getTicketTypeName() static public method

Get ticket type Name
static public getTicketTypeName ( $value )
$value type ID
示例#1
0
 /**
  * Return a "display" value associated with a pattern associated to a criteria
  *
  * @param $ID     the given action
  * @param $type   the type of action
  * @param $value  the value
  **/
 function getActionValue($ID, $type, $value)
 {
     $action = $this->getAction($ID);
     if (isset($action['type'])) {
         switch ($action['type']) {
             case "dropdown":
                 if ($type == 'fromuser' || $type == 'fromitem') {
                     return Dropdown::getYesNo($value);
                 }
                 // $type == assign
                 $tmp = Dropdown::getDropdownName($action["table"], $value);
                 return $tmp == ' ' ? NOT_AVAILABLE : $tmp;
             case "dropdown_status":
                 return Ticket::getStatus($value);
             case "dropdown_assign":
             case "dropdown_users":
             case "dropdown_users_validate":
                 return getUserName($value);
             case "dropdown_groups_validate":
                 return Dropdown::getDropdownName('glpi_groups', $value);
             case "dropdown_validation_percent":
                 return Dropdown::getValueWithUnit($value, '%');
             case "yesonly":
             case "yesno":
                 return Dropdown::getYesNo($value);
             case "dropdown_urgency":
                 return Ticket::getUrgencyName($value);
             case "dropdown_impact":
                 return Ticket::getImpactName($value);
             case "dropdown_priority":
                 return Ticket::getPriorityName($value);
             case "dropdown_tickettype":
                 return Ticket::getTicketTypeName($value);
             case "dropdown_management":
                 return Dropdown::getGlobalSwitch($value);
             default:
                 return $this->displayAdditionRuleActionValue($value);
         }
     }
     return $value;
 }
示例#2
0
 case 'locations_tree':
     $parent = isset($_GET['champ']) ? $_GET['champ'] : 0;
     $cond = "(`id` = '{$parent}' OR `locations_id` = '{$parent}')";
     // nobreak;
 // nobreak;
 case 'locations_id':
     $val1 = $_GET['id'];
     $val2 = '';
     $values = Stat::getItems($_GET['itemtype'], $_GET['date1'], $_GET['date2'], $_GET['type'], $parent);
     $title = sprintf(__('%1$s: %2$s'), __('Location'), Dropdown::getDropdownName('glpi_locations', $_GET['id']));
     break;
 case "type":
     $val1 = $_GET["id"];
     $val2 = "";
     $values = Stat::getItems($_GET["itemtype"], $_GET["date1"], $_GET["date2"], $_GET["type"]);
     $title = sprintf(__('%1$s: %2$s'), __('Type'), Ticket::getTicketTypeName($_GET["id"]));
     break;
 case 'group_tree':
 case 'groups_tree_assign':
     $parent = isset($_GET['champ']) ? $_GET['champ'] : 0;
     $cond = " (`id` = '{$parent}' OR `groups_id` = '{$parent}')\n                   AND " . ($_GET["type"] == 'group_tree' ? '`is_requester`' : '`is_assign`');
     // nobreak;
 // nobreak;
 case "group":
     $val1 = $_GET["id"];
     $val2 = "";
     $values = Stat::getItems($_GET["itemtype"], $_GET["date1"], $_GET["date2"], $_GET["type"], $parent);
     $title = sprintf(__('%1$s: %2$s'), __('Group'), Dropdown::getDropdownName("glpi_groups", $_GET["id"]));
     break;
 case "groups_id_assign":
     $val1 = $_GET["id"];
 /**
  * return the content of hardcoded dropdown
  *
  * @param $name of the dropdown
  *
  * @return array (or false if unknown name)
  **/
 private static function listSpecialDropdown($name = '')
 {
     global $CFG_GLPI;
     $resp = array();
     switch (strtolower($name)) {
         case 'ticketstatus':
             $tab = Ticket::getAllStatusArray();
             foreach ($tab as $id => $label) {
                 $resp[] = array('id' => $id, 'name' => $label);
             }
             break;
         case 'ticketurgency':
             for ($i = 1; $i <= 5; $i++) {
                 if ($i == 3 || $CFG_GLPI['urgency_mask'] & 1 << $i) {
                     $resp[] = array('id' => $i, 'name' => Ticket::getUrgencyName($i));
                 }
             }
             break;
         case 'ticketimpact':
             for ($i = 1; $i <= 5; $i++) {
                 if ($i == 3 || $CFG_GLPI['impact_mask'] & 1 << $i) {
                     $resp[] = array('id' => $i, 'name' => Ticket::getImpactName($i));
                 }
             }
             break;
         case 'tickettype':
             foreach (array(Ticket::INCIDENT_TYPE, Ticket::DEMAND_TYPE) as $type) {
                 $resp[] = array('id' => $type, 'name' => Ticket::getTicketTypeName($type));
             }
             break;
         case 'ticketpriority':
             for ($i = 1; $i <= 5; $i++) {
                 $resp[] = array('id' => $i, 'name' => Ticket::getPriorityName($i));
             }
             break;
         case 'ticketglobalvalidation':
             $tab = TicketValidation::getAllStatusArray(false, true);
             foreach ($tab as $id => $label) {
                 $resp[] = array('id' => $id, 'name' => $label);
             }
             break;
         case 'ticketvalidationstatus':
             $tab = TicketValidation::getAllStatusArray();
             foreach ($tab as $id => $label) {
                 $resp[] = array('id' => $id, 'name' => $label);
             }
             break;
         default:
             $resp = false;
     }
     return $resp;
 }
            //category
            $sql_cat = "SELECT name\n\t\t\t\tFROM glpi_itilcategories\n\t\t\t\tWHERE id = " . $row['cat'] . " ";
            $result_cat = $DB->query($sql_cat);
            $row_cat = $DB->fetch_assoc($result_cat);
            // associated element
            $sql_item = "SELECT itemtype, items_id\n\t\t\t\tFROM glpi_items_tickets \n\t\t\t\tWHERE glpi_items_tickets.tickets_id = " . $row['id'] . "";
            $result_item = $DB->query($sql_item);
            $row_item = $DB->fetch_assoc($result_item);
            $type = strtolower($row_item['itemtype']);
            $url_type = $CFG_GLPI['url_base'] . "/front/" . $type . ".form.php?id=";
            $sql_ass = "SELECT id, name\n\t\t\t\tFROM glpi_" . $type . "s\n\t\t\t\tWHERE id = " . $row_item['items_id'] . " ";
            $result_ass = $DB->query($sql_ass);
            if ($result_ass != '') {
                $row_item = $DB->fetch_assoc($result_ass);
            }
            echo "\n\t\t<tr>\n\t\t\t<td style='vertical-align:middle; text-align:center;'><a href=" . $CFG_GLPI['url_base'] . "/front/ticket.form.php?id=" . $row['id'] . " target=_blank >" . $row['id'] . "</a></td>\n\t\t\t<td style='vertical-align:middle; font-size:10px;'><img src=" . $CFG_GLPI['url_base'] . "/pics/" . $status1 . ".png title='" . Ticket::getStatus($row['status']) . "' style=' cursor: pointer; cursor: hand;'/>&nbsp; " . Ticket::getStatus($row['status']) . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . Ticket::getTicketTypeName($row['TYPE']) . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . substr($row['descr'], 0, 55) . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . $row_user['name'] . " " . $row_user['sname'] . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . $row_tec['name'] . " " . $row_tec['sname'] . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . $row_cat['name'] . " </td>\n\t\t\t<td style='vertical-align:middle;'> <a href=" . $url_type . $row_item['id'] . " target=_blank >" . $row_item['name'] . " </a></td>\t\t\t\n\t\t\t<td style='vertical-align:middle;'> " . conv_data_hora($row['date']) . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . conv_data_hora($row['closedate']) . " </td>\n\t\t\t<td style='vertical-align:middle;'> " . time_ext($row['time_sec']) . " </td>\n\t\t</tr>";
        }
        echo "</tbody> \n\t\t\t\t</table>\n\t\t\t\t</div>";
        ?>
		
		<script type="text/javascript" charset="utf-8">
		
		$('#t_ent')
			.removeClass( 'display' )
			.addClass('table table-striped table-bordered table-hover');
		
		$(document).ready(function() {
		    oTable = $('#t_ent').dataTable({
		        "bJQueryUI": true,
		        "sPaginationType": "full_numbers",
		        "bFilter": false,
 /**
  * Get a ticket information, with its followup
  * for an authenticated user
  *
  * @param $params    array of options (ticket, id2name)
  * @param $protocol        the communication protocol used
  *
  * @return array of hashtable
  **/
 static function methodGetTicket($params, $protocol)
 {
     global $DB, $CFG_GLPI;
     if (isset($params['help'])) {
         return array('ticket' => 'integer,mandatory', 'id2name' => 'bool,optional', 'help' => 'bool,optional');
     }
     if (!Session::getLoginUserID()) {
         return self::Error($protocol, WEBSERVICES_ERROR_NOTAUTHENTICATED);
     }
     $ticket = new Ticket();
     if (!isset($params['ticket'])) {
         return self::Error($protocol, WEBSERVICES_ERROR_MISSINGPARAMETER, '', 'ticket');
     }
     if (!is_numeric($params['ticket'])) {
         return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'ticket=' . $params['ticket']);
     }
     if (!$ticket->can($params['ticket'], 'r')) {
         return self::Error($protocol, WEBSERVICES_ERROR_NOTFOUND);
     }
     $resp = $ticket->fields;
     if ($resp['itemtype']) {
         $item = getItemForItemtype($resp['itemtype']);
     } else {
         $item = false;
     }
     $resp['solution'] = Html::clean(Toolbox::unclean_cross_side_scripting_deep($resp['solution']));
     $nextaction = new SlaLevel_Ticket();
     if ($ticket->fields['slas_id'] && $nextaction->getFromDBForTicket($ticket->fields['id'])) {
         $resp['slalevels_next_id'] = $nextaction->fields['slalevels_id'];
         $resp['slalevels_next_date'] = $nextaction->fields['date'];
     } else {
         $resp['slalevels_next_id'] = 0;
         $resp['slalevels_next_date'] = '';
     }
     if (isset($params['id2name'])) {
         $resp['users_name_recipient'] = Html::clean(getUserName($ticket->fields['users_id_recipient']));
         $resp['users_name_lastupdater'] = Html::clean(getUserName($ticket->fields['users_id_lastupdater']));
         $resp['ticketcategories_name'] = Html::clean(Dropdown::getDropdownName('glpi_itilcategories', $ticket->fields['itilcategories_id']));
         $resp['entities_name'] = Html::clean(Dropdown::getDropdownName('glpi_entities', $resp['entities_id']));
         $resp['status_name'] = Html::clean($ticket->getStatus($resp['status']));
         $resp['requesttypes_name'] = Html::clean(Dropdown::getDropdownName('glpi_requesttypes', $resp['requesttypes_id']));
         $resp['solutiontypes_name'] = Html::clean(Dropdown::getDropdownName('glpi_solutiontypes', $resp['solutiontypes_id']));
         $resp['slas_name'] = Html::clean(Dropdown::getDropdownName('glpi_slas', $resp['slas_id']));
         $resp['slalevels_name'] = Html::clean(Dropdown::getDropdownName('glpi_slalevels', $resp['slalevels_id']));
         $resp['slalevels_next_name'] = Html::clean(Dropdown::getDropdownName('glpi_slalevels', $resp['slalevels_next_id']));
         $resp['urgency_name'] = Ticket::getUrgencyName($resp['urgency']);
         $resp['impact_name'] = Ticket::getImpactName($resp['impact']);
         $resp['priority_name'] = Ticket::getPriorityName($resp['priority']);
         $resp['type_name'] = Ticket::getTicketTypeName($resp['type']);
         $resp['global_validation_name'] = TicketValidation::getStatus($resp['global_validation']);
         $resp['locations_name'] = Html::clean(Dropdown::getDropdownName('glpi_locations', $resp['locations_id']));
         if ($item && $item->getFromDB($resp['items_id'])) {
             $resp['items_name'] = Html::clean($item->getNameID());
             $resp['itemtype_name'] = Html::clean($item->getTypeName());
         } else {
             $resp['items_name'] = __('General');
             $resp['itemtype_name'] = '';
         }
     }
     $resp['users'] = array();
     $resp['groups'] = array();
     $resp['followups'] = array();
     $resp['tasks'] = array();
     $resp['documents'] = array();
     $resp['events'] = array();
     $resp['validations'] = array();
     $resp['satisfaction'] = array();
     if (Session::haveRight('observe_ticket', '1')) {
         // Followups
         $query = "SELECT *\n                   FROM `glpi_ticketfollowups`\n                   WHERE `tickets_id` = '" . $params['ticket'] . "' ";
         if (!Session::haveRight("show_full_ticket", "1")) {
             $query .= " AND (`is_private`='0'\n                             OR `users_id` ='" . Session::getLoginUserID() . "' ) ";
         }
         $query .= " ORDER BY `date` DESC";
         foreach ($DB->request($query) as $data) {
             if (isset($params['id2name'])) {
                 $data['users_name'] = Html::clean(getUserName($data['users_id']));
                 $data['requesttypes_name'] = Html::clean(Dropdown::getDropdownName('glpi_requesttypes', $data['requesttypes_id']));
             }
             $resp['followups'][] = $data;
         }
         // Tasks
         $query = "SELECT *\n                   FROM `glpi_tickettasks`\n                   WHERE `tickets_id` = '" . $params['ticket'] . "' ";
         if (!Session::haveRight("show_full_ticket", "1")) {
             $query .= " AND (`is_private`='0'\n                             OR `users_id` ='" . Session::getLoginUserID() . "' ) ";
         }
         $query .= " ORDER BY `date` DESC";
         foreach ($DB->request($query) as $data) {
             if (isset($params['id2name'])) {
                 $data['users_name'] = Html::clean(getUserName($data['users_id']));
                 $data['taskcategories_name'] = Html::clean(Dropdown::getDropdownName('glpi_taskcategories', $data['taskcategories_id']));
             }
             $resp['tasks'][] = $data;
         }
         // Documents
         $resp['documents'] = PluginWebservicesMethodTools::getDocForItem($ticket, isset($params['id2name']));
         // History
         $resp['events'] = Log::getHistoryData($ticket, 0, $_SESSION['glpilist_limit']);
         foreach ($resp['events'] as $key => $val) {
             $resp['events'][$key]['change'] = Html::clean($resp['events'][$key]['change']);
         }
     }
     if (Session::haveRight('create_request_validation', 1) || Session::haveRight('create_incident_validation', 1) || Session::haveRight('validate_request', 1) || Session::haveRight('validate_incident', 1)) {
         $query = "SELECT *\n                   FROM `glpi_ticketvalidations`\n                   WHERE `tickets_id` = '" . $params['ticket'] . "' ";
         foreach ($DB->request($query) as $data) {
             if (isset($params['id2name'])) {
                 $data['users_name'] = Html::clean(getUserName($data['users_id']));
                 $data['users_name_validate'] = Html::clean(getUserName($data['users_id_validate']));
                 $data['status_name'] = TicketValidation::getStatus($data['status']);
             }
             $resp['validations'][] = $data;
         }
     }
     // Users & Groups
     $tabtmp = array(CommonITILActor::REQUESTER => 'requester', CommonITILActor::OBSERVER => 'observer', CommonITILActor::ASSIGN => 'assign');
     foreach ($tabtmp as $num => $name) {
         $resp['users'][$name] = array();
         foreach ($ticket->getUsers($num) as $user) {
             if (isset($params['id2name'])) {
                 if ($user['users_id']) {
                     $user['users_name'] = Html::clean(getUserName($user['users_id']));
                 } else {
                     $user['users_name'] = $user['alternative_email'];
                 }
             }
             unset($user['tickets_id']);
             unset($user['type']);
             $resp['users'][$name][] = $user;
         }
         $resp['groups'][$name] = array();
         foreach ($ticket->getGroups($num) as $group) {
             if (isset($params['id2name'])) {
                 $group['groups_name'] = Html::clean(Dropdown::getDropdownName('glpi_groups', $group['groups_id']));
             }
             unset($group['tickets_id']);
             unset($group['type']);
             $resp['groups'][$name][] = $group;
         }
     }
     // Suppliers
     $resp['suppliers']['assign'] = array();
     foreach ($ticket->getSuppliers(CommonITILActor::ASSIGN) as $supplier) {
         if (isset($params['id2name'])) {
             $supplier['suppliers_name'] = Html::clean(Dropdown::getDropdownName('glpi_suppliers', $supplier['suppliers_id']));
         }
         unset($supplier['tickets_id']);
         unset($supplier['type']);
         $resp['suppliers'][$name][] = $supplier;
     }
     // Satisfaction
     $satisfaction = new TicketSatisfaction();
     if ($satisfaction->getFromDB($params['ticket'])) {
         $resp['satisfaction'] = $satisfaction->fields;
     }
     return $resp;
 }
示例#6
0
 /**
  * Clone of Ticket::showForm()
  * Change '$this' by '$ticket', 'self' by 'Ticket' and 'parent' by 'Ticket'
  */
 static function getCentral($ID = 0, $options = array())
 {
     global $CFG_GLPI;
     // * Added by plugin survey ticket
     $ticket = new Ticket();
     // * End of adding
     $default_values = Ticket::getDefaultValues();
     // Get default values from posted values on reload form
     if (!isset($options['template_preview'])) {
         if (isset($_POST)) {
             $values = $_POST;
         }
     }
     // Restore saved value or override with page parameter
     $saved = $ticket->restoreInput();
     foreach ($default_values as $name => $value) {
         if (!isset($values[$name])) {
             if (isset($saved[$name])) {
                 $values[$name] = $saved[$name];
             } else {
                 $values[$name] = $value;
             }
         }
     }
     // Default check
     if ($ID > 0) {
         $ticket->check($ID, 'r');
     } else {
         // Create item
         $ticket->check(-1, 'w', $values);
     }
     if (!$ID) {
         $ticket->userentities = array();
         if ($values["_users_id_requester"]) {
             //Get all the user's entities
             $all_entities = Profile_User::getUserEntities($values["_users_id_requester"], true, true);
             //For each user's entity, check if the technician which creates the ticket have access to it
             foreach ($all_entities as $tmp => $ID_entity) {
                 if (Session::haveAccessToEntity($ID_entity)) {
                     $ticket->userentities[] = $ID_entity;
                 }
             }
         }
         $ticket->countentitiesforuser = count($ticket->userentities);
         if ($ticket->countentitiesforuser > 0 && !in_array($ticket->fields["entities_id"], $ticket->userentities)) {
             // If entity is not in the list of user's entities,
             // then use as default value the first value of the user's entites list
             $ticket->fields["entities_id"] = $ticket->userentities[0];
             // Pass to values
             $values['entities_id'] = $ticket->userentities[0];
         }
     }
     if ($values['type'] <= 0) {
         $values['type'] = Entity::getUsedConfig('tickettype', $values['entities_id'], '', Ticket::INCIDENT_TYPE);
     }
     if (!isset($options['template_preview'])) {
         $options['template_preview'] = 0;
     }
     // Load ticket template if available :
     $tt = $ticket->getTicketTemplateToUse($options['template_preview'], $values['type'], $values['itilcategories_id'], $values['entities_id']);
     // Predefined fields from template : reset them
     if (isset($values['_predefined_fields'])) {
         $values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
     } else {
         $values['_predefined_fields'] = array();
     }
     // Store predefined fields to be able not to take into account on change template
     // Only manage predefined values on ticket creation
     $predefined_fields = array();
     if (!$ID) {
         if (isset($tt->predefined) && count($tt->predefined)) {
