/**
* @param $output
* @param $params
**/
function executeActions($output, $params)
{
if (count($this->actions)) {
foreach ($this->actions as $action) {
switch ($action->fields["action_type"]) {
case "send":
$ticket = new Ticket();
if ($ticket->getFromDB($output['id'])) {
NotificationEvent::raiseEvent('recall', $ticket);
}
break;
case "add_validation":
if (isset($output['_add_validation']) && !is_array($output['_add_validation'])) {
$output['_add_validation'] = array($output['_add_validation']);
}
switch ($action->fields['field']) {
case 'users_id_validate_requester_supervisor':
$output['_add_validation'][] = 'requester_supervisor';
break;
case 'users_id_validate_assign_supervisor':
$output['_add_validation'][] = 'assign_supervisor';
break;
case 'groups_id_validate':
$output['_add_validation']['group'][] = $action->fields["value"];
break;
case 'users_id_validate':
$output['_add_validation'][] = $action->fields["value"];
break;
case 'validation_percent':
$output[$action->fields["field"]] = $action->fields["value"];
break;
default:
$output['_add_validation'][] = $action->fields["value"];
break;
}
break;
case "assign":
$output[$action->fields["field"]] = $action->fields["value"];
// Special case of users_id_requester
if ($action->fields["field"] === '_users_id_requester') {
// Add groups of requester
if (!isset($output['_groups_id_of_requester'])) {
$output['_groups_id_of_requester'] = array();
}
foreach (Group_User::getUserGroups($action->fields["value"]) as $g) {
$output['_groups_id_of_requester'][$g['id']] = $g['id'];
}
}
break;
case "append":
$actions = $this->getActions();
$value = $action->fields["value"];
if (isset($actions[$action->fields["field"]]["appendtoarray"]) && isset($actions[$action->fields["field"]]["appendtoarrayfield"])) {
$value = $actions[$action->fields["field"]]["appendtoarray"];
$value[$actions[$action->fields["field"]]["appendtoarrayfield"]] = $action->fields["value"];
}
$output[$actions[$action->fields["field"]]["appendto"]][] = $value;
// Special case of users_id_requester
if ($action->fields["field"] === '_users_id_requester') {
// Add groups of requester
if (!isset($output['_groups_id_of_requester'])) {
$output['_groups_id_of_requester'] = array();
}
foreach (Group_User::getUserGroups($action->fields["value"]) as $g) {
$output['_groups_id_of_requester'][$g['id']] = $g['id'];
}
}
break;
case 'fromuser':
if ($action->fields['field'] == 'locations_id' && isset($output['users_locations'])) {
$output['locations_id'] = $output['users_locations'];
}
break;
case 'fromitem':
if ($action->fields['field'] == 'locations_id' && isset($output['items_locations'])) {
$output['locations_id'] = $output['items_locations'];
}
if ($action->fields['field'] == 'groups_id' && isset($output['items_groups'])) {
$output['groups_id'] = $output['items_groups'];
}
break;
case 'compute':
// Value could be not set (from test)
$urgency = isset($output['urgency']) ? $output['urgency'] : 3;
$impact = isset($output['impact']) ? $output['impact'] : 3;
// Apply priority_matrix from config
$output['priority'] = Ticket::computePriority($urgency, $impact);
break;
case "affectbyip":
case "affectbyfqdn":
case "affectbymac":
if (!isset($output["entities_id"])) {
$output["entities_id"] = $params["entities_id"];
}
if (isset($this->regex_results[0])) {
$regexvalue = RuleAction::getRegexResultById($action->fields["value"], $this->regex_results[0]);
} else {
$regexvalue = $action->fields["value"];
}
switch ($action->fields["action_type"]) {
case "affectbyip":
$result = IPAddress::getUniqueItemByIPAddress($regexvalue, $output["entities_id"]);
break;
case "affectbyfqdn":
$result = FQDNLabel::getUniqueItemByFQDN($regexvalue, $output["entities_id"]);
break;
case "affectbymac":
$result = NetworkPortInstantiation::getUniqueItemByMac($regexvalue, $output["entities_id"]);
break;
default:
$result = array();
}
if (!empty($result)) {
$output["items_id"][$result["itemtype"]][] = $result["id"];
}
break;
}
}
}
return $output;
}
$options = array();
foreach ($available_options as $key) {
if (isset($_GET[$key])) {
$options[$key] = $_GET[$key];
}
}
$track->showForm($_GET["id"], $options);
} else {
commonHeader($LANG['job'][13], '', "maintain", "ticket");
$users_id_requester = getLoginUserID();
// No default requester if own ticket right = tech and update_ticket right to update requester
if (haveRight('own_ticket', 1) && haveRight('update_ticket', 1)) {
$users_id_requester = 0;
}
// Set default value...
