $_GET["id"];
$val2 = "";
$next = getNextItem("glpi_ticketcategories", $_GET["id"], '', 'completename');
$prev = getPreviousItem("glpi_ticketcategories", $_GET["id"], '', 'completename');
$title = $LANG['common'][36] . " : " . Dropdown::getDropdownName("glpi_ticketcategories", $_GET["id"]);
break;
case "type":
$val1 = $_GET["id"];
$val2 = "";
// Only 2 items
$next = $_GET["id"] % 2 + 1;
$prev = $_GET["id"] % 2 + 1;
$title = $LANG['common'][17] . " : " . Ticket::getTicketTypeName($_GET["id"]);
break;
case "group":
$val1 = $_GET["id"];
$val2 = "";
$next = getNextItem("glpi_groups", $_GET["id"]);
$prev = getPreviousItem("glpi_groups", $_GET["id"]);
$title = $LANG['common'][35] . " : " . Dropdown::getDropdownName("glpi_groups", $_GET["id"]);
break;
case "groups_id_assign":
$val1 = $_GET["id"];
$val2 = "";
$next = getNextItem("glpi_groups", $_GET["id"]);
$prev = getPreviousItem("glpi_groups", $_GET["id"]);
$title = $LANG['common'][35] . " : " . Dropdown::getDropdownName("glpi_groups", $_GET["id"]);
break;
/**
* @see NotificationTargetCommonITILObject::getDatasForObject()
**/
function getDatasForObject(CommonDBTM $item, array $options, $simple = false)
{
global $CFG_GLPI;
// Common ITIL datas
$datas = parent::getDatasForObject($item, $options, $simple);
$datas['##ticket.description##'] = Html::clean($datas['##ticket.description##']);
$datas['##ticket.description##'] = $item->convertContentForNotification($datas['##ticket.description##'], $item);
$datas['##ticket.content##'] = $datas['##ticket.description##'];
// Specific datas
$datas['##ticket.urlvalidation##'] = $this->formatURL($options['additionnaloption']['usertype'], "ticket_" . $item->getField("id") . "_TicketValidation\$1");
$datas['##ticket.globalvalidation##'] = TicketValidation::getStatus($item->getField('global_validation'));
$datas['##ticket.type##'] = Ticket::getTicketTypeName($item->getField('type'));
$datas['##ticket.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $item->getField('requesttypes_id'));
$autoclose_value = Entity::getUsedConfig('autoclose_delay', $this->getEntity(), '', Entity::CONFIG_NEVER);
$datas['##ticket.autoclose##'] = __('Never');
$datas['##lang.ticket.autoclosewarning##'] = "";
if ($autoclose_value > 0) {
$datas['##ticket.autoclose##'] = $autoclose_value;
$datas['##lang.ticket.autoclosewarning##'] = sprintf(_n('Without a reply, the ticket will be automatically closed after %s day', 'Without a reply, the ticket will be automatically closed after %s days', $autoclose_value), $autoclose_value);
}
$datas['##ticket.sla##'] = '';
if ($item->getField('slas_id')) {
$datas['##ticket.sla##'] = Dropdown::getDropdownName('glpi_slas', $item->getField('slas_id'));
}
$datas['##ticket.location##'] = '';
if ($item->getField('locations_id')) {
$datas['##ticket.location##'] = Dropdown::getDropdownName('glpi_locations', $item->getField('locations_id'));
}
// is ticket deleted
$datas['##ticket.isdeleted##'] = Dropdown::getYesNo($item->getField('is_deleted'));
//Tags associated with the object linked to the ticket
$datas['##ticket.itemtype##'] = '';
$datas['##ticket.item.name##'] = '';
$datas['##ticket.item.serial##'] = '';
$datas['##ticket.item.otherserial##'] = '';
$datas['##ticket.item.location##'] = '';
$datas['##ticket.item.contact##'] = '';
$datas['##ticket.item.contactnumber##'] = '';
$datas['##ticket.item.user##'] = '';
$datas['##ticket.item.group##'] = '';
$datas['##ticket.item.model##'] = '';
$item_ticket = new Item_Ticket();
$items = $item_ticket->find("`tickets_id` = '" . $item->getField('id') . "'");
$datas['items'] = array();
if (count($items)) {
foreach ($items as $val) {