             foreach ($tt->predefined as $predeffield => $predefvalue) {
                 if (isset($default_values[$predeffield])) {
                     // Is always default value : not set
                     // Set if already predefined field
                     // Set if ticket template change
                     if ($values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID()) {
                         // Load template data
                         $values[$predeffield] = $predefvalue;
                         $ticket->fields[$predeffield] = $predefvalue;
                         $predefined_fields[$predeffield] = $predefvalue;
                     }
                 }
             }
         } else {
             // No template load : reset predefined values
             if (count($values['_predefined_fields'])) {
                 foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
                     if ($values[$predeffield] == $predefvalue) {
                         $values[$predeffield] = $default_values[$predeffield];
                     }
                 }
             }
         }
     }
     // Put ticket template on $values for actors
     $values['_tickettemplate'] = $tt;
     $canupdate = Session::haveRight('update_ticket', '1');
     $canpriority = Session::haveRight('update_priority', '1');
     $canstatus = $canupdate;
     if (in_array($ticket->fields['status'], $ticket->getClosedStatusArray())) {
         $canupdate = false;
     }
     $showuserlink = 0;
     if (Session::haveRight('user', 'r')) {
         $showuserlink = 1;
     }
     if (!$options['template_preview']) {
         $ticket->showTabs($options);
     } else {
         // Add all values to fields of tickets for template preview
         foreach ($values as $key => $val) {
             if (!isset($ticket->fields[$key])) {
                 $ticket->fields[$key] = $val;
             }
         }
     }
     // In percent
     $colsize1 = '13';
     $colsize2 = '29';
     $colsize3 = '13';
     $colsize4 = '45';
     $canupdate_descr = $canupdate || $ticket->fields['status'] == Ticket::INCOMING && $ticket->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID()) && $ticket->numberOfFollowups() == 0 && $ticket->numberOfTasks() == 0;
     if (!$options['template_preview']) {
         echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>";
     }
     echo "<div class='spaced' id='tabsbody'>";
     echo "<table class='tab_cadre_fixe' id='mainformtable'>";
     // Optional line
     $ismultientities = Session::isMultiEntitiesMode();
     echo "<tr class='headerRow'>";
     echo "<th colspan='4'>";
     if ($ID) {
         $text = sprintf(__('%1$s - %2$s'), $ticket->getTypeName(1), sprintf(__('%1$s: %2$s'), __('ID'), $ID));
         if ($ismultientities) {
             $text = sprintf(__('%1$s (%2$s)'), $text, Dropdown::getDropdownName('glpi_entities', $ticket->fields['entities_id']));
         }
         echo $text;
     } else {
         if ($ismultientities) {
             printf(__('The ticket will be added in the entity %s'), Dropdown::getDropdownName("glpi_entities", $ticket->fields['entities_id']));
         } else {
             _e('New ticket');
         }
     }
     echo "</th></tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th width='{$colsize1}%'>";
     echo $tt->getBeginHiddenFieldText('date');
     if (!$ID) {
         printf(__('%1$s%2$s'), __('Opening date'), $tt->getMandatoryMark('date'));
     } else {
         _e('Opening date');
     }
     echo $tt->getEndHiddenFieldText('date');
     echo "</th>";
     echo "<td width='{$colsize2}%'>";
     echo $tt->getBeginHiddenFieldValue('date');
     $date = $ticket->fields["date"];
     if ($canupdate) {
         Html::showDateTimeFormItem("date", $date, 1, false);
     } else {
         echo Html::convDateTime($date);
     }
     echo $tt->getEndHiddenFieldValue('date', $ticket);
     echo "</td>";
     // SLA
     echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('due_date');
     if (!$ID) {
         printf(__('%1$s%2$s'), __('Due date'), $tt->getMandatoryMark('due_date'));
     } else {
         _e('Due date');
     }
     echo $tt->getEndHiddenFieldText('due_date');
     echo "</th>";
     echo "<td width='{$colsize4}%' class='nopadding'>";
     if ($ID) {
         if ($ticket->fields["slas_id"] > 0) {
             echo "<table width='100%'><tr><td class='nopadding'>";
             echo Html::convDateTime($ticket->fields["due_date"]);
             echo "</td><td class='b'>" . __('SLA') . "</td>";
             echo "<td class='nopadding'>";
             echo Dropdown::getDropdownName("glpi_slas", $ticket->fields["slas_id"]);
             $commentsla = "";
             $slalevel = new SlaLevel();
             if ($slalevel->getFromDB($ticket->fields['slalevels_id'])) {
                 $commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span><br>';
             }
             $nextaction = new SlaLevel_Ticket();
             if ($nextaction->getFromDBForTicket($ticket->fields["id"])) {
                 $commentsla .= '<span class="b spaced">' . sprintf(__('Next escalation: %s'), Html::convDateTime($nextaction->fields['date'])) . '</span>';
                 if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) {
                     $commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span>';
                 }
             }
             $slaoptions = array();
             if (Session::haveRight('config', 'r')) {
                 $slaoptions['link'] = Toolbox::getItemTypeFormURL('SLA') . "?id=" . $ticket->fields["slas_id"];
             }
             Html::showToolTip($commentsla, $slaoptions);
             if ($canupdate) {
                 echo "&nbsp;<input type='submit' class='submit' name='sla_delete' value='" . _sx('button', 'Delete permanently') . "'>";
             }
             echo "</td>";
             echo "</tr></table>";
         } else {
             echo "<table><tr><td class='nopadding'>";
             echo $tt->getBeginHiddenFieldValue('due_date');
             Html::showDateTimeFormItem("due_date", $ticket->fields["due_date"], 1, true, $canupdate);
             echo $tt->getEndHiddenFieldValue('due_date', $ticket);
             echo "</td>";
             if ($canupdate) {
                 echo "<td>";
                 echo $tt->getBeginHiddenFieldText('slas_id');
                 echo "<span id='sla_action'>";
                 echo "<a class='vsubmit' " . Html::addConfirmationOnAction(array(__('The assignment of a SLA to a ticket causes the recalculation of the due date.'), __("Escalations defined in the SLA will be triggered under this new date.")), "cleanhide('sla_action');cleandisplay('sla_choice');") . ">" . __('Assign a SLA') . '</a>';
                 echo "</span>";
                 echo "<span id='sla_choice' style='display:none'>";
                 echo "<span  class='b'>" . __('SLA') . "</span>&nbsp;";
                 Sla::dropdown(array('entity' => $ticket->fields["entities_id"], 'value' => $ticket->fields["slas_id"]));
                 echo "</span>";
                 echo $tt->getEndHiddenFieldText('slas_id');
                 echo "</td>";
             }
             echo "</tr></table>";
         }
     } else {
         // New Ticket
         echo "<table><tr><td class='nopadding'>";
         if ($ticket->fields["due_date"] == 'NULL') {
             $ticket->fields["due_date"] = '';
         }
         echo $tt->getBeginHiddenFieldValue('due_date');
         Html::showDateTimeFormItem("due_date", $ticket->fields["due_date"], 1, false, $canupdate);
         echo $tt->getEndHiddenFieldValue('due_date', $ticket);
         echo "</td>";
         if ($canupdate) {
             echo "<td class='nopadding b'>" . $tt->getBeginHiddenFieldText('slas_id');
             printf(__('%1$s%2$s'), __('SLA'), $tt->getMandatoryMark('slas_id'));
             echo $tt->getEndHiddenFieldText('slas_id') . "</td>";
             echo "<td class='nopadding'>" . $tt->getBeginHiddenFieldValue('slas_id');
             Sla::dropdown(array('entity' => $ticket->fields["entities_id"], 'value' => $ticket->fields["slas_id"]));
             echo $tt->getEndHiddenFieldValue('slas_id', $ticket);
             echo "</td>";
         }
         echo "</tr></table>";
     }
     echo "</td></tr>";
     if ($ID) {
         echo "<tr class='tab_bg_1'>";
         echo "<th width='{$colsize1}%'>" . __('By') . "</th>";
         echo "<td width='{$colsize2}%'>";
         if ($canupdate) {
             User::dropdown(array('name' => 'users_id_recipient', 'value' => $ticket->fields["users_id_recipient"], 'entity' => $ticket->fields["entities_id"], 'right' => 'all'));
         } else {
             echo getUserName($ticket->fields["users_id_recipient"], $showuserlink);
         }
         echo "</td>";
         echo "<th width='{$colsize3}%'>" . __('Last update') . "</th>";
         echo "<td width='{$colsize4}%'>";
         if ($ticket->fields['users_id_lastupdater'] > 0) {
             //TRANS: %1$s is the update date, %2$s is the last updater name
             printf(__('%1$s by %2$s'), Html::convDateTime($ticket->fields["date_mod"]), getUserName($ticket->fields["users_id_lastupdater"], $showuserlink));
         }
         echo "</td>";
         echo "</tr>";
     }
     if ($ID && (in_array($ticket->fields["status"], $ticket->getSolvedStatusArray()) || in_array($ticket->fields["status"], $ticket->getClosedStatusArray()))) {
         echo "<tr class='tab_bg_1'>";
         echo "<th width='{$colsize1}%'>" . __('Resolution date') . "</th>";
         echo "<td width='{$colsize2}%'>";
         Html::showDateTimeFormItem("solvedate", $ticket->fields["solvedate"], 1, false, $canupdate);
         echo "</td>";
         if (in_array($ticket->fields["status"], $ticket->getClosedStatusArray())) {
             echo "<th width='{$colsize3}%'>" . __('Close date') . "</th>";
             echo "<td width='{$colsize4}%'>";
             Html::showDateTimeFormItem("closedate", $ticket->fields["closedate"], 1, false, $canupdate);
             echo "</td>";
         } else {
             echo "<td colspan='2'>&nbsp;</td>";
         }
         echo "</tr>";
     }
     if ($ID) {
         echo "</table>";
         echo "<table  class='tab_cadre_fixe' id='mainformtable2'>";
     }
     echo "<tr class='tab_bg_1'>";
     echo "<th width='{$colsize1}%'>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</th>";
     echo "<td width='{$colsize2}%'>";
     // Permit to set type when creating ticket without update right
     if ($canupdate || !$ID) {
         $opt = array('value' => $ticket->fields["type"]);
         /// Auto submit to load template
         if (!$ID) {
             $opt['on_change'] = 'submit()';
         }
         $rand = Ticket::dropdownType('type', $opt);
         if ($ID) {
             $params = array('type' => '__VALUE__', 'entity_restrict' => $ticket->fields['entities_id'], 'value' => $ticket->fields['itilcategories_id'], 'currenttype' => $ticket->fields['type']);
             Ajax::updateItemOnSelectEvent("dropdown_type{$rand}", "show_category_by_type", $CFG_GLPI["root_doc"] . "/ajax/dropdownTicketCategories.php", $params);
         }
     } else {
         echo Ticket::getTicketTypeName($ticket->fields["type"]);
     }
     echo "</td>";
     echo "<th width='{$colsize3}%'>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</th>";
     echo "<td width='{$colsize4}%'>";
     // Permit to set category when creating ticket without update right
     if ($canupdate || !$ID || $canupdate_descr) {
         $opt = array('value' => $ticket->fields["itilcategories_id"], 'entity' => $ticket->fields["entities_id"]);
         if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
             $opt['condition'] = "`is_helpdeskvisible`='1' AND ";
         } else {
             $opt['condition'] = '';
         }
         /// Auto submit to load template
         if (!$ID) {
             $opt['on_change'] = 'submit()';
         }
         /// if category mandatory, no empty choice
         /// no empty choice is default value set on ticket creation, else yes
         if (($ID || $values['itilcategories_id']) && $tt->isMandatoryField("itilcategories_id") && $ticket->fields["itilcategories_id"] > 0) {
             $opt['display_emptychoice'] = false;
         }
         switch ($ticket->fields["type"]) {
             case Ticket::INCIDENT_TYPE:
                 $opt['condition'] .= "`is_incident`='1'";
                 break;
             case Ticket::DEMAND_TYPE:
                 $opt['condition'] .= "`is_request`='1'";
                 break;
             default:
                 break;
         }
         echo "<span id='show_category_by_type'>";
         ITILCategory::dropdown($opt);
         echo "</span>";
     } else {
         echo Dropdown::getDropdownName("glpi_itilcategories", $ticket->fields["itilcategories_id"]);
     }
     echo "</td>";
     echo "</tr>";
     if (!$ID) {
         echo "</table>";
         $ticket->showActorsPartForm($ID, $values);
         echo "<table class='tab_cadre_fixe' id='mainformtable3'>";
     }
     echo "<tr class='tab_bg_1'>";
     echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('status');
     printf(__('%1$s%2$s'), __('Status'), $tt->getMandatoryMark('status'));
     echo $tt->getEndHiddenFieldText('status') . "</th>";
     echo "<td width='{$colsize2}%'>";
     echo $tt->getBeginHiddenFieldValue('status');
     if ($canstatus) {
         Ticket::dropdownStatus(array('value' => $ticket->fields["status"], 'showtype' => 'allowed'));
     } else {
         echo Ticket::getStatus($ticket->fields["status"]);
     }
     echo $tt->getEndHiddenFieldValue('status', $ticket);
     echo "</td>";
     echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('requesttypes_id');
     printf(__('%1$s%2$s'), __('Request source'), $tt->getMandatoryMark('requesttypes_id'));
     echo $tt->getEndHiddenFieldText('requesttypes_id') . "</th>";
     echo "<td width='{$colsize4}%'>";
     echo $tt->getBeginHiddenFieldValue('requesttypes_id');
     if ($canupdate) {
         RequestType::dropdown(array('value' => $ticket->fields["requesttypes_id"]));
     } else {
         echo Dropdown::getDropdownName('glpi_requesttypes', $ticket->fields["requesttypes_id"]);
     }
     echo $tt->getEndHiddenFieldValue('requesttypes_id', $ticket);
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th>" . $tt->getBeginHiddenFieldText('urgency');
     printf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency'));
     echo $tt->getEndHiddenFieldText('urgency') . "</th>";
     echo "<td>";
     if ($canupdate && $canpriority || !$ID || $canupdate_descr) {
         // Only change during creation OR when allowed to change priority OR when user is the creator
         echo $tt->getBeginHiddenFieldValue('urgency');
         $idurgency = Ticket::dropdownUrgency(array('value' => $ticket->fields["urgency"]));
         echo $tt->getEndHiddenFieldValue('urgency', $ticket);
     } else {
         $idurgency = "value_urgency" . mt_rand();
         echo "<input id='{$idurgency}' type='hidden' name='urgency' value='" . $ticket->fields["urgency"] . "'>";
         echo Ticket::getUrgencyName($ticket->fields["urgency"]);
     }
     echo "</td>";
     // Display validation state
     echo "<th>";
     if (!$ID) {
         echo $tt->getBeginHiddenFieldText('_add_validation');
         printf(__('%1$s%2$s'), __('Approval request'), $tt->getMandatoryMark('_add_validation'));
         echo $tt->getEndHiddenFieldText('_add_validation');
     } else {
         echo $tt->getBeginHiddenFieldText('global_validation');
         _e('Approval');
         echo $tt->getEndHiddenFieldText('global_validation');
     }
     echo "</th>";
     echo "<td>";
     if (!$ID) {
         echo $tt->getBeginHiddenFieldValue('_add_validation');
         $validation_right = '';
         if ($values['type'] == Ticket::INCIDENT_TYPE && Session::haveRight('create_incident_validation', 1)) {
             $validation_right = 'validate_incident';
         }
         if ($values['type'] == Ticket::DEMAND_TYPE && Session::haveRight('create_request_validation', 1)) {
             $validation_right = 'validate_request';
         }
         if (!empty($validation_right)) {
             User::dropdown(array('name' => "_add_validation", 'entity' => $ticket->fields['entities_id'], 'right' => $validation_right, 'value' => $values['_add_validation']));
         }
         echo $tt->getEndHiddenFieldValue('_add_validation', $ticket);
         if ($tt->isPredefinedField('global_validation')) {
             echo "<input type='hidden' name='global_validation' value='" . $tt->predefined['global_validation'] . "'>";
         }
     } else {
         echo $tt->getBeginHiddenFieldValue('global_validation');
         if ($canupdate) {
             TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $ticket->fields['global_validation']));
         } else {
             echo TicketValidation::getStatus($ticket->fields['global_validation']);
         }
         echo $tt->getEndHiddenFieldValue('global_validation', $ticket);
     }
     echo "</td></tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th>" . $tt->getBeginHiddenFieldText('impact');
     printf(__('%1$s%2$s'), __('Impact'), $tt->getMandatoryMark('impact'));
     echo $tt->getEndHiddenFieldText('impact') . "</th>";
     echo "<td>";
     echo $tt->getBeginHiddenFieldValue('impact');
     if ($canupdate) {
         $idimpact = Ticket::dropdownImpact(array('value' => $ticket->fields["impact"]));
     } else {
         $idimpact = "value_impact" . mt_rand();
         echo "<input id='{$idimpact}' type='hidden' name='impact' value='" . $ticket->fields["impact"] . "'>";
         echo Ticket::getImpactName($ticket->fields["impact"]);
     }
     echo $tt->getEndHiddenFieldValue('impact', $ticket);
     echo "</td>";
     echo "<th rowspan='2'>" . $tt->getBeginHiddenFieldText('itemtype');
     printf(__('%1$s%2$s'), __('Associated element'), $tt->getMandatoryMark('itemtype'));
     if ($ID && $canupdate) {
         echo "&nbsp;<img title='" . __s('Update') . "' alt='" . __s('Update') . "'\n                      onClick=\"Ext.get('tickethardwareselection{$ID}').setDisplayed('block')\"\n                      class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/showselect.png'>";
     }
     echo $tt->getEndHiddenFieldText('itemtype');
     echo "</th>";
     echo "<td rowspan='2'>";
     echo $tt->getBeginHiddenFieldValue('itemtype');
     // Select hardware on creation or if have update right
     if ($canupdate || !$ID || $canupdate_descr) {
         if ($ID) {
             if ($ticket->fields['itemtype'] && ($item = getItemForItemtype($ticket->fields['itemtype'])) && $ticket->fields["items_id"]) {
                 if ($item->can($ticket->fields["items_id"], 'r')) {
                     printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getLink(array('comments' => true)));
                 } else {
                     printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID());
                 }
             }
         }
         $dev_user_id = 0;
         $dev_itemtype = $ticket->fields["itemtype"];
         $dev_items_id = $ticket->fields["items_id"];
         if (!$ID) {
             $dev_user_id = $values['_users_id_requester'];
             $dev_itemtype = $values["itemtype"];
             $dev_items_id = $values["items_id"];
         } else {
             if (isset($ticket->users[CommonITILActor::REQUESTER]) && count($ticket->users[CommonITILActor::REQUESTER]) == 1) {
                 foreach ($ticket->users[CommonITILActor::REQUESTER] as $user_id_single) {
                     $dev_user_id = $user_id_single['users_id'];
                 }
             }
         }
         if ($ID) {
             echo "<div id='tickethardwareselection{$ID}' style='display:none'>";
         }
         if ($dev_user_id > 0) {
             Ticket::dropdownMyDevices($dev_user_id, $ticket->fields["entities_id"], $dev_itemtype, $dev_items_id);
         }
