function display($tpl = null)
{
$mainframe = JFactory::getApplication();
$option = JRequest::getVar('option');
if ($option == "com_fst") {
$link = FSTRoute::_('index.php?option=com_fst&view=test', false);
} else {
if ($option == "com_fsf") {
$link = FSTRoute::_('index.php?option=com_fst&view=faq', false);
} else {
$link = FSTRoute::_('index.php?option=com_fst&view=main', false);
}
}
$mainframe->redirect($link);
}
?>
<?php
if ($params->get('addlink')) {
?>
<a href='<?php
echo JRoute::_($params->get('addlink'));
?>
' class='showall'><?php
echo JText::_("ADD_A_TESTIMONIAL");
?>
</a>
<?php
} else {
?>
<a href='<?php
echo FSTRoute::_('index.php?tmpl=component&option=com_fst&view=test&layout=create&onlyprodid=' . $prodid);
?>
' class='showall' rel="{handler: 'iframe', size: {x: 500, y: 500}}"><?php
echo JText::_("ADD_A_TESTIMONIAL");
?>
</a>
<?php
}
}
?>
</h3>
<?php
$comments->DisplayComments($dispcount, $listtype, $maxlength);
?>
</div>
function ParserPopulateTicket(&$parser, $row)
{
$parser->Clear();
if ($row) {
$parser->SetVar('ref', $row['reference']);
$parser->SetVar('subject', "<a href='" . FSTRoute::_('index.php?option=com_fst&view=admin&layout=support&ticketid=' . $row['id']) . "'>" . $row['title'] . "</a>");
$parser->SetVar("status", "<span style='color:" . $row['color'] . ";'>" . $row['status'] . "</span>");
if ($row['user_id'] == 0) {
$name = $row['unregname'] . " (" . JText::_("UNREG") . ")";
} else {
$name = $row['name'];
}
$parser->SetVar("name", $name);
$parser->SetVar("lastactivity", FST_Helper::Date($row['lastupdate'], FST_DATETIME_SHORT));
$parser->SetVar("opened", FST_Helper::Date($row['opened'], FST_DATETIME_SHORT));
$parser->SetVar("closed", FST_Helper::Date($row['closed'], FST_DATETIME_SHORT));
$parser->SetVar("department", $row['department']);
$parser->SetVar("category", $row['category']);
$parser->SetVar("product", $row['product']);
$parser->SetVar("priority", "<span style='color:" . $row['pricolor'] . ";'>" . $row['priority'] . "</span>");
$groups = implode(", ", $row['groups']);
$parser->SetVar('groups', $groups);
$parser->SetVar('deletebutton', 'deletebutton');
$parser->SetVar('archivebutton', 'archivebutton');
if (array_key_exists("custom", $row)) {
$allcustom = array();
if (count($row['custom']) > 0) {
foreach ($row['custom'] as $id => $value) {
if (array_key_exists($id, $this->customfields)) {
$field = $this->customfields[$id];
if ($field['type'] == "plugin") {
$aparams = FSTCF::GetValues($field);
if (array_key_exists("plugin", $aparams) && array_key_exists("plugindata", $aparams)) {
$plugin = FSTCF::get_plugin($aparams['plugin']);
$value = $plugin->Display($value, $aparams['plugindata'], array('ticketid' => $row['id'], 'userid' => $row['user_id'], 'ticket' => $row), $field['id']);
}
}
$text = "<span class='fst_support_fieldname'>" . $this->customfields[$id]['description'] . "</span>";
if ($this->customfields[$id]['type'] == "checkbox") {
if ($value == "on") {
$text .= ": " . JText::_("Yes");
} else {
$text .= ": " . JText::_("No");
}
} else {
$text .= ": " . $value;
}
$parser->SetVar("custom" . $id, $text);
$allcustom[] = $text;
}
}
}
//echo "All custom : " . implode(", ",$allcustom) . "<br>";
$parser->SetVar("custom", implode(", ", $allcustom));
}
if ($row['assigned'] == '') {