$values = array('_users_id_requester' => $users_id_requester, '_users_id_requester_notif' => array('use_notification' => 1), '_groups_id_requester' => 0, '_users_id_assign' => 0, '_users_id_assign_notif' => array('use_notification' => 1), '_groups_id_assign' => 0, '_users_id_observer' => 0, '_users_id_observer_notif' => array('use_notification' => 1), '_groups_id_observer' => 0, 'suppliers_id_assign' => 0, 'name' => '', 'content' => '', 'ticketcategories_id' => 0, 'urgency' => 3, 'impact' => 3, 'priority' => Ticket::computePriority(3, 3), 'requesttypes_id' => $_SESSION["glpidefault_requesttypes_id"], 'hour' => 0, 'minute' => 0, 'date' => $_SESSION["glpi_currenttime"], 'entities_id' => $_SESSION["glpiactive_entity"], 'status' => 'new', 'followup' => array(), 'itemtype' => '', 'items_id' => 0, 'plan' => array(), 'global_validation' => 'none', 'due_date' => '', 'slas_id' => 0, '_add_validation' => 0, 'type' => -1);
// Restore saved value or override with page parameter
foreach ($values as $name => $value) {
if (isset($_REQUEST[$name])) {
$values[$name] = $_REQUEST[$name];
} else {
if (isset($_SESSION["helpdeskSaved"][$name])) {
$values[$name] = $_SESSION["helpdeskSaved"]["{$name}"];
}
}
}
// Clean text fields
$values['name'] = stripslashes($values['name']);
$values['content'] = cleanPostForTextArea($values['content']);
if (isset($_SESSION["helpdeskSaved"])) {
unset($_SESSION["helpdeskSaved"]);
it under the terms of the GNU General Public License as published by
the Free Software Foundation; either version 2 of the License, or
(at your option) any later version.
GLPI is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with GLPI. If not, see <http://www.gnu.org/licenses/>.
--------------------------------------------------------------------------
*/
/** @file
* @brief
*/
include '../inc/includes.php';
// Send UTF8 Headers
header("Content-Type: text/html; charset=UTF-8");
Html::header_nocache();
Session::checkLoginUser();
if (isset($_POST["urgency"]) && isset($_POST["impact"]) && isset($_POST["priority"])) {
$priority = Ticket::computePriority($_POST["urgency"], $_POST["impact"]);
if ($_POST["priority"]) {
echo "<script type='text/javascript' >\n";
echo "document.getElementById('" . $_POST["priority"] . "').value = {$priority};";
echo "\n</script>";
} else {
echo Ticket::getPriorityName($priority);
}
}
function executeActions($output, $params)
{
if (count($this->actions)) {
foreach ($this->actions as $action) {
switch ($action->fields["action_type"]) {
case "send":
$ticket = new Ticket();
if ($ticket->getFromDB($output['id'])) {
NotificationEvent::raiseEvent('recall', $ticket);
}
break;
case "add_validation":
$output['_add_validation'] = $action->fields["value"];
break;
case "assign":
$output[$action->fields["field"]] = $action->fields["value"];
break;
case 'compute':
// Value could be not set (from test)
$urgency = isset($output['urgency']) ? $output['urgency'] : 3;
$impact = isset($output['impact']) ? $output['impact'] : 3;
// Apply priority_matrix from config
$output['priority'] = Ticket::computePriority($urgency, $impact);
break;
case "affectbyip":
case "affectbyfqdn":
case "affectbymac":
if (!isset($output["entities_id"])) {
$output["entities_id"] = $params["entities_id"];
}
if (isset($this->regex_results[0])) {
$regexvalue = RuleAction::getRegexResultById($action->fields["value"], $this->regex_results[0]);
} else {
$regexvalue = $action->fields["value"];
}
switch ($action->fields["action_type"]) {
case "affectbyip":
$result = NetworkPort::getUniqueObjectIDByIPAddressOrMac($regexvalue, "IP", $output["entities_id"]);
break;
case "affectbyfqdn":
$result = NetworkPort::getUniqueObjectIDByFQDN($regexvalue, $output["entities_id"]);
break;
case "affectbymac":
$result = NetworkPort::getUniqueObjectIDByIPAddressOrMac($regexvalue, "MAC", $output["entities_id"]);
break;
default:
$result = array();
}
if (!empty($result)) {
$output["itemtype"] = $result["itemtype"];
$output["items_id"] = $result["id"];
}
break;
}
}
}
return $output;
}