         Ticket::dropdownAllDevices("itemtype", $dev_itemtype, $dev_items_id, 1, $dev_user_id, $ticket->fields["entities_id"]);
         if ($ID) {
             echo "</div>";
         }
         echo "<span id='item_ticket_selection_information'></span>";
     } else {
         if ($ID && $ticket->fields['itemtype'] && ($item = getItemForItemtype($ticket->fields['itemtype']))) {
             $item->getFromDB($ticket->fields['items_id']);
             printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID());
         } else {
             _e('General');
         }
     }
     echo $tt->getEndHiddenFieldValue('itemtype', $ticket);
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th>" . sprintf(__('%1$s%2$s'), __('Priority'), $tt->getMandatoryMark('priority')) . "</th>";
     echo "<td>";
     $idajax = 'change_priority_' . mt_rand();
     if ($canupdate && $canpriority && !$tt->isHiddenField('priority')) {
         $idpriority = Ticket::dropdownPriority(array('value' => $ticket->fields["priority"], 'withmajor' => true));
         echo "&nbsp;<span id='{$idajax}' style='display:none'></span>";
     } else {
         $idpriority = 0;
         echo "<span id='{$idajax}'>" . Ticket::getPriorityName($ticket->fields["priority"]) . "</span>";
     }
     if ($canupdate || $canupdate_descr) {
         $params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority);
         Ajax::updateItemOnSelectEvent(array($idurgency, $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
     }
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     // Need comment right to add a followup with the actiontime
     if (!$ID && Session::haveRight("global_add_followups", "1")) {
         echo "<th>" . $tt->getBeginHiddenFieldText('actiontime');
         printf(__('%1$s%2$s'), __('Total duration'), $tt->getMandatoryMark('actiontime'));
         echo $tt->getEndHiddenFieldText('actiontime') . "</th>";
         echo "<td>";
         echo $tt->getBeginHiddenFieldValue('actiontime');
         Dropdown::showTimeStamp('actiontime', array('value' => $values['actiontime'], 'addfirstminutes' => true));
         echo $tt->getEndHiddenFieldValue('actiontime', $ticket);
         echo "</td>";
     } else {
         echo "<th></th><td></td>";
     }
     echo "<th>" . $tt->getBeginHiddenFieldText('locations_id');
     printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
     echo $tt->getEndHiddenFieldText('locations_id') . "</th>";
     echo "<td>";
     echo $tt->getBeginHiddenFieldValue('locations_id');
     if ($canupdate) {
         Location::dropdown(array('value' => $ticket->fields['locations_id'], 'entity' => $ticket->fields['entities_id']));
     } else {
         echo Dropdown::getDropdownName('glpi_locations', $ticket->fields["locations_id"]);
     }
     echo $tt->getEndHiddenFieldValue('locations_id', $ticket);
     echo "</td></tr>";
     echo "</table>";
     if ($ID) {
         $values['canupdate'] = $canupdate;
         $ticket->showActorsPartForm($ID, $values);
     }
     $view_linked_tickets = $ID || $canupdate;
     echo "<table class='tab_cadre_fixe' id='mainformtable4'>";
     echo "<tr class='tab_bg_1'>";
     echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('name');
     printf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name'));
     echo $tt->getEndHiddenFieldText('name') . "</th>";
     echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
     if (!$ID || $canupdate_descr) {
         echo $tt->getBeginHiddenFieldValue('name');
         $rand = mt_rand();
         echo "<script type='text/javascript' >\n";
         echo "function showName{$rand}() {\n";
         echo "Ext.get('name{$rand}').setDisplayed('none');";
         $params = array('maxlength' => 250, 'size' => 90, 'name' => 'name', 'data' => rawurlencode($ticket->fields["name"]));
         Ajax::updateItemJsCode("viewname{$rand}", $CFG_GLPI["root_doc"] . "/ajax/inputtext.php", $params);
         echo "}";
         echo "</script>\n";
         echo "<div id='name{$rand}' class='tracking left' onClick='showName{$rand}()'>\n";
         if (empty($ticket->fields["name"])) {
             _e('Without title');
         } else {
             echo $ticket->fields["name"];
         }
         echo "</div>\n";
         echo "<div id='viewname{$rand}'>\n";
         echo "</div>\n";
         if (!$ID) {
             echo "<script type='text/javascript' >\n\n            showName{$rand}();\n            </script>";
         }
         echo $tt->getEndHiddenFieldValue('name', $ticket);
     } else {
         if (empty($ticket->fields["name"])) {
             _e('Without title');
         } else {
             echo $ticket->fields["name"];
         }
     }
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('content');
     printf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content'));
     echo $tt->getEndHiddenFieldText('content') . "</th>";
     echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
     // * Added by plugin surveyticket
     $psTicketTemplate = new PluginSurveyticketTicketTemplate();
     $psSurvey = new PluginSurveyticketSurvey();
     $plugin_surveyticket_surveys_id = 0;
     $a_tickettemplates = current($psTicketTemplate->find("`tickettemplates_id`='" . $tt->fields['id'] . "'\n                                                      AND `type`='" . $values['type'] . "'\n                                                      AND `is_central`='1'"));
     if (isset($a_tickettemplates['plugin_surveyticket_surveys_id'])) {
         $psSurvey = new PluginSurveyticketSurvey();
         $psSurvey->getFromDB($a_tickettemplates['plugin_surveyticket_surveys_id']);
         if ($psSurvey->fields['is_active'] == 1) {
             $plugin_surveyticket_surveys_id = $a_tickettemplates['plugin_surveyticket_surveys_id'];
             $psSurvey = new PluginSurveyticketSurvey();
             $psSurvey->startSurvey($plugin_surveyticket_surveys_id);
         }
     } else {
         // End of adding by plugin
         if (!$ID || $canupdate_descr) {
             // Admin =oui on autorise la modification de la description
             echo $tt->getBeginHiddenFieldValue('content');
             $rand = mt_rand();
             echo "<script type='text/javascript' >\n";
             echo "function showDesc{$rand}() {\n";
             echo "Ext.get('desc{$rand}').setDisplayed('none');";
             $params = array('rows' => 6, 'cols' => 90, 'name' => 'content', 'data' => rawurlencode($ticket->fields["content"]));
             Ajax::updateItemJsCode("viewdesc{$rand}", $CFG_GLPI["root_doc"] . "/ajax/textarea.php", $params);
             echo "}";
             echo "</script>\n";
             echo "<div id='desc{$rand}' class='tracking' onClick='showDesc{$rand}()'>\n";
             if (!empty($ticket->fields["content"])) {
                 echo nl2br($ticket->fields["content"]);
             } else {
                 _e('Empty description');
             }
             echo "</div>\n";
             echo "<div id='viewdesc{$rand}'></div>\n";
             if (!$ID) {
                 echo "<script type='text/javascript' >\n\n            showDesc{$rand}();\n            </script>";
             }
             echo $tt->getEndHiddenFieldValue('content', $ticket);
         } else {
             echo nl2br($ticket->fields["content"]);
         }
         // * Added by plugin surveyticket
     }
     // End of adding by plugin
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     // Permit to add doc when creating a ticket
     if (!$ID) {
         echo "<th width='{$colsize1}%'>" . sprintf(__('File (%s)'), Document::getMaxUploadSize());
         echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt=\"" . __s('Help') . "\" onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000," . "height=800')\">";
         echo "&nbsp;";
         Ticket::showDocumentAddButton();
         echo "</th>";
         echo "<td width='{$colsize2}%'>";
         echo "<div id='uploadfiles'><input type='file' name='filename[]' size='20'></div></td>";
     } else {
         echo "<th colspan='2'>";
         $docnb = Document_Item::countForItem($ticket);
         echo "<a href=\"" . $ticket->getLinkURL() . "&amp;forcetab=Document_Item\$1\">";
         //TRANS: %d is the document number
         echo sprintf(_n('%d associated document', '%d associated documents', $docnb), $docnb);
         echo "</a></th>";
     }
     if ($view_linked_tickets) {
         echo "<th width='{$colsize3}%'>" . _n('Linked ticket', 'Linked tickets', 2);
         $rand_linked_ticket = mt_rand();
         if ($canupdate) {
             echo "&nbsp;";
             echo "<img onClick=\"Ext.get('linkedticket{$rand_linked_ticket}').setDisplayed('block')\"\n                   title=\"" . __s('Add') . "\" alt=\"" . __s('Add') . "\"\n                   class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/add_dropdown.png'>";
         }
         echo '</th>';
         echo "<td width='{$colsize4}%'>";
         if ($canupdate) {
             echo "<div style='display:none' id='linkedticket{$rand_linked_ticket}'>";
             Ticket_Ticket::dropdownLinks('_link[link]', isset($values["_link"]) ? $values["_link"]['link'] : '');
             printf(__('%1$s: %2$s'), __('Ticket'), __('ID'));
             echo "<input type='hidden' name='_link[tickets_id_1]' value='{$ID}'>\n";
             echo "<input type='text' name='_link[tickets_id_2]'\n                   value='" . (isset($values["_link"]) ? $values["_link"]['tickets_id_2'] : '') . "'\n                   size='10'>\n";
             echo "&nbsp;";
             echo "</div>";
             if (isset($values["_link"]) && !empty($values["_link"]['tickets_id_2'])) {
                 echo "<script language='javascript'>Ext.get('linkedticket{$rand_linked_ticket}').\n                      setDisplayed('block');</script>";
             }
         }
         Ticket_Ticket::displayLinkedTicketsTo($ID);
         echo "</td>";
     } else {
         echo "<td></td>";
     }
     echo "</tr>";
     if ((!$ID || $canupdate || $canupdate_descr || Session::haveRight("assign_ticket", "1") || Session::haveRight("steal_ticket", "1")) && !$options['template_preview']) {
         echo "<tr class='tab_bg_1'>";
         if ($ID) {
             if (Session::haveRight('delete_ticket', 1)) {
                 echo "<td class='tab_bg_2 center' colspan='2'>";
                 if ($ticket->fields["is_deleted"] == 1) {
                     echo "<input type='submit' class='submit' name='restore' value='" . _sx('button', 'Restore') . "'></td>";
                 } else {
                     echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'></td>";
                 }
                 echo "<td class='tab_bg_2 center' colspan='2'>";
                 if ($ticket->fields["is_deleted"] == 1) {
                     echo "<input type='submit' class='submit' name='purge' value='" . _sx('button', 'Delete permanently') . "' " . Html::addConfirmationOnAction(__('Confirm the final deletion?')) . ">";
                 } else {
                     echo "<input type='submit' class='submit' name='delete' value='" . _sx('button', 'Put in dustbin') . "'></td>";
                 }
             } else {
                 echo "<td class='tab_bg_2 center' colspan='4'>";
                 echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'>";
             }
             echo "<input type='hidden' name='_read_date_mod' value='" . $ticket->getField('date_mod') . "'>";
         } else {
             echo "<td class='tab_bg_2 center' colspan='4'>";
             echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
             if ($tt->isField('id') && $tt->fields['id'] > 0) {
                 echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
                 echo "<input type='hidden' name='_predefined_fields'\n                      value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
             }
         }
     }
     echo "</table>";
     echo "<input type='hidden' name='id' value='{$ID}'>";
     echo "</div>";
     if (!$options['template_preview']) {
         Html::closeForm();
         $ticket->addDivForTabs();
     }
     return true;
 }
 /**
  * Return a value associated with a pattern associated to a criteria to compare it
  *
  * @param $condition condition used
  * @param $initValue the pattern
  **/
 function getValueToMatch($condition, &$initValue)
 {
     global $LANG;
     $type = $this->getType();
     if (!empty($type) && ($condition != Rule::PATTERN_IS && $condition != Rule::PATTERN_IS_NOT)) {
         switch ($this->getType()) {
             case "dropdown":
                 return Dropdown::getDropdownName($this->getTable(), $initValue);
             case "dropdown_users":
                 return getUserName($initValue);
             case "dropdown_tracking_itemtype":
                 if (class_exists($initValue)) {
                     $item = new $initValue();
                     return $item->getTypeName();
                 } else {
                     if (empty($initValue)) {
                         return $LANG['help'][30];
                     }
                 }
                 break;
             case "dropdown_urgency":
                 return Ticket::getUrgencyName($initValue);
             case "dropdown_impact":
                 return Ticket::getImpactName($initValue);
             case "dropdown_priority":
                 return Ticket::getPriorityName($initValue);
             case "dropdown_tickettype":
                 return Ticket::getTicketTypeName($initValue);
         }
     }
     return $initValue;
 }
 function showTicketTemplate($items_id)
 {
     global $CFG_GLPI;
     $ticketTemplate = new TicketTemplate();
     echo "<form method='post' name='form_addquestion' action='" . $CFG_GLPI['root_doc'] . "/plugins/surveyticket/front/tickettemplate.form.php'>";
     echo "<table class='tab_cadre' width='700'>";
     echo "<tr class='tab_bg_1'>";
     echo "<td>" . __('Ticket template') . "&nbsp;:</td>";
     echo "<td>";
     $a_used = array();
     Dropdown::show("TicketTemplate", array("name" => "tickettemplates_id", "used" => $a_used));
     echo "</td>";
     echo "<td>" . __('Type') . "&nbsp;:</td>";
     echo "<td>";
     Ticket::dropdownType("type");
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<td>" . __('Simplified interface') . "&nbsp;:</td>";
     echo "<td>";
     Dropdown::showYesNo("is_helpdesk");
     echo "</td>";
     echo "<td>" . __('Standard interface') . "&nbsp;:</td>";
     echo "<td>";
     Dropdown::showYesNo("is_central");
     echo "</td>";
     echo "</tr>";
     echo "<tr>";
     echo "<td class='tab_bg_2 top' colspan='4'>";
     echo "<input type='hidden' name='plugin_surveyticket_surveys_id' value='" . $items_id . "'>";
     echo "<div class='center'>";
     echo "<input type='submit' name='add' value=\"" . __('Add') . "\" class='submit'>";
     echo "</div></td></tr>";
     echo "</table>";
     Html::closeForm();
     // list templates
     echo "<table class='tab_cadre_fixe'>";
     echo "<tr class='tab_bg_1'>";
     echo "<th>";
     echo __('Ticket template');
     echo "</th>";
     echo "<th>";
     echo __('Type');
     echo "</th>";
     echo "<th>";
     echo __('Simplified interface');
     echo "</th>";
     echo "<th>";
     echo __('Standard interface');
     echo "</th>";
     echo "<th>";
     echo "</th>";
     echo "</tr>";
     $_tickettempaltes = $this->find("`plugin_surveyticket_surveys_id`='" . $items_id . "'");
     foreach ($_tickettempaltes as $data) {
         echo "<tr class='tab_bg_1'>";
         echo "<td>";
         $ticketTemplate->getFromDB($data['tickettemplates_id']);
         echo $ticketTemplate->getLink(1);
         echo "</td>";
         echo "<td>";
         echo Ticket::getTicketTypeName($data['type']);
         echo "</td>";
         echo "<td>";
         echo Dropdown::getYesNo($data['is_helpdesk']);
         echo "</td>";
         echo "<td>";
         echo Dropdown::getYesNo($data['is_central']);
         echo "</td>";
         echo "<td align='center'>";
         echo "<form method='post' name='form_delettickettemplate' action='" . $CFG_GLPI['root_doc'] . "/plugins/surveyticket/front/tickettemplate.form.php'>";
         echo "<input type='hidden' name='id' value='" . $data['id'] . "'>";
         echo "<input type='submit' name='delete' value=\"" . _sx('button', 'Delete permanently') . "\" class='submit'>";
         Html::closeForm();
         echo "</td>";
         echo "</tr>";
     }
     echo "</table>";
 }
                if ($status1 == "2") {
                    $status1 = "assign";
                }
                if ($status1 == "3") {
                    $status1 = "plan";
                }
                if ($status1 == "4") {
                    $status1 = "waiting";
                }
                if ($status1 == "5") {
                    $status1 = "solved";
                }
                if ($status1 == "6") {
                    $status1 = "closed";
                }
                $type = Ticket::getTicketTypeName($row['type']);
                if ($satisfacao != '' || $satisfacao > 0) {
                    $query_satc = "SELECT `glpi_ticketsatisfactions`.satisfaction AS sat,  avg( glpi_ticketsatisfactions.satisfaction ) AS sat1\n\t\tFROM `glpi_ticketsatisfactions`\n\t\tWHERE glpi_ticketsatisfactions.tickets_id = " . $row['id'] . " ";
                    $result_satc = $DB->query($query_satc);
                    $satc = $DB->fetch_assoc($result_satc);
                    $satc1 = $satc['sat'];
                    $nota1 = round($satc1['sat1'] / 5 * 100, 1);
                    echo "\n\t\t<tr>\n\t\t<td style='vertical-align:middle; text-align:center;'><a href=" . $CFG_GLPI['url_base'] . "/front/ticket.form.php?id=" . $row['id'] . " target=_blank >" . $row['id'] . "</a></td>\n\t\t<td style='vertical-align:middle;'><img src=" . $CFG_GLPI['url_base'] . "/pics/" . $status1 . ".png title='" . Ticket::getStatus($row['status']) . "' style=' cursor: pointer; cursor: hand;'/>&nbsp; " . Ticket::getStatus($row['status']) . " </td>\n\t\t<td style='vertical-align:middle;'> " . $type . " </td>\n\t\t<td style='vertical-align:middle;'> " . substr($row['name'], 0, 75) . " </td>\n\t\t<td style='vertical-align:middle; text-align:center;'> " . conv_data_hora($row['date']) . " </td>\n\t\t<td style='vertical-align:middle; text-align:center;'> " . conv_data_hora($row['closedate']) . " </td>\n\t\t<td style='vertical-align:middle; text-align:center;'> " . time_ext($row['time']) . "</td>\n\t\t<td style='vertical-align:middle;'> <img src='../img/s" . $satc1 . ".png' alt='" . $nota1 . " %' title='" . $nota1 . " %'> </td>\n\t\t</tr>";
                } else {
                    echo "\n\t\t<tr>\n\t\t<td style='vertical-align:middle; text-align:center;'><a href=" . $CFG_GLPI['url_base'] . "/front/ticket.form.php?id=" . $row['id'] . " target=_blank >" . $row['id'] . "</a></td>\n\t\t<td style='vertical-align:middle;'><img src=" . $CFG_GLPI['url_base'] . "/pics/" . $status1 . ".png title='" . Ticket::getStatus($row['status']) . "' style=' cursor: pointer; cursor: hand;'/>&nbsp; " . Ticket::getStatus($row['status']) . " </td>\n\t\t<td style='vertical-align:middle;'> " . $type . " </td>\n\t\t<td style='vertical-align:middle;'> " . substr($row['name'], 0, 75) . " </td>\n\t\t<td style='vertical-align:middle; text-align:center;'> " . conv_data_hora($row['date']) . " </td>\n\t\t<td style='vertical-align:middle; text-align:center;'> " . conv_data_hora($row['closedate']) . " </td>\n\t\t<td style='vertical-align:middle; text-align:center;'> " . time_ext($row['time']) . "</td>\n\t\t</tr>";
                }
            }
            echo "</tbody>\n\t\t</table>\n\t\t</div>";
            ?>

<script type="text/javascript" charset="utf-8">
示例#10
0
 /**
  * Generic Function to display Items
  *
  * @param $itemtype item type
  * @param $ID ID of the SEARCH_OPTION item
  * @param $data array containing data results
  * @param $num item num in the request
  * @param $meta is a meta item ?