$parser->SetVar('handlername', JText::_("UNASSIGNED"));
} else {
$parser->SetVar('handlername', $row['assigned']);
}
$parser->SetVar('username', $row['username']);
$parser->SetVar('email', $row['useremail']);
$parser->SetVar('handlerusername', $row['handlerusername']);
$parser->SetVar('handleremail', $row['handleremail']);
$icons = "";
if (FST_Settings::get('support_show_msg_counts')) {
$icons .= "<span>";
$icons .= "<span style='font-weight:normal;top:-2px;position:relative;padding-right:2px;'>" . $row['msgcount']['total'] . "</span><span style='font-weight:normal;top:-2px;position:relative;padding-right:2px;'>x</span><img src='" . JURI::root(true) . "/components/com_fst/assets/images/messages.png'>";
$icons .= "</span>";
}
$cotime = $this->db_time - strtotime($row['checked_out_time']);
if ($cotime < FST_Settings::get('support_lock_time') && $row['checked_out'] != $this->userid && $row['checked_out'] > 0) {
$html = "<div class='fst_user_tt'>" . $row['co_user']->name . " (" . $row['co_user']->email . ")</div>";
$icons .= "<img class='fsj_tip' src='" . JURI::root(true) . "/components/com_fst/assets/images/lock.png' title=\"" . JText::_('TICKET_LOCKED') . "::" . $html . "\">";
} else {
$icons .= "<img src='" . JURI::root(true) . "/components/com_fst/assets/images/blank_16.png'>";
}
if (!FST_Settings::get('support_hide_tags')) {
if (isset($row['tags'])) {
$html = "";
foreach ($row['tags'] as $tag) {
$html .= "<div class='fst_tag_tt'>" . $tag['tag'] . "</div>";
}
$icons .= "<img class='fsj_tip' src='" . JURI::root(true) . "/components/com_fst/assets/images/tag.png' title=\"" . JText::_('TICKET_TAGS') . "::" . $html . "\">";
} else {
$icons .= "<img src='" . JURI::root(true) . "/components/com_fst/assets/images/blank_16.png'>";
}
}
if (isset($row['attach'])) {
$html = "<table class='fst_attach_tt'>";
foreach ($row['attach'] as $attach) {
$html .= "<tr style='border:0px;'><td nowrap style='border:0px;'>" . $attach['filename'] . " </td><td nowrap style='border:0px;'> " . FST_Helper::display_filesize($attach['size']) . "</td></tr>";
}
$html .= "<table>";
$icons .= "<img class='fsj_tip' src='" . JURI::root(true) . "/components/com_fst/assets/images/attach.png' title=\"" . JText::_('TICKET_ATTACHMENTS') . "::" . $html . "\">";
} else {
$icons .= "<img src='" . JURI::root(true) . "/components/com_fst/assets/images/blank_16.png'>";
}
$parser->SetVar('icons', $icons);
$delete = "<a href='" . FSTRoute::x('index.php?option=com_fst&view=admin&layout=support&tickets=' . JRequest::getVar('tickets') . '&delete=' . $row['id']) . "'>";
$delete .= "<img src='" . JURI::root(true) . "/components/com_fst/assets/images/delete_ticket.png'>";
$delete .= JText::_("DELETE") . "</a>";
$archive = "<a href='" . FSTRoute::x('index.php?option=com_fst&view=admin&layout=support&tickets=' . JRequest::getVar('tickets') . '&archive=' . $row['id']) . "'>";
$archive .= "<img src='" . JURI::root(true) . "/components/com_fst/assets/images/archive_ticket.png'>";
$archive .= JText::_("ARCHIVE") . "</a>";
$parser->SetVar('archivebutton', $archive);
$parser->SetVar('deletebutton', $delete);
// TODO: trhl
/*id='ticket_<?php echo $ticket['id'];?>'