if (isset($val['itemtype']) && ($hardware = getItemForItemtype($val['itemtype'])) && isset($val["items_id"]) && $hardware->getFromDB($val["items_id"])) {
$tmp = array();
//Object type
$tmp['##ticket.itemtype##'] = $hardware->getTypeName();
//Object name
$tmp['##ticket.item.name##'] = $hardware->getField('name');
//Object serial
if ($hardware->isField('serial')) {
$tmp['##ticket.item.serial##'] = $hardware->getField('serial');
}
//Object contact
if ($hardware->isField('contact')) {
$tmp['##ticket.item.contact##'] = $hardware->getField('contact');
}
//Object contact num
if ($hardware->isField('contact_num')) {
$tmp['##ticket.item.contactnumber##'] = $hardware->getField('contact_num');
}
//Object otherserial
if ($hardware->isField('otherserial')) {
$tmp['##ticket.item.otherserial##'] = $hardware->getField('otherserial');
}
//Object location
if ($hardware->isField('locations_id')) {
$tmp['##ticket.item.location##'] = Dropdown::getDropdownName('glpi_locations', $hardware->getField('locations_id'));
}
//Object user
if ($hardware->getField('users_id')) {
$user_tmp = new User();
if ($user_tmp->getFromDB($hardware->getField('users_id'))) {
$tmp['##ticket.item.user##'] = $user_tmp->getName();
}
}
//Object group
if ($hardware->getField('groups_id')) {
$tmp['##ticket.item.group##'] = Dropdown::getDropdownName('glpi_groups', $hardware->getField('groups_id'));
}
$modeltable = getSingular($hardware->getTable()) . "models";
$modelfield = getForeignKeyFieldForTable($modeltable);
if ($hardware->isField($modelfield)) {
$tmp['##ticket.item.model##'] = Dropdown::getDropdownName($modeltable, $hardware->getField($modelfield));
}
$datas['items'][] = $tmp;
}
}
}
$datas['##ticket.numberofitems##'] = count($datas['items']);
// Get followups, log, validation, satisfaction, linked tickets
if (!$simple) {
// Linked tickets
$linked_tickets = Ticket_Ticket::getLinkedTicketsTo($item->getField('id'));
$datas['linkedtickets'] = array();
if (count($linked_tickets)) {
$linkedticket = new Ticket();
foreach ($linked_tickets as $data) {
if ($linkedticket->getFromDB($data['tickets_id'])) {
$tmp = array();
$tmp['##linkedticket.id##'] = $data['tickets_id'];
$tmp['##linkedticket.link##'] = Ticket_Ticket::getLinkName($data['link']);
$tmp['##linkedticket.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "ticket_" . $data['tickets_id']);
$tmp['##linkedticket.title##'] = $linkedticket->getField('name');
$tmp['##linkedticket.content##'] = $linkedticket->getField('content');
$datas['linkedtickets'][] = $tmp;
}
}
}
$datas['##ticket.numberoflinkedtickets##'] = count($datas['linkedtickets']);
$restrict = "`tickets_id`='" . $item->getField('id') . "'";
$problems = getAllDatasFromTable('glpi_problems_tickets', $restrict);
$datas['problems'] = array();
if (count($problems)) {
$problem = new Problem();
foreach ($problems as $data) {
if ($problem->getFromDB($data['problems_id'])) {
$tmp = array();
$tmp['##problem.id##'] = $data['problems_id'];
$tmp['##problem.date##'] = $problem->getField('date');
$tmp['##problem.title##'] = $problem->getField('name');
$tmp['##problem.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "problem_" . $data['problems_id']);
$tmp['##problem.content##'] = $problem->getField('content');
$datas['problems'][] = $tmp;
}
}
}
$datas['##ticket.numberofproblems##'] = count($datas['problems']);
$restrict = "`tickets_id`='" . $item->getField('id') . "'";
$changes = getAllDatasFromTable('glpi_changes_tickets', $restrict);
$datas['changes'] = array();
if (count($changes)) {
$change = new Change();
foreach ($changes as $data) {
if ($change->getFromDB($data['changes_id'])) {
$tmp = array();
$tmp['##change.id##'] = $data['changes_id'];