  *
  * @return string to print
  **/
 static function giveItem($itemtype, $ID, $data, $num, $meta = 0)
 {
     global $CFG_GLPI, $LANG;
     $searchopt =& self::getOptions($itemtype);
     if (isset($CFG_GLPI["union_search_type"][$itemtype]) && $CFG_GLPI["union_search_type"][$itemtype] == $searchopt[$ID]["table"]) {
         return self::giveItem($data["TYPE"], $ID, $data, $num, $meta);
     }
     // Plugin can override core definition for its type
     if ($plug = isPluginItemType($itemtype)) {
         $function = 'plugin_' . $plug['plugin'] . '_giveItem';
         if (function_exists($function)) {
             $out = $function($itemtype, $ID, $data, $num);
             if (!empty($out)) {
                 return $out;
             }
         }
     }
     $NAME = "ITEM_";
     if ($meta) {
         $NAME = "META_";
     }
     $table = $searchopt[$ID]["table"];
     $field = $searchopt[$ID]["field"];
     $linkfield = $searchopt[$ID]["linkfield"];
     switch ($table . '.' . $field) {
         case "glpi_users.name":
             // USER search case
             if ($itemtype != 'User' && isset($searchopt[$ID]["forcegroupby"]) && $searchopt[$ID]["forcegroupby"]) {
                 $out = "";
                 $split = explode("\$\$\$\$", $data[$NAME . $num]);
                 $count_display = 0;
                 $added = array();
                 for ($k = 0; $k < count($split); $k++) {
                     if ($split[$k] > 0) {
                         if ($count_display) {
                             $out .= "<br>";
                         }
                         $count_display++;
                         if ($itemtype == 'Ticket') {
                             $userdata = getUserName($split[$k], 2);
                             $out .= $userdata['name'] . "&nbsp;" . showToolTip($userdata["comment"], array('link' => $userdata["link"], 'display' => false));
                         } else {
                             $out .= getUserName($split[$k], 1);
                         }
                     }
                 }
                 // Manage alternative_email for tickets_users
                 if ($itemtype == 'Ticket' && isset($data[$NAME . $num . '_2'])) {
                     $split = explode("\$\$\$\$", $data[$NAME . $num . '_2']);
                     for ($k = 0; $k < count($split); $k++) {
                         $split2 = explode(" ", $split[$k]);
                         if (count($split2) == 2 && $split2[0] == 0 && !empty($split2[1])) {
                             if ($count_display) {
                                 $out .= "<br>";
                             }
                             $count_display++;
                             $out .= "<a href='mailto:" . $split2[1] . "'>" . $split2[1] . "</a>";
                         }
                     }
                 }
                 return $out;
             }
             if ($itemtype != 'User') {
                 $toadd = '';
                 if ($itemtype == 'Ticket' && $data[$NAME . $num . "_3"] > 0) {
                     $userdata = getUserName($data[$NAME . $num . "_3"], 2);
                     $toadd = "&nbsp;" . showToolTip($userdata["comment"], array('link' => $userdata["link"], 'display' => false));
                 }
                 return formatUserName($data[$NAME . $num . "_3"], $data[$NAME . $num], $data[$NAME . $num . "_2"], $data[$NAME . $num . "_4"], 1) . $toadd;
             }
             break;
         case "glpi_profiles.interface":
             return Profile::getInterfaceName($data[$NAME . $num]);
         case "glpi_profiles.name":
             if ($itemtype == 'User' && $ID == 20) {
                 $out = "";
                 $split = explode("\$\$\$\$", $data[$NAME . $num]);
                 $split2 = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
                 $split3 = explode("\$\$\$\$", $data[$NAME . $num . "_3"]);
                 $count_display = 0;
                 $added = array();
                 for ($k = 0; $k < count($split); $k++) {
                     if (strlen(trim($split[$k])) > 0) {
                         $text = $split[$k] . " - " . Dropdown::getDropdownName('glpi_entities', $split2[$k]);
                         if ($split3[$k]) {
                             $text .= " (R)";
                         }
                         if (!in_array($text, $added)) {
                             if ($count_display) {
                                 $out .= "<br>";
                             }
                             $count_display++;
                             $out .= $text;
                             $added[] = $text;
                         }
                     }
                 }
                 return $out;
             }
             break;
         case "glpi_complete_entities.completename":
             if ($itemtype == 'User') {
                 $out = "";
                 $split = explode("\$\$\$\$", $data[$NAME . $num]);
                 $split2 = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
                 $split3 = explode("\$\$\$\$", $data[$NAME . $num . "_3"]);
                 $added = array();
                 $count_display = 0;
                 for ($k = 0; $k < count($split); $k++) {
                     if (strlen(trim($split[$k])) > 0) {
                         $text = $split[$k] . " - " . Dropdown::getDropdownName('glpi_profiles', $split2[$k]);
                         if ($split3[$k]) {
                             $text .= " (R)";
                         }
                         if (!in_array($text, $added)) {
                             if ($count_display) {
                                 $out .= "<br>";
                             }
                             $count_display++;
                             $out .= $text;
                             $added[] = $text;
                         }
                     }
                 }
                 return $out;
             }
             break;
         case "glpi_entities.completename":
             if ($data[$NAME . $num . "_2"] == 0) {
                 // Set name for Root entity
                 $data[$NAME . $num] = $LANG['entity'][2];
             }
             break;
         case "glpi_documenttypes.icon":
             if (!empty($data[$NAME . $num])) {
                 return "<img class='middle' alt='' src='" . $CFG_GLPI["typedoc_icon_dir"] . "/" . $data[$NAME . $num] . "'>";
             }
             return "&nbsp;";
         case "glpi_documents.filename":
             $doc = new Document();
             if ($doc->getFromDB($data['id'])) {
                 return $doc->getDownloadLink();
             }
             return NOT_AVAILABLE;
         case "glpi_deviceharddrives.specificity":
         case "glpi_devicememories.specificity":
         case "glpi_deviceprocessors.specificity":
             return $data[$NAME . $num];
         case "glpi_networkports.mac":
             $out = "";
             if ($itemtype == 'Computer') {
                 $displayed = array();
                 if (!empty($data[$NAME . $num . "_2"])) {
                     $split = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
                     $count_display = 0;
                     for ($k = 0; $k < count($split); $k++) {
                         $lowstr = utf8_strtolower($split[$k]);
                         if (strlen(trim($split[$k])) > 0 && !in_array($lowstr, $displayed)) {
                             if ($count_display) {
                                 $out .= "<br>";
                             }
                             $count_display++;
                             $out .= $split[$k];
                             $displayed[] = $lowstr;
                         }
                     }
                     if (!empty($data[$NAME . $num])) {
                         $out .= "<br>";
                     }
                 }
                 if (!empty($data[$NAME . $num])) {
                     $split = explode("\$\$\$\$", $data[$NAME . $num]);
                     $count_display = 0;
                     for ($k = 0; $k < count($split); $k++) {
                         $lowstr = utf8_strtolower($split[$k]);
                         if (strlen(trim($split[$k])) > 0 && !in_array($lowstr, $displayed)) {
                             if ($count_display) {
                                 $out .= "<br>";
                             }
                             $count_display++;
                             $out .= $split[$k];
                             $displayed[] = $lowstr;
                         }
                     }
                 }
                 return $out;
             }
             break;
         case "glpi_contracts.duration":
         case "glpi_contracts.notice":
         case "glpi_contracts.periodicity":
         case "glpi_contracts.billing":
             if (!empty($data[$NAME . $num])) {
                 $split = explode('$$$$', $data[$NAME . $num]);
                 $output = "";
                 foreach ($split as $duration) {
                     $output .= (empty($output) ? '' : '<br>') . $duration . " " . $LANG['financial'][57];
                 }
                 return $output;
             }
             return "&nbsp;";
         case "glpi_contracts.renewal":
             return Contract::getContractRenewalName($data[$NAME . $num]);
         case "glpi_infocoms.sink_time":
             if (!empty($data[$NAME . $num])) {
                 $split = explode("\$\$\$\$", $data[$NAME . $num]);
                 $out = '';
                 foreach ($split as $val) {
                     $out .= empty($out) ? '' : '<br>';
                     if ($val > 0) {
                         $out .= $val . " " . $LANG['financial'][9];
                     }
                 }
                 return $out;
             }
             return "&nbsp;";
         case "glpi_infocoms.warranty_duration":
             if (!empty($data[$NAME . $num])) {
                 $split = explode("\$\$\$\$", $data[$NAME . $num]);
                 $out = '';
                 foreach ($split as $val) {
                     $out .= empty($out) ? '' : '<br>';
                     if ($val > 0) {
                         $out .= $val . " " . $LANG['financial'][57];
                     }
                     if ($val < 0) {
                         $out .= $LANG['financial'][2];
                     }
                 }
                 return $out;
             }
             return "&nbsp;";
         case "glpi_infocoms.sink_type":
             $split = explode("\$\$\$\$", $data[$NAME . $num]);
             $out = '';
             foreach ($split as $val) {
                 $out .= (empty($out) ? '' : '<br>') . Infocom::getAmortTypeName($val);
             }
             return $out;
         case "glpi_infocoms.alert":
             if ($data[$NAME . $num] == pow(2, Alert::END)) {
                 return $LANG['financial'][80];
             }
             return "";
         case "glpi_contracts.alert":
             switch ($data[$NAME . $num]) {
                 case pow(2, Alert::END):
                     return $LANG['buttons'][32];
                 case pow(2, Alert::NOTICE):
                     return $LANG['financial'][10];
                 case pow(2, Alert::END) + pow(2, Alert::NOTICE):
                     return $LANG['buttons'][32] . " + " . $LANG['financial'][10];
             }
             return "";
         case "glpi_tickets_tickets.tickets_id_1":
             $out = "";
             $split = explode("\$\$\$\$", $data[$NAME . $num]);
             $split2 = explode("\$\$\$\$", $data[$NAME . $num . "_2"]);
             $displayed = array();
             for ($k = 0; $k < count($split); $k++) {
                 $linkid = $split[$k] == $data['id'] ? $split2[$k] : $split[$k];
                 if ($linkid > 0 && !isset($displayed[$linkid])) {
                     $text = $linkid . " - " . Dropdown::getDropdownName('glpi_tickets', $linkid);
                     if (count($displayed)) {
                         $out .= "<br>";
                     }
                     $displayed[$linkid] = $linkid;
                     $out .= $text;
                 }
             }
             return $out;
         case "glpi_tickets.count":
             if ($data[$NAME . $num] > 0 && haveRight("show_all_ticket", "1")) {
                 if ($itemtype == 'User') {
                     $options['field'][0] = 4;
                     $options['searchtype'][0] = 'equals';
                     $options['contains'][0] = $data['id'];
                     $options['link'][0] = 'AND';
                     $options['field'][1] = 22;
                     $options['searchtype'][1] = 'equals';
                     $options['contains'][1] = $data['id'];
                     $options['link'][1] = 'OR';
                     $options['field'][2] = 5;
                     $options['searchtype'][2] = 'equals';
                     $options['contains'][2] = $data['id'];
                     $options['link'][2] = 'OR';
                 } else {
                     $options['field'][0] = 12;
                     $options['searchtype'][0] = 'equals';
                     $options['contains'][0] = 'all';
                     $options['link'][0] = 'AND';
                     $options['itemtype2'][0] = $itemtype;
                     $options['field2'][0] = self::getOptionNumber($itemtype, 'name');
                     $options['searchtype2'][0] = 'equals';
                     $options['contains2'][0] = $data['id'];
                     $options['link2'][0] = 'AND';
                 }
                 $options['reset'] = 'reset';
                 $out = "<a id='ticket{$itemtype}" . $data['id'] . "' ";
                 $out .= "href=\"" . $CFG_GLPI["root_doc"] . "/front/ticket.php?" . append_params($options, '&amp;') . "\">";
                 $out .= $data[$NAME . $num] . "</a>";
             } else {
                 $out = $data[$NAME . $num];
             }
             return $out;
         case "glpi_softwarelicenses.number":
             if ($data[$NAME . $num . "_2"] == -1) {
                 return $LANG['software'][4];
             }
             if (empty($data[$NAME . $num])) {
                 return 0;
             }
             return $data[$NAME . $num];
         case "glpi_auth_tables.name":
             return Auth::getMethodName($data[$NAME . $num], $data[$NAME . $num . "_2"], 1, $data[$NAME . $num . "_3"] . $data[$NAME . $num . "_4"]);
         case "glpi_reservationitems.comment":
             if (empty($data[$NAME . $num])) {
                 return "<a title=\"" . $LANG['reservation'][22] . "\"\n                        href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.form.php?id=" . $data["refID"] . "' >" . $LANG['common'][49] . "</a>";
             }
             return "<a title=\"" . $LANG['reservation'][22] . "\"\n                     href='" . $CFG_GLPI["root_doc"] . "/front/reservationitem.form.php?id=" . $data['refID'] . "' >" . resume_text($data[$NAME . $num]) . "</a>";
         case 'glpi_notifications.mode':
             return Notification::getMode($data[$NAME . $num]);
         case 'glpi_notifications.event':
             $item = NotificationTarget::getInstanceByType($data['itemtype']);
             if ($item) {
                 $events = $item->getAllEvents();
                 return $events[$data[$NAME . $num]];
             }
             return '';
         case 'glpi_crontasks.description':
             $tmp = new CronTask();
             return $tmp->getDescription($data['id']);
         case 'glpi_crontasks.state':
             return CronTask::getStateName($data[$NAME . $num]);
         case 'glpi_crontasks.mode':
             return CronTask::getModeName($data[$NAME . $num]);
         case 'glpi_crontasks.itemtype':
             if ($plug = isPluginItemType($data[$NAME . $num])) {
                 return $plug['plugin'];
             }
             return '';
         case 'glpi_tickets.status':
             $status = Ticket::getStatus($data[$NAME . $num]);
             return "<img src=\"" . $CFG_GLPI["root_doc"] . "/pics/" . $data[$NAME . $num] . ".png\"\n                     alt=\"{$status}\" title=\"{$status}\">&nbsp;{$status}";
         case 'glpi_tickets.type':
             return Ticket::getTicketTypeName($data[$NAME . $num]);
         case 'glpi_tickets.priority':
             return Ticket::getPriorityName($data[$NAME . $num]);
         case 'glpi_tickets.urgency':
             return Ticket::getUrgencyName($data[$NAME . $num]);
         case 'glpi_tickets.impact':
             return Ticket::getImpactName($data[$NAME . $num]);
         case 'glpi_tickets.items_id':
             if (!empty($data[$NAME . $num . "_2"]) && class_exists($data[$NAME . $num . "_2"])) {
                 $item = new $data[$NAME . $num . "_2"]();
                 if ($item->getFromDB($data[$NAME . $num])) {
                     return $item->getLink(true);
                 }
             }
             return '&nbsp;';
         case 'glpi_tickets.name':
             $link = getItemTypeFormURL('Ticket');
             $out = "<a id='ticket" . $data[$NAME . $num . "_2"] . "' href=\"" . $link;
             $out .= strstr($link, '?') ? '&amp;' : '?';
             $out .= 'id=' . $data[$NAME . $num . "_2"];
             // Force solution tab if solved
             if ($data[$NAME . $num . "_4"] == 'solved') {
                 $out .= "&amp;forcetab=4";
             }
             $out .= "\">" . $data[$NAME . $num];
             if ($_SESSION["glpiis_ids_visible"] || empty($data[$NAME . $num])) {
                 $out .= " (" . $data[$NAME . $num . "_2"] . ")";
             }
             $out .= "</a>";
             $out .= showToolTip(nl2br($data[$NAME . $num . "_3"]), array('applyto' => 'ticket' . $data[$NAME . $num . "_2"], 'display' => false));
             return $out;
         case "glpi_tickets.due_date":
             // No due date in waiting status
             if ($data[$NAME . $num . '_2'] == 'waiting') {
                 $data[$NAME . $num] = "";
             }
             break;
         case 'glpi_ticketvalidations.status':
         case "glpi_tickets.global_validation":
             $split = explode("\$\$\$\$", $data[$NAME . $num]);
             $out = '';
             foreach ($split as $val) {
                 $status = TicketValidation::getStatus($val);
                 $bgcolor = TicketValidation::getStatusColor($val);
                 $out .= (empty($out) ? '' : '<br>') . "<div style=\"background-color:" . $bgcolor . ";\">" . $status . '</div>';
             }
             return $out;
         case 'glpi_ticketsatisfactions.type':
             return TicketSatisfaction::getTypeInquestName($data[$NAME . $num]);
         case 'glpi_ticketsatisfactions.satisfaction':
             return TicketSatisfaction::displaySatisfaction($data[$NAME . $num]);
         case 'glpi_notimportedemails.reason':
             return NotImportedEmail::getReason($data[$NAME . $num]);
         case 'glpi_notimportedemails.messageid':
             $clean = array('<' => '', '>' => '');
             return strtr($data[$NAME . $num], $clean);
         case 'glpi_fieldunicities.fields':
             $values = explode(',', $data[$NAME . $num]);
             $item = new $data['ITEMTYPE']();
             $message = array();
             foreach ($values as $field) {
                 $table = getTableNameForForeignKeyField($field);
                 if ($table != '') {
                     $searchOption = $item->getSearchOptionByField('field', 'name', $table);
                 } else {
                     $searchOption = $item->getSearchOptionByField('field', $field);
                 }
                 $message[] = $searchOption['name'];
             }
             return implode(',', $message);
     }
     //// Default case
     // Link with plugin tables : need to know left join structure
     if (preg_match("/^glpi_plugin_([a-z0-9]+)/", $table . '.' . $field, $matches)) {
         if (count($matches) == 2) {
             $plug = $matches[1];
             $function = 'plugin_' . $plug . '_giveItem';
             if (function_exists($function)) {
                 $out = $function($itemtype, $ID, $data, $num);
                 if (!empty($out)) {
                     return $out;
                 }
             }
         }
     }
     $unit = '';
     if (isset($searchopt[$ID]['unit'])) {
         $unit = $searchopt[$ID]['unit'];
     }
     // Preformat items
     if (isset($searchopt[$ID]["datatype"])) {
         switch ($searchopt[$ID]["datatype"]) {
             case "itemlink":
                 if (!empty($data[$NAME . $num . "_2"])) {
                     if (isset($searchopt[$ID]["itemlink_type"])) {
                         $link = getItemTypeFormURL($searchopt[$ID]["itemlink_type"]);
                     } else {
                         $link = getItemTypeFormURL($itemtype);
                     }
                     $out = "<a id='" . $itemtype . "_" . $data[$NAME . $num . "_2"] . "' href=\"" . $link;
                     $out .= strstr($link, '?') ? '&amp;' : '?';
                     $out .= 'id=' . $data[$NAME . $num . "_2"] . "\">" . $data[$NAME . $num] . $unit;
                     if ($_SESSION["glpiis_ids_visible"] || empty($data[$NAME . $num])) {
                         $out .= " (" . $data[$NAME . $num . "_2"] . ")";
                     }
                     $out .= "</a>";
                     return $out;
                 }
                 if (isset($searchopt[$ID]["itemlink_type"])) {
                     $out = "";
                     $split = explode("\$\$\$\$", $data[$NAME . $num]);
                     $count_display = 0;
                     $separate = '<br>';
