private function sendReplyMail(GWF_HelpdeskTicket $ticket, GWF_HelpdeskMsg $message)
{
if (GWF_Session::getUserID() == $ticket->getWorkerID()) {
$user = $ticket->getCreator();
if ('' !== ($rec = $user->getValidMail())) {
if ($ticket->isOptionEnabled(GWF_HelpdeskTicket::EMAIL_ME)) {
$this->sendReplyMailUser($ticket, $message, $user);
}
}
} else {
$user = $ticket->getWorker();
if ('' !== ($rec = $user->getValidMail())) {
$this->sendReplyMailStaff($ticket, $message, $user);
}
}
}