$tmp['##change.date##'] = $change->getField('date');
$tmp['##change.title##'] = $change->getField('name');
$tmp['##change.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "change_" . $data['changes_id']);
$tmp['##change.content##'] = $change->getField('content');
$datas['changes'][] = $tmp;
}
}
}
$datas['##ticket.numberofchanges##'] = count($datas['changes']);
if (!isset($options['additionnaloption']['show_private']) || !$options['additionnaloption']['show_private']) {
$restrict .= " AND `is_private` = '0'";
}
$restrict .= " ORDER BY `date` DESC, `id` ASC";
//Followup infos
$followups = getAllDatasFromTable('glpi_ticketfollowups', $restrict);
$datas['followups'] = array();
foreach ($followups as $followup) {
$tmp = array();
$tmp['##followup.isprivate##'] = Dropdown::getYesNo($followup['is_private']);
$tmp['##followup.author##'] = Html::clean(getUserName($followup['users_id']));
$tmp['##followup.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $followup['requesttypes_id']);
$tmp['##followup.date##'] = Html::convDateTime($followup['date']);
$tmp['##followup.description##'] = $followup['content'];
$datas['followups'][] = $tmp;
}
$datas['##ticket.numberoffollowups##'] = count($datas['followups']);
// Approbation of solution
$restrict .= " LIMIT 1";
$replysolved = getAllDatasFromTable('glpi_ticketfollowups', $restrict);
$data = current($replysolved);
$datas['##ticket.solution.approval.description##'] = $data['content'];
$datas['##ticket.solution.approval.date##'] = Html::convDateTime($data['date']);
$datas['##ticket.solution.approval.author##'] = Html::clean(getUserName($data['users_id']));
//Validation infos
$restrict = "`tickets_id`='" . $item->getField('id') . "'";
if (isset($options['validation_id']) && $options['validation_id']) {
$restrict .= " AND `glpi_ticketvalidations`.`id` = '" . $options['validation_id'] . "'";
}
$restrict .= " ORDER BY `submission_date` DESC, `id` ASC";
$validations = getAllDatasFromTable('glpi_ticketvalidations', $restrict);
$datas['validations'] = array();
foreach ($validations as $validation) {
$tmp = array();
$tmp['##validation.submission.title##'] = sprintf(__('An approval request has been submitted by %s'), Html::clean(getUserName($validation['users_id'])));
$tmp['##validation.answer.title##'] = sprintf(__('An answer to an an approval request was produced by %s'), Html::clean(getUserName($validation['users_id_validate'])));
$tmp['##validation.author##'] = Html::clean(getUserName($validation['users_id']));
$tmp['##validation.status##'] = TicketValidation::getStatus($validation['status']);
$tmp['##validation.storestatus##'] = $validation['status'];
$tmp['##validation.submissiondate##'] = Html::convDateTime($validation['submission_date']);
$tmp['##validation.commentsubmission##'] = $validation['comment_submission'];
$tmp['##validation.validationdate##'] = Html::convDateTime($validation['validation_date']);
$tmp['##validation.validator##'] = Html::clean(getUserName($validation['users_id_validate']));
$tmp['##validation.commentvalidation##'] = $validation['comment_validation'];
$datas['validations'][] = $tmp;
}
// Ticket Satisfaction
$inquest = new TicketSatisfaction();
$datas['##satisfaction.type##'] = '';
$datas['##satisfaction.datebegin##'] = '';
$datas['##satisfaction.dateanswered##'] = '';
$datas['##satisfaction.satisfaction##'] = '';
$datas['##satisfaction.description##'] = '';
if ($inquest->getFromDB($item->getField('id'))) {
// internal inquest
if ($inquest->fields['type'] == 1) {
$datas['##ticket.urlsatisfaction##'] = $this->formatURL($options['additionnaloption']['usertype'], "ticket_" . $item->getField("id") . '_Ticket$3');
// external inquest
} else {