                     if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
                         $separate = '<hr>';
                     }
                     for ($k = 0; $k < count($split); $k++) {
                         if (strlen(trim($split[$k])) > 0) {
                             $split2 = explode("\$\$", $split[$k]);
                             if (isset($split2[1]) && $split2[1] > 0) {
                                 if ($count_display) {
                                     $out .= $separate;
                                 }
                                 $count_display++;
                                 $page = getItemTypeFormURL($searchopt[$ID]["itemlink_type"]);
                                 $page .= strpos($page, '?') ? '&id' : '?id';
                                 $out .= "<a id='" . $searchopt[$ID]["itemlink_type"] . "_" . $data['id'] . "_" . $split2[1] . "' href='{$page}=" . $split2[1] . "'>" . $split2[0] . $unit;
                                 if ($_SESSION["glpiis_ids_visible"] || empty($split2[0])) {
                                     $out .= " (" . $split2[1] . ")";
                                 }
                                 $out .= "</a>";
                             }
                         }
                     }
                     return $out;
                 }
                 break;
             case "text":
                 $separate = '<br>';
                 if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
                     $separate = '<hr>';
                 }
                 $text = str_replace('$$$$', $separate, nl2br($data[$NAME . $num]));
                 if (isset($searchopt[$ID]['htmltext']) && $searchopt[$ID]['htmltext']) {
                     $text = html_clean(unclean_cross_side_scripting_deep($text));
                 }
                 return $text;
             case "date":
                 $split = explode("\$\$\$\$", $data[$NAME . $num]);
                 $out = '';
                 foreach ($split as $val) {
                     $out .= (empty($out) ? '' : '<br>') . convDate($val);
                 }
                 return $out;
             case "datetime":
                 $split = explode("\$\$\$\$", $data[$NAME . $num]);
                 $out = '';
                 foreach ($split as $val) {
                     $out .= (empty($out) ? '' : '<br>') . convDateTime($val);
                 }
                 return $out;
             case "timestamp":
                 $withseconds = false;
                 if (isset($searchopt[$ID]['withseconds'])) {
                     $withseconds = $searchopt[$ID]['withseconds'];
                 }
                 return timestampToString($data[$NAME . $num], $withseconds);
             case "date_delay":
                 $split = explode('$$$$', $data[$NAME . $num]);
                 $out = '';
                 foreach ($split as $val) {
                     if (strpos($val, ',')) {
                         list($dat, $dur) = explode(',', $val);
                         if (!empty($dat)) {
                             $out .= (empty($out) ? '' : '<br>') . getWarrantyExpir($dat, $dur);
                         }
                     }
                 }
                 return empty($out) ? "&nbsp;" : $out;
             case "email":
                 $email = trim($data[$NAME . $num]);
                 if (!empty($email)) {
                     return "<a href='mailto:{$email}'>{$email}</a>";
                 }
                 return "&nbsp;";
             case "weblink":
                 $orig_link = trim($data[$NAME . $num]);
                 if (!empty($orig_link)) {
                     // strip begin of link
                     $link = preg_replace('/https?:\\/\\/(www[^\\.]*\\.)?/', '', $orig_link);
                     $link = preg_replace('/\\/$/', '', $link);
                     if (utf8_strlen($link) > $CFG_GLPI["url_maxlength"]) {
                         $link = utf8_substr($link, 0, $CFG_GLPI["url_maxlength"]) . "...";
                     }
                     return "<a href=\"" . formatOutputWebLink($orig_link) . "\" target='_blank'>{$link}</a>";
                 }
                 return "&nbsp;";
             case "number":
                 if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
                     $out = "";
                     $split = explode("\$\$\$\$", $data[$NAME . $num]);
                     $count_display = 0;
                     for ($k = 0; $k < count($split); $k++) {
                         if (strlen(trim($split[$k])) > 0) {
                             if ($count_display) {
                                 $out .= "<br>";
                             }
                             $count_display++;
                             $out .= str_replace(' ', '&nbsp;', formatNumber($split[$k], false, 0)) . $unit;
                         }
                     }
                     return $out;
                 }
                 return str_replace(' ', '&nbsp;', formatNumber($data[$NAME . $num], false, 0)) . $unit;
             case "decimal":
                 if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
                     $out = "";
                     $split = explode("\$\$\$\$", $data[$NAME . $num]);
                     $count_display = 0;
                     for ($k = 0; $k < count($split); $k++) {
                         if (strlen(trim($split[$k])) > 0) {
                             if ($count_display) {
                                 $out .= "<br>";
                             }
                             $count_display++;
                             $out .= str_replace(' ', '&nbsp;', formatNumber($split[$k])) . $unit;
                         }
                     }
                     return $out;
                 }
                 return str_replace(' ', '&nbsp;', formatNumber($data[$NAME . $num])) . $unit;
             case "bool":
                 return Dropdown::getYesNo($data[$NAME . $num]) . $unit;
             case "right":
                 return Profile::getRightValue($data[$NAME . $num]);
             case "itemtypename":
                 if (class_exists($data[$NAME . $num])) {
                     $obj = new $data[$NAME . $num]();
                     return $obj->getTypeName();
                 }
                 return "";
             case "language":
                 if (isset($CFG_GLPI['languages'][$data[$NAME . $num]])) {
                     return $CFG_GLPI['languages'][$data[$NAME . $num]][0];
                 }
                 return $LANG['setup'][46];
         }
     }
     // Manage items with need group by / group_concat
     if (isset($searchopt[$ID]['forcegroupby']) && $searchopt[$ID]['forcegroupby']) {
         $out = "";
         $split = explode("\$\$\$\$", $data[$NAME . $num]);
         $count_display = 0;
         $separate = '<br>';
         if (isset($searchopt[$ID]['splititems']) && $searchopt[$ID]['splititems']) {
             $separate = '<hr>';
         }
         for ($k = 0; $k < count($split); $k++) {
             if (strlen(trim($split[$k])) > 0) {
                 if ($count_display) {
                     $out .= $separate;
                 }
                 $count_display++;
                 $out .= $split[$k] . $unit;
             }
         }
         return $out;
     }
     return $data[$NAME . $num] . $unit;
 }
示例#11
0
 /**
  * Return a value associated with a pattern associated to a criteria to display it
  *
  * @param $ID the given criteria
  * @param $condition condition used
  * @param $pattern the pattern
  **/
 function getCriteriaDisplayPattern($ID, $condition, $pattern)
 {
     global $LANG;
     if ($condition == self::PATTERN_EXISTS || $condition == self::PATTERN_DOES_NOT_EXISTS || $condition == self::PATTERN_FIND) {
         return $LANG['choice'][1];
     } else {
         if ($condition == self::PATTERN_IS || $condition == self::PATTERN_IS_NOT) {
             $crit = $this->getCriteria($ID);
             if (isset($crit['type'])) {
                 switch ($crit['type']) {
                     case "yesonly":
                     case "yesno":
                         return Dropdown::getYesNo($pattern);
                     case "dropdown":
                         $addentity = "";
                         if ($this->isEntityAssign()) {
                             $itemtype = getItemTypeForTable($crit["table"]);
                             $item = new $itemtype();
                             if ($item->isEntityAssign() && $item->getFromDB($pattern)) {
                                 $addentity = '&nbsp;(' . Dropdown::getDropdownName('glpi_entities', $item->getEntityID()) . ')';
                             }
                         }
                         return Dropdown::getDropdownName($crit["table"], $pattern) . $addentity;
                     case "dropdown_users":
                         return getUserName($pattern);
                     case "dropdown_tracking_itemtype":
                         if (class_exists($pattern)) {
                             $item = new $pattern();
                             return $item->getTypeName();
                         }
                         if (empty($pattern)) {
                             return $LANG['help'][30];
                         }
                         break;
                     case "dropdown_priority":
                         return Ticket::getPriorityName($pattern);
                     case "dropdown_urgency":
                         return Ticket::getUrgencyName($pattern);
                     case "dropdown_impact":
                         return Ticket::getImpactName($pattern);
                     case "dropdown_tickettype":
                         return Ticket::getTicketTypeName($pattern);
                 }
             }
         }
     }
     if ($result = $this->getAdditionalCriteriaDisplayPattern($ID, $condition, $pattern)) {
         return $result;
     }
     return $pattern;
 }
                 }
             }
         }
     }
 }
 $row_num++;
 $num = 1;
 echo Search::showNewLine($output_type);
 echo Search::showItem($output_type, $data['id'], $num, $row_num);
 echo Search::showItem($output_type, Dropdown::getDropdownName('glpi_entities', $data['entities_id']), $num, $row_num);
 echo Search::showItem($output_type, Ticket::getStatus($data["status"]), $num, $row_num);
 echo Search::showItem($output_type, Html::convDateTime($data['date']), $num, $row_num);
 echo Search::showItem($output_type, Html::convDateTime($data['date_mod']), $num, $row_num);
 echo Search::showItem($output_type, Ticket::getPriorityName($data['priority']), $num, $row_num);
 echo Search::showItem($output_type, $userdata, $num, $row_num);
 echo Search::showItem($output_type, Ticket::getTicketTypeName($data['type']), $num, $row_num);
 echo Search::showItem($output_type, Dropdown::getDropdownName("glpi_itilcategories", $data["itilcategories_id"]), $num, $row_num);
 $out = $ticket->getLink();
 echo Search::showItem($output_type, $out, $num, $row_num);
 echo Search::showItem($output_type, Html::convDateTime($data['closedate']), $num, $row_num);
 echo Search::showItem($output_type, Dropdown::getDropdownName('glpi_requesttypes', $data["requesttypes_id"]), $num, $row_num);
 if ($output_type == Search::HTML_OUTPUT || $output_type == Search::PDF_OUTPUT_PORTRAIT || $output_type == Search::PDF_OUTPUT_LANDSCAPE) {
     echo Search::showItem($output_type, Html::timestampToString($data["takeintoaccount_delay_stat"]), $num, $row_num);
 } else {
     echo Search::showItem($output_type, Html::formatNumber($data["takeintoaccount_delay_stat"] / 3600, false, 5), $num, $row_num);
 }
 echo Search::showItem($output_type, Dropdown::getDropdownName('glpi_slas', $data["slas_id"]), $num, $row_num);
 $time = 0;
 if (!empty($mylevels)) {
     foreach ($mylevels as $key => $val) {
         if (array_key_exists($key, $timelevels)) {
 /**
  * Get all data needed for template processing
  **/
 function getDatasForTemplate($event, $options = array())
 {
     global $LANG, $CFG_GLPI;
     //----------- Ticket infos -------------- //
     if ($event != 'alertnotclosed') {
         $fields = array('ticket.title' => 'name', 'ticket.content' => 'content', 'ticket.description' => 'content', 'ticket.costfixed' => 'cost_fixed', 'ticket.costmaterial' => 'cost_material');
         foreach ($fields as $tag => $table_field) {
             $this->datas['##' . $tag . '##'] = $this->obj->getField($table_field);
         }
         $this->datas['##ticket.id##'] = sprintf("%07d", $this->obj->getField("id"));
         $this->datas['##ticket.url##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $this->obj->getField("id"));
         $this->datas['##ticket.urlapprove##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $this->obj->getField("id") . "_4");
         $this->datas['##ticket.urlvalidation##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $this->obj->getField("id") . "_7");
         $this->datas['##ticket.entity##'] = Dropdown::getDropdownName('glpi_entities', $this->getEntity());
         $events = $this->getAllEvents();
         if ($event == 'validation' && isset($options['validation_status'])) {
             $this->datas['##ticket.action##'] = $LANG['validation'][0] . ' - ' . TicketValidation::getStatus($options['validation_status']);
         } else {
             $this->datas['##ticket.action##'] = $events[$event];
         }
         $this->datas['##ticket.storestatus##'] = $this->obj->getField('status');
         $this->datas['##ticket.status##'] = Ticket::getStatus($this->obj->getField('status'));
         $this->datas['##ticket.globalvalidation##'] = TicketValidation::getStatus($this->obj->getField('global_validation'));
         $this->datas['##ticket.type##'] = Ticket::getTicketTypeName($this->obj->getField('type'));
         $this->datas['##ticket.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $this->obj->getField('requesttypes_id'));
         $this->datas['##ticket.urgency##'] = Ticket::getUrgencyName($this->obj->getField('urgency'));
         $this->datas['##ticket.impact##'] = Ticket::getImpactName($this->obj->getField('impact'));
         $this->datas['##ticket.priority##'] = Ticket::getPriorityName($this->obj->getField('priority'));
         $this->datas['##ticket.time##'] = Ticket::getActionTime($this->obj->getField('actiontime'));
         $this->datas['##ticket.costtime##'] = $this->obj->getField('cost_time');
         $this->datas['##ticket.creationdate##'] = convDateTime($this->obj->getField('date'));
         $this->datas['##ticket.closedate##'] = convDateTime($this->obj->getField('closedate'));
         $this->datas['##ticket.solvedate##'] = convDateTime($this->obj->getField('solvedate'));
         $this->datas['##ticket.duedate##'] = convDateTime($this->obj->getField('due_date'));
         $entitydata = new EntityData();
         $autoclose_value = $CFG_GLPI['autoclose_delay'];
         if ($entitydata->getFromDB($this->getEntity())) {
             $autoclose_value = $entitydata->getField('autoclose_delay');
             // Set global config value
             if ($autoclose_value == -1) {
                 $autoclose_value = $CFG_GLPI['autoclose_delay'];
             }
         }
         if ($autoclose_value > 0) {
             $this->datas['##ticket.autoclose##'] = $autoclose_value;
             $this->datas['##lang.ticket.autoclosewarning##'] = $LANG['job'][54] . " " . $autoclose_value . " " . $LANG['stats'][31];
         } else {
             $this->datas['##ticket.autoclose##'] = $LANG['setup'][307];
             $this->datas['##lang.ticket.autoclosewarning##'] = "";
         }
         if ($this->obj->getField('ticketcategories_id')) {
             $this->datas['##ticket.category##'] = Dropdown::getDropdownName('glpi_ticketcategories', $this->obj->getField('ticketcategories_id'));
         } else {
             $this->datas['##ticket.category##'] = '';
         }
         if ($this->obj->getField('slas_id')) {
             $this->datas['##ticket.sla##'] = Dropdown::getDropdownName('glpi_slas', $this->obj->getField('slas_id'));
         } else {
             $this->datas['##ticket.sla##'] = '';
         }
         if ($this->obj->countUsers(Ticket::REQUESTER)) {
             $users = array();
             foreach ($this->obj->getUsers(Ticket::REQUESTER) as $uid => $tmp) {
                 $user_tmp = new User();
                 $user_tmp->getFromDB($uid);
                 $users[$uid] = $user_tmp->getName();
                 $tmp = array();
                 $tmp['##author.id##'] = $uid;
                 $tmp['##author.name##'] = $user_tmp->getName();
                 if ($user_tmp->getField('locations_id')) {
                     $tmp['##author.location##'] = Dropdown::getDropdownName('glpi_locations', $user_tmp->getField('locations_id'));
                 } else {
                     $tmp['##author.location##'] = '';
                 }
                 $tmp['##author.phone##'] = $user_tmp->getField('phone');
                 $tmp['##author.phone2##'] = $user_tmp->getField('phone2');
                 $this->datas['authors'][] = $tmp;
             }
             $this->datas['##ticket.authors##'] = implode(', ', $users);
         } else {
             $this->datas['##ticket.authors##'] = '';
         }
         if ($this->obj->getField('users_id_recipient')) {
             $user_tmp = new User();
             $user_tmp->getFromDB($this->obj->getField('users_id_recipient'));
             $this->datas['##ticket.openbyuser##'] = $user_tmp->getName();
         } else {
             $this->datas['##ticket.openbyuser##'] = '';
         }
         if ($this->obj->countUsers(Ticket::ASSIGN)) {
             $users = array();
             foreach ($this->obj->getUsers(Ticket::ASSIGN) as $uid => $tmp) {
                 $user_tmp = new User();
                 $user_tmp->getFromDB($uid);
                 $users[$uid] = $user_tmp->getName();
             }
             $this->datas['##ticket.assigntousers##'] = implode(', ', $users);
         } else {
             $this->datas['##ticket.assigntousers##'] = '';
         }
         if ($this->obj->countUsers(Ticket::OBSERVER)) {
             $users = array();
             foreach ($this->obj->getUsers(Ticket::OBSERVER) as $uid => $tmp) {
                 $user_tmp = new User();
                 $user_tmp->getFromDB($uid);
                 $users[$uid] = $user_tmp->getName();
             }
             $this->datas['##ticket.observerusers##'] = implode(', ', $users);
         } else {
             $this->datas['##ticket.observerusers##'] = '';
         }
         if ($this->obj->getField('suppliers_id_assign')) {
             $this->datas['##ticket.assigntosupplier##'] = Dropdown::getDropdownName('glpi_suppliers', $this->obj->getField('suppliers_id_assign'));
         } else {
             $this->datas['##ticket.assigntosupplier##'] = '';
         }
         if ($this->obj->countGroups(Ticket::REQUESTER)) {
             $groups = array();
             foreach ($this->obj->getUsers(Ticket::REQUESTER) as $gid => $tmp) {
                 $groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
             }
             $this->datas['##ticket.groups##'] = implode(', ', $groups);
         } else {
             $this->datas['##ticket.groups##'] = '';
         }
         if ($this->obj->countGroups(Ticket::OBSERVER)) {
             $groups = array();
             foreach ($this->obj->getGroups(Ticket::OBSERVER) as $gid => $tmp) {
                 $groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
             }
             $this->datas['##ticket.observergroups##'] = implode(', ', $groups);
         } else {
             $this->datas['##ticket.observergroups##'] = '';
         }
         if ($this->obj->countGroups(Ticket::ASSIGN)) {
             $groups = array();
             foreach ($this->obj->getGroups(Ticket::ASSIGN) as $gid => $tmp) {
                 $groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
             }
             $this->datas['##ticket.assigntogroups##'] = implode(', ', $groups);
         } else {
             $this->datas['##ticket.assigntogroups##'] = '';
         }
         //Tags associated with the object linked to the ticket
         if ($this->target_object != null) {
             //Object type
             $this->datas['##ticket.itemtype##'] = $this->target_object->getTypeName();
             //Object name
             $this->datas['##ticket.item.name##'] = $this->target_object->getField('name');
             //Object serial
             if ($this->target_object->isField('serial')) {
                 $this->datas['##ticket.item.serial##'] = $this->target_object->getField('serial');
             } else {
                 $this->datas['##ticket.item.serial##'] = '';
             }
             //Object contact
             if ($this->target_object->isField('contact')) {
                 $this->datas['##ticket.item.contact##'] = $this->target_object->getField('contact');
             } else {
                 $this->datas['##ticket.item.contact##'] = '';
             }
             //Object contact num
             if ($this->target_object->isField('contact_num')) {
                 $this->datas['##ticket.item.contactnumber##'] = $this->target_object->getField('contact_num');
             } else {
                 $this->datas['##ticket.item.contactnumber##'] = '';
             }
             //Object otherserial
             if ($this->target_object->isField('otherserial')) {
                 $this->datas['##ticket.item.otherserial##'] = $this->target_object->getField('otherserial');
             } else {
                 $this->datas['##ticket.item.otherserial##'] = '';
             }
             //Object location
             if ($this->target_object->isField('locations_id')) {