onmouseover="$('ticket_<?php echo $ticket['id'];?>').style.background = '<?php echo FST_Settings::get('css_hl'); ?>';$('ticket_<?php echo $ticket['id'];?>_2').style.background = '<?php echo FST_Settings::get('css_hl'); ?>';"
onmouseout="$('ticket_<?php echo $ticket['id'];?>').style.background = '';$('ticket_<?php echo $ticket['id'];?>_2').style.background = '';"*/
$this->_permissions = FST_Ticket_Helper::getAdminPermissions();
$type = "unassigned";
if ($row['admin_id'] == $this->_permissions['id']) {
$type = "mine";
} else {
if ($row['admin_id'] > 0) {
$type = "other";
}
}
$style = "";
if (array_key_exists($row['ticket_pri_id'], $this->priorities)) {
$pri = $this->priorities[$row['ticket_pri_id']];
if ($pri['backcolor']) {
$style .= "background-color: {$pri['backcolor']};";
}
}
$handler_highlight = "ticket_type_{$type}";
$parser->SetVar('handler_highlight', $handler_highlight);
$trhl = " class='ticket_{$row['id']} ' onmouseover='highlightticket({$row['id']})' onmouseout='unhighlightticket({$row['id']})' ";
if (FST_Settings::get('support_entire_row')) {
$style .= "cursor: pointer;";
$trhl .= " onclick='window.location=\"" . FSTRoute::x('&limitstart=&ticketid=' . $row['id']) . "\"' ";
}
$trhl .= " style='{$style}' ";
$parser->SetVar('trhl', $trhl);
}
$parser->SetVar("showassigned", $this->showassigned);
$parser->SetVar("hidehandler", FST_Settings::get('support_hide_handler'));
$parser->SetVar("candelete", FST_Settings::get('support_delete'));
$parser->SetVar("view", $this->ticket_view);
}
<?php
if ($offset > $end) {
continue;
}
?>
<?php
include $this->tmplpath . DS . 'comment.php';
?>
<?php
}
?>
</div>
<?php
$pages = ceil(count($this->_data) / $perpage);
if ($pages > 1) {
echo JText::_("PAGE") . ": ";
for ($i = 1; $i <= $pages; $i++) {
if ($i == $page) {
echo "<b>{$i}</b> ";
} else {
echo "<a href='" . FSTRoute::_('&comm_page=' . $i) . "#{$comm_ref}'>{$i}</a> ";
}
}
}
?>
<?php
$this->IncludeJS();
* @license GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html
**/
defined('_JEXEC') or die;
?>
<div class="fst_moderate_status">
<ul>
<?php
if (is_array($this->_moderatecounts)) {
foreach ($this->_moderatecounts as $ident => $count) {
?>
<li><?php
echo $this->handlers[$ident]->GetDesc();
?>
: <b><?php
echo $count['count'];
?>
</b> - <a href="<?php
echo FSTRoute::_('index.php?option=com_fst&view=admin&layout=moderate&ident=' . $ident);
?>
"><?php
echo JText::_('VIEW_NOW');
?>
</a></li>
<?php
}
}
?>
</ul>
</div>
static function &ParseTemplate($template, &$ticket, $subject, $body, $ishtml)
{
$handler = FST_EMail::GetHandler($ticket['admin_id']);
$custrec = FST_EMail::GetUser($ticket['user_id']);
$subject = trim(str_ireplace("re:", "", $subject));
$vars[] = FST_EMail::BuildVar('subject', $subject);
/*if ($ishtml)
{
$body = str_replace("\n","<br />\n",$body);
}*/
$body = FST_Helper::ParseBBCode($body);
$vars[] = FST_EMail::BuildVar('body', $body);
$vars[] = FST_EMail::BuildVar('reference', $ticket['reference']);
$vars[] = FST_EMail::BuildVar('password', $ticket['password']);
if ($ticket['user_id'] == 0) {
$vars[] = FST_EMail::BuildVar('user_name', $ticket['unregname']);
$vars[] = FST_EMail::BuildVar('user_username', JText::_("UNREGISTERED"));
$vars[] = FST_EMail::BuildVar('user_email', $ticket['email']);
} else {
$vars[] = FST_EMail::BuildVar('user_name', $custrec['name']);