if ($inquest->fields['type'] == 2) {
$datas['##ticket.urlsatisfaction##'] = Entity::generateLinkSatisfaction($item);
}
}
$datas['##satisfaction.type##'] = $inquest->getTypeInquestName($inquest->getfield('type'));
$datas['##satisfaction.datebegin##'] = Html::convDateTime($inquest->fields['date_begin']);
$datas['##satisfaction.dateanswered##'] = Html::convDateTime($inquest->fields['date_answered']);
$datas['##satisfaction.satisfaction##'] = $inquest->fields['satisfaction'];
$datas['##satisfaction.description##'] = $inquest->fields['comment'];
}
}
return $datas;
}
/**
* Generate link for ticket satisfaction
*
* @param $ticket ticket object
*
* @return url contents
*/
static function generateLinkSatisfaction($ticket)
{
global $DB;
$url = self::getUsedConfig('inquest_config', $ticket->fields['entities_id'], 'inquest_URL');
if (strstr($url, "[TICKET_ID]")) {
$url = str_replace("[TICKET_ID]", $ticket->fields['id'], $url);
}
if (strstr($url, "[TICKET_NAME]")) {
$url = str_replace("[TICKET_NAME]", urlencode($ticket->fields['name']), $url);
}
if (strstr($url, "[TICKET_CREATEDATE]")) {
$url = str_replace("[TICKET_CREATEDATE]", $ticket->fields['date'], $url);
}
if (strstr($url, "[TICKET_SOLVEDATE]")) {
$url = str_replace("[TICKET_SOLVEDATE]", $ticket->fields['solvedate'], $url);
}
if (strstr($url, "[REQUESTTYPE_ID]")) {
$url = str_replace("[REQUESTTYPE_ID]", $ticket->fields['requesttypes_id'], $url);
}
if (strstr($url, "[REQUESTTYPE_NAME]")) {
$url = str_replace("[REQUESTTYPE_NAME]", urlencode(Dropdown::getDropdownName('glpi_requesttypes', $ticket->fields['requesttypes_id'])), $url);
}
if (strstr($url, "[ITEMTYPE]") && $ticket->fields['itemtype'] && class_exists($ticket->fields['itemtype'])) {
$objet = new $ticket->fields['itemtype']();
$url = str_replace("[ITEMTYPE]", urlencode($objet->getTypeName()), $url);
}
if (strstr($url, "[ITEM_ID]")) {
$url = str_replace("[ITEM_ID]", $ticket->fields['items_id'], $url);
}
if (strstr($url, "[ITEM_NAME]") && $ticket->fields['itemtype'] && class_exists($ticket->fields['itemtype'])) {
$objet = new $ticket->fields['itemtype']();
if ($objet->getFromDB($ticket->fields['items_id'])) {
$url = str_replace("[ITEM_NAME]", urlencode($objet->getName()), $url);
}
}
if (strstr($url, "[TICKET_PRIORITY]")) {
$url = str_replace("[TICKET_PRIORITY]", $ticket->fields['priority'], $url);
}
if (strstr($url, "[TICKETCATEGORY_ID]")) {
$url = str_replace("[TICKETCATEGORY_ID]", $ticket->fields['ticketcategories_id'], $url);
}
if (strstr($url, "[TICKETCATEGORY_NAME]")) {
$url = str_replace("[TICKETCATEGORY_NAME]", urlencode(Dropdown::getDropdownName('glpi_ticketcategories', $ticket->fields['ticketcategories_id'])), $url);
}
if (strstr($url, "[TICKETTYPE_ID]")) {
$url = str_replace("[TICKETTYPE_ID]", $ticket->fields['type'], $url);
}
if (strstr($url, "[TICKET_TYPENAME]")) {
$url = str_replace("[TICKET_TYPENAME]", Ticket::getTicketTypeName($ticket->fields['type']), $url);
}
if (strstr($url, "[SOLUTIONTYPE_ID]")) {
$url = str_replace("[SOLUTIONTYPE_ID]", $ticket->fields['ticketsolutiontypes_id'], $url);
}
if (strstr($url, "[SOLUTIONTYPE_NAME]")) {
$url = str_replace("[SOLUTIONTYPE_NAME]", urlencode(Dropdown::getDropdownName('glpi_ticketsolutiontypes', $ticket->fields['ticketsolutiontypes_id'])), $url);
}
if (strstr($url, "[SLA_ID]")) {
$url = str_replace("[SLA_ID]", $ticket->fields['slas_id'], $url);
}
if (strstr($url, "[SLA_NAME]")) {
$url = str_replace("[SLA_NAME]", urlencode(Dropdown::getDropdownName('glpi_slas', $ticket->fields['slas_id'])), $url);
}
if (strstr($url, "[SLALEVEL_ID]")) {
$url = str_replace("[SLALEVEL_ID]", $ticket->fields['slalevels_id'], $url);
}
if (strstr($url, "[SLALEVEL_NAME]")) {