                 $this->datas['##ticket.item.location##'] = Dropdown::getDropdownName('glpi_locations', $this->target_object->getField('locations_id'));
             } else {
                 $this->datas['##ticket.item.location##'] = '';
             }
             //Object user
             $this->datas['##ticket.item.user##'] = '';
             if ($this->obj->getField('users_id')) {
                 $user_tmp = new User();
                 if ($user_tmp->getFromDB($this->target_object->getField('users_id'))) {
                     $this->datas['##ticket.item.user##'] = $user_tmp->getName();
                 }
             }
             //Object group
             if ($this->obj->getField('groups_id')) {
                 $this->datas['##ticket.item.group##'] = Dropdown::getDropdownName('glpi_groups', $this->target_object->getField('groups_id'));
             } else {
                 $this->datas['##ticket.item.group##'] = '';
             }
             $modeltable = getSingular($this->getTable()) . "models";
             $modelfield = getForeignKeyFieldForTable($modeltable);
             if ($this->target_object->isField($modelfield)) {
                 $this->datas['##ticket.item.model##'] = $this->target_object->getField($modelfield);
             } else {
                 $this->datas['##ticket.item.model##'] = '';
             }
         } else {
             $this->datas['##ticket.itemtype##'] = '';
             $this->datas['##ticket.item.name##'] = '';
             $this->datas['##ticket.item.serial##'] = '';
             $this->datas['##ticket.item.otherserial##'] = '';
             $this->datas['##ticket.item.location##'] = '';
         }
         if ($this->obj->getField('ticketsolutiontypes_id')) {
             $this->datas['##ticket.solution.type##'] = Dropdown::getDropdownName('glpi_ticketsolutiontypes', $this->obj->getField('ticketsolutiontypes_id'));
         } else {
             $this->datas['##ticket.solution.type##'] = '';
         }
         $this->datas['##ticket.solution.description##'] = unclean_cross_side_scripting_deep($this->obj->getField('solution'));
         // Linked tickets
         $linked_tickets = Ticket_Ticket::getLinkedTicketsTo($this->obj->getField('id'));
         if (count($linked_tickets)) {
             $linkedticket = new Ticket();
             foreach ($linked_tickets as $data) {
                 if ($linkedticket->getFromDB($data['tickets_id'])) {
                     $tmp = array();
                     $tmp['##linkedticket.id##'] = $data['tickets_id'];
                     $tmp['##linkedticket.link##'] = Ticket_Ticket::getLinkName($data['link']);
                     $tmp['##linkedticket.url##'] = urldecode($CFG_GLPI["url_base"] . "/index.php" . "?redirect=ticket_" . $data['tickets_id']);
                     $tmp['##linkedticket.title##'] = $linkedticket->getField('name');
                     $tmp['##linkedticket.content##'] = $linkedticket->getField('content');
                     $this->datas['linkedtickets'][] = $tmp;
                 }
             }
         }
         if (!empty($this->datas['linkedtickets'])) {
             $this->datas['##ticket.numberoflinkedtickets##'] = count($this->datas['linkedtickets']);
         } else {
             $this->datas['##ticket.numberoflinkedtickets##'] = 0;
         }
         $restrict = "`tickets_id`='" . $this->obj->getField('id') . "'";
         if (!isset($options['additionnaloption']) || !$options['additionnaloption']) {
             $restrict .= " AND `is_private` = '0'";
         }
         $restrict .= " ORDER BY `date` DESC, `id` ASC";
         //Task infos
         $tasks = getAllDatasFromTable('glpi_tickettasks', $restrict);
         foreach ($tasks as $task) {
             $tmp = array();
             $tmp['##task.isprivate##'] = Dropdown::getYesNo($task['is_private']);
             $tmp['##task.author##'] = html_clean(getUserName($task['users_id']));
             $tmp['##task.category##'] = Dropdown::getDropdownName('glpi_taskcategories', $task['taskcategories_id']);
             $tmp['##task.date##'] = convDateTime($task['date']);
             $tmp['##task.description##'] = $task['content'];
             $tmp['##task.time##'] = Ticket::getActionTime($task['actiontime']);
             $plan = new TicketPlanning();
             if ($plan->getFromDBbyTask($task['id'])) {
                 $tmp['##task.planning.user##'] = html_clean(getUserName($plan->fields['users_id']));
                 $tmp['##task.planning.begin##'] = convDateTime($plan->fields['begin']);
                 $tmp['##task.planning.end##'] = convDateTime($plan->fields['end']);
                 $tmp['##task.planning.status##'] = Planning::getState($plan->fields['state']);
             } else {
                 $tmp['##task.planning.user##'] = "";
                 $tmp['##task.planning.begin##'] = "";
                 $tmp['##task.planning.end##'] = "";
                 $tmp['##task.planning.status##'] = "";
             }
             $this->datas['tasks'][] = $tmp;
         }
         if (!empty($this->datas['tasks'])) {
             $this->datas['##ticket.numberoftasks##'] = count($this->datas['tasks']);
         } else {
             $this->datas['##ticket.numberoftasks##'] = 0;
         }
         //Followup infos
         $followups = getAllDatasFromTable('glpi_ticketfollowups', $restrict);
         foreach ($followups as $followup) {
             $tmp = array();
             $tmp['##followup.isprivate##'] = Dropdown::getYesNo($followup['is_private']);
             $tmp['##followup.author##'] = html_clean(getUserName($followup['users_id']));
             $tmp['##followup.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $followup['requesttypes_id']);
             $tmp['##followup.date##'] = convDateTime($followup['date']);
             $tmp['##followup.description##'] = $followup['content'];
             $this->datas['followups'][] = $tmp;
         }
         if (isset($this->datas['followups'])) {
             $this->datas['##ticket.numberoffollowups##'] = count($this->datas['followups']);
         } else {
             $this->datas['##ticket.numberoffollowups##'] = 0;
         }
         //Validation infos
         $restrict = "`tickets_id`='" . $this->obj->getField('id') . "'";
         if (isset($options['validation_id']) && $options['validation_id']) {
             $restrict .= " AND `glpi_ticketvalidations`.`id` = '" . $options['validation_id'] . "'";
         }
         $restrict .= " ORDER BY `submission_date` DESC, `id` ASC";
         $validations = getAllDatasFromTable('glpi_ticketvalidations', $restrict);
         foreach ($validations as $validation) {
             $tmp = array();
             $tmp['##validation.submission.title##'] = $LANG['validation'][27] . " (" . $LANG['job'][4] . " " . html_clean(getUserName($validation['users_id'])) . ")";
             $tmp['##validation.answer.title##'] = $LANG['validation'][32] . " (" . $LANG['validation'][21] . " " . html_clean(getUserName($validation['users_id_validate'])) . ")";
             $tmp['##validation.author##'] = html_clean(getUserName($validation['users_id']));
             $tmp['##validation.status##'] = TicketValidation::getStatus($validation['status']);
             $tmp['##validation.storestatus##'] = $validation['status'];
             $tmp['##validation.submissiondate##'] = convDateTime($validation['submission_date']);
             $tmp['##validation.commentsubmission##'] = $validation['comment_submission'];
             $tmp['##validation.validationdate##'] = convDateTime($validation['validation_date']);
             $tmp['##validation.validator##'] = html_clean(getUserName($validation['users_id_validate']));
             $tmp['##validation.commentvalidation##'] = $validation['comment_validation'];
             $this->datas['validations'][] = $tmp;
         }
         // Ticket Satisfaction
         $inquest = new TicketSatisfaction();
         if ($inquest->getFromDB($this->obj->getField('id'))) {
             // internal inquest
             if ($inquest->fields['type'] == 1) {
                 $this->datas['##ticket.urlsatisfaction##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $this->obj->getField("id") . "_10");
                 // external inquest
             } else {
                 if ($inquest->fields['type'] == 2) {
                     $this->datas['##ticket.urlsatisfaction##'] = EntityData::generateLinkSatisfaction($this->obj);
                 }
             }
             $this->datas['##satisfaction.type##'] = $inquest->getTypeInquestName($inquest->getfield('type'));
             $this->datas['##satisfaction.datebegin##'] = convDateTime($inquest->fields['date_begin']);
             $this->datas['##satisfaction.dateanswered##'] = convDateTime($inquest->fields['date_answered']);
             $this->datas['##satisfaction.satisfaction##'] = $inquest->fields['satisfaction'];
             $this->datas['##satisfaction.description##'] = $inquest->fields['comment'];
         } else {
             $this->datas['##satisfaction.type##'] = '';
             $this->datas['##satisfaction.datebegin##'] = '';
             $this->datas['##satisfaction.dateanswered##'] = '';
             $this->datas['##satisfaction.satisfaction##'] = '';
             $this->datas['##satisfaction.description##'] = '';
         }
         // Use list_limit_max or load the full history ?
         foreach (Log::getHistoryData($this->obj, 0, $CFG_GLPI['list_limit_max']) as $data) {
             $tmp = array();
             $tmp['##ticket.log.date##'] = $data['date_mod'];
             $tmp['##ticket.log.user##'] = $data['user_name'];
             $tmp['##ticket.log.field##'] = $data['field'];
             $tmp['##ticket.log.content##'] = $data['change'];
             $this->datas['log'][] = $tmp;
         }
         if (isset($this->datas['log'])) {
             $this->datas['##ticket.numberoflogs##'] = count($this->datas['log']);
         } else {
             $this->datas['##ticket.numberoflogs##'] = 0;
         }
     } else {
         if (isset($options['entities_id']) && isset($options['tickets'])) {
             $this->datas['##ticket.entity##'] = Dropdown::getDropdownName('glpi_entities', $options['entities_id']);
             $this->datas['##ticket.action##'] = $LANG['crontask'][15];
             $t = new Ticket();
             foreach ($options['tickets'] as $ticket) {
                 $tmp = array();
                 $t->getFromDB($ticket['id']);
                 $tmp['##ticket.id##'] = sprintf("%07d", $ticket['id']);
                 $tmp['##ticket.url##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $ticket['id']);
                 $tmp['##ticket.title##'] = $ticket['name'];
                 $tmp['##ticket.status##'] = Ticket::getStatus($ticket['status']);
                 $tmp['##ticket.globalvalidation##'] = TicketValidation::getStatus($ticket['global_validation']);
                 $tmp['##ticket.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $ticket['requesttypes_id']);
                 $tmp['##ticket.urgency##'] = Ticket::getUrgencyName($ticket['urgency']);
                 $tmp['##ticket.impact##'] = Ticket::getImpactName($ticket['impact']);
                 $tmp['##ticket.priority##'] = Ticket::getPriorityName($ticket['priority']);
                 $tmp['##ticket.time##'] = Ticket::getActionTime($ticket['actiontime']);
                 $tmp['##ticket.costtime##'] = $ticket['cost_time'];
                 $tmp['##ticket.creationdate##'] = convDateTime($ticket['date']);
                 $tmp['##ticket.content##'] = $ticket['content'];
                 if ($t->getField('ticketsolutiontypes_id')) {
                     $tmp['##ticket.solution.type##'] = Dropdown::getDropdownName('glpi_ticketsolutiontypes', $t->getField('ticketsolutiontypes_id'));
                 } else {
                     $this->datas['##ticket.solution.type##'] = '';
                 }
                 $tmp['##ticket.solution.description##'] = unclean_cross_side_scripting_deep($t->getField('solution'));
                 if ($t->countUsers(Ticket::REQUESTER)) {
                     $users = array();
                     foreach ($t->getUsers(Ticket::REQUESTER) as $uid => $val) {
                         $user_tmp = new User();
                         $user_tmp->getFromDB($uid);
                         $users[$uid] = $user_tmp->getName();
                         $tmp2 = array();
                         $tmp2['##author.id##'] = $uid;
                         $tmp2['##author.name##'] = $user_tmp->getName();
                         if ($user_tmp->getField('locations_id')) {
                             $tmp2['##author.location##'] = Dropdown::getDropdownName('glpi_locations', $user_tmp->getField('locations_id'));
                         } else {
                             $tmp2['##author.location##'] = '';
                         }
                         $tmp2['##author.phone##'] = $user_tmp->getField('phone');
                         $tmp2['##author.phone2##'] = $user_tmp->getField('phone2');
                         $tmp['authors'][] = $tmp2;
                     }
                     $tmp['##ticket.authors##'] = implode(', ', $users);
                 } else {
                     $tmp['##ticket.authors##'] = '';
                 }
                 if ($t->countUsers(Ticket::ASSIGN)) {
                     $users = array();
                     foreach ($t->getUsers(Ticket::ASSIGN) as $uid => $val) {
                         $user_tmp = new User();
                         $user_tmp->getFromDB($uid);
                         $users[$uid] = $user_tmp->getName();
                     }
                     $tmp['##ticket.assigntousers##'] = implode(', ', $users);
                 } else {
                     $tmp['##ticket.assigntousers##'] = '';
                 }
                 if ($t->countGroups(Ticket::ASSIGN)) {
                     $groups = array();
                     foreach ($t->getGroups(Ticket::ASSIGN) as $gid => $val) {
                         $groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
                     }
                     $tmp['##ticket.assigntogroups##'] = implode(', ', $groups);
                 } else {
                     $tmp['##ticket.assigntogroups##'] = '';
                 }
                 if ($t->countGroups(Ticket::REQUESTER)) {
                     $groups = array();
                     foreach ($t->getGroups(Ticket::REQUESTER) as $gid => $val) {
                         $groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
                     }
                     $tmp['##ticket.groups##'] = implode(', ', $groups);
                 } else {
                     $tmp['##ticket.groups##'] = '';
                 }
                 if ($t->countUsers(Ticket::OBSERVER)) {
                     $users = array();
                     foreach ($t->getUsers(Ticket::OBSERVER) as $uid => $tmp) {
                         $user_tmp = new User();
                         $user_tmp->getFromDB($uid);
                         $users[$uid] = $user_tmp->getName();
                     }
                     $tmp['##ticket.observerusers##'] = implode(', ', $users);
                 } else {
                     $tmp['##ticket.observerusers##'] = '';
                 }
                 if ($t->countGroups(Ticket::OBSERVER)) {
                     $groups = array();
                     foreach ($t->getGroups(Ticket::OBSERVER) as $gid => $tmp) {
                         $groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
                     }
                     $tmp['##ticket.observergroups##'] = implode(', ', $groups);
                 } else {
                     $tmp['##ticket.observergroups##'] = '';
                 }
                 if ($ticket['suppliers_id_assign']) {
                     $tmp['##ticket.assigntosupplier##'] = Dropdown::getDropdownName('glpi_suppliers', $ticket['suppliers_id_assign']);
                 } else {
                     $tmp['##ticket.assigntosupplier##'] = '';
                 }
                 $this->datas['tickets'][] = $tmp;
             }
         }
     }
     $this->getTags();
     foreach ($this->tag_descriptions[NotificationTarget::TAG_LANGUAGE] as $tag => $values) {
         if (!isset($this->datas[$tag])) {
             $this->datas[$tag] = $values['label'];
         }
     }
 }
示例#14
0
 function showForm(Ticket $ticket)
 {
     global $CFG_GLPI;
     echo "<form method='post' name='' id=''  action=\"" . $CFG_GLPI['root_doc'] . "/plugins/escalation/front/ticketcopy.form.php\">";
     echo "<table width='950' class='tab_cadre_fixe'>";
     echo "<tr>";
     echo "<th colspan='3'>";
     echo "Copie de ticket (Liste des champs à copier)";
     echo "</th>";
     echo "</tr>";
     echo "<tr>";
     echo "<td colspan='3' align='center'>";
     echo "<a href=\"javascript:showHideDiv('listfields','imgcat0','../../pics/folder.png'," . "'../../pics/folder-open.png');\">";
     echo "Voir tous les champs</a>";
     echo "</td>";
     echo "</tr>";
     echo "<tr>";
     echo "<td>";
     echo "</td>";
     echo "<td>";
     echo "Lier au ticket";
     echo "</td>";
     echo "<td>";
     Dropdown::showYesNo('link');
     echo "</td>";
     echo "</tr>";
     $this->displayField(__('Title'), "name", $ticket->fields['name'], '', 'checked');
     $this->displayField(__('Description'), "content", $ticket->fields['content'], '', 'checked');
     echo "</table>";
     echo "<div id='listfields' style='display:none;'>";
     echo "<table width='950' class='tab_cadre_fixe'>";
     $this->displayField(__('Status'), "status", Ticket::getStatus($ticket->fields['status']), $ticket->fields['status']);
     $this->displayField(__('Type'), "type", Ticket::getTicketTypeName($ticket->fields['type']), $ticket->fields['type']);
     $this->displayField(__('Urgency'), "urgency", Ticket::getUrgencyName($ticket->fields['urgency']), $ticket->fields['urgency']);
     $this->displayField(__('Impact'), "impact", Ticket::getImpactName($ticket->fields['impact']), $ticket->fields['impact']);
     $this->displayField(__('Priority'), "priority", Ticket::getPriorityName($ticket->fields['priority']), $ticket->fields['priority']);
     $this->displayField(__('Due date'), "due_date", Html::convDateTime($ticket->fields['due_date']), $ticket->fields['due_date']);
     $this->displayField(__('Category'), "itilcategories_id", Dropdown::getDropdownName('glpi_itilcategories', $ticket->fields['itilcategories_id']), $ticket->fields['itilcategories_id']);
     if ($ticket->fields['items_id'] > 0) {
         $this->displayField(__('Associated element') . ' - ' . __('Type'), "itemtype", call_user_func(array($ticket->fields['itemtype'], 'getTypeName')), $ticket->fields['itemtype']);
         $this->displayField(__('Associated element'), "items_id", Dropdown::getDropdownName(getTableForItemType($ticket->fields['itemtype']), $ticket->fields['items_id']), $ticket->fields['items_id']);
     }
     $this->displayField(__('Request source'), "requesttypes_id", Dropdown::getDropdownName('glpi_requesttypes', $ticket->fields['requesttypes_id']), $ticket->fields['requesttypes_id']);
     $this->displayField(__('SLA'), "slas_id", Dropdown::getDropdownName('glpi_slas', $ticket->fields['slas_id']), $ticket->fields['slas_id']);
     $ticket_User = new Ticket_User();
     $a_ticket_users = $ticket_User->find("`tickets_id`='" . $ticket->getID() . "'\n         AND `type`='1'");
     foreach ($a_ticket_users as $data) {
         $name = '';
         if ($data['users_id'] == 0) {
             $name = $data['alternative_email'];
         } else {
             $name = Dropdown::getDropdownName('glpi_users', $data['users_id']);
         }
         $this->displayField(__('Requester'), "_users_id_requester", $name, $data['id']);
     }
     $group_Ticket = new Group_Ticket();
     $a_group_tickets = $group_Ticket->find("`tickets_id`='" . $ticket->getID() . "'\n         AND `type`='1'");
     foreach ($a_group_tickets as $data) {
         $this->displayField(__('Requester group'), "_groups_id_requester", Dropdown::getDropdownName('glpi_groups', $data['groups_id']), $data['groups_id']);
     }
     // Techs
     $peConfig = new PluginEscalationConfig();
     if ($peConfig->getValue('workflow', $ticket->fields['entities_id']) == '0') {
         $a_ticket_uers = $ticket_User->find("`tickets_id`='" . $ticket->getID() . "'\n            AND `type`='2'");
         foreach ($a_ticket_uers as $data) {
             $name = '';
             if ($data['users_id'] == 0) {
                 $name = $data['alternative_email'];
             } else {
                 $name = Dropdown::getDropdownName('glpi_users', $data['users_id']);
             }
             $this->displayField(__('Technician'), "_users_id_assign", $name, $data['id']);
         }
         $a_group_tickets = $group_Ticket->find("`tickets_id`='" . $ticket->getID() . "'\n            AND `type`='2'");
         foreach ($a_group_tickets as $data) {
             $this->displayField(__('Group in charge of the ticket'), "_groups_id_assign", Dropdown::getDropdownName('glpi_groups', $data['groups_id']), $data['groups_id']);
         }
     }
     $ticketFollowup = new TicketFollowup();
     $followups = $ticketFollowup->find("`tickets_id`='" . $ticket->getID() . "'");
     foreach ($followups as $data) {
         $this->displayField(__('Follow-up'), "followup-" . $data['id'], $data['content'], $data['id']);
     }
     $ticketTask = new TicketTask();
     $tasks = $ticketTask->find("`tickets_id`='" . $ticket->getID() . "'");
     foreach ($tasks as $data) {
         $this->displayField(__('Task'), "task-" . $data['id'], $data['content'], $data['id']);
     }
     // Documents
     //      $document_Item = new Document_Item();
     //      $docs = $document_Item->find("`items_id`='".$ticket->getID()."'