$vars[] = FST_EMail::BuildVar('user_username', $custrec['username']);
$vars[] = FST_EMail::BuildVar('user_email', $custrec['email']);
}
$vars[] = FST_EMail::BuildVar('handler_name', $handler['name']);
$vars[] = FST_EMail::BuildVar('handler_username', $handler['username']);
$vars[] = FST_EMail::BuildVar('handler_email', $handler['email']);
$vars[] = FST_EMail::BuildVar('ticket_id', $ticket['id']);
$vars[] = FST_EMail::BuildVar('status', FST_EMail::GetStatus($ticket['ticket_status_id']));
$vars[] = FST_EMail::BuildVar('priority', FST_EMail::GetPriority($ticket['ticket_pri_id']));
$vars[] = FST_EMail::BuildVar('category', FST_EMail::GetCategory($ticket['ticket_cat_id']));
$vars[] = FST_EMail::BuildVar('department', FST_EMail::GetDepartment($ticket['ticket_dept_id']));
$vars[] = FST_EMail::BuildVar('product', FST_EMail::GetProduct($ticket['prod_id']));
if (strpos($template['body'], "{messagehistory}") > 0) {
//echo "Get message history<br>";
$messages = FST_EMail::GetMessageHist($ticket['id']);
// need to load in the messagerow template and parse it
$text = FST_EMail::ParseMessageRows($messages, $ishtml);
$vars[] = FST_EMail::BuildVar('messagehistory', $text);
//print_p($messages);
}
$uri = JURI::getInstance();
$baseUrl = $uri->toString(array('scheme', 'host', 'port'));
$vars[] = FST_EMail::BuildVar('ticket_link', $baseUrl . FSTRoute::_('index.php?option=com_fst&view=ticket&ticketid=' . $ticket['id'], false));
$vars[] = FST_EMail::BuildVar('admin_link', $baseUrl . FSTRoute::_('index.php?option=com_fst&view=admin&layout=support&ticketid=' . $ticket['id'], false));
$config = JFactory::getConfig();
if (FSTJ3Helper::IsJ3()) {
$sitename = $config->get('sitename');
} else {
$sitename = $config->getValue('sitename');
}
if (FST_Settings::get('support_email_site_name') != "") {
$sitename = FST_Settings::get('support_email_site_name');
}
$vars[] = FST_EMail::BuildVar('websitetitle', $sitename);
// need to add the tickets custom fields to the output here
$fields = FSTCF::GetAllCustomFields(true);
$values = FSTCF::GetTicketValues($ticket['id'], $ticket);
foreach ($fields as $fid => &$field) {
$name = "custom_" . $fid;
$value = "";
if (array_key_exists($fid, $values)) {
$value = $values[$fid]['value'];
}
//echo "$name -> $value<br>";
$fieldvalues = array();
$fieldvalues[0]['field_id'] = $fid;
$fieldvalues[0]['value'] = $value;
// only do area output processing if we are in html mode
if ($field['type'] != "area" || $ishtml) {
$value = FSTCF::FieldOutput($field, $fieldvalues, '');
}
$vars[] = FST_EMail::BuildVar($name, $value);
}
$email['subject'] = FST_EMail::ParseText($template['subject'], $vars);
$email['body'] = FST_EMail::ParseText($template['body'], $vars);
//print_p($vars);
//print_p($email);
if ($template['ishtml']) {
//$email['subject'] = str_replace("\n","<br />\n",$email['subject']);
$email['body'] = FST_EMail::MaxLineLength($email['body']);
} else {
// strip bbcode out of subject or parse it to html depending on template type
$email['body'] = str_replace("<br />", "\n", $email['body']);
$email['body'] = html_entity_decode($email['body']);
$email['body'] = preg_replace_callback("/(&#[0-9]+;)/", array($this, "email_decode_utf8"), $email['body']);
$email['body'] = strip_tags($email['body']);
}
return $email;
}