$url = str_replace("[SLALEVEL_NAME]", urlencode(Dropdown::getDropdownName('glpi_slalevels', $ticket->fields['slalevels_id'])), $url);
}
return $url;
}
static function pdfMain(PluginPdfSimplePDF $pdf, Ticket $job)
{
global $CFG_GLPI, $DB;
$ID = $job->getField('id');
if (!$job->can($ID, 'r')) {
return false;
}
$pdf->setColumnsSize(100);
$pdf->displayTitle('<b>' . (empty($job->fields["name"]) ? __('Without title') : ($name = $job->fields["name"])) . '</b>');
if (count($_SESSION['glpiactiveentities']) > 1) {
$entity = " (" . Dropdown::getDropdownName("glpi_entities", $job->fields["entities_id"]) . ")";
} else {
$entity = '';
}
$pdf->setColumnsSize(50, 50);
$recipient_name = '';
if ($job->fields["users_id_recipient"]) {
$recipient = new User();
$recipient->getFromDB($job->fields["users_id_recipient"]);
$recipient_name = $recipient->getName();
}
$sla = $due = $commentsla = '';
if ($job->fields['due_date']) {
$due = "<b><i>" . sprintf(__('%1$s: %2$s'), __('Due date') . "</b></i>", Html::convDateTime($job->fields['due_date']));
}
$pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Opening date') . "</i></b>", Html::convDateTime($job->fields["date"])), $due);
$pdf->setColumnsSize(100);
if ($job->fields["slas_id"] > 0) {
$sla = "<b><i>" . sprintf(__('%1$s: %2$s'), __('SLA') . "</b></i>", Html::clean(Dropdown::getDropdownName("glpi_slas", $job->fields["slas_id"])));
$slalevel = new SlaLevel();
if ($slalevel->getFromDB($job->fields['slalevels_id'])) {
$commentsla = "<b><i>" . sprintf(__('%1$s: %2$s'), __('Escalation level') . "</b></i>", $slalevel->getName());
}
$nextaction = new SlaLevel_Ticket();
if ($nextaction->getFromDBForTicket($job->fields["id"])) {
$commentsla .= " <b><i>" . sprintf(__('Next escalation: %s') . "</b></i>", Html::convDateTime($nextaction->fields['date']));
if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) {
$commentsla .= " <b><i>" . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName());
}
}
$pdf->displayText($sla, $commentsla, 1);
}
$pdf->setColumnsSize(50, 50);
$lastupdate = Html::convDateTime($job->fields["date_mod"]);
if ($job->fields['users_id_lastupdater'] > 0) {
$lastupdate = sprintf(__('%1$s by %2$s'), $lastupdate, getUserName($job->fields["users_id_lastupdater"]));
}
$pdf->displayLine('<b><i>' . sprintf(__('%1$s: %2$s'), __('By') . "</i></b>", $recipient_name), '<b><i>' . sprintf(__('%1$s: %2$s'), __('Last update') . '</i></b>', $lastupdate));
$pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Type') . "</i></b>", Html::clean(Ticket::getTicketTypeName($job->fields["type"]))), "<b><i>" . sprintf(__('%1$s: %2$s'), __('Category') . "</i></b>", Html::clean(Dropdown::getDropdownName("glpi_itilcategories", $job->fields["itilcategories_id"]))));
$status = '';
if (in_array($job->fields["status"], $job->getSolvedStatusArray()) || in_array($job->fields["status"], $job->getClosedStatusArray())) {
$status = sprintf(__('%1$s %2$s'), '-', Html::convDateTime($job->fields["solvedate"]));
}
if (in_array($job->fields["status"], $job->getClosedStatusArray())) {
$status = sprintf(__('%1$s %2$s'), '-', Html::convDateTime($job->fields["closedate"]));
}
if ($job->fields["status"] == Ticket::WAITING) {
$status = sprintf(__('%1$s %2$s'), '-', Html::convDateTime($job->fields['begin_waiting_date']));
}
$pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Status') . "</i></b>", Html::clean($job->getStatus($job->fields["status"])) . $status), "<b><i>" . sprintf(__('%1$s: %2$s'), __('Request source') . "</i></b>", Html::clean(Dropdown::getDropdownName('glpi_requesttypes', $job->fields['requesttypes_id']))));
$pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Urgency') . "</i></b>", Html::clean($job->getUrgencyName($job->fields["urgency"]))), "<b><i>" . sprintf(__('%1$s: %2$s'), __('Approval') . "</i></b>", TicketValidation::getStatus($job->fields['global_validation'])));
$pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Impact') . "</i></b>", Html::clean($job->getImpactName($job->fields["impact"]))));
$pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Priority') . "</i></b>", Html::clean($job->getPriorityName($job->fields["priority"]))), "<b><i>" . sprintf(__('%1$s: %2$s'), __('Location') . "</i></b>", Html::clean(Dropdown::getDropdownName("glpi_locations", $job->fields["locations_id"]))));
// Item
$name = "<b><i>" . sprintf(__('%1$s: %2$s'), __('Associated element') . "</i></b>", '');
$commentitem = '';
$pdf->setColumnsSize(100);
if ($job->fields['itemtype'] && ($item = getItemForItemtype($job->fields['itemtype']))) {
if ($item->getFromDB($job->fields["items_id"])) {
$name = "<b><i>" . sprintf(__('%1$s: %2$s'), __('Associated element') . "</i></b>", $item->getNameID());
if (isset($item->fields["serial"])) {
$commentitem = ", <b><i>" . sprintf(__('%1$s: %2$s'), __('Serial number') . "</i></b>", Html::clean($item->fields["serial"]));
Html::clean($item->fields["serial"]);
}
if (isset($item->fields["otherserial"])) {
$commentitem .= ", <b><i>" . sprintf(__('%1$s: %2$s'), __('Inventory number') . "</i></b>", Html::clean($item->fields["otherserial"]));
}
if (isset($item->fields["locations_id"])) {
$commentitem .= ", <b><i>" . sprintf(__('%1$s: %2$s'), __('Location') . "</i></b>", Html::clean(Dropdown::getDropdownName("glpi_locations", $item->fields["locations_id"])));
}
}
}
$pdf->displayText($name, $commentitem, 1);
$pdf->setColumnsSize(50, 50);
// Requester
$users = array();
$listusers = '';
$requester = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('Requester'), $listusers);
foreach ($job->getUsers(CommonITILActor::REQUESTER) as $d) {
if ($d['users_id']) {
$tmp = Html::clean(getUserName($d['users_id']));
if ($d['alternative_email']) {
$tmp .= ' (' . $d['alternative_email'] . ')';
}
} else {
$tmp = $d['alternative_email'];
}
$users[] = $tmp;
}
if (count($users)) {
$listusers = implode(', ', $users);
}
$pdf->displayText($requester, $listusers, 1);
$groups = array();
$listgroups = '';
$requestergroup = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('Requester group'), $listgroups);
foreach ($job->getGroups(CommonITILActor::REQUESTER) as $d) {
$groups[] = Html::clean(Dropdown::getDropdownName("glpi_groups", $d['groups_id']));
}
if (count($groups)) {
$listgroups = implode(', ', $groups);
}
$pdf->displayText($requestergroup, $listgroups, 1);
// Observer
$users = array();
$listusers = '';
$watcher = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('Watcher'), $listusers);
foreach ($job->getUsers(CommonITILActor::OBSERVER) as $d) {
if ($d['users_id']) {
$tmp = Html::clean(getUserName($d['users_id']));
if ($d['alternative_email']) {
$tmp .= ' (' . $d['alternative_email'] . ')';
}
} else {
$tmp = $d['alternative_email'];
}
$users[] = $tmp;
}
if (count($users)) {
$listusers = implode(', ', $users);
}
$pdf->displayText($watcher, $listusers, 1);
$groups = array();
$listgroups = '';
$watchergroup = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('Watcher group'), $listgroups);
foreach ($job->getGroups(CommonITILActor::OBSERVER) as $d) {
$groups[] = Html::clean(Dropdown::getDropdownName("glpi_groups", $d['groups_id']));
}
if (count($groups)) {
$listgroups = implode(', ', $groups);
}
$pdf->displayText($watchergroup, $listgroups, 1);
// Assign to
$users = array();
$listusers = '';
$assign = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('User assigned'), $listusers);