     //         AND `itemtype`='Ticket'");
     //      foreach ($docs as $data) {
     //         $this->displayField($LANG['document'][18], "filename",
     //            Dropdown::getDropdownName("glpi_documents", $data['documents_id']),
     //            $data['documents_id']);
     //      }
     //      // filename[]
     echo "</table>";
     echo "</div>";
     echo "<table width='950' class='tab_cadre_fixe'>";
     echo "<tr class='tab_bg_3'>";
     echo "<td class='center'>";
     echo "<input type='submit' name='add' value=\"Créer\" class='submit'>";
     echo "<input type='hidden' name='tickets_id' value='" . $ticket->fields['id'] . "'>";
     echo "</td>";
     echo "</tr>";
     Html::closeForm();
     echo "</table>";
     echo "<br/>";
     echo "<br/>";
 }
示例#15
0
 /**
  * @since version 0.84 (before in entitydata.class)
  *
  * @param $field
  * @param $values
  * @param $options   array
  **/
 static function getSpecificValueToDisplay($field, $values, array $options = array())
 {
     if (!is_array($values)) {
         $values = array($field => $values);
     }
     switch ($field) {
         case 'use_licenses_alert':
         case 'use_contracts_alert':
         case 'use_infocoms_alert':
         case 'is_notif_enable_default':
             if ($values[$field] == self::CONFIG_PARENT) {
                 return __('Inheritance of the parent entity');
             }
             return Dropdown::getYesNo($values[$field]);
         case 'use_reservations_alert':
             switch ($values[$field]) {
                 case self::CONFIG_PARENT:
                     return __('Inheritance of the parent entity');
                 case 0:
                     return __('Never');
             }
             return sprintf(_n('%d hour', '%d hours', $values[$field]), $values[$field]);
         case 'default_cartridges_alarm_threshold':
         case 'default_consumables_alarm_threshold':
             switch ($values[$field]) {
                 case self::CONFIG_PARENT:
                     return __('Inheritance of the parent entity');
                 case 0:
                     return __('Never');
             }
             return $values[$field];
         case 'send_contracts_alert_before_delay':
         case 'send_infocoms_alert_before_delay':
         case 'send_licenses_alert_before_delay':
             switch ($values[$field]) {
                 case self::CONFIG_PARENT:
                     return __('Inheritance of the parent entity');
                 case 0:
                     return __('No');
             }
             return sprintf(_n('%d day', '%d days', $values[$field]), $values[$field]);
         case 'cartridges_alert_repeat':
         case 'consumables_alert_repeat':
             switch ($values[$field]) {
                 case self::CONFIG_PARENT:
                     return __('Inheritance of the parent entity');
                 case self::CONFIG_NEVER:
                 case 0:
                     // For compatibility issue
                     return __('Never');
                 case DAY_TIMESTAMP:
                     return __('Each day');
                 case WEEK_TIMESTAMP:
                     return __('Each week');
                 case MONTH_TIMESTAMP:
                     return __('Each month');
                 default:
                     // Display value if not defined
                     return $values[$field];
             }
             break;
         case 'notclosed_delay':
             // 0 means never
             switch ($values[$field]) {
                 case self::CONFIG_PARENT:
                     return __('Inheritance of the parent entity');
                 case 0:
                     return __('Never');
             }
             return sprintf(_n('%d day', '%d days', $values[$field]), $values[$field]);
         case 'auto_assign_mode':
             return self::getAutoAssignMode($values[$field]);
         case 'tickettype':
             if ($values[$field] == self::CONFIG_PARENT) {
                 return __('Inheritance of the parent entity');
             }
             return Ticket::getTicketTypeName($values[$field]);
         case 'autofill_buy_date':
         case 'autofill_order_date':
         case 'autofill_delivery_date':
         case 'autofill_use_date':
         case 'autofill_warranty_date':
             switch ($values[$field]) {
                 case self::CONFIG_PARENT:
                     return __('Inheritance of the parent entity');
                 case Infocom::COPY_WARRANTY_DATE:
                     return __('Copy the start date of warranty');
                 case Infocom::COPY_BUY_DATE:
                     return __('Copy the date of purchase');
                 case Infocom::COPY_ORDER_DATE:
                     return __('Copy the order date');
                 case Infocom::COPY_DELIVERY_DATE:
                     return __('Copy the delivery date');
                 default:
                     if (strstr($values[$field], '_')) {
                         list($type, $sid) = explode('_', $values[$field], 2);
                         if ($type == Infocom::ON_STATUS_CHANGE) {
                             // TRANS %s is the name of the state
                             return sprintf(__('Fill when shifting to state %s'), Dropdown::getDropdownName('glpi_states', $sid));
                         }
                     }
             }
             return __('No autofill');
         case 'inquest_config':
             if ($values[$field] == self::CONFIG_PARENT) {
                 return __('Inheritance of the parent entity');
             }
             return TicketSatisfaction::getTypeInquestName($values[$field]);
         case 'default_contract_alert':
             return Contract::getAlertName($values[$field]);
         case 'default_infocom_alert':
             return Infocom::getAlertName($values[$field]);
         case 'entities_id_software':
             if ($values[$field] == self::CONFIG_NEVER) {
                 return __('No change of entity');
             }
             if ($values[$field] == self::CONFIG_PARENT) {
                 return __('Inheritance of the parent entity');
             }
             return Dropdown::getDropdownName('glpi_entities', $values[$field]);
         case 'tickettemplates_id':
             if ($values[$field] == self::CONFIG_PARENT) {
                 return __('Inheritance of the parent entity');
             }
             return Dropdown::getDropdownName('glpi_tickettemplates', $values[$field]);
         case 'calendars_id':
             switch ($values[$field]) {
                 case self::CONFIG_PARENT:
                     return __('Inheritance of the parent entity');
                 case 0:
                     return __('24/7');
             }
             return Dropdown::getDropdownName('glpi_calendars', $values[$field]);
     }
     return parent::getSpecificValueToDisplay($field, $values, $options);
 }
示例#16
0
     $title = $LANG['stats'][20] . "&nbsp;: " . getUserName($_GET["id"], 1);
     break;
 case "ticketcategories_id":
     $val1 = $_GET["id"];
     $val2 = "";
     $next = getNextItem("glpi_ticketcategories", $_GET["id"], '', 'completename');
     $prev = getPreviousItem("glpi_ticketcategories", $_GET["id"], '', 'completename');
     $title = $LANG['common'][36] . "&nbsp;: " . Dropdown::getDropdownName("glpi_ticketcategories", $_GET["id"]);
     break;
 case "type":
     $val1 = $_GET["id"];
     $val2 = "";
     // Only 2 items
     $next = $_GET["id"] % 2 + 1;
     $prev = $_GET["id"] % 2 + 1;
     $title = $LANG['common'][17] . "&nbsp;: " . Ticket::getTicketTypeName($_GET["id"]);
     break;
 case "group":
     $val1 = $_GET["id"];
     $val2 = "";
     $next = getNextItem("glpi_groups", $_GET["id"]);
     $prev = getPreviousItem("glpi_groups", $_GET["id"]);
     $title = $LANG['common'][35] . "&nbsp;: " . Dropdown::getDropdownName("glpi_groups", $_GET["id"]);
     break;
 case "groups_id_assign":
     $val1 = $_GET["id"];
     $val2 = "";
     $next = getNextItem("glpi_groups", $_GET["id"]);
     $prev = getPreviousItem("glpi_groups", $_GET["id"]);
     $title = $LANG['common'][35] . "&nbsp;: " . Dropdown::getDropdownName("glpi_groups", $_GET["id"]);
     break;
 /**
  * @see NotificationTargetCommonITILObject::getDatasForObject()
  **/
 function getDatasForObject(CommonDBTM $item, array $options, $simple = false)
 {
     global $CFG_GLPI;
     // Common ITIL datas
     $datas = parent::getDatasForObject($item, $options, $simple);
     $datas['##ticket.description##'] = Html::clean($datas['##ticket.description##']);
     $datas['##ticket.description##'] = $item->convertContentForNotification($datas['##ticket.description##'], $item);
     $datas['##ticket.content##'] = $datas['##ticket.description##'];
     // Specific datas
     $datas['##ticket.urlvalidation##'] = $this->formatURL($options['additionnaloption']['usertype'], "ticket_" . $item->getField("id") . "_TicketValidation\$1");
     $datas['##ticket.globalvalidation##'] = TicketValidation::getStatus($item->getField('global_validation'));
     $datas['##ticket.type##'] = Ticket::getTicketTypeName($item->getField('type'));
     $datas['##ticket.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $item->getField('requesttypes_id'));
     $autoclose_value = Entity::getUsedConfig('autoclose_delay', $this->getEntity(), '', Entity::CONFIG_NEVER);
     $datas['##ticket.autoclose##'] = __('Never');
     $datas['##lang.ticket.autoclosewarning##'] = "";
     if ($autoclose_value > 0) {
         $datas['##ticket.autoclose##'] = $autoclose_value;
         $datas['##lang.ticket.autoclosewarning##'] = sprintf(_n('Without a reply, the ticket will be automatically closed after %s day', 'Without a reply, the ticket will be automatically closed after %s days', $autoclose_value), $autoclose_value);
     }
     $datas['##ticket.sla##'] = '';
     if ($item->getField('slas_id')) {
         $datas['##ticket.sla##'] = Dropdown::getDropdownName('glpi_slas', $item->getField('slas_id'));
     }
     $datas['##ticket.location##'] = '';
     if ($item->getField('locations_id')) {
         $datas['##ticket.location##'] = Dropdown::getDropdownName('glpi_locations', $item->getField('locations_id'));
     }
     // is ticket deleted
     $datas['##ticket.isdeleted##'] = Dropdown::getYesNo($item->getField('is_deleted'));
     //Tags associated with the object linked to the ticket
     $datas['##ticket.itemtype##'] = '';
     $datas['##ticket.item.name##'] = '';
     $datas['##ticket.item.serial##'] = '';
     $datas['##ticket.item.otherserial##'] = '';
     $datas['##ticket.item.location##'] = '';
     $datas['##ticket.item.contact##'] = '';
     $datas['##ticket.item.contactnumber##'] = '';
     $datas['##ticket.item.user##'] = '';
     $datas['##ticket.item.group##'] = '';
     $datas['##ticket.item.model##'] = '';
     $item_ticket = new Item_Ticket();
     $items = $item_ticket->find("`tickets_id` = '" . $item->getField('id') . "'");
     $datas['items'] = array();
     if (count($items)) {
         foreach ($items as $val) {
             if (isset($val['itemtype']) && ($hardware = getItemForItemtype($val['itemtype'])) && isset($val["items_id"]) && $hardware->getFromDB($val["items_id"])) {
                 $tmp = array();
                 //Object type
                 $tmp['##ticket.itemtype##'] = $hardware->getTypeName();
                 //Object name
                 $tmp['##ticket.item.name##'] = $hardware->getField('name');
                 //Object serial
                 if ($hardware->isField('serial')) {
                     $tmp['##ticket.item.serial##'] = $hardware->getField('serial');
                 }
                 //Object contact
                 if ($hardware->isField('contact')) {
                     $tmp['##ticket.item.contact##'] = $hardware->getField('contact');
                 }
                 //Object contact num
                 if ($hardware->isField('contact_num')) {
                     $tmp['##ticket.item.contactnumber##'] = $hardware->getField('contact_num');
                 }
                 //Object otherserial
                 if ($hardware->isField('otherserial')) {
                     $tmp['##ticket.item.otherserial##'] = $hardware->getField('otherserial');
                 }
                 //Object location
                 if ($hardware->isField('locations_id')) {
                     $tmp['##ticket.item.location##'] = Dropdown::getDropdownName('glpi_locations', $hardware->getField('locations_id'));
                 }
                 //Object user
                 if ($hardware->getField('users_id')) {
                     $user_tmp = new User();
                     if ($user_tmp->getFromDB($hardware->getField('users_id'))) {
                         $tmp['##ticket.item.user##'] = $user_tmp->getName();
                     }
                 }
                 //Object group
                 if ($hardware->getField('groups_id')) {
                     $tmp['##ticket.item.group##'] = Dropdown::getDropdownName('glpi_groups', $hardware->getField('groups_id'));
                 }
                 $modeltable = getSingular($hardware->getTable()) . "models";
                 $modelfield = getForeignKeyFieldForTable($modeltable);
                 if ($hardware->isField($modelfield)) {
                     $tmp['##ticket.item.model##'] = Dropdown::getDropdownName($modeltable, $hardware->getField($modelfield));
                 }
                 $datas['items'][] = $tmp;
             }
         }
     }
     $datas['##ticket.numberofitems##'] = count($datas['items']);
     // Get followups, log, validation, satisfaction, linked tickets
     if (!$simple) {
         // Linked tickets
         $linked_tickets = Ticket_Ticket::getLinkedTicketsTo($item->getField('id'));
         $datas['linkedtickets'] = array();
         if (count($linked_tickets)) {
             $linkedticket = new Ticket();
             foreach ($linked_tickets as $data) {
                 if ($linkedticket->getFromDB($data['tickets_id'])) {
                     $tmp = array();
                     $tmp['##linkedticket.id##'] = $data['tickets_id'];
                     $tmp['##linkedticket.link##'] = Ticket_Ticket::getLinkName($data['link']);
                     $tmp['##linkedticket.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "ticket_" . $data['tickets_id']);
                     $tmp['##linkedticket.title##'] = $linkedticket->getField('name');
                     $tmp['##linkedticket.content##'] = $linkedticket->getField('content');
                     $datas['linkedtickets'][] = $tmp;
                 }
             }
         }
         $datas['##ticket.numberoflinkedtickets##'] = count($datas['linkedtickets']);
         $restrict = "`tickets_id`='" . $item->getField('id') . "'";
         $problems = getAllDatasFromTable('glpi_problems_tickets', $restrict);
         $datas['problems'] = array();
         if (count($problems)) {
             $problem = new Problem();
             foreach ($problems as $data) {
                 if ($problem->getFromDB($data['problems_id'])) {
                     $tmp = array();
                     $tmp['##problem.id##'] = $data['problems_id'];
                     $tmp['##problem.date##'] = $problem->getField('date');
                     $tmp['##problem.title##'] = $problem->getField('name');
                     $tmp['##problem.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "problem_" . $data['problems_id']);
                     $tmp['##problem.content##'] = $problem->getField('content');
                     $datas['problems'][] = $tmp;
                 }
             }
         }
         $datas['##ticket.numberofproblems##'] = count($datas['problems']);
         $restrict = "`tickets_id`='" . $item->getField('id') . "'";
         $changes = getAllDatasFromTable('glpi_changes_tickets', $restrict);
         $datas['changes'] = array();
         if (count($changes)) {
             $change = new Change();
             foreach ($changes as $data) {
                 if ($change->getFromDB($data['changes_id'])) {
                     $tmp = array();
                     $tmp['##change.id##'] = $data['changes_id'];
                     $tmp['##change.date##'] = $change->getField('date');
                     $tmp['##change.title##'] = $change->getField('name');
                     $tmp['##change.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "change_" . $data['changes_id']);
                     $tmp['##change.content##'] = $change->getField('content');
                     $datas['changes'][] = $tmp;
                 }
             }
         }
         $datas['##ticket.numberofchanges##'] = count($datas['changes']);
         if (!isset($options['additionnaloption']['show_private']) || !$options['additionnaloption']['show_private']) {
             $restrict .= " AND `is_private` = '0'";
         }
         $restrict .= " ORDER BY `date` DESC, `id` ASC";
         //Followup infos
         $followups = getAllDatasFromTable('glpi_ticketfollowups', $restrict);
         $datas['followups'] = array();
         foreach ($followups as $followup) {
             $tmp = array();
             $tmp['##followup.isprivate##'] = Dropdown::getYesNo($followup['is_private']);
             $tmp['##followup.author##'] = Html::clean(getUserName($followup['users_id']));
             $tmp['##followup.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $followup['requesttypes_id']);
             $tmp['##followup.date##'] = Html::convDateTime($followup['date']);
             $tmp['##followup.description##'] = $followup['content'];
             $datas['followups'][] = $tmp;
         }
         $datas['##ticket.numberoffollowups##'] = count($datas['followups']);
         // Approbation of solution
         $restrict .= " LIMIT 1";
         $replysolved = getAllDatasFromTable('glpi_ticketfollowups', $restrict);
         $data = current($replysolved);
         $datas['##ticket.solution.approval.description##'] = $data['content'];
         $datas['##ticket.solution.approval.date##'] = Html::convDateTime($data['date']);
         $datas['##ticket.solution.approval.author##'] = Html::clean(getUserName($data['users_id']));
         //Validation infos
         $restrict = "`tickets_id`='" . $item->getField('id') . "'";
         if (isset($options['validation_id']) && $options['validation_id']) {
             $restrict .= " AND `glpi_ticketvalidations`.`id` = '" . $options['validation_id'] . "'";
         }
         $restrict .= " ORDER BY `submission_date` DESC, `id` ASC";
         $validations = getAllDatasFromTable('glpi_ticketvalidations', $restrict);
         $datas['validations'] = array();
         foreach ($validations as $validation) {
             $tmp = array();