foreach ($job->getUsers(CommonITILActor::ASSIGN) as $d) {
if ($d['users_id']) {
$tmp = Html::clean(getUserName($d['users_id']));
if ($d['alternative_email']) {
$tmp .= ' (' . $d['alternative_email'] . ')';
}
} else {
$tmp = $d['alternative_email'];
}
$users[] = $tmp;
}
if (count($users)) {
$listusers = implode(', ', $users);
}
$pdf->displayText($assign, $listusers, 1);
$groups = array();
$listgroups = '';
$assigngroup = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('Group assigned'), $listgroups);
foreach ($job->getGroups(CommonITILActor::ASSIGN) as $d) {
$groups[] = Html::clean(Dropdown::getDropdownName("glpi_groups", $d['groups_id']));
}
if (count($groups)) {
$listgroups = implode(', ', $groups);
}
$pdf->displayText($assigngroup, $listgroups, 1);
// Supplier
$suppliers = array();
$listsuppliers = '';
$assignsupplier = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('Supplier assigned'), $listsuppliers);
foreach ($job->getSuppliers(CommonITILActor::ASSIGN) as $d) {
$suppliers[] = Html::clean(Dropdown::getDropdownName("glpi_suppliers", $d['suppliers_id']));
}
if (count($suppliers)) {
$listsuppliers = implode(', ', $suppliers);
}
$pdf->displayText($assignsupplier, $listsuppliers, 1);
$pdf->setColumnsSize(100);
$pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Title') . "</i></b>", $job->fields["name"]));
$pdf->displayText("<b><i>" . sprintf(__('%1$s: %2$s'), __('Description') . "</i></b>", $job->fields['content']));
// Linked tickets
$tickets = Ticket_Ticket::getLinkedTicketsTo($ID);
if (is_array($tickets) && count($tickets)) {
$ticket = new Ticket();
foreach ($tickets as $linkID => $data) {
$tmp = sprintf(__('%1$s %2$s'), Ticket_Ticket::getLinkName($data['link']), sprintf(__('%1$s %2$s'), __('ID'), $data['tickets_id']));
if ($ticket->getFromDB($data['tickets_id'])) {
$tmp = sprintf(__('%1$s: %2$s'), $tmp, $ticket->getName());
}
$jobs[] = $tmp;
$jobs = implode("\n", $jobs);
}
$linked = "<b><i>" . sprintf(__('%1$s: %2$s') . "</i></b>", __('Linked tickets'), '');
$pdf->displayText($linked, $jobs, 1);
}
$pdf->displaySpace();
}
private function reportHgbarTicketNumberByCategoryAndByType($filter, $configs = array())
{
global $DB, $LANG;
$datas = array();
/*Must be defined*/
if (count($configs) == 0) {
$configs = PluginMreportingConfig::initConfigParams(__FUNCTION__, __CLASS__);
}
foreach ($configs as $k => $v) {
${$k} = $v;
}
/*End Must be defined*/
//Init delay value
$this->sql_date = PluginMreportingMisc::getSQLDate("glpi_tickets.date", $delay, $randname);
$query = "\n SELECT\n glpi_itilcategories.id as category_id,\n glpi_itilcategories.completename as category_name,\n glpi_tickets.type as type,\n COUNT(glpi_tickets.id) as count\n FROM glpi_tickets\n LEFT JOIN glpi_itilcategories\n ON glpi_itilcategories.id = glpi_tickets.itilcategories_id\n WHERE " . $this->sql_date . "\n AND glpi_tickets.entities_id IN (" . $this->where_entities . ")\n AND glpi_tickets.status IN('" . implode("', '", array_keys($this->filters[$filter]['status'])) . "')\n AND glpi_tickets.is_deleted = '0'\n GROUP BY glpi_itilcategories.id, glpi_tickets.type\n ORDER BY glpi_itilcategories.name\n ";
$result = $DB->query($query);
$datas['datas'] = array();
while ($ticket = $DB->fetch_assoc($result)) {
if (is_null($ticket['category_id'])) {
$ticket['category_id'] = 0;
$ticket['category_name'] = __("None");
}
if ($ticket['type'] == 0) {
$type = $LANG['plugin_mreporting']["error"][2];
} else {
$type = Ticket::getTicketTypeName($ticket['type']);
}
$datas['labels2'][$type] = $type;
$datas['datas'][$ticket['category_name']][$type] = $ticket['count'];
}
return $datas;
}