             $tmp['##validation.submission.title##'] = sprintf(__('An approval request has been submitted by %s'), Html::clean(getUserName($validation['users_id'])));
             $tmp['##validation.answer.title##'] = sprintf(__('An answer to an an approval request was produced by %s'), Html::clean(getUserName($validation['users_id_validate'])));
             $tmp['##validation.author##'] = Html::clean(getUserName($validation['users_id']));
             $tmp['##validation.status##'] = TicketValidation::getStatus($validation['status']);
             $tmp['##validation.storestatus##'] = $validation['status'];
             $tmp['##validation.submissiondate##'] = Html::convDateTime($validation['submission_date']);
             $tmp['##validation.commentsubmission##'] = $validation['comment_submission'];
             $tmp['##validation.validationdate##'] = Html::convDateTime($validation['validation_date']);
             $tmp['##validation.validator##'] = Html::clean(getUserName($validation['users_id_validate']));
             $tmp['##validation.commentvalidation##'] = $validation['comment_validation'];
             $datas['validations'][] = $tmp;
         }
         // Ticket Satisfaction
         $inquest = new TicketSatisfaction();
         $datas['##satisfaction.type##'] = '';
         $datas['##satisfaction.datebegin##'] = '';
         $datas['##satisfaction.dateanswered##'] = '';
         $datas['##satisfaction.satisfaction##'] = '';
         $datas['##satisfaction.description##'] = '';
         if ($inquest->getFromDB($item->getField('id'))) {
             // internal inquest
             if ($inquest->fields['type'] == 1) {
                 $datas['##ticket.urlsatisfaction##'] = $this->formatURL($options['additionnaloption']['usertype'], "ticket_" . $item->getField("id") . '_Ticket$3');
                 // external inquest
             } else {
                 if ($inquest->fields['type'] == 2) {
                     $datas['##ticket.urlsatisfaction##'] = Entity::generateLinkSatisfaction($item);
                 }
             }
             $datas['##satisfaction.type##'] = $inquest->getTypeInquestName($inquest->getfield('type'));
             $datas['##satisfaction.datebegin##'] = Html::convDateTime($inquest->fields['date_begin']);
             $datas['##satisfaction.dateanswered##'] = Html::convDateTime($inquest->fields['date_answered']);
             $datas['##satisfaction.satisfaction##'] = $inquest->fields['satisfaction'];
             $datas['##satisfaction.description##'] = $inquest->fields['comment'];
         }
     }
     return $datas;
 }
 /**
  * Generate link for ticket satisfaction
  *
  * @param $ticket ticket object
  *
  * @return url contents
  */
 static function generateLinkSatisfaction($ticket)
 {
     global $DB;
     $url = self::getUsedConfig('inquest_config', $ticket->fields['entities_id'], 'inquest_URL');
     if (strstr($url, "[TICKET_ID]")) {
         $url = str_replace("[TICKET_ID]", $ticket->fields['id'], $url);
     }
     if (strstr($url, "[TICKET_NAME]")) {
         $url = str_replace("[TICKET_NAME]", urlencode($ticket->fields['name']), $url);
     }
     if (strstr($url, "[TICKET_CREATEDATE]")) {
         $url = str_replace("[TICKET_CREATEDATE]", $ticket->fields['date'], $url);
     }
     if (strstr($url, "[TICKET_SOLVEDATE]")) {
         $url = str_replace("[TICKET_SOLVEDATE]", $ticket->fields['solvedate'], $url);
     }
     if (strstr($url, "[REQUESTTYPE_ID]")) {
         $url = str_replace("[REQUESTTYPE_ID]", $ticket->fields['requesttypes_id'], $url);
     }
     if (strstr($url, "[REQUESTTYPE_NAME]")) {
         $url = str_replace("[REQUESTTYPE_NAME]", urlencode(Dropdown::getDropdownName('glpi_requesttypes', $ticket->fields['requesttypes_id'])), $url);
     }
     if (strstr($url, "[ITEMTYPE]") && $ticket->fields['itemtype'] && class_exists($ticket->fields['itemtype'])) {
         $objet = new $ticket->fields['itemtype']();
         $url = str_replace("[ITEMTYPE]", urlencode($objet->getTypeName()), $url);
     }
     if (strstr($url, "[ITEM_ID]")) {
         $url = str_replace("[ITEM_ID]", $ticket->fields['items_id'], $url);
     }
     if (strstr($url, "[ITEM_NAME]") && $ticket->fields['itemtype'] && class_exists($ticket->fields['itemtype'])) {
         $objet = new $ticket->fields['itemtype']();
         if ($objet->getFromDB($ticket->fields['items_id'])) {
             $url = str_replace("[ITEM_NAME]", urlencode($objet->getName()), $url);
         }
     }
     if (strstr($url, "[TICKET_PRIORITY]")) {
         $url = str_replace("[TICKET_PRIORITY]", $ticket->fields['priority'], $url);
     }
     if (strstr($url, "[TICKETCATEGORY_ID]")) {
         $url = str_replace("[TICKETCATEGORY_ID]", $ticket->fields['ticketcategories_id'], $url);
     }
     if (strstr($url, "[TICKETCATEGORY_NAME]")) {
         $url = str_replace("[TICKETCATEGORY_NAME]", urlencode(Dropdown::getDropdownName('glpi_ticketcategories', $ticket->fields['ticketcategories_id'])), $url);
     }
     if (strstr($url, "[TICKETTYPE_ID]")) {
         $url = str_replace("[TICKETTYPE_ID]", $ticket->fields['type'], $url);
     }
     if (strstr($url, "[TICKET_TYPENAME]")) {
         $url = str_replace("[TICKET_TYPENAME]", Ticket::getTicketTypeName($ticket->fields['type']), $url);
     }
     if (strstr($url, "[SOLUTIONTYPE_ID]")) {
         $url = str_replace("[SOLUTIONTYPE_ID]", $ticket->fields['ticketsolutiontypes_id'], $url);
     }
     if (strstr($url, "[SOLUTIONTYPE_NAME]")) {
         $url = str_replace("[SOLUTIONTYPE_NAME]", urlencode(Dropdown::getDropdownName('glpi_ticketsolutiontypes', $ticket->fields['ticketsolutiontypes_id'])), $url);
     }
     if (strstr($url, "[SLA_ID]")) {
         $url = str_replace("[SLA_ID]", $ticket->fields['slas_id'], $url);
     }
     if (strstr($url, "[SLA_NAME]")) {
         $url = str_replace("[SLA_NAME]", urlencode(Dropdown::getDropdownName('glpi_slas', $ticket->fields['slas_id'])), $url);
     }
     if (strstr($url, "[SLALEVEL_ID]")) {
         $url = str_replace("[SLALEVEL_ID]", $ticket->fields['slalevels_id'], $url);
     }
     if (strstr($url, "[SLALEVEL_NAME]")) {
         $url = str_replace("[SLALEVEL_NAME]", urlencode(Dropdown::getDropdownName('glpi_slalevels', $ticket->fields['slalevels_id'])), $url);
     }
     return $url;
 }
示例#19
0
 static function pdfMain(PluginPdfSimplePDF $pdf, Ticket $job)
 {
     global $CFG_GLPI, $DB;
     $ID = $job->getField('id');
     if (!$job->can($ID, 'r')) {
         return false;
     }
     $pdf->setColumnsSize(100);
     $pdf->displayTitle('<b>' . (empty($job->fields["name"]) ? __('Without title') : ($name = $job->fields["name"])) . '</b>');
     if (count($_SESSION['glpiactiveentities']) > 1) {
         $entity = " (" . Dropdown::getDropdownName("glpi_entities", $job->fields["entities_id"]) . ")";
     } else {
         $entity = '';
     }
     $pdf->setColumnsSize(50, 50);
     $recipient_name = '';
     if ($job->fields["users_id_recipient"]) {
         $recipient = new User();
         $recipient->getFromDB($job->fields["users_id_recipient"]);
         $recipient_name = $recipient->getName();
     }
     $sla = $due = $commentsla = '';
     if ($job->fields['due_date']) {
         $due = "<b><i>" . sprintf(__('%1$s: %2$s'), __('Due date') . "</b></i>", Html::convDateTime($job->fields['due_date']));
     }
     $pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Opening date') . "</i></b>", Html::convDateTime($job->fields["date"])), $due);
     $pdf->setColumnsSize(100);
     if ($job->fields["slas_id"] > 0) {
         $sla = "<b><i>" . sprintf(__('%1$s: %2$s'), __('SLA') . "</b></i>", Html::clean(Dropdown::getDropdownName("glpi_slas", $job->fields["slas_id"])));
         $slalevel = new SlaLevel();
         if ($slalevel->getFromDB($job->fields['slalevels_id'])) {
             $commentsla = "<b><i>" . sprintf(__('%1$s: %2$s'), __('Escalation level') . "</b></i>", $slalevel->getName());
         }
         $nextaction = new SlaLevel_Ticket();
         if ($nextaction->getFromDBForTicket($job->fields["id"])) {
             $commentsla .= " <b><i>" . sprintf(__('Next escalation: %s') . "</b></i>", Html::convDateTime($nextaction->fields['date']));
             if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) {
                 $commentsla .= " <b><i>" . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName());
             }
         }
         $pdf->displayText($sla, $commentsla, 1);
     }
     $pdf->setColumnsSize(50, 50);
     $lastupdate = Html::convDateTime($job->fields["date_mod"]);
     if ($job->fields['users_id_lastupdater'] > 0) {
         $lastupdate = sprintf(__('%1$s by %2$s'), $lastupdate, getUserName($job->fields["users_id_lastupdater"]));
     }
     $pdf->displayLine('<b><i>' . sprintf(__('%1$s: %2$s'), __('By') . "</i></b>", $recipient_name), '<b><i>' . sprintf(__('%1$s: %2$s'), __('Last update') . '</i></b>', $lastupdate));
     $pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Type') . "</i></b>", Html::clean(Ticket::getTicketTypeName($job->fields["type"]))), "<b><i>" . sprintf(__('%1$s: %2$s'), __('Category') . "</i></b>", Html::clean(Dropdown::getDropdownName("glpi_itilcategories", $job->fields["itilcategories_id"]))));
     $status = '';
     if (in_array($job->fields["status"], $job->getSolvedStatusArray()) || in_array($job->fields["status"], $job->getClosedStatusArray())) {
         $status = sprintf(__('%1$s %2$s'), '-', Html::convDateTime($job->fields["solvedate"]));
     }
     if (in_array($job->fields["status"], $job->getClosedStatusArray())) {
         $status = sprintf(__('%1$s %2$s'), '-', Html::convDateTime($job->fields["closedate"]));
     }
     if ($job->fields["status"] == Ticket::WAITING) {
         $status = sprintf(__('%1$s %2$s'), '-', Html::convDateTime($job->fields['begin_waiting_date']));
     }
     $pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Status') . "</i></b>", Html::clean($job->getStatus($job->fields["status"])) . $status), "<b><i>" . sprintf(__('%1$s: %2$s'), __('Request source') . "</i></b>", Html::clean(Dropdown::getDropdownName('glpi_requesttypes', $job->fields['requesttypes_id']))));
     $pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Urgency') . "</i></b>", Html::clean($job->getUrgencyName($job->fields["urgency"]))), "<b><i>" . sprintf(__('%1$s: %2$s'), __('Approval') . "</i></b>", TicketValidation::getStatus($job->fields['global_validation'])));
     $pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Impact') . "</i></b>", Html::clean($job->getImpactName($job->fields["impact"]))));
     $pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Priority') . "</i></b>", Html::clean($job->getPriorityName($job->fields["priority"]))), "<b><i>" . sprintf(__('%1$s: %2$s'), __('Location') . "</i></b>", Html::clean(Dropdown::getDropdownName("glpi_locations", $job->fields["locations_id"]))));
     // Item
     $name = "<b><i>" . sprintf(__('%1$s: %2$s'), __('Associated element') . "</i></b>", '');
     $commentitem = '';
     $pdf->setColumnsSize(100);
     if ($job->fields['itemtype'] && ($item = getItemForItemtype($job->fields['itemtype']))) {
         if ($item->getFromDB($job->fields["items_id"])) {
             $name = "<b><i>" . sprintf(__('%1$s: %2$s'), __('Associated element') . "</i></b>", $item->getNameID());
             if (isset($item->fields["serial"])) {
                 $commentitem = ", <b><i>" . sprintf(__('%1$s: %2$s'), __('Serial number') . "</i></b>", Html::clean($item->fields["serial"]));
                 Html::clean($item->fields["serial"]);
             }
             if (isset($item->fields["otherserial"])) {
                 $commentitem .= ", <b><i>" . sprintf(__('%1$s: %2$s'), __('Inventory number') . "</i></b>", Html::clean($item->fields["otherserial"]));
             }
             if (isset($item->fields["locations_id"])) {
                 $commentitem .= ", <b><i>" . sprintf(__('%1$s: %2$s'), __('Location') . "</i></b>", Html::clean(Dropdown::getDropdownName("glpi_locations", $item->fields["locations_id"])));
             }
         }
     }
     $pdf->displayText($name, $commentitem, 1);
     $pdf->setColumnsSize(50, 50);
     // Requester
     $users = array();
     $listusers = '';
     $requester = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('Requester'), $listusers);
     foreach ($job->getUsers(CommonITILActor::REQUESTER) as $d) {
         if ($d['users_id']) {
             $tmp = Html::clean(getUserName($d['users_id']));
             if ($d['alternative_email']) {
                 $tmp .= ' (' . $d['alternative_email'] . ')';
             }
         } else {
             $tmp = $d['alternative_email'];
         }
         $users[] = $tmp;
     }
     if (count($users)) {
         $listusers = implode(', ', $users);
     }
     $pdf->displayText($requester, $listusers, 1);
     $groups = array();
     $listgroups = '';
     $requestergroup = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('Requester group'), $listgroups);
     foreach ($job->getGroups(CommonITILActor::REQUESTER) as $d) {
         $groups[] = Html::clean(Dropdown::getDropdownName("glpi_groups", $d['groups_id']));
     }
     if (count($groups)) {
         $listgroups = implode(', ', $groups);
     }
     $pdf->displayText($requestergroup, $listgroups, 1);
     // Observer
     $users = array();
     $listusers = '';
     $watcher = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('Watcher'), $listusers);
     foreach ($job->getUsers(CommonITILActor::OBSERVER) as $d) {
         if ($d['users_id']) {
             $tmp = Html::clean(getUserName($d['users_id']));
             if ($d['alternative_email']) {
                 $tmp .= ' (' . $d['alternative_email'] . ')';
             }
         } else {
             $tmp = $d['alternative_email'];
         }
         $users[] = $tmp;
     }
     if (count($users)) {
         $listusers = implode(', ', $users);
     }
     $pdf->displayText($watcher, $listusers, 1);
     $groups = array();
     $listgroups = '';
     $watchergroup = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('Watcher group'), $listgroups);
     foreach ($job->getGroups(CommonITILActor::OBSERVER) as $d) {
         $groups[] = Html::clean(Dropdown::getDropdownName("glpi_groups", $d['groups_id']));
     }
     if (count($groups)) {
         $listgroups = implode(', ', $groups);
     }
     $pdf->displayText($watchergroup, $listgroups, 1);
     // Assign to
     $users = array();
     $listusers = '';
     $assign = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('User assigned'), $listusers);
     foreach ($job->getUsers(CommonITILActor::ASSIGN) as $d) {
         if ($d['users_id']) {
             $tmp = Html::clean(getUserName($d['users_id']));
             if ($d['alternative_email']) {
                 $tmp .= ' (' . $d['alternative_email'] . ')';
             }
         } else {
             $tmp = $d['alternative_email'];
         }
         $users[] = $tmp;
     }
     if (count($users)) {
         $listusers = implode(', ', $users);
     }
     $pdf->displayText($assign, $listusers, 1);
     $groups = array();
     $listgroups = '';
     $assigngroup = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('Group assigned'), $listgroups);
     foreach ($job->getGroups(CommonITILActor::ASSIGN) as $d) {
         $groups[] = Html::clean(Dropdown::getDropdownName("glpi_groups", $d['groups_id']));
     }
     if (count($groups)) {
         $listgroups = implode(', ', $groups);
     }
     $pdf->displayText($assigngroup, $listgroups, 1);
     // Supplier
     $suppliers = array();
     $listsuppliers = '';
     $assignsupplier = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('Supplier assigned'), $listsuppliers);
     foreach ($job->getSuppliers(CommonITILActor::ASSIGN) as $d) {
         $suppliers[] = Html::clean(Dropdown::getDropdownName("glpi_suppliers", $d['suppliers_id']));
     }
     if (count($suppliers)) {
         $listsuppliers = implode(', ', $suppliers);
     }
     $pdf->displayText($assignsupplier, $listsuppliers, 1);
     $pdf->setColumnsSize(100);
     $pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Title') . "</i></b>", $job->fields["name"]));
     $pdf->displayText("<b><i>" . sprintf(__('%1$s: %2$s'), __('Description') . "</i></b>", $job->fields['content']));
     // Linked tickets
     $tickets = Ticket_Ticket::getLinkedTicketsTo($ID);
     if (is_array($tickets) && count($tickets)) {
         $ticket = new Ticket();
         foreach ($tickets as $linkID => $data) {
             $tmp = sprintf(__('%1$s %2$s'), Ticket_Ticket::getLinkName($data['link']), sprintf(__('%1$s %2$s'), __('ID'), $data['tickets_id']));
             if ($ticket->getFromDB($data['tickets_id'])) {
                 $tmp = sprintf(__('%1$s: %2$s'), $tmp, $ticket->getName());
             }
             $jobs[] = $tmp;
             $jobs = implode("\n", $jobs);
         }
         $linked = "<b><i>" . sprintf(__('%1$s: %2$s') . "</i></b>", __('Linked tickets'), '');
         $pdf->displayText($linked, $jobs, 1);
     }
     $pdf->displaySpace();
 }
示例#20
0
 private function reportHgbarTicketNumberByCategoryAndByType($filter, $configs = array())
 {
     global $DB, $LANG;
     $datas = array();
     /*Must be defined*/
     if (count($configs) == 0) {
         $configs = PluginMreportingConfig::initConfigParams(__FUNCTION__, __CLASS__);
     }
     foreach ($configs as $k => $v) {
         ${$k} = $v;
     }
     /*End Must be defined*/
     //Init delay value
     $this->sql_date = PluginMreportingMisc::getSQLDate("glpi_tickets.date", $delay, $randname);
     $query = "\n         SELECT\n            glpi_itilcategories.id as category_id,\n            glpi_itilcategories.completename as category_name,\n            glpi_tickets.type as type,\n            COUNT(glpi_tickets.id) as count\n         FROM glpi_tickets\n         LEFT JOIN glpi_itilcategories\n            ON glpi_itilcategories.id = glpi_tickets.itilcategories_id\n         WHERE " . $this->sql_date . "\n         AND glpi_tickets.entities_id IN (" . $this->where_entities . ")\n         AND glpi_tickets.status IN('" . implode("', '", array_keys($this->filters[$filter]['status'])) . "')\n         AND glpi_tickets.is_deleted = '0'\n         GROUP BY glpi_itilcategories.id, glpi_tickets.type\n         ORDER BY glpi_itilcategories.name\n      ";
     $result = $DB->query($query);
     $datas['datas'] = array();
     while ($ticket = $DB->fetch_assoc($result)) {
         if (is_null($ticket['category_id'])) {
             $ticket['category_id'] = 0;
             $ticket['category_name'] = __("None");
         }
         if ($ticket['type'] == 0) {
             $type = $LANG['plugin_mreporting']["error"][2];
         } else {
             $type = Ticket::getTicketTypeName($ticket['type']);
         }
         $datas['labels2'][$type] = $type;
         $datas['datas'][$ticket['category_name']][$type] = $ticket['count'];
     }
     return $datas;
 }